© 2007 mcgraw-hill higher education. all rights reserved. chapter fifteen becoming an informed...
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© 2007 McGraw-Hill Higher Education. All rights reserved.
Chapter FifteenBecoming an Informed Healthcare Consumer
© 2007 McGraw-Hill Higher Education. All rights reserved.
Acquiring Health InformationAcquiring Health Information
Family and friendsFamily and friends Advertisement and Advertisement and
commercialscommercials Labels/detailed Labels/detailed
directionsdirections
TestimonialsTestimonials Mass mediaMass media Health Health
practitionerspractitioners On-line computer On-line computer
servicesservices
© 2007 McGraw-Hill Higher Education. All rights reserved.
Acquiring Health Information Acquiring Health Information (cont’d)(cont’d)
Health reference Health reference publicationspublications
Reference librariesReference libraries Consumer Consumer
advocacy groupsadvocacy groups
FolkloreFolklore Voluntary health Voluntary health
agenciesagencies Government Government
agenciesagencies Qualified health Qualified health
educatorseducators
© 2007 McGraw-Hill Higher Education. All rights reserved.
Why People ConsultWhy People ConsultHealth PractitionersHealth Practitioners
Diagnosis of a health problemDiagnosis of a health problem Treatment of a health problemTreatment of a health problem Screening for potential problemsScreening for potential problems Consultation of a health concernConsultation of a health concern Prevention of disease processPrevention of disease process
© 2007 McGraw-Hill Higher Education. All rights reserved.
Types of Health PractitionersTypes of Health Practitioners
Physicians (M.D., Physicians (M.D., D.O.)D.O.)
Chiropractic (D.C.)Chiropractic (D.C.) AcupunctureAcupuncture ReflexologyReflexology
HomeopathyHomeopathy NaturopathyNaturopathy HerbalismHerbalism AyurvedaAyurveda
© 2007 McGraw-Hill Higher Education. All rights reserved.
RestrictedRestrictedHealthcare ProvidersHealthcare Providers
Dentists (D.D.S.)Dentists (D.D.S.) Psychologists Psychologists
(Ph.D., Ed.D.)(Ph.D., Ed.D.) Podiatrists Podiatrists
(D.P.M.)(D.P.M.) Optometrists Optometrists
(O.D.)(O.D.)
Opticians Opticians (technicians)(technicians)
Nurses (R.N., Nurses (R.N., L.P.N.)L.P.N.)
Allied Health Care Allied Health Care ProfessionalsProfessionals
© 2007 McGraw-Hill Higher Education. All rights reserved.
Self CareSelf Care
People are becoming more People are becoming more responsible of their own healthresponsible of their own health
BenefitsBenefits• decreased healthcare costsdecreased healthcare costs• effective for particular conditionseffective for particular conditions• free physicians for other tasksfree physicians for other tasks• increased interest in health activitiesincreased interest in health activities
© 2007 McGraw-Hill Higher Education. All rights reserved.
Self Care (cont’d)Self Care (cont’d)
Self care is an appropriate Self care is an appropriate alternative in 3 areas:alternative in 3 areas:• acute conditionacute condition• therapytherapy• health promotionhealth promotion
© 2007 McGraw-Hill Higher Education. All rights reserved.
Health Care FacilitiesHealth Care Facilities
3 types of hospitals3 types of hospitals• PrivatePrivate• PublicPublic• VoluntaryVoluntary
Other facilities Other facilities include:include:• Nursing homesNursing homes• Rehabilitation Rehabilitation
centerscenters• Private Private
clinics/centersclinics/centers
© 2007 McGraw-Hill Higher Education. All rights reserved.
Health InsuranceHealth Insurance
HMO’sHMO’s MedicareMedicare MedicaidMedicaid
© 2007 McGraw-Hill Higher Education. All rights reserved.
Prescription vs. Over-the-Counter Prescription vs. Over-the-Counter Drugs (OTC’s)Drugs (OTC’s)
Prescription drugs require permission Prescription drugs require permission from a licensed physicianfrom a licensed physician
Active ingredient is greater than OTCActive ingredient is greater than OTC Price is higher than OTCPrice is higher than OTC
© 2007 McGraw-Hill Higher Education. All rights reserved.
Prescription vs. Over-the-Counter Prescription vs. Over-the-Counter Drugs (OTC’s) (cont’d)Drugs (OTC’s) (cont’d)
Both are sold as brand name and Both are sold as brand name and generic typesgeneric types
2,500 prescription drugs are 2,500 prescription drugs are available vs. 300,000 OTCavailable vs. 300,000 OTC
Both are regulated by the FDABoth are regulated by the FDA
© 2007 McGraw-Hill Higher Education. All rights reserved.
Advanced Medical DirectivesAdvanced Medical Directives Legal documents that express desires of the type of care Legal documents that express desires of the type of care
to be provided in the case that you become incapacitatedto be provided in the case that you become incapacitated• TypesTypes
Living willsLiving wills Medical Power of Attorney for Health CareMedical Power of Attorney for Health Care Organ Donation cards/requestsOrgan Donation cards/requests
© 2007 McGraw-Hill Higher Education. All rights reserved.
Health Care Quackery and Health Care Quackery and Consumer FraudConsumer Fraud
1.1. Prepare and do your homework regarding Prepare and do your homework regarding informationinformation
2.2. Comparison shopComparison shop
3.3. Insist on formal contracts and dated receiptsInsist on formal contracts and dated receipts
4.4. Obtain written instructions/warrantiesObtain written instructions/warranties
5.5. When complaining, put them in writingWhen complaining, put them in writing
6.6. Press for resolution of your complaintsPress for resolution of your complaints
© 2007 McGraw-Hill Higher Education. All rights reserved.
Chapter FifteenChapter FifteenBecoming an Informed Healthcare Becoming an Informed Healthcare
ConsumerConsumer