ip office 4 - avaya...ip office 4.2 15-601011 issue 22r (06 november 2008)

15-601011 Issue 22r - (06 November 2008)

Manager 6.2

IP Office 4.2

Manager Page 215-601011 Issue 22r (06 November 2008)IP Office 4.2

© 2008 AVAYA All Rights Reserved.

NoticeWhile reasonable efforts were made to ensure that the information in this document was complete and accurate at the time ofprinting, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may beincorporated in future releases.

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LicenseUSE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTHHEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AThttp://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESETERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERYFOR A REFUND OR CREDIT.Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses andunits of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity isspecified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alonecomputing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users.“Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User,whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originallysold by Avaya and ultimately utilized by End User. License Type(s): Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number ofDesignated Processors is indicated in the Documentation or other materials available to End User. Avaya may require theDesignated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to beprovided by End User to Avaya through electronic means established by Avaya specifically for this purpose.Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights.Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

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Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. Thesupport telephone number is 1 800 628 2888 in the United States. For additional support telephone numbers, see the AvayaWeb site: http://www.avaya.com/support.


Contents

ContentsManager1.

..................................................................... 181.1 What is New in 4.2

..................................................................... 271.2 What was New in 4.1

..................................................................... 321.3 What was New in 4.0 May 2007

..................................................................... 331.4 What was New in 4.0

..................................................................... 401.5 Installing Manager

..................................................................... 431.6 Starting Manager

..................................................................... 441.7 Changing the Manager Language

..................................................................... 451.8 Connecting Manager to IP Office

..................................................................... 521.9 Backward Compatibility

..................................................................... 531.10 IP Office Standard Edition

AIM and IP Office2...................................................................... 572.1 AIM Applications

..................................................................... 582.2 Password Administration

..................................................................... 592.3 Configuring an IP Office for AIM

..................................................................... 602.4 PIM Templates

............................................................................ 612.4.1 Hardware Template

............................................................................ 622.4.2 User Template

............................................................................ 632.4.3 Auto Attendant Template

............................................................................ 642.4.4 General Template

Configuration Mode3...................................................................... 673.1 The Configuration Mode Interface

..................................................................... 683.2 Security Settings

..................................................................... 703.3 Title Bar

..................................................................... 713.4 The Menu Bar

..................................................................... 723.5 Toolbars

..................................................................... 743.6 Using the Navigation Pane

..................................................................... 763.7 Using the Group Pane

..................................................................... 783.8 Using the Details Pane

..................................................................... 803.9 Using the Error Pane

..................................................................... 813.10 Altering the Interface

..................................................................... 833.11 The Status Bar

..................................................................... 843.12 Editing Configuration Settings

............................................................................ 853.12.1 Mergeable Settings

............................................................................ 863.12.2 Configuration Sizes

............................................................................ 873.12.3 Setting the Discovery Addresses

............................................................................ 893.12.4 Loading a Configuration

............................................................................ 923.12.5 Known IP Office Discovery

............................................................................ 943.12.6 Creating a New Configuration

............................................................................ 953.12.7 Importing and Exporting Settings

............................................................................ 973.12.8 Copying and Pasting

............................................................................ 973.12.9 Saving a Configuration Offline

............................................................................ 983.12.10 Sending a Configuration

............................................................................ 1003.12.11 Erasing the IP Office Configuration

............................................................................ 1003.12.12 Default Settings

Security Mode4...................................................................... 1034.1 Security Settings

..................................................................... 1054.2 Default Security Users

..................................................................... 1064.3 The Security Mode Interface

..................................................................... 1084.4 Security Administration

..................................................................... 1174.5 Editing Security Settings

............................................................................ 1204.5.1 General Settings

............................................................................ 1224.5.2 System | System Details

............................................................................ 1244.5.3 System | Unsecured Interfaces

............................................................................ 1254.5.4 Services Settings

............................................................................ 1264.5.5 Rights Group | Group Details

............................................................................ 1274.5.6 Rights Group | Configuration

............................................................................ 1284.5.7 Rights Group | Security Administration

............................................................................ 1294.5.8 Rights Group | System Status

............................................................................ 1304.5.9 Service User Settings

Menu Bar Commands5...................................................................... 1355.1 Configuration Mode

............................................................................ 1355.1.1 File Menu

............................................................................ 1545.1.2 View

............................................................................ 1555.1.3 Tools Menu

..................................................................... 1575.2 Security Mode

............................................................................ 1575.2.1 File | Open Security Settings

............................................................................ 1575.2.2 File | Close Security Settings

............................................................................ 1575.2.3 File | Save Security Settings

............................................................................ 1575.2.4 File | Reset Security Settings

............................................................................ 1575.2.5 File | Preferences

............................................................................ 1575.2.6 File | Configuration

............................................................................ 1575.2.7 File | Exit

Configuration Settings6...................................................................... 1626.1 BOOTP

..................................................................... 1636.2 Operator

..................................................................... 1646.3 System

............................................................................ 1656.3.1 System

............................................................................ 1686.3.2 LAN1

............................................................................ 1736.3.3 LAN2

............................................................................ 1746.3.4 DNS

............................................................................ 1756.3.5 Voicemail

............................................................................ 1776.3.6 Telephony

............................................................................ 1816.3.7 H.323 Gatekeeper

............................................................................ 1826.3.8 LDAP

............................................................................ 1856.3.9 System Events

............................................................................ 1886.3.10 SMTP

............................................................................ 1886.3.11 Twinning

............................................................................ 1906.3.12 CDR/SMDR

............................................................................ 1926.3.13 VCM

............................................................................ 1936.3.14 SBCC

..................................................................... 1946.4 Line Settings

............................................................................ 1956.4.1 Line (Analog)

