© 2011-2012 international air transport association. … pb director general’s message vice...

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Director General’s Message

Vice President, Human Capital’s Message

Introduction to ITDI

Global Reach

Global, Academic and Industry Partners

Regional Training Partners (RTP)

Authorized Training Centers (ATC)

Accredited Training Schools (ATS)

IATA Training Centers (ITC)

Training Solutions

Distance Learning Technology

Instructor-Led Learning

Certification and Diploma Programs

Diplomas at a Glance

2012 Course List

Membership Discounts

Registration

Corporate Contacts

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Table of Contents

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Aviation is a wonderful industry. It helps create $2.2 trillion worth of business and supports over 56 million jobs in today’s globalized economy. These jobs provide challenging career openings in an industry that is a generator of prosperity - both material and of the human spirit.

Well trained, knowledgeable and talented people are the cornerstone of our business. Aviation was built with the skills of people who were passionate about connecting the world. The globalized economy that aviation has helped to build has created a dynamic operating environment. To thrive, airline managements and individual airline professionals must make the right investment decisions continuously to build and reinforce relevant skills and knowledge.

IATA’s Training and Development Institute is focused on meeting the air transport industry’s need for flexible, high-quality training. As the industry’s global association we have an unparalleled track record in expert training in all critical areas of the aviation business. Moreover, we have partnered with some of the world’s leading educational establishments to augment our general management offerings and ensure that courses are delivered with the latest learning techniques. Comprising the widest possible range of course material with a strong geographical and cultural reach, ITDI training provides rewarding opportunities for every aviation professional.

The IATA team looks forward to helping businesses and professionals build stronger career opportunities in the world’s most exciting industry.

Sincerely

Tony TylerDirector General and CEOInternational Air Transport Association

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The IATA Training and Development Institute (ITDI) develops Human Capital for competitive advantage. We draw on our passion for learning, cutting edge technologies and our partnerships worldwide to meet - and anticipate - the evolving needs of air transport leaders everywhere.

The demand for skilled people never went away during the industry’s downturn. Shifting workforce demographics, talent shortages and skills gaps continue to be shared concerns as the industry moves to renew and reinvent itself.

ITDI has the solutions. Our cost-conscious diploma programs, innovative tools and renowned expertise will help you effectively manage your Human Capital at every level. Look to our total training solutions to help you develop, engage and retain the workforce you need for improved sustainability and performance. ITDI’s unique training model enables us to customize any of our 160 courses for in-company delivery or distance learning so that you can cover large groups with zero travel costs.

Investing in Human Capital is a powerful response to meet the evolving challenges of the future. Let ITDI help you optimize your workforce talent to drive better business performance. For your competitive advantage and success.

Sincerely,

Guido Gianasso , Ph.D.Vice-President, Human CapitalInternational Air Transport Association

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As the leading provider of global aviation training solutions and professional development programs, IATA Training and Development Institute (ITDI) develops human capital for tomorrow’s air transport industry.

Our internationally recognized programs reflect the changing needs of our industry, and cover all areas of the aviation industry including: air navigation services, airline management and aviation law, airports, aviation security, cargo and dangerous goods regulations, civil aviation management, ground operations, environment, organization and human performance, quality and airline operations, revenue accounting and control, safety, and travel and tourism.

We harness the power of technology to bring you a wide variety of training vehicles that are innovative, flexible and cost-effective.

Empowering People and the Industry

GlobalReach

30+diplomas

50locations

150countries

300instructors

300+course offerings

400global partners

10 000trained through IATA Training Centers every year

55 000trained through IATA Global Training Partners every year

An investment in your employees generates immediate returns.

RETURN ON INVESTMENTInvesting in employees not only provides them with an improved skill-set by which to work more effectively and efficiently, but instills a level of confidence among clients, shareholders and other important stakeholders, resulting in an even more impressive bottom line for you.

ITDI training solutions offer a smart, cost-effective way to update and fill your skills gaps to improve your output and meet the demands of the future. Over 80% of our students have said they would recommend an ITDI course to their colleagues.

1global training institute dedicated to your success

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With over 350 partners around the globe, IATA training is easily accessible – no matter where you may be in the world. ITDI provides flexible training options and guidance designed around you and your goals.

Global, Academic and Industry Partners

Industry Partnerships

Harvard Business Publishing Boston, Massachusetts

Stanford Center for Professional DevelopmentStanford University, California

University of GenevaGeneva, Switzerland

Nanyang Technological UniversitySingapore

Academic Partnerships

Whether you would like to receive personalized training delivered by experts at one of our Regional Training Partners (RTP), instruction on e-learning material and publications through an Accredited Training School (ATS), or register for an exam at one of our Authorized Training Centers (ATC), we’re here to help you every step of the way.

• 15 Regional Training Partners (RTP)• 130 DGR Accredited Training Schools (ATS)• 220 Authorized Training Centers (ATC)

International Civil Aviation Organization (ICAO)Montreal, Quebec

CAE Inc. (CAE)Montreal, Quebec

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IATA Regional Training Partners (RTP)

IATA Regional Training Partners are independent organizations that offer a selection of IATA classroom courses and diploma programs.IATA carefully selects training partners to ensure the integrity and accessibility of our programs. Our network is continually expanding as we work to meet the needs of a growing industry.

