© 2007, international training and development, llc communicating respectfully in a diverse world
TRANSCRIPT
© 2007, International Training and Development, LLC
OUCH! THAT STEREOTYPE HURTSCommunicating Respectfully
in a Diverse World
Diversity Day: The Office
GOALS FOR THIS SESSION Explore communication skills for promoting
inclusion and respect in the workplace
Have FUN while learning about Stereotypes
Walk away with the understanding and
tools to mitigate Stereotypes from your
office (and outside the office)
“Communication provides the
legs for bias, carrying it
from person to person,
from generation to generation.
Eventually, however,
communication
will be the way to end
discrimination.”
“Communication provides the
legs for bias, carrying it
from person to person,
from generation to generation.
Eventually, however,
communication
will be the way to end
discrimination.”
– John N. BaileyABC, Exec. Director,
International Association of Business Communicators
– John N. BaileyABC, Exec. Director,
International Association of Business Communicators
AGENDA/OBJECTIVES Understand the impact of stereotypes
and biased statements, even when casually said
Identify the most common reasons people sit silent in the face of bias and stereotypes
Enhance skills for speaking up against stereotypes without blame or guilt
OUTLINE Stereotypes
Three Different Types Examples
Watch “Ouch!” Video Ouch! Discussion
Speaking Up: Six Techniques Definitions
STEREOTYPE: DEFINITIONSTEREOTYPE: DEFINITION An oversimplified image or
statement applied to a whole group
of people, without regard for the
individual.
Generally speaking, these
"stereotypes" are not based on
objective truth, but rather subjective
and often unverifiable content-
matter.
EXAMPLE OF A STEREOTYPE
WHY DO WE STEREOTYPE
Three Reasons We Stereotype
Mental Categorizing/Labeling General Types or Sub Types Automatic or Subconscious
MENTAL CATEGORIZING/LABELING Sociologists believe that mental
categorizing (or labeling) is necessary and inescapable.
One perspective on how to understand stereotyping process is through the categories or ingroups and outgroups.
Ingroups are viewed as normal and superior, and are generally the group that one associates with or aspires to join.
An outgroup is simply all the other groups. They are seen as lesser or inferior than the ingroups.
GENERAL TYPES OR SUB TYPES Stereotypes consist of hierarchical systems
consisting of broad and specific groups being the general types and sub-types respectively.
A general type could be defined as a broad stereotype typically known among many people and usually widely accepted, whereas the sub-group would be one of the several groups making up the general group.
These would be more specific, and opinions of these groups would vary according to differing perspectives.
AUTOMATIC OR SUBCONSCIOUS Automatic or subconscious
stereotyping is that which everyone does without noticing.
Automatic stereotyping is quickly preceded by an implicit or conscious check which permits time for any needed corrections.
Automatic stereotyping is affected by implicit stereotyping because frequent conscious thoughts will quickly develop into subconscious stereotypes.
WHO ARE THESE WOMEN?
SANITATION WORKERS
WHO IS HE?
FLIGHT ATTENDANT
WHO IS SHE?
DOCTOR WHO HELPS TERMINALLY ILL PATIENTS
FIND PEACE
WHO IS SHE?
PREACHER/CLERGY WOMAN
WHO ARE THESE PEOPLE?
TWO FEMALE MECHANICS
WHO IS HE?
ADMINISTRATIVE ASSISTANT
WHO IS HE?
REGISTERED NURSE/PhD STUDENT
WHO IS SHE?
FUGITIVE/SEX SLAVE TRAFFICKER
PARTICIPATION TIMEDescribe a Time When You…Describe a Time When You…
…were exposed to stereotypes in media (TV, movie, music, etc). What message did it send?
…when you have been the recipient or target of a stereotype? How did that affect you?
…when you have witnessed someone else being stereotyped? What did you do?
BIAS: DEFINITION Bias is a predisposition to see events, people or items in a positive or negative way.
Bias is an attitude or belief.
“The simple act of naming a
bias as such
or objecting to it on the spot
establishes
a social atmosphere that
discourages it:
saying nothing serves to
condone it.”
“The simple act of naming a
bias as such
or objecting to it on the spot
establishes
a social atmosphere that
discourages it:
saying nothing serves to
condone it.”
– Daniel GolemanEmotional Intelligence
– Daniel GolemanEmotional Intelligence
STEREOTYPESPHYSICALLY CHALLENGED
HISPANICAFRICAN AMERICANS
MENELDERLY
GLBTsASIAN AMERICANS
WOMENNATIVE AMERICANS
GENERATION-XOBESE
NEGATIVE STEREOTYPES Negative effects may include forming
inaccurate opinions of people, scapegoating, erroneously judgmentalism, preventing emotional identification, distress, and impaired performance.
