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The ISO 9002 Quality The ISO 9002 Quality Assurance Management Assurance Management

SystemSystem

For

SCHOOLS

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QUALITY EDUCATION:QUALITY EDUCATION:Customer

Satisfaction

Quality Service

Whole Organization Involvement

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ORGANIZATIONWITH

LOUSY MANAGEMENT Q

Input Output

Resources

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Upgrading :Upgrading :

Service QualityProduct QualityPersonnel Quality

By...

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A Proven Successful A Proven Successful Quality Assurance SystemQuality Assurance System

ISO 9000

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ISO 9002 Certification

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A BRIEF INTRODUCTION A BRIEF INTRODUCTION TO TO

ISO 9000ISO 9000

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QUALITY MANAGEMENT PRINCIPLESQUALITY MANAGEMENT PRINCIPLES

1. Customer focus

2. Leadership

3. Involvement of people

4. Process approach

5. System approach to management

6. Continual improvement

7. Factual approach to decision making

8. Mutually beneficial supplier relationships

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ISO 9000 is about QUALITYISO 9000 is about QUALITYQuality is:defined by customer needsdefined in terms of fitness for purposeachieved through continuous

improvementmanaged through prevention not

detection‘getting it right at the first time’measurable

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ISO stands forISO stands for

I nternational

O rganization for

S tandardization

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Self-manageableSelf-manageableP-D-C-AP-D-C-A

Plan what you doDo what you planned &

record what you didCheck the resultsAct on the difference

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ISO 9000 REQUIRES :ISO 9000 REQUIRES :

PLAN, DO, CHECK & ACT

with CONSISTENCY :

CUSTOMER SATISFACTION MANAGEMENT SUPPORTS RESOURCES MANAGEMENT PROCESS MANAGEMENT RESULTS ANALYSIS

CONTINUOUS IMPROVEMENT

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THE CONTINUOUS IMPROVEMENT THE CONTINUOUS IMPROVEMENT MECHANISMMECHANISM

UNSATISFACTORY OUTCOME

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THE CONTINUOUS IMPROVEMENT THE CONTINUOUS IMPROVEMENT MECHANISMMECHANISM

UNSATISFACTORY OUTCOME

WORK IMPROVEMENT TEAM

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THE CONTINUOUS IMPROVEMENT THE CONTINUOUS IMPROVEMENT MECHANISMMECHANISM

UNSATISFACTORY OUTCOME

WORK IMPROVEMENT TEAM

CAUSE INVESTIGATION

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THE CONTINUOUS IMPROVEMENT THE CONTINUOUS IMPROVEMENT MECHANISMMECHANISM

UNSATISFACTORY OUTCOME

WORK IMPROVEMENT TEAM

CAUSE INVESTIGATION

CORRECTIVE ACTION

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THE CONTINUOUS IMPROVEMENT THE CONTINUOUS IMPROVEMENT MECHANISMMECHANISM

UNSATISFACTORY OUTCOME

WORK IMPROVEMENT TEAM

CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

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THE CONTINUOUS IMPROVEMENT THE CONTINUOUS IMPROVEMENT MECHANISMMECHANISM

UNSATISFACTORY OUTCOME

WORK IMPROVEMENT TEAM

CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW

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THE CONTINUOUS IMPROVEMENT THE CONTINUOUS IMPROVEMENT MECHANISMMECHANISM

UNSATISFACTORY OUTCOME

WORK IMPROVEMENT TEAM

CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW

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THE CONTINUOUS IMPROVEMENT THE CONTINUOUS IMPROVEMENT MECHANISMMECHANISM

UNSATISFACTORY OUTCOME

WORK IMPROVEMENT TEAM

CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW

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THE CONTINUOUS IMPROVEMENT THE CONTINUOUS IMPROVEMENT MECHANISMMECHANISM

UNSATISFACTORY OUTCOME

WORK IMPROVEMENT TEAM

CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW

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Quality Plan

Quality Manual

Q Procedures

Working Instruction

Reference Document

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ISO 9000 - 20 ElementsISO 9000 - 20 Elements

4.1 Management Responsibility

4.2 Quality System4.3 Contract Review4.4 Design Control4.5 Document & Data Control4.6 Purchasing

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ISO 9000 - 20 ElementsISO 9000 - 20 Elements

4.7 Control of Customer Supplied Product

4.8 Product Identification and Traceability

4.9 Process Control4.10 Inspection and Test Status4.11 Control of Inspection, Measuring a

nd Test Equipment.

