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SAP inS ider SPeciAl rePort | Best- in-Class Bi serviCe and solution Providers

Reproduced rom the Jan n Feb n Mar 2011 issue oSAPinsiderwith permission rom its publisher, WIS Publishing | sapinsider.wispubs.com

the world is in the midst o a businessintelligence revolution. BI has beenevolving beyond the domain o analysts who

construct elaborate queries and reports based

on weeks-old or even months-old data. Withdynamic dashboards, sizzling perormance,

and predictive capabilities, BI has been

spreading outside the realm o power users

and, with almost viral speed, has been land-

ing on the desktops o executive manage-

ment and department heads.

This is a revolution with its own maniesto,

based on ve very specic precepts:

BI must be actionable.

BI must be intuitive.

BI must be collaborative.

BI must be ast.

BI must be accessible.

Actionable BI

Driving Insight into Action

BI must provide constructive insight based

on the data collected in your transactional

system and then turn that insight into action.

BI should be less about making people more

ecient in their business processes thats

or your transactional system. Instead, BI

should be about making people more eec-

tive. For example, a transactional system

records what customers buy and how much

Sanjay J. PoonenExecutive Vice President

and General Manager

Business Analytics,

Line o Business, Industry

Solutions and Sales

SAP

B ifm

r

S-5 Assembling the BI Jigsaw Puzzle

Infosys Technologies Limited

S-7 Bring BI to Your Logistics Processes

Siemens IT Solutions and Services GmbH

S-9 6 Ways to Add Flexibility to Your

Planning Eorts

T-Systems

S-11 Reports and Analytics: Only as Goodas the Data That Feeds Them

IBM

S-13 Better Business Through

In-Memory Analytics

IBM Global Business Services

S-14 Lowered Costs or ImprovedPerormance? Achieve Both

Dolphin

S-15 Winning Battles in the BI War Zone

Every Angle US

S-16 Better BI Starts with Better

Data Quality

Capgemini

S-17 Insight at the Speed o Thought: Its

Possible with the Right BI Formula

Fujitsu

S-18 BI Can Be a Long Journey So HowDo You Start Delivering ValueNow?

Deloitte Consulting LLP

S-19 A Sure Path to Insight Across All o You

Data Sources Any Time, Any Place

Atos Origin

S-20 Not Yet Satisfed with Your

BI Results?

HP

Download this special report at

sapinsider.wispubs.com

INSIDE THIS SPECIAL REPORT

Beginning last all and continuing through 2011, SAP a s pas hav b

pushg h buas aa busss g (Bi) wh a wav w busss

aays sus:

SAP BusinessObjects BI and EIM 4.0, whh bg gh Bi a ps ma

maagm (eiM) hgy a way ha has v b b

SAP BusinessObjects Event Insight, a w su h a-m pssg a m-

g busss vs

SAP BusinessObjects analytic applications, ug 16 usy-spf sas (wh

zs m h pp)

SAP BusinessObjects Mobile, vg busss aays a sgh ay mb

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SAP BusinessObjects BI OnDemand, a hs Bi su has asy s up, asy

ga, a asy us

SAP High-Perormance Analytic Appliance (SAP HAnA) swa, whh maks a-m Bi

pma a ay

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compliance (GRC) solutions, whh v gazaa agm a uy Grc avs

ths w pus ps a u vu bgg gh asaa a

ps aa. thy u hgs a apabs ha w hag h way mpa-

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xpa h mak yams ha a vg hs vu, a whas usms.

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Best-Run Businesses Innovate Better with SAP
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Best- in-Class Bi serviCe a nd solution Providers | SAP inS ider SPeciAl rePort


they pay or it. But a BI system should tell users which

customers are more protable than others, and then

provide options or increasing that protability.

Intuitive BI

Consumer-Grade Usability

Because companies have a wide range o skill sets

among their workorces, BI should also employ

consumer-grade usability. The average persons rame o

reerence regarding accessing inormation today is now

based on the Internet. When we use our browser at

home, we can easily and instantly access the inor-mation we need.

So why should it be that, when we get to the oce,

our abilities to locate inormation arent as ecient or

as eective as using a search engine? Consumer tools

SAP BusinessObjects BI and EIM 4.0

Other name: Aurora (former code name)

Availability: Released November 2010

SAP BusinessObjects Business Intelligence 4.0 and

SAP BusinessObjects Enterprise Inormation Manage-

ment 4.0 bring together SAPs BI and EIM suites in a

way that has never been done beore: The combinedtechnology makes it easier to access relevant inorma-

tion, allowing people to know their business, transorm

their decision making, and ultimately achieve remark-

able results. The solutions expand SAPs ootprint in

the emerging business analytics category.

With the 4.0 releases, SAP continues to deliver on

its vision o providing user autonomy by exposing

data rom any source in plain business terms with a

new and enhanced semantic layer. SAP increases

users ability to access and analyze data without ITs

involvement by oering a unied, more productive

user experience across the entire BI suite. By providing

both BI and EIM solutions on one scalable, integrated

platorm, SAP lowers costs and shortens implementa-

tion times, thereby making trusted inormation a

reality across all lines o business.

Learn more about the 4.0 releases at www.sap.

com/analytics or visit the business analytics blog at

http://blogs.sap.com/analytics.

th nw saP Bobjc Bi eiM s

SAP BusinessObjects Event Insight

Availability: Released Q4 2010

SAP BusinessObjects Event Insight is SAPs solution or

collecting, ltering, managing, aggregating, propa-

gating, and publishing business events in a consistent,

contextual way in an open and comprehensive

ramework across multiple servers, locations, and com-

panies. The sotware can layer on top o your existing

landscape to push inormation in real time and auto-

mate the process to nd relevant data.

SAP BusinessObjects Analytic Applications

Availability: 16 industry-specic apps available now

SAP teamed up with select partners to create 16 end-

to-end solutions across 10 industries to address

specic BI-driven business processes, such as trade

promotion eectiveness analysis within the consumer

products industry and sales analysis or retail.

These scenarios are built with an extensible reer-

ence architecture that essentially allows your SAP

team to snap them into place, with a typical deploy-

ment time o eight weeks. Developing these assets

rom scratch would take most companies more than

six months and would involve a considerable expense,

but SAP BusinessObjects analytic applications are less

expensive, can be deployed aster, and are built on a

backbone o industry best practices.

What ollows is a handy reerence guide to some o the new BI and enterprise inormation

management (EIM) tools and technology available rom SAP. For more inormation about any

o these products, contact your SAP representative or visit www.sap.com/analytics.

A

Re

aders

Guid

e
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S-Reproduced rom the Jan n Feb n Mar 2011 issue oSAPinsiderwith permission rom its publisher, WIS Publishing | sapinsider.wispubs.com

and processes have become the gold standard. People

expect a search-based experience like the one Google

provides. They want the breadth and depth o applica-

tions that they nd in the Apple App Store. They want itnot just on their computers, but increasingly on mobile

devices, like iPads or BlackBerry smartphones, and they

want it now. Users expect that business applications will

behave just like their consumer-grade applications.

Collaborative BI

Collaborative Decisions Within and

Outside the Firewall

Given the extended nature o todays business networks,BI should enable collaboration inside and outside o a

companys rewall and should be agnostic with any

kind o data. Once again, the consumer world is leading

the business world here. People are collaborating more

For more inormation on these analytic

applications, please see the article

Purpose-Built, Industry-Specic Insight

Thats Eective andAgile? by Je Veisin this January-March 2011 issue o

SAPinsider(sapinsider.wispubs.com ).

