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IAPMO R&T REGISTRATION SERVICES5001 E. Philadelphia St, Ontario, CA 91761

AUDIT REPORT

Audit No.: ISO-09-20413

Jakarta, 19 May 2017

PT PAMOR NUGRAHARukan Puri Botanical Residence Blok I 10 No. 20 Joglo KembanganIndonesia

Dear Mr. Sutijo,

Please find attached the audit report raised as a result of our recent audit of your management system to the ISO 9001:2008 standard conducted in your facility on 05/19/17.

We thank you and your organization for the support and co-operation given during the audit.

Best Regards,

Swasto Marganto_______________________________________________________

Lead AuditorIAPMO R&T Registration Services

Disclaimer

This is a confidential report and is subject to the confidentiality agreement between the client and IAPMO R&T as documented in IAPMO R&T Policy. The contents of this report may be disclosed only in its entirety by authorized persons or personnel.

ISO FORM 009 Issued: 3/30/00 Revised: 03/28/2016 of 21


AUDIT REPORT

Section 1 – Company Information

Company Name:PT. PAMOR NUGRAHA

Address: Rukan Puri Botanical Residence Blok 1-10 No. 20/21 Joglo Raya, Jakarta Barat

Indonesia

Contact Person: Mr . Sutijo

Title: Management Representative

Phone/E-mail: +6221 58900075

Section 2 - Audit Information

Audit No.: ISO-09-20413

Type of Audit: Surveillance Audit

Audit Date(s): 0 5 /19 /17 Duration: 1 days # of Auditor(s): 1 # of Empl.: 13 employees

Audit Standard: ISO 9001:2008

Scopes of Registration:Provision of Project Managemetn of Mechanical & Electrical Work

Exclusions/Justifications: 7.3 Design and development - All design activities are not applicable, the project owner provide all the information and company only executed the project.7.5.2 Validation process - There is no special process, all stages can be verified Audit Team: Swasto Marganto – Team Leader

None – Team Member(s)Section 3 – Audit Summary

NCR Found: None Major: Minor: Observation: Follow-up Required: Yes No; Note:

Previous NCR: None Major: Minor: Observation: Follow-up Required: No, close-out date:

Yes, see explanation on page of this report

Previous NCR: Not Applicable (This is the stage one audit)



AUDIT REPORT

Section 4 – Audit DetailsPurpose and Scope of this Audit:To evaluate the suitability, adequacy and effectiveness of the organization’s Management System in meeting the requirements of the ISO 9001:2008 standard and the organization’s ManagementSystem Documentation, for the declared scope of registration.

Current issue/revision of the manual: MM.PN, Rev 0, dated 1 January 2013

Status of any previously recorded non-conformances:The results of previous non-conformances found during the last audit have been reviewed to assure that appropriate correction and corrective action has been implemented to address any nonconformity identified. This review has concluded that:

Any nonconformity identified during previous audits has been corrected and the corrective action continues to be effective.

The management system has not adequately addressed nonconformity identified during previous audit activities and the specific issue has been redefined in the nonconformity section of this report.

Positive Aspects of the Management System:PT PAMOR NUGRAHA still implemented and well managed the quality management system in accordance with the requirements of ISO 9001:2008.

The management system documentation still demonstrated conformity with the requirements of the audit standard and provided sufficient structure to support implementation the quality management system.

PT PAMOR NUGRAHA still demonstrated effective implementation of quality management system.

PT PAMOR NUGRAHA still demonstrated the establishment objectives and targets and monitored progress towards their achievement.

Throughout the audit process, the quality management system demonstrated overall conformance with the requirements of the audit standard.

Overall Assessment:

Assessment of: Document Control and Record ControlAudit trails and sources of evidence:1. Auditee: Management Representative2. Pengendalian Dokumen/Data, SOP.MR.07, Rev.00 dated 01/01/20133. Pengendalian Catatan Mutu, SOP.MR.05,Rev. 00 dated 01/01/2013 4. Form Daftar Induk Dokumen 5. Form Permohonan Perubahan Dokumen 6. Form Lembar Serah Terima Dokumen7. Form Permohonan Penggandaan Dokumen8. Form Daftar Catatan Mutu Evaluation and conclusions:4.2.3 Control of Document



AUDIT REPORT

Organization maintain control of document procedure for establish, review, approve, and distribution of document. Controlled document distributed using wet stamp CONTROLLED COPY as per distribution list. Referenced Control of Document Procedure, SOP/MR/07,Rev. 00 dated 01/01/2013 .

Documents are controlled and available at the point of use, availability were checked at Administration section.

MR kept the master list of documents, all the documented procedures, manual, work instruction, forms are listed to show the current revision. There was no new revision since the last surveillance audit.

External document were listed on external document masterlist, that related to Legal document and requirement. MR kept the list of external document.

Change mechanism also reviewed, there was no change. The mechanism found meets the requirement of ISO 9001:2008 and control of document procedure.

4.2.4 Control of RecordAll processes maintains their record. It is complete and legible. Referenced Procedur Pengendalian Rekaman, SOP/MR/05, Rev.00, dated 01/01/2013.