Following is a list of IATA Regional Training Partners by region:

Ghana Civil Aviation Authoritywww.gcaa.com.gh

Kenya Airwayswww.kenya-airways.com

AFRICA

ASIA PACIFIC

EUROPE

LATIN AMERICA

MIDDLE EAST AND NORTH AFRICA

RUSSIA AND CIS

Asset Aviation Internationalwww.assetaviation.com

Singapore Aviation Academywww.saa.com.sg

Air Baltic Training Ltd.www.airbaltictraining.com

Turkish Airlines Inc. Aviation Academyhttp://akademi.thy.com

Miami Technology Group (MIATECH)www.miatech.net

TALMA Training Schoolwww.talma.com.pe

Arab Air Carriers Organizationhttp://www.aaco.org/Training

ASE Educationwww.aseeducation.org

Egypt Air Training Centerhttp://training.egyptair.com

Gulf Centre for Aviation Studieswww.gcas.ae

Gulf Aviation Academywww.gaa.aero

Non-Commercial Partners Aviation Center (NPAC)http://www.npac.ru/en/partnership/about

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IATA Accredited Training Schools (ATS) are independent organizations authorized by IATA to deliver training programs in the field of Dangerous Goods Regulations.

ATS are entitled to deliver specialized technical and management training courses, such as:• Dangerous Goods Regulations - Initial• Dangerous Goods Regulations - Recurrent• Dangerous Goods Regulations - Awareness• Infectious Substances Regulations• Radioactive Materials

Partnership with IATA in the training field authorizes ATS’ to deliver IATA training courses locally and enables students and professionals to upgrade their professional competencies to IATA standards.

Becoming an ATSCriteria for endorsement are based on Section 1.5 of IATA’s Dangerous Goods Regulations and IATA’s Dangerous Goods Training Standard. Additionally, schools must undergo a rigorous review of teaching materials, tests and instructor credentials. To maintain endorsement, all schools must pass an annual re-accreditation review and may be audited at any time.

Accredited Training Schools (ATS)

IATA Authorized Training Centers (ATC) are independent training facilities authorized to teach IATA Training Programs in the fields of Aviation, Travel and Tourism and Cargo and Dangerous Goods Regulations, including the following specific IATA Training Programs:

• IATA International Travel & Tourism Program• IATA International Cargo Training Program• IATA International Aviation Training Program• IATA - Harvard Leadership and Management Diploma• Stanford - IATA Aviation Management Certification

Program

ATCs recruit and train students, while examinations are organized and supervised by IATA coordinators located in the ATC’s country or region.

Becoming an ATCAuthorization is granted based on demonstrated instructional expertise in addition to the institution’s overall ability to provide quality training.

Authorized Training Centers (ATC)

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IATA Training CentersIATA Training Centers are strategically located in every corner of the globe, in some of the world’s most celebrated cities: Beijing, Delhi, Geneva, Miami, Montreal and Singapore.

Onsite facilitiesPrinters, WiFi Internet connection and quiet workspaces are complimentary for the duration of your stay at any one of our IATA Training Centers.

AccommodationCourse participants benefit from special rates with hotels near each IATA Training Center.

All IATA training facilities offer modern, state of the art training facilities; and when you choose to study at an IATA Training Center you are guaranteed to receive training

from IATA Registered Instructors, each of whom are experts in their fields.

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Training Solutions

Customized SolutionsIATA courses can be adapted to your organization’s needs and delivered at your premises by IATA Registered Instructors.

Instructor-led TrainingClassroom Training - courses spanning all areas of study are offered in 50 locations worldwide, including six state-of-the-art IATA training centers strategically located in Montreal, Miami, Geneva, Singapore, New Delhi and Beijing.

In-Company Training - experts in a variety of specialized fields offer onsite training for companies, tailoring content to suit their specific needs. Onsite training is extremely cost-effective for you and can be highly motivating for your employees.

Learning TechnologyMobile learning - course material is professionally developed to deliver comprehensive instruction, in keeping with ITDI’s high standards. The material can be accessed via CD-ROMS and e-books or delivered directly to the student with the revolutionary apple iPad™. These advanced learning solutions facilitate endless possibilities for students’ personal and professional growth.

E-learning - reduce costs and training time with this flexible, quick and easy option. Students can enroll anytime, study at their own pace and obtain the knowledge and skills they require to upgrade their professional competencies.

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Distance LearningTechnologyIATA Learning Technology courses deliver comprehensive instruction to busy aviation and travel industry professionals. Our training solutions are interactive, learner-friendly, and available in a variety of convenient formats.

More than 30,000 young professionals each year gain the skills to maximize job opportunities across the aviation, cargo, and travel and tourism industry sectors through IATA’s Learning Technology programs.

Courses are available in the following formats:

• eBook (formatted for all portable electronic devices)• Textbook• eLearning

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Instructor-LedLearning

IATA Training and Development Institute offers over 300 unique courses each year led by a world-class faculty of professionals who are subject-matter experts in their fields.The classroom setting provides opportunities for participants to engage in practical training from top industry professionals and to exchange with peers from around the globe. Participants may study at one of our six IATA Training Centers or at one of fifty other worldwide classroom locations.

