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POLICY ADMINPOLICY ADMIN May, 2009May, 2009

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New Business

  HCM Da nang Ha noi

  May 2009 % May 2009 % May 2009 %

New Case  190   100     369  

Incomplete+ME  43 22.6  24 24  90 24.6

DeclinePostponed  3  1.6 1   1 2   0.5

Cancelled  1 0.5  1  1 0   0

Clean Case 143  75.3 74 74  276   74.9

  HCM Da nang Ha noi

Issued Case 166 85 309

Incomplete+ME 20 13 58

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Current sale areas

New sale areas

(Tiền Giang include Mỹ Tho city, which is current sale areas)

Underwriting

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Renewal premium collection

- Monthly checking TIA resultMonthly checking TIA result: - Ho Chi Minh : 94%Ho Chi Minh : 94%

- Ha Noi : 89%- Ha Noi : 89%

- Da nang : 100%- Da nang : 100%

City

Receivable policy Collected policy Comprehensive efficiency

Case Premium Case Premium CasePremiu

mComprehensi

ve

Ha noi 122 132,734 39 37,499 31.97% 28.25% 30.11%

Ho Chi Minh 387 372,458 153 126,795 39.53% 34.04% 36.79%

Da Nang 1 24,049 0 0 0.00% 0.00% 0.00%

Total 510 529,241 192 164,294 37.65% 31.04% 34.35%

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Confirmation call

From : 01 to 30 April 2009

Call percentage : 100% issued cases => Total : 511 cases

Confirmation Call Result No answer cases :           15 Cannot contact cases :      19 Wrong number cases :       25 Successful cases :           452 Negative answer cases :    19

Hotline - Complaint cases : 2- Consultant cases : 2

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Activities in May 2009

Apply new regulation of TIA management

Co-ordinating with IT to follow up the program development of payment voucher and test the system function of online renewal receipt

Revise and add information about “keeping invoice in company” in reminding letter.

Make statistic report of 100% confirmation call on April.

Follow up issues related to Insurance contract : the signature / deliver on time

Revised changing form A & B

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Activities in May 2009

Build up the process of reinstatement notice

Finish process death claim case

Pending case: 02 death case (C04 and C03)

Investigate for one case of Parent company

Survey and issue regulation of wrong signature

Training new staffs : CS / Premium / Call center / Investigator

Update manual

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PLANNING PROJECT NEXT MONTH

Customer Service and UW :

- Process new business, policy change, claim cases, renewal premium

- Apply new function: online renewal receipt

- UW seminar in first week of June

- Apply the rating calculation of A01 in the product system.

- Finish processing of payment voucher

- Recruit 01 CS staff for Hanoi center

- Update CS Manual

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PLANNING PROJECT NEXT MONTH

POS :

- Finish the process of reinstatement notice ..

- Revised the content of all endorsement

- Follow up wrong signature case

- Test the system function : policy change / loan

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PLANNING PROJECT NEXT MONTH

Premium

- Follow up TIA and Renewal receipt checking

- Making advertisement on newspaper for 6th working month

- Implementing new payment channel via Sacombank

- Control renewal premium progress

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PLANNING PROJECT NEXT MONTH

Hotline – Call Center :

- Get approval for opinion survey and TAT for complaint handling ..

- Do the approval and Notice CS Center about process the Client

did not receive contract set

- Follow POS section for process the Client did not sign on

application form.

- Revise Complaint Manual

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PLANNING PROJECT NEXT MONTH

Claim

- Follow up 2 pending case (C04 and C03)

- Investigate for one case of Parent company (cont)

- Draft regulation for incomplete cases

- Plan to sign contract with hospital in 5 provinces of Central

province and 3 province of South areas

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Thank you