090603 oliver baete
TRANSCRIPT
European Financials ConferenceJune 2009
Oliver Bäte, Member of the Board of Management
Delivering the "Best of Allianz"
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Agenda
Industry under pressure but Allianz determined to achieve sustainable outperformance
How we will continue to deliver the "Best of Allianz"
Current priority: mastering the crisis
Delivering the "Best of Allianz"
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Industry under severe pressure – negative impact on investor "appreciation"
Delivering the "Best of Allianz"
Investors' perspective on the industry – recently more skeptical
Concerns further amplified during the current crisis
Mature industry profile with declining growth and challenged profitability
1 Continued pro-cyclical behavior of many players
Volatile earnings due to high susceptibility to capital markets and economic crises
2 Capital destruction above expectations
Opaque economics and reporting from an investor's view of point (esp. Life)
3Inconsistent use of MCEV and significant, but unclear balance sheet risks
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Allianz with strong operating performance in 2008
1 Operating profit of EUR 7.4 billion from continuing operations
2 Solvency position with 161% at the top of the industry
3 Full transparency, "pure" disclosure of MCEV and conservative investment portfolio
Results2008
Delivering the "Best of Allianz"
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With "3+One" we built the foundation for our resilienceDelivering the "Best of Allianz"
Examples of results"3+One"
§ Buy-out of most minoritiesSimplify business model and governance
Reduce complexity
§ ~ 550,000 Net Promoter Score calls p.a.§ NPS implementation in ~ 40 businesses
Strengthen customer focus and innovation
Sustainable and profitable customer growth
§ Sustainability programs drove underwriting performance to top of industry § Targeted OTP savings at EUR 1.1 billion
(by 2011)
Fundamentally strengthen operating profitability levers
Increase operating profitability
§ Solvency at the top of our industryImprove risk and capital management
Enhance the capital base
Strategic focus§ Turnaround§ Product-driven § Lever-by-lever transformation
20072003
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We have created a strong operating platformGroup profit development excl. discontinued banking operations1
EUR millions
Operating profitNon-operating profit
Delivering the "Best of Allianz"
1 2002/03 figures: different definition of operating profit and combined ratio applied; restatements and retrospective adoption of new standards not applied for 2002; goodwill amortized until year-end 2004
4,491
1,446
-1,960
250344
-612-1,316
1,424
7,373
04
6,547
032002
-1,218
2008
7,433
07
10,313
06
9,219
05
P/C com-bined ratio Percent
105.7 97.0 94.9 94.3 92.9 93.6 95.1
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Agenda
Industry under pressure but Allianz determined to achieve sustainable outperformance
How we will continue to deliver the "Best of Allianz"
Current priority: mastering the crisis
Delivering the "Best of Allianz"
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We are now moving to delivering the "Best of Allianz"Delivering the "Best of Allianz"
Reduce complexity
Sustainable and profitable customer growth
Increase operating profitability
Enhance the capital base
"3+One reloaded"
§ Customer-centric Target Operating Model (TOM)
§ High-quality customer experiences systematically leveraging customer insights
§ Operational excellence: Efficiency and effectiveness along the entire value chain
§ Leader in Solvency II implementation§ Integrated and global investment
management (AIM)
§ Customer-insight-driven § Group wide transformation around TOM§ Continuous improvement and true synergies
2011
"3+One"
Simplify business model and governance
Strengthen customer focus and innovation
Fundamentally strengthen operating profitability levers
Improve risk and capital management
Strategic focus§ Turnaround§ Product-driven § Lever-by-lever
transformation
20072003
Operations
Sales / Distributi
on
TechnicalArea
Operations
Sales / Distributi
on
TechnicalArea
Central Functions
Operations
Sales/ Distri-bution
Product Provider
MarketManage-
ment
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From functional business optimization to cross-border and cross-functional transformation
Delivering the "Best of Allianz"
First step –Focus of OTP savings delivery
Second step –Focus of TOM benefits realization
Optimize processes within TOM functional areas
Operations
Sales / Distribution
TechnicalArea
Operations
Sales / Distribution
TechnicalArea
MarketManage-
ment
Product Provider
Sales/ Distribution
Central Functions
Operations
Optimize cross-border across functional areas of TOM
Operations
Sales / Distribution
TechnicalArea
Operations
Sales / Distribution
TechnicalArea
Creating a lean and customer-centric organization – thereby significantly increasing productivity and quality of service delivery
Leveraging scale and scope through cross-functional excellence and cross-business synergies
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OTP1 starts to pay off – around EUR 250 million additional productivity gains every year until 2011
220 -270
318
2008
220 -270
2011eï 2007 2010e
912 - 1,062
2009e
220 -270
Targeted savings
-66
~ 13% of cost base-
line
Run-up schedule
ADAG
AGF
Italy
Spain
Suisse
New Eur.