The storage for record control as per project, it means any record related to project is in the same folder, for easy retrieval. The retention period was set for at least 5 years. Sample reviewed for last internal audit checklist of the year 2014 archievs in MR and bidding records of the year 2012 in marketing department.

It was verified that this mechanism and implementation meets the requirement of ISO 9001:2008.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Management Review, Quality Policy and Quality Objectives, Management Commitment, Internal Communication

Audit trails and sources of evidence:1. Auditee: Top Management, Management Representative2. Management Review procedure,SOP.MR.02,Rev. 00 dated 01/01/2013 3. Notulen Rapat Tinjauan Manajemen (12 May 2017)4. Quality Policy statement5. Quality Objective6. Internal communication7. Manual Sistem ManajemenEvaluation and conclusions:

5.1 CommitmentTop Management (Mr. Gos Wahyudi) is still committed towards continual improvement of QMS. This was evidenced in conduct of internal audits, management review, improvement plans.

The Company determine and provide the resources needed to implement and maintain the quality management system and continually improve its effectiveness, and to enhance customer satisfaction by meeting customer requirements and/or regulation applicable to their business.

There was no change appointed person for Management Representative, PIC for MR is still Mr. Sutidjo, organization using assignment letter for this matter.

5.3 Quality policy



AUDIT REPORT

Quality Policy is still use the last version and signed by top management, displayed, socialized to all employees. It defined with focus on customer satisfaction, and for continual improvement. It has been checked and reviewed and comply with the requirement of ISO 9001:2008. Level of understanding has been verified on site, and personnel understand the policy, i.e. Bharata Yudha as technician and Aditya as office boy.

It was verified that this mechanism meets the requirement of ISO 9001:2008.

5.4.1/5.4.2 Quality objectiveQuality objectives defined at all relevant functions and levels. Almost objective defined on January January 3rd, 2017. The mechanims of monitoring the achievement was reviewed, and found complied. Sample was observed for 2 sample:1. There was no complaint with commercial invoice penalty by December 20172. Marketing get project not less 6 projects by December 2017.


5.5.3 Internal communicationInternal communication is utilized within the organization, such as board, meetings, and email. Based on interview with various personnel, there were sufficient evidence that the current internal communication methods are effective.


5.6 Management reviewLast management review meeting was conducted on 5/12/2017 and minutes of management review meeting are kept and maintained by MR. All agenda as per standard requirements were covered during this meeting. Output record as action plan.


8.5.2/8.5.3 Any corrective and preventive actionCorrective and preventive action request so far issued as result from any activity. CAR request was raised as a result of internal audit result. Reports show that nonconformity were reviewed and handled using the corrective action system, documented root cause, correction, corrective action and follow-up.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Internal AuditAudit trails and sources of evidence:1. Auditee: Management Representative2. Internal audit procedure, SOP.MR.01,Rev. 00 dated 01/01/2013 3. Form Jadual Audit Mutu Internal 4. Check List Audit Mutu Internal6. Form Audit Report9. Laporan Hasil Audit Mutu InternalEvaluation and conclusions:4.2.3 Contorl of DocumentDocuments are controlled and applicable documents are available at the point of use. Referenced: Internal Audit procedure, QMR-PRO-03, Rev 0, dated 2/10/2013

4.2.4 Control of Record



AUDIT REPORT

Records are complete and legible. Referenced: Internal Auditor List, Audit Checklist, Audit Report, CAR dated 5/4/2017. There were 11 observations for improvement included preparation all sections in organization to up-grade their quality management system to comply with ISO 9001:2015 Requirements.

8.2.2 Internal audit processInternal audit is determined in annual program, auditor selection, auditor qualification, conducting and reporting of audit result. Frequency of audit is determined minimum 1 per year. Internal audit program for year 2017 has been conducted, it seem cover all processes including MR and warehouse ( Observations almost closed), sample observed top management, MR, Technical. Referenced Internal Audit procedure, QMR/PRO/03, Rev.00, dated 2/10/2013.


6.2.2 Competency of auditorAll internal auditors involved are competence personnel that has been trained on the year 2013, certificateof internal auditor checked (Mrs. Rhagil Monica) and were found acceptable.

8.5.2/8.5.3 Any corrective/preventive actionCorrective and preventive action request so far issued as result of internal audit. Almost finding still opened. Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Data AnalysisAudit trails and sources of evidence:1. Auditee: Management Representative2. Objective Monitoring3. Customer Satisfaction Survey AnalysisEvaluation and conclusions:4.2.3 Control of DocumentOrganization used contract of project as document for execution and submit the product. Report are available for every process that consist of company/project performance. Referenced: Company report, internal audit result, minutes of weekly and monthly project meeting, i.e. customer satisfaction fulfilment dated 12/19/2016.

4.2.4 Control of RecordRecords of data analysis are complete and legible, i.e. questionnaire of CSS of the year 2016 and minute of meetings.

8.4 Analysisi dataAnalysis data is performed with collect and analyse data to determine adequacy and quality objective for the year 2016, i.e. customer's requesition related personal protective equipment used/wear by worker in site. The data, i.e. measuring of quality objective achievement of the year 2016 and customer satisfaction survey analysis for month up to December 2016. Result of CSS of the year 2016 average increase and achieved 96 % of 6 customers.


