Интранет бенчмаркинг

Бенчмаркингинтранет

Елена Богданова

(Муратшина)

Бенчмаркинг

Сравнение

Критерии

Intranet Innovations 2014Screenshots and insights from the leading edge of intranets

Источники

Ренессанс кредит/Вымпелком/

Газпром нефть

>30003BIR

Наша команда лучших

Инструменты

Поиск

© 2014 Step Two Designs (www.steptwo.com.au) 147

Intranet Innovations 2014 – Gold award winner: Ogletree Deakins (USA)

Improving findability and access to content

Gold award winner: Ogletree Deakins (USA)

At a glance

US law firm Ogletree Deakins has created

a new iteration of its firmwide intranet with

vastly improved findability and usability. A

number of new features have been

introduced to support lawyers in their work.

These include a new ability for users to

define the scope of a search, a detailed

intranet navigation option and the creation

of personalised links in the main menu.

New client and matter pages present

detailed client, project and billing

information previously spread across a

number of systems. In addition, a curated

collection of research and information

resources has been improved.

Why this won

R This intranet rework is firmly focused on

improving the daily work of the lawyers and

the delivery of services to clients

R It has also helped to increase productivity by

saving time on common activities.

R There is detailed integration work in the

Client-Matter sites, allowing users to access

content from the firm’s practice management

systems and the document management

system.

R New features have been designed to be

intuitive for very busy attorneys.

R This is a KM-driven approach, with proper

thought given to organising and managing

content.

Above: The homepage of the new iteration of ODConnect, the firm’s intranet.



Above: The search scope defines the area of the site to be searched. Clicking anywhere on the current search scope exposes a drop down list of all the search scope options. To select a different search scope, the user simply clicks on their preferred option. There is an option for a Google search here.

Above: Search results. Searching ODConnect for the term ‘direct deposit’ delivers both normal results and best bets. The best bets are defined by the intranet team based on user behaviour and feedback and are designated by a gold star. They appear at the top of the list of results.



Above: The search scope defines the area of the site to be searched. Clicking anywhere on the current search scope exposes a drop down list of all the search scope options. To select a different search scope, the user simply clicks on their preferred option. There is an option for a Google search here.

Above: Search results. Searching ODConnect for the term ‘direct deposit’ delivers both normal results and best bets. The best bets are defined by the intranet team based on user behaviour and feedback and are designated by a gold star. They appear at the top of the list of results.

Умные результаты

Ищет везде

Ключевые преимущества

Быстрый доступ к информации

Поиск ищет:

В адресной книге

На портале

Везде

Ренессанс Кредит Газпром нефть Вымпелком

44

5

4

4 5

Направления развития Релевантность

Максимум источников данных Структура контента

Информационные панели


Intranet Innovations 2014 – Commended: Prophet (USA)

Above: An example of Prophet’s practice area dashboard. Note that details and numbers have been obfuscated. The dashboard shows a variety of information related to sales performance and project delivery. Orange linked text enables the user to get more information about the various statistics.


Intranet Innovations 2014 – Commended: Telstra (Australia)

Above: The Telstra intranet Me Page, with sensitive pay information fully revealed by the user at their own request. Note that this screenshot was taken from a system in development. The Yammer information is simulated, although all other information is from live systems.

Ключевые преимущества

В режиме реального времени

Вся картина мира

Наглядно

В чем минусы?

Нет актуальной информации на текущий момент

Трудозатратен сбор информации

Страдает usability

Много отчетов, нет единой картины

Информационная/панель

Нет

Excel-отчеты с визуализацией на портале

Дашбоард

0

4

55


4.5* 5

Что нужно: Ключевые показатели и

алгоритмы расчета Источники информации Техническое решение

* - в расчете не учтен интранет компании Ренессанс Кредит

Социальные ленты на главной



Above: When hovering over areas of the practice dashboard, certain contextual information is available to view. For example this might give an explanation of the metric, as well as giving last year’s results. A red alert icon (displayed to the left) appears when source data needs to be updated. Again contextual information is displayed to the user when hovering over.

Above: The homepage of Prophet’s intranet which is very ‘social’. The dashboards are available via the Operations option in the global navigation.


Intranet Innovations 2014 – Gold award winner: Accolade (Netherlands)

Improving customer service with the intranet

Gold award winner: Accolade (Netherlands)

Above: The homepage of Accolade’s intranet, Pluk. Each employee can customise their homepage by selecting and arranging a variety of widgets. These include different applications, CEO's blog, a birthday calendar, a dashboard facility, weather, Twitter feed, headlines, Google Maps and RSS feeds. The header and navigation are for corporate news. The timeline combines microblog messages from the teams an employee is a member of. From the sidebar, employees can navigate to their profile, notifications, colleagues, teams, tasks and to customer information.

Ключевое преимущество

!

Все в одном месте

Социальная/сеть

лайки и комментарии

социальная сеть

социальная сеть интегрирована в главную страниц

3

4

3


5

3.3 5

Направления развития: все в одном месте

3.7 53.3

4.5

3.4

Дизайн


Intranet Innovations 2014 – Platinum award winner: Lakewood High School CAT Program (USA)

Creating the intranet experts of the future

Platinum award winner: Lakewood High School CAT program (USA)

Above: The homepage of LHSNet, Lakewood High School’s intranet for staff. Built on SharePoint 2013, the site has been programmed, designed and managed by students.


