1

Creating a shared vision for Lincolnshire

2

Organisations and people move in the direction of…

The questions they ask

The stories they tell

Their most powerful images of the future.

3

Taking a different approach…

Marvin Weisbord

‘Asking what’s possible here and who cares?’

4

‘Shifting the conversation by changing who is in it’. Margaret Wheatley

A different kind of conversation

5

Creating a different result

‘ …working with people’s experience, energy and passion to create exceptional change’ David Cooperrider

6

Today we will:

Tell you the story of our work in Lincolnshire and its impact so far

Show you a short DVD

Discover what we, in this room, know about involving service users and carers in shaping services (or the public) with tremendous results

7

Background Lincolnshire - 2007

1 star authority

Reactive leadership

Inefficient systems and processes

Lack of direction

8

A vision for Lincolnshire that…

Adds to the wellbeing and independence of people needing support

Has the needs and wishes of service users at its heart

Is created by service users and carers

9

Our journey so far: Asking service users and carers about

what they value now and what they wish for their lives in Lincolnshire

Creating shared visions for the future

Bringing these to an all-agency meeting

Wide consultation process

10

DVD:

11

Show DVD

12

13

Shift in Culture

Shift in Culture

Performance Framework

Performance Framework

Recruitment Panels

Recruitment Panels

New Publications

New Publications

Access To

Buildings

Access To

Buildings Organisational Structure

Organisational Structure

Skills for CareIn

Lincolnshire

Skills for CareIn

Lincolnshire

First Contact Information

Cards

First Contact Information

Cards

Local Area Agreements

Local Area Agreements

Service/Team Plans

Service/Team Plans

EngagementStrategy

EngagementStrategy

Vision for Lincolnshire

Vision for Lincolnshire

1st Conversation

2007

1st Conversation

2007

14

The Future 2008-2011

Clear vision

Strong leadership

Culture change

Improved performance

15

Asking you… Find a partner for a short conversation –

someone you’d like to know better

Listener: invites, listens, encourages, looks for the positives, note the highlights

Speaker: chance to tell your story un-interrupted

10 minutes each and swap

16

Question Tell me about a time…when you successfully involved the public, service users and/or carers in your work, with outstanding results.

What happened? What did you do? What did they do? What made it so memorable?

What was the single most important thing in making this such a success?

17

Starting the change with our very first questions

18

Asking what works well?

19

And… what do we want more of?

20

And…how shall we make this happen?

21

Getting more of what we focus on

22

Reflecting on our session

What was your highlight? What have you learned?

What will you take away with you today?

23

Useful References

What is Appreciative Inquiry? by Joe Hall & Sue Hammond, www.thinbook.com

Appreciative Inquiry: Change at the Speed of Imagination, by Jane Magruder Watkins and Bernard J. Mohr.

The Power of Appreciative Inquiry. A practical guide to positive change. Diana Whitney and Amanda Trosten Bloom 2003

Other Resources: AI Commons website at

http://appreciativeinquiry.cwru.edu/ European and UK Appreciative Inquiry Networks at

www.networkplace.eu Julie Barnes and Lesley Moore of Moore Insight at

www.julie-barnes.co.uk