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1. HUMAN RESOURCES

I. Match each of the following job descrition with the corresonding job!

1. He/ she buys all the things that the company needs.2. He/ she is in charge of checking the accountants work.3. His/ her job is to make sure that the company has a good

image.4. His/ her job is to find and test new products.

. He/ she is in charge of the people who sell the productsof the company.

!. He/ she types letters" files papers and makesappointments for the boss.

#. He/ she has general responsibility for the wholecompany.

$. He/ she makes sure the company meets customerse%pectations" that the products which they want to buy

are a&ailable.'. He/ she looks after the companys money.1(. He/ she does the books and prepares the balance sheets.11. He/ she is the companys people manager.

12. He/ she makes the products which the company sells.13. He/ she is responsible for e&erything when the boss is away.14. He/ she is the person with the most important position in the company.

a. )anaging *irector h. Human +esource *irector

b. ,inance *irector i. -hief ccountant

c. ecretary j. 0urchasing )anager

d. ssistant eneral )anager k. *irector of +esearch and *e&elopment

e. 0roduction )anager l. )arketing *irector

f. ales *irector m. 0ublic +elations )anager

g. -hief %ecuti&e fficer n. nternal uditor

II. Use the following words to co"lete the co"an# organi$ation chart!

a. market research5 b. -5 c. wages and salaries5 d. purchasing5 e. pensions5 f. Human +esources5 g.

marketing5 h. design department5 i. accounts5 j. -hairman5 k. litigations5 i. 0roduction.

1

6oard of *irectors

2

3 ,inance 4 ales and marketing

7raining 0lant management !

# 6udget $ ales

-ompanyadministration

' +esearch andde&elopment

1(

11 12 7ransport anddistribution

III. Match the following concets with their definitions. %hen &se the" to fill in the following gaed

te't( "a)ing all the necessar# changes!

1. prospects a. protection from danger/ harm

2. hierarchy b. to gi&e/ offer a stimulus to do something

3. moti&ators c. attitude of admiration5 feeling of appro&al and

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liking

4. status d. conditions and practices that ser&e to promote orpreser&e health

. fringe benefits e. factors bringing satisfaction

!. moti&ate f. the position of somebody in society/ how

important others think you are

#. self8actuali9ation g. compensations to employees beyond the regular

payment for the work done

$. hygiene h. a system where ideas are arranged in a formalstructure

'. esteem i. chances

1(. security j. self8de&elopment

n order to ensure that employees work efficiently" a manager must ::1.: his staff. 7he factorsinfluencing moti&ation ha&e been presented as a ::.2::. of needs by )aslow. 7he first group are physiologicalneeds such as food" water" air and sleep. 6efore these needs ha&e been satisfied" people will not think of otherneeds. 7he second place is held by ::..3:...needs" such as being safe" being free from danger" pain"

unemployment and ha&ing a shelter where to stay. ;hen these needs are satisfied" people will ha&e social needswhich include the feeling of belonging to a group as well as being accepted and liked by the others. 7he ne%t type ofneeds are called ::.4:...needs" that is self8respect" the esteem of others" the desire to ha&e power and ::

::. . 7he highest le&el in the hierarchy of needs is held by ::.!:: needs" i.e. the desire to de&elop" toma%imi9e ones potential" to achie&e ones goals.nother theory of moti&ation is that worked out by Her9berg. He has a two8factor theory. ::#::..

include challenging work" career :..$:.." responsibility and recognition" promotion. 7he second group of factors"::.':: factors" refer to conditions of work such as salary and ::1(::" relationships with colleagues" job

security" status. 7he latter group does not gi&e increased satisfaction. Howe&er" the absence of such factors is likelyto lead to dissatisfaction.

I*. Co"bine one word fro" the bo' on the left with one word fro" the bo' on the right so as to obtain

word artnershis related to organisational beha+io&r. %hen( co"lete the sentences below.

1. human a. satisfaction

2. incenti&e b. burnout3. change c. record

4. appraisal d. management

. moti&ation e. theory

!. job f. scheme

#. leadership g. resources

$. e%ecuti&e h.

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bank holiday character reference clocking8in in8ser&ice made redundant

maternity lea&e probation period middle management braindrain minimum wagepart8time short list backroom staff head hunter glass ceilinggolden handshake job description girl ,riday labour force sick paystaff turno&er tied cottage white collar

1. :::::. workers work in the office.

2. 7he :::::..has generally been associated with the internationalmigration from less de&eloped to more de&eloped countries" especially of

highly educated indi&iduals.3. :::::. time is when employees should arri&e at work.

4. 7he role of the ::::is to ensure that companies get the most