ˆˇ˘ ˚˘ ˘ ˛˘ capability statement · capability statement ... industry leading capability is...

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Buderim, Queensland, 4556, Australia +61 (0) 458 866 206 | [email protected] www.applieddriving.com.au As an internationally recognised, global leader of driver safety and performance management, we manage over 140,000 drivers worldwide. With road safety at our heart, we continually develop the most cutting edge services, that are informed by international best practice, to aid our provision of driver safety solutions. CAPABILITY STATEMENT

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Page 1: ˆˇ˘ ˚˘ ˘ ˛˘ CAPABILITY STATEMENT · CAPABILITY STATEMENT ... industry leading capability is the combined result of our multi-disciplined team of professional, technical and

Buderim, Queensland, 4556, Australia+61 (0) 458 866 206 | [email protected]

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As an internationally recognised, global leader of driver safety and performance management, we manage over 140,000 drivers worldwide. With road safety at our heart, we continually develop the most cutting edge services, that are informed by international best practice, to aid our provision of driver safety solutions.

CAPABILITYSTATEMENT

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CONTENTS

INTRODUCTION 4

WELCOMEOur ADT (AUSTRALASIA) PTY LTD (ADT) team are passionate about road safety. We have been committed to promoting and developing innovative driver safety and performance management, as well as international best practice, for many years. Recognised as an industry leader, we are members of the leading road safety charity, Brake’s, Global Steering Group and Chair for the European Transport Safety Council (ETSC).

Driver safety and performance management services cover employees driving either company vehicles or private vehicles for work related activities. This can include contract drivers. Our services are informed by best practice and reflect our holistic approach to achieving improved safety and performance outcomes.

Our international offices ensure your outcomes are achieved, no matter where in the world you operate from. Existing clients witness improved performance from reduced accidents, injuries and costs. Local legislation may vary from country to country but international best practices remain consistent. This is our speciality.

“Asking your employees to drive on company business is likely to be the most dangerous activity you will ever ask them to undertake. Responsible organisations worldwide are beginning to realise the duty they have to keep their employees safe on the road. With over 50 years of industry experience, we are best placed to help you exceed your safety goals. Our strategically placed, global offices work with multi-national clients. Understanding, innovating and promoting international best practice is at the heart of our business. We are the experts.”

Andy Phillips, Global Managing Partner

We are passionate about improving road safety around the globe

ABOUT US 5

BREAKING NEWS 6

VALUE PROPOSITION 8

OUR AMBITION 9

GLOBAL REACH 10

CORE SERVICES 12

CLIENT TESTIMONIALS 16

CASE STUDIES 17

INDUSTRY ENGAGEMENT 18

APPLIED DRIVING TECHNIQUES2 APPLIED DRIVING TECHNIQUES 3

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INTRODUCTIONHeadquartered in the UK, Applied Driving Techniques experiences continued and significant growth. This is driven by our ability to produce measurable client successes through the achievement of their individual goals and ambitions; our continued investment in innovative solutions; the contributions of our experienced staff and our global alliance partners. Fuelled by our expansion, we have established dedicated organisations in North America, and now Australia, to better support our global customer base.

We work alongside a wide range of customers who collectively operate across most industry sectors, operational environments and in over 40 countries. Working in collaboration with our customers, we have consistently delivered substantial, year-on-year improvements in driver safety and performance outcomes.

We utilise the global experience and experience of the ADT group and that of our specialist alliance partners to consistently deliver improved driver safety and performance outcomes Our approach is to conduct benchmarking assessments, driver risk assessments and the ongoing analysis of available driver performance data to inform our customer of identified risks and / or opportunities for improving driver safety and performance outcomes. Such an approach, and the knowledge generated, provides a sound basis for our customers management team to make informed, risk-based decisions surrounding associated investment or improvement strategies. Having made such a decisions, our approach reverts to providing services and support to our customer consistent with their targets and expectations.

ABOUT USAward-winning provider of Driver Safety and Performance Management solutionsWe are a multi award-winning provider of industry leading driver safety and performance services and solutions. We have a demonstrated history of improving safety and performance outcomes whilst delivering substantial risk reductions across all key areas. Our approach is risk-based and customer focused: we develop, in collaboration with our customers, award winning bespoke solutions. Alternatively, we can offer a fully managed driver safety and performance service which is currently being used to support approximately 140,000 drivers worldwide.

