… · web viewerek s imms 2981 abel drive, cincinnati, oh 45241 • 513-772-1249 •...

Resumes Today Best Practices & Current Trends

Scott AFB TAP Staff PROFESSIONAL DEVELOPMENT WORKSHOP

September 25, 2013

Sample Resume Portfolio

All materials © 2013 Louise Kursmark / Resume Writing Academy. Samples are provided to demonstrate and illustrate best-‐in-‐class resume writing techniques.

Samples may be reproduced and used with clients by TAP Staff at Scott AFB.

© 2013 Louise Kursmark / Resume Writing Academy. May be reproduced and used with clients by TAP Staff at Scott AFB.

Derek Simms 2981 Abel Drive, Cincinnati, OH 45241 • 513-772-1249 •

ds i mm s @ c i nc i.rr. com

Electrician / Project Manager / Facilities Maintenance Expert

Electrical & Control Systems • Mechanical, Plumbing & HVAC Systems • Troubleshooting & Problem-Solving

Initiative • Leadership • Proven Work Ethic

UNITED STATES AIR FORCE • 1995–2012

Experience

Project Manager / Staff Sergeant, Andrews Air Force Base, Maryland, 2008–2012Chosen as Technical & Project Leader for SABER Military Construction ContractsManaged multiple commercial construction projects – estimating and drafting proposals, negotiating contracts, preparing budgets and monitoring costs, issuing documents to general contractor, purchasing, conducting job inspections, and preparing reports.Highlights • Served as project manager for $12M Air Force One hangar

communications upgrade for use by press covering the President.• Led team of 5 electricians in extensive reconstruction project

in the Philippines, providing complete electrical services from power source to lighting fixtures.

Postmaster, Florennes Air Base, Belgium, 2006–2008Ensured efficient operation of Air Post Office handling 1,200 pounds of outgoing mail and 1,400 pounds of inbound mail daily. Maintained excellent customerrelationships through effective communication. Meticulously accounted for annual sales of$500K in money orders and stamps. Supervised 3-person mail-handling staff.Highlights • Rapidly learned and became effective in totally new

environment (postal operation).• Managed operations during physical relocation of the post

office and organizational realignment of staff operations.

Electrical Planning Technician, Goodfellow AFB, Texas, 2000–2006Estimated the resources needed to accomplish work requirements; prepared detailed plans, specifications, and drawings; and coordinated requirements with logistics management personnel.Highlights • Participated as part of the forward civil engineering team to lay

out and build military bases in Saudi Arabia, Bahrain, and Kuwait (housing, communications systems, roads, utilities, plumbing, water, kitchens, mobile hospitals, supply tents, runways, helicopter pads). Supervised 5 electricians.

Electrician Specialist, Osan Air Base, Korea, 1999–2000Electrician, Wright-Patterson AFB, Ohio, 1996–1999Apprentice Electrician, Hill AFB, Utah, 1995–1996


“SSgt Simms has done i again…. These projects were of a highly technical nature, which normally would have required design by a professional engineer— no problem for Sgt Simms. His evaluations of contractor proposals are second to none and saved $500K from estimated project costs.”—T.J. Edwards, TSgt, USAF

“A superior performer. While turmoil abounded, he held on to one important perspective: Keep the mail moving and do it with style. His efforts have produced a high quality service to the base population.”—Diane T. Evans, Lt. Col., USAF“…positive attitude and self-motivation make him virtually unafraid to tackle any

assignment.”—John L. Cowens, TSgt, USAF

“…a prime example of what happens when a well-

motivated, quicklearner faces aEducation and

TrainingCOMMUNITY COLLEGE OF THE AIR

FORCEElectrical Technician major, Management minor: Completed

2+ years.

challenge—success!” Henry B. Smith, Col., USAF


JESSICA STANDISH h tt p :// www .Li nk edI n . c o m /j s t and i s h 555.555.5555 j e ss i ca . s t and i sh @ g m a il. c o m

Web Developer / System Administrator

Operating Systems Solaris, UNIX, Windows NT Server, Windows NT, Windows 95/98/2000, DOS

Software Apache MS Exchange MS Office MS IIS

Hardware Alta Vista SearchAdobe Photoshop

JavaScriptColdFusion

MS OutlookMS Access

PerlHTML

EXPERIENCE U. S. Army, 2007–Present

Web Developer§ Direct 9 web programmers who administer, operate, and maintain a $4M intranet and database.§ Provide oversight of 300K documents (28 gigabytes of disk space) on the web server.