............................................................................ 1996.4.2 Line (BRI)

............................................................................ 2036.4.3 Line (E1)

............................................................................ 2106.4.4 Line (E1R2)

............................................................................ 2146.4.5 Line (T1)

............................................................................ 2196.4.6 Line (T1 PRI)

............................................................................ 2266.4.7 Line (S0)

............................................................................ 2306.4.8 Line (IP)

............................................................................ 2366.4.9 Line (IP DECT)

............................................................................ 2396.4.10 SIP Line

............................................................................ 2456.4.11 SES Line

..................................................................... 2496.5 Control Unit

..................................................................... 2506.6 Extension Settings

............................................................................ 2516.6.1 Extn

............................................................................ 2536.6.2 Analog

............................................................................ 2556.6.3 VoIP

............................................................................ 2576.6.4 IP DECT

..................................................................... 2586.7 User Settings


............................................................................ 2606.7.1 User

............................................................................ 2626.7.2 Voicemail

............................................................................ 2646.7.3 DND

............................................................................ 2656.7.4 Short Codes

............................................................................ 2666.7.5 Source Numbers

............................................................................ 2686.7.6 Telephony

............................................................................ 2726.7.7 Forwarding

............................................................................ 2746.7.8 Dial In

............................................................................ 2756.7.9 Voice Recording

............................................................................ 2766.7.10 Coverage

............................................................................ 2786.7.11 Button Programming

............................................................................ 2796.7.12 Menu Programming

............................................................................ 2806.7.13 T3 Options

............................................................................ 2816.7.14 Phone Manager Options

............................................................................ 2826.7.15 Hunt Group Memberships

............................................................................ 2836.7.16 Mobility (Twinning)

............................................................................ 2876.7.17 Announcements

............................................................................ 2896.7.18 SIP

..................................................................... 2906.8 Hunt Group Settings

............................................................................ 2926.8.1 Hunt Group

............................................................................ 2956.8.2 Voicemail

............................................................................ 2976.8.3 Fallback

............................................................................ 2996.8.4 Queuing

............................................................................ 3026.8.5 Voice Recording

............................................................................ 3036.8.6 Announcements

............................................................................ 3056.8.7 Hunt Group Operation

..................................................................... 3116.9 Short Code Form

..................................................................... 3126.10 Service Settings

............................................................................ 3136.10.1 Service

............................................................................ 3146.10.2 Bandwidth

............................................................................ 3166.10.3 IP

............................................................................ 3176.10.4 Autoconnect

............................................................................ 3186.10.5 Quota

............................................................................ 3196.10.6 PPP

............................................................................ 3216.10.7 Fallback

............................................................................ 3226.10.8 DialIn

..................................................................... 3236.11 WAN Port Settings

............................................................................ 3246.11.1 WAN Port

............................................................................ 3256.11.2 Frame Relay

............................................................................ 3266.11.3 DLCIs

............................................................................ 3286.11.4 Advanced

..................................................................... 3296.12 RAS Settings

............................................................................ 3296.12.1 RAS

............................................................................ 3306.12.2 PPP

..................................................................... 3316.13 Incoming Call Route Settings

............................................................................ 3336.13.1 Incoming Call Route

............................................................................ 3366.13.2 Voice Recording

............................................................................ 3376.13.3 Destinations

..................................................................... 3386.14 Directory Entry

..................................................................... 3396.15 Time Profile

..................................................................... 3416.16 Firewall Profile Settings

............................................................................ 3426.16.1 Standard

............................................................................ 3436.16.2 Custom

............................................................................ 3456.16.3 Static NAT

..................................................................... 3466.17 IP Route Settings

............................................................................ 3476.17.1 IP Route

............................................................................ 3486.17.2 RIP

..................................................................... 3496.18 Least Cost Routing Settings

............................................................................ 3516.18.1 LCR

............................................................................ 3516.18.2 Main Route

............................................................................ 3526.18.3 Alternate Route 1

............................................................................ 3536.18.4 Alternate Route 2

..................................................................... 3546.19 Account Code Settings

............................................................................ 3556.19.1 Account Code

............................................................................ 3556.19.2 Voice Recording

..................................................................... 3566.20 License

..................................................................... 3586.21 Tunnel Settings

............................................................................ 3596.21.1 L2TP Tunnel

............................................................................ 3616.21.2 IP Security Tunnel

..................................................................... 3636.22 Logical LAN

..................................................................... 3646.23 Wireless Settings

............................................................................ 3646.23.1 SSID

............................................................................ 3646.23.2 Security

..................................................................... 3656.24 User Restrictions Settings

............................................................................ 3666.24.1 User Restrictions

............................................................................ 3666.24.2 Short Codes

..................................................................... 3676.25 User Rights Settings

............................................................................ 3696.25.1 User

............................................................................ 3696.25.2 Short Codes

............................................................................ 3706.25.3 Telephony

............................................................................ 3726.25.4 Button Programming

............................................................................ 3726.25.5 Menu Programming

............................................................................ 3736.25.6 Phone Manager

............................................................................ 3746.25.7 Twinning

............................................................................ 3746.25.8 User Rights Membership

..................................................................... 3756.26 Auto Attendant Settings

............................................................................ 3766.26.1 Auto Attendant

............................................................................ 3776.26.2 Actions

..................................................................... 3786.27 Authorization Codes

..................................................................... 3806.28 ARS

............................................................................ 3826.28.1 ARS

..................................................................... 3846.29 E911 System Settings

............................................................................ 3856.29.1 E911 Adjunct

............................................................................ 3866.29.2 Zones

Short Codes7...................................................................... 3897.1 Short Code Fields and Characters

..................................................................... 3917.2 User Dialing

..................................................................... 3927.3 Application Dialing

