© 2007 ibm corporation speaker name speaker e-mail building business flexibility… entry points...

© 2007 IBM Corporation

Speaker nameSpeaker e-mail

Building Business Flexibility… Entry Points for SOA on System i

2

IBM WebSphere Software


Agenda

What is Service Oriented Architecture and how can it improve your business?

What value is there in SOA based solutions?

What are the Entry Points for getting started?

73% of Mid-market companies already using Web Services

IBM_USER

Should re-title bullett two to something like SOA for Business Flexibility - this bullett gives the impression that a large amount of the presentation will focus on describing SOA...but what you have written is the value of SOA for businessesIBM_USER11/20/2006quickly describe SOA here in a one minute description

3



What is …..?

… a service?

A repeatable business task – e.g.,

check customer credit; open new

account

… service oriented architecture (SOA)?

An IT architectural style that supports

integrating your business as linked

services

"SOA impacts every aspect of IT and business.”

IBM_USER

I don't think you need this chart to describe what is an SOA.

4



Entry points and best practices can address challenges

SOA Entry Points

Integrate Information

Reuse Connectivity

Integrate People Integrate Processes

Operational efficiency

Top Business Challenges

Access information

Cost Reduction Customer retention

Productivity

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Traditional Business*

Today’s World-Class Business* *Sources: CBDi

Economics: global competition demands greater flexibility

Business processes: changing more rapidly

Growth: CEOs are saying that business flexibility is key to growth

Cost savings: reusable assets can cut costs up to 20%

Outsourcing: effective outsourcing of non-core functions demands flexible IT

Why is business flexibility important?

Flexible business requires flexible IT

6



Division

Traditional Business Process

Case Study: Order to Cash Process

•Business process is embedded in three separate applications•Business functions are tightly coupled within applications•Business functions have unique and proprietary interfaces, restricting re-use•Manual steps introduce functional gaps in the process•Process cannot be easily measured and managed•Changes to the process are difficult to implement•New processes which are designed this way require long development cycles

Result: Business cannot operate on demand

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Division

Customers

On Demand Flexibility: Customer Self Service

Case Study: Order to Cash ProcessChange: Allow customers and partners to order and manage accounts on-line

Order entry

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Division

Shared Services

Customer /Partners

Supplier

Outsourced

On Demand Flexibility: Outsource

Case Study: Order to Cash ProcessChange: Reduce shipping infrastructure and overhead costs

Shipping

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Flexible business requires flexible IT

Process to optimize

Creating IT flexibilityIBM SOA Foundation

Skills &Support

Software

Traditional Business

Call Center

Case Study: Customer Order & Fulfillment

CRM Service

ERP System

Call Center

Supplier

Outsourced Shipping, Credit Check

Case Study: Customer Order & Fulfillment

IBM_USER

Good transition chartMight want to include an actual case study here to tie back to the chart where you list a case study by entry point

10



IBM SOA Foundation

Supports complete lifecycle with a

modular approach

Extends value of your existing investments, regardless of vendor

Scalable; start small and grow as fast as

the business requires

Extensive business and IT standards support; facilitating

greater interoperability & portability

IBM SOA Foundation: Integrated, open set of software, best practices, and patterns

Software

Skills &Support

Introducing the IBM SOA FoundationProvides what you need to get started with SOA

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Deliver trusted information to provide business insight to enable innovation

Enable human and process interaction with consistent levels of service

Achieve greater efficiency and effectiveness with business model innovation

“Pick business processes with pain points that the business clearly recognizes — processes for which the business most clearly needs end-to-end visibility, control, insight, and flexibility”

Business centric SOA starts with top business pains Entry points: People, Process, Information

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And SOA lifecycle is the key to successful projectsEntry points: Reuse, Connectivity

Gather requirementsModel & SimulateDesign

Integrate peopleIntegrate processesIntegrate information

Manage IT resourcesManage servicesMonitor business metrics

DiscoverConstruct & TestCompose

Share & reuse servicesEstablish decision rights Policies, measurement and control for SOA oversight

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SOA helps you solve top business challengesCreating or improving IT solutions by leveraging IBM SOA Foundation

Process

Productivity

People

Customer retention

Information

Access information

Connectivity

Cost reduction

Operational efficiency

Reuse

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System i as the Focal Point

Line of Business Focused

System i an End Point

IT Focused

How do you see System i in your SOA?