Directly maintain more than 25K files, including all ColdFusion files.

§ Consolidated multiple web servers; cut systems maintenance and support costs by 66% and increased speed of service 38% while saving $55K per year.

§ Planned and consolidated cutting-edge intranet environment during the first phase of a Unix-to-Windows transition effort.

§ Earned the Quality Leadership Team Award for creating a search capability for 1000+ forms and publications on the web server, saving time and effort in locating data.

Systems Administrator§ Install new terminals, associated file servers, and application software.§ Serve as Systems Security Officer for a worldwide network.§ Supervise 7 computer programmers who maintain all automation requirements.§ Manage 11 technicians supporting 800+ microcomputer systems, LANs, and worldwide networks.§ Control and maintain $1M+ in computer parts and equipment and an annual budget above $300K.

§ Selected from 50 potential candidates as a member of the Local Area Network install team, which implemented more than 400 LAN accounts during a 3-month period.

§ Designed and developed programs to improve system security and efficiency. Rewrote the software utilized to grant and revalidate user access to the host computer system.

EDUCATION / TRAINING

BS Computer Science, University of Rhode Island, North Kingstown, RI 2012AA Liberal Arts, Rhode Island College, Warwick, RI 2005

Project Management 2011 MS Project 98 2009Project Budgeting & Administration 2011 Internetworking with TCP/IP 2007Web Site Fundamentals 2010 Supporting MS Windows NT Server 2006Web Security and Administration 2010 Solaris 2006JavaScript Fundamentals 2009 Advanced PC Troubleshooting 2006Advanced MS FrontPage 98 2009 LAN Management Training 2005

David A. JonesGroton, CT 06098 • (203) 437-6779 •

[email protected]

MAINTENANCE / MATERIALS / OPERATIONS MANAGEMENTTransportation ~ Shipping Industry

“David is an outstanding planner, organizer, and innovative problem solver who has succeeded where others have failed … he has exceptional operations expertise, strong leadership skills, and sound judgment.”

Bertrand FisherCommanding Officer

n Proven leader, promoted through increasingly responsible technical and supervisory positions based on expertise, initiative, and contributions to operational efficiency.

n Effective trainer who develops staff to peak performance.

n Expert in navigation and ship-handling operations and systems.

n Recipient of 15 achievement, commendation, and distinguished service awards throughout naval career.

RELEVANT EXPERIENCE & ACCOMPLISHMENTSMaintenance & Materials Management

n Spearheaded an aggressive materials and equipment refurbishment program that reduced downtime 37% and was subsequently instituted organization-wide.

n Supervised team of electronics maintenance and repair technicians in delivering 99+%reliability and peak efficiency of communications and radar systems.

n Led implementation of efficient purchasing and JIT inventory-management system.n Oversaw hazardous cargo certification needs, equipment maintenance, and safety

deadlines.

Operations Managementn Managed the daily planning, coordination, and supervision of 45 staff members,

ensuring stringent compliance with vessel safety standards.n Developed and executed detailed operational review plans for command

administrative inspection, resulting in timely problem identification and corrective actions.

n Played a key role in achieving “excellent” ratings in all areas during plant inspections.

Staff Training & Leadershipn Trained more than 500 military and civilian personnel in maintenance procedures,

navigation, fire fighting, damage control, security, and other areas.n Turned around under-performing division to rank #1 in productivity.

