© SHL 2012

Appreciative Inquiry1. Discover what’s wrong – and fix it2. Discover what’s right – and increase it

wrong

right

Time

wrong

right Appreciative inquiry

• Process redesign• Six-sigma• Lean • etc

© SHL 2012

Principles of Appreciative InquiryWords create worlds

The language and metaphors we use don't just describe our reality, they also create it.

Inquiry creates change

Change begins when we inquire into something. There are no neutral questions. Inquiry and change are simultaneous events.

What we study determines outcomes

Where we choose to focus our attention and what questions we ask, moves us towards the results we find

Focus on what works

Discover what promotes strengths, wellbeing and positive deviance.

Image inspires action

Knowing where we want to go focuses our actions, influencing what happens.

© SHL 2012

Appreciative Inquiry processAppreciative Inquiry is an approach to improvement which is: 1.Collaborative 2.Curious about things that really matter 3.Participative across the organisation4.Conversational in its style5.Focused on both tangible and intangible elements

© SHL 2012

Appreciative Inquiry: 4-D cycle

Discovery

… at our best?

Design… what should

be?

Your topic Dream… what might

be?

Destiny… what will be?

© SHL 2012

Yesterday...

Discovered

positive change

What would have to be in place...?

Change that goes well

Dreamt what it would be like if

that happened all the time

What next step will you

take?

© SHL 2012

Example

Examples of

when they are

What has to happen for

them to become?

Getting doctors involved

What it would be like if they

were?

What we are going to do to

make it happen?

Data capture

Desired outcomes

Design for delivery

Delivering

© SHL 2012

Example

Examples of when people really respect

each other

What has to happen for people to really respect

each other?

Reducing bullying and harassment

What it will be like when they do

What we are going to do to make it

happen?

Data capture

Desired outcomes

Design for delivery

Delivering