1 andy dogali 2 pro hac vicedogali law group, p.a. andy dogali pro hac vice [email protected]...

MemorandumofLawinSupportofPlaintiffs’MotionforLeavetoFileAmendmenttoComplaintA.L.,byandthroughD.L,etal.v.WaltDisneyParks&ResortsUS,Inc.CaseNo.14‐CV‐3327

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

[email protected],P.A.101E.KennedyBlvd.,Suite1100Tampa,Florida33602Tel: (813)289‐0700Fax: (813)289‐9435EUGENEFELDMANCaliforniaBarNo.118497gfeldmanlaw@att.netEugeneFeldman,AttorneyatLaw,APC555PierAvenue,Suite4HermosaBeach,CA90254Tel:(310)372‐4636Fax:(310)372‐4639AttorneysforPlaintiffs

UNITEDSTATESDISTRICTCOURTFORTHECENTRALDISTRICTOFCALIFORNIA

A.L.,andthroughD.L.,etal.,

Plaintiffs,

v.

WALTDISNEYPARKSANDRESORTSU.S.,INC.,

Defendant. /

CaseNo.:14‐cv‐3327

MEMORANDUMOFLAWINSUPPORTOFPLAINTIFFS’MOTIONFORLEAVETOFILEAMENDMENTTOCOMPLAINT

Hon.ManuelL.Real

Plaintiffs A.L., and others, through undersigned counsel and

pursuant to Rule 15 of the Federal Rules of Civil Procedure, the Local

RulesofthisCourt,andapplicablelaw,movetoamendtheircomplaintto

Case 2:14-cv-03327-R-RZ Document 52 Filed 08/27/14 of 9 Page ID #:611


1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

include additional new, similarly‐situated plaintiffs. In support of the

motionPlaintiffsprovidethefollowingmemorandum.

I. BACKGROUND

Plaintiffsbringanextensive complaintwhichgenerallyasserts that

in October of 2013 Defendant Walt Disney Parks and Resorts US, Inc.

(“Disney”) implemented a new accessibility system, ostensibly for the

purposeofaccommodatingdisabledpersonsinitsthemeparks.(Doc.1‐1‐

4). Plaintiffs allege that while the system, known as Disney's Disability

Access Service ("DAS"), might adequately accommodate persons with

certaindisabilities,itdoesentirelytheoppositeforpersonswithcognitive

impairments, such as persons with autism and similar disorders. For

persons with cognitive impairments, the DAS has not only made the

DisneyParksexperiencelessthanequal,ithasmadeitdownrightawful.

The existing Complaint includes 26 Plaintiffs, encompassing 14

families.Specifically,thePlaintiffsinclude16disabledindividualsthrough

theirguardians,and10oftheguardiansalsoseekreliefintheirindividual

capacities. Nine of the Guardian Plaintiffs are mothers of the Disabled

Plaintiffs; one is a grandmother. One of the Guardian Plaintiffs comes to

thisCourthavingalreadybeenappointedbyanothercourtastheplenary

legalguardianforherdisabledchild.Fortheothers,thisCourthasgranted

theirmotionstoactasguardianadlitem(Doc.17‐19,21‐29,30‐32).

After the initial Complaintwas filed, undersigned counsel received

an outpouring of phone calls and emails from victims and their families,

similarly situated to the 26 existing Plaintiffs. These communications

camefrompersonswhowerevictimsofthesamediscriminationofwhich

Plaintiffs complain; outrageous refusals to accommodate the needs of

certain disabled persons as a result of Disney’s DAS, at both the Walt



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

DisneyWorld Resort in Florida and the Disneyland Resort in California.

Most of the victims wanted to offer cheers of support and witness

assistance; somewere in search of counsel. Ultimately, the undersigned

counsel agreed to represent many of them. The existing Plaintiffs now

moveforleavetoaddmanyofthesimilarly‐situatedvictimsasPlaintiffsin

thepresentcase.Theproposedamendmentwouldadd69plaintiffstothe

action, encompassing 30 families. The new plaintiffs would include 36

disabledplaintiffsand33familymembers.

A copy of the proposed Amendment to Complaint is attached as

Exhibit1tothisMotion.

II. ARGUMENT

1. SummaryofArgument

In relevant part, Rule 15(a)(2) of the Federal Rules of Civil

Procedure, provides, “a party may amend its pleading only with the

opposing party’s written consent or the court’s leave.The court should

freely give leave when justice so requires.” Fed. R. Civ. Pro. 15(a)(2)

(emphasis added). This policy is “to be appliedwith extreme liberality.”

Owensv.KaiserFound.HealthPlan,Inc.,244F.3d708,712(9thCir.2001)

(quotingMorongo Band ofMission Indians v. Rose, 893 F.2d 1074, 1079

(9th Cir. 1990)). In determining whether a motion to leave to amend

should be granted, Courts consider the following factors, as espousedby

theUnitedStatesSupremeCourt inFomanv.Davis,371U.S.178 (1962):

(1)undueprejudicetotheopposingparty;(2)unduedelay;(3)badfaith

ordilatorymotive;(4)futilityofamendment;and(5)whetherthemovant

haspreviouslyamendedapleading.Id.at183;SeeEminenceCapital,LLCv.

Aspeon, Inc., 316 F.3d 1048, 1051 (9th Cir. 2003); see also Daniels v.

CommunityLending,Inc.,2014WL1923229,at*2(S.D.Cal.May14,2014)

(“In determining whether to allow an amendment, a court considers



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

whether there is ‘undue delay,’ ‘bad faith,’ ‘undue prejudice to the

opposingparty,’or‘futilityofamendment.’”)Furthermore:

[n]ot all of the factors merit equal weight.As thiscircuitandothershaveheld, it is theconsiderationof prejudice to the opposing party that carries thegreatest weight…Absent prejudice, or a strongshowingofanyof the remainingFoman factors,there exists a presumption under Rule 15(a) infavorofgrantingleavetoamend.

EminenceCapital,316F.3dat1052(emphasisadded).

When weighed in the present case, the Foman factors support

grantingleavetoaddthenewplaintiffstothisactionbecause:theactionis

in the infantile stages of litigation; Disney faces no undue prejudice;

Plaintiffshavenotdelayedinbringingtheproposedamendment;Plaintiffs

havenot actedwithbad faithordilatorymotive; and, Plaintiffs havenot

previouslyamendedanypleadingsinthisaction.SeeMasonv.Pepsico,Inc.,

2011WL166258(C.D.Cal.2011).2. DisneyWillNotbePrejudiced

AccordingtotheNinthCircuit,“whiledistrictcourtsshouldconsider

allof the factorsdelineatedabove,onefactorcarriesthegreatestweight:

the consideration of prejudice to the opposing party.” Kohler v. Presidio

Intern., Inc. 2011WL 686060, at *1 (C.D. Cal. 2011); SeeDCDPrograms,

Ltd. v. Leighton, 833 F.2d 183,185 (9th Cir. 1987). Prejudice is the

“touchstoneof the inquiryunderrule15(a).”LoneStarLadies Inv.Clubv.

Schlotzsky’sInc.,238F.3d363,368(5thCir.2001);Howeyv.UnitedStates,

481F.2d1187,1190(9thCir.1973)(statingthat“thecrucialfactoristhe

resultingprejudicetotheopposingparty”).Absentprejudice,thereexists

a presumption under Rule 15(a) in favor of granting leave to amend.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Kohler,2011WL686060,at*1(alsostating“thispresumptionexistsinthe

absenceofastrongshowingofanyoftheremainingFormanfactors.”)

Moreover, as theNinth Circuit has stated, “[b]ald assertions of prejudice

cannot overcome the strong policy reflected inRule 15(a) to ‘facilitate a

proper disposition on the merits.’”Hurn v. Ret. Fund Trust of Plumbing,

Heating & Piping Indus. of S. California, 648 F.2d 1252, 1254 (9th Cir.

1981)(internalcitationsomitted).

Disneywouldfacenoundueprejudicewereleavetoamendgranted

because this action remains in the infantile stages of litigation. Beyond

initialRule26disclosures,therehasbeennodiscovery. Therehavebeen

nosubstantivemotions.Infact,theJointReportofEarlyMeetingandRule

26(f) Discovery Plan (“Plan”) was filed a mere three days ago, two of

which were a weekend. (Doc. 48) In this Plan, amendment of the

pleadings,includingaspecificreferencetothismotion,isaddressed.(Doc.

48).Plaintiffsexplicitlydescribetheamendmentandpointout inSection

III that the amendment only seeks to add parties without materially

altering the general factual allegations. The proposed amendment does

notintroducenewtheoriesofrelief.Thoseallegationsremainunchanged.

Additionally,theproposedamendmentwouldnotaffectthisCourt’s

jurisdiction;saidjurisdictionwouldstillrelyonaquestionoffederallaw.

28U.S.C.§12131,et.seq.Supplementaljurisdictionoverthenewplaintiffs’

state lawcausesofactionwouldremainproper in thisCourtpursuant to

28U.S.C.§1367.

In addition, no prejudice to Disney exists because Disney faces a

lawsuitormultiplelawsuitsbythenewplaintiffsinanyevent,whetherin

this lawsuit or a separate one(s). The assumption in inescapable that

Disneywouldinfactpreferthatitswitnessesgivesingulardepositionsin

lieuofscattered,multipleones.Infact,Disneywouldlikelybenefitbythe



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

creation of one lawsuit rather than two, for the same reason that the

Plaintiffswill: thecombinedactionwill save resources inacasewhich is

destined tobequiteexpensive forall concerned.See,Falconv.Scottsdale

Ins. Co., 2006 WL 2434227 (E.D. Wash. 2006) (joinder was warranted

because,interalia,theamendmentwouldconservejudicialresourcesand

reducetheriskofinconsistentresults).

3. NoDelayExists

Plaintiffs did not delay in bringing this proposed amendment

because Plaintiffs were not aware of the existence of the new plaintiffs

untilafterthecomplaintwasfiled.See,e.g.E.E.O.C.v.BoeingCo.,843F.2d

1213, 1222 (9th Cir. 1988) (relevant to evaluating the delay issue is

whether the moving party knew or should have known the facts and

theories raised by the amendment in the original pleading). Moreover,

undersigned counsel needed time to: factually investigate each of the

potential claims; confer with each client about retention of counsel;

evaluate the viability of each person’s claim, and of the viability of the

particular actions theymight bring; provide recommendations regarding

these evaluations to the clients; draft the proposed counts for relief on

behalf of each client; confer with each client about the specific draft

allegations; identify the appropriate guardian ad litem for each disabled

plaintiff; prepare the guardian ad litem petitions for filing immediately

uponfilingofsuit;and,filetheinstantmotion.SeeFed.R.Civ.Pro.,R.11,

infra.

Evenifsomefractionaldelayisallegedtohaveoccurred,delayalone

is insufficientto justifythedenialofamotionrequesting leavetoamend.

DCDPrograms,Ltd.v.Leighton,833F.2d183,187(9thCir.1987).



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

4. NoBadFaithorDilatoryMotiveExists

As stated above, Plaintiffs were unaware of the identities of

additionalvictimsofDisney’sdiscriminationuntilaftertheComplaintwas

filed.Immediatelyuponfilingofthecomplaint,therewasanoutpouringof

similarly‐situated complainants,many of whomwere interested in filing

suit against Disney. After, undersigned counsel began a diligent

investigationintotheallegationsofthesenewplaintiffs,whichevenatthe

outsetwereanalogoustotheclaimsoftheexistingplaintiffs. Surelyfour

months is a reasonable amount of time to investigate hundreds of

complaintsofdiscriminationtoultimatelydetermine69oftheoutcriesto

beappropriate towarrantaddition to thecomplaint.1 It follows logically

thatPlaintiffshadnowayofknowingoftheexistenceofthenewplaintiffs

until after the complaint was filed. Following this same logic, Plaintiffs

seek leave to add thesenewplaintiffsafter the complainthasbeen filed,

and after a diligent investigation of the new plaintiffs’ claims has been

conducted. Itwould defy logicwere Plaintiffs to have been aware of the

newplaintiffsatthetimeoffilingthecomplaint,andnot,byvirtueoftheir

then existing knowledge, included the new plaintiffs in the complaint.

Becausethisamendmentflowslogicallyandnaturallyfromthecomplaint,

there exists no evidence that Plaintiffs acted with bad faith or dilatory

motive.

5. TheAmendmentisNotFutile

Futility is simply not in issue. If the original Plaintiffs have viable

claims,itisverylikelytheadditionalclaimswillaswell.Forman,371U.S.

at182(“Iftheunderlyingfactsorcircumstancesrelieduponbyaplaintiff

maybeapropersubjectofrelief,heought tobeaffordedanopportunity 1About280familieswhichincludeadisabledvictimcontactedtheundersigned.Ifamended,44ofthesefamilieswillbePlaintiffs.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

totesthisclaimonthemerits.”).Accordingly,Plaintiffsshouldbeafforded

an opportunity to test their claims on themerits by addition of the new

plaintiffs.

6. NoPriorAmendments

Plaintiffs have not previously amended a pleading, or sought leave

fromthisCourttoamendapleading.

7. StatementofLocalRule7‐3Compliance

Plaintiffs note the following in accordancewith Local Rule 7‐3. At

theearlymeetingofcounselwhichoccurred inpersononAugust8,2014,

theundersignedadvisedDisneyoftheintentiontofilesuitonbehalfofthe

additional plaintiffs. Disney expressed no position at that time. On

Tuesday, August 19, 2014, the undersigned advised Disney that the new

suit for the additionalplaintiffswould take the formof an amendment to

the instant action. On Thursday, August 21, Disney advised that such

motion would be opposed. Such opposition was reaffirmed on Friday,

August22,whentheparties’ JointReportofEarlyMeetingofCounselwas

finalizedandfiled(Doc.48).

III. CONCLUSION

LeavetofiletheproposedAmendmenttotheComplaintisproperin

thatDisney facesnoundueprejudice, Plaintiffsdidnotdelay in bringing

this proposed amendment, there exists no bad faith or dilatory motive,

and Plaintiffs have not previously amended any pleadings in this action.

Accordingly, Plaintiffs respectfully request this Court grant leave to file

theirAmendmenttotheComplaint.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

CERTIFICATE OF SERVICE

The undersigned does hereby certify that a true copy of the foregoing Proof of Service has been electronically filed with the Clerk of the Court pursuant to Local Rule 5-4.1and General Order No. 10-07 regarding Electronic Case Filing in the U.S. District Court, Central District of California by using the CM/ECF system which will send a copy of the documents to counsel of record pursuant to Local Rule 5-3.2.1 to:

RhondaTrotter,Esq.KayeScholerLLP

1999AvenueoftheStars,Suite1700LosAngeles,[email protected]

this 27th day of August, 2014.

/s/AndyDogali [email protected],P.A.101E.KennedyBlvd.,Suite1100Tampa,Florida33602Tel: (813)289‐0700Fax: (813)289‐9435AndEUGENEFELDMANCaliforniaBarNo.118497gfeldmanlaw@att.netEugeneFeldman,AttorneyatLaw,APC555PierAvenue,Suite4HermosaBeach,CA90254Tel:(310)372‐4636Fax:(310)372‐4639AttorneysforPlaintiffs


AMENDMENTTOCOMPLAINTA.L.,byandthroughD.L,etal.v.WaltDisneyParks&ResortsUS,Inc.,CaseNo.14‐cv‐3327

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

[email protected],P.A.101E.KennedyBlvd.,Suite1100Tampa,Florida33602Tel: (813)289‐0700Fax: (813)289‐9435

EUGENEFELDMANCaliforniaBarNo.118497gfeldmanlaw@att.netEugeneFeldman,AttorneyatLaw,APC555PierAvenue,Suite4HermosaBeach,CA90254Tel:(310)372‐4636Fax:(310)372‐4639AttorneysforPlaintiffs

UNITEDSTATESDISTRICTCOURTFORTHECENTRALDISTRICTOFCALIFORNIA

A.L.,byandthroughD.L.,etal.,

Plaintiffs,

v.

WALTDISNEYPARKSANDRESORTSU.S.,INC.,

Defendant./

))))))))))

CaseNo.:14‐cv‐3327

AMENDMENTTOCOMPLAINT

Hon.ManuelL.Real

The Complaint filed in this matter on April 30, 2014 (Doc. 1‐1) is

amendedtoaddthefollowingprovisions.

EXHIBIT 1

Case 2:14-cv-03327-R-RZ Document 52-1 Filed 08/27/14 Page 1 of 334 Page ID #:620


1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT58

ViolationoftheAmericanswithDisabilitiesAct

42U.S.C.§§12131,etseq.

J.T.G.v.Disney

649. Plaintiff J.T.G. incorporatesandre‐allegesparagraphs1 through66,

and68above.

650. J.T.G.hasautism.

651. Autism substantially limits a person’s ability to care for himself or

herself,performmanualtasks,speak,learn,read,concentrate,think,

communicate, perceive the concept of time, pair sights and sounds

thathappensimultaneously,andwork.

652. Autistic persons typically lack “Theory of Mind,” the characteristic

whichenablesaperson toattribute thoughts,beliefs, andemotions

to one’s self and to others. Autistic persons are thus unable to

interpret social cues, such as waiting for their turn, to take into

account other persons’ expectations of them, and to distinguish

betweenappropriateandobjectionablesocialbehaviors.

653. Except for the highest‐functioning autistic persons, persons with

autism also lack “Executive Functioning,” which is generally the

ability toprocess information, so they areunable to appreciate the

significance of details within a larger construct, or to grasp the

concept of sequencing individual parts within a whole.

Consequently, expecting an autistic person to comprehend the

conceptofwaiting–anykindofwaiting–isanexerciseinfutility.

654. Perhaps ironically, Disney’s “Magic” often plays a role in the

development of young persons with autism. Parents, special

educationteachers,speechpathologistsandotherprofessionalswho

interactwithautisticchildrenonaregularbasis,oftenuseDisney’s



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

adorableandhighly‐recognizablecharacters,cartoons,stories, toys,

andmoviestoassistinopeningautisticchildrentotheworldaround

them. Disneybecomesadrivingforceinthelivesofthesechildren,

and can become the only part of their lives that generates visible

signsoffunandexuberance.

655. J.T.G. is six years of age, and is generally in the care of hismother,

B.D.G., who brings this action as J.T.G.’s next friend, parent and

naturalguardian.

656. J.T.G.andB.D.G.areresidentsofClarkCounty,Nevada.

657. J.T.G. andB.D.G. planned J.T.G’s first trip toDisneyland. B.D.G.was

hopefulthatJ.T.G.wouldfindinhisDisneylandexperienceanextent

ofjoythatherarelyshowedinanyothersetting.

658. J.T.G. is incapable of standing in lines without his cognitive

impairments causing him to experience stimming and meltdowns

whenrequired towait ina line foranysignificantperiod. Triggers

and anxiety will cause J.T.G. to exhibit stimming and maladaptive

behaviors including screaming, head banging, high blood pressure

nosebleeds,climbingrails,andthrowinghimselftotheground.

659. Before J.T.G. went to the Disneyland on February 26, 2014, B.D.G.

consultedJ.T.G.’sspecialeducationteacherwhosuggestedtheyplan

out the sequence of rides in advance because J.T.G. is so rigid and

into routine and he will get stressed if they proceed through the

DisneyParkwithoutaplanoriftheydeviatefromtheplan.

660. So J.T.G. and B.D.G. talked about the plan formaneuvering through

theDisneylandwellinadvanceinadvanceofthetrip.

661. N.T.G.alsophonedDisneyinadvanceofthetripwithconcernsabout

accommodationsforhersonintheDisneyParks.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

662. ADisneyrepresentativetoldN.T.G.thattheDASwas“independently

based”andshewasadvisedtobringJ.T.G.’sindividualizededucation

plan and letter, supporting his needs, from his doctor to Guest

RelationswhensheenteredDisneyland.

663. N.T.G. communicated to Disney that J.T.G. could not endure

significantwaitsinlines. Inresponse,shewastoldJ.T.G.wouldnot

havetowaitinline.

664. Disney represented that in addition to the DAS, additional

FastPassesmaybeavailable to J.T.G.atGuestRelations. N.T.G.was

nottoldthatwiththeDAS,N.T.G.wouldhavetocheckinattheride

andbegivenanappointmenttimeforlaterreturn.

665. Based on Disney’s misrepresentation and failed disclosure, B.D.G.

purchased tickets for Disneyland and visited the park on February

26,2014.

666. B.D.G.andJ.T.G.hadanawfulexperience.Theirplancouldnotwork

with the new DAS. The prohibition against making multiple ride

appointmenttimesforcedB.D.G.andJ.T.G.togoondifferentridesin

an unpredictable sequence, because they were required to

continuouslyreturntoGuestRelations.Eachtimetheydidso,J.T.G.

sawanother ridealong theway,but itwas justonemore ride they

couldnotridewithoutanappointment,andforwhichtheycouldnot

makeanappointmentwhilepossessinganotherappointment.

667. The entire experience led tomultiplemeltdowns for J.T.G. During

J.T.G.’s meltdowns his blood pressure rose so high he suffered

nosebleeds.

668. Feelingdefeated, J.T.G.’s fatherbrokedown in tears fromthestress

on his family and the waste of monetary, emotional, and time

resourcesDisneyplacedonhisfamilybynotbetteraccommodating



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

his son. Only then, did Guest Relations respond by providing the

family with three passes which were said to be an additional

accommodation.

669. Still having trouble during the day, an attendant at the Gadget

Coaster ride noticed that J.T.G. had a problem and she gave one

memberofhispartyagold‐coloredpasswith thewords“one‐time‐

pass”on it. Shetoldhimthattheyshouldshowthatpass,andthey

would not have to use theDAS pass. This cardwas collected by a

ride attendant and was thus a one‐time‐only accommodation that

didnotlastthelengthofthevisit.

670. DuringoneofJ.T.G.’smeltdowns,B.D.G.tookJ.T.G.bymonorailback

totheresorthotelforabreakandtocalmdownafteranosebleed.

671. Upon returning to Disneyland, J.T.G. continued to struggle with

meltdownsduetothepooraccommodationsforJ.T.G.’sdisability.

672. Moreover, theDAS card is only valid for approximately twoweeks,

despitethefactthatJ.T.G.’sdiagnosiswillnotchange.

673. The expiration of the DAS card after approximately two weeks

assures that each visit to the Parks will begin with stressors, not

pleasures.

674. The new DAS procedure triggered J.T.G.’s meltdowns on February

26,2014.

675. Since Disney’s implementation of the new DAS, Defendant has

preventedJ.T.G.fromexperiencingthefullenjoyment,equaltothose

withoutadisability,oftheDisneyParks.

676. TheaccommodationsDisneyclaimstoprovidethroughtheDASdid

notallowJ.T.G.toutilizehisticketinsuchawaythatitprovidedthe

equalenjoymentoftheDisneyParksasthatofanondisabledperson.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

677. Notwithstanding Disney’s highly sophisticated knowledge of the

needs of personswith cognitive impairments, and notwithstanding

Disney’s historic ability to accommodate the special needs of those

sufferingwith cognitivedisabilities suchas J.T.G.,Disneypersonnel

offeredineffective,apathetic,obtuseresponsestoB.D.G.’srecitations

regarding J.T.G.’s needs. Their actions and statements were so

contrary to Disney’s body of knowledge and to Disney’s historic

performance that Disney cannot have accidentally proposed such

absurdities.

678. Disney personnel showed no openness, willingness or desire to

improve the experience for guests like J.T.G. despite the advanced

noticetheyreceivedofJ.T.G.’sneedsforaccommodations.

679. B.D.G.incurredexpensesassociatedwiththefamily’swastedtripsto

theDisneyParks.

680. Disney has refused to conduct an individualized assessment of

J.T.G.’scapacityand for the feasibilityof theDASasa toolorpolicy

foraccommodatinghim.

681. J.T.G.andB.D.G.’s interest inattendingDisneyParks issubstantially

reduced. They would like to return in the future, but they are

deterredbyB.D.G.’sknowledgethattheDASwillonlyleadtofurther

discriminationandmiseryforJ.T.G.

WHEREFORE,PlaintiffJ.T.G.,byandthroughB.D.G.ashisnextfriend,

parentandnaturalguardian,praysthatthisCourtadjudicatethisdispute

andenteranOrder:

Enjoining Defendant to cease the practices which are causing

discrimination against Plaintiff on account of J.T.G.’s disability;

and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

EnjoiningDefendant to reasonablymodify its policies, practices,

and procedures to afford Plaintiff with an opportunity to

experience Disney’s goods, services, facilities, privileges,

advantages,andaccommodations;and

EstablishingCourt‐approvedremedialmeasuresthatDisneymust

implement,topreventDisneyfromfurtherdiscriminatingagainst

PlaintiffwhentheyvisittheDisneyParks;and

Establishing Court‐approved requirements for information

dissemination about Disney’s remedial measures and modified

policies, to prevent Disney from further deterring Plaintiff from

visiting Disney Parks as a result of anticipated discrimination;

and

EstablishingamonitoringprogramtoensureDisney’scompliance

withtheCourt’sOrders;and

Awardingreasonableattorney’sfeesasmaybedeterminedbythe

CourtinfavorofPlaintiffandagainstDisney;and

Awardingreasonablelitigationcostsasmaybedeterminedbythe


SuchotherreliefasthisCourtmayfindjustandequitable.

COUNT59

BreachofContract

B.D.G.v.Disney

682. Plaintiff B.D.G. incorporates and re‐alleges the allegations of

paragraphs1through66,and650‐681above.

683. B.D.G. entered into a contract through which Disney promised to

provide a reasonable and enjoyable amusement park experience,

andonewhichcomplieswithapplicablelaw.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

684. Disney failedorrefused toprovide thepromisedexperience,and is

inbreachofcontract.

685. B.D.G.incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.PlaintiffisdamagedbyDisney’sbreachofcontract.

WHEREFORE,PlaintiffB.D.G.praysthatthisCourtadjudicatethis

disputeandenteranOrder:

FindingthatDisneybreacheditscontractwithB.D.G.;and

Entering judgment for Plaintiff B.D.G. in the amount of her

economicmonetarydamages;and



Awardingprejudgmentinterest;and


COUNT60

ViolationoftheUnruhCivilRightsAct

CaliforniaCivilCode§§51,52

J.T.G.v.Disney

686. J.T.G.incorporatesandre‐allegesparagraphs1through68,and650‐

681above.

687. J.T.G. isandatallmaterial timeshasbeenadisabledpersonwithin

themeaningofCaliforniaGovernmentCode12926(j).

688. Section 51 of the California Civil Code, the Unruh Civil Rights Act,

provides protection from discrimination by all business

establishments in California, including housing and public

accommodations,becauseofage,ancestry,color,disability,national

origin,race,religion,sexandsexualorientation.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

689. Section52oftheCaliforniaCivilCodeprovidesthatwhoeverdenies

aids or incites a denial, ormakes any discrimination or distinction

contrarytoSection51isliableforeachandeveryoffense.

690. PursuanttoCaliforniaCivilCodeSection51(f),aviolationoftheADA

alsoconstitutesaviolationofCaliforniaCivilCodeSection51,etseq.

691. TheParks are “business establishments”within themeaningof the

CaliforniaCodeSection51,etseq.

692. ThroughtheactsandomissionsdescribedinthisComplaint,Disney

has violated California Civil Code Section 51 by denying Plaintiff

J.T.G.’s access toDisney’s programs, services and activities. Disney

has institutedandcontinuestoutilizepolicieswhichdenyorwhich

aid or incite the denial of Plaintiff’s full and equal enjoyment of

Disney’s public accommodations in the same manner as non‐

disabled persons. Disney refuses to modify its policies and

procedurestopermitfairenjoymentofitsfacilitiesbyPlaintiff.Asa

direct and proximate result of the afore‐mentioned acts and

omissions, Plaintiff has suffered, and continues to suffer, hardship,

humiliation and anxiety due to Disney’s failure to provide

reasonableaccommodationsandaccessasarerequiredbyPlaintiff’s

cognitiveimpairments.

693. Due to the continuous nature of Disney’s ongoing discriminatory

conduct, declaratory and injunctive relief are appropriate.

Moreover, as a result of Defendant’s action, Plaintiff is suffering

irreparableharm,andthusexpeditiousreliefisappropriate.

WHEREFORE, Plaintiffs J.T.G. prays that this Court adjudicate this




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


discrimination against Plaintiffs on account of J.T.G.’s disability;

and


and procedures to afford Plaintiffs with an opportunity to





PlaintiffswhentheyvisittheDisneyParks;and



policies, topreventDisney fromfurtherdeterringPlaintiffs from


and



Entering judgment for Plaintiff J.T.G. in the amount of his non‐


Entering judgment in favor of Plaintiffs and against Disney for

exemplaryorpunitivedamages;and


CourtinfavorofPlaintiffsandagainstDisney;and






1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT61


42U.S.C.§§12131,etseq.

M.D.B.v.Disney

694. PlaintiffM.D.B.incorporatesandre‐allegesparagraphs1through66,

68,and651through654above.

695. M.D.B. has been diagnosed with pervasive developmental delay,

whichfallswithintheautismspectrum.M.D.B.has limited language

skills and his symptoms include repetitive physical and verbal

gestures, including echolalia. In the presence of certain stimuli or

triggers he experiences hyper‐anxiety that include loud noises,

hyperactivity,bouncingupanddown,and falling to thegroundand

crying. Since he turned14 years of age,M.D.B. has demonstrated a

heightenedpropensityforseizures.

696. M.D.B. does not have the ability to understand abstract concepts,

such as time; nordoeshehave the ability to control himself in the

presence of certain stimuli; both abilities are essential components

ofaperson’sabilitytoidlywait.

697. M.D.B. is a person with a disability, as that term is defined in 42

U.S.C.§12102(1).

698. M.D.B. is22yearsofageand isgenerally in thecareofhismother,

T.M.B., who brings this action as M.D.B.’s next friend, parent and

naturalguardian.

699. T.M.B.andM.D.B.areresidentsofPalmBeachCounty,Florida.

700. From the timeM.D.B.waseightyearsold,M.D.B. andT.M.B. visited

Walt Disney World dozens of times. During those visits, M.D.B.

exhibited a nature and extent of joy that he rarely showed in any

othersetting.T.M.B.wasalwaysproudandjoyfuloftheopportunity



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

to bring to her beloved child a level of happiness which he rarely

showedelsewhere.

701. In 1998, T.M.B. and M.D.B. moved from New York to Florida and

began visiting the Disney Parks on a consistent basis. At this time,

M.D.B. carried the Guest Assistance Card, and he was admirably

accommodated. It was an opportunity for T.M.B., M.D.B., and their

family to bond, together, as a family. The GAC allowed T.M.B. and

M.D.B. to experience the Disney Parks in a shorter period of time,

thuseliminating completely the likelihoodofhisanxietyattacks. In

fact,undertheGAC,M.D.B.neverexperiencedhighanxiety levelsat

theDisneyParks.

702. In2013,T.M.B.andM.D.B.werevisitingtheparkssofrequently,they

purchasedannualpasses.FollowingtheirtriptoWaltDisneyWorld

inNovember2013,whentheyweresubjectedtotheDAS,theyhave

notrenewedtheirpasses.

703. M.D.B.’scognitiveimpairmentsmanifestthemselvesinacertainway

during his visits to Disney: M.D.B. favors plans and routines,

oftentimesmapping out their Disney adventure one ride at a time

beforearrivingtotheparks.Evenbeforearrivingatthepark,M.D.B.

has a sequence in hismind of the attractions hewants to visit and

the events he must experience. M.D.B. and T.M.B. then move from

areatoarea,basedonM.D.B.’smap,ridingasmanyridesaspossible

in that specific area. As long as the linesweremoving reasonably

well theycouldsticktoM.D.B.’splan,andhewouldbehappy,calm,

andanxiety‐free.

704. IfM.D.B.wererequiredtoidlywaitforentryintoarideorattraction

for an extended period, he would experience heightened anxiety.

Similarly, ifhewereaskedtocomebacktoaridein30‐45minutes,



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

astheDASwouldhavehimdo,unabletounderstandorprocessthe

reason for such deprivation, and his stimming would escalate

towardmeltdown.Morelikelythannot,M.D.B.wouldrunaway.

705. T.M.B. began planning a trip for M.D.B. to the Disney Parks on

November 13, 2013. In doing so, she learned thatDisney’s policies

regardingtheGAChadchanged.SheemailedDisneyGuestRelations,

inquiring further into these changes. Mark Jones replied to her

confirming that theDAS had replaced the GAC in order to “control

abuse thatwas, unfortunately, growing at an alarming rate.” In his

reply email,Mr. Jones reassuredT.M.B. thatDisneywould continue

toworkindividuallytoaccommodateguestswithdisabilities.

706. OnNovember7,2013,T.M.B.contactedDisneyagain, forassurance

that Disney would be making the promised accommodations for

M.D.B. during their November 15, 2013 visit to the Disney Parks.

Wendi Anderson of Walt Disney World Resort’s Guest Experience

Services responded on November 13, 2013, reassuring T.M.B. that

Disneywouldcontinuetoworkindividuallywithdisabledguests.

707. What T.M.B. and M.D.B. received during their visit to the Disney

Parks was anything but individual treatment. Their Disney

experience started with a one‐hour wait at Guest Relations at the

MagicKingdom.Attheendofthatwait,aDisneyemployeeexplained

that the DAS was their pass – only one ride could be chosen at a

time. The employee asked to see M.D.B. before reviewing M.D.B.’s

medicaldocumentation,takinghispictureandissuinghisDAScard.

708. AtPeterPan’sFlight,M.D.B.wasgrantedreasonablypromptaccess,

but therideoperatormade it clear thatwasnot theway thepolicy

worked – that he was merely making a one‐time exception and

T.M.B.wasinstructednottoexpectthisagain.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

709. Afterwaitinganotherextendedperiodforabustoarrive,T.M.B.and

M.D.B.boardedabustoHollywoodStudios.TheirtimeatHollywood

Studios was little better, as most of the time had to be spent

developingM.D.B.’splanforthatparkanditsattractions,whichthey

wereagainunable to experiencebecauseof theprohibitionagainst

obtaining a second ride appointment time until the first one is

completed.

710. Overall, T.M.B. andM.D.B. left Hollywood studios disappointed and

disillusioned by Disney’s new capricious and unaccommodating

policiestowarddisabledguestssuchasM.D.B.

711. Since their November 2013 trip, T.M.B. has only taken M.D.B. to

Hollywood studios, fearful of what awaits them at the Magic

Kingdom. T.M.B. fears the day M.D.B. asks her to take him to the

Magic Kingdom because she knows this trip will, overall, be an

unaccommodatingandun‐magicalexperience.

712. After October 9, 2013, M.D.B. no longer received the type of

accommodationandattentionM.D.B. andT.M.B.had receivedwhen

theyvisitedtheParksinthepast.

713. AsaresultofDisney’srefusaltomodifyitsprocedurestoreasonably

accommodate M.D.B.’s needs, M.D.B. and T.M.B. have been

discouraged and deterred from the full use and enjoyment of the

park'sridesandattractions.T.M.B.wouldvisittheParkswithM.D.B.

more often if Disney had not abandoned its past policy of

accommodating the special needs of persons with cognitive

impairments. Their interest in attending the Parks is substantially

reduced. T.M.B. knows they should avoid attending the parks as

much in the future due to the expectation that the experiencewill

continuetobeanun‐magicalandun‐accommodatingone.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



Disney’s historic ability to accommodate M.D.B.’s special needs,

Disney personnel have refused to conduct an individualized

assessmentofM.D.B.'scapacitytoutilizetheDAS,andhaverefused

to modify the DAS to allow M.D.B. to enjoy the same benefits and

privilegesasnon‐disabledpatrons.

715. Disney personnel have shown no willingness or desire to improve

theexperienceforguestslikeM.D.B.

716. T.M.B.incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.

WHEREFORE, Plaintiff M.D.B., by and through T.M.B. as his next

friend, parent andnatural guardian, prays that thisCourt adjudicate this



discrimination against Plaintiff on account ofM.D.B.’s disability;

and













1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


and








COUNT62

BreachofContract

T.M.B.v.Disney

717. Plaintiff T.M.B. incorporates and re‐alleges the allegations of

paragraphs 1 through 66, 651 through 654, and 695 through 716

above.

718. T.M.B. entered into a contract through which Disney promised to




inbreachofcontract.

720. T.M.B.incurredexpensesassociatedwiththefamily’swastedtripsto


WHEREFORE,PlaintiffT.M.B.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithT.M.B.;and

Entering judgment for Plaintiff T.M.B. in the amount of her




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





COUNT63


42U.S.C.§§12131,etseq.

S.A.B.v.Disney

721. PlaintiffS.A.B.incorporatesandre‐allegesparagraphs1through66,


722. S.A.B.hasautism.Additionally,S.A.B.suffersfrompulmonaryissues.

S.A.B.’ssymptomsandstemmingpatternsincludetalkingtohimself,

looking at his hands, spinning in circles, and ticks and twitches,

mainlyinhisfaceandhead.BehavioralmeltdownsforS.A.B.consist

generally of aggressive behavior directed toward himself, andmay

go so far as to physically cause harm to himself by biting and

scratchingwhenheisespeciallyangry.

723. S.A.B.isapersonwithadisability,asthattermisdefinedin42U.S.C.

§12102(1).

724. S.A.B.is17yearsoldandisgenerallyinthecareofhisfather,M.F.B.,

who brings this action as S.A.B.'s next friend, parent and natural

guardian,andhismother,M.B.B.

725. S.A.B.andM.F.B.areresidentsofPascoCounty,Florida.

726. When S.A.B. was three years old, S.A.B. and M.F.B. drove cross‐

countryfromFresno,CaliforniatoFlorida.TheirfirststopwasWalt

Disney World. Prior to October of 2013, when S.A.B. and M.F.B.

visitedWaltDisneyWorld, S.A.B. carried theGuestAssistanceCard

(GAC) andwas admirably accommodated. S.A.B. exhibited a nature



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

andextentof joythatherarelyshowedinanyothersetting. M.F.B.

wasproudandjoyfuloftheopportunitytobringtohisbelovedsona

levelofhappinesswhichherarelyshowedelsewhere.

727. Aftermoving to Florida, S.A.B. andM.F.B. purchased annual passes

andbeganattendingtheDisneyParksaboutonceaweek.S.A.B.was

instantlyhookedonallthingsDisney,lookingupYouTubevideosin

his free time and using every available opportunity to talk about

theirnexttriptotheDisneyParks.

728. S.A.B.’scognitive impairmentsmanifestthemselves inacertainway

during his visits to the parks; S.A.B. is incapable of understanding

the concept visiting a ride or attraction only to be prohibited from

riding ituntil a future time.S.A.B.doesnotunderstand theconcept

ofpresent‐tensedeprivationinexchangeforfuture‐tensereward.

729. S.A.B. is also a “repeat rider.” This is a propensity common among

autistic persons – a variety of the need for consistency, order and

routine.S.A.B.willexperienceaparticularrideorattraction,suchas

BigThunderMountainRailroadorTowerofTerror, over andover,

forseveralhoursatatime.Disneypersonnelareveryfamiliarwith

therepeatridertypeofguest.

730. Additionally, S.A.B. must experience the park in a specific order.

Disruptions in their planned routine tend to escalate his stimming

behaviorstowardmeltdowns.S.A.B.typicallyhasastrictschedulein

hisheadoftheWaltDisneyWorldrideshemustride,andtheorder

in which hemust ride them. Deviation from that orderwill likely

leadtoameltdown.

731. Similarly,ifS.A.B.wererequiredtoidlywaitforentryintoarideor

attractionformorethanafewminutes,hewouldlikelymeltdown.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

732. Under the GAC, S.A.B. andM.F.B. almost always had a pleasurable,

meltdown‐free experience at the Disney Parks; S.A.B. was able to

ridetherideshewantedtoride,intheorderheneededtoridethem

in. When S.A.B. wanted to repeat a ride, under the GAC, he could

withoutissueormeltdown.

733. The new DAS immediately eliminated the ability to experience the

parkinanypredicablesequence,aswellastheabilitytorepeat‐ride.

This became apparent during S.A.B. and M.F.B.’s first trip to the

Disney Parks five days after the DAS came into effect in October

2013.

734. M.F.B.andS.A.B.arrivedtotheDisneyParks,andjustastheyhadin

thepast,andwenttoGuestRelations,GACinhand.Twohourslater,

while S.A.B. rode the Monorail with his mother for an attempted

distraction, M.F.B. spoke with an employee who informed him

Disney no longer accepted the GAC. S.A.B. was then issued a DAS

card.

735. In theprocess of doing so, the employee askedM.F.B.what S.A.B.’s

special needs and limitations were. M.F.B. responded that S.A.B. is

unable to wait extended periods of time because he does not

understand the concept; he likewise does not understand the

conceptofvisitingaridetonotrideit,orfortherighttorideitlater.

M.F.B. explained that, in either event, S.A.B.would reactwildly and

irrationally.Inresponse,theemployeeofferedtheDAS.

736. Next, the employee attempted to take S.A.B.’s picture for the DAS

card, a situation which can prove difficult for many children

diagnosedwith autism. S.A.B. could not understandwhy he had to

havehispicturetaken,muchlessstandstill for longenoughforthe

picturetobetaken.Intheprocessofdoingso,S.A.B.droppeddown



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

tohiskneestoavoidbeing inthecamera’sperspective,andrubbed

themuntiltheywererawwithblood.

737. Finally, the DAS was obtained, and their disenchanting and

unwelcomingdayintheDisneyParkscouldbegin.

738. Despite Disney’s arbitrary treatment toward S.A.B. and M.F.B. as a

result of theDAS, S.A.B. andM.F.B.make it apoint to return to the

DisneyParksweekly,M.F.B.refusingto“letDisneydefeatus.”M.B.B.

can no longer bear the experience, particularly the sight of S.A.B.’s

constantconfusion, frustrationandanxiety. Shecannotaccompany

S.A.B.andM.F.B.ontheirvisitstotheParks.

739. OnanotheroccasionatEpcot,whileatGuestRelations,anemployee

requestedM.F.B.’sdriver’slicenseandpriorDAStoseeiftheywere

eligible for FastPasses. He then disappeared into a back office of

GuestRelations for20minutes,duringwhich timeS.A.B. suffereda

meltdown. M.F.B., desperate to save his beloved son from the

terriblesituationhewasnowin,wentbehindthecountertoaskthe

employee for his documents back. A Disney security guard

immediately responded, bellowing forM.F.B. towait in frontof the

counter, and worse, threatening to escort S.A.B. and M.F.B. off the

DisneypropertyifS.A.B.“didn’tbehave.”TheDisneyemployeethen

notifiedM.F.B. thathis son’sDAScardwasnowbeing revoked. No

FastPasseswereissued.

740. Another employee, who was observing close by, pulled M.F.B. and

S.A.B. aside as theywere about to leave, andmadehima duplicate

DAS. S.A.B.andM.F.B. thenenteredEpcotandembarkedonanun‐

accommodating adventure which became more bizarre as the day

continued. They visited Mission: SPACE, then Innoventions. Upon

leaving Innoventions, M.F.B. noticed he was being followed by a



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Disney employee. M.F.B. asked the employee why he was being

followed,only torealize theemployeewasalsoasupervisor.M.F.B.

beganexplainingtheeventsofearlierthatdayatGuestRelations,to

which the Disney Supervisor responded with a query: “Why was

your original DAS torn up?” M.F.B., now baffled beyond all belief,

explained he had not torn up his DAS. The Disney Supervisor then

disengaged,anddisappearedbackintothechaosandconfusionthat

isDisneyundertheDAS.

