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Fresno City College Communication Plan

Communication Plan Taskforce

April 9, 2012

Committee Members

Mr. Michael Bourbonnais Dr. Claudia Habib Ms. Susan Holford Ms. Kherstin Khan

Mr. Don Lopez Ms. Cris Monahan-Bremer

Dr. Margaret Mericle Ms. Rhea Riegal

Dr. Richard Santos Ms. Rene Villa

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Table of Contents

Executive Summary 4

Introduction 5

Scope 5

Stakeholders and Current Communication Systems 5

Communication Model 6

Communication Plan Protocols 7

Blackboard 7

Blackboard Recommendation 10

E-mail 10

Protocols for E-mail Meetings and E-mail Voting 11

E-mail Recommendation 11

Meetings 11

Purpose of Meeting 11

Meeting Protocols 12

Role of Chair 12

Meeting Training 13

Meeting Recommendations 13

Publications 13

Website 14

Website Recommendations 14

Appendix A: Campus Meetings 15 Purpose of Meetings 15 Meeting Structure 16 Meeting Vocabulary 16

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The Agenda 16 The Minutes 16 Motions and Resolutions 17 Between Meetings 17 Facilitating and Encouraging Participation 17 Agenda and Minutes 18 Robert‘s Rules of Order 19 A Typical Meeting 21 Appendix B: College Publications 22

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Executive Summary

Since receiving its charge from the SPC in the fall of 2011, the Communication Plan Taskforce has been meeting weekly to write an effective, comprehensive, and implementable communication plan which allows all constituents (both internal and external) to increase communicative effectiveness at Fresno City College.

The taskforce focused solely on non-instructional communication. Specifically, the means by which committees, councils, groups, senates, etc. communicate among and between themselves was reviewed. Based upon analysis of surveys, documents, current practices, and best practices, the taskforce has drawn up protocols for publications, meetings, e-mails, Blackboard, and the website. Implementing these protocols (which will require training) will increase the efficacy of communication.

Additionally, the taskforce proposes nine specific recommendations which it believes are crucial for the college to improve its communication. These recommendations are:

Blackboard Because of the expense associated with the cost of maintaining the Blackboard site and the difficulty of modifying the site to meet the communication needs of the college committees, the Communication Plan Task Force recommends that the college look at an alternative management program, such as SharePoint, that would be less expensive and easier to use. E-mail Mail-alls are a necessary tool for sharing information and announcements. However, not all employees need to receive general e-mail. The college needs to determine the mail-all groups that will receive only messages that are pertinent to them. Meetings The Taskforce strongly recommends that ongoing training in meeting protocol be conducted throughout the year so that new committee members understand committee procedures. The taskforce also recommends that these protocols be included in the committees’ operating agreement and be reviewed at the beginning of each semester. Website The Taskforce recommends that:

• The college hire a full-time FCC webmaster that will guide the college in the approach and construction of our website.

• The website is clear and user and mobile device friendly. • The website is at all times current for new and existing students and the general

public. • The college must decide what information must be on the FCC website. • An FCC intranet site be developed for the needs of campus employees.

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Introduction

In the Fresno City College (FCC) 2009 Educational Master Plan, the Fall 2010 Faculty/Staff Survey, and the 2011 accreditation self-study, communication was identified as an area of concern that needed to be addressed. As one employee commented in the survey, “We received a lot of e-mails with information, but that is very different than communicating. We share information, but as a campus I think we struggle with communicating with one another…” Because of this identified need, FCC wrote Objective 4.1 in the college’s goals and objectives which states that “The College will complete a campus-wide communication plan designed to improve communication and collaboration among all constituencies in the campus community.” In September of 2011, the FCC Strategic Planning Council formed a communication task force charged to develop a college-wide communication plan that will provide communication protocols and easy access to information for all of the college’s internal and external constituent groups. The purpose of this plan is to ensure that the college’s formal communication activities promote strategic planning and support the college’s mission, vision, and core values.

Scope This plan will serve as a tool that the college community will use as a guide for engaging in effective non-instructional communication. It includes how personnel will communicate amongst themselves, how committees will communicate within groups and report back to their constituents, and how the college community will access information needed in the decision making process. This document should be viewed as an initial point of reference. College personnel must direct continuous efforts toward ensuring that communication activities and initiatives remain current and well suited to supporting the college’s strategic direction. In addition to the objectives outlined above, this document will seek to foster a culture of transparent and effective communication as viewed by internal and external constituents and increase involvement in college activities. While a number of initiatives intended to enhance communication will be identified, this plans serves as a primary tool that personnel will use to guide communication. This is a living document that will be under constant evaluation and revision as needed.