1. THE HUMAN ELEMENTOur initial focus is in the continued protection and development of your employees or contractors that drive on company business. This is through mitigating the risks associated with work related vehicle travel. Our solutions allow organisations to protect their most valued asset: their employees. Existing ADT clients can attest that looking after their people also looks after their business as they witness substantial organisational benefits, too.

Our effective delivery of driver safety and performance services secures our clients significant cost savings across all key areas, witnessed in our case studies and testimonials. Clients achieve:

• Reduced incident rates• Reduced vehicle operational costs• Reduced insurance premiums• Reduced injury compensation claims• Reduced medical treatment and management costs• Reduced corporate risk• Reduced driver-related lost time injuries• Reduced driver training costs and lost productivity• Reduced cost of driver-related administration and

management

Our management team has over 50 years’ experience within the driver safety industry. We have worked with numerous organisations to help them achieve significant reductions in incidents and increased driver safety and compliance. Our dynamic approach to driver safety and performance is proven to revolutionise organisations’ existing systems and safety culture. We are committed to continually developing innovative solutions that are consistent with international best practice. Our persistence in their creation and implementation is supported through our continued involvement with leading road safety groups. We are a member of international road safety charity, Brake’s, Global Fleet Champions Steering Group and have collaborated on an innovative driver safety study, Driver Safe. Additionally, one of our directors has been appointed Chair of numerous ETSC seminars. We are confident that our dedication ensures we deliver the most effective range of services available within the international marketplace to our clients. Our industry leading capability is the combined result of our multi-disciplined team of professional, technical and administrative staff; our unique and expanding range of services and our specialist alliance partners.

OUR COMMITMENT

Knowledge is the most powerful tool in business

operationsAt the heart of our business is our understanding of the risks drivers face, and how to reduce

these through effective management. Whether your organisation operates diverse vehicles in a multinational business, a handful of vehicles in a small company, or if you have employees

who undertake work-related journeys in their own vehicle, it is your duty to protect them. We understand your responsibilities and, irrespective of size, we can guide your organisation to

ensure your vehicles and drivers are managed with minimum risk and maximum cost efficiency.

2. ORGANISATIONAL BENEFITS

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A Paradigm Shift in Global Fleet and Supply Chain Safety: Introducing a Comprehensive Safety and Compliance Solution Designed to Protect and Respect DriversUnique smart phone-enabled solution uses A.I. to deliver targeted training solutions directly to drivers

Hampshire, U.K. / New Jersey, USA – Applied Driving Techniques (ADT) and Sfara, Inc. introduce a paradigm shift in fleet telematics, creating a comprehensive driver safety solution that can solve driver behavioural problems rather than just diagnose them.

Traditional Fleet products send an overwhelming amount of data to teams of Fleet Managers to be deciphered through lengthy reports that list problems. The Fleet Managers are left to figure out the solution and deliver it to the driver, a time-consuming and sometimes adversarial task that does nothing to foster positive driver relationships.

“All these factors have really made us passionate about integrating privacy and giving driver’s respect as professionals,” said Rocco Tricarico, CMO of Sfara. “Why allow face tracking cameras as a normal practice when there is now a more intelligent alternative that deploys without hardware installs and even has lower recurring costs?”Driver respect has become a key issue in employee-employer relationships which is impacting driver retention and performance. A chief aspect of driver respect relates to privacy. Nearly all traditional fleet products have practices that create concerns for drivers given they transmit and store every

BREAKING NEWS

ADT and Sfara have partnered to create a new solution that solves these challenges with innovative features such as Triggered Training™. Triggered Training uses proprietary technology via the Sfara Companion smart phone application to detect risky driver behaviours, such as phone handling, and provide a real-time audio alert to the driver. Additionally, the application also communicates these “events” to ADT’s system which determines patterns and, when warranted, sends specific messages or e-training modules to the driver from its library after the drive. Simply put, this revolutionary partnership delivers a risk mitigating solution to the driver faster than traditional fleet telematics products deliver the problem to the Fleet Manager. As such this allows the Fleet Manager to be more hands-off with drivers about their driving behaviours until they are notified by ADT of an ongoing risk that has persisted despite remediation efforts.

