1 roadshow mqa 2008 : kod amalan akreditasi program code of practice for program accreditation...
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ROADSHOW MQA 2008 : KOD AMALAN AKREDITASI PROGRAMROADSHOW MQA 2008 : KOD AMALAN AKREDITASI PROGRAM
CODE OF PRACTICE FOR PROGRAM ACCREDITATION (COPPA)CODE OF PRACTICE FOR PROGRAM ACCREDITATION (COPPA)
16 Oktober 2008 – 13 November 200816 Oktober 2008 – 13 November 2008
Programme Programme AccreditationAccreditation
MALAYSIAN QUALIFICATIONS AGENCYMALAYSIAN QUALIFICATIONS AGENCY
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PROGRAMME PROGRAMME ACCREDITATIONACCREDITATION
IntroductionIntroductionProgramme Self ReviewProgramme Self ReviewExternal Programme External Programme
EvaluationEvaluationAccreditation ProcessAccreditation Process
Evaluation ReportEvaluation Report
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INTRODUCTION INTRODUCTION
Programme AccreditationProgramme Accreditation
i)i) Provisional AccreditationProvisional Accreditation
Provisional Accreditation isProvisional Accreditation is an exercise to determine an exercise to determine whether a programme has met the whether a programme has met the minimum quality minimum quality requirementsrequirements preliminary to full accreditation preliminary to full accreditation
ii) ii) Full AccreditationFull Accreditation
Full Accreditation is an assessment exercise to ascertain that Full Accreditation is an assessment exercise to ascertain that a programme provided by a higher education provider has a programme provided by a higher education provider has met the met the quality standards and in compliancequality standards and in compliance with the with the Malaysian Qualifications Framework.Malaysian Qualifications Framework.
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INTRODUCTION INTRODUCTION Programme AccreditationProgramme Accreditation
i) Provisional Accreditationi) Provisional AccreditationDocument MQA-01Document MQA-01Part A: General Information on HEPPart A: General Information on HEPPart B: Program DescriptionPart B: Program DescriptionPart C: Program StandardsPart C: Program Standards
ii) Full Accreditationii) Full AccreditationDocument MQA-02Document MQA-02Part A: General Information on HEPPart A: General Information on HEPPart B: Program DescriptionPart B: Program DescriptionPart C: Program StandardsPart C: Program Standards
Part D: Self Review ReportPart D: Self Review Report
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FULL ACCREDITATION FULL ACCREDITATION
• Internal Quality AuditInternal Quality Audit
− Audit by HEP (Self Review)Audit by HEP (Self Review)
• External Quality AuditExternal Quality Audit
− Audit by external agency Audit by external agency (MQA)(MQA)
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PROGRAM SELF REVIEWPROGRAM SELF REVIEW(Internal Quality Audit)(Internal Quality Audit)
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Purpose of the Self Review Purpose of the Self Review
Full AccreditationFull Accreditation
Maintenance Audit Maintenance Audit
(once in one (once in one –– three years) three years)
Continual Quality ImprovementContinual Quality Improvement
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Focus of the Self ReviewFocus of the Self Review
Specific questions on each of the nine areas of Specific questions on each of the nine areas of evaluation: evaluation:
i.i. What actions are we taking in relation to this What actions are we taking in relation to this area?area?
ii.ii. Why were these actions chosen?Why were these actions chosen?iii.iii. How do we check their effectiveness? What How do we check their effectiveness? What
performance indicators do we have?performance indicators do we have?iv.iv. Are the indicators effective?Are the indicators effective?v.v. What do we do as a result of the review?What do we do as a result of the review?vi.vi. Can we measure the degree of achievements? Can we measure the degree of achievements?
What are the actual outcomes?What are the actual outcomes?vii.vii. Can we improve on the existing actions, even on Can we improve on the existing actions, even on
those that are already effective?those that are already effective?