8.5.2/8.5.3 Any corrective/preventive actionNo corrective and preventive action request so far issued.Nonconformances, Observations, and Opportunity of Improvements:



AUDIT REPORT

None

Assessment of: Customer Service and SalesAudit trails and sources of evidence:1. Auditee: Marketing Section2. Form Survei Kepuasan Pemberi Kerja3. Prosedur Penerimaan Order Melalui Penunjukan, SOP.MKT.01 ,Rev. 00 dated 01/01/2013 4. Prosedur Penerimaan Order melalui Tender, SOP.MKT.02, Rev. 00 dated 01/01/2013 5. Prosedur Survei Kepuasan Pemberi Kerja, SOP.TNK.03, Rev. 00 dated 01/01/2013 Evaluation and conclusions:4.2.3 Contlor of DocumentDocuments are controlled and applicable documents are available at the point of use. Reference Prosedur Penerimaan Order Melalui Penunjukan, SOP.MKT.01 ,Rev. 00 dated 01/01/2013 Prosedur Penerimaan Order melalui Tender, SOP.MKT.02, Rev. 00 dated 01/01/2013 Prosedur Survei Kepuasan Pemberi Kerja, SOP.TNK.03, Rev. 00 dated 01/01/2013

4.2.4 Control of RecordRecords are complete and legible. Sample record reviewed bid document for project "Pengadaan Pemborongan Pekerjaan Jasa Pemasangan Konstruksi 2017", project owner PT. PLN Distribusi Jawa Barat Area Bogor dated May 9th, 2017.

5.2 Customer focusTop management seen ensure that customer requirements are determined and are comply with the contract requirement of PLN Contract no. 0208 PJ/HKM.00.01/A.SRP/2016 dated September 24th, 2016.

5.4.1/5.4.2 Quality objectiveQuality objectives defined at all relevant functions and levels. The mechanims of monitoring the achievement was reviewed, and found complied. Sample was observed to get project has no delay with penalty of commercial invoice.

5.5.1 Documented roles and responsibilityOrganisation defined organization structure, responsibilities and authorities as per structure that are defined in new organization for each project dated 07/02/2016.

6.2.2 CompetenceRelated personnel involved in marketing process is competence personnel, Mr. Sadikun as Director is acting for Marketing activities.

7.2.1 Determination of requirements related to the productGenerally the project order received by followed the Tender from Governmental Company (PLN). The information through by advertisement, email, letter or phone.

Director review the requirements of customer required and Project's contract. The preparedness legal document should be done before the step of Proposal. Shortly, sales activities or first input activities was handle by administration.

7.2.2 Review of requirements related to the productAll customer requirements, i.e. Sample record reviewed for project "Pengadaan Pemborongan Pekerjaan Jasa Pemasangan Konstruksi 2017", project owner PT. PLN Distribusi Jawa Barat Area Bogor dated May 9th, 2017.



AUDIT REPORT

7.2.3 Customer communicationThe organization determine and implement effective arrangements for communicating with customers in relation to their product and service, such as meeting with customer, technical review, using email etc. Sample record reviewed for project "Pengadaan Pemborongan Pekerjaan Jasa Pemasangan Konstruksi 2017", project owner PT. PLN Distribusi Jawa Barat Area Bogor dated May 9th, 2017.

8.1 ImprovementThe organization plan and implement the monitoring, measurement, analysis and improvement processes needed through quality objective.

8.2.1 Customer satisfactionThe organisation was distributed questionaries of Customer survey Project Owner or is most project, the organization receive dokumen Berita Acara Serah Terima Proyek (Documented Hand Over of Project), when receive it means the project owner satisfied the service.

It was verified that this mechanism meets the requirement of ISO 9001:2008

8.5.2/8.5.3 Any corrective/preventive actionNo corrective and preventive action request so far issued.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Resource Management (Human Resources, Infrastructure, Work Environment)Audit trails and sources of evidence:1. Auditee: Human Resources2. Prosedur Penerimaan Karyawan, SOP.SDM.01, Rev. 00 dated 01/01/2013 3. Prosedur Pelatihan Karyawan, SOP.SDM.02, Rev. 00 dated 01/01/2013 4. Prosedur Evaluasi Karyawan, SOP.SDM.03, Rev. 00 dated 01/01/2013 5. Form Permintaan Karyawan6.Form Aplikasi7. Form Wawancara8. Jadwal Pelatihan Karyawan9. Catatan Hasil Pelatihan Karyawan10. Lembar Evaluasi Hasil PelatihanEvaluation and conclusions:4.2.3 Contlor of DocumentDocuments are controlled and applicable documents are available at the point of use. Referenced:- Prosedur Penerimaan Karyawan, SOP.SDM.01, Rev.00 dated 01/01/2013- Prosedur Pelatihan, SOP.SDM.02, Rev.00 dated 01/01/2013- Prosedur Perawatan, SOP.SDM.03, Rev.00, dated 01/01/2013

4.2.4 Control of RecordRecords of appropriate education, training, skills and experience are properly managed. Referenced:1. Formulir Permintaan Karyawan dated 03/25/172. Peningkatan Kompetensi Karyawan3. Training need analysis of the year 20174. Program Training 20175. Training Evaluasi, i.e.: Mr. Ishartini training for administration handling dated March 28 th, 20176. Training attandance list, i.e.: training for administration handling dated March 28 th, 20177. Sertifikat

5.5.1 Documented roles and responsibility



AUDIT REPORT

All responsibilities and authority for personnel that works are documented in Job Desription. It was found that Job Description acceptable and sufficient for personnel to do the job. Sample for Project Supervisor and Administration Staff.