..................................................................... 3937.4 Secondary Dial Tone

..................................................................... 3947.5 ? Short Codes

..................................................................... 3957.6 Short Code Matching Examples

..................................................................... 3987.7 Default System Short Code List

..................................................................... 4007.8 Short Code Features

............................................................................ 4017.8.1 Acquire Call

............................................................................ 4027.8.2 AOC Previous Call

............................................................................ 4027.8.3 AOC Reset Total

............................................................................ 4027.8.4 AOC Total

............................................................................ 4037.8.5 Auto Attendant

............................................................................ 4037.8.6 Break Out

............................................................................ 4047.8.7 Busy

............................................................................ 4047.8.8 Busy On Held

............................................................................ 4057.8.9 Call Intrude

............................................................................ 4067.8.10 Call Listen

............................................................................ 4077.8.11 Call Pickup Any

............................................................................ 4077.8.12 Call Pickup Extn


Contents

............................................................................ 4087.8.13 Call Pickup Group

............................................................................ 4087.8.14 Call Pickup Line

............................................................................ 4097.8.15 Call Pickup Members

............................................................................ 4097.8.16 Call Pickup User

............................................................................ 4107.8.17 Call Queue

............................................................................ 4107.8.18 Call Record

............................................................................ 4117.8.19 Call Steal

............................................................................ 4127.8.20 Call Waiting On

............................................................................ 4127.8.21 Call Waiting Off

............................................................................ 4127.8.22 Call Waiting Suspend

............................................................................ 4137.8.23 Cancel All Forwarding

............................................................................ 4137.8.24 Cancel Ring Back When Free

............................................................................ 4137.8.25 Channel Monitor

............................................................................ 4147.8.26 Change Login Code

............................................................................ 4157.8.27 Clear After Call Work

............................................................................ 4157.8.28 Clear Call

............................................................................ 4157.8.29 Clear CW

............................................................................ 4167.8.30 Clear Hunt Group Night Service

............................................................................ 4167.8.31 Clear Hunt Group Out Of Service

............................................................................ 4177.8.32 Clear Quota

............................................................................ 4177.8.33 Conference Add

............................................................................ 4177.8.34 Conference Meet Me

............................................................................ 4177.8.35 CW

............................................................................ 4187.8.36 Dial

............................................................................ 4197.8.37 Dial 3K1

............................................................................ 4197.8.38 Dial 56K

............................................................................ 4197.8.39 Dial 64K

............................................................................ 4207.8.40 Dial CW

............................................................................ 4217.8.41 Dial Direct

............................................................................ 4217.8.42 Dial Direct Hot Line

............................................................................ 4227.8.43 Dial Emergency

............................................................................ 4227.8.44 Dial Extn

............................................................................ 4237.8.45 Dial Inclusion

............................................................................ 4237.8.46 Dial Paging

............................................................................ 4247.8.47 Dial Physical Extension By Number

............................................................................ 4247.8.48 Dial Physical Number By ID

............................................................................ 4257.8.49 Dial Speech

............................................................................ 4257.8.50 Dial V110

............................................................................ 4257.8.51 Dial V120

............................................................................ 4257.8.52 Dial Video

............................................................................ 4267.8.53 Disable ARS Form

............................................................................ 4267.8.54 Disable Internal Forwards

............................................................................ 4267.8.55 Disable Internal Forward Unconditional

............................................................................ 4277.8.56 Disable Internal Forward Busy or No Answer

............................................................................ 4277.8.57 Display Msg

............................................................................ 4287.8.58 Do Not Disturb Exception Add

............................................................................ 4287.8.59 Do Not Disturb Exception Delete

............................................................................ 4297.8.60 Do Not Disturb On

............................................................................ 4297.8.61 Do Not Disturb Off

............................................................................ 4297.8.62 Enable ARS Form

............................................................................ 4307.8.63 Enable Internal Forwards

............................................................................ 4307.8.64 Enable Internal Forward Unconditional

............................................................................ 4307.8.65 Enable Internal Forward Busy or No Answer

............................................................................ 4317.8.66 Extn Login

............................................................................ 4317.8.67 Extn Logout

............................................................................ 4327.8.68 Flash Hook

............................................................................ 4327.8.69 FNE

............................................................................ 4337.8.70 Follow Me Here

............................................................................ 4347.8.71 Follow Me Here Cancel

............................................................................ 4347.8.72 Follow Me To

............................................................................ 4357.8.73 Forward Hunt Group Calls On

............................................................................ 4357.8.74 Forward Hunt Group Calls Off

............................................................................ 4367.8.75 Forward Number

............................................................................ 4367.8.76 Forward On Busy Number

............................................................................ 4377.8.77 Forward On Busy On

............................................................................ 4377.8.78 Forward On Busy Off

............................................................................ 4387.8.79 Forward On No Answer On

............................................................................ 4387.8.80 Forward On No Answer Off

............................................................................ 4397.8.81 Forward Unconditional On

............................................................................ 4397.8.82 Forward Unconditional Off

............................................................................ 4407.8.83 Group Listen Off

............................................................................ 4407.8.84 Group Listen On

............................................................................ 4417.8.85 Headset Toggle

............................................................................ 4417.8.86 Hold Call

............................................................................ 4427.8.87 Hold CW

............................................................................ 4427.8.88 Hold Music

............................................................................ 4437.8.89 Hunt Group Disable

............................................................................ 4437.8.90 Hunt Group Enable

............................................................................ 4447.8.91 Last Number Redial

............................................................................ 4447.8.92 MCID Activate

............................................................................ 4447.8.93 Mobile Twinned Call Pickup

............................................................................ 4457.8.94 Off Hook Station

............................................................................ 4467.8.95 Outgoing Call Bar Off