ITDI FacultyFrom program design to delivery, ITDI is at the leading edge of innovation and change. We work with professionals who are at the forefront of their diverse fields of expertise to shape the design and development of our courses.With over 300 highly qualified instructors based around the world, our faculty boasts world-class professionals who are immersed in the culture of their host country. Every year IATA assigns senior IATA Subject Matter Experts (SME) to work as in-company trainers for clients situated in every corner of the globe.

Benefits of classroom training:• Learn from industry experts• Reinforce what you learn through case studies,

simulation exercises and other exemplary methods taught by IATA Registered Instructors

• Global networking: interact with professionals in your field

• Study from official IATA training and materials• Learn in modern, state of the art training facilities

Customized and cost-effective in-company training developed exclusively for your company’s needs.Every single one of IATA’s classroom courses can be customized according your organization’s specific needs and delivered on your premises, whereever in the world you may be located. IATA offers multiple and single course packages that can be developed exclusively for you.Benefits of In-Company training:

• Expert instruction by IATA Registered Instructors• Customized courses• Training on your schedule• Training from the convenience of your office• Cost effective - benefit from group rates

In-Company Training

Classroom Training

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Certification and Diploma ProgramsIn these difficult economic times it is becoming increasingly important to differentiate one-self, resulting in an ever more specialized global marketplace. Earning a diploma in your respective industry segment will set you apart from the competition as a recognized specialist, increase your efficacy, and keep you on top of the latest techniques and developments in your area of specialization.

* A maximum of two courses successfully completed prior to registering for a diploma may be applied to any new diploma.

2. Register for required and elective courses specified by the diploma of your choice, and indicate whether you have completed one of the applicable courses in the past two years*.

1. Select a diploma 3. Complete all required and elective courses within a period of two years (unless indicated otherwise).

2years

ITDI offers a wide range of diplomas covering all segments of the aviation industry. While any course may be taken on a stand-alone basis, we encourage participants to select a program leading to an IATA diploma. It is not necessary to commit to a diploma program at the outset. However, the earlier a diploma program is selected, the sooner IATA can work with you or your employees to help further professional development.

Diploma RequirementsThe curriculum is based on four courses related to a field or specialization. To obtain a diploma, one must successfully complete all required courses plus elective courses of his or her choice within a period of two years. Required and elective courses that have been successfully completed within the specified time frame may also be applied to a diploma of your choice*.

How to apply:

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Diplomas at a GlanceDiploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.

IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted.

Air Cargo Operations

Required:• Cargo Skills and Procedures• Dangerous Goods Regulations Initial (Category 6)

Elective:• Advanced Cargo Skills and Procedures• Special Cargo Handling: Live Animals, Perishable and Pharmaceutical• ULD Handling Fundamentals• Cargo Security• International Customs Process and Documentation

Who can benefit:• Entry level cargo operations staff• Cargo customer agents• Cargo warehouse agents• Station managers responsible for cargo operations• Cargo supervisors • Cargo training and development specialists

Ground Operations

Required:• Station Ground Handling Management• Advanced Airport Operations

Elective:• Airport Emergency Planning & Management• Airport Extreme Weather Operations & Planning• Business Aviation & FBO Ground Services• Crisis Communications & Media Response• Documentation Control & Passenger Assessment• Ground Operations Documentation & ISAGO• Human Resources Management• Station Operations Control• SGHA-SLA & Effective Negotiation Behavior Workshop

Who can benefit:• Station Managers• Ground Operations Managers• Airport Operations Managers• Airline Representatives

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Quality Management for Ground Service Providers

Required:• Internal Audit for Ground Service Providers• QMS for Ground Service Providers

Elective:• ISAGO for Ground Service Providers• Ground Operations Documentation and ISAGO• ERP for Ground Service Providers• SGHA-SLA & Negotiation Behaviors Workshop• Station Ground Handling Management

Who can benefit:• Operations Managers• Quality Managers• Safety Managers• Entry-level Auditors

Ramp Handling

Required:• Aircraft Turnaround Coordination• Aircraft Loading Supervision

Elective:• Aircraft Weight & Balance• Airport Emergency Planning & Management• Airside Operations - Safety Compliance• Business Aviation & FBO Ground Services• Station Operations Control• ULD Handling Fundamentals

Who can benefit:• Ground Operations Managers• Airport Operations Managers• Ramp Supervisors

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COURSE HIGHLIGHTSAircraft Loading Supervision Lead your ramp team towards consistent turnaround of multiple aircraft types. Learn the essential technical aspects of aircraft loading to optimize use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team.

Benefits:• Manage aircraft loading and off-loading procedures • Analyze, understand and apply the principles of safety and punctuality to loading operations • Design and deliver consistent services to meet airlines’ needs according to widely accepted standards set by AHM

and I-GOM• Take a leading role in your ramp team

Aircraft Turnaround Coordination Lead your ramp team towards consistent servicing of multiple aircraft types. Learn essential technical aspects of aircraft handling to optimize use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team.

Benefits:• Identify the key elements of turnaround services • Manage the full turnaround of aircraft through coordination of resources and processes • Apply best practices to be safe, punctual and commercially successful in turnaround services • Design and offer consistent services that meet airline needs and follow the widely accepted AHM and IGOM standards

Aircraft Weight & BalanceAircraft Weight & Balance is an all-encompassing course for newcomers to the field of load control. Learn the theories and principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet. This course prepares you for the Load Controller Certification.