5.4.1/5.4.2 Quality objectiveQuality objectives defined for time schedule of training conducted, it was achieved. Sample for technical training for maintenance.

6.2.1/6.2.2 Competence, training, awarenessRelated personnel involved in human resources process is competence personnel, sample was observed Training of handling material dated 28 March 2017, training was attended by foremans and warehouse staffs.

6.3/6.4 Infrastructure/working environmentalInfrastructure in the form of computer, printers, office and other supporting equipment and tools evidenced.

For maintenance of infrastructure and work environment, the organization has a maintenance programme. All records were available, the mechanism found acceptable.

Maintenance of infrastructure were available, i.e. building, machine, equipment. It plan based on project. Last maintenance conducted on February 2017.

The mechanism has been evaluated, it was sufficient evidence that the process meets the requirements of ISO 9001:2008 and internal procedure.


Assessment of: Production/Service and PlanningAudit trails and sources of evidence:1. Project Management Procedure, SOP.TNK.01, Rev.00, dated 01/01/20132. Customer;s Complaint Handling Procedure, SOP.TNK.02, Rev.00, dated 01/01/20133. Material Handling Procedure, SOP.NTNK.02, Rev.00, dated 01/01/2013 4. Monthly Certificate (Monthly Report)5. Rincian Biaya Pekerjaan6. Analisa Harga7. Metode Pelaksanaan Pekerjaan8. Jadwal Waktu Pelaksanaan9. Jadwal Pekerjaan dengan Kurva S10. Penetapan Subcontractor11. Laporan Progres Pekerjaan12. Lembar Ketidaksesuaian13. Checklist Pemeriksaan Pekerjaan14. SPK15. Form Penghentian Mandor16. Form Evaluasi Mandor17. Berita Acara Serah Terima Pekerjaan18. Berita Acara Survei/Pengukuran19. Checklist Gambar Kerja



AUDIT REPORT

Evaluation and conclusions:4.2.3 DocumentDocuments are controlled and made available at the point of use. Referenced:1. Project Management Procedure, SOP.TNK.01, Rev.00, dated 01/01/20132. Customer;s Complaint Handling Procedure, SOP.TNK.02, Rev.00, dated 01/01/20133. Material Handling Procedure, SOP.NTNK.02, Rev.00, dated 01/01/2013 4. Monthly Certificate (Monthly Report)5. Rincian Biaya Pekerjaan6. Analisa Harga7. Metode Pelaksanaan Pekerjaan8. Jadwal Waktu Pelaksanaan9. Jadwal Pekerjaan dengan Kurva S10. Penetapan Subcontractor11. Laporan Progres Pekerjaan12. Lembar Ketidaksesuaian13. Checklist Pemeriksaan Pekerjaan14. SPK15. Form Penghentian Mandor16. Form Evaluasi Mandor17. Berita Acara Serah Terima Pekerjaan18. Berita Acara Survei/Pengukuran19. Checklist Gambar Kerja

4.2.4 RecordRecords are legible, completely filled and properly filed. Referenced:1. Project schedule2. Minutes of Aanwijzing (technical review)3. Document of Qualification6. Bidding document 7. Letter of Winner of tender8. Project Contract9. List of equipment, tools and part 10. Project organization chart11. Report of hand over

5.5.1 Documented roles and responsibilityAll responsibilities and authority for personnel that works at project site are documented in a Project Plan documentation that include project organization structure. It was found acceptable and sufficient for personnel to do the job. Sample for Project officer and Supervisor.

5.4.1/5.4.2 Quality objectiveQuality objectives defined, target project completion on time. Sample record reviewed for project "Pengadaan Pemborongan Pekerjaan Jasa Pemasangan Konstruksi 2017", project owner PT. PLN Distribusi Jawa Barat Area Bogor dated May 9th, 2017..Specification of material, tools, equipments had clearly defined should be pass and approved by company man.

6.2.1/6.2.2 Competence, training, awarenessRelated personnel involved in marketing process is competence personnel, Mr. SUTIJO, certified technician for electrical.



AUDIT REPORT

6.3/6.4 Infrastructure/working environmentalInfrastructure in the form of computer, printers, office and other supporting equipment and space evidenced at office area, also available for project purposes, standard tools, etc.

7.1 PlanTender specfication: Legal Document/Contract, Specfication of Material, Template of Contract, Project Time Schedule. Letter of Winner issued and recommended win, Contract have been review and approved .Location/destination of mechine, and Work Order and give to project officer. Mobilitation schedule both personnel, tools and equipments.