Stakeholders and Current Communication Systems There are six identified stakeholders at FCC. Four are internal and two are external. The internal stakeholders are administrators, faculty, classified staff, and students. The external stakeholders are district-wide personnel and the general public (including potential students). The internal stakeholders are the most frequent users of the campus communication system and the ones who will help develop and use the college’s communication plan. Therefore the protocols developed in the plan must fit the needs of these stakeholders.

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Communication Flow

There are various types of communication systems that occur on campus. This document is addressing the formal communication system used by the four constituent campus groups (administration, classified, faculty, and students) in sharing information and making decisions that affect a constituent area or the entire college. The model below illustrates how the constituent groups communicate.

This model illustrates the constant communicative interaction between the four constituent groups and the college’s divisions, programs, units, and committees on the FCC campus through the following:

• How communication flows within and between groups. • How the communication loop is closed by reporting recommendations and decisions back

to constituents.

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Communication Plan Protocols

Blackboard Protocols In developing a committee Blackboard site that will be accessed by committee members and any other interested college employee, the following protocols will be followed. 1. College standing and advisory committees’ must maintain a Blackboard site and post the following: agenda/minutes, operating agreements, membership, meeting schedule, appropriate meeting documents, and reporting timelines if applicable. 2. Other committees are encouraged to post on Blackboard as well. 3. Training for campus employees in the use of Blackboard is ongoing. All committee members must be trained in Blackboard protocol. Training occurs at the beginning of the academic year. Chairs will be trained in the protocol and be responsible for posting documents. Depending on the committee’s hierarchical structure, managers, leaders, supervisors, or coordinators are to make sure that training has been completed and are to follow up with postings as appropriate.

4. Documents must be saved in the Document folder for the current academic year. At the end

of the year, chairs will move documents to the Archive folder of the meeting’s Blackboard site to be saved for six years. After the sixth year, documents are moved to the “cloud”. Committees will decide which documents need to be retained and which do not (forever document vs. eventually throw document).

Committee’s Blackboard Organization Information, Document, and Archives Pages Having all college committees develop their Blackboard site in a similar manner will make accessing information easier for committee members as well as any other interested party. When developing the Blackboard site for your committee, use the following guidelines. Announcement Page (See Picture 1) This is the opening page for all committees. Set up your opening page as follows.

Left-side Buttons Middle of the page Organization Information Committee Charge Announcements Committee Members’ Names Current Documents Meeting Dates

Discussion Board Archives Glossary

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Documents Page (See Picture 2) This is the page that committee members or any interested party will open to access documents for the current academic year. Set up the page as follows. Agenda, Minutes, and Meeting Documents (Approved) Operating Agreement Documents Yearly Timelines (if applicable) Archives Page (See Picture 3) This is the page that committee members or any interested party will open to access documents from previous academic years. Set up the page as follows. Agenda, Minutes, and Meeting Documents Committee Membership Operating Agreement Picture 1

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Picture 2

Picture 3

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Blackboard Recommendations

Fresno City College is currently using Blackboard as a course management system for online, hybrid, and face-to-face courses. The college also uses Blackboard for posting and archiving committee documents. Because of the expense associated with the cost of maintaining the Blackboard site and the difficulty of modifying the site to meet the communication needs of the college committees, the Communication Plan Task Force recommends that the college look at an alternative management program, such as SharePoint, that would be less expensive and easier to use.

E-mail Protocols

E-mail communication is an important means of collaborating at Fresno City College. Being able to deal professionally with e-mail will allow smoother, clearer communication. E-mail etiquette allows FCC to convey a professional image, improve efficiency, and lessen miscommunication. There are many websites with e-mail rules (“netiquette”) from which this short list has been culled. The following protocols are required for official e-mail:

• Put the topic of the e-mail in the subject line. • Use a signature with contact information. • Be sure the recipients know the meanings when using abbreviations or acronyms, • Do not overuse the high priority option. • Do not use “Reply All” unless everyone in the distribution needs to know.

The following are best practices for e-mails and are strongly encouraged:

• Be concise and to the point. Cover only one topic per e-mail. • Respond to e-mails promptly. If you cannot respond within a day, let the sender know

you have received the e-mail and will respond. • Be mindful of your tone. • Remember that e-mail is not private. Disclaimers will not hold up in court. If the

communication is private; a phone call is probably a better means of communication. • Re-read your e-mail before you send it. • Use only standard fonts. • Try to send a link instead of attaching a document. • Do not send large attachments of more than 1 megabit. If you must send a large

attachment, zip or compress the attachment first. It is also advisable to send multiple e-mails with small files rather than one attachment with many files attached.