............................................................................ 4467.8.96 Outgoing Call Bar On

............................................................................ 4477.8.97 Park Call

............................................................................ 4477.8.98 Private Call

............................................................................ 4487.8.99 Private Call Off

............................................................................ 4487.8.100 Private Call On

............................................................................ 4497.8.101 Priority Call

............................................................................ 4497.8.102 Record Message

............................................................................ 4507.8.103 Relay On

............................................................................ 4507.8.104 Relay Off

............................................................................ 4517.8.105 Relay Pulse

............................................................................ 4517.8.106 Resume Call

............................................................................ 4527.8.107 Retrieve Call

............................................................................ 4527.8.108 Ring Back When Free

............................................................................ 4537.8.109 Secondary Dial Tone

............................................................................ 4547.8.110 Set Absent Text

............................................................................ 4557.8.111 Set Account Code

............................................................................ 4557.8.112 Set Authorization Code

............................................................................ 4567.8.113 Set Hunt Group Night Service

............................................................................ 4567.8.114 Set Hunt Group Out Of Service

............................................................................ 4577.8.115 Set Inside Call Seq

............................................................................ 4587.8.116 Set Mobile Twinning Number

............................................................................ 4587.8.117 Set Mobile Twinning On

............................................................................ 4587.8.118 Set Mobile Twinning Off

............................................................................ 4597.8.119 Set No Answer Time

............................................................................ 4597.8.120 Set Outside Call Seq

............................................................................ 4607.8.121 Set Ringback Seq

............................................................................ 4607.8.122 Set Wrap Up Time

............................................................................ 4617.8.123 Shutdown Embedded Voicemail

............................................................................ 4627.8.124 Suspend Call

............................................................................ 4627.8.125 Suspend CW

............................................................................ 4637.8.126 Start After Call Work

............................................................................ 4637.8.127 Toggle Calls

............................................................................ 4637.8.128 Unpark Call


............................................................................ 4647.8.129 Voicemail Collect

............................................................................ 4657.8.130 Voicemail Node

............................................................................ 4667.8.131 Voicemail On

............................................................................ 4667.8.132 Voicemail Off

............................................................................ 4677.8.133 Voicemail Ringback On

............................................................................ 4677.8.134 Voicemail Ringback Off

Button Programming8...................................................................... 4718.1 Programming Buttons

............................................................................ 4718.1.1 Programming Buttons with Manager

............................................................................ 4738.1.2 Programming Button via the Menu Key

............................................................................ 4758.1.3 Programming Button via an Admin Button

............................................................................ 4768.1.4 T3 Self-Administration

............................................................................ 4778.1.5 Customizing Text Labels

............................................................................ 4788.1.6 Interactive Button Menus

..................................................................... 4798.2 Phone Details

............................................................................ 4818.2.1 Phone Add-Ons

............................................................................ 4828.2.2 Button Types

............................................................................ 4838.2.3 1603, 1608, 1616

............................................................................ 4858.2.4 2030

............................................................................ 4868.2.5 2050 and 20CC

............................................................................ 4878.2.6 20DS

............................................................................ 4888.2.7 2402D, 5402D

............................................................................ 4898.2.8 2410, 5410

............................................................................ 4908.2.9 2420, 5420

............................................................................ 4928.2.10 3616, 3620, 3626

............................................................................ 4938.2.11 3641, 3645

............................................................................ 4948.2.12 3810

............................................................................ 4958.2.13 4406D+, 4606

............................................................................ 4968.2.14 4412D+

............................................................................ 4978.2.15 4424D+, 4624

............................................................................ 4988.2.16 4450

............................................................................ 5008.2.17 4601, 5601

............................................................................ 5018.2.18 4602, 4602SW, 5602, 5602SW

............................................................................ 5028.2.19 4610SW, 5610SW

............................................................................ 5038.2.20 4612

............................................................................ 5048.2.21 4620, 4620SW, 4621, 4625, 5620,5620SW, 5621

............................................................................ 5058.2.22 6408D

............................................................................ 5068.2.23 6416D

............................................................................ 5078.2.24 6424D

............................................................................ 5088.2.25 9040

............................................................................ 5098.2.26 T3 Compact/T3 IP Compact

............................................................................ 5108.2.27 T3 Classic/T3 IP Classic

............................................................................ 5118.2.28 T3 Comfort/T3 IP Comfort

..................................................................... 5128.3 Actions

............................................................................ 5188.3.1 Abbreviated Dial

............................................................................ 5188.3.2 Abbreviated Dial Pause

............................................................................ 5198.3.3 Abbreviated Dial Program

............................................................................ 5198.3.4 Abbreviated Dial Stop

............................................................................ 5208.3.5 Account Code Entry

............................................................................ 5218.3.6 ACD Agent Statistics

............................................................................ 5218.3.7 ACD Stroke Count

............................................................................ 5228.3.8 Acquire Call

............................................................................ 5228.3.9 AD Special Functions

............................................................................ 5228.3.10 AD Special Function Mark

............................................................................ 5238.3.11 AD Special Function Wait

............................................................................ 5238.3.12 AD Suppress

............................................................................ 5248.3.13 After Call Work

............................................................................ 5258.3.14 Appearance

............................................................................ 5268.3.15 Automatic Callback

............................................................................ 5278.3.16 Automatic Intercom

............................................................................ 5288.3.17 Break Out

............................................................................ 5298.3.18 Bridged Appearance

............................................................................ 5308.3.19 Busy

............................................................................ 5308.3.20 Busy On Held

............................................................................ 5318.3.21 Call Forwarding All

............................................................................ 5328.3.22 Call Intrude

............................................................................ 5328.3.23 Call List

............................................................................ 5338.3.24 Call Listen