SAP BusinessObjects Mobile

Availability:

Now: Support or BlackBerry, Windows

Mobile, and Symbian devices, as well

as a prototype or iPad

Coming soon: Advanced visualization

with new visual rameworks, smart

search, enhanced platorm integration,

and simplied conguration and de-

ployment

Later in 2011: Full support or iPad,

iPhone, and other devices, with aug-

mented reality and social networking

prototypes

PC World has declared SAP Business-

Objects Explorer one o the top 15

essential iPad applications or work. As a

prototype, SAP launched SAP Business-

Objects Explorer or iPhone and iPad as

soon as those devices came out. Today,

the app has been downloaded by hun-

dreds o thousands o users.

SAP BusinessObjects Explorer is part o

SAP BusinessObjects Mobile, which will

make SAPs BI tools available on all mobile

devices, not just Apples products.

SAP BusinessObjects BI OnDemand

Availability:

Since 2006 (today, this is the most pop-

ular SaaS BI solution)

SAP has long been a pioneer in BI

sotware-as-a-service (SaaS), and SAP

BusinessObjects BI OnDemand is the

world-leading SaaS BI solution or

good reason. Its simple to use, requiring

no training. Its comprehensive, with a

wide range o tools. Its secure. And its

priced modestly.

To learn more, see A New Style o

Working Generates New Needs and

New Solutions or Personal Productivity

by Holly Simmons in the October-

December 2010 issue o SAPinsider.

SAP High-Perormance Analytic

Appliance (SAP HANA)

Availability:

Now: SAP HANA 1.0, as a hardware

appliance rom select partners

Later in 2011: Version 1.5

When SAP HANA launched late lastyear, it brought unprecedented real-time

perormance to business intelligence.

Developed with SAPs hardware partners,

this multi-purpose, in-memory appliance

leverages the SAP in-memory analytic

engine to process and analyze massive

quantities o transactional data to provide

immediate real-time insight into key

business operations.

SAP expects SAP HANA to become the

backbone or many o its analytical appli-

cations, as well as many o the core

applications in the SAP Business Suite.This groundbreaking technology will help

expand the perormance gains o custom-

ers, allowing them to do real-time BI

analytical scenarios.

SAP has tested SAP HANA against

databases holding up to 460 billion

records and ound that the appliance

was able to scan millions o records in

milliseconds.

SAP BusinessObjects Enterprise

Perormance Management (EPM) and

Governance, Risk, and Compliance

(GRC) Solutions

Availability:

Now: Complete portolio o EPM and

GRC solutions

Later in 2011: New EPM and GRC

solution releases

EPM solutions can help businesses capi-

talize on the value o their existing data

assets to become more agile and gain

organizational alignment, visibility, and

condence. GRC solutions can align and

uniy your governance, risk management,

and compliance initiatives to help reduce

risk exposure, make more eective deci-

sions regarding strategy, and optimize the

organizations overall perormance.
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than ever, with social networks and a wide range o

networked applications. In business, this has become

critical. Our customers want to analyze their spend

and collaborate with suppliers in China, manuacturers

in Eastern Europe, and developers in India. A BI

system cannot stop at the company rewall when so

many business decisions need to involve suppliers

and customers.

Fast BIReal-Time Insight

BI should enable analytic decisions in any type o busi-

ness process, within any industry, and on any device

all in real time. Even a decade ago, no one imagined that

the old adage time is money would be measured in

milliseconds. It is no longer sucient to wait or a busi-ness analyst to run a query and give you an answer

tomorrow based on last weeks data. Todays companies

want greater agility so they can make decisions based

on todays inormation, now. They want to know, in real

time, i a change in demand or supply could have an

impact on their inventory levels.

Accessible BIAny Time, Any Place, to Any Person

BI should reach all people within the organization to

inorm, deliver contextual insight, and transorm the

way that the organization makes decisions, ultimatelydriving remarkable results. Whether the decision is

tactical, operational, or strategic in nature, business data

needs to be delivered in a way individuals can

consume it on their mobile devices, over the web, and

on their desktop.

Inormation InnovationBased on these precepts, BI users are demanding the

business insight they need, in the context they need it,

via any medium they require, to help make the most

inormed business decisions possible. And the products

supporting this revolution will be constantly evolving because, at its heart, the business intelligence revolu-

tion is all about information innovation.

BI is not like ERP and business applications, which

require a state o constancy. ERP and other transaction-

based systems are, by their very nature, supposed to do

the same things tomorrow that they do today. But the

business analytics environment should be constantly

changing and evolving. I companies are still looking at

the same report they were looking at two years ago,

thats a sign that theyre not using their data to its best

eect to innovate.

The innovation cycle and the changes to inormation

environments are typically much aster and more

exible than in the standard business application.

Companies cant innovate withoutinormation. At the

same time, just collecting inormation by itsel is

meaningless. Businesses must do something with it or

it to be useul.

Lead the BI Revolution with the

Support o SAP and PartnersThe SAP BusinessObjects roadmap puts our products

and those o our partners squarely in ront o this need

or inormation innovation, with a product pipeline

that not only has anticipated this transormation o BI,

but will, over the coming weeks and months, drive the

market and the acceptance o this approach. All o thenew, recently-announced products speak to the require-

ments o the new BI.

Over the next several pages, you will nd out how our

partners are lending their talents to this revolution.

Through collaboration with these partners, our custom-

ers will have the depth and breadth o BI tools needed

to drive this revolution:

Weve relied heavily upon management consultants

andsystem integrators because BI is no longer about

implementing technology; its about changing your

business.Oursoftware partners, with their deep knowledge in

specic industries, have shared their expertise to

make our SAP BusinessObjects tools more relevant

and meaningul.

And without the support o our hardware partners,

the ability to manage real-time BI perormance with

SAP HANA would never have become a reality.

Only with sotware and hardware working in concert

could SAP realize the gains in perormance that will

enable our customers to conduct powerul analysis in

real time with todays data.To realize this inormation innovation and deliver

on the ve precepts o the new BI, SAP and its partners

will continue to release new tools and business

processes that will provide business intelligence how

and when you want it. It will be available on-premise,

on-demand, or on-device. It will be seamless; the same

product will work whether customers install it them-

selves, use our on-demand platorm, embed it in another

application, or access it through a mobile device. And

it will be agnostic, integrating structured and unstruc-

tured data rom SAP or non-SAP sources.n

I companies are

still looking at the

same report they

were looking at

two years ago,

thats a sign that

theyre not using

their data to its

best eect

to innovate.

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Assembling the BI Jigsaw Puzzle

How to Put Together the Strategic Pieces o Your Business Intelligence Initiative

Rajesh Krishnamurthy

Vice President and Global

Head SAP Practice

Inosys Technologies

Limited

What started o as simply a data warehousehas graduated to include terms like reporting,business intelligence (BI), analytics, and enterprise

perormance management (EPM). The evolution o

newer technology and inrastructure has also ushered

in sel-service BI, on-demand BI, on-device BI, and

various data warehouse appliances to allow in-memory

computing and true real-time analytics.

With BI tools and buzzwords evolving at nearly

the speed o light, where does this leave enterprises

that are trying to achieve the most value rom their

BI initiatives? First, organizations need to nd out

where they stand on the maturity curve or BI-peror-

mance management (PM), a term that Inosys uses to

cover everything rom operational intelligence to stra-

tegic perormance management and measurement.

Companies should also understand the dierent com-

ponents o a BI strategy, and how they can assemble those

pieces eectively using support services like Inosyss

BI-PM oerings, which support each acet o a BI strategy,

its implementation, and its continuous evolution.

