© 2004, guidance communications, inc.1 of 39 aside from technical writing... what in the world can...

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© 2004, Guidance Communications, Inc. 1 of 39 Aside From Technical Aside From Technical Writing... Writing... What in the World Can You What in the World Can You Do? Do? Presented by Jack Massa Guidance Communications Inc.

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Page 1: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 1 of 39

Aside From Technical Writing...Aside From Technical Writing...What in the World Can You Do?What in the World Can You Do?

Presented by Jack Massa

Guidance Communications Inc.

Page 2: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 2 of 39

What’s Up with this What’s Up with this TitleTitle, Dude?, Dude?

• Aside from Teaching English...

• What Color is Your Parachute?

Page 3: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 3 of 39

So, more about me...So, more about me...

• Successful Businessman (Who me?)

• 2003 Income down 48%

• So how can I stand up here and dare to give advice?

Chutzpah!

Page 4: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 4 of 39

By the Numbers...By the Numbers...

• Three ways to make money as a writer

• Ten jobs you can do

• Four Pillars of Your Marketing Plan

• Five-Step Plan for Controlling Your Destiny

Page 5: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 5 of 39

Three Ways to the $Three Ways to the $

• Sales – Help Increase Revenues

• Support – Help Decrease Expenses

• Content – Create Product to Sell

Page 6: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 6 of 39

SalesSales

• Sales – Help Increase Revenues

• Copywriting/Commercial Writing/Marketing Writing

• Writing skills are paramount

• Every organization needs this

Page 7: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 7 of 39

SupportSupport

• Support – Help Decrease Expenses

• Product Documentation/Online Help

• Corporate Documentation: Policies and Procedures

• Training

Page 8: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 8 of 39

Content CreationContent Creation

• Content – Creating Product

• Magazine, newspapers, trade publications, books

• Actually pays less than the other two

• Research and writing ability are super-important

Page 9: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 9 of 39

By the Numbers...By the Numbers...

Three ways to make money as a writer

• Ten jobs you can do

• Four Pillars of Your Marketing Plan

• Five-Step Plan for Controlling Your Destiny

Page 10: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 10 of 39

Ten Jobs You Can DoTen Jobs You Can Do

Disclaimer!

Page 11: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 11 of 39

Engineering WriterEngineering Writer

Market: Large or small engineering firms

Ten JobsTen Jobs

Tasks: Write, edit, manage publications/proposals

Required: Writing, editing, interviewing SMEs, publishing tools

Plusses: Engineering or science knowledge

Pay: Roughly similar to tech writing

Page 12: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 12 of 39

Corporate/HR/Training WriterCorporate/HR/Training WriterMarket: Large organizations, writing often

freelance or contract

Tasks: Write and edit, policies and procedures, training manuals, employee handbooks, etc.

Required: Writing, editing, interviewing SMEs, publishing tools

Plusses: HR or training background, degree in instructional design

Pay: Roughly similar to tech writing or a bit less

Ten JobsTen Jobs

Page 13: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 13 of 39

Corporate CommunicationsCorporate CommunicationsMarket: Large organizations, marketing/PR firms

Tasks: Write and edit brochures, speeches, scripts, newsletters. Manage publications.

Required: Writing, editing, interviewing. Sometimes a PR or marketing background.

Plusses: Marketing or PR experience.

Pay: Roughly similar to tech writing. More at the high end

Ten JobsTen Jobs

Page 14: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 14 of 39

Marketing/Commercial WriterMarketing/Commercial WriterMarket: Marketing/PR companies. Or freelance to

any client.

Tasks: Write brochures, web copy, speeches, scripts, newsletters, ads, stories, etc.

Required: Writing skill, creativity, tenacity

Plusses: Marketing experience

Pay: Hourly rates generally higher than tech writing

Ten JobsTen Jobs

Page 15: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 15 of 39

Medical WriterMedical WriterMarket: Research facilities, biomedical companies

Tasks: Write and edit brochures, reports, articles for doctors and researchers

Required: Writing, editing, interviewing. Often need some medical or science background.

Plusses: BS, PhD, MD

Pay: Same as tech writing to much higher

Ten JobsTen Jobs

Page 16: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 16 of 39

Trainer/Instructional DesignerTrainer/Instructional DesignerMarket: Large and mid-sized companies of all

types. Small training firms.

Tasks: Analyze needs; design, develop and deliver training.

Required: Writing/design skills. Demonstrated ability creating and delivering training.

Plusses: Experience. Instructional design degree or certificate.