CAREER HISTORYUnited States Navy – 1998 to

PresentOperations Manager (2009 to Present) • Patrol Boat Captain (2004 to 2009) Administrative

Officer (2001 to 2004) • Assistant Operations & Material Officer (1998 to 2001)

EDUCATIONB.S., Electrical Engineering, Connecticut College • New London, CT

Additional Training: Electronics Material Management Training Program,

Boat Group Management Training Program, Military Justice Legal Training Program


Mark J. McCalla (419) 268-4823 • [email protected]

Power Plant OperatorEngineer with 6 years’ experience in power plant operating procedures, systems, machinery, and auxiliary equipment. Natural problem solver with record achievements in system safety and reliability.

ExperienceUnited States Navy 2006 to 2012LEAD POWER PLANT MECHANIC / TECHNICIANPower Plant Operations

• Supervised operation, installation, inspections, testing, performance analysis and diagnostics, calibrations, preventive maintenance routines, troubleshooting, and repair of $2M of equipment.

• Monitored operation of systems for continuity, regulated/controlled output and functioning, initiated plans of action for outages and restoration of power, immediately responded to emergencies, and initiated corrective action to minimize effects of malfunctioning equipment.

• Coordinated safety assurance for high-pressure and high-temperature steam and water, chemicals, rotating machinery, and energized high-voltage equipment.

Management and Supervision• Mapped staffing needs for daily operations and special projects. Scheduled, directed, and evaluated

11 plant operators and technicians. Provided team leadership, technical advice, and problem solving.

• Conducted hands-on training in all aspects of plant operation and system repair.Accomplishments and Contributions

• Devised and implemented well-defined system operating standards and processes. Wrote procedural manuals for staff education and referencing.

• Managed 10 months’ continuous plant operation with no downtime.• Maintained an injury-free workplace for 13 consecutive months.

Machinery and Equipment Expertise• Gas turbine engines and components, combustion turbines, main propulsion

machinery, boilers, steam turbines, pumps, fans, and heat exchangers.• Mechanical, hydraulic, pneumatic, and electrical propulsion control systems and signals.• Precision instrumentation and controls.• Electrical: Solid-state logic circuitry, ladder logic, and function-block programming.• Systems/technology: Station-level computer systems and network interfaces,

Intellution, ConCept, PLCs (Programmable Logic Controllers), DCS (Distributed Control System) Controllers, and SCADA (Supervisory Control and Data Acquisition).

EducationBachelor of Science, Engineering (2011)University of Virginia, Alexandria, VirginiaBoiler Technician/Machinist Certificate (2006)United States Navy Technical Training School


Jewel A. Simmons

749 Main Street, East Haven, CT 06512

203-555-5109 • [email protected]

CUSTOMER SERVICE REPRESENTATIVE

Dedicated to providing efficient and effective service!

Articulate, confident, and results-oriented professional with more than 6 years of training, coaching, troubleshooting, and customer service experience. Solid background in entering data, improving productivity, supervising performance, and developing creative ways to improve quality standards.

Immediate value offered:• Highly skilled in interpersonal relationships.• Proficient in verbal and written communications.• Innovative in solving problems and improving processes.• Successful in fast-paced, high-stress environments.

PERFORMANCE ACCOLADES

“Jewel is well organized, efficient, competent, and establishes great rapport with people of all ages.” “Jewel has a tremendous work ethic, unquestionable loyalty, and a

positive outlook.”

EXPERIENCE

Insurance Solutions, Network Service Representative/Quality Control Auditor, New Haven, CT, 2009–2011Fairfield County General Hospital, Administrative Assistant, Fairfield, CT, 2007–2008Northeast BlueCross BlueShield, Customer Service Advocate, Orange, CT, 2004–2006

PERFORMANCE• Received Quality Assurance Standards Certificate 19 out 21 months—an accomplishment earned by few.• Hand-picked by Manager to train novice employees.• Exceeded company compliance requirements with a less than 1% error rate.

LEADERSHIP• Singlehandedly revamped data entry training to appeal to each employee’s personal learning style.• Conducted extensive research projects in response to internal and external data entry inquiries.• Selected to train trainers based on knowledge and data entry accuracy.

CUSTOMER SERVICE• Recognized out of 100 peers for outstanding customer service to clients by the Director of Nursing.• Named “Go-to-Person” for resolving tough customer concerns.• Investigated third-party subrogation claims to reduce handling time and raised the bar for service standards.