741. On yet another occasion, while at Hollywood Studios, M.F.B. and

S.A.B. encountered a Disney employee who was unique in that he

tried to accommodate S.A.B.’s special needs; he gave them 12

FastPasses.Whileitwasabreathoffreshairtoreceivethiskindof

treatment for a change, it did not eliminate undue stress. The

inconsistency of the Disney employees, both ride operators and

Guest Relations, and the profoundly un‐accommodating and

arbitrarypolicywhich is theDAS, createsa levelof stress towhich

S.A.B. and M.F.B. should not be subjected. Disney’s non‐disabled

guests can look forward tocalm,happy, stress‐freedays;S.A.B.and

M.F.B.cannot.M.F.B.continueshisvowtonot letDisneydefeathim

andhissonbydeterringthemfromeverreturningagain.ForM.F.B.,

all the stress in the world is worth it so long as he can see his

belovedsonsmile,evenforraremoments.

742. M.F.B.has contactedGuestRelationsonmultipleoccasions, looking

for answers; hoping to find some kind of order amidst the chaos.

Eachtime,M.F.B.hasbeeninstructedbyGuestRelationstoreturnto

theDisneyParks, and try itout– that this timewouldbedifferent.

Each time they return, the situation isnodifferent – there remains

no effort to reasonably accommodate S.A.B., and particularly no



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

effort toperforman individual assessmentofwhether theDAS can

accommodateS.A.B.’saccessibilityneeds.

743. M.F.B.incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.

744. After October 9, 2013, S.A.B. no longer received the type of

accommodation and attention S.A.B. andM.F.B. had received when



accommodateS.A.B.’sneeds,S.A.B.andM.F.B.havebeendiscouraged

anddeterredfromthefulluseandenjoymentofthepark'sridesand

attractions.



Disney’s historic ability to accommodate S.A.B.’s special needs,


assessment of S.A.B.'s capacity to utilize theDAS, andhave refused

to modify the DAS to allow S.A.B. to enjoy the same benefits and


WHEREFORE, Plaintiff S.A.B., by and through M.F.B. as his next




discrimination against Plaintiff on account of S.A.B.’s disability;

and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.








and








COUNT64

BreachofContract

M.F.B.v.Disney

747. Plaintiff M.F.B. incorporates and re‐alleges the allegations of


above.

748. M.F.B. entered into a contract through which Disney promised to




inbreachofcontract.

750. M.F.B.incurredexpensesassociatedwiththefamily’swastedtripsto




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE, Plaintiff M.F.B. prays that this Court adjudicate this


FindingthatDisneybreacheditscontractwithM.F.B.;and

Entering judgment for Plaintiff M.F.B. in the amount of his






COUNT65

NegligentInflictionofEmotionalDistress

M.F.B.v.Disney



above.

752. During one ormore visits to the Parks, M.F.B.’s beloved son S.A.B.

sufferedanactualmeltdownwhileinM.F.B.’spresence.

753. The symptoms and conditions associated with S.A.B.’s meltdown

constituteaphysicalinjurytoS.A.B.underFloridalaw.

754. S.A.B.’smeltdown in theParkswasproximately causedbyDisney’s

negligent,unlawful,recklessandarbitrarytreatmentofS.A.B.during

his patronage of Disney’s facilities. At all material times, Disney

knewS.A.B.tobevulnerabletoemotionalinjuryiftreatedinsucha

mannerbyanyone.

755. M.F.B. directly observed the stressors leading up to themeltdown,

S.A.B.’s resulting escalation andhismeltdown. Particularly in light

of his trust and confidence that Disney would comply with



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

applicable law and act in a gracious and caringmanner towardhis

son,M.F.B.coulddonothingreasonabletopreventthemeltdown.

756. M.F.B.’s observation of S.A.B.’s meltdown and of the outrageous

conduct and treatment which proximately caused S.A.B. to

experience the meltdown caused M.F.B. grave and extrememental

anguish and emotional trauma, for which Disney should be held

accountable.



Finding thatDisneynegligently inflictedemotionaldistressupon

M.F.B.;and

FindingsuchinflictiontohavecauseddamagestoM.F.B.;and

Entering judgment for Plaintiff M.F.B. in the amount of such

damages;and





COUNT66

IntentionalInflictionofEmotionalDistress

M.F.B.v.Disney



above.

758. During one ormore visits to the Parks, M.F.B.’s beloved son S.A.B.

sufferedanactualmeltdown.


constituteaphysicalinjuryunderFloridalaw.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


outrageous, unlawful and reckless treatment of S.A.B. during his

patronage ofDisney’s facilities. At allmaterial times,Disney knew

S.A.B. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

761. M.F.B. directly observed the stressors leading up to themeltdown,




son,M.F.B.coulddonothingreasonabletopreventthemeltdown.

762. M.F.B.’s observation of S.A.B.’s meltdown and of the outrageous


experience the meltdown caused M.F.B. grave and extrememental


accountable.



Finding that Disney intentionally inflicted emotional distress

uponM.F.B.;and

FindingsuchinflictiontohavecauseddamagestoM.F.B.;and

Entering judgment for Plaintiff M.F.B. in the amount of such

damages;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT67


M.B.B.v.Disney

763. Plaintiff M.B.B. incorporates and re‐alleges the allegations of


above.

764. During one ormore visits to the Parks,M.B.B.’s beloved son S.A.B.

sufferedanactualmeltdownwhileinM.B.B.’spresence.


constituteaphysicalinjurytoS.A.B.underFloridalaw.


negligent,unlawful,recklessandarbitrarytreatmentofS.A.B.during


knewS.A.B.tobevulnerabletoemotionalinjuryiftreatedinsucha

mannerbyanyone.

767. M.B.B. directly observed the stressors leading up to themeltdown,


of her trust and confidence that Disney would comply with

applicable lawandact inagraciousandcaringmanner towardher

son,M.B.B.coulddonothingreasonabletopreventthemeltdown.

768. M.B.B.’s observation of S.A.B.’s meltdown and of the outrageous


experience themeltdown causedM.B.B. grave and extrememental


accountable.

WHEREFORE, Plaintiff M.B.B. prays that this Court adjudicate this




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


M.B.B.;and

FindingsuchinflictiontohavecauseddamagestoM.B.B.;and

Entering judgment for Plaintiff M.B.B. in the amount of such

damages;and





COUNT68


M.B.B.v.Disney

769. Plaintiff M.B.B. incorporates and re‐alleges the allegations of


above.

770. During one ormore visits to the Parks,M.B.B.’s beloved son S.A.B.





outrageous, unlawful and reckless treatment of S.A.B. during his


S.A.B. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

773. M.B.B. directly observed the stressors leading up to themeltdown,





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


son,M.B.B.coulddonothingreasonabletopreventthemeltdown.

774. M.B.B.’s observation of S.A.B.’s meltdown and of the outrageous


experience themeltdown causedM.B.B. grave and extrememental


accountable.

WHEREFORE, Plaintiff M.B.B. prays that this Court adjudicate this



uponM.B.B.;and

FindingsuchinflictiontohavecauseddamagestoM.B.B.;and

Entering judgment for Plaintiff M.B.B. in the amount of such

damages;and





COUNT69


42U.S.C.§§12131,etseq.

J.L.B.v.Disney

775. Plaintiff J.L.B. incorporatesandre‐allegesparagraphs1 through66,


776. J.L.B. has autism spectrum disorder, global development disorder,

andspeechandlanguagedelaywithapraxia.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

777. J.L.B. is 10 years of age and is generally in the care of hismother,

H.M.B., who brings this action as J.L.B.’s next friend, parent and

naturalguardian.

778. J.L.B. andH.M.B. are residents ofWorcester County,Massachusetts.

J.L.B.’s grandmother, C.M.B., is also a resident of Worcester,

Massachusetts.

779. J.L.B. and H.M.B. visitedWalt DisneyWorld on or about December

2013,alongwithC.M.B.

780. J.L.B. is incapable of standing in lines without his cognitive

impairments causing him to experience anxiety, stimming and

meltdownswhenrequiredtowaitinalineforanysignificantperiod.

Triggers will cause J.L.B. pulling on his clothes, create groaning

noises,compulsivelyplacehishandsinfrontofhiseyes,fidgetswith

his hands, repetitively pick up toys and put them down, make

repetitive behaviors, statements, and facial expressions/grimaces.

J.L.B.willexhibitself‐hittingofhislegorchestaswell.

781. J.L.B.’sstimmingleadstomeltdownswhichtaketheformoffallingto

thegroundandflailingwildly. J.L.B.willpurposelyvomittogetout

of the line or situation. He will repetitively hit his own legs and

chest. With the new DAS, Disney has constructed conditions that

tendtoprovokesuchmeltdowns,andJ.L.B.sufferedmeltdownsasa

result.Becauseofthemandtheconstantstressorsthatleadtothem,

DisneypreventsJ.L.B.fromexperiencingthefullenjoyment,equalto

thosewithoutadisability,oftheDisneyParks.

782. H.M.B.grewupaDisneyfan,attendingCalifornia’sDisneylandParks

often.Shewasexcitedtosharewithhersonthesamejoyandmagic

shehadalwaysfeltattheDisneyParks.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

783. H.M.B.’s mother and J.L.B.’s grandmother, C.M.B., shared in this

elation;ithadbeenC.M.B.’slifelongdreamtotakehergrandchildren

toWaltDisneyWorld.

784. Unfortunately, this joy and magic was dwarfed by disappointment

duringtheirfirstvisittoWalkDisneyWorldonDecember18,2013.

J.L.B. suffered a tragicmeltdown, and H.M.B.’s and C.M.B.’s dreams

shatteredbeforetheireyes.

785. H.M.B.andJ.L.B.’sgenerallyunmagicalanddisappointingdaybegan

at9:30AM,when theydeparted from theirhotel destined forWalt

DisneyWorld.

786. J.L.B.hadhisheartsetonridingthemonorailtrainfromthehotelto

the Magic Kingdom. This would be the first of many

disappointments;themonorailwasnotworkingandthelineforthe

ferrywas 45minutes. Upon finally arriving, theyweremetwith a

45‐minutewaitatCityHall.

787. The employee at City Hall, astonishingly, asked H.M.B. to provide

documentedproofof J.L.B.’sdisability.That sameemployeeoffered

little explanation about the DAS and how it worked, leaving

confusionfortheremainderoftheday.

788. Once inside the Park, H.M.B. and J.L.B. encountered progressively

longerridewaittimes:10minutesatDumbotheFlyingElephant;25

minutes at The Barnstormer; 30 minutes at Tomorrowland

Speedway; 45 minutes at Space Mountain; and 90 minutes at Big

ThunderMountainRailroad.

789. At Big Thunder Mountain Railroad, the initial wait time was 40

minutes. H.M.B. was conflicted as a parent because while she new

J.M.B.was running desperately low on tolerance, given the already

longdayofwaitsbehindthem,neverthelessshealsoknewofJ.M.B.’s



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

deep love for trains and his desire to experience this particular

Disney ride. H.M.B. pleaded with a Disney ride operator for some

special accommodation, to no avail. Eventually, H.M.B. kept the

familyinthelineandwasrelievedthataftera40‐minutewait,they

reached the front of the line,meltdown‐free. Upon arriving at the

frontofthe line,however,H.M.B.’shusbandwastoldhewouldonly

be granted access through the general population line,was given a

lanyard,andwasrequiredtore‐enterthroughthestandbyline.This

unanticipated separation was chaotic for J.M.B.; unable to be

separated, J.M.B. re‐entered the standby line with his father and

H.M.B. Unable to endure thewait, J.M.B. sufferedameltdownafter

starting the wait and line over. The dream of a magical Disney

experiencewasnowreplacedbytheimageofJ.M.B.’sfather,hugging

J.M.B.tightlytoappeasehismeltdown,whilebeingtrappedmid‐line

withnowheretogo.

790. InordertoexperiencethefacilitiesandservicesoftheDisneyParks

since the implementationof theDAS, J.L.B.was forced to idly stand

inanextended‐duration line,enduringallpotential triggers, atCity

HalltohavehisphotographtakenandaDisabilityAccessCardmade

forhim.

791. Similarly, each time J.L.B. wants to experience Disney Parks, he is

forcedto idlywaitamongsttriggeraftertrigger forreturntimeson

eachridewhichlimittheorderinwhichhecanexperiencetherides.

792. TheDAScardisonlyvalidforapproximatelytwoweeks,despitethe

factthatJ.L.B.’sdiagnosiswillnotchange.TheexpirationoftheDAS

card after approximately two weeks assures that each visit to the

Parkswillbeginwithstressors,notpleasures.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

793. Realizing it is impossible for J.M.B. tohaveamagicalandenjoyable

experience at the Disney Parks, J.M.B. and H.M.B. left that day,

vowingtoneverreturnsolongastheDASwasstillinplace.



Disney’s historic ability to accommodate J.L.B.’s special needs,

Disney personnel now offered ineffective, apathetic, obtuse

responses to H.M.B.’s recitations regarding J.L.B.’s needs. Their

actions were so contrary to Disney’s body of knowledge and to

Disney’s historic performance thatDisney cannot have accidentally

proposedsuchabsurdities.

795. Disneypersonnelrefusetoperformanindividualizedassessmentof

J.L.B.’s accessibility needs, and of the DAS’s suitability as an

accommodationspolicyforhim.


improvetheexperienceforguestslikeJ.L.B.

797. C.M.B. and H.M.B. each incurred expenses associated with the

family’swastedtripstotheParks.

WHEREFORE,PlaintiffJ.L.B.,byandthroughH.M.B.ashisparentand

natural guardian, prays that this Court adjudicate this dispute and enter

anOrder:


discrimination against Plaintiff on account of J.L.B.’s disability;

and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.








and








COUNT70

BreachofContract

C.M.B.v.Disney

798. Plaintiff C.M.B. incorporates and re‐alleges the allegations of


above.

799. C.M.B. entered into a contract through which Disney promised to




inbreachofcontract.

801. C.M.B.incurredexpensesassociatedwiththefamily’swastedtripsto




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE,PlaintiffC.M.B.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithC.M.B.;and

Entering judgment for Plaintiff C.M.B. in the amount of her






COUNT71


J.L.B.v.Disney

802. Plaintiff J.L.B. incorporates and re‐alleges the allegations of


above.

803. During one or more visits to the Parks, J.L.B. suffered an actual

meltdown.

804. The symptoms and conditions associated with J.L.B.’s meltdown


805. J.L.B.’smeltdown in the Parkswas proximately caused by Disney’s

negligent,unlawful,recklessandarbitrarytreatmentofJ.L.B.during


knew J.L.B. tobevulnerable toemotional injury if treated in sucha

mannerbyanyone.

806. J.L.B.’smeltdownandthetreatmentwhichproximatelycausedJ.L.B.

to experience themeltdown caused him grave and extrememental


accountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE, Plaintiff J.L.B., by and through H.M.B. as J.L.B.’s next




J.L.B.;and

FindingsuchinflictiontohavecauseddamagestoJ.L.B.;and

Entering judgment for Plaintiff J.L.B. in the amount of such

damages;and





COUNT72


J.L.B.v.Disney

807. Plaintiff J.L.B. incorporates and re‐alleges the allegations of


above.

808. During one or more visits to the Parks, J.L.B. suffered an actual

meltdown.




outrageous, unlawful and reckless treatment of J.L.B. during his


J.L.B.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

811. J.L.B.’smeltdownandthetreatmentwhichproximatelycausedJ.L.B.



accountable.

WHEREFORE, Plaintiff J.L.B., by and through H.M.B. as J.L.B.’s next




uponJ.L.B.;and

FindingsuchinflictiontohavecauseddamagestoJ.L.B.;and

Entering judgment for Plaintiff J.L.B. in the amount of such

damages;







COUNT73


C.M.B.v.Disney



above.

813. During one or more visits to the Parks, C.M.B.’s beloved grandson

J.L.B.sufferedanactualmeltdownwhileinC.M.B.’spresence.


constituteaphysicalinjurytoJ.L.B.underFloridalaw.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





mannerbyanyone.

816. C.M.B. directly observed the stressors leading up to themeltdown,

J.L.B.’sresultingescalationandhismeltdown.Particularlyinlightof

her trust andconfidence thatDisneywouldcomplywithapplicable

law and act in a gracious and caringmanner towardher grandson,

C.M.B.coulddonothingreasonabletopreventthemeltdown.

817. C.M.B.’s observation of J.L.B.’s meltdown and of the outrageous

conduct and treatment which proximately caused J.L.B. to

experience the meltdown caused C.M.B. grave and extrememental


accountable.

WHEREFORE, Plaintiff C.M.B. prays that this Court adjudicate this



C.M.B.;and

FindingsuchinflictiontohavecauseddamagestoC.M.B.;and

Entering judgment for Plaintiff C.M.B. in the amount of such

damages;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT74


C.M.B.v.Disney



above.

819. During one or more visits to the Parks, C.M.B.’s beloved grandson

J.L.B.sufferedanactualmeltdown.







byanyone.

822. C.M.B. directly observed the stressors leading up to themeltdown,



law and act in a gracious and caringmanner towardher grandson,

C.M.B.coulddonothingreasonabletopreventthemeltdown.

823. C.M.B.’s observation of J.L.B.’s meltdown and of the outrageous


experience the meltdown caused C.M.B. grave and extrememental


accountable.

WHEREFORE, Plaintiff C.M.B. prays that this Court adjudicate this




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


uponC.M.B.;and

FindingsuchinflictiontohavecauseddamagestoC.M.B.;and

Entering judgment for Plaintiff C.M.B. in the amount of such

damages;







COUNT75


H.M.B.v.Disney

824. Plaintiff H.M.B. incorporates and re‐alleges the allegations of


above.

825. During one or more visits to the Parks, H.M.B.’s beloved son J.L.B.

sufferedanactualmeltdownwhileinH.M.B.’spresence.


constituteaphysicalinjurytoJ.L.B.underFloridalaw.





mannerbyanyone.

828. H.M.B. directly observed the stressors leading up to themeltdown,




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


lawandactinagraciousandcaringmannertowardherson,H.M.B.

coulddonothingreasonabletopreventthemeltdown.

829. H.M.B.’s observation of J.L.B.’s meltdown and of the outrageous


experience themeltdown caused H.M.B. grave and extrememental


accountable.

WHEREFORE, Plaintiff H.M.B. prays that this Court adjudicate this



H.M.B.;and

FindingsuchinflictiontohavecauseddamagestoH.M.B.;and

Entering judgment for Plaintiff H.M.B. in the amount of such

damages;and





COUNT76


H.M.B.v.Disney



above.

831. During one or more visits to the Parks, H.M.B.’s beloved son J.L.B.




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.







byanyone.

834. H.M.B. directly observed the stressors leading up to themeltdown,



lawandactinagraciousandcaringmannertowardherson,H.M.B.


835. H.M.B.’s observation of J.L.B.’s meltdown and of the outrageous


experience themeltdown caused H.M.B. grave and extrememental


accountable.

WHEREFORE, Plaintiff H.M.B. prays that this Court adjudicate this



uponH.M.B.;and

FindingsuchinflictiontohavecauseddamagestoH.M.B.;and

Entering judgment for Plaintiff H.M.B. in the amount of such

damages;







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



COUNT77

BreachofContract

H.M.B.v.Disney



above.

837. H.M.B. entered into a contract through which Disney promised to




inbreachofcontract.

839. H.M.B. incurred expenses associatedwith the family’swasted trips

totheParks.PlaintiffisdamagedbyDisney’sbreachofcontract.

WHEREFORE,PlaintiffH.M.B.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithH.M.B.;and

Entering judgment for Plaintiff H.M.B. in the amount of her








1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT78


42U.S.C.§§12131,etseq.

D.L.B.v.Disney

840. PlaintiffD.L.B.incorporatesandre‐allegesparagraphs1through66,

651through654,and68above.

841. D.L.B. has autism, attention deficit hyperactivity disorder, and

oppositionaldefiancedisorder.Healsosuffersfromamooddisorder

and anxiety. D.L.B.’s symptoms include aggression, impulsiveness,

defiance, attention problems, social problems, and oppositional

behaviorsincludingrunningfromcaregivers,arguing,andtantrums.

Behavior meltdowns for D.L.B. consist generally of a heightened

propensity to elope and aggressive behavior directed toward his

nearbyfamilymembers,includingbiting,scratching,hitting,kicking,

andhead‐butting.

842. D.L.B.isapersonwithadisability,asthattermisdefinedin42U.S.C.

§12102(1).

843. D.L.B. is nine years old and is generally in the care of hermother,

L.V.F. who brings this action as D.L.B.'s next friend, parent and

naturalguardian.

844. D.L.B.andL.V.F.areresidentsofDelNorteCounty,California.

845. L.V.F. grew up a Disney lover; annual trips to Disneyland were a

familialtradition.

846. L.V.F. first took D.L.B. to Disneyland in 2010when D.L.B. was four

yearsold.Unfortunately, L.V.F.,whowas alsopregnant at the time,

did not know the GACwas available to D.L.B. during that trip, and

theyattemptedtoenjoythedayvisitingtheattractionsthroughthe

standby lines. Given D.L.B.’s condition, doing so made the day a



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

largely un‐accommodating experience, but nowhere near as un‐

accommodating as the DAS. Even during the first pre‐DAS visit,

without theGAC,D.L.B.exhibitedanatureandextentof joy thathe

rarely showed in any other setting. L.V.F. was always proud and

joyful of the opportunity to bring to her beloved child a level of

happinesswhichsherarelyshowedelsewhere.Disneylandprovided

the unique chance to take D.L.B. out of his box and allow him to

experiencetheworldasothernon‐disabledchildrenareableto.

847. D.L.B.’s cognitive impairments have manifested themselves in a

certainwayduringthefamily’svisitstotheParks. D.L.B.’sdisorder

makes it very difficult for him to stand idly in line for an extended

periodoftime.

848. D.L.B’s disorders also compel him to experience certain Disney

attractions repetitively. D.L.B. can be a “repeat rider.” This is a

propensity commonamong autistic persons – a variety of theneed

forconsistency,orderandroutine.D.L.B.willexperienceaparticular

rideorattraction,suchasBuzzLightyear,overandover,forseveral

hoursatatime. Disneypersonnelareveryfamiliarwiththerepeat

rider type of guest. If D.L.B.were denied the ability to ride a ride

such as Buzz Lightyear repetitively, he would experience a

meltdown.

849. IfD.L.B.wererequiredtoidlywaitforentryintoarideorattraction

formorethanafewminuteshealsowouldlikelymeltdown.During

the wait, his stimming behaviors would escalate in frequency or

severity. If he is not removed from the condition, or the condition

removedfromhim,ameltdownwilloccur.Mostlikely,D.L.B.would

eventuallyelope,orrunawaywithoutwarning.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

850. BecauseD.L.B.isincapableofunderstandingtheconceptofvisitinga

rideorattractiononly tobeprohibited fromriding ituntila future

time, thenewDAS creates avoidable stressors forD.L.B., escalating

his stimming patterns towardmeltdowns, especially in high traffic

areas of the park. Since Disney’s implementation of the new DAS,

D.L.B.hasexperiencedseveralmeltdownsatDisneyland.

851. Due to its failure to accommodate which leads to an increased

propensity for D.L.B. experiencing a meltdown, Defendant has

preventedD.L.B. from experiencing the full enjoyment of its Parks,

equaltotheexperiencesofpersonswithoutadisability.

852. L.V.F. and D.L.B.’s first and only visit to Disneyland under the DAS

wasMarch28,2014.Aftera45‐minutewaitandatripupaflightof

stairswithaspecialneedsstrollerforherotherchild,whohasbeen

diagnosed with Down syndrome, L.V.F. was able to speak with an

employee at Guest Relations. The employee then required L.V.F. to

explainD.L.B.’sdisabilitytoherandexplainwhytheyneededaDAS

card. L.V.F. was given a DAS card for D.L.B., and a sticker for her

otherchildwhicheffectivelyturnedthespecialneedsstrollerintoa

wheelchair, forcing her to wait in line. Disneyland no longer

recognizes mobility disabilities and Down syndrome was not,

according to Disney, a cognitive impairment requiring a DAS card.

Thus, L.V.F.’s family would effectively become split up; one

cognitivelyimpairedchildgiventheDAScardanddestinedtoatrip

ofreturntimeswhiletheotherchildwouldbeforcedtowait inthe

standby line because she had audacity to also require mobility

assistance.

853. L.V.F. began their newDisney experience,much ofwhich consisted

of running between kiosks to determine or obtain ride times.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Eventually, D.L.B. was able to ride a ride, with the first one being

PiratesoftheCaribbeanwithamere45‐minutereturntime.

854. Thenext stop on theirDisney adventurewasBuzz Lightyear. After

waiting the requisite 25 minutes, as given to them at the Kiosk

before going to the actual ride, L.V.F. and D.L.B. entered the line.

Mid‐queue, there was an earthquake, subsequently shutting down

the ride. L.V.F. and D.L.B. were asked to come back. But because

D.L.B.’s DAS card had already been scratched off by the Disney

employee, D.L.B. was required to obtain a new return time and

repeatthewait.

855. After riding Buzz Lightyear, D.L.B. wanted and expected to repeat‐

ride.L.V.F. returned to therideoperatorandasked ifwhether they

couldrideBuzzLightyearagain.TherideoperatorlookedatD.L.B.’s

card, said this would not be possible because there was no return

timewrittendown,andadvisedtheyreturntothekiosk.Butbefore

L.V.F. could take D.B.L. back to the kiosk to do just that, he

experienced a meltdown and immediately ran off in the opposite

direction. As he did this, the Disney ride operator told L.V.F. what

hersonneededwas“agoodol’fashionedspankin’.”

856. L.V.F.andD.L.B.lefttheDisneyParksthatnight,feelingdejectedand

frustrated, but hopeful that the next day would be the magical

Disneyexperiencetheyhadhopedfor;theoneforwhichtheyspent

monthssavingandtwodaystraveling.

857. L.V.F. andD.L.B. returned to theDisneyParks thenextday, only to

beasdisappointedandun‐accommodatedas the first.This,despite

the fact that they explained to employees at kiosks that the new

system was not working for them. They encountered a 60‐minute

wait at Star Tours. Unable to wait in line for such a time, L.V.F.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

attempted to take D.L.B. away and consume the time awaiting the

return to Star Tours. During that effort, D.L.B. suffered multiple

meltdowns.Afterridingonlytworides,L.V.F.wasforcedtoleavethe

Disney Parks earlywith L.V.F.; she could not continue to allowher

sontosuffer.

858. ThethirddayatDisneylandwasasunfulfillinganddisastrousasthe

first.UponarrivingatPinocchiofortheirreturntime,thealternative

line entrancewas indiscernible. L.V.F. asked aDisney employee to

helpherlocatetheentrance.Hethenexplainedthatshehadtogoto

the “regular line andwait like everyone else.” This of course, after

alreadywaitingtherequisitetimeasindicatedontheirDAScard.

859. OverthecourseofthreedaysattheDisneyParks,D.L.B.rodeatotal

ofsevenrides.


accommodateD.L.B.’sneeds,D.L.B.andL.V.F.havebeendiscouraged


attractions. L.V.F. would visit the Parks with D.L.B. more often if

Disney had not abandoned its past policy of accommodating the

specialneedsofpersonswithcognitiveimpairments. Theirinterest

in attending the Parks is substantially reduced. L.V.F. knows they

shouldavoidattendingtheparksinthefutureduetothereasonable

expectation that the experience would again subject D.L.B. to

unlawfuldiscrimination,and that theywouldsimplysuffer through

anotherun‐magicalandun‐accommodatingday.



Disney’s historic ability to accommodate D.L.B.’s special needs,




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

assessmentofD.L.B.'s capacity toutilize theDAS, andhave refused

to modify the DAS to allow D.L.B. to enjoy the same benefits and



theexperienceforguestslikeD.L.B.

863. L.V.F.incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.

WHEREFORE, Plaintiff D.L.B. by and through L.V.F., as D.L.B.'s next



• Enjoining Defendant to cease the practices which are causing

discrimination against Plaintiff on account of D.L.B.’s disability;

and

• EnjoiningDefendant to reasonablymodify its policies, practices,




• EstablishingCourt‐approvedremedialmeasuresthatDisneymust



• Establishing Court‐approved requirements for information




and

• EstablishingamonitoringprogramtoensureDisney’scompliance




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

• Awardingreasonableattorney’sfeesasmaybedeterminedbythe


• Awardingreasonablelitigationcostsasmaybedeterminedbythe


• SuchotherreliefasthisCourtmayfindjustandequitable.

Count79



D.L.B.v.Disney

864. D.L.B. incorporates and re‐alleges paragraphs 1 through 68, 651

through654,and841through863above.

865. D.L.B.isandatallmaterialtimeshasbeenadisabledpersonwithin







867. Section52oftheCaliforniaCivilCodeprovidesthatwhoeverdenies,









D.L.B.’saccesstoDisney’sprograms,servicesandactivities. Disney



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

hasinstitutedandcontinuestoutilizepolicieswhichdenyorwhich













irreparableharm,andexpeditiousreliefisappropriate.

WHEREFORE, Plaintiffs D.L.B. prays that this Court adjudicate this



discrimination against Plaintiffs on account ofD.L.B.’s disability;

and












1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



and



Entering judgment for Plaintiff D.L.B. in the amount of his non‐









COUNT80


D.L.B.v.Disney

872. Plaintiff D.L.B. incorporates and re‐alleges the allegations of


above.

873. During one or more visits to the Parks, D.L.B. suffered an actual

meltdown.

874. The symptoms and conditions associated with D.L.B.’s meltdown

constituteaphysicalinjuryunderCalifornialaw.

875. D.L.B.’smeltdown in theParkswasproximately causedbyDisney’s

negligent,unlawful,recklessandarbitrarytreatmentofD.L.B.during




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

knewD.L.B.tobevulnerabletoemotionalinjuryiftreatedinsucha

mannerbyanyone.

876. D.L.B.’s meltdown and the treatment which proximately caused

D.L.B. to experience the meltdown caused him grave and extreme

mental anguish and emotional trauma, forwhich Disney should be

heldaccountable.

WHEREFORE, Plaintiff D.L.B., by and through L.V.F. as D.L.B.’s next




D.L.B.;and

FindingsuchinflictiontohavecauseddamagestoD.L.B.;and

Entering judgment for Plaintiff D.L.B. in the amount of such

damages;and





COUNT81


D.L.B.v.Disney

877. Plaintiff D.L.B. incorporates and re‐alleges the allegations of


above.

878. During one or more visits to the Parks, D.L.B. suffered an actual

meltdown.





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


outrageous, unlawful and reckless treatment of D.L.B. during his


D.L.B. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

881. D.L.B.’s meltdown and the treatment which proximately caused

D.L.B. to experience the meltdown caused him grave and extreme


heldaccountable.

WHEREFORE, Plaintiff D.L.B., by and through L.V.F. as D.L.B.’s next




uponD.L.B.;and

FindingsuchinflictiontohavecauseddamagestoD.L.B.;and

Entering judgment for Plaintiff D.L.B. in the amount of such

damages;









1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT82


L.V.F.v.Disney

882. Plaintiff L.V.F. incorporates and re‐alleges the allegations of


above.

883. During one or more visits to the Parks, L.V.F.’s beloved son D.L.B.

sufferedanactualmeltdownwhileinL.V.F.’spresence.


constituteaphysicalinjurytoD.L.B.underCalifornialaw.


negligent,unlawful,recklessandarbitrarytreatmentofD.L.B.during


knewD.L.B.tobevulnerabletoemotionalinjuryiftreatedinsucha

mannerbyanyone.

886. L.V.F. directly observed the stressors leading up to the meltdown,

D.L.B.’s resulting escalationandhismeltdown. Particularly in light



son,L.V.F.coulddonothingreasonabletopreventthemeltdown.

887. L.V.F.’s observation of D.L.B.’s meltdown and of the outrageous

conduct and treatment which proximately caused D.L.B. to

experience the meltdown caused L.V.F. grave and extreme mental


accountable.

WHEREFORE, Plaintiff L.V.F. prays that this Court adjudicate this




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


L.V.F.;and

FindingsuchinflictiontohavecauseddamagestoL.V.F.;and

Entering judgment for Plaintiff L.V.F. in the amount of such

damages;and





COUNT83


L.V.F.v.Disney

888. Plaintiff L.V.F. incorporates and re‐alleges the allegations of


above.

889. During one or more visits to the Parks, L.V.F.’s beloved son D.L.B.





outrageous, unlawful and reckless treatment of D.L.B. during his


D.L.B. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

892. L.V.F. directly observed the stressors leading up to the meltdown,

D.L.B.’s resulting escalationandhismeltdown. Particularly in light




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


son,L.V.F.coulddonothingreasonabletopreventthemeltdown.

893. L.V.F.’s observation of D.L.B.’s meltdown and of the outrageous

conduct and treatment which proximately caused D.L.B. to

experience the meltdown caused L.V.F. grave and extreme mental


accountable.

WHEREFORE, Plaintiff L.V.F. prays that this Court adjudicate this



uponL.V.F.;and

FindingsuchinflictiontohavecauseddamagestoL.V.F.;and

Entering judgment for Plaintiff L.V.F. in the amount of such

damages;







COUNT84


42U.S.C.§§12131,etseq.

T.E.F.v.Disney

894. PlaintiffT.E.F.incorporatesandre‐allegesparagraphs1through66,


895. T.E.F. is generally in the care of hermother, T.L.F.,whobrings this

actionasT.E.F.’snextfriend,parentandnaturalguardian.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

896. T.E.F.andT.L.F.areresidentsofCanada.

897. T.E.F. is twelve years old.T.E.F. is diagnosedwith autism spectrum

disorder. She requiresahigh leveloforder to functionandcannot

deviatefromherfixedunderstandingoftheorderofthings.Shehas

to know precisely what’s going to happen in a day, and in what

order. If the order is changed, she has a complete meltdown and

mustaskwhytheorderofthingswaschanged.

898. T.E.F.stimsalmostconstantly.Whenshe’sexcitedorupset,sheflaps

her hands, and walks back and forth. When she’s upset and her

anxietygoesup,sheconstantlybitesherhandsandnails(shehasno

nailsatthispoint).Theybleedwhenshetriestobitethem.Shehas

areasofherhandswithoutskin,becauseshe’sbittenthemsooften.

899. In 2012, T.L.F. and T.E.F. visited Walt Disney World and was

admirably accommodated. During that visit, T.E.F. thoroughly

enjoyedtheDisneyParks.

900. ThisdrasticallychangedinOctoberof2013whenDisneyrolledout

theDisabilityAccessService.SinceDisney’sDAScardwasreleased,

T.L.F.hasreasonablybecometerrifiedof takingT.E.F. to theDisney

Parks.

901. T.E.F.’scognitive impairmentsmanifest themselves inacertainway

during her visits to theme parks; T.E.F. is compelled to experience

themeparks in a specific order, aswithother aspects of life. Also,

shecannottoleratearrivingatarideshehasherheartsetonriding,

onlytobetoldtocomebackatalatertime.Shecannotprocessthe

conceptofdeprivation in thepresent inexchange forreward in the

future. When such disruptions occur, each of which is a stressor,

T.E.F.willbegintostim.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

902. Over time, as is the casewith anymother of a cognitively disabled

child, T.L.F. has becomemuchmore familiarwithT.E.F.’s stressors.

She knows to protect T.E.F. from exactly the types of stressors to

which Disneywould subject her – idlewait times and inconsistent

andout‐of‐sequenceexperiences.Thefamilyhasoccasionallytested

T.E.F.’sabilitytoidlywaitinaqueueorrideridesindifferingorders

atotherthemeparks.IfT.E.F.wereaskedtoreturntoarideshehad

her heart set on riding in that moment, she would experience a

meltdown.

903. AfterOctober9,2013,T.L.F.learnedthatchildrensuchasherswere

no longer receiving the typeof accommodationandattentionT.L.F.

received at Disney Parks prior to October 9, 2013. Based on that

knowledgeandherknowledgeofT.E.F.,T.L.F.canceledherplanofa

summer2014triptoWaltDisneyWorld.

904. T.L.F. had been planning the trip toWalt DisneyWorld formonths

before she learnedofDisney’sDAS card.T.L.F. called in advance to

see if her children would be reasonably accommodated.When the

employee explained how the DAS works and how they could not

promisemore than the DAS, T.L.F. knew the tripwould be a futile

andwasteful;suchasystemwillnotaccommodateT.E.F.

905. T.L.F. canceled her family’s summer 2014 trip out of the reasoned

fear that their Disney experience will be a supremely un‐

accommodatingone.T.L.F.wouldbeinclinedtovisitDisneylandand

WaltDisneyWorldParkswithT.E.F.,hadDisneynotabandoned its

past policy of accommodating the special needs of persons with

cognitive impairments. Their interest in attending Disneyland and

WaltDisneyWorldParksissubstantiallyreduced.T.L.F.knowsthey

mustavoidattendingtheParks inthefuture,at leastwhiletheDAS



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

is in place, due to the reasoned expectation that T.E.F. will be

subjectedtodiscrimination.

906. T.L.F. remains concerned that visitingDisney ParkswithT.E.F.will

be a waste of her monetary resources, and an overall destructive

experienceforT.E.F.

WHEREFORE, Plaintiff T.E.F., through T.L.F. as his Next Friend,

ParentandNaturalGuardian,praysthatthisCourtadjudicatethisdispute

andenteranOrder:


discrimination against Plaintiff on account of T.E.F.’s disability;

and












and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.




COUNT85


42U.S.C.§§12131,etseq.

A.J.F.v.Disney

907. PlaintiffA.J.F. incorporatesandre‐allegesparagraphs1 through66,


908. A.J.F. is generally in the care of hismother, T.L.F., who brings this

actionasA.J.F.’snextfriend,parentandnaturalguardian.

909. A.J.F.andT.L.F.areresidentsofCanada.

910. A.J.F. is six years old. A.J.F. is diagnosed with autism spectrum

disorder.

911. In 2012, T.L.F. and A.J.F. visited Walt Disney World and was

admirably accommodated. During that visit, A.J.F. thoroughly

enjoyedtheDisneyParks.


their Disability Access Service. Since Disney’s DAS was released,

T.L.F. has reasonablybecome terrifiedof takingA.J.F. to theDisney

Parks.

913. A.J.F.’s cognitive impairmentsmanifest themselves in a certainway

during his visits to theme parks; A.J.F. likes to experience theme

parks in a specific order, traveling left around the park. Also, he

cannottoleratearrivingatarideheexpectstoberiding,onlytobe

toldtocomebackata latertime. Hecannotprocesstheconceptof

deprivation in the present in exchange for reward in the future.

Whensuchdisruptionsoccur,eachofwhich isastressor,A.J.F.will



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

begin to stim. A.J.F.’s stimming patterns include swaying, and

compulsive repetitive actions. As anxiety and stimming increase

intomeltdown,A.J.F.throwstantrums(crying,screaming,huffing).


child, T.L.F. has become very familiar with A.J.F.’s stressors. She

knowsshemustprotectA.J.F. fromexactly the typesofstressors to

whichDisneywould subject him– idlewait times and inconsistent

ride order and experiences. The family has occasionally tested

A.J.F.’s ability to idly wait in a queue or to visit attractions in

differingordersatother themeparks. IfA.J.F.wereasked toreturn

to a ride he had his heart set on riding in thatmoment, he would

experienceameltdown.

915. AfterOctober9,2013,T.L.F.learnedthatchildrensuchasherswere

no longer receiving the typeof accommodationandattentionT.L.F.

receivedattheDisneyParkspriortoOctober9,2013.Basedonthat

knowledgeandherknowledgeofA.J.F.,T.L.F.canceledherplanofa

summer2014triptoWaltDisneyWorld.

916. T.L.F. had been planning the trip toWalt DisneyWorld formonths

before she learnedofDisney’sDAS card.T.L.F. called in advance to

see if her kids could be accommodated. When the employee

explained how the new system works and how they couldn’t

guaranteeaccommodatingthekids,T.L.F.decidednottogo.

917. Shehassincecanceledherfamily’ssummer2014tripoutofthefear

thattheirDisneyexperiencewillbeasupremelyun‐accommodating

one. T.L.F. would be more inclined to visit Disneyland and Walt

DisneyWorld Parkswith A.J.F., had Disney not abandoned its past

policyofaccommodatingthespecialneedsofpersonswithcognitive

impairments. Their interest in attending Disneyland and Walt



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

DisneyWorldParksissubstantiallyreduced.T.L.F.feelstheyshould

avoid attending the Parks in the future due to the expectation that

the experiencewill be an un‐magical, and overall, un‐fulfilling one,

andespeciallyduetotheriskthattheexperiencewillbedestructive

forA.J.F.

918. T.L.F.remainsconcernedthatvisitingDisneyParkswithA.J.F.willbe

a waste of her monetary resources, and an overall destructive

experienceforA.J.F.

WHEREFORE, Plaintiff A.J.F., through T.L.F. as his Next Friend,


andenteranOrder:


discrimination against Plaintiff on account of A.J.F.’s disability;

and












and





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.






COUNT86


42U.S.C.§§12131,etseq.

R.J.R.G.v.Disney

919. Plaintiff R.J.R.G. incorporates and re‐alleges paragraphs 1 through

66,68,and651through654above.

920. R.J.R.G.hasbeendiagnosedwithautism.

921. R.J.R.G. becomes particularly upset when forced to idly wait for

extendedperiodsoftime,orwhenthereisanytypeofmodification

tohisusualroutines.

922. R.J.R.G. expresses his frustrations through behavioral meltdowns;

whichgenerally consistof screaming, flailinghishands, andyelling

highlymorbidsentimentsrelatingtohowhewantstodie.

923. R.J.R.G. is a person with a disability, pursuant to that term’s

definitionin42U.S.C.§12102(1).

924. R.J.R.G. is eight years of age and in the care of his mother, G.M.G.,

who brings this action as R.J.R.G.'s next friend, parent, and natural

guardian,andhisfather,J.M.G.

925. R.J.R.G.,G.M.G.,andJ.M.G.areresidentsofVolusiaCounty,Florida.

926. R.J.R.G.firstvisitedWaltDisneyWorldwithhisparentswhenhewas

11 months old. Thereafter, the family visited Walt Disney World

between 50 and 100 times, under theGuest Assistance Card (GAC)

program,andwerealwaysbeautifullyaccommodated.Duringthose



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

visits, R.J.R.G. exhibited a nature and extent of joy that he rarely

manifests in any other setting. G.M.G. and J.M.G. delighted in the

opportunitytobringtotheirbelovedsonalevelofhappinesswhich

hedoesnotexpressanywhereelse.

927. SinceR.J.R.G. first started visitingWalt DisneyWorld, his cognitive

impairmentshavemanifested themselves inaspecificway: R.J.R.G.

knows the entire Walt Disney World layout. He is compelled to

alwaysgoonthesamerides:TestTrackatEpcot,SplashMountainat

MagicKingdom,andToyStoryatHollywoodStudios.Anychangesor

disruptions in his routine will result in emotional and behavioral

meltdowns.

928. WheneverR.J.R.G.suffersthroughoneofhismeltdowns,hisparents

attempt to calmhimdown. When theydo so he reacts bypushing

them.Theseepisodesposeanextremelydifficultanduncomfortable

situationthatwouldbeavoidedifDisneystillaccommodatedguests

withdisabilitiessuchasR.J.R.G.asDisneywasabletodointhepast.

