HOUSTON, TX, USA | 5–8 NOVEMBER 2017

#PMOSym

Session ID: PMO17BR314

Shifting the Mindset for PMOs – From Policing to Enabling Projects: The CAMH Experience

Carrie Fletcher, MHSc, CHE, PMP, Sr. Director, EPMO

Centre for Addiction and Mental Health (CAMH)

Agenda

1. About CAMH

2. Evolution of the EPMO

3. The EPMO today

4. What’s next?

2

About CAMH

3

The Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital, as well as one of the world's

leading research centers in the area of addiction and mental health.

CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental

health and addiction issues.

550 beds 3,000 staff 395 physicians

Annually: 476,000 outpatient visits, 10,500 emergency department visits and 30,000 unique patients

Six Strategic Directions1. Enhance recovery by improving access to integrated care and social support2. Earn a reputation for outstanding service, accountability and professional leadership3. Build an environment that supports healing and recovery4. Ignite discovery and innovation5. Revolutionize education and knowledge exchange6. Drive social change

Nov.

2012

Sep.

2012

Jan.

2013

Apr.

2013

Apr.

2014

Sep.

2013

Fiscal

Year

2014-

15

Fiscal

Year

2015-

16

Fiscal

Year

2016-

17

Oct.

2013

Evolution of the EPMO

4

PMO director hired

Hiring of EPMO

operations team commenced

Development of

methodology and

templates

CAMH’s executive

leadership team

approved moving

to centralized PMO

MOU added to mandatory

documents

Business case

Project charter

Status report

MOU

“Standard” and “Lite” templates

developed

Expanded project

management

support to clinical

programs

PMO

Implementation

Plan approved by

CAMH Business

Operations

Leadership Team

Commenced

project status

reporting

PMO team grew to 20–30 staff

Expanded project management

support to human resources

Project management training

provided to other departments

Mandatory

documents

Business case

Project charter

Status report

Project sponsor

boot camp held

Continued to

expand project

management

support to

education,

research and the

CAMH Foundation

The EPMO Today: At a Glance

5

Team Portfolios Supported Projects

Training & Education Tools & Templates

• 3 Operations staff• 10 Project analysts• 8 Senior project analysts• 21 Project managers• 2 Senior project managers• 3 Senior portfolio managers• 12 Students

• Clinical operations• Education• Enterprise risk management and

emergency preparedness• Foundation• Human resources• Information technology• Performance improvement• Professional practice• Redevelopment• Research operations

• 56 active projects• Opportunity: 2• Initiation: 9• Planning: 5• Execution: 23• Close: 17

• Project management training• Other professional development

• 25+ project management tools and templates

The EPMO Today: Active Projects

6

Clinical workload

management

Digital strategy

Emergency preparedness

Enterprise reporting phase

IIB

Front-end voice recognition

– pilot

HSP 360

I-CARE optimization

Lawson e-requisition project

National standards

Nursing resource unit

OLIS population

Perimeter security

Project ECHO

SharePoint 2013 upgrade

Systems improvement

though service

Collaboratives (SISC)

Tobacco free sustainability

project

VOS – phase IB

Foundation – gift

implementation process

improvement

Foundation major gifts

Process improvement

Hospital report manager

(HRM)

KPMG ambulatory

review

Slaight Early Intervention

Centre (SCEI)

Centralized emergency

calling

Clinical restructuring –

inpatient unit moves

CAMH education projects

for transition-aged youth

(Slaight)

CAMH integrated care

project

CCL report development

ConnectingOntario CDR

population

Continuous observation

Electronic research

administration platform

(eRA)

Electronic whiteboard

implementation

HIMSS stage 7

IT security assessment &

remediation

Knowledge exchange

portal (portfolio)

Lawson V10 upgrade

Non-OHIP billing

PowerTrials

Remedial measures

Revitalizing client and

family

RFP – print output

management

Russell Street computer

room enhancement

Safewards

Socio-demographic data

collection project

Student registration

system

Team huddles

Windows 2003 upgrade

of clinical services

Wireless personal alarm

system

CAMH.ca rebuild (digital

strategy implementation)

Discharge planning

Enterprise reporting

phase III

Maximo upgrade

Patient portal

PBX upgrade

Restraints

Upgrades to Connexall

notification server

WHODAS 2.0

implementation

2 9 5 23 17

56

The EPMO Today: All Projects Dashboard

7

The EPMO Today: Clinical Portfolio Projects

8

What’s Next?

9

The EPMO is currently undergoing an evaluation of its core services to identify strengths as well as opportunities for improvement

Capacity Building Customer Satisfaction

Assessment of project management skills within the

EPMO and across the organization

Assessment of staff and stakeholder satisfaction rates

across a number of areas

Project Execution

Assessment of project success and alignment with CAMH strategy

Thank You

10

Transforming Lives

Closing Slide – Key Concepts

• Within an organization where project management is new to the culture or

not fully embraced to develop a successful PMO, you may want to consider:

– Taking baby steps – be strategic in the introduction of project

management to the organization

– Build trust by following through on what you say you are going to do

– Identify and SHOW, through data, the value add of project management

– Ensure you are not having project teams document for the sake of

documentation

– Maintain the rigor, but be flexible in your approach

– Have the PMO enable projects, NOT police them

11

Carrie Fletcher, MHSc, CHE, PMP

• Sr. Director, Health Information Management and

Enterprise Project Management Office

CAMH

100 Stokes St.

Toronto, ON, Canada

M6J 1H4

T: + 1 416 535 8501

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