1 interagency committee on government information (icgi) and the web content standards working group...

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Interagency Committee on Interagency Committee on Government Information (ICGI)Government Information (ICGI)

and the and the Web Content Standards Working Web Content Standards Working

GroupGroup

Sheila Campbell, GSA / FirstGovSheila Campbell, GSA / FirstGov

Records Administration Conference (RACO)Records Administration Conference (RACO)May 11, 2004May 11, 2004

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Overview Overview ICGI has extensive agenda from E-Gov ActICGI has extensive agenda from E-Gov Act

Creates blueprint/framework for:Creates blueprint/framework for:– Information PolicyInformation Policy– FirstGov.gov and All Government WebsitesFirstGov.gov and All Government Websites– Search and categorization of informationSearch and categorization of information

Web Content Management one of 3 working Web Content Management one of 3 working groupsgroups

Web Content Standards Group formed to meet Web Content Standards Group formed to meet requirements of Section 207(f)(1) of the Act requirements of Section 207(f)(1) of the Act

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Goals and Objectives Goals and Objectives

GOAL: GOAL: U.S. Government websites will be the most U.S. Government websites will be the most citizen-centric and user friendly in the worldcitizen-centric and user friendly in the world

OBJECTIVES: OBJECTIVES: Make it easier for all Americans to find and use the Make it easier for all Americans to find and use the government information and services they want and government information and services they want and need on the Internet; need on the Internet;

Provide more standardization and higher overall quality Provide more standardization and higher overall quality of federal websites;of federal websites;

Allow agencies to identify and share web content best Allow agencies to identify and share web content best practices that exist across government.practices that exist across government.

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Where We Are Where We Are Working group of content managers and others from Working group of content managers and others from cabinet and independent agencies working since Januarycabinet and independent agencies working since January

Researched existing laws, regulations, and policiesResearched existing laws, regulations, and policies

Identified common content practicesIdentified common content practices

Researched what the public wants Researched what the public wants

Sought input from stakeholders and experts Sought input from stakeholders and experts

Focused on content, not technical, recommendationsFocused on content, not technical, recommendations

Prioritized based on benefit to the publicPrioritized based on benefit to the public

Reviewed recommendations as a wholeReviewed recommendations as a whole

Drafting recommendations to ICGI and OMBDrafting recommendations to ICGI and OMB

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Deliverables Deliverables

Develop recommendations for web content Develop recommendations for web content policies and submit them to ICGI and OMBpolicies and submit them to ICGI and OMB

Create web-based “Toolkit” for Web Content Create web-based “Toolkit” for Web Content ManagersManagers

Recommend ongoing structure and process Recommend ongoing structure and process for determining future web content policiesfor determining future web content policies

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Agency Information

U.S. Government Web site

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Policy 1Policy 1

AUTHENTICITY, BRANDING, AND TIMELINESS OF FEDERAL GOVERNMENT PUBLIC WEB SITES:

Every public federal agency web site must be clearly identified as an official source of timely and accurate federal government information.

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Policy 1 RecommendationsPolicy 1 Recommendations

Every federal public website must:

be established in the .gov, .us, or .mil domain

display agency and U.S. government sponsorship

Follow basic linking practices

Include date stamps for all pages

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Policy 2

FEDERAL WEB SITES MUST PROMOTE CITIZEN-CENTRIC INFORMATION AND SERVICES:

Under the President’s Management Agenda and Electronic Government strategy, federal agency web sites must be “citizen-centered, not bureaucracy or agency-centered.” Federal agencies must continue to strengthen their web sites to meet the expectations of an increasingly wired citizenry.

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Organize content in ways that make sense to citizens

Have homepages that meet citizens’ needs

Not be used for internal, employee information

Use basic common content and terminology (“Contact Us,” “About Us,” “Website Policies”)

Measure customer satisfaction and usability

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Policy 3Policy 3

FEDERAL WEB SITES MUST BE DESIGNED AND WRITTEN TO ENSURE ACCESSIBILITY AND USABILITY:

All federal public websites must be designed and written to ensure that the audiences for whom they are intended can access and use those sites easily. Agencies must consider the needs of the general public, specialized audiences, people with disabilities, those without access to advanced technologies, and those with limited English proficiency.

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Ensure common access to technology

Ensure access for People with Disabilities

Have general information written in plain language

Provide access for those with Limited English

Choose appropriate File Formats

Allow access to Data

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Policy 3 Recommendations (cont.)Policy 3 Recommendations (cont.)


Implement consistent navigation

Have a search engine and minimum search standards

Use standard metadata

Notify the public about major changes

Have procedures for operating during emergencies

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Policy 4Policy 4

TO PROMOTE SEAMLESS GOVERNMENT, FEDERAL AGENCIES MUST WORK TO SIMPLIFY AND UNIFY INFORMATION ACROSS THE GOVERNMENT:

Agencies must practice—and take advantage of—the principle that information and services are created once and used many times.

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Avoid duplication

Link back to Home Page

Link to FirstGov.gov

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Policy 5Policy 5

AGENCIES MUST CONTINUE TO COMPLY WITH EXISTING FEDERAL LAWS, REGULATIONS AND POLICIES:

This guidance reiterates existing federal laws and regulations, general directives from previous Presidential and OMB memoranda, and other policies regarding federal agency web sites. Agencies should continue to follow these requirements.

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Policy 5 RecommendationsPolicy 5 RecommendationsEvery federal public website must comply with:

Privacy PolicyFreedom of Information Act (FOIA)Information Quality GuidelinesRecords Management -- incl. EGov Act, Section 207(e)Digital Rights ManagementSection 508Government Paperwork Elimination Act (GPEA)Federal Information Security Management Act (FISMA)Notification and Federal Employee Anti-discrimination and Retaliation of 2002 (No FEAR Act)Executive Order 13166 (Limited English Proficiency)Prohibition of LobbyingOnline Methods of Collecting InformationCategorization of Information

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What's NextWhat's Next

Incorporate CommentsIncorporate Comments

Finalize definitions and identify exceptionsFinalize definitions and identify exceptions

Recommendations to ICGI and OMB by June 1Recommendations to ICGI and OMB by June 1

OMB will revise and circulate for formal agency OMB will revise and circulate for formal agency commentcomment

OMB will issue guidance by December 2004OMB will issue guidance by December 2004

Toolkit Website - SeptemberToolkit Website - September

Web Content Managers Workshop - September 28Web Content Managers Workshop - September 28

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Questions?Questions?Working Group Co-Chairs:Working Group Co-Chairs:

Candi HarrisonCandi [email protected][email protected]

520-670-6237 x228520-670-6237 x228

Sheila CampbellSheila [email protected]@gsa.gov

202-208-5588202-208-5588

More info: More info: www.cio.gov/documents/ICGI.htmlwww.cio.gov/documents/ICGI.html

1 interagency committee on government information (icgi) and the web content standards working group...

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