08 17 feb mor final - sun tran reports/08_17 feb mor... · 2017. 3. 22. · title: microsoft...

MONTHLY REPORTFEBRUARY 2017

&

2

Sun Tran & Sun VanMonthly Operations Report

Table of Contents

February 2017SECTION PAGE

I.System Highlights and Accomplishments 3-10

II.Sun Tran

a.Ridership 11b.Revenue 12c.Pass Sales 13d.Summary of Expenses 14e.System Summary 15f.Annual Ridership 16g.Performance Indicators 17-27h.Route Performance Profile 28i.Route Passenger Per Hour Ranking 29j.Customer Satisfaction 30

III.Sun Vana.Ridership & Revenue Collection 31b.Summary of Expenses 32c.System Summary 33-34d.Annual Ridership 35e.Performance Indicators 36-41f.Customer Satisfaction 42

IV.Glossaries 43-44

3

Sun Tran & Sun VanStrategic Goals Progress Update

February 2017

In addition to highlighting major accomplishments and programs each month, this section communicates Sun Tran and Sun Van’s ongoing efforts to achieve FY 2017 system goals and objectives.

Provide Excellent Customer Service

Sun Tran Customer ServiceSun Tran’s Customer Service Center answered 91 percent of the total number of calls received, a 2 percent decrease from the month before and a 1 percent increase from the same time last year.

The number of complaints during the month increased by 12 percent when compared to the previous month and decreased by 18 percent when compared to the same time last year.

Sun Tran experienced a 12 percent decrease in compliments, when compared to the previous month.

Customer Service Representatives met the established goal of answering at least 85 percent of total calls, keeping the average ring time at 14 seconds or less and keeping the calls at 90 seconds or less. These goals are to help ensure better service for the thousands of passengers who phone the call center.

Sun Van Customer CallsSun Van’s dispatch answered 88.07 percent of calls offered, a decrease of .59 percent from the previous month and a 3.96 percent increase from February 2016.

Reservations answered 96.06 percent of the calls offered during the month of February, an increase of 1.02 percent from January and a .06 percent decrease from February of last year.

Spanish Reservations answered 94.35 percent of the calls offered, a .69 percent decrease from the previous month and a .35 percent increase when compared to the same time last year.

4


February 2017

Dispatch percentage of abandoned calls was 2.76 percent, Reservations abandoned calls were 1.89 percent, and Spanish Reservations abandoned calls were 3.02 percent, all reaching their goal of three percent or less.

Dispatch answered 15,198 calls, a decrease of 5.58 percent when compared to January and 8.3 percent decrease when compared to February of 2016. Reservations answered 15,637 calls, a decrease of 8.57 percent when compared to the previous month and a decrease of 8.57 percent when compared to the same time last year. Spanish Reservations answered 847 calls, a decrease of 7.73 percent when compared to the previous month and a decrease of 11.40 percent when compared to the same time last year.

Special Services Office ActivityThe Special Services Staff assisted approximately 4,388 customers during the month of February, a decrease of 9.97 percent when compared to the previous month. The daily average was 219 customers, compared to 232 for the prior month and 224 for the same time last year.

Staff issued a total of 2,383 SunGO ID & Cards during the month of February, a decrease of 14.25 percent when compared to the previous month and a decrease of 10.31 percent when compared to the same time last year. Specifically, the cards issued in February were, 1,741 low-income (536 replacement), 454 disabled (251 replacement), and 188 senior (62 replacement).

Agents answered 3,122 calls on the English line or 78.64 percent of total calls answered with 803 calls abandoned. Total calls answered increased 7.54 percent when compared to the same time last year.

Agents answered 22 calls on the Spanish line or 100 percent of calls answered with 0 calls abandoned. The Spanish calls answered was lower by 60.71 percent when compared to the prior month and the lower by 31.25 when compared to February of last year.

We continue to monitor staffing needs to improve call statistics and decrease abandoned calls and wait times.

5


February 2017

Ensure an Efficient and Effective Operation

Procurement A purchase order was issued in February to Gillig Corporation for the production and installation of Driver Security Barriers to provide and install 41 additional driver security barriers. It is expected to receive the barriers in June of 2017. Service agreement includes 17 additional options as funding becomes available. This will bring the total number of barriers to 70 barriers installed in Sun Tran buses.

Sun Tran issued a purchase order to install 2200 bus stop signs. This project will replace all of the existing signs with thenew Sun Logo and replace damaged and faded signs. Each sign will include route numbers providing service to each location and the stop number which will allow passengers to use online trip planning. It is expected all of the signs will be installed by July of 2017.

Sun Tran Maintenance GoalsA total of 124 preventative maintenance inspections of Sun Tran buses, 17 preventative maintenance inspections of support vehicles and 30 AC inspections of buses were completed, all with 100 percent on-time performance. A total of 17 Quality Assurance Inspections were performed by Maintenance Managers and Supervisors, one more than the previous month.

The active fleet for Garage 1 (South Yard) maintenance shop is 121 buses and the active fleet at Garage 2 (NW Facility) is 125 buses. The total active fleet for the month remains the same as the previous month at 246.

Warranty GoalFor Fiscal Year 2017, the goal is to reduce un-recovered warranty by $74,649. The monthly goal is $6,220 and the cumulative goal is $43,545. Warranty recovered during the month of February was $273, not reaching the monthly goal. The cumulative warranty recovered through February was $ 76,038, meeting the cumulative goal.

6


February 2017

Workforce ComplianceHuman Resources (HR) met with a representative from Pima Association of Governments (PAG) to discuss Rideshare and carpooling for Sun Tran and Sun Van employees. HR and the General Manager met with a representative from Gallagher to discuss benefits open enrollment for this year.

HR staff attended “The Next Steps for Vets” Coalition, hosted by Pima Community College, which covered how to keep the newly separated vets in the Tucson area by finding them jobs with local employers.

Employee and Labor Relations An Operations meeting was held at Sun Van for management staff, the topic discussed was “Back to Basics.”

The HR Director attended a Society of Human Resources Meeting of Greater Tucson meeting which had a speaker that discussed “Reading the Tells, Understanding Non-Verbal Communications.”

Cost Saving Measures & Efficient FacilitiesDuring the month of February, Sun Tran’s Northwest Facility produced 10,920 kWh of electricity from the solar panels. This provides a cost avoidance of approximately $1,920 for the electricity generated and a Tucson Electric Power solar credit reimbursement to the City of Tucson’s Department of Transportation of $1,747.

Transit Task Force (TTF)The Transit Task Force meeting was held on February 6, 2017. Sun Tran marketing staff made a presentation on the implementation and evaluation of pilot pass program products and Sun Tran’s General Manager made a presentation on the company’s five year plan.

Ride GuideThe newest Ride Guide, which is effective from March 5 through August 5, 2017, was produced and distributed to nearly 375 locations throughout the region. Staff will begin working on the next Ride Guide in July.

7


February 2017

Improve Safety and Security

Employee Training and Safety Six Sun Van supervisors attend Safety Management Systems (SMS) Awareness Training provided by the Transportation Safety Institute. The course introduced participants to SMS principles. At the conclusion of the training, each participantsuccessfully described the four main components of FTA’s SMS framework and identified the importance of Employee Safety Reporting Systems to the success of SMS.

A ZEP representative trained 21 mechanics how to use the Shurfill Fill System. The system is designed to charge a refillable pressurized sprayer in one easy application. The Shurfill unit minimizes waste from the use of aerosol cans by refilling a reusable container.

A representative from Doehrman Company trained three Sun Tran mechanics how to use their bus lift for an articulated bus. This training will help ensure everyone’s safety while servicing and providing preventative maintenance on the buses. It also allows us to evaluate Sun Tran’s bus and maintenance operations to determine if an articulated bus can safely operate within the current facilities.

Increase Ridership

Sun Tran RidershipPassenger ridership for February totaled 1,330,460. This is a decrease of 156,994 or 10.6 percent when compared with the prior year and is under the budgeted level by 187,910 or 12.4 percent.