929. R.J.R.G. is also very likely to experience a meltdown when he is

requiredtoidlywaitforentryintoarideorattractionformorethan

afewminutes. This isbecausehedoesnotunderstandtheconcept

ofwaiting;nordoeshe reactpositively tohavinga lot ofpeople in

closeproximityforextendedperiodsoftime.

930. BecauseR.J.R.G.’scognitivedisabilitydoesnotallowhimtograspthe

conceptofdelayedgratification,i.e.visitingarideorattraction,only

to be told that he cannot ride it until a later time, the new DAS

creates avoidable stressors for R.J.R.G. and significantly increases

the probability of experiencing a meltdown. In fact, since the

implementation of DAS, R.J.R.G. has actually experienced several of

thesemeltdownsatWaltDisneyWorld.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

931. When R.J.R.G. first visited Disney under the DAS, G.M.G. begged

employeesatCityHalltoletherobtainFastPassestosupplementthe

DAScard,sincesheknewthatthenewsystemwasnotgoingtowork

withR.J.R.G.

932. After theDAScame intoeffect, forR.J.R.G.,WaltDisneyWorldwent

from being his favorite place, to a complete nightmare. Despite

visitingtheparkssooftenduetotheirhome’srelativeproximityto

Walt Disney World, the family is considering ending such visits,

because of the alienating and discriminating treatment they have

beensubjectedtoundertheDAS.

933. Due to Disney’s recent refusal to provide individually tailored

accommodations forthebenefitofguestswithcognitivedisabilities

such asR.J.R.G., andDisney’s arbitrary and inflexibleDAS,which is

enforced regardless of the guest’s specific needs, R.J.R.G. has been

prevented fromexperiencing the full enjoymentof theParks to the

sameextenthehasenjoyedtheminthepast,andtothesameextent

affordedtopersonswithoutadisability.

934. After DAS went into effect, R.J.R.G. no longer received the type of

accommodationandattentionhereceivedpriortoOctober9,2013.

935. Alsodue toDisney’s refusal tomodify itsprocedures to reasonably

accommodateR.J.R.G.’sneeds,G.M.G.hasbeendeterredfromthefull

use and enjoyment of the park’s rides and attractions. As a

consequence, the family’s interest in continuing their visits toWalt

DisneyWorldhasbeenconsiderablyreduced.

936. If Disney had not abandoned its long standing practices of

welcoming and accommodating the special needs of guests with

cognitive impairments, R.J.R.G. and his parents would continue to

visittheParksasoftenastheydidintheprecedingsevenyears.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

937. Notwithstanding Disney’s highly sophisticated knowledge and

awareness of the needs of persons with cognitive disabilities, and

notwithstanding Disney’s historic eagerness and ability to

accommodateR.J.R.G.’sspecialneeds,Disneypersonnelhaverefused

toconductanindividualizedassessmentofR.J.R.G.'scapacitytoavail

himself to the DAS policies; and tomodify DAS to allow R.J.R.G. to

enjoythesamebenefitsandprivilegesasnon‐disabledguests.

938. Disney employees have shownnowillingness or desire to improve

theexperienceforguestslikeR.J.R.G.

939. G.M.G.incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.

WHEREFORE, Plaintiff R.J.R.G., by and through G.M.G., as R.J.R.G.'s

nextfriend,parent,andnaturalguardian,praysthatthisCourtadjudicate

thisdisputeandenteranOrder:


discriminationagainstPlaintiffonaccountofR.J.R.G.’sdisability;

and


andproceduresinordertoaffordPlaintiffwithanopportunityto





PlaintiffwhenshevisitstheDisneyParks;and


dissemination regarding Disney’s remedial measures and

modified policies, to prevent Disney from further deterring



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Plaintiff from visiting Disney Parks as a result of anticipated

discrimination;and








COUNT87


R.J.R.G.v.Disney

940. Plaintiff R.J.R.G. incorporates and re‐alleges the allegations of


above.

941. During one or more visits to the Parks, R.J.R.G. suffered actual

meltdowns.

942. R.J.R.G.’smeltdownsatWaltDisneyWorldwereproximatelycaused

byDisney’snegligent,unlawful,reckless,andarbitrarytreatmentof

R.J.R.G. during his patronage of Disney’s facilities. At all material

times, Disney knew R.J.R.G. to be vulnerable to emotional injury if

treatedinsuchamanner.

943. R.J.R.G.’s meltdowns and the treatment which proximately caused

R.J.R.G. to experience them caused him grave and extreme mental


accountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE, Plaintiff R.J.R.G., by and through G.M.G. as R.J.R.G.’s




R.J.R.G.;and

FindingsuchinflictiontohavecauseddamagestoR.J.R.G.;and

Entering judgment for Plaintiff R.J.R.G. in the amount of such

damages;and





COUNT88


R.J.R.G.v.Disney

944. Plaintiff R.J.R.G. incorporates and re‐alleges the allegations of


above.

945. During one or more visits to the Parks, R.J.R.G. suffered actual

meltdowns.

946. R.J.R.G.’s meltdowns in the Parks were proximately caused by

Disney’s outrageous, unlawful and reckless treatment of R.J.R.G.

during his patronage of Disney’s facilities. At all material times,

DisneyknewR.J.R.G. tobevulnerable toemotional injury if treated

insuchamanner.

947. R.J.R.G.’s meltdown and the treatment which proximately caused

R.J.R.G. to experience them caused her grave and extreme mental



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


accountable.

WHEREFORE, Plaintiff R.J.R.G., by and through G.M.G., as R.J.R.G.’s




uponR.J.R.G.;and

FindingsuchinflictiontohavecauseddamagestoR.J.R.G.;and

Entering judgment for Plaintiff R.J.R.G. in the amount of such

damages;







COUNT89

BreachofContract

G.M.G.v.Disney

948. Plaintiff G.M.G. incorporates and re‐alleges the allegations of


above.

949. G.M.G. entered into a contract through which Disney promised to




inbreachofcontract.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

951. G.M.G.incurredexpensesassociatedwiththefamily’swastedtripto


WHEREFORE, Plaintiff G.M.G. prays that this Court adjudicate this


FindingthatDisneybreacheditscontractwithG.M.G.;and

Entering judgment for Plaintiff G.M.G. in the amount of her






COUNT90


G.M.G.v.Disney



above.

953. DuringoneormorevisitstotheParks,G.M.G.’sbelovedson,R.J.R.G.,

sufferedactualmeltdownswhileinG.M.G.’spresence.


Disney’s negligent, unlawful, reckless and arbitrary treatment of



treatedinsuchamannerbyanyone.

955. G.M.G.directlyobserved thestressors leadingup to themeltdowns,

R.J.R.G.’s escalating frustration, and his resulting meltdowns.

Particularly in light of her trust and confidence that Disney would

complywithapplicablelawandactinagraciousandcaringmanner



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

toward her son, G.M.G. could do nothing reasonable to prevent the

meltdowns.

956. G.M.G.’s observation of R.J.R.G.’s meltdowns and of the outrageous

conduct and treatment which proximately caused R.J.R.G. to

experiencethemeltdowns,causedG.M.G.graveandextrememental


accountable.




G.M.G.;and

FindingsuchinflictiontohavecauseddamagestoG.M.G.;and

Entering judgment for Plaintiff G.M.G. in the amount of such

damages;and





COUNT91


J.M.G.v.Disney

957. Plaintiff J.M.G. incorporates and re‐alleges the allegations of


above.

958. DuringoneormorevisitstotheParks, J.M.G.’sbelovedson,R.J.R.G.,

sufferedactualmeltdownswhileinJ.M.G.’spresence.


Disney’s negligent, unlawful, reckless, and arbitrary treatment of



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



treatedinsuchamannerbyanyone.

960. J.M.G. directly observed the stressors leading up to themeltdowns,

R.J.R.G.’s escalating distress, and his resulting meltdowns.

Particularly in light of his trust and confidence that Disney would


toward his son, J.M.G. could do nothing reasonable to prevent the

meltdowns.

961. C.D.P’s witnessing of R.J.R.G.’s meltdowns and of the outrageous


experience themeltdowns, caused J.M.G. grave andextrememental


accountable.

WHEREFORE, Plaintiff J.M.G. prays that this Court adjudicate this



J.M.G.;and

FindingsuchinflictiontohavecauseddamagestoJ.M.G.;and

Entering judgment for Plaintiff J.M.G. in the amount of such

damages;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT92


G.M.G.v.Disney



above.

963. DuringoneormorevisitstotheParks,G.M.G.’sbelovedson,R.J.R.G.,

sufferedactualmeltdowns.


Disney’s outrageous, unlawful, and reckless treatment of R.J.R.G.



insuchamannerbyanyone.

965. G.M.G.directlyobserved thestressors leadingup to themeltdowns,

R.J.R.G.’s increasing distress, and his resulting meltdowns.



toward her son, G.M.G. could do nothing reasonable to prevent the

meltdowns.

966. G.M.G.’s witnessing of R.J.R.G.’s meltdowns and of the outrageous


experiencethemeltdowns,causedG.M.G.graveandextrememental


accountable.




uponG.M.G.;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

FindingsuchinflictiontohavecauseddamagestoG.M.G.;and

Entering judgment for Plaintiff G.M.G. in the amount of such

damages;







COUNT93


J.M.G.v.Disney

967. Plaintiff J.M.G. incorporates and re‐alleges the allegations of


above.

968. DuringoneormorevisitstotheParks, J.M.G.’sbelovedson,R.J.R.G.,



Disney’s outrageous, unlawful and reckless treatment of R.J.R.G.




970. J.M.G. directly observed the stressors leading up to themeltdowns,

R.J.R.G.’s increasing distress, and his resulting meltdowns.



toward his son, J.M.G. could do nothing reasonable to prevent the

meltdown.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

971. J.M.G.’s witnessing of R.J.R.G.’s meltdown and of the outrageous


experience themeltdowns, caused J.M.G. grave andextrememental


accountable.

WHEREFORE, Plaintiff J.M.G. prays that this Court adjudicate this



uponJ.M.G.;and

FindingsuchinflictiontohavecauseddamagestoJ.M.G.;and

Entering judgment for Plaintiff J.M.G. in the amount of such

damages;







COUNT94


42U.S.C.§§12131,etseq.

P.H.G.v.Disney

972. PlaintiffP.H.G.incorporatesandre‐allegesparagraphs1through66,


973. P.H.G.hascerebralpalsy,seizuredisorderandanxiety. He is100%

disabled,asawheelchair‐boundquadriplegic. P.H.G.doesn’t speak,

walkormovehishands.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

974. P.H.G. is 22 years of age and is generally in the care of hismother,

E.G.R., who brings this action as P.H.G.’s court appointed

conservator,nextfriend,parentandnaturalguardian.

975. P.H.G.andE.G.R.areresidentsofSanBernardinoCounty,California.

976. E.G.R. was an annual passholder who, prior to October 9, 2013,

visitedDisneylandeverymonthalongwithP.H.G.andP.H.G.’sfather

andfourbrothers.Duringthosevisits,P.H.G.exhibitedanatureand

extentof joy thatherarelyshowed inanyothersetting. E.G.R.was

alwaysproudand joyfulof theopportunity tobring toherbeloved

childalevelofhappinesswhichherarelyshowedelsewhere.

977. P.H.G. is incapable of waiting in lines without his cognitive

impairmentscausinghimtoexperiencestimmingandmeltdownsor

beingatriskfromheatimposedanxietyandseizures.

978. On December 31, 2014, P.H.G. and his six family members visited

DisneylandandwaitedonalineatCityHallforoveranhourtogeta

DAS card. All seven family members had to wait on line as the

Disney employee claimed he had to see every family member in

orderforthepasstoincludethem.

979. AsaresultofthelongwaitatCityHall,P.H.G.andhisfamilydidnot

gettotheirfirstrideuntiltwohoursaftertheyenteredDisneyland.

980. P.H.G.wearsadisposableundergarment for incontinence thatmust

bechangedeverytwohours.

981. Based on themedical need to change P.H.G.’s undergarment, P.H.G.

missedareturnridetimeundertheDAS.Despiteexplainingthatto

employeeattheattraction,thepartywasrefusedaccesstotheride.

982. P.H.G.andhisfamilywerealsoturnedawayfromrides,includingthe

Peter Pan ride, when the party arrivedwith the DAS card to get a



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

returntimeandweretold“wearenotdoingtheDASrightnow,you

cancomebackwhenwestartdoingthem.”

983. Yet when E.G.R. inquired “when is that?” The Disney employee

responded,“wedon’tknow.”

984. Disneyfailedtoprovideanopportunitytoreturnandenjoytheride,

andindoingso,failedtoprovidetoP.H.G.afullopportunitytoenjoy

thepark,equaltothosewithoutadisability.

985. In fact,Disneyaffirmatively frustratedP.H.G.’sopportunity toenjoy

the park when a Disney employee sent away the party from the

SpaceMountainDASkioskand falsely told them thatonlyCityHall

couldprovideaSpaceMountainreturntimeintheirpassbook.

986. After being unnecessarily run around the park for 30 minutes in

order to get a ride time inhis passbook for SpaceMountain, P.H.G.

andhispartylearnedthattheinformationtheDisneyemployeegave

themwasfalse.TheyreceivedaridetimeforSpaceMountainatthe

kiosk for Buzz Lightyear which provided a return time that was

anothertwohourslater.

987. This scavenger hunt for a ride time was so stressful to P.H.G. and

caused so much anxiety that his entire body began to shake and

convulse.

988. Theproblemofridesbeinglessaccessibletothedisabledthantothe

restofthepopulationispervasiveandcontinuedduringP.H.G.’svisit

toCaliforniaAdventureParkinJanuary2014.

989. AtCaliforniaAdventure,P.H.G.’spartywasgivenatimetocomeback

but upon returning, the ridewas not open and a Disney employee

told the party they had to wait another prolonged period of time

untilanewly‐issuedpassbookreturntime.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


preventedP.H.G.fromexperiencingthefullenjoymentoftheDisney

Parks,equaltothosewithoutadisability.

991. In order to experience the facilities and services of Disney Parks

since the implementation of the DAS, P.H.G. is now forced to idly

stand in an extended‐duration line, enduring all potential anxiety

andseizuretriggers,atCityHalltohavehisphotographtakenanda

DisabilityAccessServiceCardmadeforhim.

992. Similarly, each time P.H.G. wants to experience Disneyland, he is

forced to idly wait amongst anxiety and seizure triggers, just to

obtainpassbookreturntimes.


fact that P.H.G.’s diagnosis will not change and his annual pass is

good for twelve months. The expiration of the DAS card after

approximately two weeks assures that each visit to the Parks will

beginwithstressors,notpleasures.

994. SinceDefendant’simplementationoftheDAS,P.H.G.andE.G.R.have

visited multiple Disney Parks, including Disneyland and California

Adventure Park onmultiple occasions, including but not limited to

visitsonDecember31,2013andJanuary,2014.

995. The new procedure triggers P.H.G.’s anxiety and seizure more

frequentlyattheDisneyParks.

996. TheaccommodationsDisneyclaimstoprovidethroughtheDASwill

not allow P.H.G. to utilize his annual pass in such a way that it

provides the equal enjoyment of theDisney Parks as that of a non

disabledperson.


needsofpersonswithcognitive impairmentsandotherdisabilities,



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

and notwithstanding Disney’s historic ability to accommodate

P.H.G.’s special needs, Disney personnel now offered ineffective,

apathetic,obtuseresponses toE.G.R.’srecitationsregardingP.H.G.’s

needs.Thefurtherrefusetoconductanyindividualizedassessment

of P.H.G.’s accessibility needs, particularly whether Disney’s

inflexible application of the DAS can accommodate them. Disney’s

actions and statements are so contrary to Disney’s body of

knowledgeandtoDisney’shistoricperformancethatDisneycannot

haveaccidentallyproposedsuchabsurdities.


improvetheexperienceforguestslikeP.H.G.

999. E.G.R.incurredexpensesassociatedwiththefamily’swastedtripsto

thepark.

1000. The interest P.H.G. and E.G.R. have in attending Disney Parks is

substantiallyreduced.

WHEREFORE,PlaintiffP.H.G.,byandthroughE.G.R.ashisnext

friend,parentandnaturalguardian,praysthatthisCourtadjudicatethis



discrimination against Plaintiff on account of P.H.G.’s disability;

and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





and








COUNT95

BreachofContract

E.G.R.v.Disney

1001. Plaintiff E.G.R. incorporates and re‐alleges the allegations of


above.

1002. E.G.R. entered into a contract through which Disney promised to




inbreachofcontract.

1004. E.G.R.incurredexpensesassociatedwiththefamily’swastedtripsto


WHEREFORE,PlaintiffE.G.R.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithE.G.R.;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Entering judgment for Plaintiff E.G.R. in the amount of her






COUNT96



P.H.G.v.Disney

1005. P.H.G. incorporates and re‐alleges paragraphs 1 through 68, 651


1006. P.H.G.isandatallmaterialtimeshasbeenadisabledpersonwithin


















1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

P.H.G.’saccesstoDisney’sprograms,servicesandactivities. Disney















WHEREFORE, Plaintiffs P.H.G. prays that this Court adjudicate this



discrimination against Plaintiffs on account of P.H.G.’s disability;

and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





and



Entering judgment for Plaintiff P.H.G. in the amount of his non‐









COUNT97


42U.S.C.§§12131,etseq.

J.W.Bv.Disney

1013. PlaintiffJ.W.B.incorporatesandre‐allegesparagraphs1through66,


1014. J.W.B.hasbeendiagnosedwithcomplexautism.Hisverbalskillsare

very limited: J.W.B. communicates mostly either through behavior,

bywriting things down, or by having his parents offer him several

choices.

1015. WheneverJ.W.B.isfacedwithachangeinhisusualroutine,orwhen

he is forced to idly wait for extended periods of time, J.W.B.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

experiences severe meltdowns, which he expresses by punching

himselfonthehead,pinchinghimself,andpinchingfamilymembers

whoareincloseproximitytohim.

1016. J.W.B.isapersonwithadisability,pursuanttothatterm’sdefinition

in42U.S.C.§12102(1).

1017. J.W.B. is 22 years of age and in the care of hismother, N.F.B.,who

brings this action as J.W.B.'s next friend, parent, and natural

guardian,andhisfather,J.E.B.

1018. J.W.B.andhisfamilyareresidentsofHillsboroughCounty,Florida.

1019. J.W.B. visitedWaltDisneyWorld for the first timewithhisparents

whenhewasthreeyearsofage.Thereafter,J.W.B.,N.F.B., J.E.B.,and

their older son, V.J.B. frequently visited Disney, because the entire

family has always been Disney lovers, and they livewithin driving

distanceoftheFloridaparks.

1020. For most of his childhood and continuously into early adulthood,

J.W.B. visitedWaltDisneyWorldwithN.F.B., J.E.B., andV.J.B.under

the Guest Assistance Card system, and had been wonderfully

accommodated. During those visits, J.W.B. displayed a nature and

extentofjoythatherarelyexpressesinanyothersetting.

1021. J.W.B. fondness for Disney is so acute that he possess over 1,000

Disneymovies. Over one hundred of them are of Peter Pan. Every

time the family goes on vacation, or even on short family outings,

J.W.B. takessomeof themovieswithhim.Even ifhe isnotgoingto

watchthem,helikescarryingthemaround.IfJ.W.B.hastowakeup

earlyanddoesnotwanttogetoutofbed,allN.F.B.hastodoiswalk

over to his Disney movie collection and start touching them, and

J.W.B.willgetup. Whenhewasinschool,J.W.B.wouldalwaystake

someofthefilmsinhisbackpack.Thefamily’sfrequenttripstoWalt



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Disney World used to be genuinely fun outings for J.W.B and his

brother;and J.W.B.askedhisparents tovisit theparkseveryweek;

sometimes even twice a week. N.F.B. acquiesced, because she

delightedintheopportunitytoprovidetoherbelovedsonsalevelof

happinesswhichtheydonotgettoexperienceelsewhere.

1022. For the past twenty years, N.F.B. purchase annual passes to Walt

DisneyWorld, allowing the family to visit as often as theywished.

J.W.B. rarely experienced any behavioral meltdowns because the

GACaccommodatedJ.W.Bremarkablywell.

1023. Since J.W.B. was a small child, his cognitive impairments have

manifested themselves in a very distinct way during the family’s

visits to Disney. Before each trip, J.W.B. plans the specific order in

which he must experience the rides, and how many times he will

enjoy each one.On someoccasions, he decides hewill just go on a

singleriderepeatedly,untilhegets tiredof it.Anyvariations inhis

prearrangedplanwillculminateinameltdown.

1024. Whenever J.W.B. experiences one of his meltdowns, his parents

attempt to do everything possible to calmhimdown, but it is very

difficult to do so, especially when he begins pinching his parents

veryhard.

1025. J.W.B has the same overwhelming reaction when he is required to

waitforentryintoarideorattractionformorethanafewminutes.

1026. BecauseJ.W.B.isincapableofunderstandingtheconceptofvisitinga

ride or attraction only to be prohibited from riding it until a later

time, the new DAS creates stressors which significantly increase

J.W.B.’s potential for meltdown. J.W.B.’s family was able to avert

thesestressorsunderDisney’spriorGuestDisabilityCard.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1027. DuetoDisney’srecentrefusaltoaccommodateguestswithcognitive

disabilitiessuchasJ.W.B.,andDisney’s inflexibleenforcementof its

arbitrary new DAS, which is adhered to regardless of the guest’s

specificneeds, J.W.B.hasbeenpreventedfromexperiencingthe full

enjoyment of the Parks, to the same extent afforded to persons

withoutadisability.

1028. After DAS went into effect, J.W.B. no longer received the type of

accommodation and attention he had received when visiting the

Parks in the past. As a consequence, the family’s interest in

continuing their regular trips to Walt Disney World has been

considerably reduced. This is problematic because J.W.B andV.J.B.

have grown up accustomed to visiting Disney very frequently, and

theystillaskN.F.B.foradditionaldaytrips.

1029. IfDisneyhadnotabandoneditstime‐honoredpracticeofwelcoming

and accommodating guests with cognitive impairments, J.W.B.,

N.F.B., J.E.B, andV.J.Bwould continue to visit theParks as often as

theyhaveoverthepasttwodecades.N.F.B.knowsthefamilycanno

longerregularlyvisitWaltDisneyWorldbecauseJ.W.B.willagainbe

subjectedtothediscriminationthatisbuiltintotheDAS.

1030. Notwithstanding Disney’s exceptionally sophisticated knowledge

and awareness of the necessities of persons with cognitive

impairments, and despite their long‐established eagerness to

accommodate J.W.B.’s specialneeds,Disneypersonnelhave refused

toconductanindividualizedassessmentof J.W.B.'scapacitytoavail

himselftothenewDASpolicies,andtomodifythemwhennecessary,

inordertoallowJ.W.B.toenjoybenefitsandprivilegestothesame

extentasnon‐disabledguests.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


theexperienceforguestslikeJ.W.B.

1032. N.F.B. incurred expenses associated with the family’s wasted trips

fortheParks,includingbutnotlimitedtothecostsofacaretakerto

go to the Parks with J.W.B. when neither of the parents could

accompanyhim.

WHEREFORE, Plaintiff J.W.B., by and through N.F.B., as J.W.B.'s next

friend,parent,andnaturalguardian,prays that thisCourtadjudicate this



discrimination against Plaintiff on account of J.W.B.’s disability;

and












discrimination;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.




COUNT98


42U.S.C.§§12131,etseq.

V.J.B.v.Disney

1033. PlaintiffV.J.B. incorporatesandre‐allegesparagraphs1 through66,


1034. Just like his brother, J.W.B, V.J.B. has been diagnosedwith complex

autism. Also like his brother, J.W.B., V.J.B’s verbal skills are

extremelylimited:V.J.B.communicateswithafewwords,butmostly

throughbehavior,bywriting thingsdown,orbyhavinghisparents

offerhimseveralchoices.

1035. When V.J.B. has to idly wait for extended periods of time, he

experiencesemotionalmeltdowns,whichheexpressesbycryingand

wailing in an intense and boisterous way. Despite his parents’

attempts to subdue him, V.J.B. will not calm down until he is done

fullyexperiencinghismeltdown.

1036. V.J.B. isapersonwithadisability,pursuant to the term’sdefinition

under42U.S.C.§12102(1).

1037. V.J.B. is 23 years of age and in the care of hismother, N.F.B., who

brings this action as V.J.B.'s next friend, parent, and natural

guardian,andhisfather,J.E.B.

1038. V.J.B.andhisfamilyareresidentsofHillsboroughCounty,Florida.

1039. V.J.B. first visitedWalt DisneyWorldwith his parents and brother

J.W.B.whenhewasfouryearsofage.Thereafter,V.J.B.,N.F.B.,J.E.B.,

and J.W.B. frequently returned to theDisneyParks, since theentire



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

family has been lifelong Disney lovers, and live within driving

distanceoftheparks.

1040. For most of his childhood and continuously into early adulthood,

V.J.B. has visited Walt Disney World with N.F.B., J.E.B., and J.W.B.

with the Guest Assistance Card, and has been beautifully

accommodated. Duringthosevisits,V.J.B.exhibitedanextentof joy

andexhilarationthatherarelyexpressesinanyothersetting.

1041. In fact, just like his brother J.W.B, V.J.B. as a devotedDisney lover.

V.J.B.alsohasanextensivecollectionofDisneymovies. Everytime

the family goes on vacation, or even on short family outings, V.J.B.

takes someof themovieDVDswithhim towatchonhis computer.

Throughout his life, the family’s visits to Walt Disney World have

beenfun‐filledtripsforV.J.B.andhisbrother.Thetripsoccurredon

a weekly basis, sometimes even more often. N.F.B. acquiesced,

becauseshedelightedintheopportunitytobringtohersonsalevel

ofjoywhichtheydonotgettoexperienceanywhereelse.

1042. For the past twenty years, N.F.B. purchased annual passes toWalt

DisneyWorld, allowing the family to visit as often as theywished.

V.J.B. seldom experienced any meltdowns because the Guess

AssistanceCardaccommodatedhimandhisbrotherwonderfully.

1043. Since V.J.B. was a small child, his cognitive impairments have

manifestedthemselvesinaspecificwayduringthefamily’svisitsto

the Disney Parks. Before each trip, his brother J.W.B. planned the

precise order in which he wants to experience the rides, and how

many timeshewill enjoy eachone.V.J.B. ismore subdued thanhis

brother,butanychangesinthepre‐arrangedroutinewillalsoresult

inV.J.B.experiencingameltdown.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1044. V.J.B.wouldalsoreactwithameltdownifhe isrequiredtowait for

entryintoarideorattractionformorethanafewminutes.

1045. Because V.J.B. does not comprehend the concept of delayed

gratification, i.e., visiting a ride or attraction, only to be prohibited

fromridingituntilalatertime,theDAScreatesavoidablestressors

forhim,whichsignificantly increasetheprobabilityofexperiencing

ameltdown.

1046. Due to Disney’s refusal to furnish accommodations individually

tailored to the needs of guests with cognitive disabilities such as

V.J.B., andDisney’s inflexibleenforcementof its arbitrarynewDAS,

whichisadheredtoregardlessoftheguest’sspecificneeds,V.J.B.has

beenpreventedfromfullyenjoyingtheParkstothesameextentthat

hehasbeenusedtothroughouthisentirelifewhengoingtoDisney,

and to the same extent afforded to persons without any type of

disability.

1047. AftertheDASwentintoeffect,N.F.B.hasbeenhesitanttotakeV.J.B.

to Disney, because her younger son, J.W.B., visited Hollywood

Studios under the new system, along with a caretaker, and his

experiencesweresounfavorable,thatN.F.B.doesnotwanttoexpose

V.J.B. to the same alienating treatment. As a consequence, N.F.B.’s

interest in continuing their customary trips to Walt Disney World

haswanedextensively.Aswithhisbrother,J.W.B.,thisposesavery

difficultsituationforthefamily,becauseJ.W.BandV.J.B.havegrown

upusedtovisitingtheDisneyParksonaweeklybasis,andV.J.B.still

asksN.F.B.foradditionalvisits.

1048. IfDisneyhadnotabandoneditstime‐honoredpracticeofwelcoming

and accommodating guests with cognitive impairments, J.W.B.,

N.F.B., J.E.B, andV.J.Bwould continue to visit theParks as often as



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

theyhaveoverthepasttwodecades.N.F.B.knowsthefamilycanno

longerregularlyvisitWaltDisneyWorldbecauseV.J.B.willagainbe

subjectedtothediscriminationthatisbuiltintotheDAS.


experience with the necessities of persons with cognitive

impairments, and despite their historic eagerness and ability to

accommodateV.J.B.’sspecialneeds,Disneypersonnelhasrefusedto

conduct an individualized assessment of V.J.B.'s capacity to avail

himself to the DAS policies, and to modify DAS to allow V.J.B. to

enjoythebenefitsandprivilegestothesameextentasnon‐disabled

guests.

1050. Disney employees have shown no willingness or inclination to

improvetheexperienceforguestslikeV.J.B.

1051. N.F.B.incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.

WHEREFORE, Plaintiff V.J.B., by and through N.F.B., as V.J.B.'s next




discrimination against Plaintiff on account of V.J.B.’s disability;

and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





discrimination;and








COUNT99

BreachofContract

N.F.B.v.Disney

1052. Plaintiff N.F.B. incorporates and re‐alleges the allegations of

paragraphs1through66,651through654,1014through1032,and

1034through1051above.

1053. N.F.B. entered into a contract through which Disney promised to




inbreachofcontract.

1055. N.F.B. incurredexpensesassociatedwiththe family’swastedtripto


WHEREFORE,PlaintiffN.B.praysthatthisCourtadjudicatethisdispute

andenteranOrder:

FindingthatDisneybreacheditscontractwithN.F.B.;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Entering judgment for Plaintiff N.F.B. in the amount of her






COUNT100


42U.S.C.§§12131,etseq.

G.H.v.Disney

1056. Plaintiff G.H. incorporates and re‐alleges paragraphs 1 through 66,


1057. G.H. has Asperger’s syndrome, sensory integration dysfunction,

bipolar disorder, fibromyalgia, asthma, scoliosis, depression,

anxiety, orthostatic hypotension (dizzy spells), irritable bowel

syndrome,andTypeIIdiabetes.

1058. G.H.is19yearsofage,6’2”,250pounds,andisgenerallyinthecare

of his mother, J.H., who brings this action as G.H.’s next friend,

parentandnaturalguardian.

1059. G.H.andJ.H.areresidentsofLosAngelesCounty,California.

1060. G.H.andJ.H.wereannualpassholderswho,priortoOctober9,2013,

regularly visited Disneyland and Disney’s California Adventure.

Duringthosevisits,G.H.exhibitedanatureandextentofjoythathe

rarelyshowedinanyothersetting.J.H.wasalwaysproudandjoyful

oftheopportunitytobringtoherbelovedchildalevelofhappiness

whichherarelyshowedelsewhere.

1061. G.H. is incapable of idly standing in extended lines without his

cognitive impairments causing him to experience stimming and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

meltdownswhenrequiredtowaitinalineforanysignificantperiod.

Triggers will cause G.H. to exhibit stimming behaviors including

flappinghisarmsandhittinghimself.

1062. In addition, G.H.’s sensory integration dysfunction causes him to

dislike others touching or getting too close to him. This causes

irritationandaggressivebehavior.

1063. Before G.H. went to Disneyland on October 25, 2013, J.H. wrote to

Disney to inquire about the effect of the DAS on her son and his

disability.ShecommunicatedthatG.H.cannottolerateextendedidle

waits in lines. In response, J.H. was told that Disney has long

recognizedthatpeoplehavedifferentneeds,andthatDisneywould

continue towork individuallywith their guestswith disabilities to

provideassistancethat isresponsivetotheiruniquecircumstances.

She was also told to visit Guest Relations at any of the Parks to

discuss her individual situation. Disney further assured J.H. that

Disneywouldworkwith J.H. to accommodateG.H. and the family’s

specificneeds.

1064. Disneyalsorepresentedthat inadditionto theDAS,supplementary

FastPassesmaybeavailabletoG.H.atGuestRelations. J.H.wasnot

toldthatwiththeDAS,J.H.wouldhavetocheckinattherideandbe

givenatimetocomeback,andthenstillhavetowaitinline.

1065. Based on Disney’s assurances, J.H. renewed the annual passes and

the family visited the Disneyland on October 11, 2013 and on

October25,2013.

1066. During theOctober11visit, J.H.andG.H.waited in line forover30

minutesatDisney’sCaliforniaAdventure, inorder tospeakwithan

employee about the DAS program. G.H. was on the verge of a

completemeltdownasaresultofthewait,thenoise,andthenumber



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

ofpeoplepresentatGuestRelations. J.H.andG.H.endedup leaving

theparkbecauseG.H.washighlyagitated.

1067. During theOctober25 visit, J.H. took thedayoffwork, hoping that

the DASwouldwork better on a less crowded day. However, once

again, at Guest Relations at Disney’s California Adventure, G.H.

became agitated. Because Disney refused to provide any type of

accommodation for her son, J.H. said she wanted to cancel her

annualpasses.


since the implementation of the DAS, G.H. was forced to begin his

day by idly standing in an extended‐duration line, enduring all

potential meltdown triggers, at City Hall to have his photograph

takenandaDASCardmadeforhim.

1069. Similarly, each time G.H. wanted to experience Disneyland, he was


eachride,whichlimitedtheorderinwhichhecouldexperiencethe

rides.


factthatG.H.’sdiagnosiswillnotchangeandtheannualpassisgood

for twelve months. The expiration of the DAS card after




preventedG.H.fromexperiencingthefullenjoyment,equaltothose



notallowG.H.toexperienceequalenjoymentoftheDisneyParksas

thatofanondisabledperson.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



Disney’shistoricabilitytoaccommodateG.H.’sspecialneeds,Disney

personnel now offered ineffective, apathetic, obtuse responses to

J.H.’srecitationsregardingG.H.’sneeds.Disneyrefusestoconductan

individualized assessment of the DAS’s inability to accommodate

G.H.’s accessibility needs. Disney’s actions and statementswere so



absurdities.


improve the experience for guests like G.H. despite the advanced

noticetheyreceivedofG.H.’sneedsforaccommodations.

1075. J.H. incurred expenses associated with the family’s wasted trips to

Disneyland. Some costs were reimbursed after she cancelled the

family’sannualpassesat thetimeof theOctober25visit,butmany

costsremainunreimbursed.

1076. G.H. and J.H. have not returned to the Disney Parks since J.H

cancelledtheirannualpassesonOctober25.

WHEREFORE,PlaintiffG.H.,byandthroughJ.H.ashisnextfriend,


andenteranOrder:


discriminationagainstPlaintiffonaccountofG.H.’sdisability;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.








and








COUNT101

BreachofContract

J.H.v.Disney

1077. Plaintiff J.H. incorporates and re‐alleges the allegations of

paragraphs1through66,651through654,and1057through1076

above.

1078. J.H. entered into a contract through which Disney promised to




inbreachofcontract.

1080. J.H. incurred expenses associated with the family’s wasted trips to




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE,PlaintiffJ.H.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithJ.H.;and

EnteringjudgmentforPlaintiffJ.H.intheamountofhereconomic

monetarydamages;and





COUNT102



G.H.v.Disney

1081. G.H. incorporates and re‐alleges paragraphs 1 through 68, 651


1082. G.H. is and at allmaterial times has been a disabled personwithin







1084. Section52oftheCaliforniaCivilCodeprovidesthatwhoeverdenies







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





G.H.’s access to Disney’s programs, services and activities. Disney















WHEREFORE, Plaintiffs G.H. prays that this Court adjudicate this



discrimination against Plaintiffs on account of G.H.’s disability;

and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.








and



Entering judgment for Plaintiff G.H. in the amount of his non‐









COUNT103


42U.S.C.§§12131,etseq.

J.S.H.v.Disney

1089. Plaintiff J.S.H. incorporatesandre‐allegesparagraphs1 through66,


1090. J.S.H.hasautismpervasivedevelopmentdisorder.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1091. J.S.H. is19yearsof age. He stands6’3’’ tall. He is generally in the

care of his mother, S.J.H., who brings this action as J.S.H.’s parent,

nextfriendandCourt‐AppointedCo‐Guardian.

1092. J.S.H.andS.J.H.areresidentsofScottCounty,Kentucky.

1093. Since J.S.H. was six years old, and until October 9, 2013, J.S.H. and

S.J.H. visitedWalt DisneyWorld every two or three years. During

those visits, J.S.H. exhibited a nature and extent of joy that S.J.H.

rarely showed in any other setting. S.J.H. was always proud and


happinesswhichherarelyshowedelsewhere.

1094. Becauseofthesefondmemories,J.S.H.andS.J.H.visitedWaltDisney

WorldinMarch2014.

1095. J.S.H. is incapable of idly standing in lines for more than a few

minutes without his cognitive impairments causing him to

experience anxiety, stimming, and ultimately meltdowns. Triggers

willcauseJ.S.H.tohithimself.


preventedJ.S.H.fromexperiencingthefullenjoyment,equaltothose



since the implementation of the DAS, J.S.H. is now forced to idly

standinanextended‐durationline,enduringallpotentialtriggers,at

CityHalltohavehisphotographtakenandaDASmadeforhim.

1098. Similarly,eachtimeJ.S.H.wantstoexperienceWaltDisneyWorldhe

is forced to idlywait amongst trigger after trigger for return times

on each ridewhich limit the order inwhich he can experience the

rides.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


fact that J.S.H.’s diagnosiswill not. The expiration of theDAS card

afterapproximatelytwoweeksassuresthatateachvisittotheParks

willbeginwithstressors,notpleasures.

1100. Since Disney’s implementation of the DAS, J.S.H. and S.J.H. have

visited multiple Disney sites between March 10‐14, 2014. During

that time the family complained to various Walt Disney World

managers.

1101. S.J.H.’s husband spoke to Darlene at Guest Relations in connection

with J.S.H’s disabilities. Prior to October 9, 2013, S.J.H. brought a

doctor’s letter describing J.S.H.s need for accommodations. On the

March10,2014visit,Disneyrefused to lookat the letter, soS.J.H.’s

husband had to emphasize to Darlene J.S.H.’s inability to wait on

lines. Darleneprovided threeFastPasses, alongwith theDAS card,

andstatedthatS.J.Hcouldnotdemandthesepassesatotherparks.

1102. Amember of S.J.H.’s party replied that theywere not “demanding”

butratheraskingforhelp.

1103. J.S.H. tried to use theDAS pass, but thewait timeswere so long, it

was difficult to redirect J.S.H and distract him while they were

waiting.Asaresult,hehadseveralmeltdownsinthepark.

1104. ThenewDASproceduretriggersstimmingbehaviorsandmeltdowns

inJ.S.H.atWaltDisneyWorld.

1105. Providing an accommodation one time will not assure J.S.H. the

equal enjoyment of the Disney Parks as that of a non‐disabled

person.



Disney’s historic ability to accommodate J.S.H.’s special needs,



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


responses to S.J.H.’s recitations regarding J.S.H.’s needs. Disney

refuses to conduct an individualized assessment of J.S.H.’s

accessibility needs or of the DAS’s ability to accommodate them.

Disney’sactionsandstatementsaresocontrarytoDisney’sbodyof




improvetheexperienceforguestslikeJ.S.H.

1108. S.J.H. incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.

1109. J.S.H.andS.J.H.willnotconsiderfuturetripstoDisneyParksaslong

as the DAS is in place. Their interest in attending Disney Parks is

substantiallyreduced.

WHEREFORE,PlaintiffJ.S.H.,byandthroughS.J.H.ashisparentand

naturalguardian,praysthatthisCourtadjudicatethisdisputeandenter

anOrder:


discrimination against Plaintiff on account of J.S.H.’s disability;

and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





and








COUNT104

BreachofContract

S.J.H.v.Disney

1110. Plaintiff S.J.H. incorporates and re‐alleges the allegations of


above.

1111. S.J.H. entered into a contract through which Disney promised to




inbreachofcontract.

1113. S.J.H. incurredexpensesassociatedwiththefamily’swastedtripsto


WHEREFORE,PlaintiffS.J.H.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithS.J.H.;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Entering judgment for Plaintiff S.J.H. in the amount of her






COUNT105


J.S.H.v.Disney

1114. Plaintiff J.S.H. incorporates and re‐alleges the allegations of


above.

1115. During one or more visits to the Parks, J.S.H. suffered an actual

meltdown.

1116. The symptoms and conditions associated with J.S.H.’s meltdown


1117. J.S.H.’smeltdown in the Parkswas proximately caused by Disney’s

negligent,unlawful,recklessandarbitrarytreatmentofJ.S.H.during


knewJ.S.H. tobevulnerable toemotional injury if treated in sucha

mannerbyanyone.

1118. J.S.H.’smeltdownandthetreatmentwhichproximatelycausedJ.S.H.



accountable.

WHEREFORE, Plaintiff J.S.H., by and through S.J.H. as J.S.H.’s next





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


J.S.H.;and

FindingsuchinflictiontohavecauseddamagestoJ.S.H.;and

Entering judgment for Plaintiff J.S.H. in the amount of such

damages;and





COUNT106


J.S.H.v.Disney

1119. Plaintiff J.S.H. incorporates and re‐alleges the allegations of


above.

1120. During one or more visits to the Parks, J.S.H. suffered an actual

meltdown.

1121. The symptoms and conditions associated with J.S.H.’s meltdown


1122. J.S.H.’smeltdown in the Parkswas proximately caused by Disney’s

outrageous, unlawful and reckless treatment of J.S.H. during his


J.S.H.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.

1123. J.S.H.’smeltdownandthetreatmentwhichproximatelycausedJ.S.H.



accountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE, Plaintiff J.S.H., by and through S.J.H. as J.S.H.’s next




uponJ.S.H.;and

FindingsuchinflictiontohavecauseddamagestoJ.S.H.;and

Entering judgment for Plaintiff J.S.H. in the amount of such

damages;







COUNT107


42U.S.C.§§12131,etseq.

J.T.I.v.Disney

1124. Plaintiff J.T.I. incorporates and re‐alleges paragraphs 1 through 66,


1125. J.T.I.hasautismspectrumdisorderandsensorydisorder.

1126. J.T.I. is 14 years of age and is generally in the care of hermother,

K.J.I.,whobringsthisactionasJ.T.I.’snextfriend,parentandnatural

guardian.

1127. J.T.I.andK.J.I.areresidentsofCanada.

1128. Prior to October 9, 2013, J.T.I. and K.J.I. visitedWalt DisneyWorld

twice since J.T.I. was seven years old. During those visits, J.T.I.

exhibitedanatureandextentof joy that J.T.I. rarelyshowed inany



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

othersetting. K.J.I.wasalwaysproudand joyfulof theopportunity

to bring to her beloved child a level of happinesswhich she rarely

showedelsewhere.

1129. Becauseof these fondmemories, J.T.I. andK.J.I. visitedWaltDisney

WorldonoraboutNovember2013.

1130. J.T.I. is incapable of standing in lines without her cognitive

impairments causing her to experience anxiety, stimming and

meltdownswhenrequiredtowaitinalineforasubstantialperiodof

time. Triggers will cause J.T.I. to present verbal and physical

stimming including arm flapping, yelling, screaming, or complete

shutdowncausinghertozoneout.

1131. J.T.I. is unable to wait in line. She does not have the capacity to

comprehend why she cannot promptly have what she sees and

wants. Since Disney’s implementation of the new DAS, Defendant

has prevented J.T.I. from experiencing the full enjoyment of the

DisneyParks,equaltothosewithoutadisability.