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SELF REVIEW ACTIVITIESSELF REVIEW ACTIVITIES
Data collectionData collection
Data reviewData review
ReportingReporting
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DATA COLLECTIONDATA COLLECTION
Variety of sources Variety of sources
References made to published References made to published documentsdocuments
AccuracyAccuracy
ConsistencyConsistency
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DATA REVIEWDATA REVIEW i.i. Analyse evidence that is relevant to draw conclusions;Analyse evidence that is relevant to draw conclusions;
ii.ii. Remain alert to any indications of evidence that may Remain alert to any indications of evidence that may require further inquiry;require further inquiry;
iii.iii. Constantly evaluate the observations and the personal Constantly evaluate the observations and the personal interactions during the audit;interactions during the audit;
iv.iv. Analyse strengths, weaknesses and opportunitiesAnalyse strengths, weaknesses and opportunities
v.v. Arrive at objective conclusions based on the audit Arrive at objective conclusions based on the audit observations; andobservations; and
vi.vi. Remain true to the conclusions irrespective of internal and Remain true to the conclusions irrespective of internal and external pressures to change them without objective external pressures to change them without objective basis. basis.
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REPORTING REPORTING
Focus on policies, processes, Focus on policies, processes, documentations, issues, strength, areas of documentations, issues, strength, areas of concern and improvement;concern and improvement;
Conclusions through interpretations of Conclusions through interpretations of evidences and observed facts;evidences and observed facts;
Outlines findingsOutlines findingsCommendationsCommendationsAffirmationsAffirmationsRecommendationsRecommendations
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– Strengths of programme in meeting its goals;Strengths of programme in meeting its goals;
– Areas of concern that need to be addressed;Areas of concern that need to be addressed;
– Strategies for maintaining and enhancing the Strategies for maintaining and enhancing the strengths of the programme;strengths of the programme;
– Steps that have been taken to address the problem Steps that have been taken to address the problem areas; andareas; and
– Conclusions and recommendations for improvement.Conclusions and recommendations for improvement.
SELF REVIEW REPORTSELF REVIEW REPORT
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THE EXTERNAL THE EXTERNAL PROGRAMME EVALUATIONPROGRAMME EVALUATION
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External EvaluationExternal Evaluation
• Evaluation is done by panel of assesors;Evaluation is done by panel of assesors;
• Assesment is based on nine areas of evaluation Assesment is based on nine areas of evaluation for quality assurance;for quality assurance;
• The focus is on the achievement of the The focus is on the achievement of the programme objectives and learning outcomes;programme objectives and learning outcomes;
• Judgement is based on evidences provided by Judgement is based on evidences provided by HEP and panels own investigations.HEP and panels own investigations.
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THE PROGRAMME EVALUATION THE PROGRAMME EVALUATION VISITVISIT
The purpose of the visit:-The purpose of the visit:-
– to test the statements, descriptions, conclusions and to test the statements, descriptions, conclusions and proposed improvement activities as presented in the Self proposed improvement activities as presented in the Self Review Report;Review Report;
– to acquire further insight into the programme's operations to acquire further insight into the programme's operations through first-hand investigation and personal interaction;through first-hand investigation and personal interaction;
– to allow a qualitative assessment of factors that cannot be to allow a qualitative assessment of factors that cannot be easily documented in written form;easily documented in written form;
– to inspect facilities related to programme to inspect facilities related to programme
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ACCREDITATION ACCREDITATION PROCESSPROCESS
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FLOWFLOW CHART FOR PROVISIONAL ACCREDITATION PROCESS CHART FOR PROVISIONAL ACCREDITATION PROCESS
REVIEW OF FEEDBACK BY CHAIRPERSON OF THE POA
SUBMISSION OF APPLICATION DOCUMENT (MQA-01)
REVIEW OF THE REPORT BY ACCREDITATION DIVISION
VETTING COMMITTEE MEETING (MQA &
MOHE)
SELECTION AND APPOINTMENT OF POA
INITIAL PANEL REPORT
VERIFICATION BY THE MQA SPECIAL COMMITTEE
COMPLETE
COORDINATION MEETING (POA, HEP’S REP AND MQA)
ASSESSMENT REPORT SENT TO HEP
FEEDBACK ON THE REPORT FROM HEP