Intranet Innovations 2014 – Platinum award winner: Lakewood High School CAT Program (USA)

Left: The academic planner. This is an online schedule builder for students which replaces five paper forms. Students can choose their options for lessons. Once the student finishes the schedule, workflows send it to guidance and parents for approval. Schedules are archived in a library by student name. The planner is touch-enabled with drag and drop tiles.


Intranet Innovations 2014 – Gold award winner: NNE Pharmaplan (Denmark)

Above: The homepage of the company intranet. When a new employee starts at the office he or she gets a widget on the right hand corner of the home page called Navigate with direct links to the three missions. Although the program is designed to be completed in 90 days, the widget is visible for the first 180 days of employment.

Above: An overview of the complete Navigate training program, showing how each mission is structured with a set of modules, an exam and an overall learning target for each mission. The different modules in each mission support the learning process for reaching the overall learning target.

The platform includes the following: 50 modules, 15 e-learnings, 29 videos, 6 open exercises, 3 classroom training sessions, 4 webinars, 12 country-specific onboarding pages, 13 automatic emails, 4 face-to-face meetings with either manager or mentor and 75 webpages.


Intranet Innovations 2014 – Gold award winner: Deloitte LLP (US)

Creating an integrated digital ecosystem

Gold award winner: Deloitte LLP (USA)

Above: The redesign of Deloitte LLP’s intranet viewed from a tablet. The page is responsive and key information (including an Alerts function) shifts to either the header or beneath the centre section for an optimised viewing experience. Note that some of the information above has been obscured for confidentiality reasons. The organisation’s HR portal, Talent on Demand, is available from the global navigation through one click.

5 3

Совершенство в мелочах Ok!

Metro интерфейс


Intranet Innovations 2014 – Gold award winner: Johnson & Johnson Asia-Pacific (Singapore)

Engaging staff through a CSR initiative

Gold award winner: Johnson & Johnson Asia-Pacific (Singapore)

At a glance

Johnson & Johnson’s Asia-Pacific region has developed a microsite to support its CSR campaign ‘Making Smiles, Changing Lives’. The site focuses on the efforts of the employees who are volunteering and raising funds for Operation Smile. This charity raises awareness and performs life-changing operations for children born with cleft lips and palates.

The site is available from desktops and mobile devices. It allows users to upload blogs, photos and videos of their efforts and records how much money has been raised.

Why this won

R This CSR campaign is engaging for employees as it emphasises the actions of the individuals and teams involved rather than events at the corporate level.

R The focus on mobile access, social sharing and use of photo and video ensures that it is easy for volunteers to post updates while they are on ‘Missions’.

R The design for both desktop and mobile version is clean and inviting, with a strong presentation of images.

R The Smile Counter is a nice addition, showing the difference employees are really making to children’s lives.

R This successfully appeals to specific countries through the ability to filter by location and rotating imagery on the homepage.

Above: The homepage for the Making Smiles, Changing Lives intranet microsite



Above: Examples of photos page on the microsite.

Above: Campaign events are listed on the site.



Above: The Missions landing page displayed on a smartphone. Right: Photos and videos displayed on a smartphone. These can be filtered by different criteria such as country and media type.



Above: The Missions landing page displayed on a smartphone. Right: Photos and videos displayed on a smartphone. These can be filtered by different criteria such as country and media type.



Above: Users are able to post updates (left) or photos and video (right) directly from their smartphones. Both options are available from anywhere in the site. This functionality means updates can be made directly while employees are on Missions, a key way of bringing the experience of volunteering to life for colleagues back at work.

Below left: Menu options on a smartphone. Below right: Updates on the smartphone.

Metro интерфейс

Кроссплатформенность

Гибкая структура

Настройка пользователем

«Живой» интерфейс

Х2 удобен на мобильных устройствах

Интранет-команда

Jakob&Nielsen,&всемирно&признанный&гуру&юзабилити&(the&king&of&usability)&Nielsen&Norman&Group,&автор&>&12&книг,&как&«адвокат»&webUпользователя&

Jacob Nielsen

http://www.nngroup.com/articles/intranet-design/

6 11 14 16

/ 1.4 на 1000 7 на 5 000 14 на 10 000

Средний размер интранет-команды

http://www.nngroup.com/articles/intranet-design/

Сколько у нас человек в интранет-команде?

Интранет-/команда

не более 5

не менее 1 на 2000

5

3

4

5не менее 1 на 1000


Размер команды/влияет на результат

4 5

* - Digital workplace leader

Менеджер цифрового/рабочего пространства*

* - Digital workplace leader

Менеджер цифрового/рабочего пространства*

• Драйвит комплексные технические решения

• Фокус на весь бизнес-процесс (за пределами интранет) и пользователя

• Вовлекает бизнес-заказчиков всех направлений в компании

• Посредник между ИТ и бизнесом

• Лидер среди владельцев ИТ-систем в DWP

Интранет-менеджер

в составе HR, PR или IT

Однобокое развитие интранета (в сторону HR или IC)

Частичная автоматизиция бизнес-процессов

Что у нас?

Управление DWP

Менеджер цифрового рабочего пространства

Интранет-менеджер (PR, HR, IT)

4 4 4

5

Интранет-менеджера нет


4 5

Направление развития: От интранет менеджера к

менеджеру цифрового рабочего пространства/

!

4 5

4

4

3.7 5 5 3 4 5

Татьяна Никифорова

Борис Столяров

Илья Шваков

Благодарности

[email protected] Muratshina

Интранет бенчмаркинг

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