7.5.1 Project controlAt the time of audit, there is project had finished, i.e: PEKERJAAN PRGOGRAM PEMASARAN PAKET 3 PB/PD DAYA> 197 Kva LOT2 Tahun 2017, project owner PT. PLN dated June 10th, 2016 until November 22nd, 2016.

Production/Service and Planning were reviewed.Prior to execute the project, the organization develop a project plan to ensure that facility and equipment preparation are in controlled and the project execution according to the planned schedule.

Provision of oil well services that include wireline operation and well testing were reviewed.Project planning, preparation, implementation, control activities, reporting were implemented in accordance with the procedures, instructions, customer requirements.

During electrical wiring in site, company require to record every activity in form. This document will approve by the Company Man, and also for reporting and invoicing purposes.

Quality objective for this activity: project completion on-time 100%, achieved and there was no penalty..

The regular report, including project expense, usage of material, equipment, stationary, wages, gasoline usage, vehicle, medical treatment. The report were reviewed, and found sufficient evidence that the project under controlled.

The mechanism were properly managed, and meets the requirements of ISO 9001:2008, internal procedures and customer requirements.

7.5.3 Identification & tracebilityFor traceability purposes, MOU and contract Number is used for easy access and retrieval. The mechanism was checked physically and retrievable easily.

It was sufficient evidence that the mechanism of record control acceptable. Sample reviewed is project "PEKERJAAN PRGOGRAM PEMASARAN PAKET 3 PB/PD DAYA> 197 Kva LOT2 year 2017, project owner PT. PLN dated June 10th, 2016 until November 22nd, 2016".

7.5.4 Customer propertyThere was no customer property to be included into product during construction. Customer property in the project are customer's infastructure and utilities in place of project. It was properly controlled. Sample were observed are list of customer property, equipment, and utility.

7.5.5 PreservationPreservation needed for this project as a maintenance untill comissioning and hand over..

8.1 ImprovementThe organization plan and implement the monitoring, measurement, analysis and improvement



AUDIT REPORT

processes needed through quality objective.


Assessment of: Purchasing (including outsourced processes)Audit trails and sources of evidence:1. Auditee: Purchasing Section2. Purchasing Procedure, SOP.PUR.01, Rev.00, dated 01/01/20133. Selection & Evaluation of Supplier, SOP.PUR.02, Rev.00, dated 01/01/20134. Penanganan Material, IK.PUR.01, Rev.00, dated 01/01/20135. Purchase Order6. Supplier list7. Summary of quotation8. Criteria for evaluationEvaluation and conclusions:4.2.3 DocumentDocuments are controlled and made available at the point of use. Referenced:1. Purchasing Procedure, SOP.PUR.01, Rev.00, dated 01/01/20132. Supplier Selection and Evaluation Procedure, SOP.PUR.02, Rev.00, dated 01/01/2013

4.2.4 RecordRecords are legible, completely filled and properly filed. Referenced:1. Supplier Evaluation, i.e.: PT Elephant gold wiring supplier, result of evaluation is good.2. Approved supplier list of the year 2017 dated January 11st, 20173. Purchase order No. 2/PO-PN/III/2017 dated March 18th, 2017 order to PT. SUMBER ABADI, material purchased twisted cable 6X 28cm, length 11Km. 5. Supplier selection, i.e.: PT Cahaya Gemilang dated December 12th 2016.

5.5.1 Documented roles and responsibilityAll responsibilities and authority for personnel is documented. It was found acceptable and sufficient for personnel to do the job. Sample for Purchasing staff

5.4.1/5.4.2 Quality objectiveQuality objectives defined Material purchase 100% conforming to specification, achieved 100% during January - March 2016.

6.2.1/6.2.2 Competence, training, awarenessRelated personnel involved in purchasing process is competence personnel, Mr. Isharyani.

6.3/6.4 Infrastructure/working environmentalInfrastructure in the form of computer, printers, office and other supporting equipment and space evidenced.

7.4 PurchasingPurchase cover material for project (tender) and day-to-day activities, i.e. office supplies. Purchase of material start with raising a purchase requisition, select supplier, making PO, send PO to supplier, material deliver directly to project. Sample for project material, such as sands, rock, cement, and other supporting material for propject. Specification clearly defined, supplier are listed in Approved Supplier List. Supplier that normally supply material to the company are listed in Approved Supplier List.



AUDIT REPORT

Selection of supplier has been done in every purchasing process according to the Supplier List, which then both makes a purchase agreement following by purchase order to generate the product. Evaluation of supplier has been conducted using scoring method generally for all suppliers.

Sample, buying of twist cable Purchase No. 2/PO-PN/III/2017 dated March 18th, 2016 order to PT. SUMBER ABADI, material purchased twisted cable 6X 28cm, length 11Km. The material came based on Delivery Order no. DO/GS/III/31/0012 dated March 31st, 2017, it was found followed the procedure.


8.2.4 Monitoring and measurement of productWhen purchased material/product received, it was checked for corretness to specified material/product, and quantity.