1132. InordertoexperiencethefacilitiesandservicesoftheDisneyParks

sincetheimplementationoftheDAS,J.T.I.isnowforcedtoidlystand

inanextended‐duration line,enduringallpotential triggers, atCity

HalltohaveherphotographtakenandaDisabilityAccessCardmade

forher.

1133. Similarly,eachtimeJ.T.I.wantstoexperienceWaltDisneyWorldshe


oneach ridewhich limit theorder inwhichshecanexperience the

rides.

1134. J.T.I. needs to experience Disney Parks by repeating ridesmultiple

times,aprocesstheDASeliminates.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


factthatJ.T.I.’sdiagnosiswillnotchange.TheexpirationoftheDAS

cardafterapproximatelytwoweeksassuresthatwitheveryvacation

J.T.I.hastostandinlinetoreceiveanewDAScardandbesubjected

topotentialtriggers.

1136. SinceDisney’simplementationoftheDAS,J.T.I.andK.J.I.havevisited

DisneyParksand ridesandattractions. InNovemberof2013 they

complained to various Disney representatives regarding their

experiences in Walt Disney World. The complaints included

feedbackprovidedinawrittensurvey.

1137. Thenewprocedure triggersmeltdowns for J.T.I.more frequentlyat

theDisneyParks.

1138. During her November 2013 visit, J.T.I. waited 55 minutes to ride

PiratesoftheCaribbean.Whengivenareturntimetocomebackin

45 minutes, J.T.I. said “boat ride, I wanna go on the boat ride”,

startedflappingherarmsandhadameltdown.K.J.I.tookJ.T.I.away

and tried todistracther.Whentheywentback to theride, theride

wassobackedupthereturntimeswereoffandtheystillhadtowait

inline. J.T.I.waited45minutestogetbackinline,andthenwaited

another 20 more minutes. J.T.I. had a second meltdown while

waitinginline.Therestofthedayprogressedinsamefashion.

1139. More severemeltdowns were provoked by the DAS on the second

day,atExpeditionEverest.Therewasa90‐minutewait for theYeti

ride.When the 90minutes passed, the ride broke down, and J.T.I.

suffered ameltdown. When J.T.I.was finally able to ride enter the

ride, her need for repetition caused her to want to ride it again.

UnabletodobytheDAS,stillanothermeltdownensued.Thefamily

gaveupandlefttheParkearlierthanplanned.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1140. K.J.I. complained toDisney staff and reasonably concluded the staff

just didn’t care. The Disney employees were rude about K.J.I.’s

concerns,includingevenwhenK.J.I.hadtoreturntoGuestRelations

at Hollywood Studios to obtain a corrected DAS card, which the

Disneyemployeeshadoriginally createdwith thewrongexpiration

date.



Disney’shistoricabilitytoaccommodateJ.T.I.’sspecialneeds,Disney

personnel now offered ineffective, apathetic, obtuse responses to

K.J.I.’s recitations regarding J.T.I.’s needs. Their actions were so



absurdities.


improvetheexperienceforguestslikeJ.T.I.

1143. K.J.I. incurredexpensesassociatedwith the family’swasted trips to

theParks.

WHEREFORE,Plaintiff J.T.I., byand throughK.J.I. asherparent and


anOrder:


discrimination against Plaintiff on account of J.T.I.’s disability;

and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.








and








COUNT108

BreachofContract

K.J.I.v.Disney

1144. Plaintiff K.J.I. incorporates and re‐alleges the allegations of


above.

1145. K.J.I. entered into a contract through which Disney promised to




inbreachofcontract.

1147. K.J.I. incurredexpensesassociatedwith the family’swasted trips to




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE,PlaintiffK.J.I.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithK.J.I.;and

Entering judgment for Plaintiff K.J.I. in the amount of her






COUNT109


J.T.I.v.Disney

1148. Plaintiff J.T.I. incorporates and re‐alleges the allegations of


above.

1149. During one or more visits to the Parks, J.T.I. suffered actual

meltdowns.

1150. The symptoms and conditions associated with J.T.I.’s meltdown


1151. J.T.I.’smeltdownsintheParkswereproximatelycausedbyDisney’s

negligent,unlawful, recklessandarbitrarytreatmentof J.T.I.during


knew J.T.I. tobe vulnerable to emotional injury if treated in sucha

mannerbyanyone.

1152. J.T.I.’smeltdown and the treatmentwhich proximately caused J.T.I.



accountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE, Plaintiff J.T.I., by and through K.J.I. as J.T.I.’s next




J.T.I.;and

FindingsuchinflictiontohavecauseddamagestoJ.T.I.;and

Entering judgment for Plaintiff J.T.I. in the amount of such

damages;and





COUNT110


J.T.I.v.Disney

1153. Plaintiff J.T.I. incorporates and re‐alleges the allegations of


above.

1154. During one or more visits to the Parks, J.T.I. suffered actual

meltdowns.

1155. The symptoms and conditions associated with J.T.I.’s meltdowns


1156. J.T.I.’smeltdownsintheParkswereproximatelycausedbyDisney’s

outrageous, unlawful and reckless treatment of J.T.I. during his


J.T.I.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1157. J.T.I.’smeltdownsandthetreatmentwhichproximatelycausedJ.T.I.

toexperiencethemeltdownscausedhimgraveandextrememental


accountable.

WHEREFORE, Plaintiff J.T.I., by and through K.J.I. as J.T.I.’s next




uponJ.T.I.;and

FindingsuchinflictiontohavecauseddamagestoJ.T.I.;and

Entering judgment for Plaintiff J.T.I. in the amount of such

damages;







COUNT111


42U.S.C.§§12131,etseq.

C.J.J.v.Disney

1158. Plaintiff C.J.J. incorporates and re‐alleges paragraphs 1 through 66,


1159. C.J.J. has autism and also suffers from hydrocephalus and cranial

cysts. C.J.J.’s symptoms and stimming patterns include verbal

humming, repetitious storytelling, and hand gestures including



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

pretendinghe is drawingpictures in the airwithhis finger. C.J.J.’s

behaviormeltdownsaremildandnon‐physical.

1160. C.J.J.isapersonwithadisability,asthattermisdefinedin42U.S.C.

§12102(1).

1161. C.J.J. iseightyearsofageand isgenerally in thecareofhismother,

C.R.J.,whobringsthisactionasC.J.J.’snextfriend,parentandnatural

guardian.

1162. C.R.J.andC.J.J.areresidentsofPinellasCounty,Florida.

1163. Prior to October of 2013, C.J.J. and C.R.J. visited the Walt Disney

WorldParksannually,takinghisfirsttriptotheDisneyParkswhen

hewasfiveyearsold.C.R.J.hadgrownupaDisneyloverandwanted

to share her own pleasurable experiences with her children. C.J.J.

carried the Guest Assistance Card (GAC) and was admirably

accommodated–thesewerethemostwonderfultimestheyhadever

had.C.J.J.exhibitedanatureandextentofjoythatherarelyshowed

inanyothersetting. C.R.J.wasproudand joyfulof theopportunity

to bring to her beloved son a level of happiness which he rarely

showedelsewhere.

1164. C.J.J.’s cognitive impairmentsmanifest themselves in a certainway

duringhisvisits to theparks. He is incapableofunderstandingthe

concept of visiting a ride or attraction only to be prohibited from

ridingituntilafuturetime.C.J.J.doesnotunderstandtheconceptof

waitingorhavingtoreturntoaridetorideitlater.InstructingC.J.J.

toendureanextendedwait,ortocomebackatanothertime,asthe

DAS requires, exposes C.J.J. to otherwise avoidable stressors, thus

increasingthechanceshewillexperienceameltdown.

1165. During those trips, the family’svisits to theDisneyParksstartedat

Guest Relations. Disney employees were cordial and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

accommodating; C.R.J. never had to prove C.J.J. is autistic, and she

never felt the Disney employees’ suspicion to the contrary. The

familyquicklyobtainedtheGACforC.J.J.andspenttheremainderof

the day enjoying rides and attractions, usually using the FastPass

accessline.

1166. They did not request, require, or receive instant‐front‐of‐the‐line

access – they simplywere given access to the FastPass line, and in

turn, less waiting time and less stimuli and stressors which could

lead to C.J.J. experiencing a meltdown. This policy accommodated

C.J.J.’s special need because if C.J.J. were required to idly wait for

entry intoa rideorattraction formore thana fewminutes,healso

wouldlikelymeltdown.

1167. C.J.J.’s disorder leaves with an inescapable need to experience

certain Disney attractions repetitively. C.J.J. is a “repeat rider,” a


forconsistency,orderandroutine.C.J.J.willexperienceaparticular

rideorattraction,suchas theBigThunderMountainRailroad,over

and over, for several hours at a time. Disney personnel are very

familiarwiththerepeatridertypeofguest.

1168. DASincreasesthetimethatmustbespentwalkingaroundthepark,

intheheat,waitingtoridearide.ThisexposesC.J.J.totheadditional

riskof sufferingheatexhaustion, especiallywithhishydrocephalus

andcranialcysts.

1169. Under the GAC, C.J.J. and C.R.J. almost always had a calm and

pleasurable experience at the Disney Parks. The opposite is true

undertheDAS.

1170. For C.R.J. and C.J.J., the disappointment started in March of 2014,

whentheyvisitedWaltDisneyWorldforC.R.J.’sdaughter’sbirthday.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1171. WhenC.R.J.andC.J.J.arrived,theywereencountereda lineatGuest

Relations. After a 30‐minutewait, theywere told by an employee

thatDisneywouldnotandcouldnotprovideanyaccommodationfor

C.J.J.otherthantheexistingDASpolicy.

1172. C.R.J.returnedtoherhotelintears,upsetthattheyhadwastedatrip

toWaltDisneyWorldandespeciallysincetheywouldhavetobreak

the news to their daughter, whom they had taken the trip for to

celebrateherbirthday.

1173. After their March visit, C.R.J. contacted Guest Relations before

planningasecondtriptoWaltDisneyWorld, this time, tocelebrate

C.J.J.’sbirthday.ShespokewithaDisneyemployeenamedAndrea,to

whom she communicated her disastrous experiences during their

March trip. Andrea assured C.R.J. that if they returned to Walt

Disney World, the family would be able to receive additional

accommodations,includingextraFastPasses.

1174. C.R.J.andC.J.J.returnedtoWaltDisneyWorldinaboutMayof2014,

hopingafewextraFastPasseswouldatleastallowthemtomakethe

most of a bad situation. Instead, they would encounter frustration

after frustration at the Disney Parks. As a result of Disney’s new

DAS,C.R.J. andC.J.J.were inherently limited to the rides they could

rideandtheactivitiestheycouldenjoy.

1175. C.R.J.andC.J.J.begantheirsecondpost‐DASDisneyvisitbygoingon

the Peter Pan ride, where they used a FastPass to gain quicker

access. Next, C.J.J. wanted to meet Peter Pan. However, Peter Pan

was out to lunch. Upon returning later, the line was around the

corner and the Disney employee expressly refused to accept

FastPassesortheDAS.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1176. They re‐routed themselves to Pirates of the Caribbean, only to be

instructed that theywould need to come back at a DAS‐prescribed

time. Uponreturning to the rideat thedesignated time, theywere

still required to idly endure a wait before riding the ride. They

encountered similar experiences at subsequent rides, with C.J.J.’s

fathereachtimetryingtore‐routeordistractC.J.J.tokeephimfrom

experiencingameltdown.

1177. On several occasions, C.J.J. wished to repeat a ride. Upon being

denied this accommodation, C.R.J. had to physically remove C.J.J.

fromtheride,beforehewoulddroptothefloorintotalmeltdown.

1178. Ultimately,C.R.J.andC.J.J. lefttheDisneyParksafterthefirstdayof

theirMayvisit,disappointedbuthopefultheirseconddaywouldbe

better.

1179. TheseconddaystartedattheFrozenDisneyExperience,arrivingat

9:30a.m.,onlytoreceiveareturntimeof2:20p.m.UsingFastPasses,

therodethreeridespriortoreturningtoFrozen. Whilethesecond

dayoftheMaytripwasbetterthanthefirst,C.R.J.andC.J.J.still left

feelingdisappointedandunfulfilled,havingobtainedaccess toonly

fourridesinthesixhoursspentwithintheDisneyParks.

1180. Since thatvisit,C.R.J.hasreasonablyvowed tonotreturnwithC.J.J.

andherfamilytotheDisneyParkssolongastheDASisstillinforce.

1181. Disney personnel have repeatedly shown no openness, willingness

ordesiretoimprovetheexperienceforguestslikeC.J.J.

1182. C.R.J.incurredexpensesassociatedwithwastedtripstotheParks.

1183. After October 9, 2013, C.J.J. no longer received the level of

accommodation C.J.J. and C.R.J. had receivedwhen they visited the

Parksinthepast.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


accommodate C.J.J.’s needs, C.J.J. and C.R.J. have been discouraged

anddeterredfromthefulluseandenjoymentoftheParks'ridesand

attractions.C.R.J.wouldvisittheParkswithC.J.J.againifDisneyhad

notabandoneditspastpolicyofaccommodatingthespecialneedsof

persons with cognitive impairments. Disney’s discrimination

against C.J.J. has substantially reduced their interest in visiting the

Parks. They will not attend the Parks in the future due to their

expectation that the DAS experience will again be supremely un‐

accommodating.



Disney’shistoricabilitytoaccommodateC.J.J.’sspecialneeds,Disney

personnel have refused to conduct an individualized assessmentof

C.J.J.'s capacity to utilize the DAS, and have refused to modify the

DAStoallowC.J.J. toenjoythesamebenefitsandprivilegesasnon‐

disabledpatrons.

1186. Disneypersonnelhaveshownnoopenness,willingnessordesire to

improvetheexperienceforguestslikeC.J.J.

1187. C.R.J. incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.

WHEREFORE,PlaintiffC.J.J.,byandthroughC.R.J.ashisnextfriend,


andenteranOrder:


discriminationagainstPlaintiffonaccountofC.J.J.’sdisability;and





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.










and








COUNT112

BreachofContract

C.R.J.v.Disney

1188. Plaintiff C.R.J. incorporates and re‐alleges the allegations of


above.

1189. C.R.J. entered into a contract through which Disney promised to




inbreachofcontract.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1191. C.R.J. incurredexpensesassociatedwiththefamily’swastedtripsto


WHEREFORE,PlaintiffC.R.J.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithC.R.J.;and

Entering judgment for Plaintiff C.R.J. in the amount of her






COUNT113


C.R.J.v.Disney



above.

1193. During one or more visits to the Parks, C.R.J.’s beloved son C.J.J.

sufferedanactualmeltdownwhileinC.R.J.’spresence.

1194. The symptoms and conditions associated with C.J.J.’s meltdown

constituteaphysicalinjurytoC.J.J.underFloridalaw.

1195. C.J.J.’s meltdown in the Parks was proximately caused by Disney’s

negligent,unlawful, recklessandarbitrary treatmentofC.J.J.during


knewC.J.J. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

1196. C.R.J. directly observed the stressors leading up to the meltdown,

C.J.J.’sresultingescalationandhismeltdown.Particularlyinlightof



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


law and act in a gracious and caringmanner towardher son, C.R.J.


1197. C.R.J.’s observation of C.J.J.’s meltdown and of the outrageous

conductandtreatmentwhichproximatelycausedC.J.J.toexperience

themeltdown caused C.R.J. grave and extrememental anguish and

emotionaltrauma,forwhichDisneyshouldbeheldaccountable.

WHEREFORE, Plaintiff C.R.J. prays that this Court adjudicate this



C.R.J.;and

FindingsuchinflictiontohavecauseddamagestoC.R.J.;and

Entering judgment for Plaintiff C.R.J. in the amount of such

damages;and





COUNT114


C.R.J.v.Disney



above.

1199. During one or more visits to the Parks, C.R.J.’s beloved son C.J.J.


1200. The symptoms and conditions associated with C.J.J.’s meltdown




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1201. C.J.J.’s meltdown in the Parks was proximately caused by Disney’s

outrageous, unlawful and reckless treatment of C.J.J. during his


C.J.J.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.

1202. C.R.J. directly observed the stressors leading up to the meltdown,

C.J.J.’sresultingescalationandhismeltdown.Particularlyinlightof


law and act in a gracious and caringmanner towardher son, C.R.J.


1203. C.R.J.’s observation of C.J.J.’s meltdown and of the outrageous

conductandtreatmentwhichproximatelycausedC.J.J.toexperience

themeltdown caused C.R.J. grave and extrememental anguish and


WHEREFORE, Plaintiff C.R.J. prays that this Court adjudicate this



uponC.R.J.;and

FindingsuchinflictiontohavecauseddamagestoC.R.J.;and

Entering judgment for Plaintiff C.R.J. in the amount of such

damages;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT115


42U.S.C.§§12131,etseq.

L.D.J.v.Disney

1204. PlaintiffL.D.J. incorporatesandre‐allegesparagraphs1 through66,


1205. L.D.J. has autism. Her cognitive level is that of a third grader,

approximately nine years below her equivalent grade level. L.D.J.’s

verbalskillsareextremelylimited.

1206. L.D.J. becomes particularly agitated when forced to idly wait for

extendedperiodsoftime,orwhenthereisanytypeofmodification

toherusualroutines.

1207. L.D.J. expresses her frustrations through behavioral meltdowns

which generally consist of intense, extremely loud, dramatic crying

episodesthatadverselyaffectherbreathing.

1208. L.D.J.isapersonwithadisability,pursuanttothatterm’sdefinition

in42U.S.C.§12102(1).

1209. L.D.J.is17yearsoldandinthecareofhermother,T.M.J.,whobrings

this action as L.D.J.'s next friend, parent, andnatural guardian, and

herfather,D.A.J.

1210. L.D.J.andT.M.J.areresidentsofLosAngelesCounty,California.

1211. L.D.J. firstattendedDisneylandwithherparentswhenshewas two

or three years of age. BecauseDisneylandwas close to their home,

L.D.J., T.M.J., andD.A.J visited frequently. During these visits, L.D.J.

exhibited a level of excitement and joy she rarely exhibited

elsewhere. For L.D.J and her family, trips to Disneyland before the

DASweremagicalexperiences.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1212. For most of her childhood and throughout her teens, L.D.J. visited

DisneylandwithT.M.J.andD.A.J.,wasissuedaGuestAssistanceCard,

andwaswonderfullyaccommodated.T.M.J.lovedtheexperienceso

much she became a “Disney kid”. Her bedroom is decorated in a

Disney theme, and going to Disneyland was the one thing in the

worldT.M.J. feltwas special for her daughter. Itwas the one place

where L.D.J. actually enjoyed herself, and the only place where

people really seemed to care for her. T.M.J. delighted in the

opportunity to bring to her beloved daughter a level of happiness

whichshesimplyisunabletoexpressanywherebutDisneyland.

1213. For the past fourteen years, T.M.J., D.A.J., and L.D.J. have been

premium pass holders for Disneyland; visiting whenever they

wished. L.D.J. rarely experienced behavioral meltdowns because

with theGuestAssistanceCard, theywereprovidedefficientaccess

withfewrestrictions.

1214. Since L.D.J. was a small child, her cognitive impairments have

manifestedthemselvesinaspecificwayduringthefamily’svisitsto

theParks: L.D.J.mustexperienceher favoriteDisneylandrides ina

precise, exact order. For example, L.D.J. must start any Disneyland

visit at the Teacups ride, and must then proceed to It’s a Small

World.Thefamilyhappilyfollowedthesameschedule,duringevery

single visit. Any changes or disruptions in that routinewould have

resultedinameltdown.

1215. WheneverL.D.J.suffersthroughameltdown,herparentsmakeevery

attempt to calm her down. However, nothing they try will soothe

her. These experiences are heart wrenching for T.M.J.’s parents

becausetheywantnothingmorethantohelptheirdaughter,butall

theycandoiswaitforthemeltdowntosubside.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1216. Similarly, if L.D.J. is required to idly wait for entry into a ride or

attraction for more than a few minutes, she will experience a

meltdown.

1217. BecauseL.D.J.isincapableofunderstandingtheconceptofvisitinga

rideorattractionforthepurposeofmakinganappointmenttocome

back later. Traveling toanattractiveonly tobe refusedadmission,

asrequiredbytheDAS,createsavoidablestressors forL.D.J.,which

significantly increases the probability of experiencing a meltdown.

In fact, since the implementation of the DAS, L.D.J. has actually

experiencedseveralmeltdownsatDisneyland.

1218. T.M.J. andD.A.Jwere first toldaboutDisney’snewDASatCityHall.

They attempted to explain to Disney employees theways inwhich

thesystemwouldnotaccommodateL.D.J.’sspecialneeds.However,

the Disney employees refused to discuss any individualized

assessment of whether the DAS would accommodate L.D.J.’s

disability. They refused to discuss additional accommodations,

instead repeating the newDisney employee refrain that theDAS is

thenewDisneypolicyandnothingelsecanorwillbedone.

1219. After implementationof theDAS,Disneylandceasedbeingthemost

wonderful place in the world for T.M.J. Instead, it was horrible.

When confronted with the DAS’s inability to provide fair

accommodations for L.D.J., Disney employees uniformly responded:

“Thisiswhatthepolicyis;thisishowweweretrained.”

1220. This new policy and training requires L.D.J.’s family to spend

additional time walking around the park, getting L.D.J.’s DAS

passport stamped, andmaking appointments for future rides. The

DAS compounds this frustration prohibiting the family from



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

obtaining simultaneouswait times; i.e., they cannot go on one ride

whilewaitingfortheirturntogoonanotherride.

1221. DuetoDisney’sarbitraryanddiscriminatoryaccessibilitypolicy,and

due to Disney’s refusal to conduct individualized assessments, and

due to its refusal toaccommodateguestswithcognitivedisabilities

such as L.D.J., L.D.J. has been prevented from experiencing the full

enjoyment of the Parks, to the same extent afforded to persons

withoutadisability.

1222. After DAS went into effect, L.D.J. no longer received the type of

accommodationandattentionL.D.J.,T.M.J, andD.A.J. receivedwhen

they visited the Parks in the past. L.D.J and her family have not

returnedtoDisneylandsincetheirlastvisitduringlate2013.

1223. Due to Disney’s refusal to modify its procedures to reasonably

accommodate L.D.J.’s needs, L.D.J. has been deterred from the full

use and enjoyment of the park’s rides and attractions. As a

consequence,thefamily’sinterestinattendingDisneylandwhilethe

DAS remains in place has been considerably reduced, if not

completelyextinguished.

1224. T.M.J. and D.A.J. would continue to visit the Parks with L.D.J.

frequently,astheydidforfourteenyears,hadDisneynotabandoned

its past practices of accommodating the special needs of persons

with cognitive impairments. The family’s decision to not return to

Disneyland since their late 2013 visit is directly attributable to the

dreadfulexperiencestheyhavebeensubjectedtoundertheDAS.


awarenessof theneedsofpersonswithcognitive impairments,and


accommodate L.D.J.’s special needs, Disney personnel have refused



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

to conduct an individualized assessmentof L.D.J.'s capacity to avail

herself to theDASpolicies;and tomodify theDAS toallowL.D.J. to



improvetheexperienceforguestslikeL.D.J.

1227. T.M.J. incurred monetary costs associated with the family’s

lamentableandwastedpost‐DAStriptoDisneyland.

WHEREFORE, Plaintiff L.D.J., by and through T.M.J., as L.D.J.'s next




discrimination against Plaintiff on account of L.D.J.’s disability;

and












discrimination;and





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.






COUNT116



L.D.J.v.Disney

1228. L.D.J. incorporates and re‐alleges paragraphs 1 through 68, 651


1229. L.D.J.is,andatallmaterialtimeshasbeen,adisabledpersonwithin







1231. Section 52 of the California Civil Code provides that whomever

denies, aids, or incites a denial, or makes any discrimination or

distinction contrary to Section 51, is liable for each and every

offense.









1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

L.D.J.’s access toDisney’s programs, services and activities. Disney

hasinstitutedandcontinuestoutilizepolicieswhichdeny,orwhich





direct and proximate result of the aforementioned acts and


humiliation, and anxiety, due to Disney’s failure to provide

reasonable accommodations and access, as are necessitated by

Plaintiff’scognitiveimpairments.


conduct,declaratoryandinjunctivereliefisappropriate. Moreover,

as a result of Defendant’s action, Plaintiff is suffering irreparable

harm,andthusexpeditiousreliefisadequate.

WHEREFORE, Plaintiff L.D.J. prays that this Court adjudicate this



discrimination against Plaintiffs on account of L.D.J.’s disability;

and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





and



Entering judgment for Plaintiff L.D.J. in the amount of her non‐









COUNT117


L.D.J.v.Disney

1236. Plaintiff L.D.J. incorporates and re‐alleges the allegations of


above.

1237. During one or more visits to the Parks, L.D.J. suffered actual

meltdowns.

1238. The symptoms and conditions associated with L.D.J.’s meltdowns


1239. L.D.J.’smeltdownsintheParkswereproximatelycausedbyDisney’s

negligent,unlawful,reckless,andarbitrarytreatmentofL.D.J.during



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

her patronage of Disney’s facilities. At all material times, Disney

knewL.D.J. tobevulnerable toemotional injury if treated insucha

manner.

1240. L.D.J.’s meltdowns and the treatment which proximately caused

L.D.J. to experience them caused her grave and extreme mental


accountable.

WHEREFORE, Plaintiff L.D.J., by and through T.M.J. as L.D.J.’s next




L.D.J.;and

FindingsuchinflictiontohavecauseddamagestoL.D.J.;and

Entering judgment for Plaintiff L.D.J. in the amount of such

damages;and





COUNT118


L.D.J.v.Disney

1241. Plaintiff L.D.J. incorporates and re‐alleges the allegations of


above.

1242. During one or more visits to the Parks, L.D.J. suffered actual

meltdowns.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.




outrageous, unlawful and reckless treatment of L.D.J. during her


L.D.J. to be vulnerable to emotional injury if treated in such a

manner.

1245. L.D.J.’smeltdownandthetreatmentwhichproximatelycausedL.D.J.

to experience them caused her grave and extreme mental anguish

andemotionaltrauma,forwhichDisneyshouldbeheldaccountable.

WHEREFORE, Plaintiff L.D.J., by and through T.M.J., as L.D.J.’s next




uponL.D.J.;and

FindingsuchinflictiontohavecauseddamagestoL.D.J.;and

Entering judgment for Plaintiff L.D.J. in the amount of such

damages;









1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT119

BreachofContract

T.M.J.v.Disney

1246. Plaintiff T.M.J. incorporates and re‐alleges the allegations of


above.

1247. T.M.J. entered into a contract through which Disney promised to




inbreachofcontract.

1249. T.M.J. incurred monetary costs associated with the family’s ruined

and wasted trips to the Parks. Plaintiff is damaged by Disney’s

breachofcontract.

WHEREFORE, Plaintiff T.M.J. prays that this Court adjudicate this


FindingthatDisneybreacheditscontractwithT.M.J.;and

Entering judgment for Plaintiff T.M.J. in the amount of her








1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT120


T.M.J.v.Disney



above.

1251. During one or more visits to the Parks, T.M.J.’s beloved daughter,

L.D.J.,sufferedactualmeltdownswhileinT.M.J.’spresence.


constitutedaphysicalinjurytoT.M.J.underCalifornialaw.


negligent,unlawful,recklessandarbitrarytreatmentofL.D.J.during



mannerbyanyone.

1254. T.M.J. directly observed the stressors leading up to themeltdowns,

L.D.J.’s escalating frustration, and her resulting meltdowns.



towardherdaughter,T.M.J. coulddonothingreasonable toprevent

themeltdowns.

1255. T.M.J.’s observation of L.D.J.’s meltdowns and of the outrageous

conduct and treatment which proximately caused L.D.J. to

experience themeltdowns, causedT.M.J. grave andextrememental


accountable.





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


T.M.J.;and

FindingsuchinflictiontohavecauseddamagestoT.M.J.;and

Entering judgment for Plaintiff T.M.J. in the amount of such

damages;and





COUNT121


D.A.Jv.Disney

1256. Plaintiff D.A.J. incorporates and re‐alleges the allegations of


above.

1257. During one or more visits to the Parks, D.A.J.’s beloved daughter,

L.D.J.,sufferedactualmeltdownswhileinD.A.J.’spresence.


constituteaphysicalinjurytoL.D.J.underCalifornialaw.


negligent,unlawful,reckless,andarbitrarytreatmentofL.D.J.during



mannerbyanyone.

1260. D.A.J. directly observed the stressors leading up to themeltdowns,

L.D.J.’sescalatingdistress,andherresultingmeltdowns.Particularly

in light of his trust and confidence that Disneywould complywith




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

daughter, D.A.J. could do nothing reasonable to prevent the

meltdowns.

1261. D.A.J.’s witnessing of L.D.J.’s meltdowns and of the outrageous


experience themeltdowns, causedD.A.J. grave and extrememental


accountable.

WHEREFORE, Plaintiff D.A.J. prays that this Court adjudicate this



D.A.J.;and

FindingsuchinflictiontohavecauseddamagestoD.A.J.;and

Entering judgment for Plaintiff D.A.J. in the amount of such

damages;and





COUNT122


T.M.J.v.Disney



above.

1263. During one or more visits to the Parks, T.M.J.’s beloved daughter,

L.D.J.,sufferedactualmeltdowns.





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


outrageous, unlawful, and reckless treatment of L.D.J. during her


L.D.J.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.

1266. T.M.J. directly observed the stressors leading up to themeltdowns,


in light of her trust and confidence thatDisneywould complywith


daughter, T.M.J. could do nothing reasonable to prevent the

meltdowns.

1267. T.M.J.’s witnessing of L.D.J.’s meltdowns and of the outrageous


experience themeltdowns, causedT.M.J. grave andextrememental


accountable.




uponT.M.J.;and

FindingsuchinflictiontohavecauseddamagestoT.M.J.;and

Entering judgment for Plaintiff T.M.J. in the amount of such

damages;








1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


COUNT123


D.A.J.v.Disney

1268. Plaintiff D.A.J. incorporates and re‐alleges the allegations of


above.

1269. During one or more visits to the Parks, D.A.J.’s beloved daughter,

L.D.J.,sufferedactualmeltdowns.




outrageous, unlawful and reckless treatment of L.D.J. during her


L.D.J.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.

1272. D.A.J. directly observed the stressors leading up to themeltdowns,


in light of his trust and confidence that Disneywould complywith


daughter, D.A.J. could do nothing reasonable to prevent the

meltdown.

1273. D.A.J.’s witnessing of L.D.J.’s meltdown and of the outrageous


experience themeltdowns, causedD.A.J. grave and extrememental


accountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE, Plaintiff D.A.J. prays that this Court adjudicate this



uponD.A.J.;and

FindingsuchinflictiontohavecauseddamagestoD.A.J.;and

Entering judgment for Plaintiff D.A.J. in the amount of such

damages;







COUNT124


42U.S.C.§§12131,etseq.

C.J.K.v.Disney

1274. PlaintiffC.J.K. incorporatesandre‐allegesparagraphs1 through66,


1275. C.J.K. has autism, Hirschsprung’s disease, anal atresia and

megacephaly.

1276. C.J.K.’sspeechisdelayedaswellashiscognitivedevelopment.

1277. C.J.K. is six years of age and is generally in the care of hismother,

P.A.K., who brings this action as C.J.K.’s next friend, parent and

naturalguardian.

1278. C.J.K.andP.A.K.areresidentsofPolkCounty,Florida.

1279. PriortoOctober9,2013,C.J.K.andP.A.K.visitedWaltDisneyWorld

atleastonepermonthsinceC.J.K.wasthreeyearsold.Duringthose



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

visits, C.J.K. exhibited a nature and extent of joy that C.J.K. rarely

showed inanyothersetting. P.A.K.wasalwaysproudand joyfulof

the opportunity to bring to her beloved child a level of happiness

whichherarelyshowedelsewhere.

1280. Becauseofthesefondmemories,C.J.K.andP.A.K.visitedWaltDisney

WorldonoraboutNovember2013.

1281. C.J.K. is incapable of idly standing in extended lines without his

cognitive impairmentscausinghim toexperienceanxiety, stimming

and meltdowns. Triggers will cause C.J.K. to jump, flap his arms,

rock,andwhine. WhenC.J.K. isheadedtowardameltdown,hewill

scream,cry,andthrowhimself totheground. C.J.K. isnotawareof

his surroundings when he has a meltdown. He has limited verbal

skills.

1282. C.J.K. is unable to wait in line not only because he doesn’t

understandtheconceptofdoingso,butbecauseoftheconstantneed

to takehim to thebaby care center to changehis diaper (he is too

big for the changing tables in the regular bathrooms). P.A.K. can’t

takeC.J.K.intoalonglinebecauseshemighthavetogetoutquickly

andgettothebabycarecenterfromwherevertheymightbeinthe

Parks.


sincetheimplementationoftheDAS,C.J.K.isnowforcedtoidlywait

anextendedduration,enduringallpotential triggers,atCityHall to

have his photograph taken and a Disability Access Card made for

him.

1284. Similarly,eachtimeC.J.K.wantstoexperienceWaltDisneyWorldhe




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

on each ridewhich limit the order inwhich he can experience the

rides.


factthatC.J.K.’sdiagnosiswillnotchange.TheexpirationoftheDAS

card after approximately two weeks assures that each visit to the

Parkswillbeginwithstressors,notpleasures.


preventedC.J.K.fromexperiencingthefullenjoyment,equaltothose


1287. SinceDefendant’s implementationof theDAS,C.J.K. andP.A.K.have

visitedmultipleDisneysitesbetweenNovember2013andthefiling

of this action, including Walt Disney World and complained to

variousmanagers.

1288. The new procedure triggers C.J.K. more frequently at Walt Disney

World.



Disney’s historic ability to accommodate C.J.K.’s special needs,


responses to P.A.K.’s recitations regarding C.J.K.’s needs. Their

actions were so contrary to Disney’s body of knowledge and to




improvetheexperienceforguestslikeC.J.K.

1291. P.A.K.incurredexpensesduringthewastedtripstotheParks.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE,PlaintiffC.J.K.,byandthroughP.A.K.ashisparentand


anOrder:


discrimination against Plaintiff on account of C.J.K.’s disability;

and












and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT125

BreachofContract

P.A.K.v.Disney

1292. Plaintiff P.A.K. incorporates and re‐alleges the allegations of


above.

1293. P.A.K. entered into a contract through which Disney promised to




inbreachofcontract.

1295. P.A.K. incurred expenses during the wasted trips to the Parks.

PlaintiffisdamagedbyDisney’sbreachofcontract.

WHEREFORE,PlaintiffP.A.K.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithP.A.K.;and

Entering judgment for Plaintiff P.A.K. in the amount of her






COUNT126


C.J.K.v.Disney

1296. Plaintiff C.J.K. incorporates and re‐alleges the allegations of


above.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1297. During one or more visits to the Parks, C.J.K. suffered an actual

meltdown.

1298. The symptoms and conditions associated with C.J.K.’s meltdown


1299. C.J.K.’smeltdown in the Parkswas proximately caused by Disney’s

negligent,unlawful,recklessandarbitrarytreatmentofC.J.K.during


knewC.J.K. tobevulnerable toemotional injury if treated insucha

mannerbyanyone.

1300. C.J.K.’smeltdownandthetreatmentwhichproximatelycausedC.J.K.



accountable.

WHEREFORE, Plaintiff C.J.K., by and through P.A.K. as C.J.K.’s next




C.J.K.;and

FindingsuchinflictiontohavecauseddamagestoC.J.K.;and

Entering judgment for Plaintiff C.J.K. in the amount of such

damages;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT127


C.J.K.v.Disney

1301. Plaintiff C.J.K. incorporates and re‐alleges the allegations of


above.

1302. During one or more visits to the Parks, C.J.K. suffered an actual

meltdown.

1303. The symptoms and conditions associated with C.J.K.’s meltdown


1304. C.J.K.’smeltdown in the Parkswas proximately caused by Disney’s

outrageous, unlawful and reckless treatment of C.J.K. during his


C.J.K.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.

1305. C.J.K.’smeltdownandthetreatmentwhichproximatelycausedC.J.K.



accountable.

WHEREFORE, Plaintiff C.J.K., by and through P.A.K. as C.J.K.’s next




uponC.J.K.;and

FindingsuchinflictiontohavecauseddamagestoC.J.K.;and

Entering judgment for Plaintiff C.J.K. in the amount of such

damages;



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.







COUNT128


42U.S.C.§§12131,etseq.

A.J.M.v.Disney

1306. PlaintiffA.J.M.incorporatesandre‐allegesparagraphs1through66,


1307. A.J.M. has autism. A.J.M. also suffers from severe speech delay and

has been enrolled in an individualized education plan through the

school system. A.J.M.’s symptoms and stimming patterns include

jumpinginplaceandverbalnoisesincludinglowgroaning.Behavior

meltdowns for A.J.M. include loud verbal noises and screaming,

jumpingupanddown,andgroaningloudly.

1308. A.J.M.isapersonwithadisability,asthattermisdefinedin42U.S.C.

§12102(1).

1309. A.J.M. is six years of age and is generally in the care of hismother,

L.M.M., who brings this action as A.J.M.’s next friend, parent and

naturalguardian,andhisfather,M.M.

1310. L.M.M.andA.J.M.areresidentsofPrincessAnneCounty,Virginia.

1311. Prior toOctober of 2013, A.J.M. and L.M.M. visited theWaltDisney

WorldParkstwiceperyear.A.J.M.carriedtheGuestAssistanceCard

(GAC) andwas admirably accommodated. A.J.M. exhibited a nature

andextentofjoythatherarelyshowedinanyothersetting. L.M.M.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

wasproudandjoyfuloftheopportunitytobringtoherbelovedson

a levelofhappinesswhichhe rarely showedelsewhere.Their trips

to the Disney Parks during this time were so grand, L.M.M.

purchased annual passes in 2009 and purchased an interest in

Disney’s Vacation Club at Saratoga Springs in 2010, incurring an

$11,000.00 mortgage to do so. For A.J.M. and L.M.M., trips to the

DisneyParkshada special,meaningfulplace in theirhearts. Itwas

the only place in the world that A.J.M. responded, allowing L.M.M.

andher family to bond and enjoy their time togetherunlike at any

otherplacetheyvisitedasafamily.

1312. A.J.M. is incapableofunderstandingtheconceptofvisitingarideor

attraction only to be prohibited from riding it until a future time.

Thus, thenewDAScreatesavoidable stressors forA.J.M., escalating

hisstimmingpatternstowardmeltdowns.

1313. IfA.J.M.wererequiredtoidlywaitforentryintoarideorattraction

formorethanafewminuteshewouldlikelymeltdown.

1314. Under the GAC, A.J.M. and L.M.M. almost always had a pleasurable,

meltdown‐freeexperienceattheDisneyParks.

1315. A.J.M.andL.M.M.plannedatriptotheDisneyParksfromOctober27,

2013 to November 6, 2013 – a packaged vacation. Upon learning

about the DAS, A.J.M. and L.M.M. subsequently cancelled their trip

andoptedforaDisneyCruiseinstead.Inordertoavoidlosingtheir

$200.00 deposit, and upon Disney Guest Relations’ insistence that

the familycomeand tryoutDisney’snewsystem, the familykepta

one‐day park hopper ticket. It was during this one day that they

experiencedthehorrorsoftheDAS.

1316. On November 5, 2013, A.J.M. and L.M.M. arrived at Epcot early to

obtain their DAS because they were told the wait times at Magic



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

KingdomGuestRelationsexceedonehour.Atitsbestpointsduring

theday, theexperienceand theaccessibilityprovided toA.J.M.was

arbitrary. They rode Soarin’ after a Disney ride operator waved

A.J.M. and L.M.M. into the FastPass line. But after taking a boat to

HollywoodStudios,theyencountereda90‐minutewaitatToyStory

MidwayMania. At thispoint,A.J.M. experiencedhis firstmeltdown

asaresultoftheDAS.

1317. A.J.M.andL.M.M.wereforcedtoleavetheToyStoryattraction.They

visited another attraction prior to returning to Toy Story to keep

their appointment. They were not able to ride another ride until

4:16p.m.thatafternoon–JungleCruise®.

1318. A.J.M. and L.M.M. also experienced difficulty with discrimination

during the Disney Parade. It all started at Guest Relations earlier

that day, when the Disney employee, in the process of issuing the

DAS,toldL.M.M.ifA.J.M.wereinawheelchair,hewouldnothaveto

be issued a return time.Disney later admitted that this instruction

regardingDisney’sownDASwasincorrect.

1319. During the Disney Parade, A.J.M. and L.M.M. were required to

producetheirDAScardbeforegainingaccesstothedisabledseating

section. Theywere then askedmultiple times during theParade to

showtheirDAScardinordertoprovetheycouldsitinthatsection.

All thewhile, guests inwheelchairswere not asked to provide any

proof;beinginawheelchairapparentlywasenough.Theconsistency

of inconsistency was too much for A.J.M. and L.M.M. They left the

park shortly thereafter, unhappy anddissatisfiedwith theirDisney

experience.

1320. L.M.M. incurredexpensesassociatedwithwastedtripstotheParks,

andpurchasedaDisneyVacationClubMembershipwhichisuseless



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

forsolongasDisneyrefusestoaccommodatepersonswithcognitive

impairments.

1321. After October 9, 2013, A.J.M. no longer received the type of

accommodation and attentionA.J.M. and L.M.M. had receivedwhen


1322. As a result of Disney’s failure to engage in an individualized

assessmentofA.J.M.’s special needs, andDisney’s refusal tomodify

its procedures to reasonably accommodate them, are discouraged

anddeterredfromthefulluseandenjoymentofthePark'sridesand

attractions. L.M.M. would visit the Parks with A.J.M. again had

Disneynot abandoned itspastpolicyof accommodating the special

needsofpersonswithcognitiveimpairments.



Disney’s historic ability to accommodate A.J.M.’s special needs,


assessment ofA.J.M.'s capacity to utilize theDAS, andhave refused

to modify the DAS to allow A.J.M. to enjoy the same benefits and



improvetheexperienceforguestslikeA.J.M.

1325. A.J.M. and L.M.M. have already visited the Parks considerably less

frequently than theydid in thepast, a situationwhich continues to

this day. Their interest in attending Disney Parks is substantially

reduced. Theywill not attend the Parks in the future due to their

expectation that the experience will again be a supremely un‐

accommodatingone.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE,PlaintiffA.J.M.,byandthroughL.M.M.ashisnext




discrimination against Plaintiff on account of A.J.M.’s disability;

and












and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT129


42U.S.C.§§12131,etseq.

O.M.M.v.Disney

1326. Plaintiff O.M.M. incorporates and re‐alleges paragraphs 1 through


1327. O.M.M. has been diagnosed with attention deficit hyperactivity

disorder (ADHD). O.M.M. also suffers from severe developmental

delay and has impulse control, sensory and anxiety issues, all of

which require medication to control. As a result, O.M.M. is in an

individualizededucationprogram.

1328. Behavior meltdowns for O.M.M. include climbing, yelling, and

screamingwildly.

1329. O.M.M. is a person with a disability, as that term is defined in 42

U.S.C.§12102(1).

1330. O.M.M. issixyearsofageandisgenerally inthecareofhismother,

L.M.M., who brings this action as O.M.M.’s next friend, parent and

naturalguardian,andhisfather,M.M.

1331. L.M.M.andO.M.M.areresidentsofPrincessAnneCounty,Virginia.

1332. PriortoOctoberof2013,O.M.M.andL.M.M.visitedtheWaltDisney

World Parks twice per year. O.M.M. carried the Guest Assistance

Card (GAC) and was admirably accommodated. O.M.M. exhibited a

natureandextentof joythatherarelyshowedinanyothersetting.