Benefits:• Understand the basic principles of flight related to aircraft weight and balance • Become familiar with terms used in the field. • Understand and identify the various weights used in the compilation of a load-sheet • Construct indexes, understand their use, and become familiar with the design of trim charts • Review the standard IATA manual load-sheet, drop line trim chart and the IATA standard electronic data processed

load-sheet

Airline Security OperationsAirline Security Managers are integral to planning and implementing effective security programs. Learn and share knowledge to achieve excellence in security while complying with international regulation. Gain a sense of potential threats, learn how to carry out risk assessments, and prepare for crisis situations through contingency plans and crisis management.

Benefits:• Plan and implement effective security measures within your airline• Learn about the latest international regulatory requirements • Analyze security threats and risks• Improve coordination with civil aviation authorities, airports and other security entities

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Airport Customer ServiceDrive a culture of excellence around customer service and communication. This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers, service consumers, and meet their respective needs within the framework of your organization.

Benefits:• Understand the principles of customer service excellence • Introduce a customer service program that will create a quality service culture throughout your organization • Enhanced customer satisfaction • Evaluate current customer processing tools, e-services and social media applications

Airport Emergency Planning & ManagementIn order to respond efficiently to an aircraft emergency, all parties involved must have a proven emergency plan. A coordinated response between the aircraft operator, airport authorities, ground service providers and state emergency response agencies is key in ensuring the most efficient management of an emergency situation at or around the airport.

Benefits:• Understand ICAO’s Standards and Recommended Practices for emergency planning at airports • Meet legal requirements to manage emergencies at the airport by taking a comprehensive, systematic approach • Fully coordinate response plans between airfield and ground services departments, in addition to various outside

agencies• Develop table top and full scale emergency drills, and evaluate crisis management systems at aerodromes including

identification of required improvements

Airport Ramp Services(Distance Learning)

Explore the many ground service tasks involved in supporting aircraft both pre and post flight. Jumpstart your ground services career with concrete knowledge on how to perform day-to-day duties safely and efficiently. This course supports the training requirements outlined in the IATA Airport Handling Manual (AHM), as well as the IATA Safety Audit for Ground Operations (ISAGO) Aircraft Handling and Loading Functional Training Specifications.

Benefits:• Understand how different airport departments work interdependently • Learn about safety and security at the ramp• Learn aircraft ground servicing procedures: from loading, cabin cleaning and presentation to aircraft push back• Earn a recognized IATA qualification, the industry gold standard

Airport Security OperationsThis course teaches the basics of Aviation Security (AVSEC) as applied in an operational airport environment and keeps you up-to-date with the latest security issues, threats, and technological developments. With a focus on ICAO and IATA documentation, this course prepares you to implement international security procedures within your organization.

Benefits:• Execute security concepts and integrate them into an airport security plan • Evaluate threat and risk involved in security planning • Learn the structure and roles of major aviation security organizations

Airside Operations - Safety ComplianceSafety compliance on airside safety operations is of key importance as concerns avoiding costly incidents and damaging accidents. This course demonstrates not only how important it is to be aligned with the latest best practices and regulations on ramp safety, but also provides detailed explanations on how airside safety is part of a Safety Management System (SMS).

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Benefits:• Gain knowledge on fundamental procedures to protect aircraft from damage and ground staff from harm• Improve airside safety performance• Increase understanding of potential hazards and how to eliminate and/or control them while improving operational

efficiency• Identify and manage “human factors” that have a major influence on airside safety

Aviation Security Awareness(Distance Learning)

Build solid skills to achieve greater aviation security through an in-depth understanding of its regulations, concepts and recommended practices.

Benefits:• Understand your role in the overall aviation protective network • Identify possible aviation targets as part of a security risk assessment • Implement and enforce aviation security in your work areas • Gain knowledge of the importance that human factors play in achieving security

Basic Airside Safety, eLearning(Distance Learning)

This course provides an interactive, flexible and cost-effective means of learning about implementing best practices in airside safety. Through this course you will learn about the airport environment, including communication, hand signals, aircraft ground support equipment; security and safety, including aircraft danger zones, health and safety, severe weather conditions, traffic rules at the ramp, accident and incident reporting; and fire and first aid, including fire prevention, fire protection, fire action, and first aid.

Benefits:• Train new staff involved in ground operations • Refresh the skills of your current staff • Help your company save on airside safety training costs • Reduce the risk of accidents and ramp damages

Business Aviation & FBO Ground ServicesLearn about special ground service requirements for business aviation aircraft handling. The business aviation sector handles more than 31,000 aircraft worldwide (EBAA). This niche market requires a higher level of service and customization from fixed-base operators. Learn from applied best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

Benefits:• Improve service offering through new services and business ideas • Make better decisions about outsourcing services, leasing of equipment and front line staff management • Analyze operational and management requirements specific to business aviation to enhance your organization’s

operational efficiency• Identify the differences between standard ground services and FBO activities • Analyze the economic role of business aviation in the air transport industry

Cargo SecurityRecent experience has demonstrated that air cargo is also a target for terror attacks. This course touches on air cargo from a security perspective and gives cargo managers and supervisors up to the minute intelligence on current threats and security regulations. By taking this course, participants will acquire enhanced tools with which to implement security measures within airlines and companies in general.