Assessment of: Inspection/Testing and Validation (including calibration)Audit trails and sources of evidence:1. Auditee: Management Representative & Logistic Section2. Maintenance Procedure (include Calibration, SOP.GA.01, Rev. 00 dated 01/01/20134. Measuring equipment masterlist3. Calibration recordsEvaluation and conclusions:4.2.3 DocumentDocuments are controlled and made available at the point of use. Referenced:1. Maintenance Procedure (include Calibration, SOP.GA.01, Rev. 00 dated 01/01/20132. Measuring equipment masterlist

4.2.4 RecordRecords are legible, completely filled and properly filed. Referenced:1. Certificate of calibration and/or inspection, i.e.: i.e.: Digital earth tester which has been calibrated.

To ensure that all tools and equipments appropriate and ready for used, client (PT PLN) conduct inspection periodically on November 2015 to all supplier/vendor, at that time they will establish inspection report to vendors, unproper vendor will reject to bidding participate. Inspection No. 35/GP/PLN/2016 dated November 23th, 2016.

5.5.1 Documented roles and responsibilityAll responsibilities and authority for personnel is documented. It was found acceptable and sufficient for personnel to do the job. Sample for Operation personnel.

5.4.1/5.4.2 Quality objectiveQuality objective defined and implemented. Pass PLN inspection by December 2017.

6.2.1/6.2.2 Competence, training, awarenessRelated personnel involved in purchasing process is competence personnel, Technician Supervisor.

6.3/6.4 Infrastructure/working environmental



AUDIT REPORT

Infrastructure in the form of computer, printers, measuring equipment such as multi meter, digital earth tester and other supporting equipments.

7.6 Control of Monitoring and measurement DevicesInspection and testing is carried out before the tools and equipments deliver to the site, the inspection and testing mostly conducted by external institution, i.e.: PLN JTK.

Sample was observed is Digital earth tester which has been calibrated.

Also, It was verified during the audit that the exclusion claimed for clause 7.5.2 (Validation of processes for production and service provision) is justifiable, and that its exclusion does not affect the organization’s ability, or responsibility, to provide product that fulfills customer and applicable regulatory requirements.

8.2.4 Monitoring and measurement of productReviewed in-process checking, records showed that every phase of project is checked or inspected. Inspection is done by organization and client.


8.3 Control of nonconforming productWhen a non-conforming product/services detected, the personnel will recorded in nonconformance form, and direct correction and/or corrective action taken to rectify the problem. It was seen no NC product during the project.


Assessment of: Engineering and DesignAudit trails and sources of evidence:It was verified during the audit that the exclusion claimed for clause 7.3 (Design and Development) is justifiable, and that its exclusion does not affect the organization’s ability, or responsibility, to provide product that fulfills customer and applicable regulatory requirements.Evaluation and conclusions:4.2.3 Document

4.2.4 Record

5.5.1 Documented roles and responsibility

5.4.1/5.4.2 Quality objective

6.2.1/6.2.2 Competence, training, awareness

6.3/6.4 Infrastructure/working environmental

7.3 Design and development of product & service

8.5.2/8.5.3 Any corrective/preventive actionNonconformances, Observations, and Opportunity of Improvements:None



AUDIT REPORT

Assessment of: Shipping and ReceivingAudit trails and sources of evidence:1. Auditee: GA Section2. Penanganan Material, S0P.GA.03, Rev. 00 dated 01/01/163. Mobilitation record4. Purchasing OrderEvaluation and conclusions:4.2.3 DocumentDocuments are controlled and made available at the point of use. Referenced:Prosedur Penanganan Material, S0P.GA.03, Rev. 00 dated 01/01/16

4.2.4 RecordRecords are legible, completely fullfilled and properly filed. Referenced:Shipping to PLN area Barito site, ref. contract of project "PEKERJAAN PRGOGRAM PEMASARAN PAKET 3 PB/PD DAYA> 197 Kva LOT2 year 2017", project owner PT. PLN dated June 10th, 2016 until November 22nd, 2016., Inspection records of equipment and tool are kept by Warehouse, i.e.: final inspection dated November 23th, 2015. This activities conducted by inspect and test by Technician and decided in excelent condition for used, it was found followed the procedure.


5.5.1 Documented roles and responsibilityAll responsibilities and authority for personnel is documented. It was found acceptable and sufficient for personnel to do the job. Sample for Purchasing/warehouse officer.

5.4.1/5.4.2 Quality objectiveQuality objectives defined:1. Materal and Equipments totally ready for used and implementation not less than 95%, achieved 97% for Jan - March 2017

6.2.1/6.2.2 Competence, training, awarenessRelated personnel involved in purchasing process is competence personnel, Purchasing/Warehouse officer.

6.3/6.4 Infrastructure/working environmentalInfrastructure in the form of computer, printers, and other supporting equipment and space evidenced. No working environmental required, it use normal room temperature.

7.1 Control of process of shipping/receiving/warehouse/storageWarehouse receive and deliver material/part. warehouse Staff receive material, part or product from suppliers / vendors. They check the quantity and product performance of goods/product with delivery orders. When Goods are acceptable, then labeled 'OK' and submit to the warehouse or production ready to shipping

Shipping/Delivery of equipments/tools are conducted base on information from client's order.warehouse prepare the equipments/tools in accordance with delivery schedule.