ReuseService Creation

ConnectivityService

Connectivity

PeopleInteraction and Collaboration

ProcessBusiness Process

Management

InformationInformation as a Service

*SOD 2007

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SOA Entry Point: Reuse

Improve operational efficiency Taking advantage of information and business tasks provided by others

Reduce errors, cost and time associated with manual processes

Improve satisfaction by interacting real-time with customers and partners

Increase customer loyalty by providing value-add services

Assemble: WebSphere Development Studio ClientDeploy and Manage: WebSphere Application Server – Express, IBM Webfacing Deployment Tool with HATS Technology

IBM SOA Foundation

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Web Services are based on mature industry standards

get account balances (custID,

balance)


balance)

.NET.NET


balance)


balance)

J2EEJ2EE


balance)


balance)

RPGRPG

What is a Web Service?

Web Services provide business function (get stock quote, check order status, check credit rating, etc.) that can be described, published, located, invoked over a network– Built on established, ubiquitous Internet standards (SOAP/HTTP)

• Supports other protocols providing higher QoS (SOAP/JMS, etc.)– Platform and implementation neutral providing true interoperability– Service Consumers need to know the Interfaces to web services

but not the implementation details of services

Web Services allow businesses to:– Describe application functionality (services) without regard to

implementation details– Publish those services – Discover other services they wish to use– Connect and invoke those services

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WDSc: Web Services Wizard

Reuse: Using tools you may be entitled to Modernize RPG and COBOL Batch Applications

Single Step Wizard included with the WebSphere Development Studio Client CD Bundle

Transforms RPG/COBOL batch applications into web services

Uses WebSphere Application Server - Express [included with i5/OS] to deploy the web services.

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Service Provider: WDSC

Use Remote System Explorer

Locate RPG source

Start wizard to create the service (improved in V7.0)

19



Apache AXIS Web Services

C++ Client APIs

Web Services Client for Non-Java Programs

Web Services C/C++ Client

– 5733-XT1 XML Toolkit for iSeries (included with Enterprise Edition bundle)

– Based on Open Source

• Apache.org AXIS

– Ported to OS/400 ILE

• WSDL -> C++ or C Stub Generator

Direct invocation from ILE

Runs in the ILE Job

Web Service(local / remote)

RPGC/C++ Client

RPG C/C++ ClientC Stub Included

with Toolkit

SOAP / HTTP

ToolGenerate

d

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Reuse: Use Host Access Transformation ServerModernize RPG and COBOL [5250] OLTP Applications

Modernize any 5250 application using the HATS Toolkit included with the WDSc CD Bundle

Transforms RPG/COBOL 5250 OLTP [On-Line Transaction Processing] applications into web services

Uses the IBM Webfacing Deployment tool with HATS Technology [WDHT] and WebSphere Application Server - Express [included with i5/OS] to deploy these web services

WDSc: HATS Toolkit

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5250 Applications Deployed as a Web Service…Created with the HATS Toolkit and Deployed with WDHT

Uses the HATS Toolkit in WDSc V7.0

Rich Client

Integration at the desktop with other Eclipse applications

Client side processing Rich set of user interface widgets Built on the standard, open Eclipse foundation 3270e print directly to end user’s printer

Web

Zero footprint View through your

favorite browser

Portal

Integration at the glass Click-to-Action support Requires WDSc AE

5250 Data stream

Web Service

Build self-service transactions

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New SOA Redbook for System i

Building SOA-based Solutions for IBM System i5 Platform

SG24-7284 This book provides the detailed information about multiple ways for building SOA-

based solutions around System i platform. The discussion in the book covers the server and client side implementations that include:

– ProgramCall in IBM Toolbox for Java

– HATS

– DB2 Web services

– PHP

– Web services client for ILE (RPG, C, C++, COBOL)

– Java-Server Faces (JSF)

http://www.redbooks.ibm.com/redpieces/abstracts/sg247284.html?Open

New!New!

