11

Working Group StatusRAG June 08

Architecture & Framework Network Structure

Systems & Processes

ProductsInterconnect & Portfolio

Broadband

Line Access

Point to Point

Implementation & Migration

Communications

Contracts

G

A

A

A

A

R

A

A

G

22

Network StructureRAG Status: Amber

Key IssuesUncertainty surrounding BT multi

line voice solutions to replace ISDN in the longer term

Time (A) Cost (G) Quality (G)Customer

Satisfaction (A)

Key Milestones:

Information (A)

June Achievements •21 CN Deployment plan presented and discussed •Briefing on Interconnect Self certification C21-NS-29

July Work plan• Agree requirements for WVC/WBCC architecture design technical workshop.• Resolve the MSAN to POSI mapping relationship issues raised by CP’s•Continue work on Accessibility of Inventory datasets•Briefing on recent decision for Ethernet swtich platform

Status:

33

Systems & Processes (S&P)RAG Status GreenKey Issues (For Discussion)Issues discharged from here to the relevant WG, ie I&M WG in most cases.

Key MilestonesJune 2008 AchievementsS&P (now including 21C Customer Experience (21C CE)):• Main activity in this period was to report back on key areas of customer impacting progress from our

CE programme. The report available @ http://www.btwholesale.com/21CCE includes a detailed report back on the issues and requirements raised at the January 21C CE event.

• A bilateral customer review of the 21CN order portal was held on the 25 th June. Further ones can be arranged at customer request.

• The new online BTW customer roadmap @ http://www.btwholesaleroadmap.com/. has been updated and formally launched. It now has over 60 users from major and smaller CPs alike.. Feedback on this at the web call arranged for the 1st July and via the feedback button would be useful

NICC B2B:• The T2R XML (generic) schema standard has been approved for publication• The L2C standard and user story requirements have been approved for publication• The location and address identification principles document has been sent for review• Two NICC B2B meetings were held in this period to progress the work programme for 2008 and

review progress on L2C and T2R standards & schema. The work programme has now been agreed and dates for meetings are starting to be set up for the highest priority industry issues as follows:

Meetings:1. Complete work on L2C standards and T2R generic schema. 23rd June2. Priority work items for 2008:– Location/Address matching 23rd June– Appointing/Arranging access: 12th June &

23rd June– Service Inventory & Catalogue 9th July– Billing high volume/calls workshop 21st July– For other items and further details see NICC B2B review page3. Continue work on international standards alignment with TNF, OBF, ITU, etc

• All CPs are encouraged to comment and contribute to the work. Please contact graham.crane@bt.com for more information or visit the niccb2b.org.uk web site

July 2008 Work plan• S&P WG/21CCE: The next in a series of 21C CE events will be help on the 18 th July to review our

product roadmaps and the product introduction process from concept-to-market (C2M) • A web call on the customer roadmap has been arranged for the 1st July. Further S&P and 21CCE

meetings will arranged as required and at customer request• Details of NICC B2B meetings listed above can be found on niccb2b.org.uk web site.• The S&P WG would continue to provide support to I&M WG on operational support systems issues

as DSP progresses and product WGs as required.

Status: Time (G) Cost (G) Quality (G)Customer

Sat. (G)Information

(G)

44

Interconnect & PortfolioRAG Status Amber Key Issues (For Discussion)• RAG status now Amber

SVLAN indicative pricing still awaited

Key MilestonesJune Achievements

• Revise testing for NGNCC Interoperability

• NGN CC Billing Guide Reviewed

July Work plan• Provide indicative SVLAN and conversion pricing• Continue with NGN CC Interoperability development • Progress NGN CC / MSIL trial preparations - subsequently

deferred until September due to CP request not to start until minimum 12 months before launch 

• Progress discussions on NGN CC contracts • Close VIC Consultation• Define technical and commercial traffic for test enviromentin

NGNCC • Update Billing guide as per discussion at IPWG

  Status: Time (A) Quality (G)

CustomerSat. (A)

Information(A)

Cost (G)

55

Line AccessRAG Status: Amber

Key Issues• Further work is required in NICC to

support VLA phase 2. Industry are concerned that the publication of NICC standards may be on the critical path due to CP resources issues

Time (A) Cost (A) Quality (A)Customer

Satisfaction (A)

Key Milestones:

Information (A)

June Achievements •21 CN Deployment plan presented•WBCC/WVC presented •Ownership of WVC agreed•Further update on WBCC product development and project plans•Technology trial of WBCC discussed