YTD passenger ridership is 11,181,431. This is an increase of 1,165,346 or 11.6 percent when compared with the prior year and is under budgeted level by 1,318,469 or 10.5 percent.

Passenger revenue for February was $844,140. This is an increase of $17,168 or 2.1 percent when compared to the prior year.

8


February 2017

Sun Tran’s February pass sales were $403,671 after allocating Sun Link and Sun Shuttle’s pass sales – revenue share of $6,433 and $2,857 respectively. Current month passenger revenue is under budget by $48,730 or 5.5 percent.

YTD passenger revenue is $7,092,812 which is an increase of $1,130,178 or 19.0 percent from the prior year and $769,928 or 9.8 percent under budget.

Revenue per passenger boarding in February was $.63cents compared to $.57 cents last year for the same time period.

The overall farebox recovery ratio for February is 19.4 percent, while YTD average is 19.5 percent.

Sun Van Ridership Sun Van ridership for February totaled 44,070. This is a decrease of 2,204 or 4.8 percent when compared to February 2016. Revenue passengers, excluding Personal Care Attendants (PCA) decreased by 1,886 passengers or 4.3 percent.

Total passenger ridership year to date is 378,467. This is a decrease of 3,629 or 0.9 percent when compared to last fiscal year. Revenue passengers, excluding Personal Care Attendants (PCA), decreased by 1,960 passengers or 0.5 percent.

Sun Link Sun Tran attended monthly marketing meetings with Sun Link operations, City of Tucson and TDOT employees and coordinated upcoming Festival of Books event “Mr. Nature Express” on board Sun Link and booth.

Sun Tran staff continues to draft communications for local events and to promote Sun Link through media releases, social media and ad placements.

9


February 2017Community OutreachPublic input meetings were held during the month of February to gather comments on permanently adding the SummerGO Youth Pass and the Annual Pass. Input was also requested on the $25 value for $20 promotional rebate and information for the proposed bulk sales for organizations was available. Four meetings took place during the month of February; only one person attended. Four additional meetings are scheduled for the month of March.

Two START Mobility Training sessions were held during the month of February. The Council House Senior Living had 13 seniors in attendance, 7 of which received their economy senior SunGO ID & Cards. Sentinel Plaza Senior Housing had 21 seniors in attendance, unfortunately the mobile unit did not work so SunGO ID & Cards were unavailable. Staff has scheduled a date in March to provide seniors at Sentinel Plaza with the option to receive a senior economy SunGO ID & Card.

Additionally, staff attended a school fair at Desert View High School with low attendance. Staff spoke to 4 Sunnyside and Americop employees and 4 Americorp students. The mobile unit did not work during this event.

Online Passenger ToolsSun Tran’s Facebook page audience increased by .21 percent when compared to the previous month and increased by 2.18 percent when compared to the same time last year. Sun Tran had the most audience engagement (likes, clicks) while promoting ridership to the Tucson Gem Show, the post reached 1,742 people, 13 likes, comments & shares and 46 post clicks.

Sun Tran’s Twitter audience grew by .06 percent when compared to the previous month, and by 6.86 percent when compared to the same time last year. Sun Tran’s Twitter page had 20,900 impressions, an increase of 20.81 percent when compared to the month of January. The top tweet of the month was regarding upcoming open houses for SummerGO Youth Pass and public Annual Pass, earning over 1,400 impressions.

Sun Tran’s website had 131,012 page views, a decrease of 14.23 percent when compared to the previous month and a decrease of 26.1 percent when compared to the February of last year. The website had a total of 85,972 sessions – the period of time a user is actively engaged with the website – a decrease of 13.34 percent when compared to the previous

10


February 2017month and a decrease 23.43 percent when compared to the same time last year. In February, 77.64 percent of sessions were from a mobile device, 37.12 percent of page views are from the routes and times page, continuing to be the most popular page.

GoTucson Mobile AppThe GoTucson mobile app has continued to be promoted during the month of February 2017 through placed advertising, social media and online. The number of individuals utilizing the GoTucson mobile app to ride transit throughout the community was 5,205 compared to 5,408 in January 2017.

The GoTucson mobile app has continued to be promoted at START sessions, community events, social media and online.

SunGO Update Staff reached out to Valley Metro for corporate office contacts for Walgreens, Food City, Bashas, Safeway about the possibility of becoming a SunGO Sales Outlet.

Get on Board ProgramTo encourage commuting between work and home by transit, staff participated in Travel Reduction Program training for new Transportation Coordinators. A new hire memo specifying transit options and benefits from using transit was sent to Carondelet St. Joseph’s and St. Mary’s Hospitals and Intuit.

A Why Commute by Transit message and poster related to “Ways to Save with SunGO” was developed and sent to all TRP and Get on Board employers.

Staff analyzed Travel Reduction Program (TRP) data to determine which TRP employers are located near routes on the Frequent Transit Network. Staff identified 49 organizations to reach out to which are not currently in the Get on Board program.

Additionally, a report was created on “Description of Car-Owning Transit Users” using data from the 2016 On Board Survey to better market to potential transit users. Information from the report will be used to identify a target group, and develop marketing materials which resonate with that group.

11

SUN TRAN RIDERSHIP

VARIANCE FEBRUARY VARIANCE

ROUTE PASSENGERS:CURRENT

YEARPRIOR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

FULL FARE 372,354 438,953 (66,599) -15.2% 486,530 (114,176) -23.5% ECONOMY FARE 555,946 565,804 (9,858) -1.7% 610,700 (54,754) -9.0% EXPRESS FARE 17,066 20,212 (3,146) -15.6% 22,830 (5,764) -25.2% DAY PASS 81,111 77,439 3,672 4.7% 10,590 70,521 665.9% OTHER 61,530 70,504 (8,974) -12.7% 71,390 (9,860) -13.8%ROUTE REVENUE PASSENGERS 1,088,007 1,172,912 (84,905) -7.2% 1,202,040 (114,033) -9.5% TRANSFER PASSENGERS 210,944 278,464 (67,520) -24.2% 277,600 (66,656) -24.0% CHILDREN =

12

FEBRUARY VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 509,801 556,515$ (46,714)$ -8.4% 585,040$ (75,239)$ -12.9% ECONOMY FARE 207,665 142,831 64,834 45.4% 163,710 43,955 26.8% EXPRESS FARE 31,258 26,751 4,507 16.8% 22,640 8,618 38.1% DAY PASS 51,515 43,031 8,485 19.7% 54,470 (2,955) -5.4% OTHER 43,901 57,844 (13,944) -24.1% 67,010 (23,110) -34.5%

TOTAL ROUTE PASSENGER REVENUE 844,140$ 826,972$ 17,168$ 2.1% 892,870$ (48,730)$ -5.5%

YEAR TO DATE FEBRUARY VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 4,498,325$ 3,992,334$ 505,991$ 12.7% 5,267,020$ (768,695)$ -14.6% ECONOMY FARE 1,444,093 1,033,753 410,340 39.7% 1,421,110 22,983 1.6% EXPRESS FARE 302,440 240,069 62,371 26.0% 327,010 (24,570) -7.5% DAY PASS 377,737 307,561 70,177 22.8% 329,470 48,267 14.6% OTHER 470,217 388,917 81,300 20.9% 518,130 (47,913) -9.2%

TOTAL ROUTE PASSENGER REVENUE 7,092,812$ 5,962,634$ 1,130,178$ 19.0% 7,862,740$ (769,928)$ -9.8%

Notes: FY17 A fare change took effect on January 3,2017 FY16 August cash revenue was $205,603 due to the strikeFY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $193,783 for Sun Link's YTD Fiscal Year 2017 revenue shareYTD pass revenue has been reduced by $21,610 for Sun Shuttle's YTD Fiscal Year 2017 revenue share