Where Are You on the BI-PMMaturity Curve?Figure 1 shows a typical maturity curve or organizations

implementing BI capabilities. Ideally, organizations should

start by putting in place BI platorms (such as SAP

NetWeaver Business Warehouse (SAP NetWeaver BW)

or the SAP BusinessObjects BI platorm) and enabling

operational reporting, and then move to working withprocess/industry-specic analytics (such as SAP Business-

Objects analytic applications). Building on this BI ounda-

tion, companies should then enable analytical reporting

and strategic dashboards; close the loop between strategy

and execution by implementing EPM tools, such as SAP

BusinessObjects EPM solutions; and ensure legal and man-

agement compliance using tools such as SAP Business-

Objects governance, risk, and compliance (GRC) solutions.

For most companies, its likely that these steps will

not happen in perect synergy and will evolve over time

with strategy coming rst or some, and execution

coming rst or others. However, at any point, it is para-

mount to have a holistic strategy in place and a roadmap

to keep moving up the maturity curve, increase business

value, and do more with your BI implementation.

Putting Together the BI-PM

Jigsaw PuzzleInosys considers the dierent components o a BI strat-

egy part o a jigsaw puzzle (see Figure 2 on the next

page). All o the pieces need to t together to ensure

complete value, but each can also be looked at indepen-

dently to build more maturity and, thus, more business

value. Lets look at the six key pieces o this puzzle.

1. Business KPI and Analytical Framework

As the core o a BI solution, your KPI ramework links

implementation with business strategy. Based on your

business goals, the right KPIs and their denitions are

essential i you want to accurately measure your e-

ciency. The KPI ramework needs to include KPIs at

dierent levels to ensure that you have an analysis trail

to drill down into the details that connect your strategic

KPIs with operational processes. Prebuilt analytical

solutions also provide or congured, industry-specic,

Capability

level

Time/technology investment

Focus on operational efficiencythrough process automation

and improvements

12

3

4

5

6

Comprehensivelyupdate basictransactionprocessingsystems toeliminate legacyproblems

Link transactionsprocessingsystems withinand across eachbusiness processin the value chain

Use transactiondata for functionaland operationalreporting

Create an integrated BIsystem for performanceanalysis acrossfunctions and levels inthe organization

Expand the scope of BI and EPMsystems to include critical businessinformation beyond transactiondata, and integrate it withfinancial/non-financial information

Dashboards and scorecards User-friendly, drill-down, synthesis

capabilities

Leverage a strategyexecution framework to aidin strategic decision making

Implement closed-loopstrategy with EPM

BI infrastructureand applications

Integrated BI and EPM: KPIdashboards and scorecards

Figure 1q A typical

BI-PM maturity curve
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analytical scenarios that support aster implementa-

tions and returns on investment. These can be consid-

ered when making build versus buy decisions.

2. Inormation Delivery and Discovery

Your business users need the ability to view and analyze

KPIs intuitively and easily, with the right level o inor-

mation being delivered to the right people in the right

ormat at the right time. But to determine the appropri-

ate BI solutions or your users, you need to understand

how your employees work. For example: What would

they do with these KPI reports? How requently would

they access them? How up-to-date would they need the

data to be?

3. Inormation Management

Data ownership and governance is critical to ensuring

that the business makes decisions that drive growth.

Enterprise data in most organizations lies in multiple

systems and across business units, unctions, and geog-

raphies. You need data rom disparate sources to be

extracted, cleansed, transormed, and integrated to

provide a single view across the organization and to

ensure data consistency and traceability.

4. Enterprise Perormance Management

Business agility requires everyone in the organization to

be able to execute on changing business priorities andstrategies. Companies need to cascade strategies across

all levels to ensure alignment with execution; they should

also monitor the progress o these strategies and adjust

them to arising risks. Similarly, nancial consolidation

should ensure that their compliance eorts match up

with changing standards and process controls. Organiza-

tions should also measure protability across products,

customers, and geographies, and optimize costs to reduce

overhead and improve eciency.

5. Architecture

I KPI rameworks are core to strategic objectives, BI

architecture is core to execution; it can make or break

your chances o success. While aligning with the enter-

prise architecture, BI architecture needs to provide or

a global template but also be exible or regional and

local variations. It should be driven by perormance,

scalability, and reusability to reduce costs.

6. Governance Model

The governance model oten acts as the glue that holds

all o the pieces together rom the organizational

structure, to an engagement model, to the development

process, to quality assurance, to value measurement

and articulation, to ensuring increasing adoption o

your BI solution.

Let the Value o Your BIInvestments Unold

While there are many buzzwords and best practicesaround BI solutions, its important to always keep

your objectives and strategy in mind and build a

roadmap that best meets your

requirements.

With over 1,500 consultants or

SAP NetWeaver Business Ware-

house (SAP NetWeaver BW) and

SAP BusinessObjects BI solutions,

Inosys can help your enterprise

t together the pieces o the BI

jigsaw puzzle and achieve an e-

cient, eective BI landscape thatsustains business agility and con-

tinuously increases ROI and busi-

ness value.

To learn more about our solu-

tions and services and to read

blogs written by our industry

experts, visit www.inosysblogs.

com/sap/business_intelligence

and www.inosysblogs.com/

sap/enterprise_perormance_

management.n

Information ManagementMultiple Transactional Systems

Enterprise PerformanceManagement

Spend and Supply Performance Management

Information Delivery and Discovery

GovernanceModel

A

rchitecture

BI

Organization

Engagement

Process

Development

Process

Value Measurement

Support

Model

Enterprise

Architecture

Architectural

Framework

Layered Scalable

Architecture

Performance

Optimization

Reusability

Profitability and Cost Management

Financial Consolidation

Planning, Budgeting, and Forecasting

Strategy Management

Procure-to-PayProductionPlanning

Hire-to-RetireInventory

Management Order-to-Cash

Spend

Analysis

Days of

Supply

Order

Fulfillment

Accounts

Receivable

Yield

Variability

Cost per

Hire

Days Payable

Outstanding

Days Sales

Outstanding

Slow

Movers

Cost of

Goods Sold

Capacity

Utilization

Cost of

Attrition

High Performance

Analytics

Dashboards and Management

Reporting

Analytical and Ad Hoc

Reporting

Self-Service

On-Device, On-Premise,

On-Demand

Business KPI and Analytical Framework

Figure 2q The pieceso Inosyss BI-PM

jigsaw puzzle
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Bring Business Intelligence to Your

Logistics ProcessesEnable Company-Wide Transparency, Continuous Improvement, and Reduced TCO

Carl-Rainer Stetter

Head o Global

Competence Center

Business Intelligence

Siemens IT Solutions and

Services GmbHless than 50% o all companies can place a numberon the total cost o their logistics systems.1 This islikely because most organizations havent consolidated

or harmonized their systems to achieve the enterprise-

wide perormance monitoring and transparency they

need to ully understand their TCO.

A comprehensive business analytics strategy and a

business intelligence (BI) solution that measures and

monitors the perormance o an organizations entire

supply chain is an important element o improving

production and logistics processes.

And the cornerstone o BI in the logistics industry is

manufacturing intelligence. This isnt a new concept,

but it is a very important one or customers. Lets look

at the key characteristics o a manuacturing intelli-

gence strategy, and then dive into the benets o

implementing one.

What Is Manuacturing Intelligence?2 Key CharacteristicsManuacturing intelligence is an approach that brings

the core concepts o BI to a companys operations, oer-

ing transparency and visibility into its production and

logistics systems and thereby giving a company the

inormation it needs to be able to innovate. Two key

aspects o this manuacturing intelligence concept are:

Integration. BI, ERP, and production and logistics

systems are integrated to achieve a continuous inor-

mation ow rom enterprise management to shop-

oor execution; companies running SAP systems

and SAPs BI solutions have an advantage here, since

SAP solutions are designed and purpose-built or

this integration.

