DESIRABLE EMPLOYEE QUALITIES

Objectives 9.1

The personal qualities that employers look for when choosing employees

Your success in the workplace is largely dependent on your ability to develop and project the personal qualities that most employers want

Cooperativness

Cooperativeness is a willingness to work well with everyone on the job to reach a common goal

Linked to:

Listening SkillsResponsibilitySelf-Management

Do tasks you don’t like without complaining or trying to avoid them…..

Do your fair share Help co-workers

Willingness to Follow Directions

Stop what your doing and listen to the directions being given

Listen carefully even if you think you know the procedure

Identify the goal of the task (what steps do you take to get to the end result?)

If you don’t understand, ASK for clarification, repeat directions back, “Let me make sure I understand you…………”

Willingness to Learn

As a new employee, you will not be expected to know everything Don’t pretend to know Ask Questions Be willing to learn any task, no matter

how small Look for opportunities to get more

training Many companies pay for workshops,

training programs and even college

Initiative

Initiative is the willingness to do what is necessary without having to be told to do it Employers expect employees to do more than

their asked

SpongeBobIs the BestEmployeeEVER!

Willingness to Take on More Responsibility

Companies need to satisfy their customers, the key is to have empowered employees Responsibility is the willingness to accept

an obligation and to be accountable for a action or situation

Your job becomes more interesting & you gain more experience = this increases your value to the company you work for.

Self-Management

This means doing what is necessary to build a better career for yourself Set goals and develop a plan for meeting

them Monitor your work habits & performance Ask for feedback on how well you’re

doing your job

Loyalty

Be loyal by being positive, look for solutions to problems, and keep critical comments to yourself

You, your coworkers, supervisors and owners are all in the same business together

If there’s a crisis, pitch in and help the company get through it May involve self-sacrafice and some overtime,

paid or unpaid

Ethical Behavior

Objectives 9.21. Why ethics are important in the

workplace.2. How to behave ethically at work.

Your ability to behave ethically will enable you to earn the trust and respect of your employers coworkers

Ethics

Ethics are the principles of conduct that govern a group or society; the values that help people decide what is right and what is wrong

The Way You Act When No One Is Looking

Honesty

Dishonesty is the cause of most ethical problems in the workplace Employers expect their employees to

behave honestly One lie can forever destroy your

reputation, one lie creates more lies… Don’t Lie

Be truthful about the hours you work Obviously, taking money out of the cash

drawer is dishonest

Respecting Employer’s Property

Don’t copy software, etc. illegally Don’t take office supplies home! Don’t steal stamps Don’t steal food!

Confidentiality

This means to keep things private (secret) from people who are not supposed to know

It appears to be easy, however, sometimes there are conflicting interests with employers and coworkers

Fairness

Virtually almost every business includes men and women of different races, cultures, and religions.

Treat everyone fairly, openly and honestly

Fairness

Prejudice is an unjustifiable negative attitude toward a person or group. It can express itself as: Racist or Sexist Comments Stereotyping Name calling Unfair GeneralizationsPrejudice in any form is hurtful, offensive and unacceptableEmployees can be fired for practicing prejudice, and companies can be sued.

Handling Unethical Practices

If you experience or observe prejudice at work, consider whether it was an isolated incident

If the offense is deliberate, don’t ignore it but don’t act rashly either

Handling Unethical Practices With a Customer

Walk away and report the incident to your supervisorMore to come………….

Handling Unethical Practices With a Coworker

Tell the person you will not tolerate his or her behavior

If the above doesn’t work talk to your supervisor

Look for solutions not revenge Go with your instincts; SAFETY FIRST

Handling Unethical Practices With your Employer

If you decide to take action, keep these pointers in mind: Keep a detailed written Record Check your observations with others( Are

you acting for the right reasons?) Get advice from people you trust Collect any evidence you can Will you be anonymous or speak out loud? Report the FACTS only, don’t exaggerate

or speculate

ETHICS

Never compromise your own values Don’t engage in activities that make you

uncomfortable Develop and maintain integrity Respect your coworkers values & the

people you interact with at your job

AVOID GOSSIP AND RUMORS