SUN TRAN REVENUE

FEBRUARY VARIANCE

FEBRUARY VARIANCE

13

SUN TRAN PASSES SOLD AND PASS REVENUE

PASSES SOLD PASS REVENUEFEBRUARY VARIANCE FEBRUARY VARIANCE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 5,992 3,525 2,467 70.0% 22,474 12,338 $10,137 82.2%8459 DISCOUNTED DAY PASS 14,520 17,539 (3,019) -17.2% 29,041 30,693 ($1,652) -5.4%8450 FULL FARE 7 DAY 0 0 - 0.0% 0 0 $0 0.0%8450 FULL FARE MONTHLY 3,119 2,941 178 6.1% 136,601 119,916 $16,685 13.9%8451 ECONOMY MONTHLY 6,819 5,147 1,672 32.5% 120,353 75,674 $44,679 59.0%8452 EXPRESS MONTHLY 437 374 63 16.8% 25,029 19,982 $5,047 25.3%8455 ANNUAL 0 0 0 0.0% 0 0 $0 0.0%8453 COLLEGE PASS 32 108 (76) -70.4% 4,033 10,693 ($6,660) -62.3%8453 COLLEGE PASS EXPRESS 5 3 2 66.7% 1,093 567 $526 92.7%8454 SUMMERGO YOUTH PASS (3) 0 (3) 100.0% (129) 0 ($129) 100.0%

SUBTOTAL: 30,921 29,637 1,284 4.3% 338,496$ 269,864$ 68,632$ 25.4%STORED VALUE

8450 FULL FARE STORED VALUE 26,530 10,856 15,674 144.4% 39,795 16,284 $23,511 144.4%8451 ECONOMY STORED VALUE 37,796 36,724 1,072 2.9% 22,678 18,362 $4,316 23.5%8452 EXPRESS STORED VALUE 1,201 1,316 (115) -8.7% 2,702 2,632 $70 2.7%

SUBTOTAL: 65,527 48,896 16,631 34.0% 65,175$ 37,278$ 27,897$ 74.8%

TOTAL 96,448 78,533 17,915 22.8% 403,671$ 307,142$ 96,529$ 31.4%

YEAR TO DATE PASSES SOLD PASS REVENUE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 38,549 30,130 8,419 27.9% 137,689 105,455 32,234 30.6%8459 DISCOUNTED DAY PASS 133,255 115,489 17,766 15.4% 240,049 202,106 37,943 18.8%8450 FULL FARE 7 DAY 6 226 (220) -97.3% 59 2,868 (2,809) -97.9%8450 FULL FARE MONTHLY 28,585 21,593 6,992 32.4% 1,187,115 872,456 314,660 36.1%8451 ECONOMY MONTHLY 56,078 40,433 15,645 38.7% 865,552 594,369 271,183 45.6%8452 EXPRESS MONTHLY 3,695 2,735 960 35.1% 201,427 143,726 57,701 40.1%8455 ANNUAL 1 20 (19) -95.0% 398 13,971 (13,573) -97.2%8453 COLLEGE PASS 2,076 3,094 (1,018) -32.9% 405,135 319,486 85,648 26.8%8453 COLLEGE PASS EXPRESS 162 246 (84) -34.1% 2,958 55,802 (52,843) -94.7%8454 SUMMERGO YOUTH PASS 39 (161) 200 -124.2% (2,313) (9,509) 7,196 -75.7%

SUBTOTAL: 262,446 213,805 48,641 22.8% 3,038,069$ 2,300,728$ 737,341$ 32.0%STORED VALUE

8263 FULL FARE STORED VALUE 160,209 71,643 88,566 123.6% 240,314 107,465 132,849 123.6%8450 ECONOMY STORED VALUE 426,719 210,912 215,807 102.3% 217,369 105,456 111,913 106.1%8452 EXPRESS STORED VALUE 8,734 8,777 (43) -0.5% 18,075 17,554 521 3.0%

SUBTOTAL: 595,662 291,332 304,330 104.5% 475,757$ 230,475$ 245,283$ 106.4%

TOTAL 858,108 505,137 352,971 69.9% 3,513,826$ 2,531,203$ 982,624$ 38.8%

Note:FY17 A fare change took effect on January 3,2017 FY16 August cash revenue was $205,226 due to the strikeFY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $193,783 for Sun Link's YTD Fiscal Year 2017 revenue shareYTD pass revenue has been reduced by $21,610 for Sun Shuttle's YTD Fiscal Year 2017 revenue share

FEBRUARY FEBRUARY VARIANCEVARIANCE

14

FEBRUARY FEBRUARY VARIANCE MONTHLY VARIANCE

CURRENTYEAR

PRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 1,277,366$ 1,283,927$ 6,561$ 0.5% 1,448,365$ 170,999$ 11.8%MAINTENANCE WAGES 359,201 358,076 (1,125) -0.3% 392,192 32,990 8.4%SALARIES 293,340 308,609 15,269 5.2% 351,729 58,389 16.6%FRINGE BENEFITS 992,009 963,454 (28,555) -2.9% 1,002,523 10,514 1.0%SERVICES 383,316 355,011 (28,305) -7.4% 449,289 65,973 14.7%UTILITIES 72,093 91,166 19,073 26.5% 68,615 (3,478) -5.1%VEHICLE MAINTENANCE 305,834 306,769 935 0.3% 408,769 102,935 25.2%MATERIALS AND SUPPLIES 150,727 99,565 (51,162) -33.9% 117,417 (33,310) -28.4%CNG FUEL 45,118 57,553 12,435 27.6% 60,808 15,690 25.8%DIESEL FUEL 313,428 230,706 (82,722) -26.4% 436,717 123,289 28.2%UNLEADED FUEL 7,598 4,866 (2,732) -36.0% 6,833 (765) -11.2%CAPITAL OUTLAY - - - 0.0% 11,276 11,276 100.0%INSURANCE 160,139 142,118 (18,021) -11.3% 160,292 152 0.1%LABOR CREDITS/EXP TRANSFERS (4,656) (16,484) (11,828) 254.0% (14,600) (9,944) 68.1%

TOTAL EXPENSES 4,355,513$ 4,185,336$ (170,177)$ -4.1% 4,900,225$ 544,712$ 11.1%

FEBRUARY FEBRUARYYEAR TO DATE CURRENT PRIOR VARIANCE ANNUAL BUDGET BALANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 11,288,120$ 11,049,004$ (239,116)$ -2.1% 17,380,380$ 6,092,260$ 35.1%MAINTENANCE WAGES 3,187,874 3,087,962 (99,912) -3.1% 4,706,300 1,518,426 32.3%SALARIES 2,821,466 2,904,159 82,693 2.9% 4,220,750 1,399,284 33.2%FRINGE BENEFITS 7,982,842 7,617,857 (364,985) -4.6% 12,030,280 4,047,438 33.6%SERVICES 2,810,915 3,522,242 711,327 25.3% 5,391,470 2,580,555 47.9%UTILITIES 546,355 545,643 (712) -0.1% 823,380 277,025 33.6%VEHICLE MAINTENANCE 2,631,025 2,863,824 232,799 8.8% 4,905,230 2,274,205 46.4%MATERIALS AND SUPPLIES 736,348 802,951 66,603 9.0% 1,409,000 672,652 47.7%CNG FUEL 391,323 379,690 (11,633) -3.0% 729,700 338,377 46.4%DIESEL FUEL 2,513,006 2,068,508 (444,498) -17.7% 5,240,600 2,727,594 52.0%UNLEADED FUEL 57,612 50,134 (7,478) -13.0% 82,000 24,388 29.7%CAPITAL OUTLAY 134,105 27,718 (106,387) -79.3% 135,310 1,205 0.9%INSURANCE 1,279,731 1,170,413 (109,318) -8.5% 1,923,500 643,769 33.5%LABOR CREDITS/EXP TRANSFERS (41,851) (110,997) (69,146) 165.2% (175,200) (133,349) 76.1%