............................................................................ 5348.3.25 Call Park

............................................................................ 5358.3.26 Call Park To Other Extension

............................................................................ 5368.3.27 Call Pickup

............................................................................ 5368.3.28 Call Pickup Any

............................................................................ 5378.3.29 Call Pickup Group

............................................................................ 5378.3.30 Call Pickup Members

............................................................................ 5388.3.31 Call Queue

............................................................................ 5388.3.32 Call Record

............................................................................ 5398.3.33 Call Steal

............................................................................ 5408.3.34 Call Waiting Off

............................................................................ 5408.3.35 Call Waiting On

............................................................................ 5418.3.36 Call Waiting Suspend

............................................................................ 5418.3.37 Cancel All Forwarding

............................................................................ 5428.3.38 Cancel Leave Word Calling

............................................................................ 5428.3.39 Cancel Ring Back When Free

............................................................................ 5438.3.40 Channel Monitor

............................................................................ 5448.3.41 Clear Call

............................................................................ 5448.3.42 Clear CW

............................................................................ 5458.3.43 Clear Hunt Group Night Service

............................................................................ 5458.3.44 Clear Hunt Group Out Of Service

............................................................................ 5468.3.45 Clear Quota

............................................................................ 5468.3.46 Conference Add

............................................................................ 5478.3.47 Conference Meet Me

............................................................................ 5478.3.48 Consult

............................................................................ 5488.3.49 Coverage Appearance

............................................................................ 5498.3.50 Dial

............................................................................ 5498.3.51 Dial 3K1

............................................................................ 5508.3.52 Dial 56K

............................................................................ 5508.3.53 Dial 64K

............................................................................ 5518.3.54 Dial CW

............................................................................ 5518.3.55 Dial Direct

............................................................................ 5528.3.56 Dial Emergency

............................................................................ 5528.3.57 Dial Inclusion

............................................................................ 5538.3.58 Dial Intercom

............................................................................ 5548.3.59 Dial Paging

............................................................................ 5558.3.60 Dial Physical Extn by Number

............................................................................ 5558.3.61 Dial Physical Extn by ID

............................................................................ 5568.3.62 Dial Speech

............................................................................ 5568.3.63 Dial V110

............................................................................ 5578.3.64 Dial V120

............................................................................ 5578.3.65 Display Msg

............................................................................ 5588.3.66 Dial Video

............................................................................ 5598.3.67 Directed Call Pickup

............................................................................ 5608.3.68 Directory

............................................................................ 5618.3.69 Do Not Disturb Exception Add

............................................................................ 5618.3.70 Do Not Disturb Exception Delete

............................................................................ 5628.3.71 Do Not Disturb Off


Contents

............................................................................ 5628.3.72 Do Not Disturb On

............................................................................ 5638.3.73 Drop

............................................................................ 5648.3.74 Extn Login

............................................................................ 5648.3.75 Extn Logout

............................................................................ 5658.3.76 Flash Hook

............................................................................ 5668.3.77 Follow Me Here

............................................................................ 5668.3.78 Follow Me Here Cancel

............................................................................ 5678.3.79 Follow Me To

............................................................................ 5688.3.80 Forward Hunt Group Calls Off

............................................................................ 5688.3.81 Forward Hunt Group Calls On

............................................................................ 5698.3.82 Forward Number

............................................................................ 5698.3.83 Forward On Busy Number

............................................................................ 5718.3.84 Forward On Busy Off

............................................................................ 5718.3.85 Forward On Busy On

............................................................................ 5728.3.86 Forward On No Answer Off

............................................................................ 5728.3.87 Forward On No Answer On

............................................................................ 5738.3.88 Forward Unconditional Off

............................................................................ 5738.3.89 Forward Unconditional On

............................................................................ 5748.3.90 Group

............................................................................ 5758.3.91 Group Listen On

............................................................................ 5768.3.92 Group Paging

............................................................................ 5778.3.93 Headset Toggle

............................................................................ 5778.3.94 Hold Call

............................................................................ 5788.3.95 Hold CW

............................................................................ 5788.3.96 Hold Music

............................................................................ 5798.3.97 Hunt Group Enable

............................................................................ 5808.3.98 Hunt Group Disable

............................................................................ 5818.3.99 Inspect

............................................................................ 5828.3.100 Internal Auto-Answer

............................................................................ 5838.3.101 Leave Word Calling

............................................................................ 5848.3.102 Line Appearance

............................................................................ 5858.3.103 Manual Exclude

............................................................................ 5858.3.104 MCID Activate

............................................................................ 5868.3.105 Off Hook Station

............................................................................ 5878.3.106 Park

............................................................................ 5888.3.107 Park Call

............................................................................ 5898.3.108 Priority Call

............................................................................ 5898.3.109 Priority Calling

............................................................................ 5908.3.110 Private Call

............................................................................ 5918.3.111 Relay Off

............................................................................ 5918.3.112 Relay On

............................................................................ 5928.3.113 Relay Pulse

............................................................................ 5938.3.114 Resume Call

............................................................................ 5938.3.115 Retrieve Call

............................................................................ 5948.3.116 Ring Back When Free

............................................................................ 5958.3.117 Ringer Off

............................................................................ 5968.3.118 Self-Administer

............................................................................ 5978.3.119 Send All Calls

............................................................................ 5988.3.120 Set Absent Text

............................................................................ 5998.3.121 Set Account Code

............................................................................ 6008.3.122 Set Hunt Group Night Service

............................................................................ 6018.3.123 Set Hunt Group Out Of Service

............................................................................ 6028.3.124 Set Inside Call Seq

............................................................................ 6028.3.125 Set Night Service Group

............................................................................ 6038.3.126 Set Out of Service Group