July Work plan•Technical and Commercial workshop on WBCC/WVCC•Briefing paper on IP Multi Line Voice•Re issue the industry Con doc on ISDN requirements•MSIL issues to be resolved•Pathfinder presentation

Status:

66

Point to Point as of 23rd June 08RAG Status RedKey Issues (For Discussion)• Industry disappointed that

Openreach did not undertake a fuller consultation on Orchid, but have noted the recent changes to engagement being introduced

• Exchange Openings and Closures. updates now 2 month late, a is forum is planned and output will be fed back

• Concerns over lack of industry engagement in responding to 10G MSIL variations needed,

• Delays in incorporating MSIL resilience recommendations into a product response implications has been running for over 2 months

• There is a potential dispute between BT and CPs over what constitutes mutual interconnect and this has implications on space allocation

Key MilestonesMay /juneAchievementsInitiated TDM exerts group

May WG held with 5 CPs in attendance

Reengaged with group property to resolve escalation

Time (R) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(A)

July Work planNext meeting set for 23rd June continue TDM progress and tie in with Openreach TDM workshop

Report back on MSIL inter-product meeting

Report back on exchange management meeting

77

BroadbandRAG Status: Amber

Key Issues

• IPSC Launch Pricing (not due until notification at beginning of July)

• Confirmed date for WBMC consuming IPSC• DDQ & Real-time elements of WBC Indicative

Launch pricing

WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting – DDQ requirements capture workshop held on 26th June and a number of follow-up sessions planned to tackle key requirements/concerns

Time (A) Cost (G) Quality (G)Customer

Satisfaction (A)

Key Milestones:

Information (A)

June Achievements • IPstream Sunsetting CONDOC has delivered 11 formal responses

so far, with 3 CP bi-laterals also completed.• SDSL ‘Requirements Capture’ CONDOC has 5 formal responses for

far, with a couple more expected.• WBMC Roadmap Priorities briefing has also generated 5 responses

so far• DDQ Workshop completed on 26th June with good attendance from

CPs and positive feedback on structure/style of meeting.

July Work plan• Next Working Group is to be held on 1st July and will include:

• IPSC Launch Pricing/Ts&Cs• WBCC/WVC Update• CONDOC feedback and next steps• Update on Datasets

• Conclude the IPstream Sunsetting and SDSL CONDOCs• Start WBC Closure Consultation• Issue next Datastream Sunsetting CONDOC• Content Connect engagement and review of proposed

commercial/technical models

Status:

88

Implementation & Migration (&CT)RAG Status AmberKey Issues (for discussion)

1. Further clarity is required on post Pathfinder 1 timeframes, migration dates and methodologies that relate to CPs and end customers.

2. Further clarity is required on ISDN timeframes, migration dates and methodologies that relate to CPs and end customers.

3. Tactical solution outlined for PF Pre migration Scheduling unworkable for both CPs and BT. Solution required for national migration (including ISDN) and PF1.

4. Fit for purpose MCC portal, or contingency, in place for start of PF migration.

Key Milestones

May Achievements• Confirmed Operational Readiness process to feed into the BT go/no go

for Pathfinder 1 • Secured engagement and programme of bi-laterals to support customer

migration journeys• Phase II - network and service interoperability trials workshop held 3 rd

June • CP feedback on Pathfinder recommendations, as well as those of the

programme fed into BT decision-making process

June/July Work plan• Publish definitions & Roadmaps for ISDN trialling & Pathfinder activity

(C21-IM-013 ) in support of 21CN Deployment Plan & BT/CP discussions to date

• Continue with the bi laterals for the migration journeys to feed into BT design

• CPE risk mitigation communications plan• Review the Pre migration scheduling consultation and extend timescales

for further feedback loop. Produce and agree action plan.• Update and re communicate Migration portal capability roadmap with

supporting actions and engagement

Time (A) Cost (G) Quality (G) CustomerSatisfaction (G)Status:

Information(A)

99

Criterion BTW action to move to green Status Actions for CPs

Network & Service Testing

• Complete stability and service regression testing • Schedule time at BT Test facility as required from 14th June

Migration Processes

• Schedule Migration Customer Experience run through as a reminder for CPs

Ensure appropriate personnel attend reminder webinar and any processes implemented

• BT to determine how Bedlinog & Wick will be notified through the MCC portal

• Provide further feedback loops on C21-IM-032 pre-migration schedule closure document

• Review feedback on pre-migration schedule consultation C21-IM-030.