TOTAL EXPENSES 36,338,871$ 35,979,108$ (359,763)$ -1.0% 58,802,700$ 22,463,829$ 38.2%

SUMMARY OF EXPENSES

15

SUN TRAN SYSTEM SUMMARY

FEBRUARY VARIANCE FEBRUARY VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 1,330,460 1,487,454 (156,994) -10.6% 1,518,370 (187,910) -12.4%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 844,140$ 826,972$ 17,168$ 2.1% 892,870 (48,730) -5.5%

EXPENSES: TOTAL EXPENSES 4,355,513$ 4,185,336$ (170,177)$ -4.1% 4,900,225$ 544,712$ 11.1%

MILES: REVENUE MILES 635,584 664,685 (29,101) -4.4% 632,560 (3,024) -0.5% DEADHEAD MILES 91,048 98,249 (7,201) -7.3% 93,740 2,692 2.9% TOTAL SERVICE MILES 726,632 762,934 (36,302) -4.8% 726,300 (332) 0.0% NON-ROUTE MILES 15,784 (1,190) 16,974 -1426.4% 7,550 (8,234) -109.1% TOTAL MILES 742,416 761,744 (19,328) -2.5% 733,850 (8,566) -1.2%

REVENUE HOURS 52,650 54,082 (1,432) -2.6% 52,688 38 0.1%SERVICE HOURS 56,487 58,079 (1,592) -2.7% 56,610 124 0.2%

YEAR TO DATE FEBRUARY VARIANCE FEBRUARY VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 11,181,431 10,016,085 1,165,346 11.6% 12,499,900 (1,318,469) -10.5%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 7,092,812$ 5,962,634$ 1,130,178$ 19.0% 7,862,740$ (769,928)$ -9.8%

EXPENSES: TOTAL EXPENSES 36,338,871$ 35,979,108$ (359,763)$ -1.0% 39,201,800$ 2,862,929$ 7.3%

MILES: REVENUE MILES 5,393,810 4,595,667 798,143 17.4% 5,427,850 34,040 0.6% DEADHEAD MILES 778,022 682,030 95,992 14.1% 804,250 26,228 3.3% TOTAL SERVICE MILES 6,171,832 5,277,697 894,135 16.9% 6,232,100 60,268 1.0% NON-ROUTE MILES 107,020 94,414 12,606 13.4% 66,400 (40,620) -61.2% TOTAL MILES 6,278,852 5,372,111 906,741 16.9% 6,298,500 19,648 0.3%

REVENUE HOURS 444,903 376,130 68,773 18.3% 451,274 6,372 1.4%SERVICE HOURS 477,307 405,737 71,570 17.6% 484,675 7,369 1.5%

Notes: FY16 August 569,919 miles and 44,210 hours were not run due to the strike.FY16 September 316,251 miles and 24,490 hours were not run due to the strike

16

CURRENTYEAR

JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

ANNUALFY 2017

FIXED ROUTE 1,253,631 1,481,755 1,435,650 1,461,241 1,406,411 1,364,200 1,342,742 1,316,095 11,061,725EXPRESS 14,243 17,613 16,039 15,675 14,410 12,194 15,167 14,365 119,706TOTAL 1,267,874 1,499,368 1,451,689 1,476,916 1,420,821 1,376,394 1,357,909 1,330,460 0 0 0 0 11,181,431

PREVIOUSYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

FIXED ROUTE 1,483,931 516,659 791,521 1,463,092 1,382,187 1,408,333 1,392,150 1,470,999 1,476,392 1,452,963 1,417,091 1,314,118 15,569,436EXPRESS 18,164 2,794 7,249 17,895 14,683 14,080 15,893 16,455 17,147 16,822 16,495 16,388 174,065TOTAL 1,502,095 519,453 798,770 1,480,987 1,396,870 1,422,413 1,408,043 1,487,454 1,493,539 1,469,785 1,433,586 1,330,506 15,743,501

VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE (230,300) 965,096 644,129 (1,851) 24,224 (44,133) (49,408) (154,904) (1,476,392) (1,452,963) (1,417,091) (1,314,118) (4,507,711)EXPRESS (3,921) 14,819 8,790 (2,220) (273) (1,886) (726) (2,090) (17,147) (16,822) (16,495) (16,388) (54,359)TOTAL (234,221) 979,915 652,919 (4,071) 23,951 (46,019) (50,134) (156,994) (1,493,539) (1,469,785) (1,433,586) (1,330,506) (4,562,070)

% VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE -15.5% 186.8% 81.4% -0.1% 1.8% -3.1% -3.5% -10.5% -100.0% -100.0% -100.0% -100.0% -29.0%EXPRESS -21.6% 530.4% 121.3% -12.4% -1.9% -13.4% -4.6% -12.7% -100.0% -100.0% -100.0% -100.0% -31.2%TOTAL -15.6% 188.6% 81.7% -0.3% 1.7% -3.2% -3.6% -10.6% -100.0% -100.0% -100.0% -100.0% -29.0%

TOTALS BY:JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

ANNUALFY 2017

WEEKDAY 1,025,691 1,315,701 1,245,634 1,239,989 1,224,133 1,159,044 1,153,986 1,154,723 0 0 0 0 9,518,901SATURDAY 133,326 109,023 112,114 140,690 107,311 127,484 98,642 105,024 0 0 0 0 933,614SUNDAY 91,385 74,643 74,532 96,237 75,351 66,316 81,481 70,712 0 0 0 0 630,657HOLIDAY 17,473 0 19,410 0 14,026 23,550 23,800 0 0 0 0 0 98,259TOTAL 1,267,874 1,499,368 1,451,689 1,476,916 1,420,821 1,376,394 1,357,909 1,330,460 0 0 0 0 11,181,431

AVERAGES BY:JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

ANNUALFY 2017

WEEKDAY 51,285 57,204 59,316 59,047 58,292 55,193 54,952 57,736 0 0 0 0 56,660SATURDAY 26,665 27,256 28,028 28,138 26,828 25,497 24,661 26,256 0 0 0 0 26,675SUNDAY 18,277 18,661 18,633 19,247 18,838 16,579 16,296 17,678 0 0 0 0 18,019HOLIDAY 17,473 19,410 14,026 23,550 23,800 0 0 0 0 0 19,652TOTAL 40,899 48,367 48,390 47,642 47,361 44,400 43,804 47,516 0 0 0 0 46,014

NOTES:

SUN TRAN ANNUAL RIDERSHIP

1) There were changes in the number of calendar days for the current year and prior year. The data is not adjusted for the same day comparison.

17

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. RIDERSHIP 1,330,460 1,518,370 1,397,679

2. PASSENGER REVENUE 844,140$ 892,870$ 886,602$

3. PASSENGER PER TOTAL MILE 1.79 1.95 1.78

4. PASSENGER PER HOUR 23.3 25.0 23.3

5. REVENUE PER PASSENGER 0.63$ 0.61 0.63

6. REVENUE PER TOTAL MILE 1.15$ 1.23$ 1.16$

7. REVENUE PER HOUR 14.97$ 15.86$ 15.19$

8. FAREBOX RECOVERY RATIO 19.4% 19.9% 19.5%

9. TOTAL COST PER PASSENGER 3.27$ 3.18$ 3.25$

10. TOTAL COST PER MILE 5.87$ 6.19$ 5.79$

11. TOTAL COST PER SERVICE HOUR 76.42$ 79.66$ 75.55$

12. MILES BETWEEN ROAD CALLS 17,265 8,200 15,057

13. MILES BETWEEN BUS INSPECTION 5,927 6,300 5,881

14. TOTAL VEHICLE ACCIDENTS PER 100,000 MILES 2.8 1.5 2.3

15. TOTAL COMPLAINTS PER 100,000 PASSENGER 21.5 18.0 21.9

16. VEHICLES OPERATED IN MAXIMUM SERVICE 201

SUN TRANPERFORMANCE INDICATORS

FEBRUARY 2017

18

Sun Tran Performance Indicators

Fiscal Year 2017

Ridership(in millions)

0

2

4

6

8

10

12

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Passenger Revenue(in 100 thousands)