Intelligence. Production and logistics metrics are

visualized, with key nancial gures displayed in

web-based cockpits according to roles and target

groups (see Figure 1).

1 BVL study: Trends and Strategies in Logistics Global Networks

in an Era o Change (2008).

1.

2.

Achieving Manuacturing Intelligence:Connecting Cost and PerormanceIndicatorsBy integrating their BI, ERP, and production and logistics

systems, companies can connect cost and perormance

indicators to provide enterprise-wide perormance

monitoring, enable continuous improvement, and

reduce TCO (see sidebar on the next page).

A manuacturing intelligence solution rom Siemens

IT Solutions and Services gives companies one way to

provide those cost and perormance indicators it

uses a real-time analytics engine to extract, aggregate,

and transorm data (see Figure 2 on the next page). It

can also deliver the unied visualization o events,

alerts, KPIs, and decision support to production, logis-

tics, and service personnel through role-based dash-

boards and cockpits to address targeted groups within

the company. In this way, manuacturing intelligencesupports interaction and business tracking within and

between dierent plants.

Figure 1q The

Siemens Logistics

Cockpit tailors the

web-based display

o key nancial and

operating gures toparticular roles and

target groups

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Benefting rom ManuacturingIntelligenceTo make sure your production processes will lead to

sustainable prot in your current business environ-ment, the Siemens consulting solution or logistics and

manuacturing intelligence, as part o our broader ser-

vice portolio, can help customers tap into the ull

potential o their processes. Companies will benet

rom this manuacturing intelligence oering in ourkey ways:

Transparency. Transparent perormance indicators

improve the monitoring o the entire value chain

and saeguard the ability to react despite changing

market conditions.

Reliability. An integrated and automated peror-

mance management system increases the reliability

o the inormation or decision-making processes and

reduces the amount o time that is required or inor-

mation provision.

Employee involvement. In-house employees are

assimilated into company activities and can actively

inuence their measurable success.

Real-time decisions. Up-to-date inormation rom

manuacturing and logistics systems supports overall

company decisions and ensures that employees are

always in a position to provide inormation at the

customer interace. It also enables real-time responses

to incidents.

Supporting Your Local and

Global BI CompetenceOur consulting solution or logistics and manuacturing

intelligence is part o a complete BI portolio rom

Siemens IT Solutions and Services. Our BI solutions help

our clients make more eective decisions using innova-

tive tools or harmonizing data, providing business inor-

mation, and enabling interactive and predictive analysis

and user-specic data visualization. Companies can also

use KPI-based management dashboards.

Since todays companies operate both locally and

globally, Siemens IT Solutions and Services supports our

customers on-site, with local BI experts, through a Global

Business Intelligence Competence Center. With a global

network including near-shore and o-shore capabilities,

this competence center can oer the scale, scope, and

multidisciplinary capabilities necessary to address the

most complex business challenges and increase custom-

ers perormance. Our consultants have experience in

various business topics and countries, as well as cross-

cultural competence across all capabilities.

To learn more, visit www.siemens.com/bi .n

Why Businesses Need More IntelligentManuacturing ProcessesHigher costs and global market pressures are orcing companies to opti-

mize their business processes so they can act aster, more directly, and

more eciently based on real-time inormation than theyve had

to in the past. Organizations need to increase transparency into their

processes through a perormance assessment that is based on actual

perormance data, rather than on subjective estimates. Thereore, they

need a decision-making support system in near-real time or creating and

reporting signicant KPIs and reacting on exceptions adequately.

Companies also need to ensure more consistent improvement in their

systems. To do this, they should set up a systematic and permanent collec-

tion o target or actual system discrepancies, and use those discrepancies

as a basis or a continuous learning and improvement process.

Finally, companies can tackle and lower TCO by consolidating and harmo-

nizing their production and logistics IT systems. And by standardizing these

systems, they can also gain benets, such as reduced maintenance costs.

Manufacturing Scorecards/Performance Analyses

Manufacturing Intelligence ModelExtraction Aggregation Transformation

MESSCADA

HMIControlSystems

ERP ...

Figure 2pManuacturing intelligence combines cost and perormance indicators or

company-wide perormance measurement

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6 Ways to Add Flexibility to Your

Planning EortsNew BPCFrame Tool rom T-Systems Extends the Value o SAP BusinessObjects

Planning and Consolidation Dr. Walter DrangmeisterSenior IT Architect

T-Systems

For many companies, the responsibility or plan-ning and reporting lies rmly in the hands o line-o-business employees, who work primarily with

standard Microsot Oce tools, such as Excel, Word,

and PowerPoint. Because its closely integrated with

the Microsot Oce suite, SAP BusinessObjects Plan-

ning and Consolidation (version or the Microsot plat-

orm, and version or the SAP NetWeaver platorm)

can be put to work quickly to enhance planning, bud-

geting, consolidation, and reporting activities, with

very little end-user training required; the tool lever-

ages the Microsot working environment with which

users are already comortable. SAP BusinessObjects

Planning and Consolidation also supports agile, exi-

ble planning scenarios in which business-side users

need quick, accurate planning inormation on the y

to make important business decisions.

To take these business planning and consolidation(BPC) capabilities to the next level, IT service provider

T-Systems has developed the BPCFrame tool as an add-

on to SAP BusinessObjects Planning and Consolidation

(see Figure 1). In this article, well explore six key

areas in which the BPCFrame tool can add value to the

SAP application.

1. Customizing Reports and

Input SchedulesWhile the standard eatures o SAP BusinessObjects

Planning and Consolidation accomplish the unctionalrequirements o a BPC development project, T-Systems

BPCFrame extends the application to ulll additional,

customer-specic requirements. Microsot Visual Basic

or Applications (VBA) programming unctions play a

key role here. For example, BPCFrame leverages VBA

unctions to help users add special layout elements,

user-dened buttons, entry validation, and more to

reports and input schedules created through the SAP

application. BPCFrame also allows dened screen areas

to be displayed or hidden dynamically, thus accommo-

dating users who require dierent views o the data.

2. Centralizing Developmentand MaintenanceSAP BusinessObjects Planning and Consolidation oers

line-o-business departments a wide range o planning

scenarios and reports to ulll their particular require-

ments. BPCFrame expands that scope even more,

especially in scenarios in which users would like to

urther customize those plans and reports. When com-

bined with the SAP planning application, BPCFrame

enables companies to centralize screen development

and avoid having to dene source code separately or

each BPC screen. This centralization cuts the time

and outlay required or development by up to 40%.

It also prevents employees rom making their own

changes to the VBA component, thus ruling out a

signicant source o errors. BPCFrame also enables

internationalization and urther adaptations by relocat-

ing objects to database tables (or example, introducingtext elements that are language dependent) without

requiring intervention in the scenarios or reports.

Bernd Stuhlmacher

Senior Business Consultant

T-Systems

BPCFrame consists of a self-deployableExcelAddIn and an ExcelTemplate

SAP BusinessObjects Planning and Consolidation server

SAP BusinessObjects Planning

and Consolidation Client/

Server-Communication

Self-deployed

BPCFrame-

ExcelAddIn

Centralized Maintenance

of Conguration/Layout

MS-Excel

Report_A.XLS

InputSchedule_B.XLS

SAP BusinessObjects Planning

and Consolidation-ExcelClient

BPCFrame-ExcelAddIn

Excel-Workbook

Report_A.XLS

InputSchedule_B.XLS

BPCFrame_ExcelAddIn BPCFrame_Template.XLT

Figure 1q The

architecture othe BPCFrame tool

rom T-Systems

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3. Encapsulating Microsot Ofce FeaturesThe reports and input schedules developed in SAP

BusinessObjects Planning and Consolidation can be

processed in two dierent environments: throughMicrosot Oce tools embedded in SAP Business-

Objects Planning and Consolidation or through stand-

alone Microsot Oce tools. In the embedded version,

the event control mechanism behaves somewhat dier-

ently than it does in the standalone version.