............................................................................ 6048.3.127 Set No Answer Time

............................................................................ 6048.3.128 Set Outside Call Seq

............................................................................ 6048.3.129 Set Ringback Seq

............................................................................ 6058.3.130 Set Wrap Up Time

............................................................................ 6058.3.131 Stored Number View

............................................................................ 6068.3.132 Suspend Call

............................................................................ 6068.3.133 Suspend CW

............................................................................ 6078.3.134 Time of Day

............................................................................ 6078.3.135 Timer

............................................................................ 6088.3.136 Toggle Calls

............................................................................ 6088.3.137 Twinning

............................................................................ 6098.3.138 Unpark Call

............................................................................ 6108.3.139 User

............................................................................ 6128.3.140 Visual Voice

............................................................................ 6138.3.141 Voicemail Collect

............................................................................ 6148.3.142 Voicemail Off

............................................................................ 6148.3.143 Voicemail On

............................................................................ 6158.3.144 Voicemail Ringback Off

............................................................................ 6158.3.145 Voicemail Ringback On

Key and Lamp Operation9...................................................................... 6199.1 Appearance Button Features

..................................................................... 6219.2 Call Appearance Buttons

............................................................................ 6229.2.1 Example 1

............................................................................ 6239.2.2 Example 2

............................................................................ 6249.2.3 How are Call Appearance Buttons Treated?

............................................................................ 6259.2.4 Button Indication

..................................................................... 6269.3 Bridged Appearance Buttons

............................................................................ 6279.3.1 Example 1

............................................................................ 6289.3.2 Example 2

............................................................................ 6299.3.3 Example 3

............................................................................ 6309.3.4 How are Bridged Appearances Treated?


..................................................................... 6329.4 Call Coverage Buttons

............................................................................ 6339.4.1 Example 1

............................................................................ 6339.4.2 Example 2

............................................................................ 6349.4.3 How is Call Coverage Treated?


..................................................................... 6369.5 Line Appearance Buttons

............................................................................ 6379.5.1 Example 1

............................................................................ 6389.5.2 Example 2

............................................................................ 6399.5.3 How are Line Appearances Treated?


............................................................................ 6419.5.5 T3 Phone Line Appearances

..................................................................... 6429.6 Other Appearance Controls

............................................................................ 6429.6.1 Selected Button Indication

............................................................................ 6439.6.2 Idle Line Preference

............................................................................ 6469.6.3 Ringing Line Preference

............................................................................ 6499.6.4 Answer Pre-Select

............................................................................ 6509.6.5 Auto Hold

............................................................................ 6519.6.6 Ring Delay

............................................................................ 6539.6.7 Delayed Ring Preference

............................................................................ 6559.6.8 Collapsing Appearances

............................................................................ 6569.6.9 Joining Other Calls (Bridging)

............................................................................ 6589.6.10 Multiple Alerting Buttons

............................................................................ 6599.6.11 Twinning

............................................................................ 6599.6.12 Busy on Held

............................................................................ 6599.6.13 Reserving a Call Appearance Button

............................................................................ 6609.6.14 Logging Off and Hot Desking

............................................................................ 6609.6.15 IP Office Applications

..................................................................... 6619.7 Programming Appearance Buttons


............................................................................ 6619.7.1 System Settings

............................................................................ 6629.7.2 User Settings

............................................................................ 6639.7.3 Line Appearance ID Numbers

............................................................................ 6649.7.4 Appearance Buttons

............................................................................ 6669.7.5 Outgoing Line Programming

..................................................................... 6679.8 Upgrading from Pre-3.0 Systems

............................................................................ 6679.8.1 Call Handling Changes

............................................................................ 6699.8.2 Twin LED Button Users

Telephone Features10...................................................................... 67310.1 Handsfree Announced Transfers

..................................................................... 67510.2 Mobile Call Control

..................................................................... 67710.3 one-X Mobile Client

..................................................................... 68310.4 Advice of Charge

..................................................................... 68410.5 Malicious Call Tracing (MCID)

..................................................................... 68510.6 Call Barring

..................................................................... 68610.7 Caller Display

..................................................................... 68710.8 Call Intrusion

..................................................................... 68710.9 Call Tagging

..................................................................... 68810.10 Private Calls

..................................................................... 68810.11 Call Pickup

..................................................................... 68910.12 Call Waiting

..................................................................... 69010.13 Parking Calls

..................................................................... 69110.14 Ring Back When Free

..................................................................... 69210.15 Message Waiting Indication

..................................................................... 69310.16 Ring Tones

..................................................................... 69410.17 Music On Hold (MOH)

..................................................................... 69510.18 Date and Time

..................................................................... 69710.19 System Phone Features

..................................................................... 69810.20 The 'No User' User

..................................................................... 69910.21 Forwarding and Transferring Calls

............................................................................ 70010.21.1 Do Not Disturb

............................................................................ 70210.21.2 Follow Me

............................................................................ 70410.21.3 Forward Unconditional

............................................................................ 70610.21.4 Forward on Busy

............................................................................ 70810.21.5 Forward on No Answer

............................................................................ 71010.21.6 Determining a User's Busy Status

............................................................................ 71110.21.7 Chaining and Loops

............................................................................ 71210.21.8 Transferring Calls

............................................................................ 71310.21.9 Off-Switch Transfer Restrictions

............................................................................ 71410.21.10 Centrex Transfer

..................................................................... 71510.22 Conferencing

............................................................................ 71610.22.1 Default Conference Handling

............................................................................ 71610.22.2 Using Conference Meet Me

..................................................................... 71710.23 Hot Desking

............................................................................ 71810.23.1 Remote Hot Desking

............................................................................ 71810.23.2 Call Center Agents