EDUCATIONAssociate of Applied Science in Business

AdministrationHartford County Community College,

Hartford, CT

AFFILIATIONS

International Association for Administrative Professionals (IAAP)

American Society for Quality (ASQ)

RESUME PROVIDED BY Resume Writing Academy and WRITTEN BY Renee Green, ACRW (htt p : //r es um e w ri t i n gac ade m y . co m /ac r w - ‐ li s t. p h p ). May be copied and used by Scott AFB TAP Staff as example for clients.


Thomas Lee 619.347.3191 │ [email protected]

TRAINING AND DEVELOPMENT | HR ADMINISTRATIONExperienced professional offering a diverse background in learning and development, team leadership and motivation, and administration. Meticulous records manager with proven ability to organize and execute complex and detailed programs and systems. Military veteran with a 10-year record of professional achievement, superior performance, and meritorious service.

EDUCATIONBachelor of Science, Human Resource Management, University of Phoenix, 2013

Highlights of Extensive Professional Training§ Equal Employment Opportunity § Sexual Harassment: What It Is & What It Isn’t§ Alcohol and Drug Abuse Awareness § Personnel Records Privacy & Confidentiality

EXPERIENCEUNITED STATES NAVY, 1993–2013Demonstrated leadership, organizational, interpersonal, and technical skills in a variety of challenging assignments for the US Navy. Consistently promoted a strong teamwork environment and achieved outstanding staff retention (frequently 100%). Top Secret clearance.

Relevant positions and accomplishments include:

Training Officer§ Hand-picked by commanding officer to assume added duties as Training Officer/Facilitator.§ Coordinated training schedules for active duty and reserve personnel; managed logistics of

billeting, transportation, training schedules, and procurement of reservists to fill critical roles.§ Taught 16-hour Navy Rights and Responsibilities workshops. Topics included

cultural differences, language barriers, and sexual harassment awareness.§ Revamped monthly training report, creating an effective management/decision-making tool.

§ Coordinated administration of 300+ advancement exams and 600+ correspondence courses.

Manager and Supervisor§ Supervised 35 technicians in preparing, installing, and maintaining electronics equipment

suites on board submarines. Coordinated and ensured timely project completion, communicating effectively via phone and e-mail with the on-board staff and senior executives.

§ Prepared and transported classified materials to deploying units. Maintained an electronic database that ensured accountability with 100% accuracy.

§ Consistently achieved 100% participation in initiatives such as voter registration and charitable contributions through effective communication and meticulous follow-through.

HONORS AND AWARDSNavy Commendation Medal for Meritorious Service, 2012Silver Anchor Award, 2011, for contributing to 100% retention in role as Career CounselorNavy Achievement Medals (8) for professional achievements and superior performance.


Max Rockwell 301-745-7299 • ro ckw ell @ yah oo. c om htt p :// www .li nk edi n . c o m /i n / m ax r o ckw el l

Operations ManagerBuilding & Leading World-Class Manufacturing & Distribution OrganizationsLean Manufacturing • Six Sigma (Black Belt) • Continuous Process Improvement

Delivered “impossible” performance improvements in demanding industries.

Professional ExperienceBIGBOX, INC., Baltimore, MD 2009–PresentOperations Manager / Six Sigma Black Belt

Productivity, safety, and quality for 1M-SF distribution center | 350+ employees | Six Sigma project leadership

Achieved first profitability in 6 years of operation by driving continuous performance improvements that slashed operating costs.

• Increased throughput 33% and order accuracy 44% via daily planning and a performance-review process.

• Boosted order-picking productivity 12% by establishing performance expectations and accountability.

• Led 2 Black Belt projects that delivered savings of $260K, reduced errors by 50%, and found a permanent solution for a recurring problem—subsequently applied at 3 national distribution sites.

• Met high-volume delivery goals with zero overtime and 52% improvement in accuracy by developing an innovative learning-curve model for temporary associates during the peak holiday season.