0

0.2

0.4

0.6

0.8

1

1.2

1.4

1.6

1.8


FY 16

FY 17

Budget

Indicators are impacted by the FY16 Strike which occurred from 8/6/15 through 9/16/15

19

Passengers per Total Mile Passengers per Hour


Fiscal Year 2017

0

0.5

1

1.5

2

2.5

3


0

5

10

15

20

25

30

35

40


FY 16

FY 17

Budget


20

Revenue per Passenger Revenue per Total Mile


Fiscal Year 2017

0

0.5

1

1.5

2

2.5

3

3.5

4


0.2

0.4

0.6

0.8

1

1.2

1.4

1.6


FY 16

FY 17

Budget


21

Revenue per Hour Farebox Recovery Ratio


Fiscal Year 2017

FY 16

FY 17

Budget

0

10

20

30

40

50


0

5

10

15

20

25

30

35



22

Total Cost per Passenger Total Cost per Mile


Fiscal Year 2017

FY 16

FY 17

Budget

0

0.5

1

1.5

2

2.5

3

3.5

4


0

1

2

3

4

5

6

7

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0

1

2

3

4

5

6

7


0

2

4

6

8

10

12

14

16



23

Cost per Mile Cost per Service Hour


Fiscal Year 2017

FY 16

FY 17

Budget

0

2

4

6

8

10

12

14

16


0

50

100

150

200



24


Fiscal Year 2017

Miles Between Road Calls Miles Between Inspections

Acceptable range is + or – 10%

FY 16

FY 17

Budget

Revenue vehicle system failures are defined as mechanical problems that cause a vehicle not to complete its scheduled revenue trip, or does not start its next scheduled revenue trip. *Per NTD guidelines.

0

5000

10000

15000

20000


0

1000

2000

3000

4000

5000

6000

7000

8000



25


Fiscal Year 2017

Vehicle Accidents per 100,000 Miles Complaints per 100,000 Passengers

FY 16

FY 17

Budget

0

0.5

1

1.5

2

2.5

3

3.5

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0

5

10

15

20

25

30

35

40

45

50



26


Fiscal Year 2017

0100200300400500600700800900

1,0001,1001,2001,3001,4001,5001,600

July

August

September

October

Novem

ber

Decem

ber

January

February

March

April

May

June

SunGO IssuesSunGOIssues

Resolved

* The SunGO issues are in addition to 14 COM Reports (complaints, inquiries and compliments) that are included in the Sun Tran complaint totals.

27


Fiscal Year 2017

FY 16

FY 17

28

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILES

TOTAL SERVICE HOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER HOUR

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER

1 44,568 27,794$ 18,473 1,467 112,039$ 57.43$ 2.41 30.38 1.61$ 18.95$ 1.89$ 2 25,103 15,346 19,273 1,409 111,571 68.30 1.30 17.82 0.83 10.89 3.83 3 65,349 40,322 41,038 2,923 234,203 66.32 1.59 22.36 1.18 13.79 2.97 4 107,513 67,662 50,922 4,018 307,708 59.74 2.11 26.76 1.57 16.84 2.23 5 21,715 13,201 17,529 1,334 103,773 67.90 1.24 16.28 0.85 9.90 4.17 6 52,659 31,104 18,021 1,994 133,930 51.57 2.92 26.41 1.85 15.60 1.95 7 62,314 39,112 37,016 2,582 208,850 65.74 1.68 24.13 1.27 15.15 2.72 8 113,412 68,157 51,449 4,172 315,823 59.36 2.20 27.18 1.59 16.34 2.18 9 52,778 32,665 29,602 2,558 188,584 60.96 1.78 20.64 1.21 12.77 2.95 10 24,919 15,627 13,737 1,120 84,603 61.57 1.81 22.24 1.19 13.95 2.77 11 98,860 59,197 43,002 3,366 258,660 59.26 2.30 29.37 1.48 17.59 2.02 12 39,205 20,926 18,254 1,531 114,261 60.97 2.15 25.61 1.23 13.67 2.38 15 35,769 21,342 24,968 2,247 162,994 63.04 1.43 15.92 0.93 9.50 3.96 16 103,286 64,241 41,695 3,658 268,061 55.72 2.48 28.24 1.69 17.56 1.97 17 71,920 48,650 40,733 2,977 235,773 62.85 1.77 24.16 1.36 16.34 2.60 18 99,211 51,223 23,015 2,336 161,822 47.35 4.31 42.47 2.42 21.93 1.11 19 31,257 18,962 9,165 974 66,349 48.66 3.41 32.10 2.37 19.47 1.52 21 13,763 7,515 9,628 810 60,390 65.26 1.43 16.99 0.84 9.28 3.84 22 12,199 7,036 9,678 749 57,862 67.81 1.26 16.28 0.77 9.39 4.17 23 31,158 20,056 18,339 1,542 114,995 61.55 1.70 20.20 1.15 13.00 3.05 24 18,274 11,612 6,848 556 42,054 54.78 2.67 32.88 1.78 20.89 1.67 25 35,540 22,117 20,797 1,659 126,441 62.90 1.71 21.43 1.16 13.34 2.94 26 15,646 10,236 15,915 966 83,499 75.83 0.98 16.19 0.67 10.59 4.68 27 20,446 13,401 20,032 1,281 107,950 73.79 1.02 15.96 0.70 10.46 4.62 29 33,003 22,624 19,499 1,495 115,941 62.40 1.69 22.07 1.27 15.13 2.83 34 46,219 29,188 21,951 1,891 139,623 58.39 2.11 24.44 1.48 15.43 2.39 37 14,818 9,942 13,421 996 78,337 68.68 1.10 14.88 0.90 9.98 4.62 50 10,951 7,005 5,712 621 41,978 56.30 1.92 17.63 1.33 11.28 3.19 61 14,239 9,459 10,854 757 61,236 68.40 1.31 18.81 0.90 12.49 3.64

TOTAL FIXED ROUTE 1,316,095 805,725 670,568 53,990 4,099,309 61.00$ 1.96 24.38 1.34$ 14.92$ 2.50$

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILES

TOTAL SERVICE HOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER TRIP

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER101X 1,673 4,975$ 3,549 176 16,892$ 67.71$ 0.47 13.94 3.42$ 28.26$ 7.12$ 102X 1,121 3,307 3,592 188 17,513 75.72 0.31 9.34 1.44 17.63 12.67 103X 854 2,478 3,898 249 20,992 74.36 0.22 7.12 0.94 9.95 21.68 104X 1,151 3,326 3,006 113 12,747 83.08 0.38 7.19 2.12 29.33 8.18 105X 977 2,766 3,937 177 17,941 85.74 0.25 8.14 0.91 15.63 15.53 107X 1,011 2,946 4,674 189 20,383 92.16 0.22 8.43 1.22 15.57 17.25 108X 1,034 2,995 3,795 193 18,273 79.16 0.27 8.62 2.04 15.52 14.78 109X 960 2,548 4,127 219 20,288 80.86 0.23 8.00 1.62 11.61 18.49 110X 1,445 3,983 5,151 161 20,394 101.81 0.28 12.04 0.92 24.71 11.36 201X 782 1,670 3,883 170 17,487 93.15 0.20 3.26 0.80 9.84 20.22 202X 1,468 3,135 5,521 205 23,270 98.22 0.27 18.35 0.92 15.29 13.72 203X 1,226 2,551 7,789 283 32,555 106.02 0.16 10.22 0.58 9.01 24.47 312X 663 1,736 3,829 173 17,468 91.15 0.17 5.52 0.56 10.06 23.73

TOTAL EXPRESS

ROUTE 14,365 38,415 56,751 2,496 256,204 87.25$ 0.25 8.55 1.14$ 15.39$ 15.16$ TOTAL

SERVICE 1,330,460 844,140 727,319 56,487 4,355,513 62.16$ 1.83 1.33$ 14.94$ 2.64$ Notes:1) Service miles denotes Scheduled Vehicle Revenue and Deadhead Miles per Route.2) Effective March 2014: The passenger per hour metric has been replaced with passenger per trip for express route service. Passenger per trip is a better measurement of productivity for express service.3) Routes 110X and 312X are bi-directional express service.

