1 Private/Proprietary

Not for disclosure outside BellSouth except by written agreement

            

        

BellSouth DataCare BellSouth DataCare IP Telephony ManagerIP Telephony Manager

July, 2004

DataCare IP Telephony ManagerDataCare IP Telephony Manager

BellSouth DataCare IP Telephony Manager is a Managed

Service Offering for the Cisco AVVID IP Telephony

platform and includes Onsite Maintenance, Proactive

24X7 Monitoring and Free Remote MAC

Planning ServicesPlanning Services IP Telephony Snapshot

IPT Telephony Readiness

Design ServicesDesign Services Solution Engineering & Design

Integration ServicesIntegration Services Project Management

Staging

Configuration and Installation

Operation ServicesOperation Services DataCare Maintenance

DataCare IP Telephony Manager

DataCare IP Telephony Manager for CCME

Complete Lifecycle Service Portfolio

DataCare IP Telephony ManagerDataCare IP Telephony Manager Components

BellSouth DataCare IP Telephony Manager includes:

• Onsite DataCare Maintenance (3 options)

M-F 8x5xNBD (Next Business Day on-site response)

M-F 8x5xSBD (4 hour on-site response objective, (if ordered by 3 p.m. ET )

7x24xSBD (4 hour on-site response objective)

• Pro-Active Fault & Event Monitoring• Automated Trouble Ticket Process• Performance, Call Statistic and QoS Reporting• Access to Cisco.com for Software IOS Updates and Upgrades• Image & Configuration Maintenance• FREE Remote MAC for unlimited activities that can be completed in 30

minutes or less! Plus 10 additional hours per year of complex remote or

onsite MAC labor for each 200 IP telephony sets in customer network.• User Privilege and Access Control Management (optional)Complete Lifecycle Service Portfolio

DataCare IP Telephony ManagerDataCare IP Telephony Manager Onsite DataCare

DataCare is a BellSouth branded, comprehensive Maintenance Offering which allows customers to focus on their business while BellSouth concentrates on trouble shooting, repair and maintenance of their network: BellSouth provides 24x7 Help Desk Support as single point of contact for all maintenance related issues

Remote Diagnostics

30 Minute response time to inquiry… Hot hand-off from CRC is the standard

BellSouth provides Tier 1 & 2 call resolution

Cisco provides parts sparing and Tier 3 trouble resolution

Cisco-Certified Engineers

Cisco PICA Website Access

e-Repair (Trouble Ticket Web Access)

Flexible Billing Options

DataCare IP Telephony ManagerDataCare IP Telephony Manager Service Packs

DataCare IP Telphony Manager has two offerings to

support the Cisco AVVID IP Telephony platform:

SilverSilverA proactive management service offering with primary focus on the Telephony

components of the data network. In addition to Onsite DataCare Maintenance this offer

includes 24X7 event and fault monitoring of the entire telephony network plus a suite of

management services and customized performance reports on the AVVID Call Manager.

It provides basic “sweeping” services and basic availability reports on the rest of the

data network.

GoldGoldIn addition to all of the components of the Silver Offer, the Gold offer also includes

customized performance reports on the routers and switches within the network.

DataCare IP Telephony ManagerDataCare IP Telephony Manager Features

DataCare IP Telephony ManagerManagement Functionality

Feature Silver Gold

(F) Fault

• Tier 1-3, 24x7 Helpdesk Support

• Proactive Fault and Event Monitoring and Resolution

• Fault and Event Reporting and Ticket Status

• Single Point of Contact (SPOC) Functionality

(C) Configuration

• Software IOS Updates and Upgrades

• Image and Config. Maintenance of Routers and Switches

• Quarterly CallManager Backups

• FREE Remote MAC plus 10 additional MAC hours for onsite svcs

(A) Accounting / Allocation

• Monthly, Quarterly, Annual, or Up-Front Billing

• Device and Resource Reporting

• Call Statistic Reporting

• Software Inventory and Event History

(P) Performance • Performance Monitoring and Reporting of Routers/Switches

• Quality of Service (QoS) Monitoring, Resolution, and Reporting

(S) Security • User Privilege and Access Control Management (OPTIONAL)

DataCare IP Telephony ManagerDataCare IP Telephony Manager Purchase Drivers

Optimizing their IP telephony investmentOptimizing their IP telephony investment– Voice is the most critical application on IP telephony-enabled networks.

Customers interested in DataCare IP Telephony Manager want to ensure the peak performance and quality of their IP telephony solution.

Reducing operating and opportunity costsReducing operating and opportunity costs– DataCare IP Telephony Manager complements IT staffs so they can

concentrate on other aspects of the network. A DataCare IP Telephony Manager customer wants their IT personnel focusing on technology strategy and development, not the expensive, mundane task of day-to-day management of their IP telephony network.

Upgrading from a traditional PBXUpgrading from a traditional PBX– Proactive monitoring and management is a common offering in the PBX

world; customers upgrading from PBXs expect this level of service. DataCare IP Telephony Manager helps to ease a customer’s transition to IP telephony by providing the same level of service they likely have today with their traditional PBX.

DataCare IP Telephony ManagerDataCare IP Telephony Manager Value Proposition

• Reduced Risk of Migrating to IP TelephonyReduced Risk of Migrating to IP Telephony – BellSouth provides critical IP Telephony experience and expertise to quickly and proactively resolve IP Telephony issues

• Operational and Opportunity Cost AvoidanceOperational and Opportunity Cost Avoidance – eliminates the customer’s capital and personnel burden associated with self-managing their IP Telephony network

• Optimize IP Telephony BenefitsOptimize IP Telephony Benefits – reduced downtime, improved performance, and valuable call performance statistics allow the customer to optimize the benefits of the AVVID communications system

• Single Point of ContactSingle Point of Contact – eliminates finger pointing and managing multiple solution providers and can speed recovery times

• Provides for a Complete SolutionProvides for a Complete Solution – BellSouth offers a full solution for IP Telephony, beginning with the initial IPT Snapshot and ending with a “Day 2” managed service offering which provides Onsite Maintenance, Monitoring and a Suite of Professional Services