KLEIN AUTO SYSTEMS, Baltimore, MD 1997–2009Program Group Manager, Climate Systems Division, 2005–2009

P&L, strategic planning, business development, sales, manufacturing engineering, Lean/Six Sigma |$60M, 300-employee division | Production of auto climate-control systems | QS 9000 production environment

Turned around unprofitable business unit through aggressive cost reductions and productivity gains.

• Slashed production costs for existing products; landed new business; reconfigured line from batch to lean continuous flow for greater productivity. Results:

Sales Pretax Net Profit Models Inventory Turn2009 $31.8M 23.4% 8 100+2007 $16.7M 10.4% 4 642005 $12.6M (3.4%) 4 36

• Eradicated #1 cause of expansion-device warranty claims and shaved 10% off warranty costs.

• Managed downsizing that drove $2M (15%) from annual costs without affecting customer satisfaction.

• Secured new programs valued at $32M, leading team presentation to the division’s largest customer.

• Landed and successfully launched multiple programs for customers such as Daimler-Chrysler, GM, Ford,


Peterbilt, Kenworth, International, John Deere, and JCB.


Max Rockwell 301-745-7299 • [email protected]

KLEIN AUTO SYSTEMS, continuedProgram Manager, Off Highway Group, 2002–2005

P&L, new business development, manufacturing engineering, customer service, sales forecasting | team of 7

Restored profitability, expanded market penetration, and diversified product offerings for sustainable growth. Introduced Lean Manufacturing to the Group.

• Added $1.6M to the bottom line; improved product throughput 46% with only 25% increase in labor;eliminated production set-up time.

Sales Pretax Net Models Model Average Lot Productiv

2005 $10.1MProfit10.1% 10

Families6

Size6.4 95.1%

2002 $6.2M (9.3%) 3 2 7.4 79%

• Earned sole-supplier status with John Deere; built construction-equipment business from $0 to $3M yearly.

• Eliminated an unprofitable OEM product line after aggressive attempts to revitalize the line were unsuccessful. Maintained favorable relationship with the customer.

Engineering Manager, 2001–2002

System design, development, testing, manufacture, commercial input | staff of 3

Served as primary customer contact in landing $1.3M in sales and a new customer for the division.

Senior Design Engineer, 1999–2001

Manufacturing Engineer, 1997–1999

Education

Black Belt, 2009: BigBox, Inc.

MBA, 2002: Loyola of Baltimore

BS Operations Management, 1997: University of Maryland


Roberto Diaz 212-‐498-‐1107 • r obd i az @ m ac . co m h tt p : // www .li nked i n . co m / i n/ r obe rt od i a z h tt p : // www . v i z i b i li t y . co m / r obe rt od i a z

Global Corporate Development Executive Senior Operating Executive | VP Sales & Marketing

Bilingual (English-‐Spanish) Business Leader Delivering Top-‐ & Bottom-‐Line Growth

in Multinational Markets Since 1998

Start-‐ups & Turnarounds | Global OEM & Strategic Alliances | New Product & Market Development US | Latin America | South America | Asia-‐Pacific

Professional Experience Water Systems, Inc., Rahway, NJ 2009–Present Manufacturer of hand-‐held, ultraviolet (UV)-‐powered water purification systems

SENIOR VICE PRESIDENT, International

Recruited to augment company’s international presence. Built team, developed the infrastructure, and led the initiative to target Tier One global markets. Manage full P&L and all global market development activities.

§ Grew international business from 7% to 20% of total company revenue in 2 years § Averaged 43% CAGR for international revenue and gross margin. § Contracted 36 distributors covering 90 countries. § Slashed printing costs 90% and speeded up the sales cycle by launching an online International

Distributor Center that made product and marketing collateral available in real time.

Data-‐Disk Australia & New Zealand Pty. Ltd., Sydney, NSW, Australia 2004–2008 Company selling consumer and business data storage products throughout Australia, New Zealand, and Oceania

MANAGING DIRECTOR

Promoted to lead a $45M region – sales, marketing, finance, administration, customer service, HR, and technical support. Maintained core business of B2B tape while positioning company to sell consumer electronics products into big-‐box retailers. Sourced or developed new, non-‐traditional products to fuel regional growth. Member, Data-‐Disk Asia-‐Pacific Executive Committee and Corporate Leadership Team.