23



SOA Entry Point: Connectivity

Integrate nearly anything with consistent interfaces across 80+ operating systems

Eliminate errors introduced by re-keying information

Enable IT to be more responsive and flexible to changing business demands

Reuse existing assets and applications

Easily add, remove, and change applications as required

IBM SOA Foundation

Assemble: WebSphere Integration Developer

Deploy and Manage: WebSphere MQ, WebSphere ESB, WebSphere DataPower

Reduce administrative costs Reduce cycle time, increase throughput and enhance partner interactions

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WebSphere MQ

Connectivity: Leveraging Existing SkillsConnecting Applications

WebSphere MQ is the second highest deployed WebSphere product on System i after WebSphere Application Server

Natural upgrade path for native i5/OS Data Queues which do not provide build in audit capabilities or security

Provides connections for over 80 Platform Configurations besides i5/OS

Leverages in-house skills with Application Program Interfaces for RPG and COBOL

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How does WebSphere MQ work?

Messaging services are based on Queues that store and forward data based on simple programming commands or determined dynamically

Uses the proven database technique of two-phase commit transactions to ensure messages are not lost or duplicated

Uses publish/subscribe to route messages dynamically based just on keywords or “topics”

Uses multi-processor threading and clustering to accelerate throughput of messages

WebSphere MQ

WebSphereMQ Server

Send Receive

Queue

VB App

WebSphereMQ Client

RPG App

WebSphereMQ Client

Message

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WebSphere Datapower XI50

Connectivity: What if you already have MQ?Web Services Appliance

WebSphere Datapower is a SOA Hardware Appliance designed to provide high speed web services routing, web services security and legacy application modernization

It acts like an WebSphere MQ Client

It can deploy RPG and COBOL applications as web services using WebSphere MQ to communicate with backend applications

MQMQ XML/Web ServiceXML/Web ServiceClientApps

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Web Services are a good start…

Business applications and their interfaces become reusable

Decouples the interfaces from the business applications

The number and complexity of the interfaces is reduced

Rich business abstractions describe the application interface

But separate connection points still leaving bloated interfaces ….

Turn this … …into this (web services).

= Interface

Service

= Application

Service Service Service


= Interface = Service

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The Enterprise Service Bus shrinks those interfaces further

RESULT Greater Business Responsiveness

Allows for dynamic selection, substitution, and matching

Enables you to find both the applications and the interfaces for re-use

Decouples the point-to-point connections from the interfaces

Enables more flexible coupling and decoupling of the applications

Turn this (web services)… …into this (SOA)

Enterprise Service Bus

Service Service Service Service


= Interface = Service

Service Service Service Service


= Service= Interface

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Color = Data type

Shape = Protocol

Enterprise Service Bus capabilities

CONVERTING transport protocols between requestor and service

ROUTING messages between services

TRANSFORMING message format between requestor and service

HANDLING business events from disparate sources

Flexible connectivity infrastructure for integrating applications, data, and services to power your SOA

30



What are the IBM ESB offerings

1A Basic ESB: WebSphere ESB V6, a new product delivering an Enterprise Service Bus, built on top of and leveraging WebSphere Application Server. Facilitates SOA for Web services. Uniquely able to connect to WebSphere MQ networks.

SOD i5/OS2007

SOD i5/OS2007

2A Network Appliance ESB:

The Datapower XA35 is a hardware implementation of an Enterprise Service Bus. It accelerates infrastructure implementation, offloading XML traffic to speed up processing with minimum network disruption.

DatapowerXA35

DatapowerXA35

An Advanced ESB:WebSphere Message Broker V6, a new version of our proven product, built on top of and leveraging WebSphere MQ. Delivers an advanced Enterprise Service Bus facilitating SOA for existing (non-Web Services) applications.