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ISO 9000 - 20 ElementsISO 9000 - 20 Elements

4.12 Inspection and Test Status4.13 Control of Nonconforming

Product4.14 Corrective & Preventive Action4.15 Handling , Storage, Packaging,

Preservation and Delivery4.16 Control of Quality Records4.17 Quality Audits

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ISO 9000 - 20 ElementsISO 9000 - 20 Elements

4.18 Training4.19 Servicing4.20 Statistical Techniques

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StagesStagesSetting up Steering CommitteeDesign of Management SystemTraining all StaffSetting up documentation

systemImplementationMonitoring & Evaluation

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StagesStages Internal Audit & Pre-assessment audit

Certification Audit

Registration

Maintenance of the system

Internal Q Audit

Surveillance Visit

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Self-manageableSelf-manageable

Plan what you doDo what you plannedRecord what you didCheck the resultsAct on the difference

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StandardizedStandardized

Clearly listed requirements / guidelines

World-wide acceptance

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SystematicSystematic

Inter-relationship of elementsComprehensiveTeam work

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Customer-orientedCustomer-oriented

Needs defined by customerStress on customer satisfactionEnhancement of quality culture

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Objectively assessedObjectively assessed

Internal audit (Self-assessment)Audit by 3rd partyThe management system governs

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Clearly DocumentedClearly Documented

Data and record controlDocument process

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Human resources Human resources planning and control planning and control

ininISO 9001 QMSISO 9001 QMS

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5.1 Management commitment5.1 Management commitment

Top management shall provide evidence of its commitment to the development and improvement of

the quality management system by:

d) Ensuring the availability of necessary resources

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5.5.2 Responsibility and 5.5.2 Responsibility and authorityauthority

Functions and their interrelations within the organization, including responsibilities and

authorities, shall be defined and communicated in order to facilitate effective quality

management.

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5.5.4 Internal communication5.5.4 Internal communication

The organization shall ensure communication between its various levels and functions

regarding the processes of the quality management system and their effectiveness.

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6.1 Provision of resources6.1 Provision of resources

The organization shall determine and provide, in a timely manner, the resources needed

a) To implement and improve the processes of the quality management system, and

b) To address customer satisfaction.

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6.2.1 Assignment of personnel6.2.1 Assignment of personnel

Personnel who are assigned responsibilities defined in the quality management system shall

be competent on the basis of applicable education, training, skills and experience.

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6.2.2 Training, awareness and 6.2.2 Training, awareness and competencycompetency

The organization shall:

a) Identify competency needs for personnel performing activities affecting quality;

b) Provide training to satisfy these needs;

c) Evaluate the effectiveness of the training provided;

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6.2.2 Training, awareness and 6.2.2 Training, awareness and competencycompetency

d) Ensure that its employees are aware of he relevance and importance of their activities and how they contribute to the achievement

of the quality objective;

e) Maintain appropriate records of education, experience, training and qualifications.

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7.4.1 Purchasing control7.4.1 Purchasing control

The organization shall control its purchasing processes to ensure purchased product conforms

to requirements.

The type and extent of control shall be dependent upon the effect of subsequent realization

processes and their output.

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7.4.1 Purchasing control7.4.1 Purchasing control

The organization shall evaluate and select suppliers based on their ability to supply product

in accordance with the organization’s requirements.

Criteria for selection on periodic evaluation shall be defined.

The result of evaluations and follow-up actions shall be recorded

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7.4.2 Purchasing information7.4.2 Purchasing information

Purchasing documents shall contain information describing the product to be purchased,

including where appropriate:

- personnel

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THANKS!THANKS!

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Any Questions ?Any Questions ?

?

?

?

??

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THE ENDTHE END

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Thank you very much for your patience !!

: )