“One of the lingering challenges over the last fifteen years with traditional driver safety offerings is that those products simply identify problems, they don’t help solve them. This leaves the Fleet Manager with the daunting challenge of driver interdiction, training delivery and performance monitoring. Sfara and ADT have integrated their complementary technologies to close this gap.” said Erik Goldman, CEO of Sfara.

“As much as vehicle safety technology has changed over the years, the single biggest in-vehicle determinant of safety is still the driver. Our intelligent e-training programme is proven to reduce collision rates and insurance premiums, while also increasing productivity. And that is without fleet manager intervention. Often, the problem is fixed before they even know it exists,” says Andy Phillips, Global Managing Partner with Applied Driving Techniques.

trackable and measurable move. Recently, the highest profile privacy issue is in-cab cameras, which have enraged drivers about the lack of respect, causing an industry with an already low employment pool to have high turnover rates and lower job satisfaction.

To solve this need ADT and Sfara now offer a comprehensive fleet driver safety and compliance solution that respects the drivers. It has built-in safeguards that make drivers more comfortable with the technology, hence improving adoption rates and morale. The solution’s underlying approach to managing driver performance and behaviour is based on the principles of “Just Culture”.

Another benefit to drivers comes from Sfara’s patented on-device data processing, thereby eliminating the need for an always-on tracking stream that is transmitted for review and storage. Only the relevant events are reported, complying with GDPR data minimisation. Drivers may also clock-out at the end of the day by going “incognito”; if a trip transitions into a taxi, ride share or other method of travel, “drivers” can mark a trip as “non-scorable” ensuring that no data is sent to employers during this period. This control of data flow is in the hands of the end-user.

Applied Driving and Sfara’s A.I. based Driver Analytics advances Driver Safety and Road SafetyThe result offers a groundbreaking solution to Enterprise, 3PL and e-commerce firms operating global fleets such as Amazon, Federal Express, Kuhne & Nagel, Schneider, Walmart and Uber Freight and their ecosystems partners in Global Fleet Management. The ADT-Sfara partnership creates a completely new comprehensive global safety and emergency response solution that is complimented by recent Sfara announcements. Sfara’s global partnership with Bosch enables Emergency Road and Emergency Management Safety on highways, even multi-modal and complex transportation environments. Additionally, Sfara’s partnership with Deutsche Telekom’s wholly owned subsidiary MobiledgeX, is creating next generation low-latency edge solutions which will save and protect lives on the world’s roadways for decades to come.

For more information visit www.sfara.com/get-sfaraor call us on 01489 663 788

YOUR COMPANY NAME6 YOUR COMPANY NAME 7APPLIED DRIVING TECHNIQUES APPLIED DRIVING TECHNIQUES

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VALUE PROPOSITION OUR AMBITION

Improving driver safety and performance benefits employers and employees equally. We delivers considerable human, financial, organisational, reputational and operational benefits

To become the provider of choice for progressive organisations seeking cost effective, proven and innovative solutions to their driver safety and performance challenges

Together, we can make the roads safer

This makes driving for business the most dangerous activity your staff typically undertake. We understand these risks and look to work with like-minded organisations seeking to protect their most valued asset: their employees. As the recognised, global leader of driver safety and performance management services, we know the score. Understanding the risks your drivers are exposed to is our specialty and we individually tailor each service from our comprehensive range to suit your organisation’s needs.

Driving is the second biggest killer of people under 40 in the developed world

Substantially enhance driver safety

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GLOBAL REACH

Following our continued success in rolling out initiatives on a global basis for our multi-national clients, we established an operational business in North America. ADT USA was founded to ease the provision of services to the wider, American, market. We are proud to work in association with exciting partners in America.

Our multi-national clients have company drivers stationed in South America which remain under our management. We have worked in countries such as Brazil, Argentina and Peru in our provision of international best practice driver safety and performance management services.

Founded in the UK, Applied Driving Techniques has expanded to service clients around the world. From the ground up, we have ensured that a dynamic approach, combined with international best practice and fully-managed solutions, are the heart of our business.

