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General Education OfficeLA2401

English for the Hotel Business

Mid-Term Review 2014

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ObjectivesThe objectives of this unit are….

• Review and practice content from:– Unit 1 – Types of Accommodation– Unit 2 – Hotel Facilities– Unit 3 – Staffing and Organization– Unit 4 – Reservations and Bookings– Unit 5 – Hotel and Restaurant Services

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Unit 1 – Accommodation - Objectives

In Unit 1 you learned about:• History of Hospitality Industry• Types of Accommodation• Types of Hotel• Describing Features of Hotels• Expressing opinions (likes/dislikes)• Methods of Advertising

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Types of Accommodation - Hotel

Types of AccommodationBed-&-Breakfast (B-&-B)HostelGuest HouseBoutique HotelPrivate HomeLodgeHotelResortSelf-Catering

Types of HotelCity CentreCountry HouseAirportCasinoMotelsConventionEconomy/Budget

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Giving Opinions

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Describing Features of HotelsInformation can you find out about:

 

the accommodation design

the environmenttypes of accommodation

size and location

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Unit 2 – Hotel Facilities - Objectives

In Unit 2 you learned how to:• Describe and use vocabulary and symbols for hotel

facilities• Describe and use Comparatives and Superlatives for

Adjectives• Describe Hotel room facilities• Understand Guest’s requirements

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Comparing Hotels and Facilities

Factor

HotelAlbani

Hotel Concordia

Hotel Moderno

Price ** *** *Size * *** **Comfort *** ** *Facilities ** *** *Distance from city centre

* ** ***

The Hotel Albani is cheaper than the Hotel Concordia.The Hotel Concordia has better facilities than the Hotel.

The Hotel Albani is the most comfortable.

Comparative

Superlative

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Unit 3 – Staffing and Organization - Objectives

In Unit 3 you learned how to:• Identify staff positions• Describe responsibilities and organization in hotels• Use must, have to and should to describe obligation and

responsibility• Discover Adjectives/Nouns for key characteristics

of Hotel Service staff• Use demonstratives for objects and people

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Responsibilities

Responsible for…….(the positions/jobs under)in charge of…. / takes care of…..

Responsible to….(the position above)reports to….. / works for….

‘Responsible for’ and ‘responsible to’these phrases are used to show the ‘direction’of responsibility in an organization chart.

If same level use: works with…… liaises with…..

Executive Chef

Sous Chef

The Executive Chef is responsible for the Sous Chef.He is responsible for producing a high standard of food.

The Sous Chef is responsible to the Executive Chef.He is responsible for preparing hot starters and side dishes.

Match the jobs with responsibilities on you sheet…

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This, that, these, those….

_______ is Louise. ________ is Joe.________ guests _______ guests checkedare checking in. out five minutes ago.

______ the reception ____________ the reservationsdesk. office.

Complete with the following:These, That, This, Here’s, There’s, Those

This ThatThese Those

Here’s There’s

Complete the sentences on your sheet with:this/that or these / those

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Unit 4 – Reservations and Check in - Objectives

In Unit 4 you learned how to:• Use expressions for Reservations and Check-in• Use Do / Does for question in Present Simple Tense• Review and use prepositions of time• Use expressions for checking and confirming guest

information• Practice ‘short answers’ and ‘tag questions’• Complete registration documentation• Review and use possessive adjectives• Review and use prepositions of place• Listen to and practice telephone reservations

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Do / Does Questions – Present SimpleUse Do and Does to make questions in the Present Simple tense.

ExampleDo you have a parking space?Does the hotel have a sauna?

 Use do/don’t, does/doesn’t in short answers.

Example Does the hotel have a sauna?Yes, it does. No, it doesn’t.

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Prepositions of Timeon Monday, on 1st September,at 8.30, at 15.00, at the weekend, at Christmas,in two weeks, in September, in 2013, in spring,in the evening, from 12.00 to 3.00, from 2010 to 2012

 Make questions and answers using the correct preposition.Example A Does the bank close on Mondays?

B No, it closes on Sundays the restaurant close / Sundays? (Mondays)________________________________________________________the exchange bureau open / 9.00 ? (yes)________________________________________________________

Complete the hotel information on you sheet with at, on, in , from …to….

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Is there..?, Are there…?, There is, There are…

_______ wireless Internet?Is there

Yes, _________

there is.

_______ sports facilities?

Yes, _________

there are

there are.

_______ an Italian restaurant.There is

_______ two other restaurants.There are

_______ a business centre?Is thereYes, _________

_______ meeting rooms?Are there

Yes, _________

there is.

