what is pseudolistening? what is defensive listening? what is message overload? what is selective...
TRANSCRIPT
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Recap What is pseudolistening? What is defensive listening? What is message overload? What is selective listening?
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Communication and Emotion
Chapter 7 Lecture/Recap
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What are Emotions? More than just feelings Internal feelings and feelings
associated with a relationship “orients us to, and engages us with,
what matters in our lives…” Can be experienced as a blend of
emotions
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Real Feelings vs. Manufactured Feelings
Part of some scholars’ definition (e.g. Buzzanell & Turner, 2003; Tracy, 2005)
Examples of Manufactured Feelings?
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Category System System #1
• Valence Positive or negative feeling?
• Activity Action or Passivity?
• Examples Active-Negative: Fear Active-Positive: Excitement Passive-Negative: Depression Passive-Positive: Calmness
System #2• Intensity
Labeling emotions
• Examples Annoyance --- Anger ---- Rage
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Dualisms Associated w/ Emotions
Dualism: polar opposites = totality of something; either-or
Mind ----- Body• Mind: Reason ----- Emotion
Links between emotion, body, and reason?
Emotions impact physical functions? Emotions help with reasoning
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Emotion and TheoryTHE BIOLOGICAL THEORY OF EMOTION
THE SOCIAL INTERACTION THEORY OF EMOTION
• Emotion = biological• All people = same
experiences w/ emotions• Emotion and thought =
separate• Observable emotional
expressions > meaning
• Affect of biology AND social factors
• What does a person do before, during, and after the emotion is felt/displayed?
• Others’ reactions impact feelings
• Emotions interrelated with cognitions
• Not universal• Subjective meaning
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Communication + Emotion Emotional Contagion Emotional Experience Emotional Communication Communicating Emotionally Emotional Effects
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How to Communicate Emotions?
http://www.youtube.com/watch?v=CfXTcycZu1k
Verbal Cues• Often indirect cues• Examples: sarcasm, rhetorical questions
Nonverbal Cues• Facial expressions among most common• Also consider paralanguage
Combinations of Cues
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Communicating Emotions: FOCUSING ON
INTERPERSONAL COMMUNICATION
Movie Clip (Wedding Scene – Sex and the City)Application Exercise
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What influences emotional communication?
Context• Feeling rules• Emoticons (for online environments)
Meta-Emotion Culture
• The way cultures think about emotion• The way cultures communicate emotion
Gender and Sex• Stereotypes attached to gender and sex• Women/femininity = more expressive; agree?• Influence of age
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Using and Developing Emotional Communication Skills
Bright side vs. Dark side Developing individual emotional skills
• Know your feelings• Analyze the situation• Own your feelings (I-messages)• Reframing• Empathize