• Do not write in all capitals. • Do not use emoticons. • Do not forward chain letters. • Do not reply to spam. • Do not send or forward e-mails that contain racist, homophobic, sexist or other offensive

language. • Do not use patterned backgrounds.

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Protocols for E-mail Meetings and E-mail Voting

Meeting and voting via e-mail is a means of conserving time and can be an efficient way to get things done. Given the numerous obligations students, staff and faculty have, an e-mail meeting may be the best way to do business. If committee members decide to conduct meetings through e-mail, the committees should decide what items can be discussed through e-mail and what items need to be discussed in a face-to-face meeting. When having an e-meeting some protocols must be followed.

For an e-meeting to be valid:

1. All members of the group must be included in the original e-mail and the e-mail strings (This is one case where “Reply All” should be used.). 2. The subject line of the original e-mail must make it clear that the e-mail is beginning an e- meeting. 3. Meeting minutes will be the entire e-mail string pertaining to the e-meeting.

If a vote needs to be taken in an e-meeting, a ballot must be sent to all members stating precisely what is to be voted upon and giving a timeframe for voting. The subject line of the ballot e-mail should read “ballot”.

E-mail Recommendation

The Communication Taskforce recommends that the college determine the mail-all groups that will receive only message that are pertinent to them.

Meeting Protocols (For a more thorough description, see Appendix A). The main function of a committee member is to take part in committee meetings. All major decisions are made at the regular meetings. Thus, in order to be an effective member, you need to attend on a regular basis. The structures and styles of meetings differ between committees. They may be formal or informal, open or closed, short or long. Whatever their structure, the best meetings are those that flow logically, keep all members engaged and energized, elicit a range of useful ideas and information, and leave members feeling they have made a valuable and valued contribution. Purpose of Meetings The primary reason for holding meetings is to help the College make decisions. However, meetings also serve a range of other important functions. They provide a forum where: • committee members are regularly brought together to focus on their roles and

responsibilities, identify problems, and plan for the future.

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• ideas are shared and discussed and then improved and implemented or discarded. • tasks are allocated and reported on. • regular updates about relevant issues are provided. • members can get to know each other, professionally and personally.

Committee members will be involved in a range of meetings during their term. This protocol sheet primarily discusses ordinary meetings, but other meetings may include: • committee meetings (held regularly or as the need arises to consider particular issues

depending on the focus of the committee). • annual general meetings (used to recap the year's progress, chart a direction for the future

and elect new members or office bearers). • emergency meetings (held between general meetings when urgent decisions need to be

made). • retreats (held away from the committee room, often for a full day or weekend, and

designed to allow committee members to take part in deeper discussions about directions and future plans).

Meeting Protocol The following protocols are to be used at meetings.

• Follow Parliamentary Procedures. • Arrive on time (or early) and leave only when the meeting is scheduled to be finished. • Make a careful reading of all items well in advance of the meeting. • Learn how to accept committee decisions graciously, even if your view has been

overruled. • Stick to the agenda. • Ask questions and insist on answers when you need clarification. • Take appropriate action to ensure you and your Committee is protected from possible or

real conflicts. • Address potential conflicts of interest that you think may arise. • Ensure you give the views of each Committee member respect and consideration. • Attempt to make an active contribution to debates and discussions. • Answer any questions meeting participants ask, even if they appear simple. • Respect all confidences afforded to you in your role. • Turn your cell phones off or on vibrate. • Use your phones only for activities that pertain to the meeting. • Stay focused throughout the meeting.

The Role of the Chair The role of the chair is to ensure the meeting is conducted efficiently and that meeting rules are adhered to. The chair facilitates discussions, keeps members on track by adhering to the agenda, and ends the meeting on time. When a topic has been fully discussed, the chair will summarize the points and put the motion to the committee for a decision or vote. The chair needs to keep the committee members on task, according to the agenda.

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Meeting Training Some committees such as Curriculum and Program Review may require training of their new members. This training should occur before the first scheduled meeting occurs. Meeting Recommendation The Communication Taskforce strongly recommends that ongoing training in meeting protocol be conducted throughout the year so that new committee members understand committee procedures. The taskforce also recommends that these protocols be included in the committees’ operating agreement and be reviewed at the beginning of each semester.