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Benefits:• Learn about regulatory authorities and principles of air cargo security• Become updated on current threats to civil aviation• Gain knowledge on ICAO security regulations and Annex 17 on cargo security• Obtain specific knowledge on potential cargo security program options that may be utilized around the world

Crisis Communications & Media ResponseAre your local staff and representatives prepared to speak to the media at the time of a crisis? Learn how to handle media response in an emergency situation from its onset, before the corporate media response team takes over. Gain communication skills to provide adequate and structured information to the media, while avoiding common errors that lead to confusion and negative attention.

Benefits:• Recognize common media pressure points and the implications these have on a response • Present information without room for misinterpretation • Take control during interviews and develop key messages • Select the right spokesperson in a crisis situation • Protect your company’s image and brand when handling a crisis situation

Dangerous Goods Awareness - Ramp and Warehouse Personnel This course is designed for ramp and warehouse personnel to gain an understanding of dangerous goods, their potential hazards, and procedures applicable to the transport of dangerous goods by air.

Benefits:• Learn how to use IATA’s Dangerous Goods Regulations Manual and complete the necessary dangerous goods

transport documents • Gain knowledge on the origin of current regulations, and awareness of the general philosophy of transporting

dangerous goods by air• Learn how to apply regulations to identify classes, and to mark and label dangerous goods shipments• Familiarize yourself with dangerous goods emergency response procedures

DGR Awareness for Ramp and Warehouse Personnel (Cat 5&8)(Distance Learning) This course is designed to train ramp and warehouse personnel to transport dangerous goods according to current IATA Dangerous Goods Regulations.

Benefits:• Learn how to quickly identify dangerous goods, including classification, usage of hazard / handling labels, and

package specification markings• Identify potential hidden hazards in cargo and baggage• Understand provisions for dangerous goods in passenger and crew baggage

Documentation Control & Passenger AssessmentLearn from IATA best practices and industry knowledge to stay on top of the latest documentation control trends. This course will provide you with tools to identify forged documents and potentially disruptive passengers, saving your airline from costly delays and penalties.

Benefits:• Understand the drivers and issues associated with document forgery and how they can impact aviation and airport

operations • Apply practical examples to distinguish between different document types and identify document security features • Apply knowledge in an operational context to conduct passenger assessments • Chart performance relative to current industry best practices and future industry trends

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Emergency Response Planning for Ground Service Providers The importance of preparedness cannot be stressed enough, as Ground Service Providers are increasingly required to assist or represent customer airlines in emergency situations. This course provides you with the tools to implement an Emergency Response Plan and get your team ready to react in the event of an incident or accident.

Benefits:• Learn the basics to plan, develop, and execute an Emergency Response Plan (ERP) in your company • Identify and mitigate potential issues in your response to aircraft incidents or accidents • Receive tools to maintain your ERP • Use correct communication techniques in an emergency situation

Ground Operations Documentation and ISAGOAs an integral part of the corporate Quality Policy, all organizations shall have a documentation system to ensure that processes, procedures and records are kept in a controlled environment. Learn about process mapping and controlled documentation systems, and build a framework to ensure organization-wide quality, while taking important steps towards becoming ISAGO registered.

Benefits:• Gain tolls and skills to map processes and develop a comprehensive procedures and work instructions• Develop and implement a Document Control System• Implement elements of the ISAGO audit process, namely: GAP analysis; root cause analysis; and corrective action

plan development• Transit these developments to all levels of your organization

Ground Operations Management(Distance Learning) Gain skills to control and supervise an airline station in a self-handled or outsourced environment. Through this course, you will learn about the importance of Operational and Occupational Health.

Benefits:• Control and supervise an airline station in a self-handled or outsourced environment • Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and

provide quality service • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues • Implement a Safety and Security Station Management System according to industry standards and recommended

practices • Motivate staff and effectively monitor their performance • Use and work with the latest edition of the IATA Airport Handling Manual (AHM), which is included in the course price.

IATA Electronic Airway bill (e-AWB) (Distance Learning)

The new e-AWB is the future of the industry. This course provides high-level insight of e-AWB processes, including an overview of the basic concept of the e-AWB, regulatory and technological requirements, its use in daily operations and the benefits of the e-AWB to an organization’s bottom line.

Benefits:• Come away with all the necessary steps to successfully implement e-AWB• Learn core concepts and terminology surrounding e-AWB• Gain an understanding of the e-AWB’s underlying technology

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Internal Audit for Ground Service ProvidersLearn the elements of an Internal Audit System and the steps required to conduct a successful audit. Acquire the skills to gather objective evidence to measure your level of compliance with corporate policies, ISAGO requirements and customers’ standards.

Benefits:• Learn QMS regulatory requirements for Internal Audits• Acquire tolls and skills to plan and conduct a successful internal audit program• Measure an organization’s degree of conformity using objective evidence• Present assessments in a clear and concise reporting format• Apply auditing requirements to daily operations

ISAGO for Ground Service ProvidersReview ISAGO standards and recommended practices as per the Ground Operations Standards Manual. Learn about GAP analysis, root cause analysis, corrective action plan and audit closing. Upon completion of this workshop, you will be well prepared for ISAGO audits and armed with operational tools and skills that can be applied throughout your organization.