Are there

No, there isn’t.

There aren’t….

There isn’t……

No, there aren’t.

Complete the Hotel conversation on your sheet

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Short AnswersLook at how callers can give short answers to questions asked by a reservation clerk:

Have you stayed with us before? No, I haven’t.

Will you be paying by credit card?Yes, I will.

You have an account with us, don’t you?Yes, we do.

Do you have a reservation? (No) _________________

Is it just for one night? (Yes) _________________

Would you like one of our executive rooms? (Yes) _________________

No, I don’t.

Yes, it is.

Yes, I would.

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Tag QuestionsForm TAG questions for confirming information

(use NEGATIVE of verb and PRONOUN)

It was Miss King, wasn’t it?You have an account with us, haven’t you?But the guests haven’t stayed with us before, have they?You speak Japanese, don’t you?

• There isn’t a doctor in the hotel, _____________?

• You’re paying by credit card, _____________?

• You haven’t spoken to the duty manager yet,

_____________?

aren’t you

is there

have you

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Possessive AdjectivesComplete the sentences with the correct possessive form.

Could I have dinner in _____________

room, please?

Would you like some help with ____________

luggage?

We’d like to have some lunch in ____________

room.

He wants to know where to park ____________

car.

my

your

his

our

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Listening – Directing Guests

Listen to the dialogues. Look at the diagrams and match these places to the rooms on the plan.1 The bar is _________ the restaurant.2 The fitness centre is _________ the swimming pool.3 The hair salon is ____________ the gift shop.

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Unit 5 – Hotel and Restaurant Objectives

In Unit 5 you learned how to:• Discuss reservations• Describe opening, closing time and service periods• Talk about dates• Describe a range of foods • Listen and distinguish food orders• Make polite requests and offers• Use a/an/the/some as necessary• Understand the roles/duties involved in the F&B Cycle

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a / an or theUse a or an when you first talk about something. Use the when you talk about something for the second time or when it is clear what you are talking about.Examples:We have a reservation. The reservation is for 8 o’clock.I’d like an aperitif please.Is this the menu?

Complete the sentences with a/an or the.1. Can we have _____________ adjoining room?2. What’s _________ dish of the day?3. Could we have _________ table for four?4. Put _________ olive on a cocktail stick . Then, put ________ olive in the glass.5. Yes, the hotel has __________ car park.6. Put some crushed ice into _________ cocktail shaker. Pour 3 measures of gin

into ________ shaker and stir.

an

an

thea

thea

athe

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Language Study - ExpressionsWhat can I get you?

Would you like draught or bottled beer?

Would you like ice and lemon?

Shall I charge this to your room?

No, thanks. I’ll pay by cash.

Requests and OffersLook at these examples:Requests OffersCould I have a beer? Would you like ice?Can I have your key card? Shall I charge this to your room?

Underline the correct form on you sheet:

1. Would you like / Shall I ice and lemon?Underline the correct

form on you sheet

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a / an or someUse a / an to mean one to talk about countable nouns.Use some to talk about uncountable nouns.Examples: I’d like a bottle of wine / an aperitif.

I’d like some bread/some water/some milk.

Would you / wine ?

Just glass / Chablis? Just a glass of Chablis?

Would you like some wine ?

Make questions and answers using a / an and some on your sheet.

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Describing Past TimePresent PerfectWe use the Present Perfect tense to talk about: • events that happened at some time in the past (undefined)

– I have eaten Chinese food.– I have been to Hong Kong three times.– I have stayed at the Grand Hyatt before.

• situations which began in the past and which are still continuing

– He has worked with us for more than three years now…– He has worked with us since early 2009.

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Describing Past TimePast SimpleWe use the Past Simple to describe events at a particular time in the past. • We finished lunch service at 2pm.• We served the coffee after the dessert.• He left just after you, I think.• In the end, we hired a top French chef.

timework in Berlin

2001

now

futurehas worked in Berlin since 2001(present perfect)

worked in Tokyo (past simple)

time

work in Tokyo

1990

now

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Food and Beverage CycleIn small groups, match the job titles with the correct F&B Stage

Purchasing

Receiving

Storing & IssuingPreparing

Selling

Head chefStoremanWine waiterReceiving officerCommis chefHead waiterPurchasing OfficerChef de PartieBus boySous chefWaiter/waitress

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SummaryToday we have:

• Reviewed and practiced content from:– Unit 1 – Types of Accommodation– Unit 2 – Hotel Facilities– Unit 3 – Staffing and Organization– Unit 4 – Reservations and Bookings– Unit 5 – Hotel and Restaurant Services

Good Luck!