02 hald finalfinalfinal edit - experience ’20 · 2020-05-01 · o m. ,. 7 s y e 0 % s 0 0%-40%...
TRANSCRIPT
![Page 1: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/1.jpg)
![Page 2: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/2.jpg)
1,135attendees
![Page 3: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/3.jpg)
64%CUSTOMERS
![Page 4: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/4.jpg)
INSIGHTS
OPERATIONS
SUPPORT & SERVICE
CEO
PRODUCT
DIGITAL
SALES
MARKETING
PEOPLE & CULTURE
![Page 5: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/5.jpg)
![Page 6: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/6.jpg)
![Page 7: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/7.jpg)
2015 2016
66% softwaregrowth
![Page 8: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/8.jpg)
3.5M+USER ACCOUNTS
![Page 9: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/9.jpg)
50%ACTIVE USERS
YOY
![Page 10: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/10.jpg)
2.5MEXPERIENCES DAILY
![Page 11: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/11.jpg)
>1BCOMMENTS
LAST QUARTER
![Page 12: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/12.jpg)
Medallia named leader in Forrester Wave
#1 Current Offering #1 Product Vision and Roadmap
#1 Market Presence
![Page 13: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/13.jpg)
CERTIFICATION
online courses broader curriculum
![Page 14: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/14.jpg)
FORUMCERTIFICATION
user groups tech support
best practices
online courses broader curriculum
SIGN UP NOW
![Page 15: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/15.jpg)
ROADSHOWFORUMCERTIFICATION
12 cities best practice sharing
networking
user groups tech support
best practices
online courses broader curriculum
![Page 16: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/16.jpg)
Penalty of Scale
SCALE
CX
TIME
![Page 17: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/17.jpg)
Understanding | Engagement | Action | Innovation
by transforming how companies operate
TRANSFORMATION
Data | Analytics
OBSERVATION
![Page 18: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/18.jpg)
by transforming how companies operate
SYSTEM OF RECORD
SYSTEM OF ENGAGEMENT
![Page 19: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/19.jpg)
CX System of Engagement
CX
CEO
INSIGHTS
PRODUCT
OPERATIONS
SUPPORT/SERVICE
DIGITAL
SALES
MARKETING
EMPLOYEE
Processes
![Page 20: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/20.jpg)
Apple Logo
![Page 21: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/21.jpg)
Marriott Logo
![Page 22: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/22.jpg)
Comcast Logo
![Page 23: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/23.jpg)
Delta Airlines Logo
![Page 24: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/24.jpg)
VA Logo
s
![Page 25: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/25.jpg)
For more information, go to MEDALLIA.COM
Copyright © 2017 Medallia, Inc. All rights reserved.
Medallia is a registered trademark of Medallia, Inc. Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc.,
Fred Reichheld, and Satmetrix Systems, Inc. Other names may be trademarks of their respective owners.
MEDALLIA BENCHMARK 2017
Embracing customer feedback is good for business
Be there when your customers have something to say
M e d al l ia c l ie n t s ’ s t o ck p e r f o rm an ce
exce e d s t he S & P 5 0 0
TOTA
L C
UM
ULA
TIV
E IN
STO
CK
RET
UR
NS
%
Medallia clients S&P 500
0%
-40%
40%
80%
120%
45
NPS
2012 2013 2014
48
50
51
Average NPS for companies with 5 years of data or more captured in Medallia
2015 2016
Ave ra g e N P S f o r M e d a l l i a c l ie n t s i s g row in g
Companies that integrate
feedback from 4+
channels have
Customers who
give feedback make
referrals than those
who don’t
3X more
+14 NPS
52
2007YEARS
2017
compared to those using
1 channel
4 years of data from companies using Medallia: Effects controlling for industry, survey program type
(transactional vs. relationship), primary business audience (B2B vs. B2C), call center vs. other, and # of
employees at each company; p<0.001
Randomized experiment controlling for past engagement with the brand, age, gender,
and condition; p<0.001
![Page 26: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/26.jpg)
Results
Employees are
likely to recommend theirworkplace when they reviewfeedback regularly
22% more
![Page 27: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/27.jpg)
Companies that integratefeedback from 4+ channels have
compared to those using 1 channel
+14 NPS
![Page 28: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/28.jpg)
Results
15%Sales increase by
when more employeeshave access to customerfeedback
15%
![Page 29: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/29.jpg)
80%
40%
0%
-40%
TOTA
L C
UM
ULA
TIV
E IN
STO
CK
RET
UR
NS
%
2007 YEARS 2017
S&P 500Medallia Clients
1.7x value} 1x
} .7x
Value Creation
![Page 30: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/30.jpg)
Now
A.I.