Benefits:• Understand the ISAGO program• Apply the ISAGO Registration Process• Follow ISAGO standards and recommended practices• Conduct GAP analysis and develop effective corrective action plans

Managing Air Cargo OperationsLearn effective techniques to manage air cargo operations in order to save money, avoid risks, enhanceoperations, and thrive in today’s business environment. This course will show you how to develop and execute an effective air cargo operations strategy.

Benefits:• Understand customs processes in: China, The European Union, India, South America, and The United States• Understand customs’ paper and electronic requirements for airlines and freight forwarders• Learn how to develop effective internal processes and procedures to promote regulatory compliance• Learn strategies and tactics to reduce and mitigate customs fines and penalties

QMS for Ground Service Providers Learn about the components of a Quality Management System (QMS). Acquire the skills to develop and implement a robust QMS that meets regulatory requirements and systematically delivers on customers’ Quality and Safety expectations.

Benefits:• Develop and implement a robust QMS• Develop and implement a Document Control System that instills consistent procedures across the entire network• Recognize the essential components of a QMS and their impact on your operation• Conduct process mapping to produce comprehensive processes and procedures

SGHA – SLA & Effective Negotiation Behaviors WorkshopUse the IATA Standard Ground Handling Agreement to its fullest as a commercial agreement and services description document. This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.

Benefits:• Analyze articles in the main agreement to identify opportunities and risks • Understand services and descriptions of the sections in Annex A

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IATA GROUND OPERATIONS PROGRAM:www.iata.org/groundops

• Derive and write a proper Annex B, reflecting business and operational requirements • Set achievable and meaningful targets in the SLA, enhancing safety and service quality through commonly agreed

standards • Make the best use of time in negotiations by meeting your target with the least possible effort and time investment• Improve cooperation in your negotiations by recognizing your counterpart’s objectives

Station Ground Handling ManagementImprove your station’s on-time performance by enrolling in this essential training for station managers working at ground service providers and self-handling airlines. Examine ground handling functions, from marshaling to pushback, and check-in to de-icing. Analyze management responsibilities on the ramp and in passenger and cargo terminals.

Benefits:• Formalize your knowledge of all ground handling services according to the IATA Airport Handling Manual (AHM) • Increase the efficiency of stations as an airline or service provider • Work within the framework of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement• Build a sustainable relationship between the airline and handler management

Station Operations ControlThis course offers essential training for operations officers at ground service provider control centers and self-handling airlines. Gain a practical understanding of station control so that you can run efficient and safe ground operations. Learn operational procedures to perform quick turnarounds and minimize delays.

Benefits:• Coordinate aircraft handling operations and plan for ground staff recourses and GSE • Handle communications in response to emergency situations and manage standard messaging • Support cockpit crew before departure and support airline operations for fast turnarounds • Complete basic slot requests

ULD Handling Awareness (Distance Learning)

This course provides a foundation level knowledge of aircraft Unit Load Devices (ULD) including containers, pallets, nets and accessories. This training fulfills aviation authorities’ and IATA’s requirements for ULD operations.

Benefits:• Identify different types of ULDs• Learn how to build an airworthy load and how to store, handle and load various types of ULDs• Reduce expenses caused by damage to cargo, airport service equipment and aircraft

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*Prices in US dollars, before taxes.⁰Prices for E-Book version of course only.

Please visit www.iata.org/training-2012 for course locations and dates.

Members save up to 30%!See page 30 for details.

2012 Ground Operations Course List

Course Title Description Method of Delivery

Course Duration(Days)

Non-Member Price*

Air Cargo Operations Essentials Gain a broad understanding of cargo agency and airlines' air cargo operations. Classroom 8 $2,500

NEW! Aircraft Loading Supervision

Learn the essential technical aspects of aircraft loading to optimize use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team.

Classroom 4 $2,600

NEW! Aircraft Turnaround Coordination

Learn essential technical aircraft handling practices to optimize use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team.

Classroom 5 $2,900

Aircraft Weight & BalanceLearn aircraft weight and balance theory, principles and practical tools for the completion of load sheets and load instructions

Classroom 5 $3,100

Airline Security Operations

The role of airline security managers is key in planning and implementing an effective security program. Learn and share knowledge to achieve excellence in security while complying with international regulations. Gain a sense of threats, how to carry out a risk assessments. Be prepared for crisis situations through contingency plans and crisis management.

Classroom 5 $3,100

Airport Customer Service

Learn the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.

Classroom 3 $1,700

Airport Emergency Planning and Management

In order to respond efficiently to an aircraft emergency, all parties involved must have a proven emergency plan. A coordinated response between the aircraft operator, airport authorities, ground service providers and state emergency response agencies is key in efficiently managing emergency situations at or around the airport

Classroom 5 $3,700

Airport Ramp Services

Explore the many ground service tasks involved in supporting aircraft both pre and post flight, and gain concrete knowledge on how to perform day-to-day duties safely and efficiently. This course supports the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO), and Aircraft Handling and Loading Functional Training Specifications.

Distance Learning at own pace $475

Airport Security Operations

This course teaches the basics of Aviation Security (AVSEC) as applied in an operational airport environment, and keeps you up-to-date with the latest security issues, threats, and technological developments. With a focus on ICAO and IATA documentation, this course prepares you to implement international security procedures within your organization.