SUN TRANROUTE PERFORMANCE PROFILE

FEBRUARY 2017

29

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER HOUR

1 18 S. 6TH AVENUE 42.52 24 12TH AVENUE 32.97 19 STONE 32.13 1 GLENN/SWAN 30.45 11 ALVERNON 29.44 16 ORACLE / INA 28.26 8 BROADWAY 27.28 4 SPEEDWAY 26.811 6 EUCLID/ NORTH FIRST AVENUE 26.410 12 10TH / 12TH AVENUE 25.614 34 CRAYCROFT / FT LOWELL 24.412 17 COUNTRY CLUB / 29TH STREET 24.29 7 22ND STREET 24.115 3 6TH STREET / WILMOT 22.417 10 FLOWING WELLS 22.216 29 VALENCIA 22.113 25 S. PARK AVENUE 21.418 9 GRANT ROAD 20.620 23 MISSION ROAD 20.219 61 LA CHOLLA 18.821 2 CHERRYBELL 17.825 50 AJO 17.622 21 WEST CONGRESS / SILVERBELL 17.024 5 PIMA STREET / WEST SPEEDWAY 16.326 22 GRANDE 16.328 26 BENSON HIGHWAY 16.223 27 MIDVALE PARK 16.029 15 CAMPBELL AVENUE 15.927 37 PANTANO 14.9

FIXED ROUTE SYSTEM AVERAGE 24.4

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER TRIP1 202X INA ROAD/AEROPARK EXPRESS 18.42 101X GOLF LINKS EXPRESS 13.93 110X RITA RANCH/DOWNTOWN EXPRESS 12.04 203X ORO VALLEY/AEROPARK EXPRESS 10.25 102X INA ROAD EXPRESS 9.36 108X BROADWAY EXPRESS 8.67 107X ORO VALLEY/DOWNTOWN EXPRESS 8.48 105X SUNRISE EXPRESS 8.19 109X TANQUE VERDE EXPRESS 8.010 104X MARANA EXPRESS 7.211 103X OLDFATHER EXPRESS 7.112 312X ORO VALLEY EXPRESS 5.513 201X SPEEDWAY/AEROPARK EXPRESS 3.3

EXPRESS ROUTE SYSTEM AVERAGE 8.6

SUN TRANRANKING OF ROUTES - ROUTE PASSENGERS PER HOUR

FEBRUARY 2017

30

CUSTOMER INFORMATION CENTER

SERVICE REPORTS COMPARISONFEBRUARY

CURRENT YEARFEBRUARY

PRIOR YEAR % Increase/DecreaseTotal Service Reports: 325 289 12 %Inquiries 13 8 63 %Compliments 23 36 36 %Complaints 286 243 18 %Chargeable 29 22 32 %Non-chargeable 194 103 88 %Pending 62 118 47 %Incomplete 3 2 0 %

SERVICE REPORTS COMPARISONFEBRUARY

CURRENT MONTHJANUARY

PRIOR MONTH % Increase/DecreaseTotal Service Reports: 325 373 13 %Inquiries 13 17 24 %Compliments 23 26 12 %Complaints 286 325 12 %Chargeable 29 32 9 %Non-chargeable 194 196 1 %Pending 62 97 36 %Incomplete 3 5 40 %Notes:

(Example: bus did not show, bus was early or late, etc.)2) Incomplete are service reports with incomplete information that did not allow Sun Tran to finish an investigation. 3) Incomplete service reports are held in the event additional facts are provided to finish the investigation. 4) Inquiries are customer questions that are not complaints, but focus on service issues, and are more informational based in the response back to the consumer.

1) Complaints deemed non chargeable were investigated, and the results indicated Sun Tran was not at fault.

That is a 9% decrease from the 22,789 calls answered in January 2017 and a 16% decrease from the 24,703 calls answered in February 2016.

That is a 1% decrease over the 114 e-mails received January 2017 and a 16% increase from the 97 e-mails received in February 2016.

The customer service information and call center answered 20,782 phone calls in February 2017.

Sun Tran’s website customer feedback response center received 113 e-mails in February 2017.

31

FEBRUARY FEBRUARY

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 10,497 9,951 546 5.5% 10,100 397 3.9%

ECONOMY FARE PASSENGERS 31,450 33,882 (2,432) -7.2% 34,920 (3,470) -9.9%

REVENUE PASSENGERS 41,947 43,833 (1,886) -4.3% 45,020 (3,073) -6.8%

PERSONAL CARE ATTENDANTS 2,123 2,441 (318) -13.0% 2,510 (387) -15.4%

TOTAL PASSENGERS 44,070 46,274 (2,204) -4.8% 47,530 (3,460) -7.3%

FARES COLLECTED:

REGULAR FARE REVENUE 32,473$ 29,853$ 2,620$ 8.8% $36,400 (3,927)$ -10.8%

ECONOMY FARE REVENUE 49,589$ 33,882$ 15,707$ 46.4% $56,004 (6,415)$ -11.5%

TOTAL FARES COLLECTED 82,062$ 63,735$ 18,327$ 28.8% 92,404$ (10,342) -11.2%

REVENUE PER PASSENGER 1.86$ 1.38$ 0.48$ 34.8% 1.94$ (0.08)$ -4.1%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 20 21 Weekdays 1,959 1,968 Saturdays 4 4 Saturdays 652 623 Sundays 4 4 Sundays 573 613 Holidays 0 0 Holidays - - Total 28 29 Total 1,495 1,444

YEAR TO DATEFEBRUARY FEBRUARY VARIANCE

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 87,741 79,594 8,147 10.2% 84,780 2,961 3.5%

ECONOMY FARE PASSENGERS 271,795 281,902 (10,107) -3.6% 293,100 (21,305) -7.3%

REVENUE PASSENGERS 359,536 361,496 (1,960) -0.5% 377,880 (18,344) -4.9%

PERSONAL CARE ATTENDANTS 18,931 20,600 (1,669) -8.1% 21,040 (2,109) -10.0%


FARES COLLECTED:

REGULAR FARE REVENUE 265,291$ 238,782$ 26,509$ 11.1% $305,496 (40,205)$ -13.2%

ECONOMY FARE REVENUE 309,502$ 281,902$ 27,600$ 9.8% $470,020 (160,518)$ -34.2%

TOTAL FARES COLLECTED 574,793$ 520,684$ 54,109$ 10.4% 775,516$ (200,723) -25.9%

REVENUE PER PASSENGER 1.52$ 1.36$ 0.16$ 11.8% 1.94$ (0.42)$ -21.6%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 168 170 Weekdays 1,977 1,984 Saturdays 35 35 Saturdays 648 635 Sundays 35 35 Sundays 605 595 Holidays 5 4 Holidays 480 439 Total 243 244 Total 1,555 1,562

SUN VAN RIDERSHIP & REVENUE

VARIANCEVARIANCE

VARIANCE

32

FEBRUARY FEBRUARY VARIANCE FEBRUARY VARIANCE

CURRENTYEAR


OPERATOR WAGES 437,239$ 459,215$ 21,976$ 5.0% 468,166$ 30,927$ 6.6%OTHER BU WAGES 82,095 77,010 (5,085) -6.2% 89,747 7,652 8.5%SALARIES 77,572 67,753 (9,819) -12.7% 88,668 11,095 12.5%FRINGE BENEFITS 206,434 193,873 (12,561) -6.1% 209,536 3,102 1.5%SERVICES 65,432 49,153 (16,279) -24.9% 95,431 30,124 31.5%CONTRACT VEHICLE MAINT. 146,314 321,712 175,398 119.9% 176,792 30,478 17.2%UTILITIES 14,904 14,430 (474) -3.2% 17,218 2,314 13.4%MATERIALS AND SUPPLIES 5,064 8,440 3,375 66.6% 6,510 1,321 20.7%DIESEL FUEL 848 1,855 1,008 118.9% 2,500 1,652 66.1%UNLEADED FUEL 87,726 62,625 (25,101) -28.6% 116,450 28,724 24.7%CAPITAL OUTLAY - - - 0.0% - - 0.0%LIABILITY INSURANCE 41,857 38,837 (3,019) -7.2% 41,483 (373) -0.9%LABOR CREDITS/EXP TRANSFERS - - - 0.0% - - 0.0%

