© pearson education limited 20158-1 chapter 8 managing change and innovation
TRANSCRIPT
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Chapter8Managing Change and Innovation
Learning Outcomes
• Define organizational change and compare and contrast views on the change process.
• Explain how to manage resistance to change.• Describe what managers need to know about
employee stress.• Discuss techniques for stimulating innovation.
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8.1Define organizational change and compare and contrast views on the change process.
What is Organizational Change?
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External Factors
• Marketplace• Government laws and regulations• Technology• Labor markets• Economic changes
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Internal Factors
• Strategy• Composition of workforce• Employee attitudes
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Initiating Change
Organizational changes need a catalyst.
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Two Different Approaches
“Calm waters” metaphor
“White-water rapids” metaphor
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Calm Waters Change
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White-Water Rapids Change
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Leading a company in change, in an industry in change.
Implementing Change
Organization development (OD):Efforts that assist organizational members with a planned change by focusing on their attitudes and values.
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Organization Development Efforts
1. Survey feedback2. Process consultation3. Team-building4. Intergroup development
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8.2Explain how to manage resistance to change.
Resistance to Change
1. Uncertainty2. Habit3. Concern over
personal loss4. Belief change is not
in organization’s best interests
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Reducing Resistance to Change
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8.3 Describe what managers need to know about employee stress.
Employee Reactions to Change
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Change often creates stress for employees!
Change Often Creates Stress for Employees
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Symptoms of Stress
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Reducing Stress
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8.4Discuss techniques for stimulating innovation.
Creativity and Innovation
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Creativity:The ability to produce novel and useful ideas.
Innovation:The process of taking a creative idea and turning it into a useful product, service, or method of operation.
Innovation Process
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1. Perception2. Incubation3. Inspiration4. Innovation
Encouraging Innovation
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Structural Variables and Innovation
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1. Organic structures2. Abundant resources3. High interunit communication4. Minimal time pressure5. Work and nonwork support
Culture and Innovation
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• Acceptance of ambiguity• Tolerance of the impractical• Low external controls• Tolerance of risks• Tolerance of conflict• Focus on ends• Open-system focus• Positive feedback
HR and Innovation
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