Learning OutcomesDescribe a managers responsibility. List and explain the three management skills.List and explain the four management functions.Identify the three management role categories.List the hierarchy of management levels. Describe the three different types of managers. Describe the differences among management levels in terms of skills needed and functions performed.After studying this chapter, you should be able to:

Learning Outcomes (contd)Define the following key terms:manager planning managers resources organizing performance leading management skills controlling technical skillsmanagement role categorieshuman and communication skillslevels of managementconceptual and decision- making skills types of managersmanagement functions knowledge management

Why Study Management?The better you can work with people, the more successful you will be in both your personal and your professional lives._________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________

Why Study Management? (contd)The study of management builds the skills needed in todays workplace to succeed in: ________________________________________________________________________________________________________________________________________________________________________________The study of management also applies directly to your personal life in helping you to: ____________________________________________________________________________________________________________________________________

What Is a Managers Responsibility?Manager___________________________________________________________________________________________________________________________The Managers Resources_________________________________________Performance__________________________________________________________________________________

What Does It Take to Be a Successful Manager?Management Qualities_________________________________________________ _________________________________________________Management Skills_________________________________________________ _________________________________________________ _________________________________________________The Ghiselli Study _________________________________________________ _________________________________________________ Exhibit 12

What Do Managers Do?Management FunctionsPlanning______________________________________________________________________________Organizing______________________________________________________________________________Leading______________________________________________________________________________Controlling______________________________________________________________________________

Management RolesRole_________________________________________________ _________________________________________________Management Role Categories (Mintzberg)_________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________

Differences Among ManagersThe Three Levels of Management_________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________

Types of ManagersGeneral Managers_________________________________________________Functional Managers_________________________________________________ _________________________________________________ _________________________________________________Project Managers_________________________________________________ _________________________________________________ _________________________________________________

New Workplace Issues and Challenges

New Workplace Issues and ChallengesTechnology and SpeedE-business: _________________________________________________ _________________________________________________E-commerce: _________________________________________________ _________________________________________________Globalization and Diversity_________________________________________________ _________________________________________________ _________________________________________________

New Workplace Issues and Challenges (contd)Knowledge, Learning, Quality, and Continuous ImprovementInformation is _________________________________________________ _________________________________________________ _________________________________________________Knowledge ManagementInvolves _________________________________________________ _________________________________________________ _________________________________________________

New Workplace Issues and Challenges (contd)Change, Creativity, Innovation, and EntrepreneurshipKnowledge management requires _________________________________________________ _________________________________________________ The speed of change in modern business _________________________________________________ Creativity is _________________________________________________ _________________________________________________ Entrepreneurship is _________________________________________________ _________________________________________________

New Workplace Issues and Challenges (contd)Participative Management, Empowerment, and TeamsEmpowering employees to _________________________________________________ _________________________________________________ Learning organizations manage knowledge well by _________________________________________________Ethics and Social Responsibility_________________________________________________ _________________________________________________ _________________________________________________

New Workplace Issues and Challenges (contd)Networking and Boundaryless RelationshipsElectronic networksRelationship networksVirtual integration________________________________________________ ________________________________________________ ________________________________________________________________________________________________ ________________________________________________ ________________________________________________

Management FundamentalsConceptsCopyright 2006 Thomson Business and Economics. All rights reserved.Skill DevelopmentApplicationsRobert N. LussierThird Edition

A Brief History of ManagementAppendix

Learning OutcomesState the major similarities and differences between the classical and behavioral theorists.Describe how systems theorists and contingency theorists differ from classical and behavioral theorists.Define the following key terms:After studying this appendix, you should be able to:classical theorists systems theoristsbehavioral theoristssociotechnical theoristsmanagement science theorists contingency theorists

Classical TheoryClassical Theorists_________________________________________________ _________________________________________________ _________________________________________________Scientific Management_________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________

Classical Theory (contd)Administrative TheoryHenri Fayol_____________________________________________ _____________________________________________Max Weber_____________________________________________ Chester Barnard_____________________________________________Mary Parker Follett_____________________________________________

Behavioral TheoryBehavioral Theorists______________________________________________________Human Relations Movement (later, the Behavioral Science Approach)Elton Mayo__________________________________________________Abraham Maslow__________________________________________________Douglas McGregor___________________________________ ___________________________________ ___________________________________

Management ScienceManagement Science TheoristsFocus on _________________________________________________ _________________________________________________ _________________________________________________Mathematical models are used _________________________________________________ _________________________________________________ _________________________________________________

Integrative TheoriesSystems TheoryFocuses on _________________________________________________ _________________________________________________ _________________________________________________Sociotechnical TheoryFocuses on _________________________________________________Contingency TheoryFocuses on _________________________________________________