For example, when using the embedded version, it is

not always easy or the user to identiy an Excel Active-

Worksheet component because o the additional

worksheets that the SAP planning application opens

concurrently or internal use. To help, BPCFrame

oers the option o encapsulating the dierences o

the event control mechanism to provide transparencyinto this process.

BPCFrame also improves the way in which dierent

versions o Microsot Oce, such as Microsot Oce

2003 and 2007, are used in the SAP planning applica-

tion. In many companies, dierent versions o Micro-

sot Oce run in tandem with each other, and the

components o each version behave dierently, a act

that also aects the Word les and Excel spreadsheets

created with SAP BusinessObjects Planning and Con-

solidation. Once again, BPCFrame encapsulates the

responses to Microsot Oce unctions so that the SAP

planning application reacts in the same way, regardless

o the version o Microsot Oce being used.

BPCFrame also intervenes when competing Excel

add-ins interere with SAP BusinessObjects Planning

and Consolidation (that is, when they claim the same

resources). To prevent Excel rom crashing, BPCFrame

deactivates and then reactivates these Excel add-ins

automatically at runtime.

4. Streamlining Screen DevelopmentDuring SAP BusinessObjects Planning and Consolidation

screen development or reports and input schedules, there

is a possibility that unusable, inaccessible screens will be

generated unintentionally. This occurs when the program-

ming activities carried out or VBA unctions corrupt the

Microsot Oce les containing the screens. BPCFrame

prevents this generation o unusable screens by separating

VBA programming activities rom screen development.

5. Separating Functionality andConfguration DataBPCFrame enables structural separation between unc-

tionality and conguration data in the SAP planning

application. By isolating the application and control

modules within the application architecture, BPCFrame

prevents empty rows. This is important or ormatting

purposes because it keeps the rows rom being distrib-

uted unrecognizably across a worksheet, or example.

Furthermore, the separation allows or centralized

maintenance o the conguration data.

6. Managing Screen VersionsScreens used within SAP BusinessObjects Planning and

Consolidation are stored as BLOBs in the database. It is

important to note, though, that several versions o a

screen will likely exist throughout that screens lie cycle.

Thus, systemic version management is crucial, espe-

cially during development or i you want a reliable

backup system; in those cases, it should be possible

or the user to restore a screen version i needed. By

tagging each changed screen automatically, BPCFrame

supports ull version management or all screens.

Learn MoreWhen coupled with either version o SAP Business-

Objects Planning and Consolidation, BPCFrame rom

T-Systems delivers accurate and reliable planning and

reporting results or line-o-business departments. By

adding additional eatures to the application, T-Systems

BPCFrame can boost perormance, robustness, produc-

tivity, and maintainability, while enabling changes to

be implemented quickly, easily, and systematically.

For more inormation, contact Walter.Drangmeister@

t-systems.comor visit www.t-systems.com.n

BPCFrame: Functions and Benefts at a GlanceCuts development time and outlay o SAP BusinessObjects Planning and

Consolidation screens by up to 40%, leaving employees more time to

ocus on innovative, value-adding tasks

Fullls customer-specic planning and reporting requirements

Optimizes maintenance thanks to centralized VBA code

Encapsulates responses to dierent event control mechanisms and

Microsot Oce versions

Separates VBA programming activities rom screen development

Isolates the application and control modules rom each other within the

application architecture

Supports version management or all reports and orms created

Improves user-riendliness and productivity through additional control

unctions and intuitive operation
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Reports and Analytics: Only as Good

as the Data That Feeds ThemEnable More Ecient Database Management with DB2 or Linux, Unix, and Windows

Brigitte Blaeser

Sotware Developer

SAP NetWeaver BW on

IBM DB2 or LUW

IBM Deutschland Research

& Development GmbHunderlying all business intelligence (BI) sotwareis the supporting database in which the businesssdata resides. And because that database is brimming

with bits and bytes o enterprise inormation, the cost

o managing it (in terms o both money and time)

could greatly exceed the cost o your business intelli-

gence sotware investment.

Thats why SAP and IBM have partnered to bring

customers a relational database management system

that has been optimized or SAP applications. The

latest release o this platorm, called IBM DB2 or

Linux, UNIX, and Windows (DB2 LUW) version 9.7,

has built-in autonomic eatures to make managing

data simpler and more cost-ecient or database users

and administrators. These capabilities enhance the

perormance and value that customers derive rom

SAP NetWeaver Business Warehouse (SAP NetWeaver

BW) and the SAP BusinessObjects business intelli-

gence (SAP BusinessObjects BI) solutions that are

used to access the inormation. Lets take a detailed

look at our o these autonomic eatures.

1. Automatic Statistics Collection andReal-Time StatisticsWhen a query is submitted to the database, IBM DB2

uses catalog statistics to determine the most ecient

access plan or that query that is, it evaluates possi-

ble plans or executing the query and returns what it

considers the best option. However, out-o-date or

incomplete table or index statistics can lead to a sub-optimal plan, thereby slowing down query execution.

And its challenging and time-consuming or database

users and administrators to determine which statistics

to collect or a given query workload and keep these

statistics up-to-date manually.

Fortunately, with the automatic statistics collection

unctionality in IBM DB2, the database manager can

do all that or you. Automatic statistics collection can

occur synchronously at statement compilation time

using the real-time statistics (RTS) eature. In addition,

the RUNSTATS command can be enabled to simply

run in the background or asynchronous collection.

The SQL compiler initiates this statistics collection

and also determines which statistics should be col-

lected and how.

In SAP NetWeaver BW, during or ater maintenance

operations that have changed large amounts o data,

IBM DB2 executes explicit calls to the RUNSTATS util-

ity. This provides accurate statistics to the DB2 query

optimizer or queries that are accessing the new,

changed data. With real-time statistics available, the

SAP NetWeaver BW system checks to see whether real-

time statistics are enabled and, i they are, then the

RUNSTATS execution stops. Instead o explicitly col-

lecting statistics, the SAP NetWeaver BW system relies

on the DB2 engine to abricate or collect statistics dur-

ing the creation o an access plan whenever needed.

2. Sel-Tuning Memory Manager(STMM)Historically, database memory conguration and tun-

ing was one o a database administrators main tasks,

and it was a tedious and time-consuming one due to

changing workloads. But the new sel-tuning memory

manager (STMM), introduced with version 9.1 o IBM

DB2 or LUW, means that administrators no longer

need to tackle this task and can instead use the time

they used to devote to it on other priorities.

The main idea behind the STMM is that the data-

bases memory parameters that is, the size o the

sorting area, buer pools, and the lock list, or exam-ple are automatically adapted to the workload.

Through simulation calculations, the STMM calculates

the parameter changes to best t the changing work-

load demands.

The STMM can work in one o two modes auto-

matic or xed value. In SAP systems, we recommend

that the instance memory be a xed value. Within this

boundary, the STMM can then automatically control

and tune the size o each memory consumer. In addi-

tion to reducing administration eort, the STMM can

also lead to better-running systems, since a databases

Note!

STMM is able to

tune multiple

databases and

instances that

reside on the

same server.

Hans-Juergen Moldowan

Technology Consultant

IBM Deutschland Research

& Development GmbH

Waldemar Gaida

SAP-Certifed Technical

Consultant

IBM Enterprise Business

Solutions

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memory settings have a considerable impact on its

overall perormance.