L.M.M. was proud and joyful of the opportunity to bring to her

belovedsonalevelofhappinesswhichherarelyshowedelsewhere.

TheretripstoDisneyduringthistimeweresogrand,theypurchased

intoDisney’sVacationClubatSaratogaSpringsin2010,incurringan

$11,000.00mortgage todoso.ForO.M.M.andL.M.M., their trips to



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

theDisney Parks had a special,meaningful place in their hearts. It

was the only place in theworld that O.M.M.was not a slave to his

ADHD and anxiety issues, allowing L.M.M. and her family to bond

andenjoy their time togetherunlikeatanyotherplace theyvisited

asafamily.

1333. O.M.M.isincapableofunderstandingtheconceptofvisitingarideor

attraction only to be prohibited from riding it until a future time.

Thus,thenewDAScreatesavoidablestressorsforO.M.M.,escalating

hisbehaviorpatternsandanxietylevelstowardameltdown.

1334. Similarly,ifO.M.M.wererequiredtoidlywaitforentryintoarideor

attractionformorethanafewminuteshewouldlikelymeltdown.

1335. UndertheGAC,O.M.M.andL.M.M.almostalwayshadapleasurable,

meltdown‐freeexperienceattheDisneyParks. O.M.M.didnoteven

havetotakehismedication.

1336. O.M.M.andL.M.M.planneda trip to theDisneyParks fromOctober

27,2013toNovember6,2013–apackagedvacation.Uponlearning

about theDAS,O.M.M. andL.M.M. subsequently cancelled their trip

andoptedforaDisneyCruiseinstead.Inordertoavoidlosingtheir

$200.00 deposit, they kept a one‐day park hopper ticket. It was

duringthisonedaythattheyexperiencedthehorrorsoftheDAS.

1337. On November 5, 2013, A.J.M. and L.M.M. arrived at Epcot early to

obtain their DAS because they were told the wait times at Magic

KingdomGuestRelationsexceedonehour.Atitsbestpointsduring

theday, theexperienceand theaccessibilityprovided toA.J.M.was

arbitrary. They rode Soarin’ after a Disney ride operator waved

A.J.M. and L.M.M. into the FastPass line. But after taking a boat to

HollywoodStudios,theyencountereda90‐minutewaitatToyStory

MidwayMania. AtthispointO.M.M.experiencedhisfirstmeltdown



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

as a result of theDAS.Hebegan crying, jumpingupanddown, and

slamminghimselfintotheground.

1338. O.M.M. and L.M.M. were forced to leave the Toy Story attraction.

They visited another attraction prior to returning to Toy Story to

keep their appointment. They were not able to ride another ride

until4:16p.m.thatafternoon–JungleCruise®.

1339. O.M.M. and L.M.M. also experienced difficulty with discrimination

during the Disney Parade. It all started at Guest Relations earlier

that day, when the Disney employee, in the process of issuing the

DAS,toldL.M.M.ifA.J.M.wereinawheelchair,hewouldnothaveto

be issued a return time.Disney later admitted that this instruction

regardingDisney’sownDASwasincorrect.

1340. During the Disney Parade, O.M.M. and L.M.M. were required to

producetheirDAScardbeforegainingaccesstothedisabledseating

section. Theywere then askedmultiple times during theParade to

showtheirDAScardinordertoprovetheycouldsitinthatsection.

All thewhile, guests inwheelchairswere not asked to provide any

proof;beinginawheelchairapparentlywasenough.Theconsistency

of inconsistencywas toomuch for O.M.M. and L.M.M. They left the

park shortly thereafter, unhappy anddissatisfiedwith theirDisney

experience. L.M.M. incurred expenses associated with wasted trips

to the Parks, and purchased a Disney Vacation Club Membership

which is useless for so long as Disney refuses to accommodate

personswithcognitiveimpairments.

1341. After October 9, 2013, O.M.M. no longer received the type of

accommodationandattentionO.M.M.andL.M.M.hadreceivedwhen




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


accommodate O.M.M.’s needs, O.M.M. and L.M.M. have been


Park's rides and attractions. L.M.M. would visit the Parks with

O.M.M. again if Disney had not abandoned its past policy of


impairments.



Disney’s historic ability to accommodate O.M.M.’s special needs,


assessmentofO.M.M.'scapacitytoutilizetheDAS,andhaverefused

tomodify the DAS to allow O.M.M. to enjoy the same benefits and



improvetheexperienceforguestslikeO.M.M.

1345. O.M.M. and L.M.M. have not returned to Walt Disney World since

theirdisastrousvisitunderDAS.Anyinteresttheyhadofvisitingin

thefuturehasbeensubstantiallyreduced,duetotheirbeliefthatthe

experiencewillagainbeadevastatinglyunaccommodatingone.

WHEREFORE,PlaintiffO.M.M.,byandthroughL.M.M.ashisnext




discrimination against Plaintiff on account ofO.M.M.’s disability;

and





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.










and








COUNT130

BreachofContract

L.M.M.v.Disney

1346. Plaintiff L.M.M. incorporates and re‐alleges the allegations of



1347. L.M.M. entered into a contract through which Disney promised to




inbreachofcontract.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1349. L.M.M. incurredexpensesassociatedwithwastedtripstotheParks,

andenteredintoan$11,000.00mortgagetofundaDisney’sVacation

Club membership purchase which is useless for so long as Disney

refuses to accommodate the accessibility needs of persons with


WHEREFORE,PlaintiffL.M.M.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithL.M.M.;and

Entering judgment for Plaintiff L.M.M. in the amount of her






COUNT131


L.M.M.v.Disney




1351. DuringoneormorevisitstotheParks,L.M.M.’sbelovedsonsO.M.M.

andA.J.M.sufferedactualmeltdownswhileinL.M.M.’spresence.

1352. The symptoms and conditions associated with O.M.M. and A.J.M.’s

meltdowns constitute a physical injury to O.M.M. and A.J.M. under

Floridalaw.

1353. O.M.M.andA.J.M.’smeltdownsintheParkswereproximatelycaused

byDisney’snegligent,unlawful, recklessandarbitrary treatmentof

O.M.M.andA.J.M.duringtheirpatronageofDisney’sfacilities.Atall



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

material times, Disney knew O.M.M. and A.J.M. to be vulnerable to

emotionalinjuryiftreatedinsuchamannerbyanyone.

1354. L.M.M.directlyobservedthestressorsleadinguptothemeltdowns,

O.M.M. and A.J.M.’s resulting escalation and their meltdowns.



towardhersons,L.M.M.coulddonothingreasonabletopreventthe

meltdowns.

1355. L.M.M.’s observation of O.M.M. and A.J.M.’s meltdowns and of the

outrageousconductandtreatmentwhichproximatelycausedO.M.M.

and A.J.M. to experience the meltdowns caused L.M.M. grave and

extreme mental anguish and emotional trauma, for which Disney

shouldbeheldaccountable.

WHEREFORE, Plaintiff L.M.M. prays that this Court adjudicate this



L.M.M.;and

FindingsuchinflictiontohavecauseddamagestoL.M.M.;and

Entering judgment for Plaintiff L.M.M. in the amount of such

damages;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT132


L.M.M.v.Disney




1357. DuringoneormorevisitstotheParks,L.M.M.’sbelovedsonsO.M.M.

andA.J.M.sufferedactualmeltdowns.


meltdownsconstituteaphysicalinjuryunderFloridalaw.


by Disney’s outrageous, unlawful and reckless treatment of O.M.M.

and A.J.M. during their patronage of Disney’s facilities. At all



1360. L.M.M.directlyobservedthestressorsleadinguptothemeltdowns,




towardhersons,L.M.M.coulddonothingreasonabletopreventthe

meltdown.

1361. L.M.M.’s observation of O.M.M. and A.J.M.’s meltdowns and of the


and A.J.M. to experience the meltdown caused L.M.M. grave and



WHEREFORE, Plaintiff L.M.M. prays that this Court adjudicate this




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


uponL.M.M.;and

FindingsuchinflictiontohavecauseddamagestoL.M.M.;and

Entering judgment for Plaintiff L.M.M. in the amount of such

damages;and





COUNT133


M.M.v.Disney

1362. Plaintiff M.M. incorporates and re‐alleges the allegations of



1363. Duringoneormorevisits to theParks,M.M.’s beloved sonsO.M.M.

andA.J.M.sufferedactualmeltdownswhileinM.M.’spresence.


meltdowns constitute a physical injury to O.M.M. and A.J.M. under

Floridalaw.


byDisney’snegligent,unlawful, recklessandarbitrary treatmentof

O.M.M.andA.J.M.duringtheirpatronageofDisney’sfacilities.Atall



1366. M.M. directly observed the stressors leading up to the meltdowns,





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


toward his sons, M.M. could do nothing reasonable to prevent the

meltdowns.

1367. M.M.’s observation of O.M.M. and A.J.M.’s meltdowns and of the


and A.J.M. to experience the meltdowns caused M.M. grave and



WHEREFORE, Plaintiff M.M. prays that this Court adjudicate this



M.M.;and

FindingsuchinflictiontohavecauseddamagestoM.M.;and

Entering judgment for Plaintiff M.M. in the amount of such

damages;and





COUNT134


M.M.v.Disney

1368. Plaintiff M.M. incorporates and re‐alleges the allegations of



1369. Duringoneormorevisits to theParks,M.M.’s beloved sonsO.M.M.

andA.J.M.sufferedactualmeltdowns.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


meltdownsconstituteaphysicalinjuryunderFloridalaw.


by Disney’s outrageous, unlawful and reckless treatment of O.M.M.

and A.J.M. during their patronage of Disney’s facilities. At all



1372. M.M. directly observed the stressors leading up to the meltdowns,




toward his sons, M.M. could do nothing reasonable to prevent the

meltdown.

1373. M.M.’s observation of O.M.M. and A.J.M.’s meltdowns and of the


and A.J.M. to experience the meltdown caused M.M. grave and



WHEREFORE, Plaintiff M.M. prays that this Court adjudicate this



uponM.M.;and

FindingsuchinflictiontohavecauseddamagestoM.M.;and

Entering judgment for Plaintiff M.M. in the amount of such

damages;and






1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


COUNT135


42U.S.C.§§12131,etseq.

S.E.M.v.Disney

1374. PlaintiffS.E.M.incorporatesandre‐allegesparagraphs1through66,


1375. S.E.M. isgenerally inthecareofhismother,T.D.M.,whobringsthis

actionasS.E.M.’snextfriend,parentandnaturalguardian.

1376. S.E.M.andT.D.M.areresidentsofCamdenCounty,NewJersey.

1377. S.E.M.isdiagnosedwithsevereautism.Heisnonverbalandwhenhe

experiencesanxietyhewillstimbytapping,hittinghimself,banging

hisheadandrunningawayfromhisparty.

1378. S.E.M.issevenyearsold.

1379. For many years leading up to October of 2013, T.D.M. and S.E.M.

visited the Disney Parks several times a year and were admirably

accommodated. During those visits, S.E.M thoroughly enjoyed the

DisneyParks.


theDisabilityAccessService.SincetheDASwasreleased,T.D.M.has

reasonablybecometerrifiedoftakingS.E.M.totheDisneyParks.

1381. S.E.M.’scognitiveimpairmentsmanifestthemselvesinacertainway

duringhisvisitstothemeparks;S.E.M.mustexperiencethemeparks

inaspecificorder,travelingtotheleftaroundthepark.

1382. S.E.M.cannottoleratearrivingatanattractionashehasplannedor

anticipatedonlytobetoldtocomebacklater.S.E.M.cannotmakeor

keep appointments. A stressor of this nature will cause S.E.M. to



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

begin to stim. S.E.M.’s stimming patterns include tapping, hitting

himself,banginghisheadandrunningawayfromhisparty.


child,T.D.M.hasbecomemuchmorefamiliarwithS.E.M.’sstressors.

SheknowsshemustdoallshecantoprotectS.E.M.fromexactlythe

experience Disney would subject him to – idle wait times, and

chaotic rideorder and travelpatterns. The familyhasoccasionally

testedS.E.M.’sabilitytoidlywaitinaqueueorrideridesindiffering

orders at other theme parks. The inability to maintain S.E.M.’s

plannedpatternwillcausehimtomeltdown.

1384. AfterOctober9,2013,T.D.M.learnedthatchildrensuchasherswere

nolongerreceivingthetypeofaccommodationandattentionT.D.M.

received at Disney Parks prior to October 9, 2013. Based on her

knowledge of S.E.M. and his tendencies and special needs, would

Disney’sDAS could not possibly accommodate, T.D.M. canceled her

April2014triptoWaltDisneyWorld.

1385. T.D.M. had been planning a trip to Walt DisneyWorld for months

beforeshelearnedofDisney’sDAScard.Sincecancelingherfamily’s

April2014 trip shehas learned from the reportsofothers thather

fears of the Disney experience and her expectation that the DAS

would have created a horribly unaccommodating experience were

accurate. T.D.M. would be more inclined to visit Disneyland and

Walt DisneyWorld Parkswith S.E.M., if Disney had not abandoned

itspastpolicyof accommodating the special needsofpersonswith

cognitive impairments. The family’s interest in attending

Disneyland andWalt DisneyWorld Parks is substantially reduced.

T.D.M.knowstheymustavoidvisitingtheParksinthefuturedueto

the expectation that the S.E.M. will be subjected to unlawful



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

discrimination, and that the experience will be an un‐magical, un‐

fulfillingone,andespeciallyduetotheriskthat theexperiencewill

bedestructiveforS.E.M.

1386. T.D.M.remainsreasonablyconcernedthatvisitingDisneyParkswith

S.E.M. will be a waste of her monetary resources, and an overall

destructiveexperienceforS.E.M.

WHEREFORE, Plaintiff S.E.M., through T.D.M. as his Next Friend,


andenteranOrder:


discrimination against Plaintiff on account of S.E.M.’s disability;

and












and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.




COUNT136


42U.S.C.§§12131,etseq.

M.A.C.v.Disney

1387. PlaintiffM.A.C.incorporatesandre‐allegesparagraphs1through66,


1388. M.A.C.hasautism.M.A.C.’ssymptomsandstimmingpatternsinclude

echolalia: the repetition of words and phrases. For M.A.C., these

phrases, and sometimes songs, are usually from Disney videos.

Behavior meltdowns for M.A.C. are physical, and he will scream,

beginhittinghimself,andeventuallyelope.At5’10”and250pounds,

M.A.C. can become difficult to control during meltdown as he will

physicallyreachouttoandgrabfamilymembers.

1389. M.A.C. is a person with a disability, as that term is defined in 42

U.S.C.§12102(1).

1390. M.A.C. is 20yearsof ageand is generally in the careofhismother,

R.M., who brings this action as M.A.C.’s next friend, parent and

plenaryguardian.

1391. R.M.andM.A.C.areresidentsofBrowardCounty,Florida.

1392. R.M.grewupaDisney lover, firstattendingduringherHighSchool

GraduationNight in 1980. R.M. tookM.A.C. to theDisney Parks for

thefirsttimewhenhewas18monthsold.PriortoOctoberof2013,

M.A.C. carried the Guest Assistance Card (GAC) andwas admirably

accommodated.M.A.C. exhibited a nature and extent of joy that he

rarelyshowedinanyothersetting.R.M.wasproudandjoyfulofthe



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

opportunity tobring toherbeloved sona level of happinesswhich

he rarely showed elsewhere. R.M. and M.A.C. visited the Disney

Parks multiple times a year during which time M.A.C. rarely

experiencedameltdown.DuringtheirtripstotheDisneyParks,R.M.

noticed M.A.C. was calmer, and the Disney Parks were the only

placesR.M.andM.A.C.couldvisitandexperiencethatcalmness.

1393. In2003,duetothepleasurableexperiencesattheDisneyParks,R.M.

purchasedannualpassesforM.A.C.andherfamily,afterwhichthey

attendedtheDisneyParksatleastonceamonth.InOctoberof2013,

thischangeddrasticallyasR.M.hesitatedtorenewherpassesgiven

Disney’s capricious treatment of persons with cognitive

impairments,particularlyregardingtheapplicationoftheDAStoher

andM.A.C.

1394. M.A.C.’scognitiveimpairmentsmanifestthemselvesinacertainway

during his visits to the Parks;M.A.C. is incapable of understanding

theconceptofvisitingarideorattractiononlytobeprohibitedfrom

ridingituntilafuturetime.M.A.C.doesnotunderstandtheconcept

ofwaitingorhavingtoreturntoaridetorideitlater.M.A.C.cannot

make or keep appointments. For M.A.C. to arrive at an attraction

andberefusedentrywill createdebilitatingmeltdown.M.A.C.must

finishwhatisstarted,orfaceameltdown.

1395. M.A.C. also possesses favoritism toward certain Disney rides, most

notablyBuzzLightyear’sSpaceRangerSpin.WereM.A.C.toarriveat

Buzz Lightyear, only to be told to return at a later time, hewould

beginrepeating,“Wait!Wait!Wait!”andhisstimmingpatterswould

escalate to full‐fledged meltdown. This exact situation occurred

during a recent visit to the Disney Parks during the Christmas

Holidays.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1396. Disney’s refusal to provide reasonable accessibility to attractions

such as Buzz Lightyear’s Space Ranger Spin, Test Track, and Peter

Pan, creates avoidable stressors forM.A.C., escalating his stimming

patternstowardmeltdown.

1397. Similarly,ifM.A.C.wererequiredtoidlywaitforentryintoarideor

attraction for more than a few minutes he also would likely melt

down.

1398. Under the GAC, M.A.C. and R.M. almost always had a pleasurable,

experience at the Disney Parks, facing few meltdowns; R.M. and

M.A.C. would arrive to the Disney Parks early in the day, ride as

manyridesas theycouldatonePark,beforemovingonto thenext

Parktodoitagain.ThischangeddrasticallyoncetheDAScameinto

effect.

1399. M.A.C. andR.M. first experienced the complicationsassociatedwith

theDASinNovemberof2013whilevisitingtheDisneyParksduring

theThanksgivingHoliday.

1400. Theirdaystartedwitha30‐minutewaitatGuestRelationsatEpcot.

Duringthewait,M.A.C.’sfatherhadtostandwithhimoutsideofthe

linetodistracthimwhileR.M.waitedtospeakwithanemployee.

1401. Uponarrivingtothefrontofthelineandspeakingwithanemployee,

R.M. immediately noticed a change in attitude; Disney’s approach

had changed from accommodating to discriminating, from

sympathetic to apathetic. The Disney employee robotically

explained the GAC had been replaced by the DAS and gave details

abouthowtheDASinflexibilityworks,includingreturntimes.

1402. Thefamily’sdayatMagicKingdomduringtheNovember2013visit

was simply awful. It started with a 50‐minute wait at Buzz

Lightyear, during which M.A.C.’s parents were able to suspend



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

escalationofM.A.C.’s stimmingpatters towardmeltdown. But they

could do so only once. At their next attempted ride, one forwhich

M.A.C. had grown accustomedwith his GAC to entering through an

alternateentrance.Thisdayhewasconfusinglyinstructedtowaitin

thestandbylinewiththenon‐disabledguests.M.A.C.becamefidgety

and antsy, but luckily, did not suffer the dreaded meltdown R.M.

fearedhewould.

1403. AsthedayprogressedandM.A.C.encounteredstressorafterstressor

due to theDASand its inaccessible return times and standby lines,

M.A.C. grew increasingly agitated. By the time M.A.C. and R.M.

reachedFantasyland,M.A.C.hadreachedhisbreakingpoint.Unable

to find any ride with a wait time less than 45 minutes, R.M.

attemptedto takeM.A.C. for icecream. Thisdetour,beingcontrary

toM.A.C.’sintendedpurpose,inducedameltdown.Ironically,thisis

anactionwhichDisneyrecommends for families inwhichsomeone

is autistic: ifwaiting is difficult, “go get some ice cream!” M.A.C. is

proofthatsuchadviceisnonsense.

1404. M.A.C. experienced another meltdown at Pirates of the Caribbean.

After years of entering through an alternate entrance, the forced

detourintothestandbylinewasanintolerabledisruption.

1405. M.A.C. does not require or request front‐of‐the‐line instant access.

Rather, he requests reasonable access, and avoidance of stressors

likeextended‐durationstandbylinesandcrowdedentrances,which

theDASnowrequiresandtheGACdidnot.Thiscontributesthemost

towardM.A.C.experiencingameltdown.


improve the experience for guests like M.A.C., and generally



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

displayedanoverallattitudelackinginsympathyoraccommodation.

TheemployeesareconditionednottodealwithM.A.C.’sdisability.

1407. R.M.incurredexpensesassociatedwithwastedtripstotheParks.

1408. After October 9, 2013, M.A.C. no longer received the type of

accommodation and attention M.A.C. and R.M. had received when



accommodateM.A.C.’sneeds,M.A.C.andR.M.havebeendiscouraged

anddeterredfromthefulluseandenjoymentofthePark'sridesand

attractions.R.M.wouldvisittheParkswithM.A.C.againhadDisney

notabandoneditspastpolicyofaccommodatingthespecialneedsof

personswithcognitiveimpairments.



Disney’s historic ability to accommodate M.A.C.’s special needs,


assessmentofM.A.C.'scapacity toutilize theDAS,andhaverefused

to modify the DAS to allow M.A.C. to enjoy the same benefits and


1411. M.A.C. and R.M. have already visited the Parks considerably less

frequently than intended to when they purchased their annual

passes, a situation which continues to this day. Their interest in

attendingDisneyParksissubstantiallyreduced.Theylikelywillnot

attend the Parks in the future due to R.M.’s reasoned expectation

thatM.A.C.willbe subjected to furtherdiscrimination, and that the

Disneyexperiencewillagainbeasupremelyun‐accommodatingone.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE,PlaintiffM.A.C.,byandthroughR.M.ashisnextfriend,


andenteranOrder:


discrimination against Plaintiff on account of M.A.C.’s disability;

and












and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT137

BreachofContract

R.M.v.Disney

1412. Plaintiff R.M. incorporates and re‐alleges the allegations of


above.

1413. R.M. entered into a contract through which Disney promised to




inbreachofcontract.

1415. R.M. incurred expenses associated with wasted trips to the Parks.

PlaintiffisdamagedbyDisney’sbreachofcontract.

WHEREFORE,PlaintiffR.M.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithR.M.;and

Entering judgment for Plaintiff R.M. in the amount of her






COUNT138


R.M.v.Disney



above.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1417. During one or more visits to the Parks, R.M.’s beloved son M.A.C.

sufferedanactualmeltdownwhileinR.M.’spresence.

1418. The symptoms and conditions associated with M.A.C.’s meltdown

constituteaphysicalinjurytoM.A.C.underFloridalaw.

1419. M.A.C.’smeltdownin theParkswasproximatelycausedbyDisney’s

negligent, unlawful, reckless and arbitrary treatment of M.A.C.


DisneyknewM.A.C.tobevulnerabletoemotionalinjuryiftreatedin

suchamannerbyanyone.

1420. R.M. directly observed the stressors leading up to the meltdown,

M.A.C.’sresultingescalationandhismeltdown. Particularly in light



son,R.M.coulddonothingreasonabletopreventthemeltdown.

1421. R.M.’s observation of M.A.C.’s meltdown and of the outrageous

conduct and treatment which proximately caused M.A.C. to

experience the meltdown caused R.M. grave and extreme mental


accountable.

WHEREFORE, Plaintiff R.M. prays that this Court adjudicate this



R.M.;and

FindingsuchinflictiontohavecauseddamagestoR.M.;and

Entering judgment for Plaintiff R.M. in the amount of such

damages;and





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



COUNT139


R.M.v.Disney



above.

1423. During one or more visits to the Parks, R.M.’s beloved son M.A.C.


1424. The symptoms and conditions associated with M.A.C.’s meltdown


1425. M.A.C.’smeltdownin theParkswasproximatelycausedbyDisney’s

outrageous, unlawful and reckless treatment of M.A.C. during his


M.A.C. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

1426. R.M. directly observed the stressors leading up to the meltdown,

M.A.C.’sresultingescalationandhismeltdown. Particularly in light



son,R.M.coulddonothingreasonabletopreventthemeltdown.

1427. R.M.’s observation of M.A.C.’s meltdown and of the outrageous

conduct and treatment which proximately caused M.A.C. to

experience the meltdown caused R.M. grave and extreme mental


accountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE, Plaintiff R.M. prays that this Court adjudicate this



uponR.M.;and

FindingsuchinflictiontohavecauseddamagestoR.M.;and

Entering judgment for Plaintiff R.M. in the amount of such

damages;and





COUNT140


42U.S.C.§§12131,etseq.

A.M.N.v.Disney

1428. PlaintiffA.M.N.incorporatesandre‐allegesparagraphs1through66,


1429. A.M.N. has autism. She also suffers from extreme sensory issues, a

behavioralfeedingdisorder,andlowmusculartone.A.M.N.becomes

overtly anxious when forced to idly wait for more than a few

minutes. A.M.N. wears headphones to avoid over‐stimulation and

requirestheuseofamobilitystrollerandaserviceanimal,Ziva.Ziva

istrainedtoleadA.M.N.throughcrowds,trackherwhensheelopes,

interrupt repetitive behaviors, and to alleviate her meltdowns by

lyingontopofher.BehaviormeltdownsforA.M.N.consistgenerally

ofaggressivebehaviordirectedtowardherself,hermother,andher

father,S.R.N.,aswellasincreasingA.M.N.’spropensitytoelope.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1430. A.M.N. is a person with a disability, as that term is defined in 42

U.S.C.§12102(1).

1431. A.M.N. is eightyearsoldand isgenerally in thecareofhermother,

V.M.N. who brings this action as A.M.N.'s next friend, parent and

naturalguardian.

1432. A.M.N.andV.M.N.areresidentsofMaricopaCounty,Arizona.

1433. V.M.N.grewupaDisneyloverandinstilledthatsameloveofDisney

inherdaughter.Infact,V.M.N.visitedDisneyseveraltimeswhileshe

wasgrowingup;alongwithhersister,whohasbeendiagnosedwith

cerebral palsy; yetwas able to enjoyher trips toDisneyland in the

1980s, a time when Disneyland accommodated V.M.N.’s sister

wonderfully.

1434. V.M.N.firsttookA.M.N.toDisneylandin2009whenA.M.N.wasthree

yearsold.ItwastheonlyplaceintheworldwhereV.M.N.,A.M.N.and

S.R.N.werethinkingaboutthesamethingatthesametime,enjoying

thesameexperience,asafamily.Afterthefirstvisit,V.M.N.tookher

child to theDisney Parks at least twice a year. During those visits,

A.M.N.exhibitedanatureandextentofjoythatsherarelyshowedin

any other setting, even greeting strangers and interactingwith the

Disneycharacters,Tinkerbellbeingherfavorite. V.M.N.wasalways

proudand joyful of theopportunity tobring toherbeloved child a

levelofhappinesswhichsherarelyshowedelsewhere.

1435. ForV.M.N.andA.M.N.,a typicalvisit toDisneylandduringtheprior

GACwas an accommodating experience.Uponarrival at theDisney

Parks, V.M.N.would obtain a GAC fromGuest Relationswithin five

minutes. During this interaction, Disney employees courteously

greeted V.M.N. and A.M.N. with a smile before examining their old

GACcardandthenstampinganewGACcard.V.M.N.spenttherestof



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

the day riding the rides A.M.N. wished to ride in the order she

neededtoridetheminonthatparticularday.

1436. Since A.M.N. was a toddler, her cognitive impairments have

manifestedthemselves inacertainwayduringthe family’svisits to

theParks. A.M.N.mustexperience thepark inaspecificorder,and

disruptions in her necessary routine will tend to escalate her

stimmingbehaviorstowardmeltdowns.

1437. IfA.M.N.wererequiredtoidlywaitforentryintoarideorattraction

formore than about tenminutes, she alsowould likelymelt down.

Duringthewait,herbehaviors–pacingbackandforth,tighteningof

hermuscles,anxiety,aggressiontowardhermother,herfather,and

herself, echolalia (the repetition of certain phrases over and over

again, such as the name of the ride, “I want to go now!” and “too

manypeople!”)wouldescalateinfrequencyorseverity.Ifsheisnot

removedfromthecondition,ameltdownwilloccur.

1438. WhenA.M.N.reachesthepeakofhermeltdown,shewilldroptothe

ground. It is at this point Ziva will lay on top of her to help ease

A.M.N.duringhermeltdown.

1439. BecauseA.M.N.isincapableofunderstandingtheconceptofvisiting

arideorattractiononlytobeprohibitedfromridingituntilafuture

time,thenewDAScreatesavoidablestressors forA.M.N.,escalating

her stimming patterns towardmeltdowns, especially in high traffic

areas of the park. Since Disney’s implementation of the new DAS,

A.M.N.hasexperiencedseveralmeltdownsatDisneylandduetothe

varied stressors which are imposed upon A.M.N. by the DAS:

extendedwait times; thedirective to enter the rides fromdifferent

locations,disruptionofpatterns/routinesA.M.N.hadgrownusedto.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1440. Due to its failure to accommodate, which leads to an increased

propensity for A.M.N. experiencing a meltdown, Defendant has

preventedA.M.N. fromexperiencing the full enjoymentof itsParks,


1441. Unlikemostindividualsdiagnosedwithautism,A.M.N.possessesthe

ability to understand she has autism. She has experienced

embarrassment at the hands of Disney and their inability to

accommodateherundertheDASregime,oftenaskingV.M.N.,“Don’t

theyknowIhaveautism?”

1442. V.M.N. and A.M.N.’s last visit to Disneyland before the DAS was

implemented was on October 4, 2013. During this visit, a Disney

employeetoldV.M.N.DisneywasdoingawaywiththeGAC.Shocked,

V.M.N. asked how Disney expected to accommodate A.M.N. during

theirnextvisit.TheDisneyemployeesimplyreplied,“Youwillhave

towaitandsee,”andrefusedtoelaboratefurther.

1443. V.M.N.andA.M.N.’s firstandonlyvisit toDisneylandundertheDAS

wasonFebruary28,2014.Aftera30‐minutewaitatGuestRelations,

V.M.N.andA.M.N.’ssupremelyunaccommodatingdaybeganatPeter

Pan, where they were asked to wait in a “wheelchair line.” While

they waited in line, a family of six non‐DAS customers walked up

withFastPasses inhandandweregranted immediate access to the

ride, while V.M.N., S.R.N., and A.M.N. watched and waited, aghast.

Unfortunately, this would not be the only time V.M.N. and A.M.N.

would experience this exact set of circumstances; being asked to

waitinlineandwatchasotherfamiliesweregivenpromptaccessto

Disney’s attractions and rides. Guests with tour guides were also

allowed fast access to the ride, while A.M.N. was required to wait

extendedperiodsoftime.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1444. Next,V.M.N.andA.M.N.visitedtheFrozenMeetandGreetAttraction

wheretheywereconfrontedwitha120‐minutewait.V.M.N.showed

the employeeA.M.N.’sDAS card towhich she responded “Wedon’t

doDASorFastPassesforcharactermeetandgreets,”beforerefusing

to write down a return time on A.M.N.’s DAS card, contrary to

explicit instructions given to V.M.N. at Guest Relations when they

firstenteredtheDisneyParks.V.M.N.andA.M.N.facednochoicebut

towalkawayafterwhichA.M.N.experiencedherfirstmeltdown. If

Disney is using the DAS to feign a genuine desire to accommodate

rather than exclude guests with cognitive impairments, it has not

even gone to the trouble of erecting a such a false construct for

character meet and greets. Those events are simply inaccessible,

period.

1445. V.M.N. and A.M.N. were able to recover from her first meltdown,

afterwhichtheysuccessfullyvisitedafewDisneyattractions. Then

they reached Star Tours,whichA.M.N. had always entered through

analternateentrance.TherideoperatortoldV.M.N.andA.M.N.they

could no longer enter that way and must ride an elevator. V.M.N.

experienced another dreadedmeltdown, not entirely as a result of

the arbitrary disruption. An additional contributor is the

requirement of elevator usage. Elevators are highly stimulating to

autisticpersons,positivelyornegatively.

1446. A.M.N. suffered anothermeltdown at Autopia,where the employee

directed A.M.N. and her parents to wait at a queue located in a

tunnel,insteadofallowingthemtoentertheridethroughtheexit,as

hadalwaysbeenpermittedinthepast.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1447. V.M.N.andA.M.N. left theParksby5:00p.m.,disappointedby their

unfulfillingDisneyexperience;whichlackedtheaccommodationand

magicV.M.N.andA.M.N.hadalwaysexperiencedbeforetheDAS.

1448. Before they left thepark,V.M.N.went toGuestRelations todiscuss

all of the unfavorable issues they were confronted with at

Disneyland.The employee toldV.M.N. that shewould communicate

withmanagement,andaskedV.M.N.toreturninthemorning.V.M.N.

did as requested, but the employee offered no answers. V.M.N.

visitedGuestRelationsonfiveseparateoccasions,eachtimehoping

for answers about what more could be done other than rigidly

followingtheletteroftheDAS.Oneachoccasion,Disneyrefusedto

provideanyinformation. Disneyrefusedtoconsiderordiscussany

individualassessmentofA.M.N.’sneeds.

1449. V.M.N.andA.M.N.returnedtotheDisneyParksthenextday,hoping

for a better Disney experience. After a 25‐minute wait at Mickey’s

Fun Wheel, which did not accept the DAS or return times, A.M.N.

experiencedyetanothermeltdown.

1450. After October 9, 2013, A.M.N. no longer received the type of

accommodationandattentionA.M.N.andV.M.N.hadreceivedwhen



accommodate A.M.N.’s needs, A.M.N. and V.M.N. have been


park's rides and attractions. V.M.N. would visit the Parks with

A.M.N. more often if Disney had not abandoned its past policy of



reduced.V.M.N.knowstheyshouldavoidattendingtheparksinthe



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

future due to the reasonable expectation that A.M.N. will be

subjectedtodiscrimination,andthattheexperiencewillagainbean

un‐magicalandun‐accommodatingone.



Disney’s historic ability to accommodate A.M.N.’s special needs,


assessmentofA.M.N.'scapacitytoutilizetheDAS,andhaverefused

to modify the DAS to allow A.M.N. to enjoy the same benefits and



improvetheexperienceforguestslikeA.M.N.

1454. V.M.N.incurredexpensesassociatedwithwastedtripstotheParks.

WHEREFORE,PlaintiffA.M.N.byandthroughV.M.N.,asA.M.N.'snext




discrimination against Plaintiff on account of A.M.N.’s disability;

and












1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



and








COUNT141



A.M.N.v.Disney

1455. A.M.N. incorporates and re‐alleges paragraphs 1 through 68, 651


1456. A.M.N.isandatallmaterialtimeshasbeenadisabledpersonwithin














1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





A.M.N.’saccesstoDisney’sprograms,servicesandactivities.Disney















WHEREFORE, Plaintiffs A.M.N. prays that this Court adjudicate this



discriminationagainstPlaintiffsonaccountofA.M.N.’sdisability;

and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.








and



Entering judgment for Plaintiff A.M.N. in the amount of his non‐









COUNT142

BreachofContract

V.M.N.v.Disney

1463. Plaintiff V.M.N. incorporates and re‐alleges the allegations of


above.

1464. V.M.N. entered into a contract through which Disney promised to





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


inbreachofcontract.

1466. V.M.N. incurred expenses associatedwith the family’s wasted trips


WHEREFORE, Plaintiff V.M.N. prays that this Court adjudicate this


FindingthatDisneybreacheditscontractwithV.M.N..;and

Entering judgment for Plaintiff V.M.N.in the amount of her






COUNT143


A.M.N.v.Disney

1467. Plaintiff A.M.N. incorporates and re‐alleges the allegations of


above.

1468. During one or more visits to the Parks, A.M.N. suffered an actual

meltdown.

1469. The symptoms and conditions associated with A.M.N.’s meltdown


1470. A.M.N.’smeltdownintheParkswasproximatelycausedbyDisney’s

negligent, unlawful, reckless and arbitrary treatment of A.M.N.


DisneyknewA.M.N.tobevulnerabletoemotionalinjuryiftreatedin




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1471. A.M.N.’s meltdown and the treatment which proximately caused

A.M.N. to experience the meltdown caused her grave and extreme


heldaccountable.

WHEREFORE,PlaintiffA.M.N.,byandthroughV.M.N.asA.M.N.’snext




A.M.N.;and

FindingsuchinflictiontohavecauseddamagestoA.M.N.;and

Entering judgment for Plaintiff A.M.N. in the amount of such

damages;and





COUNT144


A.M.N.v.Disney

1472. Plaintiff A.M.N. incorporates and re‐alleges the allegations of


above.

1473. During one or more visits to the Parks, A.M.N. suffered an actual

meltdown.




outrageous, unlawful and reckless treatment of A.M.N. during her



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


A.M.N. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

1476. A.M.N.’s meltdown and the treatment which proximately caused

A.M.N. to experience the meltdown caused her grave and extreme


heldaccountable.

WHEREFORE,PlaintiffA.M.N.,byandthroughV.M.N.asA.M.N.’snext




uponA.M.N.;and

FindingsuchinflictiontohavecauseddamagestoA.M.N.;and

Entering judgment for Plaintiff A.M.N. in the amount of such

damages;







COUNT145


V.M.N.v.Disney



above.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1478. During one or more visits to the Parks, V.M.N.’s beloved daughter

A.M.N.sufferedanactualmeltdownwhileinV.M.N.’spresence.


constituteaphysicalinjurytoA.M.N.underCalifornialaw.


negligent, unlawful, reckless and arbitrary treatment of A.M.N.


DisneyknewA.M.N.tobevulnerabletoemotionalinjuryiftreatedin


1481. V.M.N. directly observed the stressors leading up to themeltdown,

A.M.N.’sresultingescalationandhermeltdown.Particularlyinlight



daughter, V.M.N. could do nothing reasonable to prevent the

meltdown.

1482. V.M.N.’s observation of A.M.N.’s meltdown and of the outrageous

conduct and treatment which proximately caused A.M.N. to

experience themeltdown caused V.M.N. grave and extrememental


accountable.




V.M.N.;and

FindingsuchinflictiontohavecauseddamagestoV.M.N.;and

Entering judgment for Plaintiff V.M.N. in the amount of such

damages;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





COUNT146


V.M.N.v.Disney



above.

1484. Duringoneormorevisits to theParks,V.M.N.’sbelovedsonA.M.N.





outrageous, unlawful and reckless treatment of A.M.N. during her


A.M.N. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

1487. V.M.N. directly observed the stressors leading up to themeltdown,

A.M.N.’sresultingescalationandhismeltdown. Particularlyin light



daughter, V.M.N. could do nothing reasonable to prevent the

meltdown.

1488. V.M.N.’s observation of A.M.N.’s meltdown and of the outrageous

conduct and treatment which proximately caused A.M.N. to

experience themeltdown caused V.M.N. grave and extrememental



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


accountable.




uponV.M.N.;and

FindingsuchinflictiontohavecauseddamagestoV.M.N.;and

Entering judgment for Plaintiff V.M.N. in the amount of such

damages;







COUNT147


42U.S.C.§§12131,etseq.

L.J.P.v.Disney

1489. PlaintiffL.J.P. incorporatesandre‐allegesparagraphs1 through66,


1490. L.J.P. has autism. L.J.P.’s symptoms and stimming patterns include

theinabilitytositstill,constantfidgeting,andseekingpressure;for

example, pressing his shoulders against the back of a chair or his

headagainstatable.L.J.P.hasverylimitedsocialskillsanddifficulty

making choices. Behavior meltdowns for L.J.P. consist generally of

tantrum‐likebehavior,includingloudverbalscreamingandremarks

such as “I am not listening!” physical violence toward his brother,



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

and either falling to the ground and failing wildly about or

elopement. Oftentimes, before experiencing a meltdown, L.J.P. will

tellhismotherorfatherhe“needstosqueeze.”

1491. L.J.P.isapersonwithadisability,asthattermisdefinedin42U.S.C.

§12102(1).

1492. L.J.P.issevenyearsofageandisgenerallyinthecareofhismother,

J.R.P., who brings this action as L.J.P.’s next friend, parent and

naturalguardian.

1493. J.R.P.andL.J.P.areresidentsofSt.JohnsCounty,Florida.

1494. Formany years leading up toOctober of 2013, from the timeL.J.P.

was three years old, L.J.P. and J.R.P. visited theWalt DisneyWorld

Parksdozensoftimes.L.J.P.carriedtheGuestAssistanceCard(GAC)

andwasadmirablyaccommodated;undertheGAC,J.R.Pwasalways

impressed at how Disney took into account the needs and

disabilitiesofL.J.P.During thosevisits,L.J.P.exhibitedanatureand

extentof joy thathe rarely showed in anyother setting. J.R.P.was

alwaysproudand joyfulof theopportunity tobring toherbeloved

sonalevelofhappinesswhichherarelyshowedelsewhere.

1495. In July of 2013, L.J.P. relocated from New York to St. Augustine,

Florida.A large influence for this relocationwas the ability to visit

the Disney Parks more often. As such, L.J.P. and J.R.P. purchased

annualpasses inAugustof2013withtheintentionofattendingthe

DisneyParksseveraltimesmoreperyear.

1496. L.J.P.’s cognitive impairmentsmanifest themselves in a certainway

duringhisvisitstotheparks;L.J.P.isincapableofunderstandingthe

conceptofvisitingarideorattractiononlytobeprohibitedtorideit

until a future time. L.J.P. does not understand the concept of



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

extensivelywaitingorhavingtoreturntoarideatalatertime.L.J.P.

isveryliteralinhisunderstanding.

1497. While L.J.P. does not require a particular order of rides, he does

prefer to ride roller coasters and rides at the Disney Parks which

travel in a circular motion because this alleviates his need for

sensory pressure. For example, no trip to the Disney Parks is

completewithoutridingDumbotheFlyingElephant.

1498. The inability to ride these rides during a visit to the Disney Parks

because of theDAS creates avoidable stressors for L.J.P., escalating

hisstimmingpatternstowardmeltdowns.Asaresult,J.R.P.doesall

that she can do to strategically avoid rides L.J.P. might otherwise

love to ride, for fear that theywill receive a return time far in the

future,which likely lead to ameltdownupon tellingL.J.P., “Wewill

havetocomeback.”

1499. Similarly, ifL.J.P.wererequired to idlywait forentry intoarideor

attraction for more than a few minutes, he also would likely melt

down.

1500. Like most parents of autistic children, J.R.P. knows her child’s

stimming,tics,andtendencies.Sheknowsthestimulithatarelikely

to overwhelm him. And she does not permit these stimuli to

overwhelmhim;noparentwillpermitanautisticchildtoexperience

ameltdownifsuchcanbeavoided.

1501. Under the GAC, L.J.P. and J.R.P. had generally pleasant, meltdown‐

free experiences at the Disney Parks. L.J.P. and J.R.P. were able to

leisurely walk through the Disney Parks and ride the rides L.J.P.

wantedtorideashesawthem,withmanageable,non‐stressfulwait

timespriortoadmissionorentry.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1502. L.J.P. and J.R.P. first experienced the complications associatedwith

theDASduring their first trip to theDisneyParksafter theDAS, in

November2013.

1503. The day started with a 45‐minute wait at Guest Relations. Upon

arriving to the front of the line, the employee gave J.R.P. so much

resistancebeforegivingheraDAScard,herhusbandhadtostep in

and explain to the employee why L.J.P. needed special assistance.