Publications

The role of the- Public Information Office (PIO) and the Production Department (PD) consists consist-of trained and experienced graphic designers and marketing professionals. Their work is to enhance the image of Fresno City College through print and electronic media. The Public Information Office is working on a publication template for all employees to use when developing a publication of circulation. This template will mirror the District template. The PIO and the PD also work to protect the college “brand and to make sure that the college adheres to a consistent manner of branding.”

Brand: A name, term, design, symbol, or any other feature, name, term, design,

symbol, or distinguished by some distinctive characteristic.

Branding: To publicize using a brand name which is done most effectively with continual repetition.

For successful “branding”, the PIO and PD must ensure that branding is consistent in manner, color and font. Branding elements will include the following:

• FCC logo • FCC mascot and other icons • FCC colors • FCC fonts • FCC stationary • FCC apparel and promotional items

Electronic communications such as web pages and social networking sites must adhere to branding. Non-instructional PowerPoint presentations and external e-mails that are sent representing FCC are also subject to the branding elements.

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Website Protocols The Fresno City College website is the initial point of entry for most of the community. Future students come to the site looking for information about college programs and how to register for classes. College employees use the site to find a variety of information. Because of the extensive changes needed to make FCC’s website more user friendly and the need to recruit professional webpage designers’ assistance, the Communication Plan Taskforce concluded that developing webpage protocols was beyond the abilities of this committee at this time.

Website Recommendations

Many parts of the site are not user friendly and information is not easily found. The website is also in constant need of maintenance and updating. TAC, the Website Taskforce, and the ACCJC visiting team all recommended hiring a full-time webmaster. Currently, there is no one person identified with the responsibility of maintaining the web site. Therefore, the Communication Plan Taskforce recommends that:

• The college hires a full-time FCC webmaster that will guide us in the approach and construction of our website. The webmaster will provide ongoing maintance for the site.

• The website is clear and user and mobile device friendly. • The website is at all times current for new and existing students and the general

public. • The college must decide what information must be on the FCC website. • An FCC intranet site must be developed to meet the needs of the campus employees.

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Appendix A

CAMPUS MEETINGS

The main function of a Committee member is to take part in committee meetings. All major decisions are made at the ordinary meetings. To be an effective member, you need to attend on a regular basis. The structures and styles of meetings differ from committee to committee. They may be formal or informal, open or closed, short or long. Whatever their structure, the best meetings are those that flow logically, keep all members engaged and energized, elicit a range of useful ideas and information, and leave members feeling they have made a valuable and valued contribution. Purpose of Meetings

The primary reason for holding meetings is to help the College to make decisions. However, meetings also serve a range of other important functions, providing a forum where: • Members are regularly brought together to focus on their roles and responsibilities,

identify problems, and plan for the future.

• Ideas are shared and discussed and then discarded, improved, or implemented. • Tasks are allocated and reported on.

• Regular updates about relevant issues are provided.

• Members can get to know each other professionally and personally.

Committee members will be involved in a range of meetings during their term. This section primarily discusses ordinary meetings, but other meetings may include: • Committee meetings (held regularly or as the need arises to consider particular issues,

depending on the focus of the committee). • Annual general meetings (used to recap the year's progress, chart a direction for the

future, and elect new members or office bearers). • Emergency meetings (held between general meetings when urgent decisions need to be

made). • Retreats (held away from the committee room, often for a full day or weekend, and

designed to allow committee members to take part in deeper discussions about directions and future plans).

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Meeting Structure As mentioned above, meetings can vary significantly from committee to committee. Some are quite formal, adhering to strictly defined rules and ensuring all members are addressed by their correct titles ("President Smith," "Madam Chair," and so on). Others are far less formal. Usually it will depend on the make-up and function of the committee, how it was set up, and how it has evolved. • Meetings can be held in a campus meeting room, reserved in advance.

• Decisions may be made through a range of means, by formal voting or a more informal show of hands or verbal agreement.

• Some meetings are held behind closed doors and are subject to strict rules of confidentiality; others are fully open to the public. Even open meetings may sometimes move into confidential mode, asking observers to leave while certain sensitive issues are discussed.

Meeting Vocabulary Not all first-time committee members will be familiar with all the terms that are used during committee meetings. The FCC Strategic Planning Council Blackboard site contains a glossary of terms used during campus meetings. The Agenda The Agenda is the list of things that will be discussed during the meeting. It is usually sent to committee members well in advance of the meeting to ensure everyone has a chance to read and digest it before the meeting starts. Some more sophisticated agendas go further than a simple list. They may provide supporting information (explanations, related documents, etc.), as well as details about who will address each item, recommendations for action, and how much time each item is expected to take up. The Minutes The Minutes are the official record of the actions and decisions of the committee. They are taken every meeting and approved the next time the committee meets. Generally, meeting minutes will include: • The date and time of the meeting (including start and finishing times).