............................................................................ 71910.23.3 Hot Desking Examples

............................................................................ 72010.23.4 Automatic Log Off

Data Routing11...................................................................... 72211.1 Network Address Translation (NAT)

..................................................................... 72211.2 DHCP

..................................................................... 72311.3 Examples

............................................................................ 72311.3.1 Simple ISDN Internet Connection

............................................................................ 72311.3.2 ISDN Link Between IP Offices

............................................................................ 72411.3.3 Using a Dedicated T1/PRI ISP Link

............................................................................ 72611.3.4 Logical LAN Connection

............................................................................ 72711.3.5 Remote Access

............................................................................ 73011.3.6 WAN PPP

............................................................................ 73111.3.7 WAN Frame Relay

Voice over IP12...................................................................... 73512.1 VoIP Protocols

..................................................................... 73512.2 Performance

..................................................................... 73612.3 Implementation

Small Community Networking13...................................................................... 73913.1 Supported SCN Network Layouts

..................................................................... 74013.2 Supported SCN Features

..................................................................... 74313.3 Enabling Small Community Networking

..................................................................... 74413.4 SCN Short Code Programming

Appendix: Configuration Examples14...................................................................... 74614.1 Paging from IP Office

............................................................................ 74714.1.1 Paging via an Analog Extension Port

............................................................................ 75014.1.2 Paging via an Analog Trunk Port

............................................................................ 75214.1.3 Making Page Calls

..................................................................... 75514.2 Dial By Name

............................................................................ 75614.2.1 Using Dial Name

Appendix: Locale Settings15...................................................................... 76215.1 Locale Defaults

..................................................................... 76415.2 Argentina

..................................................................... 76515.3 Australia

..................................................................... 76615.4 Belgium - Flemish

..................................................................... 76715.5 Belgium - French

..................................................................... 76815.6 Brazil

..................................................................... 76915.7 Canada - French

..................................................................... 77015.8 Chile

..................................................................... 77115.9 China

..................................................................... 77215.10 Colombia

..................................................................... 77315.11 Customize

..................................................................... 77415.12 Denmark

..................................................................... 77515.13 Finland

..................................................................... 77615.14 France

..................................................................... 77715.15 Greece

..................................................................... 77815.16 Germany

..................................................................... 77915.17 Hong Kong

..................................................................... 78015.18 Hungary

..................................................................... 78115.19 Iceland

..................................................................... 78215.20 India

..................................................................... 78315.21 Italy

..................................................................... 78415.22 Korea

..................................................................... 78515.23 Mexico

..................................................................... 78615.24 Netherlands

..................................................................... 78715.25 New Zealand

..................................................................... 78815.26 Norway

..................................................................... 78915.27 Peru

..................................................................... 79015.28 Poland

..................................................................... 79115.29 Portugal

..................................................................... 79215.30 Russia

..................................................................... 79315.31 Saudi Arabia

..................................................................... 79415.32 South Africa

..................................................................... 79515.33 Spain

..................................................................... 79615.34 Sweden

..................................................................... 79715.35 Switzerland

..................................................................... 79815.36 Taiwan


Contents

..................................................................... 79915.37 Turkey

..................................................................... 80015.38 United Kingdom

..................................................................... 80115.39 United States

..................................................................... 80215.40 Venezuela

Appendix: CDR Records16...................................................................... 80416.1 CDR Record Formats

..................................................................... 80516.2 CDR Record Fields

..................................................................... 80716.3 Call Splitting

..................................................................... 80816.4 Record Formats

............................................................................ 80816.4.1 59 Character (Normal)

............................................................................ 80916.4.2 Expanded (Normal)

............................................................................ 81016.4.3 Expanded (Enhanced)

............................................................................ 81116.4.4 INT-Direct (Normal)

............................................................................ 81216.4.5 INT-ISDN (Normal)

............................................................................ 81316.4.6 INT-Process (Normal)

............................................................................ 81416.4.7 LSU (Normal)

............................................................................ 81516.4.8 LSU (Enhanced)

............................................................................ 81616.4.9 LSU (ISDN)

............................................................................ 81716.4.10 LSU-Expanded

............................................................................ 81816.4.11 Printer (Normal)

............................................................................ 81916.4.12 Printer (Enhanced)

............................................................................ 82016.4.13 Printer (ISDN)

............................................................................ 82116.4.14 Teleseer (Normal)

............................................................................ 82216.4.15 Teleseer (Enhanced)

............................................................................ 82316.4.16 Teleseer (ISDN)

............................................................................ 82416.4.17 Unformatted (Normal)

............................................................................ 82516.4.18 Unformatted (Enhanced)

Appendix: SMDR17...................................................................... 83017.1 SMDR Fields

..................................................................... 83317.2 SMDR Examples

...............................................................................839Index


Manager

Chapter 1.


Manager:

1. ManagerIP Office Manager is an application for viewing and editing an IP Office system's configuration. It is a tool meant primarilyfor system installers and maintainers.

Manager runs on a Windows PC and connects to the IP Office via Ethernet LAN or WAN connections.

· WARNING - Password Change Required New IP Office systems use default security settings. These settings must be changed to make the system secure. Atminimum you must change the default passwords of the Security Administrator and the default Service Users. Failureto do so will render the IP Office system unsecure. See the Security Mode section for details.

· IMPORTANT Manager is an off-line editor. It receives a copy of the IP Office system's current configuration settings. Changes aremade to that copy and it is then sent back to the IP Office for those changes to become active. This means thatchanges to the active configuration in the system that occur between Manager receiving and sending back the copymay be overwritten. For example this may affect changes made by users through their phone or voicemail mailboxafter the copy of the configuration is received by Manager.