The Disney employee explained that the GAC was no longer

available,theDASisthenewpolicy,and“thisisourpolicyandthere

isnothingelsewecando”. As theDisneyemployeeexplainedhow

thenewDASwouldwork,J.R.P.andherhusbandknewimmediately

thiswouldnotworkforL.R.P.However,theyagreedtogivetheDAS

atryandhopeforthebest.

1504. UponreceivingtheDAS,L.J.P.andJ.R.P.triedtouseitastheDisney

employeehadexplained.Whattheyencounteredwasacomplicated

day of trying to plan rides in advance, juggle schedules, and avoid

rideswiththelongestridetimestopreventL.J.P.fromexperiencing

ameltdown.UndertheDAS,itwasimpossibletoplantheirdayand

enjoy the Disney Parks as other families of non‐disabled persons

couldbecause theyhadnopracticaloptionexcept toridewhatever

ridetheycouldsignupforatanyparticulartime.

1505. J.R.P.subsequentlyspentthedayredirectingL.J.P.’sattentiontoward

whatever ride they had signed up for on the DAS. Gone was the

leisurelystrollthroughofthepark,theabilitytoridewhicheverride

wouldbringhimthegreatestenjoymentat the time,and the family

experience theDisney Parks had once upon a time given J.R.P. and

L.R.P.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1506. L.R.P. and J.R.P. were also forced to stay in the Disney Parks for

longerthantheyhadinthepast;thoughtheywereabletoenjoyonly

half the number of attractions they routinely enjoyed during the

shortertypicaldayundertheGAC.

1507. Some Disney employees were actually courteous and sympathetic.

ThoseemployeesadmittedtoJ.R.P.andherhusbandthattheDASis

inadequate.


improvetheexperienceforguestslikeL.J.P.

1509. J.R.P. incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.

1510. After October 9, 2013, L.J.P. no longer received the type of

accommodation and attention L.J.P. and J.R.P. had received when



accommodate L.J.P.’s needs, L.J.P. and J.R.P. have been discouraged


attractions. J.R.P. would visit the Parks with L.J.P. more often if

Disney had not abandoned its past policy of accommodating the

special needs of persons with cognitive impairments. J.R.P. now

feels they should avoid attending the parks asmuch in the future,

especially during peak season, due to the reasonable expectation

that L.J.P. will be subjected to further discrimination and that the

experiencewillagainbeanun‐magicalandun‐accommodatingone.



Disney’s historic ability to accommodate L.J.P.’s special needs,




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

assessmentofL.J.P.'scapacitytoutilizetheDAS,andhaverefusedto

modify the DAS to allow L.J.P. to enjoy the same benefits and



improvetheexperienceforguestslikeL.J.P.

1514. L.J.P. and J.R.P. have already visited the Parks considerably less



reduced.


theParks.

WHEREFORE,PlaintiffL.J.P.,byandthroughJ.R.P.ashisnextfriend,


andenteranOrder:


discrimination against Plaintiff on account of L.J.P.’s disability;

and













1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


and








COUNT148

BreachofContract

J.R.P.v.Disney

1516. Plaintiff J.R.P. incorporates and re‐alleges the allegations of


above.

1517. J.R.P. entered into a contract through which Disney promised to




inbreachofcontract.



WHEREFORE,PlaintiffJ.R.P.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithJ.R.P.;and

Entering judgment for Plaintiff J.R.P. in the amount of her




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





COUNT149


42U.S.C.§§12131,etseq.

G.C.P.v.Disney

1520. PlaintiffG.C.P.incorporatesandre‐allegesparagraphs1through66,


1521. G.C.P.hasautism.

1522. G.C.P. is fiveyearsofageand isgenerally in thecareofhismother,

M.I.P., who brings this action as G.C.P.’s next friend, parent and

naturalguardian.

1523. G.C.P.andM.I.P.areresidentsofOrangeCounty,California.

1524. G.C.P. andM.I.P.were annualpassholderswho,prior toOctober9,

2013, visited Disneyland approximately five times per month.

Duringthosevisits,G.C.P.exhibitedanatureandextentofjoythathe

rarely showed in any other setting. M.I.P. was always proud and


happinesswhichherarelyshowedelsewhere.

1525. G.C.P. is incapable of standing in lines without his cognitive

impairments causing him to experience stimming and meltdowns

whenrequiredtowaitinalineforasignificantperiod.Triggerswill

causeG.C.P.torunaway,startstimmingwithhigh‐pitchedgroaning,

spin objects, tip‐toe walk, line‐up objects, throw himself to the

ground,andspit.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1526. G.C.P.’sdisordernecessitatesthatheexperienceparkattractionsina

certain order, beginning with Star Tours, and riding it twice, then

riding the Rocket Ship, then the Buzz Lightyear ride. Hewill then

repeatthesequence.


prevented G.C.P. from experiencing the full enjoyment, equal to

thosewithoutadisability,oftheDisneyParks.


since the implementation of the DAS, G.C.P. is now forced to idly

stand in extended‐duration lines, enduring all stressors and

potentialmeltdowntriggers,startingwithCityHallatthebeginning

oftheday,wherehemustwaitjusttohavehisphotographtakenand

tohavetheDAScardmadeforhim.

1529. Similarly, each time G.C.P. wants to experience Disneyland, he is


eachridewhichaltertheorderinwhichhecanexperiencetherides.


fact that G.C.P.’s diagnosis will not change and his annual pass is

good for twelve months. The expiration of the DAS card after



1531. SinceDefendant’s implementationof theDAS,G.C.P.andM.I.P.have


Adventure Park on multiple occasions, including at least visits on

November2,2013andFebruary1,2014.

1532. The new procedure triggers G.C.P’s meltdowns more frequently at

theDisneyParks.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


not allow G.C.P. to utilize his annual pass in such a way that it

provides theequal enjoymentof theDisneyParks as thatof anon‐

disabledperson.



Disney’s historic ability to accommodate G.C.P.’s special needs,


responses to M.I.P.’s recitations regarding G.C.P.’s needs. Their

actions and statements were so contrary to Disney’s body of




improvetheexperienceforguestslikeG.C.P.

1536. M.I.P.incurredexpensesassociatedwiththefamily’swastedtripsto

theparks.

1537. G.C.P. andM.I.P. reduced the frequency of Disneyland visits to two

timesamonthafterOctober9,2013anddidnotrenewtheirpasses

uponexpiration. Whiletheywouldhavean interest inreturningto

theDisneyParksifDisneyshouldreturntoitspriorcommitmentto

accommodatingdisabledpersons,theircurrentinterestinattending

Disney Parks is substantially reduced. M.I.P. knows that upon

returning to the Parks G.C.P. would experience further unlawful

discrimination,andfurtherhumiliation.

WHEREFORE,PlaintiffG.C.P.,byandthroughM.I.P.ashisnext





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


discrimination against Plaintiff on account of G.C.P.’s disability;

and












and








COUNT150



G.C.P.v.Disney

1538. G.C.P. incorporates and re‐alleges paragraphs 1 through 68, 651




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1539. G.C.P. isandatallmaterialtimeshasbeenadisabledpersonwithin
















G.C.P.’saccess toDisney’sprograms,servicesandactivities. Disney













1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





WHEREFORE, Plaintiffs G.C.P. prays that this Court adjudicate this



discrimination against Plaintiffs on account of G.C.P.’s disability;

and












and



Entering judgment for Plaintiff G.C.P. in the amount of his non‐






1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.






COUNT151


42U.S.C.§§12131,etseq.

J.C.P.v.Disney

1546. Plaintiff J.C.P. incorporatesandre‐allegesparagraphs1 through66,


1547. J.C.P.hasautism.

1548. J.C.P. is twoyearsof ageand is generally in the careofhismother,

M.I.P.,whobringsthisactionasJ.C.P.’sparentandnaturalguardian.

1549. J.C.P.andM.I.P.areresidentsofOrangeCounty,California.

1550. Prior to October 9, 2013, M.I.P. took J.C.P. to the Disney Parks

approximately five times per month. During those visits, J.C.P.

exhibitedanatureandextentof joythat J.C.P.rarelyshowedinany

othersetting.M.I.P.wasalwaysproudandjoyfuloftheopportunity

to bring to her beloved child a level of happiness which he rarely

showedelsewhere.

1551. Because of these fondmemories, J.C.P. andM.I.P. visited California

AdventureParkandDisneylandafterOctober9,2013.

1552. J.C.P. is incapable of standing in lines formore than a fewminutes

withouthiscognitiveimpairmentscausinghimtosuffermeltdowns.

Standing in line for a significant timewill cause J.C.P. to run away,

walkandjumponhistiptoes,yellandcry.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


preventedJ.C.P.fromexperiencingthefullenjoyment,equaltothose



since the implementation of the DAS, J.C.P. is now forced to idly

standinanextended‐durationline,enduringallpotentialmeltdown

triggers, including just to start the day at City Hall to have his

photographtakenandaDAScardmadeforhim.

1555. Similarly, each time J.C.P. wants to experience Disneyland he is


eachridewhichlimittheorderinwhichhecanexperiencetherides.


factthatJ.C.P.’sdiagnosiswillnotchangeandhisannualpassisgood

for twelve months. The expiration of the DAS card after



1557. SinceDefendant’s implementationof theDAS,G.C.P.andM.I.P.have


Adventure Park onmultiple occasions, including but not limited to

visitsonNovember2,2013andFebruary1,2014.

1558. The new procedure triggers J.C.P. to experience meltdowns more

frequentlyattheDisneyParks.

1559. The accommodationsDisney claims to provide through theDASdo

notallowJ.C.P.toexperienceequalenjoymentoftheDisneyParksto

thesameextentasthatofanon‐disabledperson.



Disney’s historic ability to accommodate J.C.P.’s special needs,



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Disney personnel now offered obtuse and ineffective responses to

M.I.P.’s recitations regarding J.C.P.’s needs. Their actions and

statementswere so contrary toDisney’s bodyof knowledge and to




improvetheexperienceforguestslikeJ.C.P.

1562. M.I.P. expenses associated with the family’s wasted trips to the

Parks.

1563. J.C.P. and M.I.P. have already visited the Parks considerably less

frequently than they intended when they purchased the annual

passes for their family, and did not renew their passes. Their

interest in attending Disney Parks is substantially reduced. While

they would have an interest in returning to the Disney Parks if

Disney should return to its prior commitment to accommodating

disabledpersons,theircurrentinterestinattendingDisneyParksis

substantiallyreduced.M.I.P.knowsthatuponreturningtotheParks

J.C.P.wouldexperiencefurtherunlawfuldiscrimination,andfurther

humiliation.

WHEREFORE,PlaintiffJ.C.P.,byandthroughM.I.P.ashisparentand

naturalguardian,praysthatthisCourtadjudicatethisdisputeandenter

anOrder:


discrimination against Plaintiff on account of J.C.P.’s disability;

and





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.










and








COUNT152



J.C.P.v.Disney

1564. J.C.P. incorporates and re‐alleges paragraphs 1 through 68, 651


1565. J.C.P. isandatallmaterial timeshasbeenadisabledpersonwithin







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.












J.C.P.’s access toDisney’s programs, services and activities. Disney















WHEREFORE, Plaintiffs J.C.P. prays that this Court adjudicate this




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


discrimination against Plaintiffs on account of J.C.P.’s disability;

and












and



Entering judgment for Plaintiff J.C.P. in the amount of his non‐











1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT153

BreachofContract

M.I.P.v.Disney

1572. Plaintiff M.I.P. incorporates and re‐alleges the allegations of



1573. M.I.P. entered into a contract through which Disney promised to




inbreachofcontract.

1575. M.I.P.incurredexpensesassociatedwiththefamily’swastedtripsto


WHEREFORE,PlaintiffM.I.P.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithM.I.P.;and

Entering judgment for Plaintiff M.I.P. in the amount of her


Awardingreasonablelitigationcostsasmaybedeterminedby

theCourtinfavorofPlaintiffandagainstDisney;and



COUNT154


42U.S.C.§§12131,etseq.

A.T.W.v.Disney

1576. PlaintiffA.T.W.incorporatesandre‐allegesparagraphs1through66,




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1577. A.T.W. has been diagnosed with severe mental and medical

conditionsthathaveplacedhimonhomehospitalservices,including

autism and is subject to anxiety attacks. He becomes particularly

anxious when forced to idly wait for more than five minutes.

Additionally, A.T.W.’s verbal skills are not well‐developed; he is

uncommunicativeandnon‐verbal.BehavioralmeltdownsforA.T.W.

consist generallyof aggressivebehaviordirected towardhis father,

mother,andsisterwhichmayincludescratchingandbiting.

1578. A.T.W. is a person with a disability, as that term is defined in 42

U.S.C.§12102(1).

1579. A.T.W. is 16 years old and is generally in the care of his mother,

T.W.R., who brings this action as A.T.W.'s next friend, parent and

naturalguardian,andhisstep‐father,R.C.R.

1580. A.T.W.andT.W.R.areresidentsofLosAngelesCounty,California.

1581. A.T.W. first attendedDisneyland in 2005whenhewas seven years

old. From that time forward, T.W.R., R.C.R., and A.T.W. regularly

attendedtheDisneyParkswithhissister,T.L.R.,going2‐3timesper

week.

1582. Indeed,formuchofhischildhoodA.T.W.hasvisitedDisneylandwith

T.W.R., R.C.R., and his sister, T.L.R. A.T.W. carried the Guest

Assistance Card, and he was admirably accommodated. During

thosevisits,A.T.W.exhibitedanatureandextentofjoythatherarely

showed in any other setting. Disneylandwas a placewhereR.C.R.,

T.W.R., T.L.R., and A.T.W. could unwind after school and bond

together, as a family with two children diagnosed with cognitive

disabilities.T.W.R.wasalwaysproudandjoyfuloftheopportunityto

bring to her beloved child a level of happiness which he rarely

showedelsewhere.A.T.W.couldstayfortheentiredayattheDisney



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Parkswithhisfamily,usuallyculminatinginwatchingthefireworks

beforeleavingtheparkfordinneratESPNSportsZoneorPizzaPort.

1583. In2012,A.T.W.was offered and granted a “Green LightPass” from

Disney based on Disney’s reviewing his medical documentation

provided by Home Hospital Services. Disneyland claimed that the

Green Light Pass was only provided to “Make‐A‐Wish Foundation”

children.

1584. On October 9, 2013 when the DAS went into effect, Disney then

revoked A.T.W.’s Green Light Pass, later stating that it had been

replaced by a “Genie Button,” offered through Make‐A‐Wish.

However, Disney advised that his Genie Button is subject to being

revoked, because the DAS would be the only accepted

“accommodation”fordisabledguestssuchasA.T.W.

1585. In 2004 A.T.W. and T.W.R. obtained annual passes for Disneyland.

A.T.W.andT.W.R.visitedDisneyParks2‐3timesperweekbetween

2004 and 2014 and A.T.W. rarely experienced any meltdown

problems. In early 2014 Disney, with no explanation, stopped

acceptingA.T.W.’sGreenLightPass,advisingthattheDASistheonly

acceptableorpermittedpolicy.

1586. Since A.T.W. was a toddler, his cognitive impairments have


the Parks. A.T.W. and his sister T.L.R. require repeat experience,

which leads them to experience the Parks’ attractions in a specific

order,anddisruptionsintheirplannedroutinewilltendtoescalate

their stimming behaviors toward meltdowns. A.T.W. and T.L.R.

begin their experience with a pre‐programmed strict schedule in

theirheadsoftheDisneylandridestheymustride,andtheorderin

which the rides must be ridden. Deviation from this pre‐defined



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

orderwilllikelyleadtoameltdown. Forexample,A.T.W.andT.L.R.

haveexperiencedDisneylandinthefollowingorder:(1)Matterhorn

BobsledsorBigThunderMountainRailroad;(2)SpaceMountain;(3)

FindingNemoSubmarineVoyage (nowclosed)or StarTours –The

Adventure Continues; (4) Autopia; and (5) Alice inWonderland or

Mad Tea Party. If A.T.W. were to visit Disneyland, he would first

travel to Matterhorn Bobsleds or Big Thunder Mountain Railroad,

and,ifhewerenotaffordedtheopportunitytofirstexperiencethat

particular ride before others, he would likely experience a

meltdown.

1587. A.T.W.’s disorders also cause him to have to experience certain

Disneyattractionsrepetitively. A.T.W. isa “repeat rider.” This isa


for consistency, order and routine. A.T.W. will experience a

particularrideorattraction,suchasBigThunderMountainRailroad

or Tower of Terror, over and over, for several hours at a time.

Disney personnel are very familiar with the repeat rider type of

guest.

1588. Similarly,ifA.T.W.wererequiredtoidlywaitforentryintoarideor

attraction for more than a few minutes he also would likely melt

down.

1589. BecauseA.T.W.isincapableofunderstandingtheconceptofvisiting

arideorattractiononlytobeprohibitedfromridingituntilafuture

time,thenewDAScreatesavoidablestressors forA.T.W.,escalating

his stimming patterns toward meltdowns almost instantaneously.

Since Disney’s implementation of the new DAS, A.T.W. has

experiencedseveralmeltdownsatDisneyland.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1590. The first day A.T.W. attended the Parks after the DAS came into

effect, he attended with R.C.R., T.W.R., and his sister T.L.R., on

October12,2013.Uponarriving,T.W.R.andR.C.R.waitedtwohours

before speaking to an employee at Guest Relations. During this

ludicrouslylongwait,A.T.W.begantohavehisfirstmeltdown.R.C.R.

and T.W.R explained A.T.W.’s Green Light Pass to the Disney

employee,onlytohavetheemployeerefusetorecognizeitsvalidity.

After waiting an additional 45 minutes in a back office of Guest

RelationsatDisneyland,A.T.W.wasgiventhreeFastPassesexpressly

asacompromisefornolongerrecognizinghisGreenLightPass,but

was told they would still have to wait in lines. In the process of

doing so, the employee also reviewed A.T.W.’s medical

documentation evidencing his cognitive impairments. They also

realizedA.T.W.was in theirsystem forGreenLightaccess,andwas

givenaGenieButton.

1591. For the remainder of A.T.W.’s day at Disneyland, prevailing

conditions were misery and chaos. Disney employees and ride

operators exhibited a lack of training, did not know how to

implement the DAS, appeared consistently perplexed by the DAS

cards as they were presented to them, and generally displayed a

poor attitude toward disabled guests. The uniform response by

Disneyemployeesandrideoperatorsthatdaywas:“thisiswhatthe

policyisandthisishowweweretrained.”

1592. Aftervariouschaoticandstress‐inducingeventsthroughouttheday,

A.T.W.wasforcedtoleavetheparkwithR.C.R.,T.W.R.,andT.L.R.by

mid‐afternoon.Thefrustrationwastoomuchtobear.

1593. During a later visit in March of 2014, A.T.W., who attended

Disneylandwithhis caretaker,wasdenied access to a ridebecause



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

theDisneyrideoperatorrefusedtoallowhiscaretakertogoonthe

ride with A.T.W. This incident was reported to Mark Jones

immediatelythereafter;tothisday,Mr.Joneshasnotresponded.

1594. During another subsequent visit, A.T.W. attended Disneyland with

R.C.R., T.W.R., and T.L.R. to see the Aladdin Show. Upon arrival,

R.C.R. and T.W.R. presented A.T.W.’s Genie Button, Make‐A‐Wish

Foundation Lanyard, and his DAS. They requested a “blue card,”

whichinthepast,hadallowedA.T.W.andhispartytositinaspecial

area until the show opened to sit its guests. Initially, the cardwas

granted.However,shortlybeforetheshowstartedandeveryonehad

been seated, a Disney employee went over to A.T.W., removed the

blue card, and gavehima green card instead. Soon thereafter, that

same employee allowed the non‐disabled guests waiting in line to

enterfirstbeforethedisabledguests.BythetimeA.T.W.andtherest

ofthedisabledguestswereallowedtoenterthetheatre,mostofthe

disabilityseatinghadbeentaken.R.C.R.askedanemployeewhythis

had happened. The employee then replied: “You know the rules of

theparkwhenyoucomein.Ifyouhaveacomplaint,takeitupwith

Guest Relations.” The employee then turned his back and walked

away.

1595. Due toDisney’s failure to accommodateA.T.W.’s special needs, and

due to Disney’s arbitrary policies toward disabled guests such as

A.T.W. which leads to an increased propensity for A.T.W.

experiencing a meltdown, Disney has turned its back on disabled

personsandpreventedA.T.W.fromexperiencingthefullenjoyment

ofitsParks,equaltotheexperiencesofpersonswithoutadisability.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1596. After October 9, 2013, A.T.W. no longer received the type of

accommodationandattentionA.T.W.andT.W.R.receivedwhenthey

visitedtheParksinthepast.


accommodate A.T.W.’s needs, A.T.W. and T.W.R. have been


park's rides and attractions. T.W.R. would visit the Parks with

A.T.W. more often if Disney had not abandoned its past policy of



reduced. T.W.R. knows they should avoid attending the parks as

much in the future due to the reasonable expectation that the

experience will include further discrimination against A.T.W., and

willcontinuetobethoroughlyun‐magicalandun‐accommodating.



Disney’s historic ability to accommodate A.T.W.’s special needs,


assessmentofA.T.W.'scapacitytoutilizetheDAS,andhaverefused

to modify the DAS to allow A.T.W. to enjoy the same benefits and



improvetheexperienceforguestslikeA.T.W.

1600. T.W.R. incurred expenses associatedwith the family’swasted trips

totheParks.

WHEREFORE,PlaintiffA.T.W.byandthroughT.W.R.,asA.T.W.'snext





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


discrimination against Plaintiff on account of A.T.W.’s disability;

and












and








COUNT155



A.T.W.v.Disney

1601. A.T.W. incorporates and re‐alleges paragraphs 1 through 68, 651




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1602. A.T.W.isandatallmaterialtimeshasbeenadisabledpersonwithin
















A.T.W.’saccesstoDisney’sprograms,servicesandactivities.Disney













1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





WHEREFORE, Plaintiffs A.T.W. prays that this Court adjudicate this



discriminationagainstPlaintiffsonaccountofA.T.W.’sdisability;

and












and



Entering judgment for Plaintiff A.T.W. in the amount of his non‐






1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.






COUNT156


A.T.W.v.Disney

1609. Plaintiff A.T.W. incorporates and re‐alleges the allegations of


above.

1610. During one or more visits to the Parks, A.T.W. suffered an actual

meltdown.

1611. The symptoms and conditions associated with A.T.W.’s meltdown


1612. A.T.W.’smeltdownintheParkswasproximatelycausedbyDisney’s

negligent, unlawful, reckless and arbitrary treatment of A.T.W.


DisneyknewA.T.W.tobevulnerabletoemotionalinjuryiftreatedin


1613. A.T.W.’s meltdown and the treatment which proximately caused

A.T.W. to experience themeltdown caused him grave and extreme


heldaccountable.

WHEREFORE,PlaintiffA.T.W.,byandthroughT.W.R.asA.T.W.’snext





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


A.T.W.;and

FindingsuchinflictiontohavecauseddamagestoA.T.W.;and

Entering judgment for Plaintiff A.T.W. in the amount of such

damages;and





COUNT157


A.T.W.v.Disney

1614. Plaintiff A.T.W. incorporates and re‐alleges the allegations of


above.

1615. During one or more visits to the Parks, A.T.W. suffered an actual

meltdown.




outrageous, unlawful and reckless treatment of A.T.W. during his


A.T.W. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

1618. A.T.W.’s meltdown and the treatment which proximately caused

A.T.W. to experience themeltdown caused him grave and extreme


heldaccountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE,PlaintiffA.T.W.,byandthroughT.W.R.asA.T.W.’snext




uponA.T.W.;and

FindingsuchinflictiontohavecauseddamagestoA.T.W.;and

Entering judgment for Plaintiff A.T.W. in the amount of such

damages;







COUNT158


42U.S.C.§§12131,etseq.

T.L.R.v.Disney

1619. PlaintiffT.L.R.incorporatesandre‐allegesparagraphs1through66,


1620. T.L.R. has autism, severe separation anxiety, sleepingdisorder, and

isseverelyasthmatic.Shebecomesanxiouswhenforcedtoidlywait

formore thana fewminutes. Additionally,T.L.R.’sverbalskillsare

under‐developed.Behavioralmeltdowns forT.L.R. consistgenerally

of crying, throwing herself on the ground, and possible eloping

withoutwarning.

1621. T.L.R.isapersonwithadisability,asthattermisdefinedin42U.S.C.

§12102(1).



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1622. T.L.R. is eight years old and is generally in the care of hermother,

T.W.R. who brings this action as T.L.R.'s next friend, parent and

naturalguardian.

1623. T.L.R.andT.W.R.areresidentsofLosAngelesCounty,California.

1624. T.L.R. first attendedDisneyland in2006when shewas fivemonths

old. T.L.R. would then regularly attend Disney Parks with R.C.R.,

T.W.R.,andherbrother,A.T.W.,going2‐3timesperweek.

1625. Infact,formuchofherchildhoodT.L.R.hasvisitedDisneylandwith

T.W.R., R.C.R., and her brother, A.T.W. T.L.R. carried the Guest

Assistance Card, and he was admirably accommodated. During

those visits, T.L.R. exhibited a nature and extent of joy that she

rarely showed in any other setting. T.W.R. was always proud and


happiness which she rarely showed elsewhere. Disneyland was a

place where R.C.R., T.W.R., A.T.W. and T.L.R. could unwind after

school and bond together, as a familywith two children diagnosed

with cognitive impairments. T.L.R. could stay for the entire day at

the Disney Parks with her family, usually culminating in watching

thefireworksbeforeleavingtheparkfordinneratESPNSportsZone

orPizzaPort.

1626. In 2006, T.L.R. and T.W.R. obtained annual passes for Disneyland.

T.L.R. and T.W.R. visited the Disney Parks 2‐3 times per week

between 2006 and 2014. T.L.R. also rarely experienced behavioral

meltdownsduringhervisitstoDisneylandpriortoOctoberof2013

whenDisneybeganenforcingtheDAS.

1627. Since T.L.R. was a toddler, her cognitive impairments have


the Parks. T.L.R.. and her brother A.T.W. are programmed to and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

must experience thepark in a specific order, so thatdisruptions in

theirplannedroutinewilltendtoescalatetheirstimmingbehaviors

towardmeltdowns. A.T.W.andT.L.R.haveastrictscheduleintheir

headoftheDisneylandridestheymustride,andtheorderinwhich

theymustridethem. Deviationfromthatorderwill likelyleadtoa

meltdown. For example, T.L.R. and A.T.W. must experience

Disneyland in the followingorder: (1)MatterhornBobsledsor Big

ThunderMountainRailroad; (2)SpaceMountain; (3)FindingNemo

Submarine Voyage (now closed) or Star Tours – The Adventure

Continues; (4) Autopia; and (5) Alice in Wonderland or Mad Tea

Party. If T.L.R. were to visit Disneyland and first visit Matterhorn

Bobsleds or Big Thunder Mountain Railroad, and if she were not

afforded the opportunity to first experience that ride, she would

likelyexperienceameltdown.

1628. T.L.R.’sdisordersalsocausehertohavetoexperiencecertainDisney

attractions repetitively. T.L.R. is a “repeat rider.” This is a


for consistency, order and routine. T.L.R. will experience a

particular ride or attraction, such as Goofy’s Sky School or Grizzly

River Run, over and over, for several hours at a time. Disney

personnelareveryfamiliarwiththerepeatridertypeofguest.

1629. Similarly,ifT.L.R.wererequiredtoidlywaitforentryintoarideor

attraction formore than a fewminutes, she alsowould likelymelt

down.

1630. Much like her brother, T.L.R. is incapable of understanding the

concept of visiting a ride or attraction only to be prohibited from

riding it until a future time. Thus, the new DAS creates avoidable

stressors for T.L.R., escalating her stimming patterns toward



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

meltdowns almost instantaneously. SinceDisney’s implementation

of the new DAS, T.L.R. has experienced several meltdowns at

Disneyland.

1631. ThefirstdayT.L.R.attendedtheparksaftertheDAScameintoeffect,

sheattendedwithR.C.R.,T.W.R.,andherbrotherA.T.W.,onOctober

12,2013.Uponarriving,T.W.R.andR.C.R.waited twohoursbefore

speaking to an employee at Guest Relations, and an additional 45

minutesinabackofficeofGuestRelationsatDisneyland.Whilethe

employee questioned R.C.R. and T.W.R. about T.L.R.’s disability,

T.L.R. experienced ameltdown towhich the employee said, “I see,”

beforeissuingaDAS.

1632. For the remainder of T.L.R.’s day at Disneyland, prevailing

conditions were misery and chaos. Disney employees and ride

operators exhibited a lack of training, did not know how to

implement the DAS, appeared consistently perplexed by the DAS

cards as they were presented to them, and generally displayed a

poor attitude toward disabled guests. The uniform response by

Disneyemployeesandrideoperatorsthatdaywas:“thisiswhatthe

policyisandthisishowweweretrained.”

1633. Aftervariouschaoticandstress‐inducingeventsthroughouttheday,

T.L.R.wasforcedtoleavetheparkwithR.C.R.,T.W.R.,andA.T.W.by

mid‐afternoon.Thefrustrationwastoomuchtobear.

1634. T.L.R.hasexperiencedembarrassmentatthehandsofDisneyandas

aconsequenceofDisney’snewfoundinabilitytoaccommodateher.

1635. DuetoDisney’sfailuretoaccommodatewhichleadstoanincreased

propensity for T.L.R. experiencing a meltdown, Defendant has

prevented T.L.R. from experiencing the full enjoyment of its Parks,




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1636. After October 9, 2013, T.L.R. no longer received the type of

accommodation and attention T.L.R. and T.W.R. had receivedwhen

theyvisitedtheParksinthepast.TheDAShasspecificallyadversely

impactedT.L.R.becauseadditionaltimemustbeexpendedinlineat

thestartofeachvisittoobtaintheDAS.


accommodate T.L.R.’s needs, T.L.R. and T.W.R. have been


park'sridesandattractions.T.W.R.wouldvisittheParkswithT.L.R.

more often if Disney had not abandoned its past policy of



reduced. T.W.R. knows they should avoid attending the parks as

much in the future due to the expectation that the experiencewill

result in further discrimination against T.L.R., and will again be

thoroughlyun‐magicalandun‐accommodating.



Disney’s historic ability to accommodate T.L.R.’s special needs,


assessment ofT.L.R.'s capacity to utilize theDAS, andhave refused

to modify the DAS to allow T.L.R. to enjoy the same benefits and



improvetheexperienceforguestslikeT.L.R.


totheParks.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE,PlaintiffT.L.R.byand throughT.W.R.,asT.L.R.'snext




discrimination against Plaintiff on account of T.L.R.’s disability;

and












and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT159



T.L.R.v.Disney

1641. T.L.R. incorporates and re‐alleges paragraphs 1 through 68, 651


1642. T.L.R. isandatallmaterialtimeshasbeenadisabledpersonwithin
















T.L.R.’saccess toDisney’sprograms,servicesandactivities. Disney








1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.










WHEREFORE, Plaintiffs T.L.R. prays that this Court adjudicate this



discrimination against Plaintiffs on account of T.L.R.’s disability;

and












and





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Entering judgment for Plaintiff T.L.R. in the amount of her non‐









COUNT160


T.L.R.v.Disney

1649. Plaintiff T.L.R. incorporates and re‐alleges the allegations of


above.

1650. During one or more visits to the Parks, T.L.R. suffered an actual

meltdown.

1651. The symptoms and conditions associated with T.L.R.’s meltdown


1652. T.L.R.’smeltdown in theParkswasproximately causedbyDisney’s

negligent,unlawful,recklessandarbitrarytreatmentofT.L.R.during


knewT.L.R.tobevulnerabletoemotionalinjuryiftreatedinsucha

mannerbyanyone.

1653. T.L.R.’s meltdown and the treatment which proximately caused

T.L.R. to experience the meltdown caused him grave and extreme


heldaccountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE,PlaintiffT.L.R.,byand throughT.W.R.asT.L.R.’snext




T.L.R.;and

FindingsuchinflictiontohavecauseddamagestoT.L.R.;and

Entering judgment for Plaintiff T.L.R. in the amount of such

damages;and





COUNT161


T.L.R.v.Disney

1654. Plaintiff T.L.R. incorporates and re‐alleges the allegations of


above.

1655. During one or more visits to the Parks, T.L.R. suffered an actual

meltdown.

1656. The symptoms and conditions associated with T.L.R.’s meltdown


1657. T.L.R.’smeltdown in theParkswasproximately causedbyDisney’s

outrageous, unlawful and reckless treatment of T.L.R. during his


T.L.R. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1658. T.L.R.’s meltdown and the treatment which proximately caused

T.L.R. to experience the meltdown caused her grave and extreme


heldaccountable.

WHEREFORE,PlaintiffT.L.R.,byand throughT.W.R.asT.L.R.’snext




uponT.L.R.;and

FindingsuchinflictiontohavecauseddamagestoT.L.R.;and

Entering judgment for Plaintiff T.L.R. in the amount of such

damages;







COUNT162

BreachofContract

T.W.R.v.Disney

1659. Plaintiff T.W.R. incorporates and re‐alleges the allegations of



1660. T.W.R. entered into a contract through which Disney promised to





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


inbreachofcontract.



WHEREFORE, Plaintiff T.W.R. prays that this Court adjudicate this


FindingthatDisneybreacheditscontractwithT.W.R..;and

Entering judgment for Plaintiff T.W.R.in the amount of her






COUNT163


T.W.R.v.Disney




1664. Duringoneormorevisits to theParks,T.W.R.’sbelovedsonA.T.W.

sufferedanactualmeltdownwhileinT.W.R.’spresence.


constituteaphysicalinjurytoA.T.W.underCalifornialaw.








1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1667. T.W.R. directly observed the stressors leading up to themeltdown,

A.T.W.’sresultingescalationandhismeltdown. Particularlyinlight



son,T.W.R.coulddonothingreasonabletopreventthemeltdown.

1668. T.W.R.’s observation of A.T.W.’s meltdown and of the outrageous

conduct and treatment which proximately caused A.T.W. to

experience themeltdown caused T.W.R. grave and extrememental


accountable.




T.W.R.;and

FindingsuchinflictiontohavecauseddamagestoT.W.R.;and

Entering judgment for Plaintiff T.W.R. in the amount of such

damages;and





COUNT164


R.C.R.v.Disney

1669. Plaintiff R.C.R. incorporates and re‐alleges the allegations of





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1670. During one ormore visits to the Parks, R.C.R.’s beloved sonA.T.W.

sufferedanactualmeltdownwhileinR.C.R.’spresence.


constituteaphysicalinjurytoA.T.W.underCalifornialaw.






1673. R.C.R. directly observed the stressors leading up to the meltdown,




son,R.C.R.coulddonothingreasonabletopreventthemeltdown.

1674. R.C.R.’s observation of A.T.W.’s meltdown and of the outrageous


experience the meltdown caused R.C.R. grave and extreme mental


accountable.

WHEREFORE, Plaintiff R.C.R. prays that this Court adjudicate this



R.C.R.;and

FindingsuchinflictiontohavecauseddamagestoR.C.R.;and

Entering judgment for Plaintiff R.C.R. in the amount of such

damages;and





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



COUNT165


T.W.R.v.Disney




1676. Duringoneormorevisits to theParks,T.W.R.’sbelovedsonA.T.W.








mannerbyanyone.

1679. T.W.R. directly observed the stressors leading up to themeltdown,




son,T.W.R.coulddonothingreasonabletopreventthemeltdown.

1680. T.W.R.’s observation of A.T.W.’s meltdown and of the outrageous


experience themeltdown caused T.W.R. grave and extrememental


accountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.




uponT.W.R.;and

FindingsuchinflictiontohavecauseddamagestoT.W.R.;and

Entering judgment for Plaintiff T.W.R. in the amount of such

damages;







COUNT166


R.C.R.v.Disney

1681. Plaintiff R.C.R. incorporates and re‐alleges the allegations of



1682. During one ormore visits to the Parks, R.C.R.’s beloved sonA.T.W.








mannerbyanyone.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1685. R.C.R. directly observed the stressors leading up to the meltdown,




son,R.C.R.coulddonothingreasonabletopreventthemeltdown.

1686. R.C.R.’s observation of A.T.W.’s meltdown and of the outrageous


experience the meltdown caused R.C.R. grave and extreme mental


accountable.

WHEREFORE, Plaintiff R.C.R. prays that this Court adjudicate this



uponR.C.R.;and

FindingsuchinflictiontohavecauseddamagestoR.C.R.;and

Entering judgment for Plaintiff R.C.R. in the amount of such

damages;









1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT167


42U.S.C.§§12131,etseq.

J.C.R.v.Disney

1687. Plaintiff J.C.R. incorporatesandre‐allegesparagraphs1 through66,


1688. J.C.R.hasautism. J.C.R.’s stimmingpatterns include facial grimacing

and hand flapping. During behavior meltdowns J.C.R. exhibits

generally aggressive behavior toward hismother, K.T.R. J.C.R. will

alsofalltothegroundandflailaboutwildlyandscreamloudly.

1689. J.C.R.isapersonwithadisability,asthattermisdefinedin42U.S.C.

§12102(1).

1690. J.C.R. is fiveyearsof ageand is generally in the careofhismother,

K.T.R., who brings this action as J.C.R.’s next friend, parent and

naturalguardian.

1691. K.T.R.andJ.C.R.areresidentsofSuffolkCounty,NewYork.

1692. K.T.R. grew up a Disney lover and had been to the Disney Parks

manytimesasachildandhadalwayshadgreatmemories.

1693. K.T.R.firsttookJ.C.R.toWaltDisneyWorldMarch11,2014,afterthe

DAShadalreadybeenimplemented.K.T.R.hadheardabouttheGAC

during 2013 and before, and this ability to accommodate children

with cognitive impairments such as J.T.R. was just the kind of

accommodation she expected to receive when she booked her

Disney vacation and purchased her and her family’s tickets for the

DisneyParks.SheacceptedandanticipatedthejoysoftheGAC,and

notthehorrorsoftheDAS.

1694. J.C.R.’s cognitive impairments manifested themselves in a certain

way during his visits to the parks; J.C.R. lacks the ability to reason



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

and plan ahead. Impulsive in nature, when J.C.R. sees a ride or

exhibithewantstoexperience,hehasnochoicebuttoexperienceit

inthatmomentandcannotprocesstheideaofcomingbackinorder

to experience it later. Because J.C.R. is incapable of understanding

the concept of visiting a ride or attraction, only to be prohibited

fromridingituntilafuturetime,theDAScreatesavoidablestressors

forJ.C.R.,escalatinghisstimmingpatternstowardmeltdownsalmost

instantaneously.Forexample,uponbeingtakentoarideandasked

tocomebackin45minutes,hewouldbeginscreaming“Iwanttogo!

I want to go now!” before experiencing a meltdown. Once in

meltdown mode, J.T.R. would then begin screaming and flailing,

beforeeventually fallingtothegroundandcontinuingto flailabout

wildly. Indeed, under Disney’s DAS, K.T.W. experienced several

meltdownsatWaltDisneyWorldduringhisMarch2014visitstothe

DisneyParks.

1695. The first meltdown took place shortly after arriving at the Disney

Parks on March 11, 2014. Upon arriving at the Magic Kingdom,

K.T.R. then encountered a one‐hourwait at Guest Relations as she

waitedtospeakwithanemployeeonlytodiscovertheGACshehad

anticipatedreceivingwasnolongeravailable.Crystal,theemployee,

explained that theDAShadreplaced theGAC,andbeganexplaining

howitworked.K.T.R.immediatelyexpressedherconcern,tellingthe

employee this new system would never work for J.T.R. The

employee took J.T.R. aside to have his picture taken. This event

causedameltdownforJ.T.R.

1696. J.T.R.andK.T.R.receivedtheirfirstreturntimeforBuzzLightyear’s

Space Ranger Spin: 1:48 p.m. Breakfast had been at 9:45 a.m., yet

K.T.R.wouldnotbephysicallyonarideuntil1:48p.m.Hopingfora



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

miracle,K.T.R.tookJ.T.R.totheentranceofBuzzLightyearat12:30

p.m.NosuchDisneymiraclewasavailable today:1:48p.m.was the

return timewithout exception.Wanting to ride the ride right then

andthere,andnotcomebackat1:48p.m.,J.T.R.experiencedanother

meltdown.Now,almostthreehoursintotheirDisneytrip,J.T.R.had

notbeenonasingleDisneyride.

1697. Overthecourseofafive‐dayDisneyvacation,J.T.R.rodeatotalof20

ridesandexperienced25meltdowns.

1698. Due to Disney’s failure to accommodate and arbitrary policies

toward disabled guests such as J.T.R. which leads to an increased

propensityforJ.T.R.experiencingameltdown,Disneyhasprevented

J.T.R from obtaining the full enjoyment of its Parks, equal to the

experiencesofpersonswithoutadisability.

1699. K.T.R.incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.

1700. J.C.R. and K.T.R. have already visited the Parks considerably less



reduced. Theywill not attend the Parks in the future due to their

expectation that the experience will again include discrimination

against J.C.R., and that the event will be supremely un‐

accommodating.

WHEREFORE,PlaintiffJ.C.R.,byandthroughK.T.R.ashisnextfriend,


andenteranOrder:


discrimination against Plaintiff on account of J.C.R.’s disability;

and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.












and








COUNT168


J.C.R.v.Disney

1701. Plaintiff J.C.R. incorporates and re‐alleges the allegations of


above.

1702. During one or more visits to the Parks, J.C.R. suffered an actual

meltdown.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1703. The symptoms and conditions associated with J.C.R.’s meltdown


1704. J.C.R.’smeltdown in the Parkswas proximately caused by Disney’s

negligent,unlawful,recklessandarbitrarytreatmentofJ.C.R.during


knewJ.C.R. tobevulnerable toemotional injury if treated in sucha

mannerbyanyone.

1705. J.C.R.’smeltdownandthetreatmentwhichproximatelycausedJ.C.R.



accountable.

WHEREFORE, Plaintiff J.C.R., by and through K.T.R. as J.C.R.’s next




J.C.R.;and

FindingsuchinflictiontohavecauseddamagestoJ.C.R.;and

Entering judgment for Plaintiff J.C.R. in the amount of such

damages;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT169


J.C.R.v.Disney

1706. Plaintiff J.C.R. incorporates and re‐alleges the allegations of


above.

1707. During one or more visits to the Parks, J.C.R. suffered an actual

meltdown.

1708. The symptoms and conditions associated with J.C.R.’s meltdown


1709. J.C.R.’smeltdown in the Parkswas proximately caused by Disney’s

outrageous, unlawful and reckless treatment of J.C.R. during his


J.C.R.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.

1710. J.C.R.’smeltdownandthetreatmentwhichproximatelycausedJ.C.R.



accountable.

WHEREFORE, Plaintiff J.C.R., by and through K.T.R. as J.C.R.’s next




uponJ.C.R.;and

FindingsuchinflictiontohavecauseddamagestoJ.C.R.;and

Entering judgment for Plaintiff J.C.R. in the amount of such

damages;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





COUNT170


42U.S.C.§§12131,etseq.

J.D.S.v.Disney

1711. Plaintiff J.D.S. incorporatesandre‐allegesparagraphs1 through66,


1712. J.D.S. has autism and attention deficit hyperactivity disorder

(ADHD). J.D.S. is largely non‐verbal, possessing only the ability to

make loud noises tomirror emotions such as fear and excitement.