TOTAL EXPENSES 1,165,484$ 1,294,903$ 129,419$ 10.0% 1,312,500$ 147,016$ 11.2%

FEBRUARY FEBRUARYYEAR TO DATE CURRENT PRIOR VARIANCE ANNUAL BUDGET BALANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 3,847,904$ 3,964,749$ 116,845$ 3.0% 5,617,990$ 1,770,086$ 31.5%OTHER BU WAGES 724,688 712,912 (11,775) -1.6% 1,076,960 352,272 32.7%SALARIES 721,463 673,436 (48,027) -6.7% 1,064,010 342,547 32.2%FRINGE BENEFITS 1,651,586 1,576,415 (75,171) -4.6% 2,514,430 862,844 34.3%SERVICES 512,139 628,331 116,193 22.7% 1,146,670 634,531 55.3%CONTRACT VEHICLE MAINT. 1,276,181 1,025,661 (250,520) -19.6% 2,121,500 845,319 39.8%UTILITIES 108,986 101,688 (7,298) -6.7% 206,620 97,634 47.3%MATERIALS AND SUPPLIES 39,300 330,325 291,024 740.5% 76,620 37,320 48.7%DIESEL FUEL 10,415 16,580 6,165 59.2% 30,000 19,585 65.3%UNLEADED FUEL 794,319 516,532 (277,787) -35.0% 1,397,400 603,081 43.2%CAPITAL OUTLAY - 66,138 66,138 0.0% - - 0.0%LIABILITY INSURANCE 332,347 265,494 (66,853) -20.1% 497,800 165,453 33.2%LABOR CREDITS/EXP TRANSFERS - 17,554 17,554 0.0% - - 0.0%

TOTAL EXPENSES 10,019,327$ 9,895,816$ (123,511)$ -1.2% 15,750,000$ 5,730,673$ 36.4%

SUMMARY OF EXPENSES

33

FEBRUARY FEBRUARY VARIANCE FEBRUARY VARIANCE

CURRENTYEAR


RIDERSHIP:TOTAL DEMAND 58,543 62,588 (4,045) -6.5% 64,230 (5,687) -8.9%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 0 2 (2) -100.0% 0 0 0.0%CANCELLATIONS 11,247 12,523 (1,276) -10.2% 12,910 (1,663) -12.9%NO SHOWS 3,226 3,789 (563) -14.9% 3,790 (564) -14.9%


ADA PASSENGERS 42,232 40,826 1,406 3.4%OPTIONAL ADA 1,838 5,448 (3,610) -66.3%

PERCENTAGE OF OPTIONAL 4.2% 11.8%TRIPS:

ADA TRIPS 39,516 37,592 1,924 5.1%OPTIONAL ADA TRIPS 1,667 5,125 (3,458) -67.5%

TOTAL TRIPS: 41,183 42,717 (1,534) -3.6% 43,730 (2,547) -5.8%

EXPENSES: 1,165,484$ 1,294,903$ 129,419$ 10.0% 1,312,500$ (147,016)$ -11.2%

REVENUE HOURS: 21,820 22,574 (754) -3.3% 23,400 (1,580) -6.8%SERVICE HOURS: 25,562 26,404 (843) -3.2% 27,380 (1,818) -6.6%

MILES:REVENUE MILES 289,550 304,335 (14,785) -4.9% 317,900 (28,350) -8.9%DEADHEAD MILES 58,426 63,294 (4,868) -7.7% 65,900 (7,474) -11.3%

TOTAL SERVICE MILES 347,976 367,629 (19,653) -5.3% 383,800 (35,824) -9.3%OTHER MILES 1,014 1,640 (626) 0.0% 4,150 (3,136) -75.6%

TOTAL MILES 348,990 369,269 (20,279) -5.5% 387,950 (38,960) -10.0%

SUN VAN SYSTEM SUMMARY

34

YEAR TO DATE FEBRUARY FEBRUARY VARIANCE FEBRUARY VARIANCE

CURRENTYEAR


RIDERSHIP:TOTAL DEMAND 508,747 516,946 (8,199) -1.6% 539,080 (30,333) -5.6%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 9 9 0 0.0% 0 0 0.0%CANCELLATIONS 100,700 104,851 (4,151) -4.0% 108,350 (7,650) -7.1%NO SHOWS 29,571 29,990 (419) -1.4% 31,810 (2,239) -7.0%


ADA PASSENGERS 344,859 343,146 1,713 0.5%OPTIONAL ADA 33,608 38,950 (5,342) -13.7%PERCENTAGE OF OPTIONAL 8.9% 10.2%

TRIPS:ADA TRIPS 319,970 316,146 3,824 1.2%

OPTIONAL ADA TRIPS 31,392 36,084 (4,692) -13.0%TOTAL TRIPS: 351,362 352,230 (868) -0.2% 367,020 (15,658) -4.3%

EXPENSES: 10,019,327$ 9,895,816$ (123,511)$ -1.2% 10,500,000$ (480,673)$ -4.6%

REVENUE HOURS: 185,934 186,369 (435) -0.2% 198,820 (12,886) -6.5%SERVICE HOURS: 217,165 218,287 (1,123) -0.5% 232,670 (15,505) -6.7%

MILES:REVENUE MILES 2,509,458 2,525,049 (15,591) -0.6% 2,701,000 (191,542) -7.1%DEADHEAD MILES 510,200 525,424 (15,224) -2.9% 560,000 (49,800) -8.9%

TOTAL SERVICE MILES 3,019,658 3,050,473 (30,815) -1.0% 3,261,000 (241,342) -7.4%OTHER MILES 13,217 24,137 (10,920) -45.2% 33,200 (19,983) -60.2%

TOTAL MILES 3,032,875 3,074,610 (41,735) -1.4% 3,294,200 (261,325) -7.9%

SUN VAN SYSTEM SUMMARY

35

CURRENTYEAR

JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

ANNUALFY 2017

46,051 50,605 48,079 48,728 47,415 47,168 46,351 44,070 - - - - 378,467TOTAL 46,051 50,605 48,079 48,728 47,415 47,168 46,351 44,070 0 0 0 0 378,467

PREVIOUSYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2015

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

49,453 49,730 50,432 50,696 44,537 46,218 44,756 46,274 50,959 47,979 47,808 48,931 577,773 TOTAL 49,453 49,730 50,432 50,696 44,537 46,218 44,756 46,274 50,959 47,979 47,808 48,931 577,773

VARIANCEJULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2016

APRIL2017

MAY2017

JUNE2017

YEAR-TO-DATE

(3,402) 875 (2,353) (1,968) 2,878 950 1,595 (2,204) (50,959) (47,979) (47,808) (48,931) (199,306) TOTAL (3,402) 875 (2,353) (1,968) 2,878 950 1,595 (2,204) (50,959) (47,979) (47,808) (48,931) (199,306)

% VARIANCEJULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

YEAR-TO-DATE

-6.9% 1.8% -4.7% -3.9% 6.5% 2.1% 3.6% -4.8% -100.0% -100.0% -100.0% -100.0% -34.5%TOTAL -6.9% 1.8% -4.7% -3.9% 6.5% 2.1% 3.6% -4.8% -100.0% -100.0% -100.0% -100.0% -34.5%

TOTALS BY:JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

YEAR-TO-DATE

WEEKDAY 39,512 45,725 42,453 42,193 41,577 40,745 40,840 39,173 0 0 0 0 332,218SATURDAY 3,116 2,457 2,668 3,269 2,743 3,408 2,422 2,607 0 0 0 0 22,690SUNDAY 2,959 2,423 2,498 3,266 2,596 2,567 2,560 2,290 0 0 0 0 21,159HOLIDAYS 464 0 460 0 499 448 529 0 0 0 0 0 2,400TOTAL 46,051 50,605 48,079 48,728 47,415 47,168 46,351 44,070 0 0 0 0 378,467