3Runs in aSystem i

LPAR

Runs in aSystem i

LPAR

31



SOA Entry Point: People

Enhance customer satisfaction through self-service

Improve access to applications and content

Providing customer choice and flexibility

Deliver consistent customer service

Assemble: WebSphere Development Studio Client Advanced Edition, WebSphere Portlet Factory

Deploy and Manage: IBM Workplace Services Express, IBM Webfacing Deployment Tool with HATS Technology

Improve customer retention Provide role-based information access for employees, partners & customers

IBM SOA Foundation

32



SOA Entry Point: People

IBM WebSphere Portal Express Version 6.0 – Simplifying our portfolio

IBM WebSphere Portal Express 5.0.2.3

IBM WebSphere Portal Express 6.0January 2007

• Next release of Portal Express, and Portal Express Plus• Based on WebSphere Portal 6.0• Improved development platform • Includes core capabilities for document management and web content management

• Out of the box capabilities • Includes Lotus Component Designer

IBM WebSphere Portal Express Plus 5.0.2.3

IBM Workplace Services Express 2.6

Enterprise Edition Customers

Were entitled to 20- 80 User Licenses

Enterprise Edition Customers

Were entitled to 20- 80 User Licenses IBM WebSphere Portal Express Next

• Follow on release of WebSphere Portal Express and next release of Workplace Services Express

• Additional capabilities planned in document management and team collaboration

• Migration for WSE 2.6 Teamspaces

33



Workplace Services Express and WDHT

People: Leveraging IBM Workplace on System iDeploying a Portal

Generate portlets for traditional RPG and COBOL applications using the HATS Toolkit in WebSphere Development Studio Client Advanced Edition

Many System i clients with new Enterprise Edition systems are entitled to 20 to 80 User Licenses for Workplace Services Express

Portlets are deployed using Workplace Services Express licenses and the IBM Webfacing Deployment Tool with HATS technology

34



SOA Entry Point: Process

Integration implemented with flexibility that is easy to adapt as business changes

Leverage existing business critical legacy systems and custom business applications

Improved Productivity and Responsiveness

IBM SOA FoundationModel: WebSphere Business Server Tools (WBI-SE+), WebSphere Business Modeler

Assemble: WebSphere Business Server Tools (WBI-SE+), WebSphere Integration Developer

Deploy and Manage: WebSphere Business Integration Server Express Plus, WebSphere Process Server

Improve employee productivity Automate work and make it easier to make improvements

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Business Process Management Enabled with SOAIBM SOA Foundation: http://www.ibm.com/soa

*SOD on iSeries, GA 2007

WebSphere Integration Developer

Easy-to-use integration to simplify and speed the assembly of composite

applications

http://www.ibm.com/software/integration/wid/

WebSphere Process Server*

Flexible deployment of business processes, making

plug-and-play of components a reality

http://www.ibm.com/software/integration/wps/

WebSphere Business Modeler

Simple to use process modeling for the business analyst to help maximize process and business resource re-use

http://www.ibm.com/software/integration/wbimodeler/

WebSphere ESB*Connectivity infrastructure for integrating applications and services to power your SOA

http://www.ibm.com/software/integration/wsesb/

WebSphere Business Monitor

Real-time visibility into process performance enabling process intervention and continuous

improvement

http://www.ibm.com/software/integration/wbimonitor/

36



• Designed for business users • Import models directly from Visio• Hundreds of process templates

available• Optimize all aspects of your business

– set KPI’s and metrics• Collaborate with subject matter

experts through the Publishing Server

Model, simulate, and analyze• Enhanced analysis and simulation

capabilities. Fully understand impacts before deploying.

Clean hand-off to I/T• Rapid and accurate deployment of

your solutions• Business modeling is the starting

point for IT deployment (WID)

WebSphere Business ModelerBusiness Level Modeling And Simulation

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Model and Simulate the Process

WebSphere Business Modeler

67% of processes fail because their impact was not known prior to execution

Omar Sawy, Redesigning Enterprise Processes for e-business

Existing Processes

Run simulation to estimate savings and support the business case for the process

change

Current State - Times & CostsCase Analysis with Unlimited Resources

–

$5.40 10:1132.91%

AverageProcess

Time(Min:sec)Probability

$5.40 10:1132.91%

Case Description

1

Case

Direct mail, Complex1 $4.38 8:1635.57% $4.38 8:1635.57%

Future State - Times & CostsCase Analysis with Unlimited Resources

AverageCost

AverageProcess

Time(Min:sec)Probability

AverageCost

38



WebSphere Integration DeveloperAccelerated Solution Assembly

The complete toolbox for building composite applications

– An Assembly Editor for wiring solutions together

– All the tools you need for building solution components (Editors for BPEL, Business Rules….)