J.D.S.’s symptoms and stimming behaviors include the inability to

staystill,elopement,utteringloudnoises,andimpulsivetouchingof

people’s faces. Behavior meltdowns for J.D.S. are physical and

tantrum‐centered; he will scream loudly, strike out physically

against himself by hitting his own head or his mother, and/or

convulseandspasmbeforeeventuallydroppingtotheground.

1713. J.D.S.isapersonwithadisability,asthattermisdefinedin42U.S.C.

§12102(1).

1714. J.D.S.iseightyearsofageandisgenerallyinthecareofhismother,

R.E.S., who brings this action as J.D.S.’s next friend, parent and

naturalguardian.

1715. R.E.S.andJ.D.S.areresidentsofDuvalCounty,Florida.

1716. Formany years leadingup toOctober of 2013, from the time J.D.S.

wasatoddler,J.D.S.andR.E.S.visitedtheWaltDisneyWorldParksa

few times a year. J.D.S. was a “Disney Baby,” carried the Guest



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Assistance Card, and was admirably accommodated. During those

visits, J.D.S. exhibited a nature and extent of joy that he rarely

showed inanyothersetting. R.E.S.wasalwaysproudand joyfulof

the opportunity to bring to her beloved child a level of happiness

whichherarelyshowedelsewhere.Disneyistheonlyexperiencein

life that gives J.D.S. visible excitement; Toy Story having the most

dramaticeffectbyfar.

1717. In 2012, R.E.S. and J.D.S. obtained annual passes for Walt Disney

WorldandvisitedtheDisneyParksmultipletimesperyearbetween

2012 and 2014. J.D.S. rarely experienced behavioral meltdowns

during his visits to Walt Disney World prior to February of 2014

whentheyexperienced,forthefirsttime,thehorrorsoftheDAS.

1718. J.D.S.’s impairmentcompletely inhibitshisability towait in line for

longer than a few minutes. If J.D.S. were required to idly wait for

entryintoarideorattractionformorethanafewminuteshewould

likelymeltdown.

1719. J.D.S.isalsoincapableofunderstandingtheconceptofvisitingaride

orattractiononlytobeprohibitedfromridingituntilafuturetime.

Consequently, the new DAS creates avoidable stressors for J.D.S.

escalating his stimming patterns towardmeltdowns in amatter of

minutes. SinceDisney’s implementation of the newDAS, J.D.S. has

experiencedseveralmeltdownsattheDisneyParks.

1720. Duringthefallof2013,R.E.S.learnedofDisney’sintenttoeliminate

theGACinfavoroftheDAS. R.E.S.plannedatripinFebruary2014

totrytheDAS.R.E.S.trustedDisneyandbelievedDisneywouldonly

do what was best for J.D.S. and other disabled children like him.

Sadly,thisonevisitwouldbesohorriblethattheywouldvownever

toreturntotheDisneyParks–atleastnotwhiletheDASisinplace.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1721. InFebruaryof2014,thefirstpost‐DAStripstartedwitha20‐minute

wait atGuestRelations, afterwhich they receivedabrief and short

descriptionbytheemployeeofhowtheDASworked.

1722. Next, R.E.S. and J.D.S. made their way to Buzz Lightyear’s Space

Ranger Spin, where the Disney ride operator glanced at their DAS

cardbeforerecommending theywait in theregular lineas itwould

“not be that long.”Not surprisingly, thewaitwas very long, during

which time R.E.S. tried her best to keep J.D.S from experiencing a

meltdown. But after 15 minutes of just waiting, J.D.S.’s patterns

ensued as he began kicking, screaming, and jumping while in the

line.

1723. R.E.S. and J.D.S. thenwent to Astro Orbiter. Again, the Disney ride

operator suggested they wait in the regular line and not use their

DAS card. R.E.S., assuming the Disney ride operator had only the

guests’bestinterestatheart,heededtheemployee’sadvice,andwas

once again sorely disappointed. After 15minutes,déjà vu set in as

R.E.S.andJ.D.S.foundthemselvesstillwaitinginalongline,making

little progress, with J.D.S.’s stimming behaviors steadily increasing

towardmeltdown.

1724. Afterthissecondhorribleexperience,R.E.S.decidednomatterwhat,

theywouldusetheirDAScardat thenextride.Theyreceiveda30‐

minute return time at The Barnstormer. However, in that 30

minutes,itwasnexttoimpossibletokeepJ.D.S.fromexperiencinga

meltdown. J.D.S. cannot go into gift shops because he will become

anxiousandbegingrabbingat itemswhichwilleventuallybe taken

or broken, resulting in R.E.S. having to expendmoremoney to pay

fortheseitems.J.D.S.cannotsitidly,asthiswillleadtoameltdown.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1725. Faced with few options, R.E.S. took J.D.S. to Dumbo the Flying

Elephant. To R.E.S.’s surprise, there was no DAS or FastPass

entrance, and no return time. Instead, waiting to ride Dumbo the

Flying Elephant would require J.D.S. to wait in a long line to then

receiveabuzzerwhichwouldalertR.E.S.whenitwastimetogointo

thenextroomandwaitinanevenlonger,secondline.Intheinterim,

R.E.S.andJ.D.S.wouldberequiredtowaitinalargeplayroomwith

other children and stimuli all around; this truly being the ultimate

stressor forparentsofchildrenwithcognitive impairmentssuchas

R.E.S. and J.D.S., and sure to lead to a meltdown, J.D.S injuring

himself in one of themany areas in the play house safe for a non‐

disabledchild,butnotJ.D.S.R.E.S.askedarideoperatoriftheycould

skipthispartofride,onlytobetolditwaspartoftherideandthey

“neededtowait.”R.E.S.andJ.D.S.decidedtowaitinline,sincethere

was no easy exit route available. After the Dumbo ride, R.E.S. and

J.D.S. went to The Barnstormer, where they encountered an

additional 40‐minute wait. The successive periods of intolerable

waitsanddisordercausedJ.D.S.toagainmeltdown,morethanonce.

1726. Unable to bear continuing to subject J.D.S. to these stressors and

meltdowns, R.E.S. began to frantically search for attractions with

shortlinesorreturntimes.Noneweretobefound.R.E.S.andJ.D.S.

lefttheparkby2:00p.m.,defeated,dejected,anddisenchanted.

1727. DuringpriortripswiththeGAC,R.E.S.andJ.D.S.wereabletostayin

theparkuntil10:00p.m.,visitmorethantwoattractions,andwatch

the fireworks, essentially likenon‐disabled guests. Under theDAS,

afteronlytworides,J.D.S.andR.E.S.fledtheparkby2:00p.m.after

ridingonlytworides,andexperiencingmultiplemeltdowns.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1728. R.E.S.hadanentireweekendplannedforJ.D.S.However,aftertheir

first nightmarish day at the Disney Parks, R.E.S. and her husband

decided to cut the trip short, return home, and shortly thereafter,

canceltheirannualpasses.

1729. DuetoDisney’sfailuretoaccommodatewhichleadstoanincreased

propensity for J.D.S. experiencing a meltdown, Defendant has

prevented J.D.S. from experiencing the full enjoyment of its Parks,


1730. After October 9, 2013, J.D.S. no longer received the type of

accommodation and attention J.D.S. and R.E.S. had received when

theyvisitedtheParksinthepast.TheDAShasspecificallyadversely

impacted J.D.S.because itoffered little tonooptions for J.D.S. tobe

able to ride the rides; he is unable towait in the extended regular

linesandjustasunabletoidlywaitandbidetimeuntilascheduled

returnappointment.


accommodate J.D.S.’s needs, J.D.S. andR.E.S. havebeendiscouraged


attractions. R.E.S.would visit the Parkswith J.D.S.more often had

Disneynot abandoned itspastpolicyof accommodating the special

needs of persons with cognitive impairments. R.E.S. cancelled the

family’s annual passes because she knows they should avoid

returning to the Parks, at least while Disney continues to operate

underitsDAS.ShereasonablyexpectsthatanothertriptotheParks

would include further discrimination against J.D.S., and would be

anotherun‐magicalandun‐accommodatingday.





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Disney’s historic ability to accommodate J.D.S.’s special needs,


assessmentofJ.D.S.'scapacitytoutilizetheDAS,andhaverefusedto

modify the DAS to allow J.D.S. to enjoy the same benefits and



theexperienceforguestslikeJ.D.S.

1734. R.E.S.incurredexpensesassociatedwiththefamily’swastedtripsto

theParks.

WHEREFORE,PlaintiffJ.D.S.,byandthroughR.E.S.ashisnextfriend,


andenteranOrder:


discrimination against Plaintiff on account of J.D.S.’s disability;

and












and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.








COUNT171

BreachofContract

R.E.S.v.Disney

1735. Plaintiff R.E.S. incorporates and re‐alleges the allegations of


above.

1736. R.E.S. entered into a contract through which Disney promised to




inbreachofcontract.

1738. R.E.S.incurredexpensesassociatedwiththefamily’swastedtripsto


WHEREFORE,PlaintiffR.E.S.praysthatthisCourtadjudicatethis


FindingthatDisneybreacheditscontractwithR.E.S.;and

Entering judgment for Plaintiff R.E.S. in the amount of her







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


COUNT172


J.D.S.v.Disney

1739. Plaintiff J.D.S. incorporates and re‐alleges the allegations of


above.

1740. During one or more visits to the Parks, J.D.S. suffered an actual

meltdown.

1741. The symptoms and conditions associated with J.D.S.’s meltdown


1742. J.D.S.’smeltdown in the Parkswas proximately caused by Disney’s

negligent,unlawful,recklessandarbitrarytreatmentofJ.D.S.during


knew J.D.S. tobevulnerable toemotional injury if treated insucha

mannerbyanyone.

1743. J.D.S.’smeltdownandthetreatmentwhichproximatelycausedJ.D.S.



accountable.

WHEREFORE, Plaintiff J.D.S., by and through R.E.S. as J.D.S.’s next




J.D.S.;and

FindingsuchinflictiontohavecauseddamagestoJ.D.S.;and

Entering judgment for Plaintiff J.D.S. in the amount of such

damages;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





COUNT173


J.D.S.v.Disney

1744. Plaintiff J.D.S. incorporates and re‐alleges the allegations of


above.

1745. During one or more visits to the Parks, J.D.S. suffered an actual

meltdown.

1746. The symptoms and conditions associated with J.D.S.’s meltdown


1747. J.D.S.’smeltdown in the Parkswas proximately caused by Disney’s

outrageous, unlawful and reckless treatment of J.D.S. during his


J.D.S.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.

1748. J.D.S.’smeltdownandthetreatmentwhichproximatelycausedJ.D.S.



accountable.

WHEREFORE, Plaintiff J.D.S., by and through R.E.S. as J.D.S.’s next




uponJ.D.S.;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

FindingsuchinflictiontohavecauseddamagestoJ.D.S.;and

Entering judgment for Plaintiff J.D.S. in the amount of such

damages;and





COUNT174


42U.S.C.§§12131,etseq.

A.M.W.v.Disney

1749. Plaintiff A.M.W. incorporates and re‐alleges paragraphs 1 through


1750. A.M.W.hasautismspectrumdisorder.Hercognitivedisabilitiesarea

resultofpermanentbraindamageshesufferedwhensheunderwent

heart surgery when she was one month old and her surgeon

inadvertently severed a nerve that wraps around her heart. The

eventalso led toparalysisofhervocal foldsandaresultingairway

obstruction, which in turn, led to her airway being obstructed.

A.M.W. spent her first six years on and off of life‐support systems.

She is deaf, non‐verbal, and suffers from seizures. A.M.W.’s

conditions sometimes have the effect of causing A.M.W. to lose the

abilitytobreathe,thusrequiringtheuseofanoxygenbagandmask.

1751. A.M.W. also experiences behavioral meltdowns, which generally

consistofcryingandsevereself‐abusivebehavior.

1752. A.M.W. is a person with a disability, as that term is defined in 42

U.S.C.§12102(1).



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1753. A.M.W. is 19 years old and is generally in the care of her mother,

D.L.W., who brings this action as A.M.W.'s next friend, parent and

naturalguardian.

1754. A.M.W.andD.L.W.areresidentsofLosAngelesCounty,California.

1755. DuetoA.M.W.’simpairments,shespentmostofherchildhoodyears

either at home or at hospitals, until age eleven. D.L.W. constantly

weighed the risks of respiratory issues and behavioral meltdowns

againsttherewardofengagingA.M.W.innewsocialactivities.When

A.M.W.’s medical condition was sufficiently stable, D.L.W. started

taking A.M.W. to the Disneyland parks. Thereafter, all of A.M.W.’s

birthdayswerecelebratedattheDisneyParks.

1756. Since their first visit to the Parks, A.M.W.’s favorite thing in the

worldwasDisneyland. A.M.W. exhibited a nature and extent of joy

that she just did not experience in any other setting. She would

visibly lightup andglowduring their visits.Noplace elseon earth

hadevermadeA.M.W.thathappy.Duringthattime,A.M.W.received

theGACandwasadmirablyaccommodated.

1757. Due toA.M.W.’s impairments, she isunable to stay in theParks for

long periods of time, because doing so increases the risk that she

willexperienceameltdown,ormuchworse,respiratoryarrest.The

GAC allowed A.M.W. and D.L.W. to go to the Disney Parks, enjoy

considerableexperiencesinashortperiodoftime,andreturnhome

withoutworrythathermedicalconditionswouldinterferewithher

day. D.L.W.wasproudandjoyfuloftheopportunitytobringtoher

beloved daughter a level of happiness which she rarely showed

elsewhere.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1758. Five years ago, D.L.W. purchased Disneyland annual passes for

A.M.W.andherfamily.D.L.W.andA.M.W.visitedtheparksbetween

sixtoeighttimesperyear,dependingonA.M.W.’shealth.

1759. Their visits to Disneyland with the GAC were brief, but enjoyable.

WhileD.L.W.wouldhavetocarryA.M.W.’semergencybagwiththem

the throughout every visit, in case A.M.W. had a respiratory event,

sherarelyneededtouse itbecausetheGACallowedquickeraccess

totherides,lesstimewalkingaroundtheParksbeingexposedtothe

elements, lesstimewaitingin linearoundotherguests,andoverall,

theabilitytoenjoytheDisneyParksthesameasother,non‐disabled

guestswereabletoenjoytheDisneyParks.

1760. Given A.M.W.’s fragile condition, disaster could not always be

avoided.DuringoneoftheirDisneylandvisits,whentheGACsystem

was still in place, while in the FastPass Line at Space Mountain,

A.M.W.went into respiratory arrest. A.M.W. had visitedDisneyland

with her family for her birthday,without knowing thatDisney had

changeditsusualGACpolicy,byprohibitingaguestwithaGACtogo

through theFastPass lane, and requiringguests touse thedisabled

line instead. A.M.W.’s family had not been informed of this change

until they arrived at Space Mountain and the employee directed

them to the disabled line. From said location, the ride was not

visible.Becauseofthis,A.M.W.interpretedtheirwalkingawayfrom

therideentrancetomeanthattheywerenotgoingontherideatall.

This resulted in a major meltdown, wherein A.M.W. started

screaming, jumpeduptothrowherselfontoherkneesandontothe

floor, and started banging her head on the concrete. Although the

employee saw the entire episode, including the fact that A.M.W.’s

family was struggling to calm her down, and that A.M.W. was



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

bleeding by that point, the Disney employee did not even use her

walkie‐talkie to ask if an exception could be made to their new

policy.

1761. After the calamitous andheartbreaking episode at SpaceMountain,

and Disney’s employee’s unbelievable lack of inclination to be

flexible,onceA.M.W.calmeddown,A.M.W.’sfamilywenttoCityHall

andexplainedwhatoccurred.TheemployeesatCityHallapologized

profusely and to prevent a similar effect from happening in the

future, A.M.W.was given a “Green Light Pass”, bywhich she could

usewhicheverlinewasthemostconvenientfortheirfamily.

1762. Afterbeingprovidedwith aGreenLightPass,A.M.W.’s experiences

at Disneyland were even more magical. More attractions became

accessible to A.M.W. for her short three‐to‐four‐hour stays.

Additionally, because of this wonderful accommodation, A.M.W.

sufferednoadditionalmeltdownsorbreathing issueswhilevisiting

theoneplacewhereshecouldtrulyenjoyherchildhood.

1763. This changed drastically on October 10, 2014when A.M.W. visited

Disneyland. The family had booked a Disney hotel for three nights

forA.M.W’sbirthdaytripthefollowingweek.Theyhadheardabout

theDAS,andwantedtoseeinadvanceifitwouldworkforA.M.W,or

if they would have to cancel the birthday reservations. While at

Guest Relations, employees informedD.L.W. that neither the Green

Light nor the GAC accommodations were available; the only

availableaccommodationistheDAS.

1764. D.L.W. was aware of changes to Disney’s policies beforehand

because she called Disney on multiple occasions before their trip.

During these calls, shewaspromised thatA.M.W.would receivean

individualized accommodation once she arrived at Disneyland.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

During that October visit, D.L.W. realized that Disney’s assurances

couldnothavebeenfurtherfromthetruth.

1765. While D.L.W. attempted to check in A.M.W. at Guest Relations, she

asked to speak in a private room, as opposed to having to discuss

A.M.W.’simpairmentsinfrontofotherguests.Bythetimethetaxing

Guest Relations check‐in processwas complete, and A.M.W. visited

one attraction, the family had been at Disneyland for about three

hours,veryclosetoA.M.W.’sphysicallimit.

1766. A.M.W.’s cognitive impairmentshavealwaysmanifested themselves

inacertainwayduringthefamily’svisitstotheParks.A.M.W.must

experience thepark in a specific order, anddisruptions inherpre‐

planned routine will trend A.M.W. toward self‐harmingmeltdowns

or respiratory events. For A.M.W., every trip to Disneyland must

beginwithavisittothejewelrystoretopurchaseapieceofjewelry

or awatch for A.M.W. towear. Deviation from her routine causes

her heightened anxiety and a manifestation of her medical

conditions.

1767. When A.M.W. suffers a respiratory event, she stops breathing and

requiresanoxygenmaskandambubaguntil she isable tobreathe

on her own. These events generally last between three and 20

minutes, but can last as longas50minutes. If shedoesnot regain

the ability to breathe onher ownwithin a certainwindowof time,

she loses consciousness and experiences seizures, which makes

resuscitation far more difficult. Placing A.M.W. in stressful or

frustrating experiences increases A.M.W.’s risk of suffering such

episodes.

1768. During the October 10, 2013 visit, the family arrived at their first

ride,Piratesof theCaribbean, at theirdesignated time. D.L.W. and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

A.M.W. were placed in a separate wait line for disabled guests,

separate from the ordinary standby line. There was no FastPass

Line. The posted wait time listed for the standby line was 30

minutes. Even though D.L.W. and A.M.W. arrived on time for their

appointmentattheride,theywaitedbetween30and40minutesto

gainadmission.

1769. Next, D.L.W. and A.M.W. visited one of the Parks’ kiosks to pick a

return time for a new ride. Facing return times too late in theday,

andexceedingthetimetheycouldsafelystayinthepark,D.L.W.and

A.M.W. decided to use their FastPasses atHauntedMansion. Again,

theywereplaced in thedisabled lineandenduredawait time that

exceededthewaittimeoftheordinarystandbyline.

1770. Theyreturned toakiosk fora third time.Their return time for the

Peter Pan ride would have been 50 minutes later. By this time,

A.M.W.’sfamilycouldseephysicalchangesinA.M.W.,whoappeared

tiredandunstable.D.L.W.decidedtheyhadtoleavethepark.

1771. AsthefamilyexitedDisneyland,D.L.W.stoppedatCityHalltospeak

with a supervisor. An employee named Dave Atkins spoke with

D.L.W. at the City Hall steps. During the conversation, A.M.W.

collapsed and went into respiratory arrest, right in front of Mr.

Atkins,duringtheheightoftheMainStreetParade.

1772. Disney employees rushed to the scene and cleared a restroom of

guests, and A.M.W.’s father, R.D.W.,went into the restroom to help

D.L.W.resuscitateA.M.W.

1773. Mr. Atkins called for a van to take A.M.W.’s family out of the park.

During this time, he promised to be an advocate for A.M.W. in the

future, taking it “all theway to the top ifhehave to,”andsaid they

wouldbeintouch.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1774. Subsequently, during a phone conversation with Mr. Atkins and

R.D.W.,Mr.AtkinstoldR.D.W.thattherewasnothinghecoulddofor

A.M.W. He suggested they consider one of two options: (1) cancel

their annual passes and not be charged; or (2) put their passes on

hold into2014and checkback to see if anythinghad changed.The

second option would still require monthly payments, though,

because“anoutsidecompanyhandlesthepayments.”

1775. Despite these disastrous events, A.M.W. and her family have

returnedtoDisneylandontwooccasions,onlyforacoupleofhours

per visit; and they have encountered the same unaccommodating

experience.

1776. DuetoitsfailuretoreasonablyaccommodateA.M.W.,Defendanthas

preventedA.M.W.fromexperiencingthefullenjoymentofitsParks,

equaltotheexperiencesaffordedtopersonswithoutadisability.

1777. Asa resultofDisney’s refusal tomodify itsprocedures,A.M.W.and

D.L.W. have been deterred from the full use and enjoyment of the

Parks’ rides and attractions. D.L.W. would visit Disneyland with

A.M.W. more often if Disney had not abandoned its past policy of

accommodating the special needs of persons with cognitive and

othermedical impairments. D.L.W. knows her family should avoid

travelingtotheparksinthefutureduetothereasonableexpectation

thatDisneywill takeno steps toaccommodateA.M.W. and that the

visitwillonceagainbeadisaster.



Disney’s historic ability to accommodate A.M.W.’s special needs,


assessmentofA.M.W.'scapacitytoutilizetheDAS,andhaverefused



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

tomodify the DAS to allow A.M.W. to enjoy the same benefits and


1779. D.L.W. now hides pictures of Disneyland from A.M.W. to keep her

fromaskingtoreturntotheparks.D.L.W.knowsshecannotexpose

her daughter to the heinous risks associated with another trip to

DisneylandundertheDAS.


theexperienceforguestslikeA.M.W.

1781. D.L.W. incurred expenses associatedwith the family’swasted trips

totheParks.

WHEREFORE, Plaintiff A.M.W. by and through D.L.W., as A.M.W.'s

next friend,parentandnaturalguardian,prays that thisCourtadjudicate



discriminationagainstPlaintiff onaccountofA.M.W.’sdisability;

and












and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.








COUNT175



A.M.W.v.Disney

1782. A.M.W. incorporates and re‐alleges paragraphs 1 through 68, 651


1783. A.M.W.isandatallmaterialtimeshasbeenadisabledpersonwithin
















1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



A.M.W.’saccesstoDisney’sprograms,servicesandactivities.Disney










cognitiveimpairmentsandlife‐threateningmedicalcondition.





WHEREFORE, Plaintiffs A.M.W. prays that this Court adjudicate this



discriminationagainstPlaintiffsonaccountofA.M.W.’sdisability;

and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.








and



Entering judgment forPlaintiffA.M.W. in theamountofhisnon‐









COUNT176

BreachofContract

D.L.W.v.Disney

1790. Plaintiff D.L.W. incorporates and re‐alleges the allegations of


above.

1791. D.L.W. entered into a contract through which Disney promised to





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


inbreachofcontract.

1793. D.L.W. incurred expenses associatedwith the family’swasted trips


WHEREFORE, Plaintiff D.L.W. prays that this Court adjudicate this


FindingthatDisneybreacheditscontractwithD.L.W.;and

Entering judgment for Plaintiff D.L.W. in the amount of her






COUNT177


A.M.W.v.Disney

1794. Plaintiff A.M.W. incorporates and re‐alleges the allegations of


above.

1795. During one or more visits to the Parks, A.M.W. suffered an actual

episode.

1796. The symptoms and conditions associated with A.M.W.’s episodes


1797. A.M.W.’sepisodesintheParkswereproximatelycausedbyDisney’s

negligent, unlawful, reckless and arbitrary treatment of A.M.W.

during her patronage of Disney’s facilities. At all material times,

DisneyknewA.M.W. tobevulnerable to emotional injury if treated




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1798. A.M.W.’s episodes and the treatment which proximately caused

A.M.W. to experience the episodes caused her grave and extreme


heldaccountable.

WHEREFORE, Plaintiff A.M.W., by and through D.L.W. as A.M.W.’s




A.M.W.;and

FindingsuchinflictiontohavecauseddamagestoA.M.W.;and

Entering judgment for Plaintiff A.M.W. in the amount of such

damages;and





COUNT178


A.M.W.v.Disney

1799. Plaintiff A.M.W. incorporates and re‐alleges the allegations of


above.

1800. During one or more visits to the Parks, A.M.W. suffered an actual

episode.




outrageous, unlawful and reckless treatment of A.M.W. during her



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


A.M.W. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

1803. A.M.W.’s episodes and the treatment which proximately caused

A.M.W. to experience the episodes caused her grave and extreme


heldaccountable.

WHEREFORE, Plaintiff A.M.W., by and through D.L.W. as A.M.W.’s




uponA.M.W.;and

FindingsuchinflictiontohavecauseddamagestoA.M.W.;and

Entering judgment for Plaintiff A.M.W. in the amount of such

damages;







COUNT179


D.L.W.v.Disney



above.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1805. During one or more visits to the Parks, D.L.W.’s beloved daughter

A.M.W.sufferedanepisodewhileinD.L.W.’spresence.


constituteaphysicalinjurytoA.M.W.underCalifornialaw.






1808. D.L.W. directly observed the stressors leading up to A.M.W.’s

respiratory arrest. Particularly in light of her trust and confidence

thatDisneywouldcomplywithapplicable lawandact inagracious

and caring manner toward her daughter, D.L.W. could do nothing

reasonabletopreventtheepisode.

1809. D.L.W.’s observation of A.M.W.’s episodes and of the outrageous

conduct and treatment which proximately caused A.M.W. to

experience the episodes caused D.L.W. grave and extreme mental


accountable.




D.L.W.;and

FindingsuchinflictiontohavecauseddamagestoD.L.W.;and

Entering judgment for Plaintiff D.L.W. in the amount of such

damages;and





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



COUNT180


D.L.W.v.Disney



above.

1811. During one or more visits to the Parks, D.L.W.’s beloved daughter

A.M.W.sufferedanactualepisode.







mannerbyanyone.

1814. D.L.W. directly observed the stressors leading up to the episodes,

A.M.W.’s resultingescalationandherepisodes. Particularly in light



daughter, D.L.W. could do nothing reasonable to prevent the

episodes.

1815. D.L.W.’s observation of A.M.W.’s episodes and of the outrageous


experience the episodes caused D.L.W. grave and extreme mental


accountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.




uponD.L.W.;and

FindingsuchinflictiontohavecauseddamagestoD.L.W.;and

Entering judgment for Plaintiff D.L.W. in the amount of such

damages;







COUNT181


R.D.W.v.Disney

1816. Plaintiff R.D.W. incorporates and re‐alleges the allegations of


above.

1817. During one or more visits to the Parks, R.D.W.’s beloved daughter

A.M.W.sufferedanepisodewhileinR.D.W.’spresence.


constituteaphysicalinjurytoA.M.W.underCalifornialaw.








1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1820. R.D.W. directly observed the stressors leading up to the episodes,

A.M.W.’sresultingescalationandherepisode.Particularlyinlightof

his trust and confidence thatDisneywould complywith applicable

law and act in a gracious and caringmanner toward his daughter,

R.D.W.coulddonothingreasonabletopreventtheepisodes.

1821. R.D.W.’s observation of A.M.W.’s episodes and of the outrageous


experience the episodes caused R.D.W. grave and extreme mental


accountable.

WHEREFORE, Plaintiff R.D.W. prays that this Court adjudicate this



R.D.W.;and

FindingsuchinflictiontohavecauseddamagestoR.D.W.;and

Entering judgment for Plaintiff R.D.W. in the amount of such

damages;and





COUNT182


R.D.W.v.Disney

1822. Plaintiff R.D.W. incorporates and re‐alleges the allegations of


above.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1823. During one or more visits to the Parks, R.D.W.’s beloved daughter

A.M.W.sufferedanactualepisode.







mannerbyanyone.

1826. R.D.W. directly observed the stressors leading up to the episodes,

A.M.W.’s resultingescalationandherepisodes. Particularly in light



daughter, R.D.W. could do nothing reasonable to prevent the

episode.

1827. R.D.W.’s observation of A.M.W.’s episodes and of the outrageous


experience the episode caused R.D.W. grave and extreme mental


accountable.

WHEREFORE, Plaintiff R.D.W. prays that this Court adjudicate this



uponR.D.W.;and

FindingsuchinflictiontohavecauseddamagestoR.D.W.;and

Entering judgment for Plaintiff R.D.W. in the amount of such

damages;



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.







COUNT183


42U.S.C.§§12131,etseq.

A.C.W.v.Disney

1828. PlaintiffA.C.W.incorporatesandre‐allegesparagraphs1through66,


1829. A.C.W. has severe autism spectrum disorder. He has a severe

communicativedisorder and isnon‐verbal, prone to severe anxiety

uponadisruptionofhisroutines.

1830. A.C.W. is17yearsofageand isgenerally in thecareofhismother,

C.A.W., who brings this action as A.C.W.’s parent, next friend, and

naturalguardian.

1831. A.C.W.andC.A.W.areresidentsofOrangeCounty,California.

1832. For approximately twelve years leading up to October of 2013,

C.A.W. and A.C.W. visited the Disney Parks, including Disneyland,

and were admirably accommodated. During those visits, A.C.W.

thoroughlyenjoyedtheDisneyParks.


their Disability Access Service. Since Disney’s DAS was released,

C.A.W. has reasonably become terrified of taking A.C.W. to the

DisneyParks.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1834. A.C.W.’scognitiveimpairmentsmanifestthemselvesinacertainway

duringhisvisitstothemeparks.

1835. A.C.W. cannot tolerate arriving at a ride he has his heart set on

riding,onlytobetoldhewillhavetocomebackataspecifictimein

the future. Likeotherautisticpersons,A.C.W.cannotmakeorkeep

appointments.

1836. WhenA.C.W. is exposed to stressors, his stimming behavior begins

and escalates as exposure to the stressor continues. Unless the

stressorisremovedorA.C.W.isremoved,heislikelytoexperiencea

meltdown. WhenA.C.W.’s anxiety peaks to the point ofmeltdown,

he becomes extremely agitated, grabbing or pushing away, and he

willnotmoveorcooperatewithanyrequests.Hebecomesloud,but

in a communicative manner; rather, he emits a soliloquy of

gibberish. A.C.W.’s anxiety grows worse upon observing other

peoplestaringathim. WhenA.C.W.’sanxietyreaches itsmaximum,

hewillrunoff,orelope,inthefirstdirectionhecan.


child, C.A.W. hasbecomevery familiarwithA.C.W.’s stressors. She

knowstoprotectA.C.W.fromexactlythetypeofexperiencetowhich

Disneywould subject him – idlewait times and rigid sequences of

rides and experiences. The family has occasionally tested A.C.W.’s

ability to idly wait in a queue or ride rides in differing orders at

other theme parks. If A.C.W.were prevented from riding a ride he

had his heart set on riding in thatmoment, hewould experience a

meltdown.

1838. A.C.W. was two years old when he first visited the Disney Parks.

Thereafter,untilOctober9,2013,hevisitedDisneylandacoupleof

times per year. The first few years C.A.W. carried A.M.W.’s GAC;



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

later, the Green Light Pass. There was never any problem with

obtainingadmissionuntilthefamily’slastvisit,onFebruary2,2014.

1839. C.A.W.wentGuestRelationswithA.C.W.C.A.W.spoketoamanager,

Taylor, and advised him of A.C.W.’s disability and the

accommodations he requires. She also handed him the old pass,

whichhetookawayfromherandthrewinthetrash. Hewantedto

give them a new, more limited pass. C.A.W. argued with him,

explaining that A.C.W. would not understand the change in

procedure when they would have to go to a different line, that he

wouldhaveameltdown.

1840. Taylor was very condescending to C.A.W and said things like “you

knowthedrill”,etc.implyingshewasworkingthesystemtogetthe

bestpass so shewouldn’thave towait in line. She toldhim itwas

only their immediate family, four people in their party, offered to

showhimtheirdriver’slicensestoprovetheywerefamily,andtold

himtheywerenottakingadvantageofanythingimproperly.

1841. Taylor finally gave C.A.W. a Green Light Pass, but told her things

were going to be changing andA.C.W.wouldnot be able to get the

pass in the future, and the family would have to work with

FastPassesinstead.

1842. C.A.W.leftGuestRelationsupset,andcrying. Taylorscaredheroff,

andthefamilyhasnotbeenbacktotheParkssincethisvisit.

1843. C.A.W. has researched the DAS and determined that it does not

render the Parks accessible for A.C.W. The family cannot subject

A.C.W. to the high probability of meltdowns in the Disney Parks.

C.A.W. cannot takeA.C.W. to a place thatwill be detrimental to his

healthandwellbeing.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1844. C.A.W.remainsconcernedthatvisitingDisneyParkswithA.C.W.will

be a waste of her monetary resources, and an overall destructive

experienceforA.C.W.

WHEREFORE, Plaintiff A.C.W., through C.A.W. as his Next Friend,


andenteranOrder:


discrimination against Plaintiff on account of A.C.W.’s disability;

and












and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT184


42U.S.C.§§12131,etseq.

L.T.T.v.Disney

1845. PlaintiffL.T.T.incorporatesandre‐allegesparagraphs1through66,


1846. L.T.T.hasautism,anddoesnothavecontrolofhisbody.

1847. Because of his cognitive disabilities, L.T.T. is incapable of

understanding the concept of waiting; and becomes particularly

upsetwhenforcedtoidlywaitforextendedperiodsoftime.

1848. Before the DAS was implemented, L.T.T. loved to ride the Alice in

Wonderlandriderepeatedly,somethinghecannotdowiththeDAS.

Additionally, due to his autism, L.T.T. must follow a pre‐planned

schedule.Hemust ride theDisneyland rides listedonhis schedule;

otherwise,hebecomeshighlyfrustrated.

1849. L.T.T. expresses his frustrations through behavioral meltdowns;

which consist of flailing his head around, spinning, bumping into

things, and pushing his family members. During a meltdown, he

cannotrespondtoverbalcommands,includinghisownname.

1850. L.T.T.isapersonwithadisability,pursuanttothatterm’sdefinition

in42U.S.C.§12102(1).

1851. L.T.T. is nineyearsof age and in the careof hismother, L.J.T.,who

brings this action as L.T.T.'s next friend, parent, and natural

guardian,andhisfather,K.K.T.

1852. L.T.T.,L.J.T.,andK.K.T.areresidentsofVenturaCounty,California.

1853. L.T.T.hasbeengoingtoDisneylandregularlywithhisparentssince

hewas three years of age. At that early age, L.J.T. knew awoman

who had an autistic child, who told L.J.T. about Disney’s Guest



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Assistance Card (GAC) program, which L.J.T. thought sounded

wonderful.

1854. When the GAC programwas in place, L.T.T.was always beautifully

accommodated. During those visits, L.T.T. exhibited a nature and

extent of joy that he rarely manifests in any other setting. L.J.T.

delighted in the opportunity to bring to her beloved son a level of

happinesswhichhedoesnotexpressanywhereelse.

1855. Once Disneyland implemented the new Disability Access Service,

everythingchangedfortheworseforL.T.T.andhisfamily.TheDAS

forces the autistic guest to appreciate the distinction between

present and future. L.T.T. simply cannot do so. He cannot

understand that the present‐tense rejection is in exchange for

future‐tense acceptance. When faced with these realities, L.T.T. is

verylikelytoexperienceameltdown.

1856. Before their arrival, L.J.T. called Disneyland and asked whether,

undertheDAS,therecanbeanyotheraccommodationsprovidedfor

guests who provide medical documentation. L.J.T. was told that

medical records would not be necessary, and to talk to Guest

Relationsaboutanyaccommodationsforherson.

1857. Despite Disney’s considerable knowledge that persons with

cognitive disabilities are commonly unable to withstand long and

idlewaittimes,Disneyrequirespreciselythosepersonstoendurea

long and idle wait just to start their day. The same was true for

L.T.T.andhisfamily,astheywererequiredtobegintheirdayinline

atGuestRelationsinordertoobtaintheDAScard.

1858. After starting the day in such an unproductive and discriminatory

manner, L.J.T. asked the Disney employee if there were any



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

alternatives or any other type of accommodation available for her

son.Shewastoldno;thisisthewaytheDASworks,andthat’sit.

1859. Afterbegging foradditionalwaystomaketheir tripmorebearable,

L.J.T.wasprovidedwiththree“AttractionReadmissionPasses,”and

told to get FastPasses in between kiosk and ride wait times.

Showing even more ignorance of, or refusal to acknowledge, the

challenges which face families like L.J.T.’s, the employee told L.J.T.

thefamilyshouldbidetimeduringwaits,eatingandshopping.

1860. When the family arrived at Splash Mountain and attempted to

acquire FastPasses as directed, they encountered a return time of

five hours later. This “accommodation” was no accommodation at

all.Thedaydidnotimprove.

1861. L.T.T. experienced a number of crying periods, and several

meltdownsduringhismostrecentvisittoDisneyland.Asaresultof

theDAS,DisneylandwentfrombeingL.T.T.’sfavoriteplacetobeing

an absolute nightmare.Watching her son break down as he did, at

Disneyland,hisonehappyplace,washeartbreakingforL.J.T.

1862. Due to Disney’s recent refusal to provide individually tailored

accommodations forthebenefitofguestswithcognitivedisabilities

such as L.T.T., and Disney’s new arbitrary policies which are

enforced regardless of the guest’s specific needs, L.T.T. has been

prevented fromexperiencing the full enjoymentof theParks to the

sameextenthehasenjoyedtheminthepast,andtothesameextent

affordedtopersonswithoutadisability.

1863. After theDASwent intoeffect,L.T.T.no longer receives the typeof

accommodationandattentionheused to receivewhen theyvisited

Disneylandinthepast.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1864. Alsodue toDisney’s refusal tomodify itsprocedures to reasonably

accommodate L.T.T.’s needs, L.J.T. has been deterred from the full

use and enjoyment of the Parks’ rides and attractions. As a

consequence, the family’s interest in continuing their visits to the

Disney Parks has been considerably diminished. In fact, they have

not returned to Disneyland at all since their disastrous visit under

DAS.

1865. If Disney had not abandoned its long standing practices of

welcoming and accommodating the special needs of guests with

cognitiveimpairments,L.T.T.andhisparentswouldcontinuetovisit

theParksasoftenastheyhavebeendoingforthepastseveralyears.


awareness of the needs of persons with cognitive disabilities, and


accommodateL.T.T.’s special needs,Disneypersonnel have refused

toconductan individualizedassessmentofL.T.T.'scapacity toavail

himself to the DAS policies; and to modify DAS to allow L.T.T. to



theexperienceforguestslikeL.T.T.

1868. L.J.T. incurred inmonetarycostsbypurchasing tickets to theparks

forherselfandL.T.T.,inadditiontootherexpensesassociatedtothe

family’s recent regrettable trips toDisneyland, suchasmileageand

food.

WHEREFORE, Plaintiff L.T.T., by and through L.J.T., as L.T.T.'s next





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


discrimination against Plaintiff on account of L.T.T.’s disability;

and












discrimination;and








COUNT185


L.T.T.v.Disney

1869. Plaintiff L.T.T. incorporates and re‐alleges the allegations of


above.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1870. During one or more visits to the Parks, L.T.T. suffered actual

meltdowns.

1871. L.T.T.’s meltdowns at Disneyland were proximately caused by

Disney’s negligent, unlawful, reckless, and arbitrary treatment of

L.T.T. during his patronage of Disney’s facilities. At all material

times, Disney knew L.T.T. to be vulnerable to emotional injury if

treatedinsuchamanner.

1872. L.T.T.’s meltdowns and the treatment which proximately caused

L.T.T. to experience them caused him grave and extreme mental


accountable.

WHEREFORE, Plaintiff L.T.T., by and through L.J.T. as L.T.T.’s next




L.T.T.;and

FindingsuchinflictiontohavecauseddamagestoL.T.T.;and

Entering judgment for Plaintiff L.T.T. in the amount of such

damages;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT186


L.T.T.v.Disney

1873. Plaintiff L.T.T. incorporates and re‐alleges the allegations of


above.

1874. During one or more visits to the Parks, L.T.T. suffered actual

meltdowns.

1875. L.T.T.’smeltdownsintheParkswereproximatelycausedbyDisney’s

outrageous, unlawful and reckless treatment of L.T.T. during his


L.T.T. to be vulnerable to emotional injury if treated in such a

manner.

1876. L.T.T.’s meltdown and the treatment which proximately caused

L.T.T. to experience them caused him grave and extreme mental


accountable.

WHEREFORE, Plaintiff L.T.T., by and through L.J.T., as L.T.T.’s next




uponL.T.T.;and

FindingsuchinflictiontohavecauseddamagestoL.T.T.;and

Entering judgment for Plaintiff L.T.T. in the amount of such

damages;





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





COUNT187

BreachofContract

L.J.T.v.Disney

1877. Plaintiff L.J.T. incorporates and re‐alleges the allegations of


above.

1878. L.J.T. entered into a contract through which Disney promised to




inbreachofcontract.

1880. L.J.T. incurredexpensesassociatedwiththefamily’swastedtripsto


WHEREFORE, Plaintiff L.J.T. prays that this Court adjudicate this


FindingthatDisneybreacheditscontractwithL.J.T.;and

Entering judgment for Plaintiff L.J.T. in the amount of her








1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT188


L.J.T.v.Disney



above.

1882. During one or more visits to the Parks, L.J.T.’s beloved son, L.T.T.,

sufferedactualmeltdownswhileinL.J.T.’spresence.


negligent,unlawful,recklessandarbitrarytreatmentofL.T.T.during


knewL.T.T.tobevulnerabletoemotionalinjuryiftreatedinsucha

mannerbyanyone.

1884. L.J.T. directly observed the stressors leading up to themeltdowns,

L.T.T.’s escalating frustration, and his resulting meltdowns.



toward her son, L.J.T. could do nothing reasonable to prevent the

meltdowns.

1885. L.J.T.’s observation of L.T.T.’s meltdowns and of the outrageous

conduct and treatment which proximately caused L.T.T. to

experience themeltdowns, caused L.J.T. grave and extrememental


accountable.




L.J.T.;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

FindingsuchinflictiontohavecauseddamagestoL.J.T.;and

Entering judgment for Plaintiff L.J.T. in the amount of such

damages;and





COUNT189


L.J.T.v.Disney



above.

1887. During one or more visits to the Parks, L.J.T.’s beloved son, L.T.T.,



outrageous, unlawful, and reckless treatment of L.T.T. during his


L.T.T. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

1889. L.J.T. directly observed the stressors leading up to themeltdowns,

L.T.T.’s increasing distress, and his resulting meltdowns.



toward her son, L.J.T. could do nothing reasonable to prevent the

meltdowns.

1890. L.J.T.’s witnessing of L.T.T.’s meltdowns and of the outrageous

conduct and treatment which proximately caused L.T.T. to



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

experience themeltdowns, caused L.J.T. grave and extrememental


accountable.




uponL.J.T.;and

FindingsuchinflictiontohavecauseddamagestoL.J.T.;and

Entering judgment for Plaintiff L.J.T. in the amount of such

damages;







COUNT190



L.T.T.v.Disney

1891. L.T.T. incorporates and re‐alleges paragraphs 1 through 68, 651


1892. L.T.T. isandatallmaterialtimeshasbeenadisabledpersonwithin







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.