• Attendees (including absences ).

• A summary of the main points made during the discussion of each item.

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• The result of each item discussed (decisions made or deferred, sometimes also including the number of votes for and against).

The minutes should not be treated lightly. The minutes show who voted for what and to what action the committee has committed. Thus, they may be referred to as the official record, days, weeks, and even years after a decision has been made. Motions and Resolutions A "motion" is a proposal for action. "Moving" a motion merely means putting the proposal forward to be voted on. Sometimes motions are amended or reworded before being put to the vote. If the motion is approved by the committee, it is referred to as a "resolution" (i.e., the committee's decision), which can be legally binding. Between Meetings Committee members should not think that their role begins when the committee meeting starts and ends when it closes. Before meetings, members should make a careful reading of the agenda and ensure they clarify any points that are unclear. After meetings, members should review the minutes as soon as they are circulated (while they are fresh in their minds) and make note of any amendments they think are needed. Members should also carry out any tasks they have been assigned and keep track of their progress for reporting purposes at the next meeting. Facilitating and Encouraging Participation

Effective participatory governance relies on the contribution of all constituency groups. Many people can recall a meeting that was disorganized or that did not clearly promote dialogue and decision making among the members. In the effort to curb these types of meeting practices, the Communication Taskforce is setting forth some guidelines to aid in facilitating discussion and encouraging participation during meetings. An agenda with clearly identified objectives is the best tool to foster participation because group members can prepare for their part in the meeting and readily discern the topics of discussion. When the leader is setting the agenda, he/she should understand that the first meeting sets the tone of future meetings and any norms that are established at this meeting tend to last. These first two recommendations are items the leader can plan for in advance, but the final recommendation is intended for participants. Committee members have rights and responsibilities. They have the right to be treated with respect and also the responsibility to share their opinion with the rest of the group. Group member responsibilities underscore the main function of participatory governance – that is to allow various constituencies to take part in the college’s decision making process.

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Agendas and Minutes

Meeting planning varies widely due to the purpose, goals and meeting protocols that may need to be followed. The agenda may contain specific steps which are consistent with parliamentary procedure or, in the case of the Brown Act, the protocols required.

An agenda is commonly written by the person calling the meeting. When distributed in advance of the meeting, it contributes to the meeting’s success by: allowing members to prepare in advance, providing focus for the meeting, supporting the members to become immediately engaged, maintaining direction, promoting effective time management, and establishing and maintaining record of the meeting session.

Key steps in building an agenda include: o Request agenda items from members in advance o Include the title, date, time and location of the meeting o Included time for roll call or sign in o Include time for review of previous meeting minutes or notes as applicable o Include a description of the meeting objectives when applicable o List agenda items with presenter and time allotment when appropriate o Specify action items, new business, and/or old business as needed o Provide time/space for additional items o Provide details on next meeting time, date, location

The task of recording the meeting should be established and assigned at the beginning of the meeting. Minutes serve the purpose of recording basic information such as the actions assigned and decisions made.

• Meeting Minutes can include: o Date and time of the meeting. o The purpose of the meeting. o Members present. o Topics discussed taken from agenda. o Decisions made. o Assigned Action items.

• First Meeting Activities

o Elect a chair if needed. o Review the committee’s operating agreement for committee charge and

responsibilities.

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ROBERT’S RULES OF ORDER BASIC MOTIONS / MEETING ETIQUETTE

Basic Meeting Etiquette:

• Obtain the floor (the right to speak) by being the first to raise your hand when the person speaking has finished. Must be recognized by the Chair before speaking!

• Debate cannot begin until the Chair has stated the motion or resolution. If there is no

debate, the Chair then calls the question. (Asking for a vote)

• Before the motion is stated by the Chair (the question) members may suggest modification of the motion; the mover can modify as he pleases, or even withdraw the motion without consent of the seconder; if mover modifies, the seconder can withdraw the second.

• The "immediately pending question" is the last question stated by the Chair!

Motion/Resolution - Amendment - Motion to Postpone.

• The member moving the "immediately pending question" is entitled to preference to the floor.

• No member can speak twice to the same issue until everyone else wishing to speak has

spoken to it once.