– One, easy to learn user interface based on Eclipse

Architected for reuse and flexibility

– Simplified component interfaces

– Plug-and-play solution components

One Tool, One set of skills, Many usesIntegrating services across the enterprise: Processes, Mediations, Adapters, Components

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Accelerated Solution Assembly

get Approved

Approved/Denied

If Approved thenSend letter offering gold

If NOT ApprovedSend letter offering Credit counseling service

Human intervention on suspect

applications to prevent fraud

Human Task

Adapting to business

events

Business State Machine

Sell additional services based on customer profile

Java call to RPG Application

Call Credit Rating service from an

existing application

Imported EIS System

Flexibly building business processes based on standards

WS-BPEL Business Process

Enable rapidly changing customer

decision point

Business Rules

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WebSphere Process Server*The Engine Room of Business Process Management

Robust execution of business processes– Reliable, scalable, secure, open standards– Single integrated runtime for all SOA based process automation

Supports all aspects of process integration– Process flows– Business rules– Human steps– Services– State machines

Rapid process change ensuring business agility– Reuse existing services that you already have and create new

services for future use.– Build process flows without knowing where the information is

coming from (late binding of services)– Business rules control the execution sequence of the process

and can change dynamically *SOD 2007

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Business Alerts Notification of situations that require response

External InformationInformation affecting performance

ScorecardsKey Performance Indicators for business units

Reports & AnalysesUnderstanding trends by combining real-time performance and historical information

Collaboration Work with teams to resolve situations

WebSphere Business MonitorAchieve Real-time Visibility into Processes

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Information: Leverage your Existing DataWeb service DB2 UDB resources on i5/OS

WebSphere Development Studio Clientand WebSphere Application Server - Express

DB2 UDB includes Web services provider and requestor infrastructure

WDSc wizards can build Web Services runtime wrappers over SQL statements and Stored Procedures

WebSphere Application Server - Express [bundled with i5/OS] provides the Server runtime environment

43



23% reduction in resolution time for customer calls; ROI in less than two months

720 employee firm automated application

Loans in hours instead of daysAutomate loan process in 725 person firm from students to lenders

Saved 53% compared vs. writing an in-house solution, ensured FDA compliance, Low TCO

New Interactive workflow, users are unaware of moving from one system to another

Increase workload without adding people, with no compromise on service levels

90 person ISV reuses collaboration tools for employees and for customer service People

Information

Process

Connectivity

Reuse

System i Customers gain value through Entry Points

Customer Value

Annual Savings of $300K by freeing up 1/3rd of its operators100% payback in 3 years

New user interfaces to access backend systems and data

Customer Example

Vormittag Associates, Inc

process; Reuse services in call center

44



Take Action NowEncourage innovation with a focused SOA project

1. Understand the value of SOA (ibm.com/soa) It’s not just Web Services It’s not just technology, but joining technology

with business insight and thought leadership

2. Select your top business challenge and your entry point (Reuse, Connectivity, People, Process, Information)

3. Attend and SOA Proof of Technology Workshop in your Area

“While deploying technology is certainly key to a successful

SOA integration, it is the maximizing of the people,

process and information elements that are truly core

to the SOA process.” Judith Hurwitz

President, Hurwitz & Assoc.

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Get started now!SOA Maturity Model, Assessment Tool and Workshops to select projects

Receive actionable recommendations customized to your level of SOA maturity

Free!

Ad-Hoc Systematic DynamicComposite

How Do I Get Here?

Today

SOA Assessment Tool

–http://www-306.ibm.com/software/solutions/soa/soaassessment/index.html

SOA Project

Business Domain

IT Environment

46



For more information visit…

SOA Videos:– What is SOA: http://www.youtube.com/profile?user=richneckyogi– SOA Launch Video: http://www.soalaunch.com

IBM SOA Landing Page:– http://ibm.com/soa

SOA Readiness Assessment:– http://www-306.ibm.com/software/solutions/soa/soaassessment/index.html

Business Process Management Demo:– http://www.soaflexibility.com/BPM1/

Business Process Management Enabled with SOA:– Product Information, Trials and Demonstrations– http://www-306.ibm.com/software/solutions/soa/demos/BPM1.html?ca=demo

ZapThink.com, Industry Source for SOA Information– http://www.zapthink.com

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48



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