10-1 copyright © 2013 mcgraw-hill education (australia) pty ltd pearson, larson, gray, project...
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10-1Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
CHAPTER 10
Project Quality Management
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Pearson, Larson, Gray, Project Management in Practice, 1e
Cost of Quality • Estimation of the project costs: higher
quality usually means higher costs
• Consider the impact on the time taken to complete activities: these may now take longer and require additional steps
• The design of comprehensive quality control processes and general continuous improvement activities
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Pearson, Larson, Gray, Project Management in Practice, 1e
Cost of Quality (Cont.)
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Pearson, Larson, Gray, Project Management in Practice, 1e
Planning for Quality Assurance
Quality Assurance
‘The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.’
(PMI 2013, p. 227)
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Pearson, Larson, Gray, Project Management in Practice, 1e
Planning for Quality Control
Quality control
‘The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.’
(PMI 2013, p. 227)
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Pearson, Larson, Gray, Project Management in Practice, 1e
Planning for QA and QC criteria and activities
A tool to brainstorm project and product/service QA and QC criteria
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Pearson, Larson, Gray, Project Management in Practice, 1e
The Plan, Do, Check, Act Cycle
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Pearson, Larson, Gray, Project Management in Practice, 1e
Planning for Quality Assurance and Quality Control
Consider how organisational Quality Management Systems assist project delivery:
• TQM
• Six Sigma
• ISO 9001
• LEAN
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Pearson, Larson, Gray, Project Management in Practice, 1e
Quality Management Plan
• The desired approach to project quality (CoQ)
• The QA and QC roles and responsibilities of project team members
• The quality criteria grid (in Scope document)• Assumptions and constraints• Lessons learned• A detailed breakdown of each quality item
(additional Quality plans – in the PMP)
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Pearson, Larson, Gray, Project Management in Practice, 1e
Carrying out Quality ControlPareto Chart
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Pearson, Larson, Gray, Project Management in Practice, 1e
Cause-Effect Diagram
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Pearson, Larson, Gray, Project Management in Practice, 1e
Run Charts
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Pearson, Larson, Gray, Project Management in Practice, 1e
Check Sheets
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Pearson, Larson, Gray, Project Management in Practice, 1e
Checklist for the Human Resources Aspects
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Pearson, Larson, Gray, Project Management in Practice, 1e
Carrying out Quality Control
Others• Benchmarking• Process/Flow
Charting
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Pearson, Larson, Gray, Project Management in Practice, 1e
Project Quality Integration
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Pearson, Larson, Gray, Project Management in Practice, 1e
Key Terms• benchmarking• Business Process Model and Notation (BPMN)• checklists• check sheet• Cost of Quality (CoQ)• fishbone (cause–effect) diagram• integration of quality• ISO 9001• LEAN• Pareto chart• Plan, Do, Check, Act (PDCA)• process and flow charts• quality assurance• quality control• Quality Management Plan• run chart• Six Sigma• Total Quality Management (TQM)