Recap What is pseudolistening? What is defensive listening? What is message overload? What is selective listening?

Communication and Emotion

Chapter 7 Lecture/Recap

What are Emotions? More than just feelings Internal feelings and feelings

associated with a relationship “orients us to, and engages us with,

what matters in our lives…” Can be experienced as a blend of

emotions

Real Feelings vs. Manufactured Feelings

Part of some scholars’ definition (e.g. Buzzanell & Turner, 2003; Tracy, 2005)

Examples of Manufactured Feelings?

Category System System #1

• Valence Positive or negative feeling?

• Activity Action or Passivity?

• Examples Active-Negative: Fear Active-Positive: Excitement Passive-Negative: Depression Passive-Positive: Calmness

System #2• Intensity

Labeling emotions

• Examples Annoyance --- Anger ---- Rage

Dualisms Associated w/ Emotions

Dualism: polar opposites = totality of something; either-or

Mind ----- Body• Mind: Reason ----- Emotion

Links between emotion, body, and reason?

Emotions impact physical functions? Emotions help with reasoning

Emotion and TheoryTHE BIOLOGICAL THEORY OF EMOTION

THE SOCIAL INTERACTION THEORY OF EMOTION

• Emotion = biological• All people = same

experiences w/ emotions• Emotion and thought =

separate• Observable emotional

expressions > meaning

• Affect of biology AND social factors

• What does a person do before, during, and after the emotion is felt/displayed?

• Others’ reactions impact feelings

• Emotions interrelated with cognitions

• Not universal• Subjective meaning

Communication + Emotion Emotional Contagion Emotional Experience Emotional Communication Communicating Emotionally Emotional Effects

How to Communicate Emotions?

http://www.youtube.com/watch?v=CfXTcycZu1k

Verbal Cues• Often indirect cues• Examples: sarcasm, rhetorical questions

Nonverbal Cues• Facial expressions among most common• Also consider paralanguage

Combinations of Cues

Communicating Emotions: FOCUSING ON

INTERPERSONAL COMMUNICATION

Movie Clip (Wedding Scene – Sex and the City)Application Exercise

What influences emotional communication?

Context• Feeling rules• Emoticons (for online environments)

Meta-Emotion Culture

• The way cultures think about emotion• The way cultures communicate emotion

Gender and Sex• Stereotypes attached to gender and sex• Women/femininity = more expressive; agree?• Influence of age

Using and Developing Emotional Communication Skills

Bright side vs. Dark side Developing individual emotional skills

• Know your feelings• Analyze the situation• Own your feelings (I-messages)• Reframing• Empathize