Other
Elementar
Wave II
Wave I
Delivering the "Best of Allianz"
1 Operational Transformation Program 2 Based on reference model after recurring before restructuring expenses
Targeted OTP savings to date2
EUR millions
Counter effects to be managed§ Distribution
investments§ MTM stock
options§ F/X rate
changes § Re-branding
spend
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Savings started to show in our IFRS financials
OTP addressesP/C and L/H§ Admin. cost§ Acquisition
overhead § LAE
2008
11.1
Inflation-adjusted run-rate
0.3
0.6
2007pro forma2
Non-operatingeffects3
11.7 0.3
Cost inflation
Delivering the "Best of Allianz"
Evolution of internal cost base in P/C & L/H1
Gross, EUR billions
1 After restructuring expenses; DAC and commissions are excluded2 Adjusted for changes in methodology and perimeter to make comparable to 2008 figures3 Changes in F/X rate, MTM stock options
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TOM "early mover" Allianz AustriaDelivering the "Best of Allianz"
P/C expense ratio (Percent)
§ Change of company structureShift of service processes to 1 centralized customer service center, instead of 10 regional branches
§ Establishment of Market Management function to strengthen customer and market focusCustomer segmentation as enabler for tailormademarketing approaches
§ Implementation of customer centered IT-system and database as a pre-requisite for integrated customer servicesCustomer centric data warehouse as marketing and campaigning platform
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Market
AZ Austria
2003 2004 2005 2006 2007
Starting position
Target setting, develop-ment of measures
Imple-mentationof TOM
New processes estab-lished
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5 additional levers addressing cross-borderand cross-functional synergies launched
Examples of targeted potential
Assumed p.a. savings potential by 20111
EUR millions
Duplication of finance functions across LoBs inseveral OEs
More than 25% factor cost disadvantage in some European countries
IT infrastructure sourced and run locally
No systematic review of eligibility of subsidies
Complexity cost reduction
Factor cost optimization
Application Development and Maintenance
IT-Infrastructure efficiency (CREDO II)
Distribution & sales support costs
200 - 250
100 - 135
80 - 100
160
150 - 180
Delivering the "Best of Allianz"
1 Before restructuring expenses 2 Due to potential overlaps total amount of additional savings not yet specified
Insufficient use of strategic vendors for sourcing
Additionalsavings potential of at least another EUR 500
million2 p.a
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Agenda
Industry under pressure but Allianz determined to achieve sustainable outperformance
How we will continue to deliver the "Best of Allianz"
Current priority: masteringthe crisis
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Start into 2009 reflects the continued impact of the crisis despite strong fundamentals
1Operating profit of EUR 1.4 billion with all businesses contributing; but 2.7% pts increase of the combined ratio vs. Q4 2008
2 Solvency strength further reinforced (161% end of April 2009)
3 Full transparency on underlying value drivers and issues
Results Q1 2009
Delivering the "Best of Allianz"
A uniquely severe crisis"3+One" provides resilience but cannot mitigate all adverse effects
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Additional crisis measures taken to preserveour strengths
Delivering the "Best of Allianz"
Q1 2009 results Measures we are taking
Operating profit of EUR 1.4 billion with all businesses contributing; but 2.7% pts increase of the combined ratio vs. Q4 2008
§ Additional short term measures of ~ EUR 200 million targeted for 2009; thus, maintaining productivity targets § Rigorous portfolio improvement
to stabilize P&C loss ratio
1
Solvency strength further reinforced (161% end of April 2009)
§ Continuous de-risking to minimize volatility§ Rigorous risk-return analyses
in the portfolio (e.g., US VA)
2
Full transparency on underlying value drivers and issues
§ No mortgaging of the future; e.g., through cash flow underwriting or accounting tricks
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In parallel, we will continue to strengthen the Allianz franchise
Delivering the "Best of Allianz"
"3+One reloaded" – delivering the "Best of Allianz"
Enhance capital base
§ Best-in-class solvency§ Transparent capital management§ Sensible dividend policy
Increase operating profitability
§ P&C performance leader§ Value creation focus in Life§ Building a track record for continuous operational improvements
Reduce complexity
§ Systematic simplification of business portfolio, models, and operations§ Leverage our superior operating model – already successfully
replicated across different countries and businesses
Sustainable and profit-able custom-er growth
§ Strong positions in key growth markets§ Unique position to benefit from European pension opportunity§ Well positioned to exploit global mega trends
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Disclaimer
These assessments are, as always, subject to the disclaimer provided below
Cautionary Note Regarding Forward-Looking StatementsThe statements contained herein may include statements of future expectations and other forward-looking statements that are based on management’s current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. In addition to statements which are forward-looking by reason of context, the words "may", "will", "should", "expects", "plans", "intends", "anticipates", "believes", "estimates", "predicts", "potential", or "continue" and similar expressions identify forward-looking statements. Actual results, performance or events may differ materially from those in such statements due to, without limitation, (i) general economic conditions, including in particular economic conditions in the Allianz Group’s core business and core markets, (ii) performance of financial markets, including emerging markets, and including market volatility, liquidity and credit events (iii) the frequency and severity of insured loss events, including from natural catastrophes and including the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates including the Euro/U.S. Dollar exchange rate, (ix) changing levels of competition, (x) changes in laws and regulations, including monetary convergence and the European Monetary Union, (xi) changes in the policies of central banks and/or foreign governments, (xii) the impact of acquisitions, including related integration issues, (xiii) reorganization measures, and (xiv) general competitive factors, in each case on a local, regional, national and/or global basis. Many of these factors may be more likely to occur, or more pronounced, as a result of terrorist activities and their consequences. The matters discussed herein may also be affected by risks and uncertainties described from time to time in Allianz SE’s filings with the US Securities and Exchange Commission. The company assumes no obligation to update any forward-looking statement
No duty to updateThe company assumes no obligation to update any information contained herein