3. Automatic MaintenanceIBM DB2 or LUW also oers a variety o automaticmaintenance unctions that, when initiated, can help

enable more productive operations (see Figure 1).

These unctions include automatic backups (see

sidebar), automatic RUNSTATS, and automatic

REORGs, to name a ew. To avoid having these jobs

compete with production or resources, the automatic

maintenance settings allow users to speciy time

windows during which automatic utilities and other

maintenance-related activities are allowed to run

these are reerred to as maintenance windows.

The IBM DB2 database lets the user dene both

online and ofine maintenance windows. That is, itallows them to assign online maintenance activities to

online maintenance windows, while ofine activities

can be assigned to ofine windows. Note that ofine

here does not mean that the database itsel will be

ofine, but rather that, during these windows, access

to the database is exclusively reserved or automatic

maintenance activities. Online maintenance windows,

on the other hand, allow automatic maintenance

activities and other applications, utilities, or users to

concurrently connect to the database.

Online maintenance activities tend to compete or

resources with production workload, so it makes the

most sense to schedule them during times o low

productivity, such as night hours between 8:00 pm and

6:00 am, when it is very likely that users will not be

working with the SAP system. However, i or some

reason the maintenance activities dont nish during

the dened window, IBM DB2 also enables the main-

tenance activities to keep running until they are

completed, even i they exceed the boundaries o the

window. This way, you can avoid delays in ullling

important maintenance needs.

4. Automatic StorageTable spaces are a critical part o any IBM DB2 data-

base since they contain the tables and indexes o the

database. Historically, table space ull situations

could occur quite easily as a result o incorrect moni-

toring o ree table space.

With the automatic storage unctionality in IBM

DB2, the database manager completely handles the

administration o table spaces and eliminates the need

or manual intervention, making administration eas-

ier and more cost-ecient. To dene a database to use

this unctionality, the user needs only to dene a stor-

age pool that is associated with the database.

Learn MoreIBM DB2 oers the perormance, scalability, and reli-

ability companies need to get the most out o your BI

investment, all on your choice o platorm, rom Linux

to z/OS. Learn more about how customers are trans-

orming their data center with IBM DB2 by visiting

ibm.com/db2.n

Automatic BackupsThe IBM DB2 database sotware includes an automatic backup unctionality

to ensure that ull database backups are automatically perormed when

needed. This unctionality can be enabled using the DBA Cockpit to support

ull online and ofine backups. For online backups, the roll-orward recovery

unctionality that is, the archiving o log les must be enabled so that

other applications can work on the database. An ofine backup, on the

other hand, establishes an exclusive connection to the database, and no

other applications can access the database concurrently.

Figure 1q

Conguring

the automatic

maintenance settings
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data can provide power, but i that data is wrong, ori you dont have an eective way to navigate it, itcan leave you powerless. Even with the explosion o data

owing into todays companies, business leaders are

operating with larger blind spots than ever beore.

According to a recent IBM Global Business Services sur-

vey o 225 business executives, one in three executives is

making major decisions with incomplete or untrust-

worthy inormation.1 IBM has also ound, in working

with thousands o organizations worldwide, that many

companies get their data rom disjointed sources and

lack the right analysis tools to turn all o that data into

actionable insight.

There is a major opportunity or businesses to create

a competitive advantage when business process man-

agement is coupled with new business intelligence (BI)

technology and analytics capabilities. The opportunity

becomes even greater when BI solutions work in real

time to translate data into actionable insights at the

pace o your business.

Thats why IBM has teamed up with SAP to oer

in-memory computing using SAP High-Perormance

Analytic Appliance (SAP HANA) sotware to help busi-

nesses quickly turn their growing data into usable

insights that enable smart, innovative decisions.

In-Memory Analytics DriveBusiness TransormationBusiness leaders in the new economic environment ace

intense pressure to cut costs and optimize resources andcapital productivity on a global basis. In a truly globally

integrated enterprise, work ows to where it can be

done best, emphasizing repeatable processes, optimized

assets, and integrated operations. SAP HANA provides a

platorm to accelerate the operationalization o this

globally integrated enterprise through:

Architecture simplifcation: Since SAP HANA pro-

vides in-memory business applications, it eliminates

1 LaValle, Steve. Business Analytics and Optimization or the

Intelligent Enterprise. IBM Institute or Business Value (2009).

the need to have a copy o the database or transac-

tional systems. The sotware, which is groundbreak-

ing yet non-disruptive to existing landscapes, also

streamlines the IT landscape and reduces TCO.

Process integration: SAP HANA supports consolida-

tion and acceleration o both transactional and multi-

dimensional in-memory data on one platorm,

without aecting perormance. This enables mixed

workloads o analytics, operations, and perormance

management in a single system. All o this means you

can achieve greater exibility to deliver innovative,

real-time analysis and reporting scenarios.

Data acceleration: SAP HANA provides an environ-

ment that supports real-time decision making, simu-

lation, and what-i analysis to enable smarter business

decisions that are supported by increased visibility

into large volumes o business inormation. This also

allows organizations to more nimbly react to business

events through real-time analysis and reporting o

operational data.

Get the Right Technology to SupportIn-Memory ComputingIBM is teaming up with SAP to oer SAP HANA as a

rapid-deployment solution by leveraging IBM hardware

and memory technology. SAP HANA can be deployed

alongside existing SAP transactional systems and SAP

NetWeaver Business Warehouse (SAP NetWeaver BW)

systems to quickly solve specic business problemsaround data-intensive analysis, easing the burden on

transactional systems and providing real-time analytics.

When deploying SAP HANA, IBM provides an architec-

ture assessment and benchmark, a proo o concept,

express deployment, and strategic business alignment.

Combining SAP HANA with IBM System x and

BladeCenter servers that use eX5 technology enables a

scalable solution and benets customers with a shared

vision that delivers a whole new level o unprecedented

BI perormance, while still remaining cost eective. To

learn more, visit www.ibm-sap.com/hana.n

Better Business Through

In-Memory AnalyticsStrengthen Your Business Intelligence, Analytics, and Inrastructure with SAP and IBM

Don Mettica

SAP Business Analytics

Global Practice Leader

IBM Global Business

Services

IBM and SAP are

working to helpbusinesses turn their

data into usable

insights that enable

smart, innovative

decisions.

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Lowered Costs or Improved Perormance?

Achieve Both by Optimizing SAP NetWeaver BW with Nearline Storage andEnhanced Analytics

Werner Hop

CEO

Dolphin

every company wants to make better business deci-sions. Thats why enterprises are implementing busi-ness intelligence (BI) applications like SAP NetWeaver

Business Warehouse (SAP NetWeaver BW) and using

them to consolidate vast quantities o inormation, acili-

tate reporting and analytics, and enable smarter decision

making on the business side. But what about IT?

IT leaders have to make important decisions, too

decisions about how to best manage the data within

the BI environment, or instance. Smart IT decision

making relies on upront planning and innovative stor-

age architectures to help manage data storage and

archiving or optimal perormance and lower costs.

End the Cost-or-Perormance DilemmaDoes high perormance necessarily mean high cost? Does

reducing costs require a sacrice in perormance? On one

hand, demand or ast access to business analytics requireshuge data volumes to be available or on-demand queries.

On the other hand, replication and aggregation during

the transormation and loading process creates even

more data in the BW system. Keeping more data online

increases costs and slows database perormance. The cost-

or-perormance dilemma or SAP NetWeaver BW users

seems stark, but it doesnt have to be.