Our partnership with international clients has lead to the management of drivers throughout central Europe. This includes Spain, Italy, Germany, France, Switzerland and Scandinavia. Our global drivers are supported by our knowledgeable, multi-lingual staff and translated services for a consistent approach to driver safety.

We service clients that have large operational bases in Asia. Countries include: China, Malaysia, Singapore, Kuwait, Qatar, Bahrain and the UAE. In the continual improvement of our provision of services, we have benefited from our multi-lingual staff and fully-translated solutions to support the Asian market.

Establishing ADT (Australasia) was essential for us to better support the local operations of our expanding, global customer base. Our Australian subsidiary invites opportunity for the Australasian market to access our internationally respected driver safety and performance management services.

NORTH AMERICA SOUTH AMERICA UNITED KINGDOM EUROPE ASIA AUSTRALASIA

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RISKMAPP

Our services are informed by international best practice and available for individual tailoring to the specific needs of our client organisations

DRIVER RISKASSESSMENTSOur strategy is based on formulating a detailed understanding of the risk factors drivers are exposed to on an individual level. The risk assessment, which takes around 10 minutes to complete, covers the three fundamental areas of safety: the driver, the journey and the vehicle. After completion of the online questionnaire, drivers are assigned an individual risk rating. We analyse both the individual and collective results and, where applicable, make recommendations for targeted interventions for higher risk drivers. Our risk assessments are available in multiple languages.

Our unique, web-based portal, Riskmapp, brings together our client services, providing instant access to essential data, analysis and documentation. Organisations using our managed solutions have real-time access, online visibility and control of related information and documentation. The platform includes advanced reporting features where superusers can view, download and share risk and performance management overviews. Risk assessment, licence checking and driver training and are easily accessible by drivers. Riskmapp makes compliance and risk management easy with its increasingly integrated features. Our continual updates demonstrate our investment in enhancing our technology. A recent release has introduced the new document management tool, enabling drivers a dashboard to monitor their own progression. Motoring certificates, licence forms and other documentation can be quickly uploaded directly onto the system, enabling easy access to essential documentation for new starters.

CORE SERVICESLICENCE MONITORINGWe have vast experience working with licence checking and monitoring on an international basis. Firstly, drivers enter their licence information online via our Riskmapp portal. This provides us with the relevant information required to complete the monitoring service. In-house, we operate our visual checking process which uses area-specific criteria to verify each licence is valid and in date. Through our extensive, global partnership network, we are then able to run a full verification check with the relevant licence issuing authority. Our licence monitoring service is flexible to organisational requirements: we can fully verify all drivers’ licences, or issue a regular spot-check selection.

E-TRAININGOur worldwide, multi-lingual online training modules are tailor-made to your organisation’s specific needs and drivers’ risks. We offer a comprehensive range of e-training modules, designed specifically to engage participants, which lower risk ratings and increase overall knowledge. Our online training modules have been proven to reduce collision rates and insurance premiums whilst increasing productivity from staff. Our training modules work in connection with the driver risk assessment, ensuring individual-specific courses are issued, rather than the increased cost of standardised modules for all. Featuring 70 countries and over 100 languages, our e-training is internationally accessible.

MANAGEMENT COACHINGWe understand that getting the best out of your employees means taking the time to aid their development. It can deplete time and resource to increase their skills and competencies, particularly with internally promoted staff that move from an operational to managerial position. Our trained specialists can provide the solution with our coaching and mentoring programme. Easily adaptable for client-specific needs, management coaching is delivered by an experienced, Executive Coach. The programme is designed to assist and support managers that transition from an operational to a managerial role.

DRIVER MANAGEMENT MATURITY MODEL (DM3)Achieving sustainable driver safety and performance improvements relies on the careful assessment and consideration of all impacting organsational activities. We have developed DM3 specifically for this requirement. Built on the back of our detailed understanding of international best practice, DM3 benchmarks the relative maturity of our client’s pre-existing driver safety and performance systems, programmes and arrangements. The outcomes that DM3

provides arm client leadership teams with the necessary knowledge to make informed decisions on investment and improvement strategies.

