1 sydney water presentation flood january 2011. 2 queensland urban utilities from 1 july 2010 formed...
TRANSCRIPT
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Sydney Water Presentation
Flood January 2011
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Queensland Urban Utilities
• From 1 July 2010 formed as an integrated water business
• We are the fourth largest water utility in Australia
• Our brand is already recognisable in the market place
• Servicing a large geographical area experiencing significant growth
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Queensland Urban Utilities
105,000ML water per year$1.73 billion water assets$2.52 billion wastewater assets
89 waterpump stations
40,000commercialcustomers
105 waterreservoirs
490,000residentialcustomers
28 wastewatertreatment plants
333 sewerpump stations
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Our service territory
Largest Water Utility in Queensland
Major regional employer
Strong population growth
Triple bottom line organisation
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Structure
Chief Executive OfficerNoel Faulkner
Office of the CEOStrategic Planning
Legal CounselInternal AuditBoard Support
Chief Operating Officer
Robin Lewis
Executive DirectorRetail
Helen Harding
General Manager CorporateServices
Jenny Leis
Chief Information & Technology
Officer
Georges Cascales
General ManagerWorkforce Capability
Debra Briscoe
Chief FinancialOfficer
Louise Dudley
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SeqWaterResponsible for catchment management,storage and treatment of drinking water
Queensland Urban UtilitiesBrisbane, Ipswich,
Lockyer Valley, Scenic Rim, Somerset
UnityWaterMoreton Bay,
Sunshine Coast
Water SecureSupplies water from Gold Coast DesalinationPlant and Western Corridor RecycledWater to the SEQ Water Grid Manager
LinkWaterMoves drinking water from treatment plants and reservoirs through bulk pipeline networks andinto the distribution networks
SEQ Water Grid ManagerManages the Water Grid; purchases water from the bulk water authorities and sells treatedwater to the retail-distribution authorities
Local government
owned statutory
authorities
State Government
owned statutory
authorities
AllconnexWater
Gold Coast, Logan,Redland
The South East Queensland Water Grid
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Customer focus
• Provides customer service to 1.3 million residents
• Provides a customer contact service through:
– a General Enquiries line
– a 24/7 Faults and Emergencies line
– web site – www.urbanutilities.com.au
• Responsible for issuing more than 2 million water and sewerage accounts per year
• Customer communications and stakeholder management
• Media and issues management
• Implements legislated Water Demand Management Programs
• Manages receipting and recovery
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Going for growth
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Flood January 2011
• 1:45pm Mon 10/1/11 – 96mm of rain between 12:45 – 13:45 over Toowoomba
• 2:30pm Mon 10/1/11 – Helidon Booster Pump and 225 main washed away – loss of supply to Withcott
– Surge 1 – 12.68m (1500 people)
– Water mains broken Helidon
• 3:00pm Mon 10/1/11 – Gatton WRP rising main washed away (4000 people)
• 9:00am Wed 12/1/11 – Wivenhoe releasing
– Lowood Water Treatment Plant intake pump station inundated (loss of supply to Lockyer & Somerset)
• 4:00pm Wed 12/1/11 – Bremer River peaks
• 4:00am-4:30pm – Brisbane River peaksThu 13/1/11
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Anatomy of a flash flood
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Event management
Emergency Management
Team
Incident Management
TeamWest
Incident Management
TeamEast
QUU Field Crews
Contractors
Customers
Environment
RecoveryTeam
Finance
10 Jan 2011 28 Jan 2011 30 May 2011
Local Disaster Management Committee
IpswichBrisbaneLockyer
Somerset
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Event Management
IMT’s & EMT Stood Up
• Established EMT cell
• Information collation
• Situation Report
• Media & Com’s
Human Factor
• Family/home
• Disaster leave
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Lockyer Somerset
• Raw water intake, pumps and switchboard flooded
• Helidon water pump station washed away
• 300m trunk main washed away
• Numerous burst water mains
• Fractured service connections – Grantham
• Boil Water Notice – Lockyer/Somerset
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2011 flood damage
Wivenhoe Dam Outlet Structure The road between Lowood & Fernvale
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Lockyer/Somerset water supply
Raw water Inlet at Lowood
Helidon Park – water was 3m over highway from park
entrance to the bridge
Helidon – washed away water trunk
main
Helidon Pump Station
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Helidon Pump Station
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Event Management
• Isolated towns - Water Supply issues
• Ipswich Bremer River
to peak
• Pending Brisbane
inundation
• CBD Public Transport
ceased
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Water supply recovery
• Bottled Water
– 120,000lts on 109 pallets
– Delivered via helicopter & truck
• 50 Emergency/Recovery centres
• 52 Schools
• Water tankers trucking water to Helidon, Lowood & Gatton
– 17 tankers operating 24hrs a day
– Capacity varying from 8000lts to 28000lts
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Bundamba pre-flood
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Bundamba flood
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Bundamba flood
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Event Management
• Brisbane River to peak
• Power load shedding
• Widespread
impacts
anticipated
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Oxley Creek pre-flood
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Oxley Creek flood
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Event Management
• Widespread impacts
• Damage assessment
• Resourcing clean up &
response as flood water
recedes
• Recovery phase plans
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Water reclamation plants
• Water Reclamation Plants – 9 out of 28– Goodna
– Bundamba
– Wacol
– Fairfield
– Oxley
– Fernvale
– Lowood/Esk/Kilcoy without power
• Recovery– Primary Screening
– Partial Process
– Full Process
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Sewerage pump stations
• 121 of 333 flooded or loss of power
• Switchboards/telemetry/pumps inundated
SP22 The Esplanade, St LuciaSP127 Harts Rd, Indooroopilly
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Sewerage pump station recovery
• Recovery:
– Generators/diesel pumps
– New switchboards/pumps dried
SP189 Spinkbrae St, Fig Tree PocketSP19 Centenary Hwy, Jindalee
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Pipeline infrastructure
Spinkbrae St, Fig Tree Pocket – Loss of Gravity Sewer
• 5 landslips
• 3 major trunk mains fractured
• numerous burst water mains
Helidon washed away water trunk main
Jindalee washed away water trunk main
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Resourcing
• Additional 350 staff
• Allconnex, Unity Water, JP Richardson, Nilsons, Veolia, WSAA/WSSG, Mutual Aid - Sydney Water
• Three helicopters/over 150 tanker trips/numerous generators/ diesel pumps
• Recovery costs still being reconciled
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Progress following
• 14/1/11
• 16/1/11
• 25/1/11
– Lowood pump reinstated
– Helidon trunk main and pumping equipment reinstated
– All Sewerage pump stations operational
– All WRP Plants – Primary screening
– Wastewater treatment plants Fairfield/ Goodna/Karana Downs/Fernvale – one week for full recovery
– Bundamba/Oxley Creek – 6-10 weeks for full recovery
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Bundamba Recovery
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Success Factors & Attributes
Leadership & Culture
- shared values and vision
- agile, adaptive, innovative
Networks
- Relationships, Mutual aid, Regulatory, Community
Change ready
- Sensitivity awareness preparedness
- mindset challenge viewed with enthusiasm
- Requisite decision making
- critical reflective learning
Success Factors
• Bottled water into impacted areas
• Donations by suppliers
• Localised Mutual Aid
• Communication internal and external
• Water supply requests to others
Lessons Learned
• Disaster Buddy
- fears & tears
- empowerment
- adrenalin
- 2 week rule
- 2nd week end rule
Sydney Water - 4 am friend
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Thank You Sydney Water
Questions ??