Manager is part of the IP Office Admin suite of programs. It is important to note that the software level of IP OfficeManager application is 2 higher than the software level of the IP Office system core software with which it is released. Forexample IP Office Manager 6.2 was released with IP Office 4.2 core software. The IP Office Manager application can beused to manage configurations from systems running IP Office 2.1 core software. See Backward Compatibility .

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52


IP Office Functions

Manager performs a number of roles for IP Office systems.

· Configuration Settings Editor In configuration mode Manager is used to edit configuration settings for IP Office systems. Those settings control thecall and data function that the IP Office system provides to users and callers. Refer to the Configuration Modesection.

66

66


Manager:

· Security Settings Editor In security mode Manager is used to edit the security settings of IP Office 3.2+ systems. Those settings are used tocontrol user access to the configuration settings of the IP Office. Refer to the Security Mode section.

102

102


· Upgrade Wizard The Upgrade Wizard is a component of Manager used to upgrade the firmware run by the control unit and expansionmodules within an IP Office system. See File | Advanced | Upgrade .

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Manager:

· Embedded Memory Card Management For systems with a compact flash card installed, the IP Office 4.2+ Manager can be used to view and manage the filesstored on the card. This is accessed through the File | Advanced | Embedded File Management.. . .

· BOOTP Server Manager acts as a BOOTP server, providing software files in response to BOOTP requests from IP Office systems. Thistask is required for maintenance. This function can be switched off if not required.

· Time Server Manager acts as an Internet Time server (RFC868), providing the time in response to requests for IP Office systems.This function can be switched off if not required.

149


1.1 What is New in 4.2

This section summarizes the main changes in IP Office 4.2.

· IP Office Manager Changes. · Music on Hold. · Hunt Group Operation.

· Button Programming. · Phone Manager. · Call Presentation/User Display.

· Voicemail. · System Status Application. · SMDR.

· Voicemail Pro. · 1600 Series IP Phones. · T3 Phone Enhancements.

· Embedded Voicemail. · VoIP Phone Support. · Other Features.

· Mobility Features. · Trunk Support Changes. · Platform Restrictions.

4.2 Q4 2008 Maintenance Release· Handsfree Announced Transfer

The IP Office now supports a number of methods by which the enquiry call part of a supervised transfer can be madeas a call which is auto-answered call.

· HTTP-TFTP Relay Using IP Office Manager For IP phones making HTTP files requests for phone firmware files, HTTP-TFTP Relay is support using IP Office Manageras the TFTP server. This is done by setting the TFTP Server IP Address to the address of the Manager PC and theHTTP Server IP Address to the control unit IP address. This method is supported for up to 5 phones. This is inaddition to using the Embedded Voicemail memory card to support up to 50 IP phones.

IP Office Manager Changes· Embedded File Management

For systems with a compact flash memory card installed, the contents of the card can be viewed through Manager. This mode is accessed through the File | Advanced | Embedded File Management option. This view can alsobe used to add and remove files from the card. This may be useful when the memory card is being used to store musicon hold files and or phone firmware files.

· Embedded Voicemail message and mailbox greeting files in .clp format are protected and cannot be deleted ordownloaded. Embedded Voicemail prompts files in .c11 or .c23 formats can be managed through this interface.

· Improved Backup File Control Previously if set to keep up backup copies of configuration, the number of backup kept was not controllable. The IPOffice 4.2 Manager now allows the number of backups kept by Manager for each system to be limited. This iscontrolled by the Number of Backup files to keep control within File | Preferences | Security .

· Discovery of Unsupported Systems Previously the IP Office Manager discovery menu did not display IP Office systems with core software that it did notsupport. The discovery menu will now show those units but indicate that they are not supported.

· SMTP Server SettingsThe SMTP server settings have been moved from the System | System Events tab to a separate System | SMTPtab. This reflects the usage of SMTP sending for functions other than just system event notification. For IP Office 4.2that includes Voicemail Email support for Embedded Voicemail.

· IP Office Discovery using DNSFor customers who have configured their IP Office systems as entries on a DNS server, IP Office Manager can no beset to use DNS to locate the required IP Office system. The use of DNS is configured through Files | Preferences |Discovery . When selected the Unit/Discovery Address field on the Select IP Office dialogue is replaced bya Enter Unit DNS Name or IP Address field.

Button Programming· Set Night Service Group /Set Out of Service Group

Programmable buttons can be configured to change the Night Service Group and Out of Service Group targets of thehunt group associated with the button.

Voicemail· Visual Voice through MESSAGES Button

The System | Voicemail option Messages button goes to Visual Voice allows the default spoken prompts to bereplaced by the Visual Voice menus on phones able to support Visual Voice.

18 20 23

18 21

24

18 21 24

19 22 24

19 22 25

19 22 26

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165

149

149

140

140

89

188

185 188

139

139 89

602 603

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Manager: What is New in 4.2

Voicemail Pro· IP Office Unified Messaging Service (UMS)

Two new methods for users to access their mailbox are now supported. The methods are mailbox access using emailapplications that support IMAP (Internet Message Access Protocol) and mailbox access via web browsers. The use ofthese requires the IP Office configuration to contain UMS Web Services licenses for the number of required users.

· IMAP ServiceThe Voicemail Pro now includes an IMAP server. Users can then access their voicemail messages using emailclients such as Outlook and Lotus notes that support an IMAP Client. When connected, the IMAP client andVoicemail Pro will synchronize messages in the mailbox with message files in the IMAP client. Playback isthrough the sound facilities of the user PC.

· Web Voicemail ServiceThe Voicemail Pro web service allows users to access their mailbox using a web browser. This has been testedwith the Internet Explorer 7,

ip office 4 - avaya...ip office 4.2 15-601011 issue 22r (06 november 2008)

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