AVERAGES BY:JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

YEAR-TO-DATE

WEEKDAY 1,975.60 1,988.04 2,021.57 2,009.19 1,979.86 1,940.24 1,944.76 1,958.65 0.00 0.00 0.00 0.00 1,977.49SATURDAY 623.20 614.25 667.00 653.80 685.75 681.60 605.50 651.75 0.00 0.00 0.00 0.00 648.29SUNDAY 591.80 605.75 624.50 653.20 649.00 641.75 512.00 572.50 0.00 0.00 0.00 0.00 604.54HOLIDAYS 464.00 0.00 460.00 0.00 499.00 448.00 529.00 0.00 0.00 0.00 0.00 0.00 480.00TOTAL 1,485.52 1,632.42 1,602.63 1,571.87 1,580.50 1,521.55 1,495.19 1,574.00 0.00 0.00 0.00 0.00 1,557.48

SUN VAN ANNUAL RIDERSHIP

36

SUN VANPERFORMANCE INDICATORS

FEBRUARY 2017

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. Ridership 44,070 47,530 47,308 2. Demand 58,543 64,230 63,593 3. Cancellations 11,247 12,910 12,588 4. No-Shows 3,226 3,790 3,696 5. Passengers Per Revenue Hour 2.02 1.74 2.04 6. Passengers Per Service Hour 1.72 2.03 1.74 7. Revenue Per Trip 1.99 2.11 1.64 8. Cost Per Trip 28.30 30.24 28.52 9. Vehicles Operated in Max Service 120

SYSTEM INDICATOR CURRENT MONTH PRIOR YEAR YTD

Fixed Route Comparison:

10. Trip Time < Sun Tran 88.10% 93.82% 91.79% 11. Trip Time 110%+5 Minutes 92.22% 97.53% 95.81%

On-Time Performance

12. Pick Ups 94.39% 94.70% 94.73% 13. Pick Ups Before Significantly Late 99.89% 99.95% 99.92%

37

Sun Van Performance IndicatorsFiscal Year 2017FY 16

FY 17Budget

38


FY 17Budget

39

Sun Van Performance IndicatorsFiscal Year 2017

FY 16FY 17Budget

40


FY 17Budget

41* ADA Service only. ** Data does not include same-day requests.

Sun Van Performance IndicatorsFiscal Year 2017FY 16FY 17

42

FEBRUARYCURRENT MONTH

FEBRUARYPRIOR YEAR

60 37 62 %0 0 SAME9 4 125 %0 0 SAME51 33 55 %

Open 0 0 SAMEValid 25 20 25 %Non-Valid** 26 13 100 %

FEBRUARYCURRENT MONTH

JANUARYPRIOR MONTH

60 45 33 %0 0 SAME9 7 29 %0 0 SAME51 38 34 %

Open 0 0 SAMEValid 25 18 39 %Non-Valid** 26 20 30 %

There was one correctable complaint for every 1,763 passengers.Notes:1) Miscellaneous service reports are reports with incomplete information that did not allow Sun Van to finish an investigationMiscellaneous service reports are held in the event additional facts are provided to finish the investigation.

2) Complaints deemed non-valid were investigated, and the results illustrated Sun Van was not at fault. (Example, policyquestions, dispute about reservation date, length of time on van, etc.)

% Increase/Decrease

SUN VANCUSTOMER INFORMATION CENTER

InquiriesCompliments

SERVICE REPORTS COMPARISONTotal Service Reports

% Increase/Decrease

Miscellaneous*Complaints

Miscellaneous*Complaints

SERVICE REPORTS COMPARISONTotal Service Reports

InquiriesCompliments

43

Ridership (Unlinked Passenger Trips) – The number of passengers who board public transportation vehicles. Passengers are counted each time they board vehicles no matter how many vehicles they use to travel from their origin to their destination. Total Cost per Passenger – Equals total expenditures divided by total passengers. Passenger per Mile – Equals total passengers divided by total miles. Passenger per Service Hour – Equals total ridership divided by total service hours. Passenger Revenue – Equals revenue collected from passengers (includes farebox revenue and revenue from pass sales). Revenue Miles and Hours – The miles and hours that vehicles travel while in revenue service. Vehicle revenue miles and hours (VRM and VRH) include: layover / recovery time. But exclude: deadhead, operator training and maintenance testing, as well as school bus and charter services. Revenue per Mile – Equals total passenger revenue divided by total miles. Revenue per Passenger – Equals total passenger revenue divided by total passengers Revenue per Service Hour – Equals passenger revenue divided by service hours

Deadhead Miles and Hours –Miles and hours that a vehicle travels when out of revenue service. Deadhead includes: leaving or returning to the garage or yard facility, changing routes, or when there is no expectation of carrying revenue passengers. However, deadhead does not include: charter service, school bus service, operator training, maintenance training. Service Miles and Hours – Miles and hours that vehicles travel while in revenue service plus deadhead miles and hours. But exclude: charter and school bus service, operator training, and maintenance testing. Total Cost per Mile – Equals total expenditures divided by total miles. Cost per Mile – Equals total expenditures less Operating Grant Funds divided by total miles. Cost per Service Hour – Equals total expenditures less Operating Grant Funds divided by total service hours. Total Complaints per 100,000 passengers – Equals total complaints divided by total passengers times 100,000. On-Time – As defined by the Short Range Transit Plan, a bus may be up to 5 minutes late, but less than 1 minute early. Road Calls – Equals total chargeable road calls. A road call is defined as a mechanical failure of a bus in revenue service that necessitates removing the bus from service until repairs are made. .

Sun Tran Glossary of Terms

44

Ridership (Unlinked Passenger Trips) - Equals total Passengers actually transported. A one-way trip taken by an ADA Paratransit-eligible passenger, a personal care attendant (PCA) or companions from the pick-up point to the destination.

Passengers Per Revenue Hour - Equals Ridership divided by Revenue hours.

Total Demand - Total number of passenger trips requested. Passengers Per Service Hour - Equals Ridership divided by Service hours.

Denial – An ADA-eligible trip requested that is not scheduled by Sun Van within the permissible scheduled window of on hour before or one hour after the requested pick-up time.

Revenue Per Trip – Total Passenger Revenue divided by Trips.

Cancellations - Occurs when the passenger or the passenger’s representative cancels the reservation two (2) or more hours prior to the beginning of the scheduled pick-up time.

Total Cost Per Trip – Total Expenses divided by total Trips.

No-Shows - Occurs when the passenger does not board the Sun Van vehicle when the vehicle arrives at the pick-up location within the pick up window and the driver waits two (2) minutes, or when the customer does not cancel the reservation within two (2) hours of the reservation.

Trip Time - The percentage of ADA Trips with a trip time less than the comparable Sun Tran fixed route trip.

Optional ADA – Passenger trips beyond the ¾ mile corridors and beyond times available on a Sun Tran fixed route, a same-day request, and will calls.

Trip Time 110%+5 Minutes – Occurs when an ADA trip length exceeds 110% + 5 minutes of the comparable Sun Tran regular fixed route trip.

Trip – A one-way trip taken by an ADA-Paratransit-eligible passenger from the pick-up point to the destination (excludes PCAs and companions).

On Time Pick Ups - The number of on time vehicle trips. The van is considered on time if it arrives between 15 minutes before or 15 minutes after the requested pick-up time.

Revenue Miles – All miles operated from pick-up point to destination.

Pick Ups before Significantly Late - Pick Ups 30 minutes outside the original pick up window.

Deadhead Miles – Miles operated not providing specific revenue service.

Sun Van Glossary of Terms

08 17 feb mor final - sun tran reports/08_17 feb mor... · 2017. 3. 22. · title: microsoft...

Documents