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Siebel 2001 Configuration ©Accenture Siebel Application Overview - 1
These training materials are confidential to Siebel. They may not be used to train anyone other than Accenture employees who have attended Siebel training.
If the materials are marked "Restricted Use Allowed" you may use the information to help clients who are evaluating vendors, one of which must be Siebel and you may use the information to help clients which are implementing Siebel.
If they are not so marked, then the information may only be used to help clients who are implementing Siebel.
In either case, you can not;(a) use the materials if you are involved developing or are likely to be involved in developing a product competitive to Siebel(b)use the materials for a client who is a competitor of Siebel; or(c) provide the materials to any third party, whether it is a client or otherwise.
If you are going to be discussing Siebel with a client and using these training materials as the basis of information you provide to the client, you must also make sure Accenture has a nondisclosure agreement in place with the client (as part of a Consulting Services Agreement or otherwise).
Siebel 2001 Configuration ©Accenture Siebel Application Overview - 2
This Presentation contains audio associated with each slide. The
audio will play automatically upon each slide advance. You may also
click the speaker icon to replay audio.
Siebel 2001 Configuration ©Accenture Siebel Application Overview - 3
Siebel Application Overview
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 4
Module Objectives
This module will accomplish the following:
• Explain what Siebel is
• Explain Siebel's core modules
• Describe Siebel Applications
• Describe the types of User Interfaces
• Discuss the Siebel Client and it's major features
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 5
Siebel eBusiness Enterprise
• An integrated product suite that helps manage customer relationships
• Built on a common architecture
Industry Applications
Siebel eFinance Siebel eAutomotiveSiebel eInsurance Siebel eEnergySiebel eHealthCare Siebel ePharmaSiebel eCommunications Siebel ePublicSector
Customer Applications Employee ApplicationsSiebel eMarketing Siebel Call Center Siebel HandheldSiebel eService Siebel Service Siebel WirelessSiebel eSales Siebel Sales Siebel VoiceSiebel Interactive Selling Siebel Field Service
Suite (ISS)Partner ApplicationsSiebel eChannel
Return to Knowledge Check
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 6
Siebel Core Modules
Accounts
Contacts
Activities
Opportunities
Service Requests
Assets
Business Entities
Return to Knowledge Check
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 7
Types of Applications
• Employee
Internal application used by employees and partners
Examples: Siebel Sales, Siebel Call Center, eFinance
• Customer
External application used by customers
Examples: Siebel eService, Siebel eSales, Siebel eMarketing
• Partner
External application used by employees and partners
Example: Siebel eChannel
Return to Knowledge Check
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 8
Siebel Enterprise Framework
Siebel Marketing
Siebel Call Center
Siebel Field Service
Siebel Service
Siebel Sales Co
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Siebel Products
Siebel VerticalsSiebel Tools
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 9
Siebel Enterprise Framework (cont’d)
Siebel Marketing
Siebel Call Center
Siebel Field Service
Siebel Service
Siebel Sales Co
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Siebel Products
Siebel VerticalsSiebel Tools
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 10
Siebel Expanded Modules
• Siebel Encyclopedia
• Siebel Office
• Siebel Calendar
• Siebel Telebusiness
• Siebel Remote
• Siebel Reports
• Siebel Executive Information System
• Siebel Anywhere
• Siebel Workflow Manager
• Siebel Interactive
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 11
Siebel Expanded Modules (cont’d)
• Siebel Advanced Search
• Siebel Quotes
• Siebel Revenue Forecasting
• Siebel Product Forecasting
• Siebel Customer Service Integration
• Siebel Target Account Selling
• Siebel Presentation Generator
• Siebel Internet Self-Service
• Siebel Quality Management
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 12
Siebel Expanded Modules (cont’d)
• Siebel Field Service
• Siebel Product Configurator
• Siebel Customer Analysis
• Siebel Sales Analysis
• Siebel Service Analysis
• Siebel Call Center Analysis
• Siebel Briefings
• Siebel Data Mart Builder
• Siebel OLAP
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 13
Types of User Interfaces (UI)
• High interactivity
Available for employee applications, supporting highly interactive enterprise users
Requires Internet Explorer 5 or higher
• Standard interactivity
Available for customer applications
Behaves like traditional Web applications, requiring frequent page refreshes
Return to Knowledge Check
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 14
Differences between User Interfaces
The differences between High and Standard Interactivity
• The following features are supported only by high interactivity
Client-side scripting
• With access to Siebel objects on the client side
Interactive controls
• Calculator, calendar date/time selector
Implicit Save
• Saves the record without having to press the save button
Return to Knowledge Check
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 15
The Siebel Client – Home Page
The Home Page
Screens most often used
CalendarPersonalised
Content
Drilldown on Hyperlink
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Lab Activity
• Now is your chance to practice some of the concepts we've just covered.
• Proceed to Lab 1 for this module.
• Print the Siebel 7 Application Walkthrough to begin the activity.
• Once you have completed the activity, resume viewing the presentation where you left off.
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 17
Summary
Now that you have completed this module, you should
be able to:
• Explain what Siebel is
• Explain Siebel's core modules
• Describe the type of Siebel Applications
• Describe the types of User Interfaces
• Discuss the Siebel Client and it's major features
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 18
Knowledge Check
Question Answer
What is Siebel?
What are core modules?
What are some of Siebel’s Business Entities?
Siebel is an integrated product suite that helps manage customer relationships and is built on a common architecture.
Core Modules are Business Entities.
Accounts, Contacts, Activities, Opportunities, Service Requests.
Take this opportunity to check your knowledge of the concepts presented in this module. Try to answer the questions on the slide. The answer for each question will pop up as you advance the slide. Each answer may link back to the area within the presentation where that concept is presented. At the end of the section referenced you will find a ‘Return to Knowledge Check’ hyperlink, which will take you back to this slide.
Siebel 2001 Configuration ©Accenture Siebel Application Overview- 19
Knowledge Check (cont’d)
Question Answer
Describe the types of Siebel Applications.
a. What are the types of User Interfaces?
b. What is the difference between them?
Employee: Internal application used by employees and partners (ex. Siebel Sales, Siebel Call Center).Customer: External application used by customers (ex. Siebel eService, Siebel eSales).Partner: External application used by employees and partners (ex. Siebel eChannel).
a. High Interactivity and Standard Interactivity.
Take this opportunity to check your knowledge of the concepts presented in this module. Try to answer the questions on the slide. The answer for each question will pop up as you advance the slide. Each answer may link back to the area within the presentation where that concept is presented. At the end of the section referenced you will find a ‘Return to Knowledge Check’ hyperlink, which will take you back to this slide.
b. Client-site scripting, interactive controls and implicit save are supported only by High Interactivity.