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Implementation of AQIP and the Possible

Implications for TSR

Presented by Rosemary Jones, Executive DirectorInstitutional Planning and Evaluation

April 15, 2004

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AQIP and CQI

Academic Quality Improvement Program (AQIP)

Continuous Quality Improvement (CQI)

In support of College Departments Within TSR

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CQI

Continuous Quality Improvement

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CQI Concepts

Focus on process

Collaborative decision-making

Environment that empowers employees

Employees serve as change agents

Measurable performance

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Basic CQI Principle/Process

PLAN

DO

CHECK

ACT

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CQI Cultural Changes

Anticipating needs

Preventing rather than correcting problems

Data-based decision-making

Process re-engineering

Long and short term plans/goals

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Challenges of Quality Initiatives

Data integrity

User friendly data and information access

Communication

Benchmarking, trend analysis

Closing the Loop

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AQIP

PROCESSES & CRITERIA

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AQIP CRITERIA

Overall, the AQIP Criteria ask:

Are you doing the right things — the things that are most important in order to achieve your institution’s goals?

Are you doing things right — effectively, efficiently, in ways that truly satisfy the needs of those you serve?

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Each AQIP Criterion Should Address CQI Process

How stable, well-designed, and robust are your systems and processes?

How consistently do you employ and deploy your systems and processes?

How satisfying and good are the results your systems and processes achieve?

How do you use your performance data to drive improvement?

Measuring Effectiveness

UnderstandingStudents’and other

Stakeholders’Needs

Building CollaborativeRelationships

Planning ContinuousImprovement

AccomplishingOther Distinctive

Objectives

Leading andCommunicating

ValuingPeople

HelpingStudents Learn

SupportingInstitutional Operations

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Criterion: Helping Students Learn

(Student outcomes assessment, Curriculum development, Remedial/developmental education, Support services )

Surveys Hardware/software support Course delivery systems Classroom technology support Usage Impact

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Criterion: Understanding Students’ and other Stakeholders’ Needs

College On-line survey capability?

TSR Identify stakeholders How identify needs? How prioritize and meet needs? How evaluate impact and

satisfaction?

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Criterion: Leading and Communicating

Goals Succession Planning Leadership Development Decision-making Communication

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Criterion: Valuing People

Hiring Processes Training and Development

How determine what is needed? How ensure ethical practices related to

computer usage? Performance Management Health and Well-being Recognition and Rewards

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Criterion: Building Collaborative Relationships

Internally Externally

K-12, UniversitiesBusinessesVendors—(SCT, Phone company)Economic and social development

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Criterion: Planning for Continuous Improvement

Mission/Vision Strategic Planning Resource Allocation Alignment of Initiatives

Impact of rapid change in technology on College in all of the above areas

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Criterion: Supporting Institutional Operations(FBS, HR, TSR, Admissions and Records,

Financial Aid, Bookstores, Food Service)

How identify technology needs of stakeholders?

How do you know if meeting needs? How do you prioritize? How do you measure responsiveness? How do you set targets? How do you document improvement?

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Criterion: Accomplishing Other Distinctive Objectives

Might include: Corporate College & WEDD Cultural arts

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Criterion: Measuring Effectiveness

Collection, storage, management, and use of information and data

Access and Analysis of data

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Questions?