© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 1

Managing Human Managing Human ResourcesResources

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 2

Human Resource Human Resource ManagementManagement

• Acquiring

• Maintaining

• Developing

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 3

Functions of the Human Functions of the Human Resources DepartmentResources Department

• Planning for staffing needs

• Recruiting and hiring

• Training and development

• Appraising and retaining

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 4

Planning for Staffing Planning for Staffing NeedsNeeds

• Form business plan

• Estimate demand for employees

• Estimate supply of employees

• Perform job analysis

• Write job descriptions

• Write job specifications

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 5

Forecasting DemandForecasting Demand

• Predicted salesPredicted sales

• Expected turnover rateExpected turnover rate

• Workforce’s skill levelWorkforce’s skill level

• Impending strategic decisionsImpending strategic decisions

• Changes in technologyChanges in technology

• Company’s financial statusCompany’s financial status

• Status of key employeesStatus of key employees

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 6

Forecasting SupplyForecasting Supply

• Existing workersExisting workers

• Temporary workersTemporary workers

• OutsourcingOutsourcing

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 7

Evaluating Job Evaluating Job RequirementsRequirements

• Job analysis

• Job description

• Job specification

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 8

Recruiting EmployeesRecruiting Employees

• Internal searches• Newspaper ads• Internet ads• Employment agencies• Union halls• Colleges• Trade shows• Headhunters• Referrals

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 9

How Employers and Job-How Employers and Job-Seekers Approach Seekers Approach

RecruitingRecruiting• Look inside the company

• Networking and personal references

• Employment agency or search firm

• Unsolicited résumé

• Newspaper or Internet want ads

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 10

The Hiring ProcessThe Hiring Process

1. Select qualified candidates

2. Screen candidates

3. Conduct interviews

4. Evaluate final candidates

5. Check references

6. Select the best candidate

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 11

BackgroundBackground Checks Checks

• Employment verification

• Criminal records check

• Drug screen

• Reference checks

• Education verification

• Motor vehicle records

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 12

Hiring and the LawHiring and the Law

• Equal Employment Opportunity Commission

• Negligent Hiring

• Immigration Reform and Control Act

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 13

Preemployment TestingPreemployment Testing

• Job-skills tests

• Psychological tests

• Drug and alcohol tests

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 14

Training and Training and DevelopmentDevelopment

• Orientation

• Training

• Retraining

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 15

Evaluating EmployeesEvaluating Employees

• Periodic performance appraisals

• Regular written evaluations

• 360-degree reviews

• Electronic performance monitoring

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 16

Workplace Compensation Workplace Compensation

• Wages– Hourly workers

• Salaries– Corporate executives

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 17

Incentive ProgramsIncentive Programs

• Bonuses

• Commissions

• Profit sharing

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 18

Benefits and ServicesBenefits and Services

• Insurance

• Retirement plans

• Stock options

• Family benefits

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 19

Insurance BenefitsInsurance Benefits

• Life and health

• Dental and vision

• Disability

• Long-term care

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 20

Retirement BenefitsRetirement Benefits

• Employee pension plans

– Defined benefits

– Defined contributions

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 21

Stock Option PlansStock Option Plans

• Employer benefits

– Cost effective

– Long-term incentives

• Employee benefits

– Profit potential

– Vested interest

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 22

Family-Friendly BenefitsFamily-Friendly Benefits

• Unpaid leave

• Daycare

• Elder-care

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 23

Other Employee Other Employee BenefitsBenefits

• Vacations, holidays, and sick leaveVacations, holidays, and sick leave

• Professional developmentProfessional development

• Financial or legal counselingFinancial or legal counseling

• Wellness programsWellness programs

• Employee Assistance ProgramsEmployee Assistance Programs

• Corporate perksCorporate perks

© Prentice Hall, 2005 Business in Action 3e Chapter 10 - 24

Overseeing Changes in Overseeing Changes in Employment StatusEmployment Status

• Promotion

• Reassignment

• Termination

• Retirement