• All remarks must be directed to the Chair. Remarks must be courteous in language and deportment - avoid all personalities, never allude to others by name or to motives.

• The agenda and all committee reports are merely recommendations! When presented to

the assembly and the question is stated, debate begins and changes occur. Basic Motions: 1. Point of Privilege: Pertains to noise, personal comfort, etc. – may interrupt only if necessary! 2. Parliamentary Inquiry: Inquire as to the correct motion - to accomplish a desired result, or raise a point of order. 3. Point of Information: Generally applies to a question to the contents of the motion not a statement or rhetorical statement about the motion.

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4. Orders of the Day (Agenda): A call to adhere to the agenda (a deviation from the agenda requires Suspending the Rules). 5. Point of Order: Infraction of the rules, or improper decorum in speaking. A point of order must be raised immediately after the error is made. 6. Main Motion: Brings new business (the next item on the agenda) before the assembly. 7. Divide the Question: Divides a motion into two or more separate motions (must be able to stand on their own). 8. Consider by Paragraph: Adoption of paper is held until all paragraphs/parts are debated and amended and entire paper is satisfactory; after all paragraphs/parts are considered, the entire paper is then open to amendment, and paragraphs/parts may be further amended. 9. Amend: Inserting or striking out words or paragraphs, or substituting whole paragraphs or resolutions. 10. Withdraw/Modify Motion: Applies only after question is stated; mover can accept an amendment without obtaining the floor. 11. Commit /Refer/Recommit to Committee: State the committee to receive the question or resolution; if no committee exists, include size of committee desired and method of selecting the members (election or appointment). 12. Extend Debate: Applies only to the immediately pending question; extends until a certain time or for a certain period of time. 13. Limit Debate: Closing debate at a certain time, or limiting to a certain period of time. 14. Postpone to a Certain Time: State the time the motion or agenda item will be resumed. 15. Object to Consideration: Objection must be stated before discussion or another motion is stated. 16. Lay on the Table: Temporarily suspends further consideration/action on pending question; may be made after motion to close debate has carried or is pending. 17. Take from the Table: Resumes consideration of item previously "laid on the table" - state the motion to take from the table. 18. Reconsider: Can be made only by one on the prevailing side who has changed position or view. 19. Previous Question: Closes debate if successful - may be moved to "Close Debate" if preferred.

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20. Appeal Decision of the Chair: Appeal for the assembly to decide – must be made before other business is resumed; NOT debatable if relates to decorum, violation of rules or order of business. 21. Suspend the Rules: Allows a violation of the assembly's own rules (except Constitution); the object of the suspension must be specified.

A Typical Meeting

Meetings vary greatly from committee to committee. However, the following is a rough guide as to how meetings may proceed. See Appendix B for further details • The Chair (or designated record keeper) provides the agenda and previous minutes to

Committee members 72 hours before the meeting.

• Meetings begin when a quorum is achieved. • Attendances and absences are noted. • The minutes of the last meeting are amended, if needed, before being accepted. • The agenda will be review and amended, if needed, before being accepted. • Some committees may have announcements and/or open forums. • Some Committees will have a "consent agenda". • Some Committees will then have reports at this point in the meeting. • Old business is discussed and may be voted upon. • New business is discussed and may be voted upon. • The meeting is formally closed.

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Appendix B

PUBLICATIONS

FCC publishes a wide variety of pamphlets, brochures, schedules, and catalogs. These are an important means of communicating information to the campus community and to the community at large. The following is a generalized list of publications the FCC publishes both in hard copy and online. Academic Brochures for College Divisions, Departments, and Specialized Programs

Army ROTC Athletics

Athletic Department Calendar CalWORKS

CARE Career in Criminology Career & Technical Education

Child Development Center City at Large (Weekly Publication) College Annual Report College Catalog Dental Hygienist

DSP&S Brochure I DSP&S Brochure II

DSP&S Changing Lives, Creating Opportunities DSP&S High-Tech Center Early Alert Program Earn Business Degree in 25 Months EOPS Brochure Everything Designed for You FCC Strategic Plan Health Information Technology Honors IDILE Library Technician Line Duty Forms Here/Region Training Facilities Medical Assistant Clinician Pathway to a Career in Education Performing Arts Calendar Philosophy Psychological Services Public Safety and You Puente Radiology Technician Registered Nurse Respiratory Care

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Schedule of Courses Speech 20- Community Involvement STEM Student Support Services Program SYMBA USEAA Weekend College 24 Mo Lib Arts Degree