§ Transformed mediocre region into the most profitable and fastest growing worldwide, with a compound annual growth rate of 21% ($23M to $45M) and compound annual operating income growth of 38% ($2.1M to $7.8M). First region to take market share leadership in both corporate and big-‐box retail segments.

§ Boosted operating income 300% and sales 100% over 4 years by building a cohesive, goal-‐oriented team.

§ Grew consumer storage products from 30% to >50% of total revenue and captured 25% market share, displacing competitors such as Sony, Verbatim, and HP.

§ Recouped $3M–$5M in annual sales from competitors (approximately 7% increase in profitable market share) by conceiving and implementing DataStore, a groundbreaking and innovative reseller/VAR program.

Roberto Diaz 212-‐498-‐1107 • [email protected]

Data-‐Disk Corp., San Jose, CA 2003–2004Provider of pre-‐press proofing solutions to the printing and publishing industry

DIRECTOR OF SALES, Asia Pacific, Latin America, and South Africa – Color Technologies Division

Spearheaded sales for a $21M division and served as member of the corporate leadership team.

§ Built the division’s most profitable regions by initiating and rejuvenating relationships with OEMs in 8

countries and driving migration of business from analog to digital format.

§ Delivered $3M in new, incremental revenue at gross margins exceeding 35% (at a time when the company's overall gross margins were less than 30%) by sourcing digital OEM products pre-‐proof solutions.

§ Reversed sharp decline in analog products, achieving flat sales while other regions declined 20%+ yearly.

Send-‐It, Inc., Phoenix, AZ 2001–2003$5.5B producer of automated mailing and shipping systems

DIRECTOR, SALES & MARKETING – Latin America | MEMBER, BOARD OF DIRECTORS, Send-‐It of Mexico

Directed sales and marketing in $15M region. Established profitable OEM alliances to maximize sales and market penetration of automated printstream-‐to-‐mail mailing solutions. Initiated a web presence for branding and marketing purposes and ensured necessary customization for Latin America. Managed 5 direct reports.

§ Boosted market share 50%, representing $4M–$5M incremental annual sales at gross margins above 70%.

§ Launched new software product, a printstream consolidator that quickly grew to 10% of total revenue.

§ Achieved 125%+ of revenue and profit targets 2 straight years through a pioneering variable comp plan for technical support team. Increased average order 10% by aligning compensation with service and sales goals.

Send-‐It of Mexico, Mexico City, Mexico 1998–2000Joint venture of Send-‐It with Mexican partner firm

GENERAL MANAGER | MEMBER, BOARD OF DIRECTORS

Planned, executed, and managed start-‐up of 50/50 joint venture with Mexican partner. Achieved profitability in third year despite lean corporate financing and challenging economic environment (peso sliding to less than half its value and interest rates reaching 110%). Managed 3 direct reports, staff of 30, and $5.4M budget.

§ Grew revenue and operating income 575% in first 3 years.

§ Produced $750K new annual revenue by developing Postage by Phone, a scalable, unique technology that curbed market competition and produced market-‐share gains exceeding 25 points (from 70% to 95%).

Professional ProfileEducation Finance & Accounting Certificate, Harvard Business School, Boston, MA

BA, Spanish & Economics, Amherst College, Amherst, MA; National Merit Scholar in Spanish

Training Leadership, Data-‐Disk Corporate HeadquartersSolution Selling, Send-‐It Central Training FacilityXerox Professional Selling Skills, Send-‐It Central Training Facility

Board Positions American/Australian Chamber of Commerce, 2004–2008American/Mexican Chamber of Commerce, 1998–2000

Awards Sales Leadership Club Award – Earned 10 times for exceeding 110% of targets

Pacemaker Award – Earned 4 times for exceeding 130% of targets International Sales Leadership Club – 1997

… · web viewerek s imms 2981 abel drive, cincinnati, oh 45241 • 513-772-1249 •...

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