Quality Control checks on finished goods finish. Warehouse send the material to project site with delivery request. Project then receives the goods and sign the delivery order notes.

It was verified that the mechanism meets the requirement of ISO 9001:2008.



AUDIT REPORT


Assessment of: Corrective and Preventive ActionAudit trails and sources of evidence:1. Auditee: Management Representative2. Corrective Action Procedure, SOP.MR.04, Rev.00 dated 01/01/163. Preventive Action Procedure, SOP.MR.05, Rev.00 dated 01/01/163. Customer's Complaint Handling Procedure, SOP.TNK.02, Rev.00 dated 01/01/163. Non-conformity Report4. Corrective and Preventive Action Request Form5. Corrective and Preventive Action Request LogEvaluation and conclusions:4.2.3 Document.Documents are controlled and made available at the point of use. Referenced:1. Corrective Action Procedure, SOP.MR.04, Rev.00 dated 01/01/162. Preventive Action Procedure, SOP.MR.05, Rev.00 dated 01/01/163. Customer's Complaint Handling Procedure, SOP.TNK.02, Rev.00 dated 01/01/16

4.2.4 RecordRecords are legible, completely filled and properly filed. Referenced:1. Audit result is refference of corrective action request. every non conformity will be followed with corrective action. Sample of record is corrective action is regarding result of external audit observation last year. GS/CAR/02/9/16 dated October 2nd, 2016

8.5.2/8.5.3 Process of corrective/preventive action in each processAs per procedure, CAR issued due to audit finding, nonconforming, potential nonconforming, customer complaint, achievenment of quality objective, etc. Sample observed for audit finding.

It was verified that the mechanism meets the requirement of ISO 9001:2008Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Continual ImprovementAudit trails and sources of evidence:1. Auditee: Management Representative2. Quality objectiveEvaluation and conclusions:8.5.1 Continual improvement programContinual improvement process is used through quality objective. All the objective were reviewed, and measurement data of the year 2016 conducted on January 2017.


4.2.3 DocumentDocuments are controlled and made available at the point of use. Referenced:1. Management review2. Internal audit3. Corrective and preventive action



AUDIT REPORT

4.2.4 RecordRecords are legible, completely filled and properly filed. Referenced:1. Audit result2. Management review record, such as miniutes of meetingNonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Nonconforming Products/Services (including traceability)Audit trails and sources of evidence:1. Auditee: Management Representative2. Pengendalian Ketidaksesuaian3. Form KetidaksesuaianEvaluation and conclusions:4.2.3 DocumentDocuments are controlled and made available at the point of use. Referenced:2. Procedure for Control of Nonconforming Product, QMR/PR0/05, Rev.00 dated 2/10/2013 3. Laporan Ketidaksesuaian (Non Confirmity Report)

4.2.4 RecordRecords are legible, completely filled and properly filed. Referenced:Sample of record is corrective action is regarding result of external audit observation last year. GS/CAR/03/9/15 dated September 7th, 2015

8.3 Control of nonconforming productWhen a nonconfoming product/services detected, the personnel will recorded in nonconformity report, material is seperated and then it will decide, the action taken is recorded, then they sent the report to office for further evaluation.

It was verified that this mechanism meets the requirement of ISO 9001:2008Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Use of MarksAudit trails and sources of evidence:Auditee: Management Representative1. Business card2. Header letter sheetEvaluation and conclusions:Use of IAPMO R&T Shield Logo and KAN Marks as per RS-1004-1The use of marks is comly with IAPMO Requirements.Nonconformances, Observations, and Opportunity of Improvements:None

Explanation on differences, if any, from the information presented to the organization at the closing meeting:

Section 5 – Conclusion

The organization has has not (choose one), in the estimation of this Auditor, effectively documented and implemented a quality system compliant to the referenced standard.

Registration/Re-assessment Audit



AUDIT REPORT

I recommend the issuance of a Certificate of Registration.* I recommend the issuance of a Certificate of Registration upon receive of a satisfactory corrective

action(s).* I do not recommend the issuance of a Certificate of Registration.*

Surveillance Audit I recommend continuance of Registration. I recommend that the Certificate of Registration be suspended, reduced, extended or withdrawn*

*Registration Committee consensus is required.

Next Scheduled AuditTentative Date: 06/03/2018

Type of Audit: Registration Pre-assessment Surveillance

Re-assessment Other:



AUDIT REPORT

Section 6 – Cycle Audit Planning Matrix

Instruction: Mark “X” to indicate that the clause was assessed during the audit. Mark “P” to indicate the plan for the following schedule audit. The shaded areas are to be audited at every audit.