Classroom 5 $3,100

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Airside Operations - safety compliance

Safety compliance within airside safety operations is crucial in order to avoid costly incidents and damaging accidents. This course demonstrates not only how important it is to be aligned with the latest best practices and regulations on ramp safety, but also explains how airside safety plays an important role within Safety Management Systems (SMS).

Classroom 5 $2,125

Aviation Security AwarenessBuild solid skills to achieve greater aviation security through an in-depth understanding of its regulations, concepts and recommended practices.


Basic Airside SafetyLearn how to implement best practices in airside safety. Through this course you will learn about the airport environment, security and safety, and fire and first aid.

Distance Learning 1 $120

NEW! Business Aviation & FBO Ground Services

Learn from applied best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

Classroom 3 $2,000

Cargo Security

Recent experience demonstrates that air cargo is now a target for terror attacks. This course touches on air cargo from a security perspective, providing cargo managers and supervisors up to the minute intelligence on current threats and security regulations.

Classroom 5 $3,100

NEW! Crisis Communications & Media Response

Learn how to handle media in emergency situations. Gain communication skills to provide adequate information, and avoid common errors.

Classroom 3 $2,000

Dangerous Goods Regulations – Initial

Learn about shipping dangerous goods, related procedures, regulations, responsibilities, and best practices. (Category 6)

Classroom 5 $1,700

Dangerous Goods Regulations – Recurrent

Revalidate your 24-month ICAO / IATA DGR requirement with the latest ICAO and IATA amendments and directives. (Category 6)

Classroom 3 $1,200

Dangerous Goods Awareness - Ramp and Warehouse Personnel

Gain a working knowledge and understanding of dangerous goods, their potential hazards and the procedures applicable to the transport of dangerous goods by air. (Category 5 and 8)

Classroom 3 $1,200

DGR Awareness for Ramp and Warehouse Personnel (Cat 5&8)

This course is designed to train ramp and warehouse personnel to transport dangerous goods based on current IATA Dangerous Goods Regulations.


Documentation Control and Passenger Assessment

Minimize the risk of immigration penalties. Learn about passports and IDs, false documents, and passenger assessment techniques.

Classroom 3 $2,000

NEW! Emergency Response Planning for Ground Service Providers

Guidelines to prepare your team for mobilization and action in an emergency situation.Preparation is key as Ground Service Providers are increasingly required to assist or represent customer airlines in emergency situations. This course shows you how to implement an Emergency Response Plan and get your team ready to react in the event of an incident or accident.

Classroom 3 $2,000

Ground Operations Documentation & ISAGO

Be prepared for your ISAGO audit. Learn about the Controled Documentation System and ISAGO Standards and Recommended Practices.

Classroom 5 $3,100



Non-Member Price*

PB29






Non-Member Price*

Ground Operations Management

Gain skills to control and supervise an airline station in a self-handled or outsourced environment. Additionally, learn how to use SGHA contracts and Service Level Agreements, operational standards contained in the IATA Airport Handling Manual (AHM), and the latest trends in passenger baggage handling and catering.


NEW! IATA Electronic Airwaybill (e-AWB)

An overview of electronic air waybill (e-AWB), its supporting technology and the steps that must be taken for its successful implementation.


NEW! Internal Audit for Ground Service Providers

Learn about Internal audits and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customers.

Classroom 4 $2,200

ISAGO for Ground Service Providers

Gain a comprehensive understanding of the ISAGO program and prepare your operations for a successful audit. Classroom 3 $1,500

NEW! Managing Air Cargo Operations Master the planning techniques to build and manage world class air cargo operations. Classroom 4 $2,200

Professional Skills for DGR Instructors

Design and deliver Dangerous Goods Acceptance (Category 6) training for your company using IATA's Dangerous Goods Regulations Manual

Classroom 5 $3,100

NEW! QMS for Ground Service Providers

Ensure consistent service levels with a robust Quality Management System (QMS). Learn about the QMS components and specific applications within ground service operations.

Classroom 4 $2,200

SGHA-SLA & Effective Negotiation Behaviors

Explore and maximize the use of IATA Standard Ground Handling Agreements (SGHA). Compile meaningful SLAs and carry out productive negotiations.

Classroom 5 $2,100

Station Ground Handling Management

Examine ground handling functions and management requirements in passenger and cargo terminals and at the ramp.

Classroom 5 $3,900

NEW! Station Operations ControlGain practical knowledge and tools in station control to perform as a safe and efficient Ground Operations Coordinator.

Classroom 4 $2,700

ULD Handling Awareness

This course provides a foundation level knowledge of aircraft Unit Load Devices (ULD) including containers, pallets, nets and accessories. This training fulfills aviation authorities’ and IATA’s requirements for ULD operations.

Distance learning 1 $170

ULD Handling Fundamentals Gain the knowledge required to handle, transport and manage ULDs in your operations. Classroom 3 $2,000

PB30

Membership Discounts

IATA Training and Development Institute offers special discounts to IATA Members and Strategic Partners around the world. Please refer to the lists below to see how your organization can benefit.

Members

The following members receive a 15% discount off all regular priced IATA courses: • IATA• IATA Member Airlines• IATA Strategic Partners• ICAO/ACI Members• IGHC Members• GSSA Members

Developing Nations Status MembersMembers whose organizations are headquartered in developing nations are eligible for a 30% discount off all regular priced IATA courses.