Dolphin implements the right balance o perormance

and cost or its customers, using a data aging strategy

tailored or the SAP NetWeaver BW environment. The

strategy involves moving a subset o data to nearline

storage, which reduces the load on the online system andthus maintains overall perormance. With compression

ratios typically 15:1 or higher, maintaining inormation

in the nearline system signicantly lowers total costs.

Nearline Storage and Column-Based

AnalyticsA traditional inormation liecycle management strat-

egy in an ERP environment separates static data rom

active transactions in the online production database

and archives it on a less expensive, slower-access storage

tier. In BW applications, on the other hand, users still

query a large volume o static data and need ast access

to inormation over a longer period o time. Incorporat-

ing column-based storage technology or nearline data

that is still used in queries delivers both cost and

perormance advantages needed or optimized SAP

NetWeaver BW operations.

The solution requires no archive les, indexes, or

aggregates and enables quick ad hoc query response

times. Dolphin delivers column-based analytics and

nearline storage as part o an SAP-certied nearline

storage solution, PBS CBW Nearline Storage with opti-

mized analytics. (Dolphin is a North American reseller

and integrator o PBS sotware or SAP solutions.) Cou-

pled with Dolphins proven approach to SAP archiving,

PBS CBW Nearline Storage:

Allows archiving rom SAP NetWeaver BW to

nearline storage

Provides business users with transparent data accessand improved perormance

Requires no IT resources or user training, since users

can access the nearline data the same way they access

online data

With PBS CBW Nearline Storages advanced column-

based database optimized or business analytics, cus-

tomers can manage rising data volumes and meet the

demand or higher speed. Compression o read-only

data is typically 90% or more in the nearline system.

A Win-Win SituationWhen companies combine column-based database

archiving with nearline storage, the results include dra-

matically aster search and query perormance and

lower operating costs. Moving data into the nearline

archive can instantly reduce online database strain and

ease long-term database growth. Business users can per-

orm queries using nearline, archived data at near-

online speeds.

In other words, the cost-or-perormance battle is over;

everybody wins. And that is a smart IT decision. To

learn more, visit www.dolphin-corp.com.n

See Dolphins

white paper SAP

NetWeaver BW

Archiving withNearline Storage

and Optimized

Analytics

at http://pages.

dolphin-corp.com/

BWArchivingWP.

html.
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Winning Battles in the BI War Zone

Closed-Loop Perormance Management rom Every Angle Is the New Secret Weapon

Mark Knowles

Vice President o Sales

and Marketing

Every Angle US

awar rages inside many businesses. The war zone isthe intersection o business intelligence (BI) and oper-ational perormance management. While management

ghts or improved business perormance using dashboards,

scorecards, and reports, oot soldiers in the operational

trenches battle with inadequate inormation derived rom

static reports, spreadsheets, and complex databases. Hun-

dreds o business processes, such as cash-to-cash, order ul-

llment, and order-to-cash, clash in this war zone.

Lets consider two examples o companies dealing

with a customer service issue, the rst using BI tools that

use top-down, aggregated data, and the second using a

solution that gives it a deeper look at its business opera-

tions. Both companies have a dened customer service

KPI o perect order perormance (meaning that orders

are executed on time, in ull), but they monitor and

manage this KPI very dierently.

Example #1: Using Traditional BI ToolsAt Company A, the director o operations looks at her

dashboard and notices that the overall level o perect

order perormance is declining. She can drill down and

see that many o the issues are related to late deliveries

originating rom a certain production plant. But she

cant drill down enough to answer, Why did this hap-

pen? and What actions are we taking to improve and

prevent this? So she contacts the plant manager, who

contacts his production managers, shit supervisors, and

other key stakeholders. They review line and depart-

ment data, request special reports, and conduct manualinvestigations until the root cause o the declining

perect order perormance is identied: a consistently

late supplier o raw materials.

Company A nds the answer it needs, but only

ater a lengthy process. This company suers rom a

common problem many crucial operations questions

cant be predened, and they can be time-consuming

to answer. Far too oten, operations data is cobbled

together in Microsot Excel and Microsot Access

reports using dozens o data extracts that require the

IT departments involvement.

Example #2: Using the Every Angle ClosedLoop Perormance Management SuiteMeanwhile, Company B is alerted to the potential per-

ormance issue early on and proactively prevents a nega-

tive trend. With SAP NetWeaver Business Warehouse

(SAP NetWeaver BW) and SAP BusinessObjects BI solu-

tions, Company Bs users can visualize the impending

order issue. The Every Angle Dashboard Engine helps by

providing structured data or each KPI, including hun-

dreds o Every Angle-derived attributes or supply chain,

nancials, controlling, and more. Once the order issue is

recognized, Company Bs users can easily transition rom

predened, drill-down capabilities into ad hoc interactive

analysis using the Every Angle console. They can look

across orders, plants, batches, and materials to identiy

late purchase and transer orders, production bottlenecks,

planning and scheduling issues, and inventory shortages

all beore the customer experiences a problem.Furthermore, creating or modiying a BI report in SAP

NetWeaver BW or SAP BusinessObjects BI solutions is

easy or Company Bs users since they can do so in mere

minutes using Every Angle technologies.

Win the Business Perormance BattleWhen coupled with SAP BusinessObjects BI solutions or

SAP NetWeaver BW, Every Angles Closed Loop Peror-

mance Management Suite enables users to easily identiy

business problems and drill down into any operational

metric to identiy root causes and initiate corrective

actions. Every Angles built-in predictive analytics orsupply chain and operations, combined with nancial

analytics, provide this closed-loop perormance manage-

ment unctionality. And it only takes about three days to

implement the solution, three minutes to build a KPI in

the Every Angle console, and three seconds to run it.

Using SAP NetWeaver BW or SAP BusinessObjects

BI solutions combined with the Every Angle Dashboard

Engine, you can enhance your BI platorm with closed-

loop perormance management, the new secret weapon

to win battles in the BI war zone. To learn more, visit

www.EveryAngle.com/InsiderBI .n

Every Angle...helps

the management o

the breweries to get

a better grip on the

overall perormance

o the supply chain,

which will ultimately

help Heineken

Netherlands to

service its domestic

and international

customers better

against lower costs.

Fred Holvast,

Logistics Director,

Heineken Netherlands

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Paul Nannetti

Global Service Line Leader

Business Inormation

Management

Capgemini

Better Business Intelligence Starts with

Better Data QualityEnsure Trustworthy Inormation with Scorecards and a Data Quality Firewall rom SAP

in a recent Capgemini survey o senior leaders atglobal companies across multiple industries, execu-tives said that they could improve business perormance

by 27% i only they were better able to exploit inorma-

tion.1 These leaders rightly perceived that access to

better inormation could enable knowledge workers to

respond proactively in changing environments, make

sharper decisions, and create sustainable value. Yet,

while business intelligence (BI) projects have been on

CIOs agendas or years, many companies are still thirsty

or knowledge, even though theyre drowning in data.

At Capgemini, we believe that a common cause o this

situation is a lack otrustworthy inormation at workers

ngertips. Many organizations dont trust their data

because maintaining its quality is a challenge, leading to

a general lack o condence in the organizations inor-

mation assets. While its natural or companies to turn to

a master data management (MDM) solution to address

this challenge, they should rst consider a data quality

management (DQM) approach, which involves solutions

such as data quality scorecards and rewalls.

1 Capgemini Intelligent Enterprise survey (2008 ).

Check the Quality o Your Existing Data

with a Data Quality ScorecardWhen managing master data, data stewards need to be

able to check data quality against a set o business rules

to understand i the quality level meets the organiza-

tions needs. Data quality technology can capture key

data quality metrics and present them to data stewards,

allowing them to analyze and drill down into the data

in a way that illustrates how data inadequacies result in

business impacts. This inormation is then typically

incorporated into data quality scorecards built using

SAP BusinessObjects Data Quality Management and

SAP BusinessObjects BI sotware.