FINAL REPORT SENT TO MQA
MQA GRANTS PROVISIONAL ACCREDITATION
SITE VISIT, IF NECESSARY
INCOMPLETE
HEP
HEP
ACCREDITATION COMMITTEE MEETING
REGISTRATION AND VERIFICATION OF HEP DOCUMENTATION
SUBMISSION OF APPLICATION DOCUMENT (MQA-02)
REGISTRATION AND VERIFICATIONOF HEP DOCUMENTATION
INCOMPLETE
COMPLETE
NOTIFICATION OF NAMES OF MEMBERS OF PANEL OF ASSESSORS TO HEP
RECEIPT OF ASSESSORS INITIAL REPORT
PREPARATORY MEETING OF PANEL OF ASSESSORS
EVALUATION VISIT, ORAL EXIT REPORT
FINAL REPORT AMENDMENT AND VERIFICATION OF HEP’S FEEDBACK FEEDBACK
REVIEW OF THE REPORT BY THE ACCREDITATION DIVISION
VERIFICATION BY THE MQA SPECIAL COMMITTEE
ACCREDITATION COMMITTEE
MEETING
MQA GRANTS ACCREDITATION
APPOINTMENT OF ASSESSORS,SETTING OF DATES OF PREPARATORY MEETING & EVALUATION
VISIT
VERIFICATION CHAIRMAN OF POA SENDS FINAL REPORT TO MQA
HEP
HEP
FLOW CHART FOR FULL ACCREDITATION PROCESS
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EVALUATION EVALUATION REPORTREPORT
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THE ORAL EXIT REPORTTHE ORAL EXIT REPORT
– The report is presented by the Chairperson at The report is presented by the Chairperson at the end of the visit the end of the visit –– Exit Meeting Exit Meeting
-Programme areas of strengths;-Programme areas of strengths;
-Areas of Concern;-Areas of Concern;
-Opportunities for improvement-Opportunities for improvement
THE DRAFT EVALUATION REPORTTHE DRAFT EVALUATION REPORT
– Draft Report prepared by chairperson with the help of Draft Report prepared by chairperson with the help of panel memberspanel members
– Draft Report is sent to HEP for correction of facts and Draft Report is sent to HEP for correction of facts and emphasisemphasis
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THE FINAL EVALUATION REPORTTHE FINAL EVALUATION REPORT
– CommendationsCommendations ( (aspect of provision of the programme aspect of provision of the programme that are considered worthy of praise);that are considered worthy of praise);
– AffirmationsAffirmations (proposed improvements by the department (proposed improvements by the department on aspects of the programme, which panel believes on aspects of the programme, which panel believes significant and which it welcomes);significant and which it welcomes);
– RecommendationsRecommendations to improve the programmeto improve the programme
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THE RESULTS OF EVALUATIONTHE RESULTS OF EVALUATION
The panel may propose:-The panel may propose:- Grant Accreditation without conditionsGrant Accreditation without conditions Grant Accreditation with conditionsGrant Accreditation with conditions DenialDenial
-Accreditation is not granted. Reasons for the -Accreditation is not granted. Reasons for the denial will be provided denial will be provided
MQA Accreditation Committee will make decisions MQA Accreditation Committee will make decisions base on proposal by the panel of assessors.base on proposal by the panel of assessors.
All accredited programmes will be registered in the All accredited programmes will be registered in the Malaysian Qualifications Register (MQR)Malaysian Qualifications Register (MQR)
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APPEALAPPEALAll appeals can be made in relation to:All appeals can be made in relation to:
a)a) factual contents of the reports;factual contents of the reports;
b)b)substantive errors within the report; orsubstantive errors within the report; or
c)c) any substantive inconsistency between the oral exit report, any substantive inconsistency between the oral exit report, the final evaluation report and the decision of the MQA.the final evaluation report and the decision of the MQA.
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Follow Up Follow Up The department will inform MQA as to the progress The department will inform MQA as to the progress
arisingarisingfrom the Evaluation Report. The purpose of the ongoing from the Evaluation Report. The purpose of the ongoing interaction is:interaction is:
• To get feedback on the Evaluation Report and the To get feedback on the Evaluation Report and the evaluation process, and on the extent to which the evaluation process, and on the extent to which the department considers the Report to be department considers the Report to be authoritative, rigorous, fair and perceptive;authoritative, rigorous, fair and perceptive;
• To ensure corrective actions are taken if so To ensure corrective actions are taken if so required; and required; and
• To have a dialogue with those responsible for To have a dialogue with those responsible for follow up action as to how the recommendations follow up action as to how the recommendations will be integrated into the HEP and departmentwill be integrated into the HEP and department’’s s continual quality improvement plan. continual quality improvement plan.