NOTE: Summary of Non-Conformities are shown as follows M/m (M=Major; m=minor) R

egis

trat

ion

Aud

it / I

SO-0

9-17

024

Sum

mar

y of

N

CR

’s (M

/m)

Surv

eilla

nce

1 /

ISO

-09-

1739

4

Sum

mar

y of

N

CR

’s (M

/m)

Surv

eilla

nce

2 /

ISO

-09-

2041

3

Sum

mar

y of

N

CR

’s (M

/m)

Re-

cert

ifica

tion

Aud

it / I

SO-

Sum

mar

y of

N

CR

’s (M

/m)

Quality Management System (4)GeneralQuality ManualControl of DocumentsControl of Records

XXXX

/ / / /

XXX

/ / / /

XX X

/ / / /

PP P

/ / / /

The effectiveness of the quality management system with regard to achieving the organization’s objective

X / X / X / P /

Management Responsibility (5)Management CommitmentCustomer Focus Quality PolicyPlanningResponsibility, Authority & Communication

XXXXX

/ / / / /

XX X

/ / / / /

XX XX

/ / / / /

PP PP

/ / / / /

Management Review X / X / X / P /

Resource Management (6)Provision of ResourcesHuman Resources InfrastructuresWork Environment

XXXX

/ / / /

XXX

/ / / /

XXXX

/ / / /

PPPP

/ / / /

Product Realization (7)PlanningCustomer-Related ProcessesDesign and DevelopmentPurchasingProduction and Service ProvisionControl of Monitoring & Measuring Devices

XX XXX

/ / / / / /

XX XXX

/ / / / / /

XX XXX

/ / / / / /

PP P

PP

/ / / / / /

Measurement, Analysis and Improvement (8)GeneralMonitoring and MeasurementControl of Non-Conforming ProductAnalysis of Data

XXXX

/ / / /

X XX

/ / / /

X XX

/ / / /

PPPP

/ / / /

Customer Satisfaction (Records of appeals, complaints & disputes) X / X / X / P /

Follow up of conclusions resulting from Internal Audits X / X / X / P /

Progress planned activities aimed at continual improvement of system performance

X / X / X / P /

Corrective and Preventive Action X / X / X / P /

Verification that each non-conformity previously revealed has been addressed in a satisfactory manner and its effectiveness*

X / X / X / P /

The functioning of procedures for notifying management of any breaches* X / X / X / P /

Use of marks X / X / X / P /

* May only be applicable for surveillance audit



AUDIT REPORT

“SECTION 7 – 9 FOR IAPMO R&T RS INTERNAL USE ONLY”Section 7 – Audit Assessment Matrix

DEPARTMENT, PROCESS OR ACTIVITYInstruction: Check the box to indicate that the clause was assessed in the area described. Write the NC number on the right column if an NC was found. The shaded areas are to be audited at every audit. M

anag

emen

t

Cus

tom

er

Serv

ice

& S

ales

Engi

neer

ing

and

Des

ign

Plan

ning

Purc

hasi

ng

Prod

uct

Rea

lizat

ion

Insp

ectio

n an

d Te

stin

gSh

ippi

ng/

Rec

eivi

ng

Discrepancy and

Reference Number

Quality Management System (4)GeneralQuality ManualControl of DocumentsControl of Records

The effectiveness of the quality management system with regard to achieving the organization’s objective

Management Responsibility (5)Management CommitmentCustomer Focus Quality PolicyPlanningResponsibility, Authority & Communication

Management Review Resource Management (6)

Provision of ResourcesHuman Resources InfrastructuresWork Environment

Product Realization (7)PlanningCustomer-Related ProcessesDesign and DevelopmentPurchasingProduction and Service ProvisionControl of Monitoring & Measuring Devices

Measurement, Analysis and Improvement (8)GeneralMonitoring and MeasurementControl of Non-conforming ProductAnalysis of Data

Customer Satisfaction (Records of appeals, complaints & disputes)

Follow up of conclusions resulting from Internal Audits

Progress planned activities aimed at continual improvement of system performance

Corrective and Preventive Action Verification that each non-conformity previously revealed has been addressed in a satisfactory manner and its effectiveness†

The functioning of procedures for notifying management of any breaches*

Use of marks

† May only be applicable for surveillance audit



AUDIT REPORT

Section 8 – Auditee InformationFor each Process Audited, Interviewed representatives of Auditee.

Process Full Name Process Full NameHR-GA including:- competencies (6.1, 6.2)- training and evaluation, record (6.2.2)- infrastructure (6.3)- work environment (6.4)

HRD Section/Mr. Kurniawan

Purchasing (including purchase of material process, supplier/subcontractor selection and evaluation(7.4)

Administration section/Miss. Ragil Monica

Management Representative (include: - quality manual (4.2.2)- Management review result (5.6)- Internal audit (8.2.2)- Control of document (4.2.3)- Control of record (4.2.4)Management Representative (include:- Verification of Previous findings (8.3)- Control of nonconformance (8.3)- analysis data (8.4)- Corrective and preventive action (8.5.2, 8.5.3)- The usage of IAPMO logo

MR/ Mr. SUTIJO

Project Management (including : - project planning, project scheduling (7.1) - project execution and control (7.5.1) - testing, inspection and validation (7.5.2) - identification and tracebility (7.5.3) - customer property control (7.5.4) - product preservation and hand over (7.5.5) - monitoring and measurement process and product (8.2.3, 8.2.4) - correction and corrective action (8.5.3)

Project Section/Mr. Indrawansyah

Marketing ( including:- sales order (7.2)- customer communication (5.2, 7.2.2)- customer satisfaction, customer feedback and complaint (5.2, 8.2.1, 8.3)

Marketing Section/Mr. Samadikun