L.T.T.’saccess toDisney’sprograms,servicesandactivities. Disney










cognitiveimpairmentsandlife‐threateningmedicalcondition.





WHEREFORE, Plaintiffs L.T.T. prays that this Court adjudicate this




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


discrimination against Plaintiffs on account of L.T.T.’s disability;

and












and



Entering judgment for Plaintiff L.T.T. in the amount of his non‐











1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT191


42U.S.C.§§12131,etseq.

E.R.M.v.Disney

1899. PlaintiffE.R.M.incorporatesandre‐allegesparagraphs1through66,

68and651through654above.

1900. E.R.M. has autism, attention deficit hyperactivity disorder, and

oppositionaldefiancedisorder.E.R.M.exhibitssymptoms indicating

a lack of an ability to maintain control; she cannot tolerate idly

waiting, which will cause her tomouth off and storm off in fits of

rage, all in addition to screaming loudly,making high pitch noises,

and hitting herself. E.R.M. suffers two different types of behavioral

meltdowns: (1) yelling and screaming, while being thoroughly

nonresponsive; or (2) becoming completely quiet and inward, not

moving or speaking for as long as 30 minutes. Some of her

meltdownsareforeseeable;mostarenot.

1901. E.R.M. is a person with a disability, as that term is defined in 42

U.S.C.§12102(1).

1902. E.R.M. is10yearsofageand isgenerally in thecareofhermother,

M.A.M., who brings this action as E.R.M.’s next friend, adoptive

parentandcourt‐appointedguardian.

1903. M.A.M.andE.R.M.areresidentsofOrangeCounty,Florida.

1904. FormanyyearsleadinguptoOctoberof2013,fromthetimeE.R.M.

was a small girl, E.R.M. and M.A.M. visited the Walt Disney World

Parksdozensoftimes.Duringthosevisits,E.R.M.exhibitedanature

andextentofjoythatsherarelyshowedinanyothersetting.M.A.M.

was always proud and joyful of the opportunity to bring to her



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

beloved child a level of happiness which she rarely showed

elsewhere.

1905. E.R.M.’scognitiveimpairmentsmanifestthemselvesinacertainway

during her visits to the parks; E.R.M. is a “repeat rider.” This is a


for consistency, order and routine. E.R.M. will experience a

particular ride or attraction, such as Peter Pan’s Flight and

Kilimanjaro Safaris, over and over, for several hours at a time.

Disney personnel are very familiar with the repeat rider type of

guest.

1906. E.R.Misincapableofwaitinglongperiodsoftimetoridearideorto

enteranattraction.Ifinstructedtodoso,shewouldbeginpullingon

theropesinthequeue,screamingloudly“[w]hyarethesepeoplein

frontofme!”rocking,andswayingbackandforth,beforeeventually

experiencingameltdown.

1907. E.R.M. is incapable of understanding the concept of visiting an

attraction in the present only to be told it cannot be experienced

until sometime in the future. As such, the new DAS creates

avoidable stressors for E.R.M., constantly escalating her stimming

patterns towardmeltdowns. Since Disney’s implementation of the

new DAS, E.R.M. has experienced several meltdowns at the Disney

Parks.

1908. M.A.M.grewupwithDisney;her first trip toDisneylandwasat the

ageof two. Her family took annual trips to theWaltDisneyWorld

Resort and eventuallymoved to central Florida in 1988 to be near

theParks. HerfatherworkedatWaltDisneyWorldformanyyears.

M.A.M.firsttookE.R.M.totheWaltDisneyWorldParkswhenE.R.M.

was three months old, and she took J.M.M. when he was three



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

monthsold. In2006,whenE.R.M. and J.M.M.wereveryyoung, the

familypurchasedannualpasses.Throughthechildhoodvisitstothe

Parks,E.R.M.andJ.M.M.carriedtheGuestAssistanceCard,andwere

admirably accommodated. During those visits, E.R.M. and J.M.M.

exhibitedanatureandextentof joy that theyrarelyshowed inany

othersetting.M.A.M.wasalwaysproudandjoyfuloftheopportunity

tobringherbelovedchildrenalevelofhappinesswhichtheyrarely

showed elsewhere. Disney employees were always friendly and

outgoing. Everyonewas smiling and having a good time. It a truly

magicalexperience.

1909. Indeed,thesetripstoDisneybecameacornerstoneofM.A.M.,E.R.M.,

and J.M.M.’s lives. Theyvisited theParkswearingmatchingDisney

costumes.Everyonewashappyandexcitedtobegoing.Theynever

spent longer than about five minutes at Guest Relations obtaining

theirGAC.Thedaythenensuedwithrides,attractions,andlaughter.

Even if therewere crowds,E.R.M. and J.M.M.werehappyandwere

notpronetomeltdowns.

1910. ThisdrasticallychangedafterOctober2013whentheDAScameinto

effect.InNovember2013duringtheirfirstvisittotheDisneyParks

under the DAS regime, it was as if the employees had undergone

personality transplants.Theemployeesno longerwentoutof their

way to smile and greet M.A.M., E.R.M., or J.M.M, and the

accommodationsandcourtesieswhichonceuponatimemadetheir

Disney experience so magical had been replaced with scorn and

disdain.

1911. Thisfirstpost‐DASvisitbeganwithanimmediate25‐minutewaitat

GuestRelations.Allofasudden,arrivalattheDisneyParkswasnot

a welcoming experience but a laboring one. An employee gave a



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

short explanation to M.A.M. about how the DAS worked which

concluded with a statement that these were the new rules and

nothingcouldbedoneaboutthem.Theemployeethenwishedthem

a“MagicalDay.”Theresultingdaywasanythingbut.

1912. After leavingGuestRelations,M.A.M., E.R.M., and J.M.M.made their

way to “EnchantedTaleswithBelle”where theyencountereda20‐

minutewait.Thiswaitwentfairlysmoothly;atthispointintheday,

M.A.M.wasabletodistractJ.M.M.

1913. However,uponarrivingatthenextride,“UndertheSea~Journeyof

theLittleMermaid,” theyencountereda45‐minutereturn timeand

anemployeewhoforcedM.A.M.’ssister,whohascerebralpalsyand

is confined to a wheelchair, to remove everything from her

wheelchair,almostcausinghertofalloffthesideoftheramp.J.M.M.

sufferedameltdownduringthedebacle.

1914. After this, M.A.M., E.R.M., and J.M.M. left the parks feeling

disenchanted and disillusioned; their entire Disney experience

lackedinthemagicthatoncemadetheirvisitssounforgettable.

1915. UnabletobelievethatthiscouldbethenewDisney,M.A.M.returned

to theDisneyParks inDecember forher sister’sbirthday.This trip

was evenmorehectic andun‐magical than the first, culminating in

E.R.M.sufferingameltdowninoneoftheParks.M.A.M.thenvowed

toneverallowE.R.M. tobesubjected tosuch treatmentagain–not

aslongastheDASisstillinforce.

1916. M.A.M.hasnotrenewedherannualpassessincetheirreturnvisitin

December2013.


propensity for E.R.M. to experience meltdowns, Defendant has



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

preventedE.R.M. fromexperiencing the full enjoymentof itsParks,


1918. After October 9, 2013, E.R.M. no longer received the type of

accommodationandattentionM.R.M.,E.R.M.andJ.M.M.hadreceived

whentheyvisitedtheParksinthepast.


accommodate E.R.M.’s needs, M.A.M. and E.R.M. have been


Parks' rides and attractions. M.A.M. would continue to frequently

visit the Parks with E.R.M. if Disney had not abandoned its past

policyofaccommodatingthespecialneedsofpersonswithcognitive

impairments. The family’s interest in attending the Parks is

substantially reduced. M.A.M. knows they should avoid attending

theParks in the futurebecausedoing sowillonly lead to the same

un‐magicalandun‐accommodatingdiscrimination.



Disney’s historic ability to accommodate E.R.M.’s special needs,


assessment of E.R.M.’s capacity to utilize the DAS, and have failed

and refused to modify the DAS to allow E.R.M. to enjoy the same

benefitsandprivilegesasnon‐disabledpatrons.


theexperienceforguestslikeE.R.M.

1922. M.A.M. incurred expenses associatedwith the family’swasted trips

totheParks.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE, Plaintiff E.R.M., by and through M.A.M. as his next

friend, parent and court‐appointed guardian, prays that this Court

adjudicatethisdisputeandenteranOrder:


discrimination against Plaintiff on account of E.R.M.’s disability;

and












and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT192


E.R.M.v.Disney

1923. Plaintiff E.R.M. incorporates and re‐alleges the allegations of


above.

1924. During one or more visits to the Parks, E.R.M. suffered an actual

meltdown.

1925. The symptoms and conditions associated with E.R.M.’s meltdown


1926. E.R.M.’smeltdownin theParkswasproximatelycausedbyDisney’s

negligent, unlawful, reckless and arbitrary treatment of E.R.M.


DisneyknewE.R.M.tobevulnerabletoemotionalinjuryiftreatedin


1927. E.R.M.’s meltdown and the treatment which proximately caused

E.R.M. to experience the meltdown caused her grave and extreme


heldaccountable.

WHEREFORE,PlaintiffE.R.M.,byandthroughM.A.M.asE.R.M.’snext




E.R.M.;and

FindingsuchinflictiontohavecauseddamagestoE.R.M.;and

Entering judgment for Plaintiff E.R.M. in the amount of such

damages;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





COUNT193


E.R.M.v.Disney

1928. Plaintiff E.R.M. incorporates and re‐alleges the allegations of


above.

1929. During one or more visits to the Parks, E.R.M. suffered an actual

meltdown.

1930. The symptoms and conditions associated with E.R.M.’s meltdown


1931. E.R.M.’smeltdownin theParkswasproximatelycausedbyDisney’s

outrageous, unlawful and reckless treatment of E.R.M. during her


E.R.M. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

1932. E.R.M.’s meltdown and the treatment which proximately caused

E.R.M. to experience the meltdown caused her grave and extreme


heldaccountable.

WHEREFORE,PlaintiffE.R.M.,byandthroughM.A.M.asE.R.M.’snext




uponE.R.M.;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

FindingsuchinflictiontohavecauseddamagestoE.R.M.;and

Entering judgment for Plaintiff E.R.M. in the amount of such

damages;and





COUNT194


42U.S.C.§§12131,etseq.

J.M.M.v.Disney

1933. PlaintiffJ.M.M.incorporatesandre‐allegesparagraphs1through66,


1934. J.M.M.hasautismandattentiondeficithyperactivitydisorder.J.M.M.

alsosuffersfromahearingdeficit.J.M.M.’ssymptomsandstemming

patternsincludefidgetingwhenheisstandingaroundandtouching

hisprivateareas.Behaviormeltdowns for J.M.M.arebestdescribed

as violent and loud. J.M.M. goes from one extreme to the other,

becoming very verbal, screaming “No! No! No!” striking his sister

E.R.M., before eventually stomping and running off (elopement).

Onceexperiencingameltdown,itcantakeJ.M.M.upto60minutesto

recoverfully.

1935. J.M.M. is a person with a disability, as that term is defined in 42

U.S.C.§12102(1).

1936. J.M.M.isnineyearsofageandisgenerallyinthecareofhismother,

M.A.M., who brings this action as J.M.M.’s next friend, adoptive

parentandcourt‐appointedguardian.

1937. M.A.M.andJ.M.M.areresidentsofOrangeCounty,Florida.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1938. FormanyyearsleadinguptoOctoberof2013,fromthetimeJ.M.M.

was a small boy, J.M.M. and M.A.M. visited theWalt Disney World

Parksdozensoftimes.Duringthosevisits,J.M.M.exhibitedanature

andextentofjoythatherarelyshowedinanyothersetting.M.A.M.

was always proud and joyful of the opportunity to bring to her

belovedsonalevelofhappinesswhichherarelyshowedelsewhere.

1939. J.M.M.’scognitiveimpairmentsmanifestthemselvesinacertainway

during his visits to the parks; J.M.M. is incapable of deviating from

consistency,orderandroutine.J.M.M.enterstheParkswithalistof

rideshemustride,andinthatorder.Additionally,therearenuances

of his trip which if non‐existent, would lead to a meltdown. For

example, J.M.M.musthavepopcornduringeveryvisit to theDisney

Parks.AtEpcot,hemustrideTestTrack.AtMagicKingdom,hemust

ridePiratesoftheCaribbean.Todisrupttheseroutinesistotrigger

anuncontrolledresponse.

1940. Similarly,J.M.M.isincapableofwaiting45minutesorlongertoride

arideortoenteranattraction.Ifaskedtodoso,hewouldinstantly

becomeangry,andlikelyexperienceameltdown.

1941. J.M.M.isincapableofunderstandingtheconceptofvisitingarideor

attractiononlytobeprohibitedfromridingituntilafuturetime.As

such, the new DAS creates avoidable stressors for J.M.M., violently

escalatinghisstimmingpatternstowardmeltdowns. SinceDisney’s

implementation of the new DAS, J.M.M. has experienced several

meltdownsattheDisneyParks.

1942. M.A.M.grewupwithDisney;her first trip toDisneylandwasatage

two. Her family tookannual trips to theWaltDisneyWorldResort

and eventually moved to central Florida in 1988 to be near the

Parks. Her father worked at Walt Disney World for many years.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

M.A.M.firsttookE.R.M.totheWaltDisneyWorldParkswhenE.R.M.

was three months old, and she took J.M.M. when he was three

monthsold. In2006,whenE.R.M. and J.M.M.wereveryyoung, the

familypurchasedannualpasses.Throughthechildhoodvisitstothe

Parks,E.R.M.andJ.M.M.carriedtheGuestAssistanceCard,andwere

admirably accommodated. During those visits, E.R.M. and J.M.M.

exhibitedanatureandextentof joy that theyrarelyshowed inany

othersetting.M.A.M.wasalwaysproudandjoyfuloftheopportunity

tobringherbelovedchildrenalevelofhappinesswhichtheyrarely

showed elsewhere. Disney employees were always friendly and

outgoing. Everyonewas smiling and having a good time. It a truly

magicalexperience.

1943. Indeed,thesetripstoDisneybecameacornerstoneofM.A.M.,E.R.M.,

and J.M.M.’s lives. Theyvisited theParkswearingmatchingDisney

costumes.Everyonewashappyandexcitedtobegoing.Theynever

spent longer than five minutes at Guest Relations obtaining their

GAC.Thedaythenensuedwithrides,attractions,andlaughter.Even

if there were crowds, E.R.M. and J.M.M. were happy and were not

pronetomeltdowns.

1944. ThisdrasticallychangedafterOctober2013whentheDAScameinto

effect.InNovember2013duringtheirfirstvisittotheDisneyParks

under the DAS regime, it was as if the employees had undergone

personality transplants.Theemployeesno longerwentoutof their

way to smile and greet M.A.M., E.R.M., or J.M.M, and the

accommodationsandcourtesieswhichonceuponatimemadetheir

Disney experience so magical had been replaced with scorn and

disdain.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1945. Thisfirstpost‐DASvisitbeganwithanimmediate25‐minutewaitat

GuestRelations.Allofasudden,arrivalattheDisneyParkswasnot

a welcoming experience but a laboring one. An employee gave a

short explanation to M.A.M. about how the DAS worked which

concluded with a statement that these were the new rules and

nothingcouldbedoneaboutthem.Theemployeethenwishedthem

a“MagicalDay.”Theresultingdaywasanythingbut.

1946. After leavingGuestRelations,M.A.M., E.R.M., and J.M.M.made their

way to “EnchantedTaleswithBelle”where theyencountereda20‐

minutewait.Thiswaitwentfairlysmoothly;atthispointM.A.M.was

abletodistractJ.M.M.

1947. However,uponarrivingatthenextride,“UndertheSea~Journeyof

theLittleMermaid,” theyencountereda45‐minutereturn timeand

anemployeewhoforcedM.A.M.’ssister,whohascerebralpalsyand

is confined to a wheelchair, to remove everything from her

wheelchair,almostcausinghertofalloffthesideoftheramp.J.M.M.

sufferedameltdownduringthedebacle.

1948. After this, M.A.M., E.R.M., and J.M.M. left the parks feeling

disenchanted and disillusioned; their entire Disney experience

lackedinthemagicthatoncemadetheirvisitssounforgettable.

1949. UnabletobelievethatthiscouldbethenewDisney,M.A.M.returned

to theDisneyParks inDecember forher sister’sbirthday.This trip

was evenmorehectic andun‐magical than the first, culminating in

E.R.M.sufferingameltdowninoneoftheParks.M.A.M.thenvowed

to never allow E.R.M. and J.M.M. to be subjected to such treatment

again–notaslongastheDASisstillinforce.

1950. M.A.M.hasnotrenewedherannualpassessincetheirreturnvisitin

December2013.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


propensity for J.M.M. to experience meltdowns, Defendant has

prevented J.M.M. fromexperiencing the full enjoyment of its Parks,


1952. After October 9, 2013, J.M.M. no longer received the type of

accommodationandattentionM.R.M.,E.R.M.andJ.M.M.hadreceived

whentheyvisitedtheParksinthepast.


accommodate J.M.M.’s needs, M.A.M., E.R.M. and J.M.M. have been


Parks' rides and attractions. M.A.M. would continue to frequently

visittheParkswithJ.M.M.hadDisneynotabandoneditspastpolicy

of accommodating the special needs of persons with cognitive

impairments. The family’s interest in attending the Parks is

substantially reduced. M.A.M. knows they should avoid attending

theParks in the futurebecausedoing sowillonly lead to the same

un‐magicalandun‐accommodatingdiscrimination.



Disney’s historic ability to accommodate J.M.M.’s special needs,


assessment of J.M.M.’s capacity to utilize the DAS, and have failed

and refused to modify the DAS to allow J.M.M. to enjoy the same

benefitsandprivilegesasnon‐disabledpatrons.


theexperienceforguestslikeJ.M.M.


totheParks.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE, Plaintiff J.M.M., by and through M.A.M. as his next




discrimination against Plaintiff on account of J.M.M.’s disability;

and












and










1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT195


J.M.M.v.Disney

1957. Plaintiff J.M.M. incorporates and re‐alleges the allegations of


above.

1958. During one or more visits to the Parks, J.M.M. suffered an actual

meltdown.

1959. The symptoms and conditions associated with J.M.M.’s meltdown


1960. J.M.M.’smeltdown in theParkswasproximatelycausedbyDisney’s

negligent, unlawful, reckless and arbitrary treatment of J.M.M.


DisneyknewJ.M.M.tobevulnerabletoemotionalinjuryiftreatedin


1961. J.M.M.’s meltdown and the treatment which proximately caused

J.M.M. to experience the meltdown caused him grave and extreme


heldaccountable.

WHEREFORE,PlaintiffJ.M.M.,byandthroughM.A.M.asJ.M.M.’snext




J.M.M.;and

FindingsuchinflictiontohavecauseddamagestoJ.M.M.;and

Entering judgment for Plaintiff J.M.M. in the amount of such

damages;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





COUNT196


J.M.M.v.Disney

1962. Plaintiff J.M.M. incorporates and re‐alleges the allegations of


above.

1963. During one or more visits to the Parks, J.M.M. suffered an actual

meltdown.

1964. The symptoms and conditions associated with J.M.M.’s meltdown


1965. J.M.M.’smeltdown in theParkswasproximatelycausedbyDisney’s

outrageous, unlawful and reckless treatment of J.M.M. during his


J.M.M. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

1966. J.M.M.’s meltdown and the treatment which proximately caused

J.M.M. to experience the meltdown caused him grave and extreme


heldaccountable.

WHEREFORE,PlaintiffJ.M.M.,byandthroughM.A.M.asJ.M.M.’snext




uponJ.M.M.;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

FindingsuchinflictiontohavecauseddamagestoJ.M.M.;and

Entering judgment for Plaintiff J.M.M. in the amount of such

damages;and





COUNT197

BreachofContract

M.A.M.v.Disney

1967. Plaintiff M.A.M. incorporates and re‐alleges the allegations of



1968. M.A.M. entered into a contract through which Disney promised to




inbreachofcontract.



WHEREFORE, Plaintiff M.A.M. prays that this Court adjudicate this


FindingthatDisneybreacheditscontractwithM.A.M.;and

Entering judgment for Plaintiff M.A.M. in the amount of her







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


COUNT198


42U.S.C.§§12131,etseq.

T.A.L.v.Disney

1971. PlaintiffT.A.L.incorporatesandre‐allegesparagraphs1through66,


1972. T.A.L.hasautism.He is largelynon‐verbalandsuffers fromapraxia

of speech.T.A.L.’s symptomsand stimmingpatterns include talking

loudlytohimself,theinabilitytositorstandstill,andbumpinginto

familymembers.BehaviormeltdownsforT.A.L.consistgenerallyof

aggressive, self‐injurious reactions, including biting his hand and

crying loudly.T.A.L. can cause anxiety inothers in the surrounding

area, in that he even at 13 years of age, T.A.L.was six feet tall and

weighedover175pounds.

1973. T.A.L.isapersonwithadisability,asthattermisdefinedin42U.S.C.

§12102(1).

1974. T.A.L.is14yearsoldandisgenerallyinthecareofhermother,G.L.,

who brings this action as T.A.L.'s next friend, parent and natural

guardian.

1975. T.A.L.andG.L.areresidentsofDenverCounty,Colorado.

1976. G.L.grewupaDisneylover,visitingtheDisneyParksoftenwithher

mother, father, and brother. For three years, G.L. worked at

Disneyland, becoming familiarwithwhatwas once the culture and

philosophy of Disney toward all its guests, including those with

disabilities.

1977. G.L. first took T.A.L. to Disneylandwhen T.A.L.was nine years old.

From that time forward, G.L. frequently took T.A.L. to the Disney



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Parks,andoftenfortwotothreedaysatatime.Duringthosevisits,

T.A.L.exhibitedanatureandextentof joy thatherarelyshowed in

any other setting. G.L. was always proud and joyful of the

opportunitytobringtoherbelovedchildalevelofhappinesswhich

he rarely showed elsewhere. T.A.L. specifically requested to go to

Disneyland as often as G.L. could take him. For five consecutive

years, G.L. purchased premium passes for her family. Their

DisneylandtripswerealwaysaseminaleventinT.A.L.’slife.ForG.L.

andT.A.L.,Disneytrulywasthehappiestplaceonearth.

1978. G.L.andT.A.L.relocatedfromCaliforniatoDenver,Colorado,inJuly

of 2013, and the frequency of their trips to the Disney Parks,

unfortunately,wasreduced.

1979. Since T.A.L. was a toddler, his cognitive impairments have


theParks. T.A.L.must experience the park in a specific order, and

disruptions to this routine will tend to escalate his stimming

behaviorstowardmeltdowns.T.A.L.hasastrictscheduleinhishead

of theDisneyland attractions hemust visit, and the order inwhich

he must ride them, including where he wants to have lunch. For

T.A.L.,anytriptoDisneylandmuststartatSpaceMountain.

1980. Similarly,ifT.A.L.wererequiredtoidlywaitforentryintoarideor

attraction for more than a few minutes, he also would likely melt

down. During the wait, he would begin bumping into family

members around him, biting himself, and screaming loudly before

experiencingameltdown.Uponmeltdown,hismotherknows todo

whatever she can toprevent thebehavior fromescalating, perhaps

to pushing or bumping into others, which can create an

uncomfortablesituationforhismotherandthosearoundhim.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1981. BecauseT.A.L.isincapableofunderstandingtheconceptofvisitinga


time, the newDAS creates avoidable stressors forT.A.L., escalating

his stimming patterns toward meltdowns. Since Disney’s

implementation of the new DAS, T.A.L. has experienced several

meltdownsatDisneyland.

1982. DuetoDisney’sfailuretoaccommodateT.A.L.sindividualizedneeds,

which prior to the DAS Disney had always been able to admirably

accomplish, T.A.L. is now prone to experiencing meltdowns at

Disneyland. He is thus prevented from experiencing the full

enjoymentoftheParks,equaltotheexperiencesofpersonswithout

adisability.

1983. G.L. and T.A.L.’s first visit to Disneyland under the new Disney

policies was during December of 2013. They had relocated to

Colorado and returned for a Disneyland trip prior to expiration of

their premium passes. G.L. waited for 30minutes in line at Guest

Relations while T.A.L. sat on a bench close by, as they had done

everytimeinthepast.Uponreachingthefrontoftheline,however,

their trip took a sudden turn for the worse as the employee

explained that the GAC was no longer available and had been

replacedbytheDAS.TheemployeeaskedG.L.:“Areyouawareofour

newpolicy?”

1984. As the Disney employee then explained how the DAS worked, G.L.

listened intently but disbelievingly. She immediately said this new

arrangementwillnotworkforT.A.L.;itsimplywillnotaccommodate

him. She was only told that there is nothing more that could be

done:“Thisisournewpolicy.”



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

1985. That day, most of the Disney employees were unfamiliar with the

DASandwereun‐accommodating.ManyDisneyemployeesgaveG.L.

thegeneral impressionthatDisneydoubtedwhetherT.A.L. isreally

disabled.

1986. Thenextday,Disneywaseven lesswarmand lessaccommodating.

The day got progressivelyworse until, ultimately, T.A.L. suffered a

meltdownwhile tryingtoenteraride.Therideoperator toldT.A.L.

he couldnot enter the ride at that time, and the situation causeda

meltdownforT.A.L.G.L.andT.A.L.lefttheDisneyParks,forthefirst

time feeling that Disneyland was no longer the happiest place on

earth.


accommodate T.A.L.’s needs, T.A.L. and G.L. have been discouraged

and deterred from the full use and enjoyment of the Disneyland

rides and attractions. G.L. would visit the Parks with T.A.L. again

had Disney not abandoned its past policy of accommodating the

special needs of persons with cognitive impairments. G.L. knows

theywillavoidattending theparks in the futurebecauseT.A.L.will

suffer disparate and discriminatory treatment as a result of his

disability. Undoubtedly, the experience will be an un‐magical and

un‐accommodatingone.



Disney’s historic ability to accommodate T.A.L.’s special needs,

Disneypersonnelrefusedtoconductanindividualizedassessmentof

T.A.L.'s capacity to utilize the DAS, and did not modify the DAS to

allow T.A.L. to enjoy the same benefits and privileges as Disney’s

non‐disabledpatrons.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


theexperienceforguestslikeT.A.L.

1990. G.L. incurred expenses associated with the family’s wasted trip to

theParks.

WHEREFORE,PlaintiffT.A.L.byandthroughG.L.,asT.A.L.'snextfriend,


andenteranOrder:


discrimination against Plaintiff on account of T.A.L.’s disability;

and












and









1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


Count199



T.A.L.v.Disney

1991. T.A.L. incorporates and re‐alleges paragraphs 1 through 68, 651

through654,1972through1990above.

1992. T.A.L. isandatallmaterialtimeshasbeenadisabledpersonwithin
















T.A.L.’saccess toDisney’sprograms,servicesandactivities. Disney







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.










irreparableharm,andthusimmediatereliefisappropriate.

WHEREFORE, Plaintiffs T.A.L. prays that this Court adjudicate this



discrimination against Plaintiffs on account of T.A.L.’s disability;

and












and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.



Entering judgment for Plaintiff T.A.L. in the amount of his non‐









COUNT200

BreachofContract

G.L.v.Disney

1999. Plaintiff G.L. incorporates and re‐alleges the allegations of


above.

2000. G.L. entered into a contract through which Disney promised to




inbreachofcontract.

2002. G.L. incurred expenses associatedwith the family’swasted trips to


WHEREFORE,PlaintiffG.L.praysthatthisCourtadjudicatethisdispute

andenteranOrder:

FindingthatDisneybreacheditscontractwithG.L..;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

EnteringjudgmentforPlaintiffG.L.intheamountofhereconomic

monetarydamages;and





COUNT201


T.A.L.v.Disney

2003. Plaintiff T.A.L. incorporates and re‐alleges the allegations of


above.

2004. During one or more visits to the Parks, T.A.L. suffered an actual

meltdown.

2005. The symptoms and conditions associated with T.A.L.’s meltdown


2006. T.A.L.’smeltdown in theParkswasproximately causedbyDisney’s

negligent,unlawful,recklessandarbitrarytreatmentofT.A.L.during


knewT.A.L.tobevulnerabletoemotionalinjuryiftreatedinsucha

mannerbyanyone.

2007. T.A.L.’s meltdown and the treatment which proximately caused

T.A.L. to experience the meltdown caused him grave and extreme


heldaccountable.

WHEREFORE, Plaintiff T.A.L., by and through G.L. as T.A.L.’s next





1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


T.A.L.;and

FindingsuchinflictiontohavecauseddamagestoT.A.L.;and

Entering judgment for Plaintiff T.A.L. in the amount of such

damages;and





COUNT202


T.A.L.v.Disney

2008. Plaintiff T.A.L. incorporates and re‐alleges the allegations of


above.

2009. During one or more visits to the Parks, T.A.L. suffered an actual

meltdown.




outrageous, unlawful and reckless treatment of T.A.L. during his


T.A.L. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

2012. T.A.L.’s meltdown and the treatment which proximately caused

T.A.L. to experience the meltdown caused him grave and extreme


heldaccountable.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

WHEREFORE, Plaintiff T.A.L., by and through G.L. as T.A.L.’s next




uponT.A.L.;and

FindingsuchinflictiontohavecauseddamagestoT.A.L.;and

Entering judgment for Plaintiff T.A.L. in the amount of such

damages;







COUNT203


G.L.v.Disney



above.

2014. During one or more visits to the Parks, G.L.’s beloved son T.A.L.

sufferedanactualmeltdownwhileinG.L.’spresence.


constituteaphysicalinjurytoT.A.L.underCalifornialaw.


negligent,unlawful,recklessandarbitrarytreatmentofT.A.L.during




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

knewT.A.L.tobevulnerabletoemotionalinjuryiftreatedinsucha

mannerbyanyone.

2017. G.L. directly observed the stressors leading up to the meltdown,

T.A.L.’s resulting escalation andhismeltdown. Particularly in light



son,G.L.coulddonothingreasonabletopreventthemeltdown.

2018. G.L.’s observation of T.A.L.’s meltdown and of the outrageous

conduct and treatment which proximately caused T.A.L. to

experience the meltdown caused G.L. grave and extreme mental


accountable.

WHEREFORE, Plaintiff G.L. prays that this Court adjudicate this



G.L.;and

FindingsuchinflictiontohavecauseddamagestoG.L.;and

Entering judgment for Plaintiff G.L. in the amount of such

damages;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT204


G.L.v.Disney



above..

2020. During one or more visits to the Parks, G.L.’s beloved son T.A.L.





outrageous, unlawful and reckless treatment of T.A.L. during his


T.A.L. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

2023. G.L. directly observed the stressors leading up to the meltdown,

T.A.L.’s resulting escalation andhismeltdown. Particularly in light



son,G.L.coulddonothingreasonabletopreventthemeltdown.

2024. G.L.’s observation of T.A.L.’s meltdown and of the outrageous

conduct and treatment which proximately caused T.A.L. to

experience the meltdown caused G.L. grave and extreme mental


accountable.

WHEREFORE, Plaintiff G.L. prays that this Court adjudicate this




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


uponG.L.;and

FindingsuchinflictiontohavecauseddamagestoG.L.;and

Entering judgment for Plaintiff G.L. in the amount of such

damages;







COUNT205


42U.S.C.§§12131,etseq.

D.F.v.Disney

2025. Plaintiff incorporates and re‐alleges paragraphs 1 through 66, 68,

and651through654above.

2026. D.F.hasautism.Healsosuffersfromobsessivecompulsivedisorder,

separation anxiety, and bipolar disorder. D.F. becomes overtly

anxiouswhenhisroutineorscheduleisaltered,orwhenheisforced

to idly wait formore than a fewminutes. Behaviormeltdowns for

D.F. consist generally of grabbing, grunting, groaning, twisting and

pullinghishairout,chewingonarag,andyellingprofanities.

2027. D.F. isapersonwithadisability,asthattermisdefinedin42U.S.C.

§12102(1).

2028. D.F. is 27 years old and is generally in the care of hismother, C.F.

who brings this action as D.F.'s next friend, parent, and natural

guardian.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

2029. D.F.andC.F.areresidentsofSanBernardinoCounty,California.

2030. C.F.grewupaDisneyloverandinstilledthatsameloveofDisneyin

her son. C.F. first tookD.F. toDisneylandwhenhewas three years

old,andhasbeenbackeveryyearsincethen,atleastthreetimesper

year, including an annual birthday trip which D.F. requests every

year.

2031. Disneylandwas a blessing forD.F. Itwas the onlyplacewhere C.F.

andD.F.couldexperiencereleasefromthedisabilitythatotherwise

followedC.F. andD.F. on a daily basis. Under theGAC,Disneyland

evenedtheplayingfield.

2032. ForC.F. andD.F., a typical visit toDisneylandduring thepriorGAC

wasanaccommodatingexperience.UponarrivalattheDisneyParks,

C.F.obtainedaGACfromGuestRelationswithinfiveminutes.During

this interaction,DisneyemployeescourteouslygreetedC.F.andD.F.

withasmilebeforeexaminingD.F.’soldGACcardandthenstamping

anewGACcard.TheyspenttherestofthedayridingtheridesD.F.

wished to ride, in the order he needed to ride them on that

particular day. Typically, their visits started with Snow White’s

Scary Adventures, followed by Space Mountain, and finally Buzz

LightyearAstro Blasters, beforeD.F.was comfortable venturing off

withC.F.toexploreotherareasofthePark.

2033. SinceD.F.wasatoddler,hiscognitiveimpairmentshavemanifested

themselves in a certainway during the family’s visits to the Parks.

D.F.mustexperiencetheparkinaspecificorder,anddisruptionsin

his necessary routine will tend to escalate his stimming behaviors

towardmeltdowns.

2034. IfD.F.were required to idlywait for entry intoa rideor attraction

formorethanabouttenminutes,hewouldlikelymeltdown.During



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

thewait,hispassivebehaviors–usuallyrepeatingdaysoftheweek

orcalendar,forexample“HowmanyweeksuntilMay”–willescalate

into more aggressive behavior, including grasping, grunting, and

groaning.Inbetweenthepassiveandaggressivestages,D.F.’spupils

becomedilated, his lipswill purse, and hewill begin chomping his

jaws. If D.F. is not removed from the condition, a meltdown will

occur.

2035. Similarly, if D.F. were required to experience the park in an

unanticipatedsequencehewouldlikelymeltdown.Atpresentheis

compelled to experience Star Tours, Space Mountain, and Buzz

Lightyear before riding any other ride. D.F. does not need to

experiencethesefirstthreeridesinaparticularorder,solongashe

experiencesthesethreeridesbeforeanyotherride.

2036. BecauseD.F. is incapableofunderstanding theconceptofvisitinga


time,thenewDAScreatesavoidablestressorsforD.F.,escalatinghis

stimming patterns toward meltdowns. Since Disney’s

implementation of the new DAS, D.F. has experienced several

meltdowns at Disneyland due to the varied stressors which are

imposed upon him by the DAS, including extended idlewait times,

directivestoentertheridesfromdifferentlocations,anddisruption

ofpatternsandroutines.

2037. DuetoDisney’sfailuretoaccommodate,whichleadstoanincreased

propensity for D.F. to experience a meltdown, Defendant has

prevented D.F. from experiencing the full enjoyment of its Parks,


2038. C.F. and D.F.’s first visit to Disneyland under the DAS occurred

October 25, 2013. After a 45‐minute wait at Guest Relations, C.F.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

and D.F. were instructed by a Disney employee that the DAS was

Disney’s new accessibility system. Following C.F.’s objections, the

employee advised C.F. to figure out how to get over her anger and

learn the new DAS, because there would be no exceptions, and no

changes.Thatday,asaone‐time‐onlyaccommodation,theemployee

gave C.F. courtesy passes to the three rides D.F. most enjoyed.

Shocked by the employee’s “advice,” C.F. and D.F. began their

supremely unaccommodating day with a visit to Star Tours with

theircourtesypass.

2039. Next,C.F.andD.F.visitedSpaceMountain,where their luckquickly

ran out upon encountering a disability line stretching hundreds of

yards.

2040. They obtained prompt access to Buzz Lightyear after showing the

courtesypass.

2041. C.F.andD.F. left theParksdisappointedby theirunfulfillingDisney

experiencewhichlackedtheaccommodationandmagicC.F.andD.F.

had always experienced before the DAS. To make matters worse,

they encountered a new Disney attitude of neutral indifference at

Guest Relations, along with complete arbitrariness in every other

areaofthePark.

2042. After October 9, 2013, D.F. no longer received the type of

accommodationandattentionD.F. andC.F.had receivedwhen they

visitedtheParksinthepast.

2043. Unlikemostpersonsdiagnosedwithautism,D.F.iscapableoffeeling

embarrassment. D.F. has grown physically angry many times as a

result of the treatment he received by Disney because of being

singledoutonaccountofhisdisability.



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


accommodateD.F.’sneeds,D.F. andC.F.havebeendiscouragedand

deterred from the full use and enjoyment of the park's rides and

attractions.C.F.wouldvisittheParkswithD.F.moreoftenifDisney

had not abandoned its past policy of accommodating the special

needsofpersonswithcognitiveimpairments. C.F.wouldhavebeen

eager to renew her deluxe annual passes; she has been an annual

passholder since 1999. However, their interest in attending the

Parks issubstantiallyreduced. Accordingly,whensherenewedher

pass in 2014, she downgraded from deluxe annual passes to the

“SOCAL” annualpasses. C.F. knows they should avoid attending the

parks in the futuredue to the reasonable expectation thatD.F.will

besubjectedtodiscrimination,andthattheexperiencewillagainbe

anun‐magicalandun‐accommodatingone.



Disney’shistoricabilitytoaccommodateD.F.’sspecialneeds,Disney

personnel have refused to conduct an individualized assessmentof

D.F.'scapacitytoutilizetheDAS,andhaverefusedtomodifytheDAS

to allow D.F. to enjoy the same benefits and privileges as non‐

disabledpatrons.


improvetheexperienceforguestslikeD.F.

2047. C.F.incurredexpensesassociatedwithwastedtripstotheParks.

WHEREFORE,PlaintiffD.F.byandthroughC.F.,asD.F.'snextfriend,


andenteranOrder:



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


discriminationagainstPlaintiffonaccountofD.F.’sdisability;and












and








COUNT206



D.F.v.Disney

2048. D.F. incorporates and re‐alleges paragraphs 1 through 68, 651




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

2049. D.F. is and at allmaterial times has been a disabled personwithin
















D.F.’s access to Disney’s programs, services and activities. Disney













1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





WHEREFORE, Plaintiffs D.F. prays that this Court adjudicate this



discrimination against Plaintiffs on account of D.F.’s disability;

and












and



Entering judgment for Plaintiff D.F. in the amount of his non‐






1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.






COUNT207

BreachofContract

C.F.v.Disney

2056. Plaintiff C.F. incorporates and re‐alleges the allegations of


above.

2057. C.F. entered into a contract through which Disney promised to




inbreachofcontract.

2059. C.F. incurred expenses associatedwith the family’swasted trips to


WHEREFORE,PlaintiffC.F.praysthatthisCourtadjudicatethisdispute

andenteranOrder:

FindingthatDisneybreacheditscontractwithC.F..;and

EnteringjudgmentforPlaintiffC.F.intheamountofhereconomic

monetarydamages;and







1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

COUNT208


D.F.v.Disney

2060. Plaintiff D.F. incorporates and re‐alleges the allegations of


above.

2061. During one or more visits to the Parks, D.F. suffered an actual

meltdown.

2062. The symptoms and conditions associated with D.F.’s meltdown


2063. D.F.’s meltdown in the Parks was proximately caused by Disney’s

negligent, unlawful, reckless and arbitrary treatment ofD.F. during


knewD.F. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

2064. D.F.’smeltdownandthetreatmentwhichproximatelycausedD.F.to

experience the meltdown caused her grave and extreme mental


accountable.

WHEREFORE,PlaintiffD.F.,byandthroughC.F.asD.F.’snextfriend,


andenteranOrder:


D.F.;and

FindingsuchinflictiontohavecauseddamagestoD.F.;and

Entering judgment for Plaintiff D.F. in the amount of such

damages;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.





COUNT209


D.F.v.Disney

2065. Plaintiff D.F. incorporates and re‐alleges the allegations of


above.

2066. During one or more visits to the Parks, D.F. suffered an actual

meltdown.




outrageous, unlawful and reckless treatment of D.F. during her


D.F.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.

2069. D.F.’smeltdownandthetreatmentwhichproximatelycausedD.F.to

experience the meltdown caused him grave and extreme mental


accountable.

WHEREFORE,PlaintiffD.F.,byandthroughC.F.asD.F.’snextfriend,


andenteranOrder:


uponD.F.;and



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

FindingsuchinflictiontohavecauseddamagestoD.F.;and

Entering judgment for Plaintiff D.F. in the amount of such

damages;







COUNT210


C.F.v.Disney



above.

2071. Duringoneormorevisits to theParks,C.F.’sbeloveddaughterD.F.

sufferedanactualmeltdownwhileinC.F.’spresence.


constituteaphysicalinjurytoD.F.underCalifornialaw.


negligent, unlawful, reckless and arbitrary treatment ofD.F. during


knewD.F. to be vulnerable to emotional injury if treated in such a

mannerbyanyone.

2074. C.F. directly observed the stressors leading up to the meltdown,

D.F.’sresultingescalationandhismeltdown. Particularlyin lightof




1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

law and act in a gracious and caringmanner toward her daughter,

C.F.coulddonothingreasonabletopreventthemeltdown.

2075. C.F.’sobservationofD.F.’smeltdownandof theoutrageousconduct

and treatment which proximately caused D.F. to experience the

meltdown caused C.F. grave and extreme mental anguish and


WHEREFORE, Plaintiff C.F. prays that this Court adjudicate this



C.F.;and

FindingsuchinflictiontohavecauseddamagestoC.F.;and

Entering judgment for Plaintiff C.F. in the amount of such

damages;and





COUNT211


C.F.v.Disney



above.

2077. During one or more visits to the Parks, C.F.’s beloved son D.F.






1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.


outrageous, unlawful and reckless treatment of D.F. during her


D.F.tobevulnerabletoemotionalinjuryiftreatedinsuchamanner

byanyone.

2080. C.F. directly observed the stressors leading up to the meltdown,

D.F.’sresultingescalationandhismeltdown. Particularlyin lightof


law and act in a gracious and caringmanner toward her daughter,

C.F.coulddonothingreasonabletopreventthemeltdown.

2081. C.F.’sobservationofD.F.’smeltdownandof theoutrageousconduct

and treatment which proximately caused D.F. to experience the

meltdown caused C.F. grave and extreme mental anguish and


WHEREFORE, Plaintiff C.F. prays that this Court adjudicate this



uponC.F.;and

FindingsuchinflictiontohavecauseddamagestoC.F.;and

Entering judgment for Plaintiff C.F. in the amount of such

damages;









1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

DOGALILAWGROUP,P.A.

Dated:___________________,2014

[email protected],P.A.101E.KennedyBlvd.,Suite1100Tampa,Florida33602Tel: (813)289‐0700Fax: (813)289‐9435

EUGENEFELDMANCaliforniaBarNo.118497gfeldmanlaw@att.netEugeneFeldman,AttorneyatLaw,APC555PierAvenue,Suite4HermosaBeach,CA90254Tel:(310)372‐4636Fax:(310)372‐4639AttorneysforPlaintiffs


1 andy dogali 2 pro hac vicedogali law group, p.a. andy dogali pro hac vice [email protected]...

Documents