‘00s‘90s‘80s
Computing
![Page 31: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/31.jpg)
IN-MEMORY ANALYTICS
LANGUAGE ENGINE
PREDICTION ENGINE
IMAGE ANALYTICS
IMPACT ANALYTICS
SUGGESTION ENGINE
![Page 32: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/32.jpg)
Machine Learning
Speed
Scale
Consistency
Cost Efficiency
![Page 33: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/33.jpg)
Robots are not consumers (yet…)
![Page 34: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/34.jpg)
CONTINUOUS IMPROVEMENT
RESPONSIVENESS
SELF-HEALING
INNOVATION
Machine Learning
Speed
Scale
Consistency
Cost Efficiency
Judgement
Emotion
Creativity
Ideas
Human Learning
![Page 35: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/35.jpg)
Penalty of Scale
SCALE
CX
TIME
CX
![Page 36: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/36.jpg)
R&D Growth
2017
80%R&D HEADCOUNT
![Page 37: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/37.jpg)
COMPANY ENGAGEMENT ACTION MANAGEMENT REPUTATION MANAGEMENT
FEEDBACK MANAGEMENT ANALYTICS & INSIGHTS PERFORMANCE MEASUREMENT
UI REDESIGN
INSIGHTS SUITEDIGITAL
![Page 38: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/38.jpg)
INTEGRATION ENGINE CHANGE MANAGEMENTORG SYNC ANALYTICS ENGINES SECURITY
SERVICE BASED CLOUD PLATFORM
COMPANY ENGAGEMENT ACTION MANAGEMENT REPUTATION MANAGEMENT
FEEDBACK MANAGEMENT ANALYTICS & INSIGHTS PERFORMANCE MEASUREMENT
![Page 39: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/39.jpg)
NEW CONCEPT
![Page 40: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/40.jpg)
![Page 41: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/41.jpg)
FEEDBACK MANAGEMENTPERFORMANCE MEASUREMENT
ANALYTICS & INSIGHTS
DISTRIBUTED ENGAGEMENTACTION MANAGEMENT
REPUTATION MANAGEMENT
![Page 42: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/42.jpg)
Medallia Experience Cloud
NEXT GEN CLOUD PLATFORM
![Page 43: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/43.jpg)
Medallia Experience Cloud
ADMIN SUITE
NEXT GEN CLOUD PLATFORM
![Page 44: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/44.jpg)
Medallia Experience Cloud
PACKAGED SOLUTIONS
ADMIN SUITE
NEXT GEN CLOUD PLATFORM
![Page 45: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/45.jpg)
is the only platform that:
FRICTIONLESS CUSTOMER DIALOGUE
ENGAGEMENT AT SCALE
MISSION CRITICAL SYSTEM
COMPANY TRANSFORMATION
![Page 46: 02 HALD FINALFINALFINAL edit - Experience ’20 · 2020-05-01 · o M. ,. 7 s y e 0 % s 0 0%-40% 40% 80% 120% 45 NPS 2012 2013 2014 48 50 51 verage NPS for companies with 5 years](https://reader035.vdocuments.mx/reader035/viewer/2022062921/5f03b8ce7e708231d40a7299/html5/thumbnails/46.jpg)
is the only platform that:
TRANSFORMATION AND ENGAGEMENT
MACHINE + HUMAN LEARNING
YOU IN CONTROL
MOST FEATURE-RICH AND SCALABLE