JUST CULTUREOur experience has shown that an organisation’s safety culture dramatically impacts their driver safety and performance outcomes. Clients with a Just Culture achieve substantially more effective results than those without. With this knowledge, we have partnered with the recognised leader, US based Outcome Engenuity to revolutionise safety culture. Just Culture encourages a free and open reporting environment and provides focus upon coaching and honesty at all levels. It centres on the system design, management of risks and behavioural choices. We work together with clients to support them obtain and sustain a Just Culture.

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REAL-TIME RISK MANAGEMENTWe offer the next-generation of driver safety management. Our real-time risk management uses telematics data from your company vehicles to quickly identify key areas of improvement. The app uses GPS tracking data to gather crucial information required for our innovative analysis of driving events. We can also integrate with existing telematics systems. Our reporting is transparent online to management teams via our Riskmapp portal. From our analysis, individual drivers meeting the chosen criteria will be issued triggered training to help mitigate future occurrences of undesirable, driving behavior.

CORE SERVICESIN-VEHICLE TRAININGWe have vast experience working with licence checking and monitoring on an international basis. Firstly, drivers enter their licence information online via our Riskmapp portal. This provides us with the relevant information required to complete the monitoring service. In-house, we operate our visual checking process which uses area-specific criteria to verify each licence is valid and in date. Through our extensive, global partnership network, we are then able to run a full verification check with the relevant licence issuing authority. Our licence monitoring service is flexible to organisational requirements: we can fully verify all drivers’ licences, or issue a regular spot-check selection.

PRE-EMPLOYMENT CHECKSWe provide a full range of background screening services for organisations within any particular jurisdiction. This is offered through our international partners that run state-of-the-art pre-employment checks around the globe. Without the benefit of an effective and appropriate employee screening regime, organisations are exposing themselves to potential risk. This could be drivers - employees and contractors - with an unsatisfactory employment history, a lapsed driving licence or inappropriate police/security records.

DRIVER TRAINING & ASSESSMENT SERVICESWe have the capacity and capability to develop and deliver bespoke transport training solutions. We align our services to the needs of our customers, many of whom we have worked with for more than a decade. We focus on designing and delivering driver training and assessment programmes which are informed by known or emerging risks. Moreover, we ensure they are effectively integrated with our driver safety and performance ‘best practice’ model.

MANAGEMENT & CONSULTINGWe recognise that organisations seek to minimise administrative resources and concentrate on their core functions. This can have a negative impact on the effectiveness of driver safety and performance outcomes As a result, we are being increasingly asked to optimise our client’s pre-existing systems. We can also support and collaborate with our customers in developing or refining their driver safety and performance management systems. A number of our collaborations have been recognised by industry awards, and involve programmes that have been implemented across 47,000 drivers worldwide.

COMPLIANCE & TRAINING SERVICESWe have the diversity of skills and capability to provide compliance related audit, education, training solutions and services to most organisations. This includes industries such as transport, logistics, engineering, infrastructure, as well as public sector organisations whom we have supported for many years. Our focus lies in designing and delivering compliance related services and solutions which are aligned to the customer’s needs. These solutions are informed by known or emerging legislation and are effectively integrated with our driver safety and performance ‘best practice’ model.

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CLIENT TESTIMONALS

Merck is a major international pharmaceutical company with a high pressure nationwide sales force. Since our partnership, they have won multiple road fleet safety awards and seen a 50% reduction in accident rates within first two years. This averages savings of over $134,000 per year, resulting in ROI of 7.6 to 1.

MERCK GROUP

CASE STUDIES

50%

22%

46%Jacobs is a multi-national company that specialises in engineering, architecture and construction. In their first year, Jacobs saw a 34% reduction in claims and a massive 46% in year two. After many successful years in UK partnership, we now operate with Jacobs on an international scale.

JACOBS ENGINEERING

Allianz is one of the leading, international insurance providers. We have been in partnership for many years and they continue to experience ongoing savings. This includes a 22% accident reduction rate in their fifth year working with us.

ALLIANZ

““We have worked closely with ADT to create a wide-ranging and innovative programme that is closely aligned with our safety objectives. ADT’s targeted, flexible and managed approach means we are able to overcome the varying challenges of different driver groups to maximise results. This will enable Amey to build on its commitment to occupational road risk and ensure we are working with a partner that shares our values.”