Over time, some victims of negative stereotypes display self-fulfilling prophecy behavior, in which they assume that the stereotype represents norms to emulate.
NEGATIVE STEREOTYPESPossible prejudicial effects of
stereotypes are: Justification of ill-founded prejudices or
ignorance Unwillingness to rethink one's attitudes
and behavior towards stereotyped group Preventing some people of stereotyped
groups from entering or succeeding in activities or fields
SILENT COLLUSION
To go along with through silence.
Ally:Ally:
Someone who speaks up on behalf of someone else.
“We will have to repent in
this
generation not merely for the
hateful words and actions
of the bad people
but for the appalling
silence of the good people.”
“We will have to repent in
this
generation not merely for the
hateful words and actions
of the bad people
but for the appalling
silence of the good people.”
– Dr. Martin Luther King, Jr.– Dr. Martin Luther King, Jr.
Watch OUCH! That Stereotype
Hurts Video
OUCH! DISCUSSION1. Do you ever hear similar stereotypes
or biased comments? In this organization?
2. Why do individuals sometimes remain silent in the face of stereotypes or other demeaning comments? Share experiences and examples.
3. How does this video relate to you? Do you see yourself reflected in any way?
SPEAKING UP:SIX TECHNIQUES
Assume Good Intent and Explain Impact
Ask a Question
Interrupt and Redirect
Broaden to Universal Human Behavior
Make It Individual
Say Ouch!
ASSUME GOOD INTENT AND EXPLAIN
IMPACTAssume good intent and approach the person as a rational human being. When you assume the best, there is no need for blame.
EXAMPLES: “I know you mean well, but that
hurts.” “Look I know you meant that
comment to be funny, but it hurts.”
ASK A QUESTIONChoose a simple, non-blaming
question. The key is to assume good intent.
EXAMPLES: “What do you mean?” “Do you mean that?” “I’m sorry, what was that
again?”
INTERRUPT AND REDIRECTInterrupting and redirecting
changes the direction of the conversation abruptly, without requiring further discussion.
EXAMPLES: “Whoa, let’s not go down that
road.” “Careful there, let’s not
assume things.”
BROADEN TO UNIVERSAL HUMAN
BEHAVIORSometimes people attribute a common human behavior to only one group, and then they stereotype the whole group as though everyone is identical.
EXAMPLE: “I don’t think it’s just a man thing.
I think it applies to both men and women.”
MAKE IT INDIVIDUAL
Often, people are clumped together in a stereotype. This approach breaks through the clumping and narrows it down to an individual.
EXAMPLE: “Who exactly are you referring
to when you say that?”
SAY OUCH!
Sometimes you may not have the energy or you’re too stunned to say anything or just can’t think of what to say. Then just say, “OUCH!”
EXAMPLE: “Ouch! That stereotype hurts.” “Ouch! Why must you say that?”
SPEAKING UP DISCUSSION1. Which technique(s) do you personally
prefer? In what types of situations would you use these techniques?
2. Which situations are most difficult for you? How do you respond? What is the impact of sitting silent?
3. How can you increase your comfort, confidence and skill in speaking up in these situations?
“I am only one; but I am
still one.
I cannot do everything,
but still I can do
something.
I will not refuse to do
the something I can do.”
“I am only one; but I am
still one.
I cannot do everything,
but still I can do
something.
I will not refuse to do
the something I can do.”– Helen Keller– Helen Keller
SKILLS PRACTICE1. What is the impact of this statement
if left unaddressed?
2. Will you speak up……now or later?…in public or in private?…on your own or with the help of an Ally?
3. Which technique(s) can you use to speak up without blaming or shaming the other person?
“We must be the
change
we want to see in
the world.”
“We must be the
change
we want to see in
the world.”– Mahatma Gandhi– Mahatma Gandhi
© 2007, International Training and Development,
LLC
THANK YOUTHANK YOU
International Training and Development, LLCwww.OuchThatStereotypeHurts.com Produced and Distributed by Joel
Leskowitz SunShower Learningwww.Ouch-Video.com
International Training and Development, LLCwww.OuchThatStereotypeHurts.com Produced and Distributed by Joel
Leskowitz SunShower Learningwww.Ouch-Video.com
Based on the book by Leslie C. AguilarBased on the book by Leslie C. Aguilar
NWS Memphis
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