• 21CN Flag available (included in RS800) • Comms plan to communicate activity to use 21CN voice flag

• Emergency and critical process review with CPs • Ensure appropriate personnel attend E & C w’shop on 20th May

• Confirm regression process & SLAs

Business continuity

• BT Compliance statement against Industry Business Continuity Requirements reviewed and accepted by TIEPF

Green on Go/No-Go calls

End User comms

• Approach to be confirmed on comms specific to Bedlinog & Wick end users and any lines proactively groomed as a result of CPE compatibility issues

Approach to Wick and Bedlinog agreed

CPE Compatibility

• Mitigation based on BT engagement with CPE Industry Associations directly [underway]

• BT/CP workshop to agree mitigation plan [18/4]• CP Communications to support mitigation plan

Use the communications provided and brief their customer facing teams on CPE compatibility plans, risks and processes

Pathfinder 1: Operational Readiness (19/6/08)

1010

Interconnect Route Migration (DLE offload via VICs) Review

• The round of VIC bi-lateral meetings have now been completed, and CP’s are now a great deal happier with the explanations given

• 3 CPs actively involved in analysis of CMRs indicate improving situation and now starting to use them as operational tool for managing capacity

• Completion of T3a activity by final CPs will give final validation that all green elements can be moved to blue for complete. Completion still on hold as of 1.6.08

Update: 13/06/08

Status Element Description

Update/Next Steps

Admin Phase

No o/S issues noted

Preparation Phase

No o/S issues noted

Transfer Phase

• T1& T2 transfers complete.• T3a/b & 4 commenced with all CPs signed up for 3a

Post Transfer Phase

Action:

CMRs to be analysed, reviewed and fixes applied.

BAU VIC Product

Billing accuracy – circuits and usage is now key issue

1111

Migration Communications

RAGstatus:Green

June 08 achievementsWebcalls – Invitations issued for webcall on BTW’s Customer Roadmap to be held 1st July. Positive responses which have

increased log in requests for the Roadmap.Programme of next webcalls being planned.

Other information:Communications working group have agreed that no communications will be sent for Wick and Bedlinog migrations.Communications will commence from Nelson onwards, however, the working group have to agree what the communication

should look like as a blanket door drop is not an option due to customers being groomed out. Several options will be discussed at the next working group.

Corporate communications:White labelled pack for use by CPs for the corporate customers should be issued shortly.

Other:

Working group informed of descope (not closure) of Carlson activities during voluntary migration period (eg call centre will be IVR rather than manned. Website will continue to be maintained.) Once planned migration restarts activities will be resumed.

A customer friendly communications pack on the DSP for CPs to use within their own companies is being developed by Joe Kelly.

Issues/concerns:1) Time status remains at amber status until Pathfinder plans are finalised – which are expected very shortly.

July 08 work plan 1st July – webcall on BTW’s Customer Roadmap

4th July – Communications working group (key areas will be Pathfinder and communication for Nelson etc).

Reseller communications experts group will take place in July – date has been changed, new date TBC

Time (A) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

1212

Contracts (MSA) as of 18th June 08RAG Status AmberKey Issues (For Discussion)• Progress made but require evidence

on product launch process giving timely contractual documentation for next set of product launches

Key MilestonesMay/June AchievementsReviewed (with notable agreements) further round of industry and BT comments and proposed amendments on the MSA general terms

Have initiated contract review guidelines

Have had industry call with MSIL product manager to review service specific comments

Time (A) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(A)

July Work planNext meeting set for 10th July to finalise round of comments prior to formal MSIL MSA contract review

Initiate formal MSA MSIL review

Gain internal sign off for eventual external publication of a MSA strategy document

1313

WG Issues & RAGsWorking Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help.

The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert.

Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below.

Indicator/Status Red Amber Green

Time Agreed key milestone date cannot be met

Agreed key milestone date in jeopardy

All milestones on track

Cost (resource) WG failing due to lack of resource

WG requires extra resource No additional resource required for WG

Quality WG failing against Key Processes Indicators (KPIs)

WG KPIs in jeopardy All KPIs on track

Customer Sat. Overall customer satisfaction rated as poor

Overall customer satisfaction rated as average

Overall customer satisfaction rated as good

Information Content not agreed causing critical delays

Content agreed but delivery date not agreed

Required content (to be) delivered to time