Keep Out the Bad Data with a

Data Quality FirewallData quality can, andshould, be managed at the point

o entry. A real-time data quality component, known as

a data quality rewall (such as the one provided with

SAP BusinessObjects Data Quality Management) can

be used to check each entry record in real time as it is

authored by the end user. The data quality rewall then

provides real-time response inormation about the

quality o data entering an application. When errors are

ound in the ormat or content o the data, the solution

indicates this deciency to the end users, giving them

an opportunity to correct the data before saving it.

Get Started with Reactive and

Proactive DQMData quality is the oundation o BI. Capgemini has a

portolio o DQM oerings, as well as data governance

and MDM services, designed to help with everything

rom creating a vision to delivering a solution.

We suggest starting with our Data Quality Assess-

ment, a diagnostic test to determine your inormation

opportunities and challenges. To learn more, visit http://

capgemini.com/services-and-solutions/technology/

business-intelligence/overview.n

Justin Norwood

Principal

Business Inormation

Management

Capgemini

Getting Started with SAP BusinessObjects Solutions?Take Advantage o Capgeminis Adoption ServicesTo start businesses on the road to more eective BI, Capgemini oers a set

o SAP BusinessObjects adoption services, designed to help companies morequickly and eectively adopt and innovate with SAP BusinessObjects solutions.

When a customer engages with Capgemini or these services, we rst

help them identiy the right SAP BusinessObjects components needed to

deliver their desired business benets. Then, we ensure that the company

has the appropriate technology inrastructure in place to support those

components. Once we dene a clear adoption roadmap, our team o

experts and our industrialized rightshore capability can help the company

execute upon that roadmap.

For more inormation about these services, email [email protected].
http://sapinsider.wispubs.com/http://sapinsider.wispubs.com/http://sapinsider.wispubs.com/http://sapinsider.wispubs.com/http://sapinsider.wispubs.com/http://sapinsider.wispubs.com/http://sapinsider.wispubs.com/http://sapinsider.wispubs.com/mailto:[email protected]:[email protected]:[email protected]:[email protected]://sapinsider.wispubs.com/http://sapinsider.wispubs.com/

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Companies want, and now even expect, casual busi-ness users to be able to gain insight into relevantbusiness data at the speed o thought. But is that even

possible without assistance rom a business analyst?

Ater working on more than 7,000 SAP integration and

implementation projects worldwide, Fujitsu can saely

say that it is possible. But there is a certain recipe you

must ollow. You need not only the capabilities o SAPs

business intelligence (BI) tools, but also a strong ounda-

tion o technology expertise to leverage those tools.

First, Get the Right CapabilitiesWith SAP BusinessObjects Explorer, customers get a

sel-service, search-driven discovery solution or explor-

ing and analyzing their enterprise data. This oering

brings the high-perormance, in-memory capabilities o

SAP NetWeaver Business Warehouse Accelerator

(SAP NetWeaver BW Accelerator) to an intuitive, ront-

end interace where casual business users can search

and explore large volumes o enterprise data to quickly

discover relationships and uncover the root causes

o issues.

Also valuable is the SAP NetWeaver Enterprise

Search application, which provides a simple, web-based

search interace to help business users navigate critical

business inormation by enabling seamless, secure

access to SAP and non-SAP inormation and processes.

New in 2010, the SAP High-Perormance Analytic

Appliance (SAP HANA) is an optimized hardware

and sotware combination that provides a data-source-agnostic, multi-purpose appliance or exploring and

analyzing transactional and analytical data. Fujitsu is an

SAP platorm partner ocused on providing comprehen-

sive SAP HANA inrastructure oerings and services.

Next, Secure a Foundation or the ToolsWeve established that easy, ast, and reliable access to

relevant data warehouse inormation requires superior

BI solutions. But it also needs a comprehensive ounda-

tion, including an optimized IT inrastructure and

implementation, integration, and support services.

Insight at the Speed o Thought:

Its Possible with the Right BI FormulaAchieve Faster, Easier Access to Business Data with Oerings rom Fujitsu and SAP

Stean Schubert

Director

Product Marketing

Enterprise Sotware and

Solution Business

FujitsuFujitsus solutions and service oerings provide custom-

ers with this end-to-end project coverage via:

The pre-installed, SAP-certied Fujitsu Solution Busi-

ness Warehouse Accelerator Inrastructure V3.0 or

SAP NetWeaver BW Accelerator, SAP BusinessObjects

Explorer, and SAP NetWeaver Enterprise Search. This

uture-proo oering leverages industry-standard

Fujitsu PRIMERGY blade servers, the Linux operating

system, and, with an entry package, SAPs innovative

TREX Persistency Manager (TPM) technology or

storing SAP NetWeaver BW Accelerator and SAP Busi-

nessObjects Explorer data instead o using an external

storage subsystem resulting in major cost savings.

Integration and implementation services specic

to SAP NetWeaver BW Accelerator, SAP Business-

Objects Explorer, and SAP NetWeaver Enterprise

Search. These services are based on best-practice

templates and are designed to minimize customers

integration eorts through standardized peror-

mance checks and the evaluation and design o com-

plete architectures and processes. Customers can

typically start working with their new applications

within only two to three days o delivery.

Maintenance services or the Fujitsu Solution Busi-

ness Warehouse Accelerator Inrastructure V3.0. Our

SolutionContract or maintenance and support ser-

vices completes the picture, ensuring optimal sae-

guarding or your data search and retrieval with a

single point o contact or all inrastructure-specictopics. Fujitsu oers both reactive and proactive ser-

vices based on a remote service connection, thus ur-

ther reducing operating eorts. (Please note that SAP

will still provide the SAP sotware maintenance.)

Learn MoreTo ensure that your business intelligence environment

will give you a competitive advantage, you need the

proper BI capabilities rom SAP, as well as a strong

service and inrastructure oundation rom Fujitsu. To

learn more, visit http://ts.ujitsu.com/bwa.n

Companies expect

insight at the

speed o thought.

Fujitsu has the

recipe to make

this expectation

a reality.

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Business Intelligence Can Be aLong Journey So How Do You

Start Delivering Value Now?4 Tips or Seeing Results Early and Oten

Richard Starnes

Principal

Inormation Management

Deloitte Consulting LLP

Pop quiz: What are your long-term business intelli-gence (BI) goals? What business problems will yourBI solutions help you solve? Chances are you already

have good answers to these questions since BI is now a

leading business and technology issue or many compa-

nies. Business leaders know the value it can bring or

supporting decision making, reducing risk, introducing

cost eciencies, and improving inormation quality.

But what is your roadmap or reaching those goals?

For many companies, the picture becomes cloudy here.

For starters, there are more BI-ocused sotware solu-

tions available rom SAP now than ever beore. And,

while its great to have options, it can be hard to know

which conguration is the smartest choice or your

business. Plus, many companies dont know where to

begin since it can be dicult to analyze how well a com-

panys current BI system works, where it alls short, and

how much incremental value a transition will deliver.

For all these reasons, BI is not a quick-hit initiative.

Its a journey. But businesses can still see results along

the way i they take the right approach. Here are our

tips or demonstrating BI results early and regularly.

1. Take Time to PlanExperienced mountain climbers dont just grab their

gear and head to the mountain not when theyre try-

ing to reach an imposing new peak. They careully plan

out each stage o the climb with their hiking teams. Its

the same with improving or implementing a BI solution

you need to take the time to understand the realrequirements, engage with stakeholders, and create a

vision that will sustain everyone through the long haul.

2. Identiy

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