Strategic Partners

Strategic Partners receive a 75% discount off the first two seats of any IATA course within a given year.

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Distance Learning Registration

How to Register

Registration

Option 1:1. Visit www.iata.org/training2. Select the course you would like to take3. Click on the “Prices and Registration” tab4. Click on the “Buy Now” button and fill in the required fields5. Pay with a major credit card (MasterCard, Visa, Amex), check, bank draft, bank transfer IATA Clearing House

Option 2:1. Register via email at: [email protected]

Instructor-Led Registration

How to Register

Option 1:1. Visit http://training.iata.org/ signinup2. Create a student profile3. Select the courses you would like to take4. Pay by bank wire transfer, bank draft, check or money order

Option 2:1. Visit www.iata.org/training2. Select the course you would like to take3. Click on the “Prices and Registration” tab4. Click on the “Register” link5. Create a student profile6. Pay by bank wire transfer, bank draft, check or money order

Option 3:1. Call an IATA Training Center directly and register by telephone:

Montreal: +1.514.390.6777 Miami: +1 .305.779.9860 Geneva: +41.22.770.2820 Beijing: +86.10.8571.9262 Delhi: +91.124.4977111 Singapore: +65 64992293

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NEW!

Token Payment optionA convenient new token payment option has been developed to aid you in enrolling employees in IATA courses throughout the year via an easy, one-time fee:

Terms and Conditions for Classroom Registration

Registration DeadlineAll registrations must be received no later than 21 days prior to the course start date. Late registrations will be accommodated, provided seats are available.

Payments must be made without any set-off or counter claim and free of deduction or withholding. If you are required by law to withhold or deduct tax, then the amount of each invoice shall be treated as increased to the extent necessary to ensure that after any withholding or deduction IATA receives a net sum equal to the amount of the invoice.

Payment of feesFees are indicated per person and include course tuition and documentation. Fees do not include accommodation, meals or transportation.

Fees are payable in US dollars and are published for:

1. Simply call an ITDI center or sales representative to open an account.

2. Deposit the budget allocated toward your organization’s training needs.

3. You will then receive a traceable enrollment key number that can be forwarded to each employee whom would like to enroll in one of our courses.

Members:

IATAICAOACI MembersIGHC MembersGSSA MembersIATA PartnersAirport Advisors

Developing Nations Status Members:IATAICAO/ACI MembersIGHC MembersGSSA MembersIATA PartnersAirport Advisors headquartered in Developing Nations

Non-Members:

All other parties not listed above

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Corporate ContactsDirect Sales by Region

Asia PacificMr. Lu LUODirect Sales RepresentativeTel: +65 6499 2311Email: [email protected]

China/North AsiaMs. Rachel ZHANGDirect Sales RepresentativeTel: +86 108 571 9351Tel: +86 13 90 11 92 355Email: [email protected]

Europe/Russia/CISMr. Vyron Manousos LOUPASISDirect Sales RepresentativeTel: +41 22 770 2565Mobile: +41 797351062Email: [email protected]

India/South AsiaMr. Gurjit GILLITDI Regional Training BusinessDevelopment ManagerTel: +91 124 4977111Email: [email protected]

The AmericasMs. Monica VEGH REQUENADirect Sales RepresentativeTel: +1 514 874 0202 ext 3540Email: [email protected]

Middle East/AfricaMr. Rabih KIKANOAssistant Manager, Direct SalesTel: +96 265 804 245 ext 1218Email: [email protected]

Product Management

Mr. Ismail ALBAIDHANIHead, Global Partnership and Learning Innovation, ITDIIATA Training and Development InstituteTel: +1 514 874 0202 Ext. 3632Email: [email protected]

Mr. Maurizio ANICHINIHead, Instructor-led Learning, ITDIIATA Training and Development InstituteTel: +41 22 770 2845Email: [email protected]

Ms. Isabella ANDERSONProduct Manager, Cargo and DGR TrainingIATA Training and Development InstituteTel: +41 22 770 2895Fax: +41 22 770 2681Email: [email protected]

Mr. Constantine HATZIGEORGIOUProduct Manager, Aviation StudieslATA Training and Development lnstituteTel:+1 514 874 0202 ext. 3131Fax: +1 514 390 [email protected]

Mr. Elin LAMBREVProduct Manager, CargoIATA Training and Development InstituteTel: +1 514 874 0202 ext. 3462Fax: +1 514 390 [email protected]

Mr. Denis LEBELProduct Manager, Quality & Airline OperationsIATA Training and Development InstituteTel: +41 22 770 2885Fax: +41 22 770 2681Email: [email protected]

Mr. Eli MANDELAWYProduct Manager, Aviation Security TrainingIATA Training and Development InstituteTel: +41 22 770 2975Fax: +41 22 770 2681Email: [email protected]

Mr. Dimitrios SANOSProduct Manager, Airport and Ground Operations TrainingIATA Training and Development InstituteTel: +41 22 770 2585Fax: +41 22 770 2865Email: [email protected]

Ms. Filipa TOSCANOProduct Manager, Safety TrainingIATA Training and Development InstituteTel: +41 22 770 2897Fax: +41 22 770 2681Email: [email protected]

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