Tom Lawless, Amey Fleet and Plant Director

AMEY

““We started our partnership with ADT in 2015 based upon the shared understanding that safety culture is at the heart of our business. Combining industry-leading knowledge with exceptional customer service, ADT implemented bespoke services to complement and improve upon our existing safety systems. Their commitment to delivering sustainable solutions has led to Jacobs witnessing a 40% year-on-year collision reduction. After observing the substantial cost savings through improved driver safety and legal compliance, we made the decision to continue working with ADT on an international scale. Together we now operate the Jacobs’ global initiative across multiple lines of business, including over 40,000 drivers worldwide. ADT combine tailored services with outstanding customer service to create an effortless operation with proven results within Driver Safety Management industry.”

Paul Hendry, Jacobs Vice President HSE, BIAF Global

JACOBS ENGINEERING

““Seeking to improve the driver safety and organisation performance outcomes within our Melbourne bus operations, Transdev commissioned ADT to conduct a DM3 benchmarking assessment of the pre-existing driver safety and performance systems, programmes and associated organisational arrangements. The outcomes of this assessment provided the leadership team with an independent and balanced view of our organisation, systems and programmes which has been central to our developing associated improvement and investment strategies. Based upon their performance in this matter, we at Transdev look forward to working with ADT into the future as our partner for achieving improved driver safety and performance outcomes.”

George Konstantopoulos, (Acting) Managing Director, Transdev Melbourne

TRANSDEV MELBOURNE

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Our passion for improving road safety around the globe makes industry engagement a crucial element of our business ethic. It is vital to keep abreast of the emerging best practices for driver safety and performance management, along with the most innovative technologies being developed. We strive to be the key player in the driver safety industry. As a result of our continued efforts, we have been appointed Chair of a series of seminars to promote the sharing of best practice in global road safety at the European Transport Safety Council (ETSC). We have also partnered with Brake to work closely on numerous ventures, including the innovative driver safety research study, Drive Safe. One of our directors is proud to have become a member of Brake’s Global Fleet Champions Steering Group. The whole ADT team enjoys taking part in industry events throughout the year to spread our knowledge and promote road safety. This includes our annual participation in Brake’s Road Safety Week. In addition to these partnerships, we also sponsor customer best practice forums annually. These are normally held in Switzerland and form a tangible element of our understanding of, and commitment to, international best practice. Our forums provide a platform for future global customers to attend and actively contribute to our collective understanding of industry best practice. Our dedication to the industry and our work with clients has been rewarded through the receipt of numerous awards.

Our recent driver safety awards include:

Industry engagement is the best way to stay informed of leading practices while promoting road safety

OUR ENGAGEMENT

• October 2018: BRAKE Awards: ADT Customer - Jacobs Engineering: Sustainable Journeys (Highly Commended)

• October 2017: BRAKE Awards: ADT Customer - Jacobs Engineering: Analysis and Action (Highly Commended)

• October 2017: European Transport Safety Council PRAISE Awards: ADT Customer - National Vehicle Distribution (Winner)

• October 2017: European Transport Safety Council PRAISE Awards: ADT Customer - Jacobs Engineering (Highly Commended)

• January 2017: National Green Standard Award

• December 2016: Commercial Fleet Awards with Scottish and Southern Energy (Winner)

• October 2016: BRAKE Awards: Fleet Safety Award - In Partnership with Scottish and Southern Energy (Winner)

THANK YOUFOR MORE INFORMATION AND QUOTESCALL US TO DISCUSS ON +61 (0) 458 866 206 OR EMAIL US AT [email protected]

APPLIED DRIVING TECHNIQUES

ANDY PHILLIPS, GLOBAL MANAGING PARTNER

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APPLIED DRIVING TECHNIQUES

AUSTRALASIAN OFFICE:Buderim

Queensland, 4556Australia

+61 (0) 458 866 206applieddriving.com.au

[email protected]

Ireland: +353 124 695 58Europe: +32 280 844 80

Malaysia: +60 330 992 319China: +86 108 783 3172

USA OFFICE: 259 Granby Street, Norfolk

Virginia, 23510 United States

+1 267 239 8979

applied-driving.com

GLOBAL HQ: 25 Barnes Wallis Road, Hampshire, PO15 5TT

United Kingdom

+44 (0) 1489 663 788applieddriving.co.uk