Pay: Comparable to tech writing

Ten JobsTen Jobs

Page 17: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 17 of 39

Project ManagerProject ManagerMarket: Contract market, large IT projects

Tasks: Organize and track schedule, hire, troubleshoot, write reports

Required: Organization and people skills. MS Project.

Plusses: Demonstrated experience. Certification.

Pay: Somewhat higher than tech writing

Ten JobsTen Jobs

Page 18: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 18 of 39

Web Designer/DeveloperWeb Designer/DeveloperMarket: Large to mid-size companies. Freelance to

small businesses.Tasks: Design, code, test websites.

Required: Tools and coding skills, creativity, knowledge of web architecture

Plusses: Demonstrated experience. Back-end programming skills.

Pay: Generally lower than tech writing (except for serious developers)

Ten JobsTen Jobs

Page 19: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 19 of 39

Usability/HCI ConsultantUsability/HCI ConsultantMarket: Tech vendors or large consulting firms

Tasks: Consult on user interface design, test prototypes and beta products

Required: HCI knowledge and experience

Plusses: Related degree; people and management skills; flexibility

Pay: Generally a bit better than tech writing

Ten JobsTen Jobs

Page 20: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 20 of 39

Freelance Writer (Content)Freelance Writer (Content)Market: Magazines, newspapers, book publishers

Tasks: Think up, pitch, and write compelling content

Required: Imagination, tenacity, nerve, and a feel for the market.

Plusses: Same as above

Pay: Miniscule, but the sky is the limit

Ten JobsTen Jobs

Page 21: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 21 of 39

By the Numbers...By the Numbers...

Three ways to make money as a writer

Ten jobs you can do

• Four Pillars of Your Marketing Plan

• Five-Step Plan for Controlling Your Destiny

Page 22: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 22 of 39

Why Market Yourself?Why Market Yourself?

“To be successful over the long haul, you must consciously and

consistently market yourself, whether you want to be a

freelancer, a contractor, or a full-time employee.”

-- Jack Massa

Your Marketing PlanYour Marketing Plan

Page 23: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 23 of 39

Jack’s 5-Minute MBAJack’s 5-Minute MBA

• “Everyone is in Sales and Marketing.”

• “Marketing is simply controlling the messages that you send.”

Your Marketing PlanYour Marketing Plan

• “Marketing is Chinese water torture. It is all about consistency and frequency.”

• “Marketing is more important than expertise.”

Page 24: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 24 of 39

Jack’s 5-Minute MBAJack’s 5-Minute MBA

Before you can market...

• What are you selling?

• Who needs it?

• How much are they willing to pay?

Your Marketing PlanYour Marketing Plan

Page 25: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 25 of 39

Jack’s 5-Minute MBAJack’s 5-Minute MBA

Two factors in buying decision

• Perceived value – What’s in it for me?

• Price – How much will it cost me?

Avoid being a commodity!

Your Marketing PlanYour Marketing Plan

Page 26: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 26 of 39

Jack’s 5-Minute MBAJack’s 5-Minute MBA

How to avoid being a commodity

• Develop unique expertise

• Develop a unique niche

Business is all about relationships!

• Develop relationships

Your Marketing PlanYour Marketing Plan

Page 27: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 27 of 39

What Color is Your Parachute?What Color is Your Parachute?• There are always opportunities

• Research the field and companies before you apply

Business is all about relationships!

• Find jobs before they appear

• Meet people in the field, because...

Your Marketing PlanYour Marketing Plan

Page 28: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 28 of 39

1. Networking1. Networking• No such thing as too much

• Help the other person

Business is all about relationships!

• Learn to work a room

• Meet as many people as you can...

Four Marketing PillarsFour Marketing Pillars

• Umpteen opportunities

Page 29: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 29 of 39

2. Telephone Techniques2. Telephone Techniques

• Have a script and practice

• Voicemail: Try three times

Business is all about relationships!

• Always ask for a meeting, because...

• Warm calls before cold calls

Four Marketing PillarsFour Marketing Pillars

Page 30: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 30 of 39

3. Pro Bono Work3. Pro Bono Work

• Every organization can use a good writer

• “You must give before you receive”

Business is all about relationships!

• Build your portfolio and your contacts

• Helps you make friends, important because...

Four Marketing PillarsFour Marketing Pillars

Page 31: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 31 of 39

4. Your Sales Call/Interview4. Your Sales Call/Interview

• Ask leading questions

• Study Consultative Selling

• Be prepared

• Present your solutions

• “Probe for the pain”

Four Marketing PillarsFour Marketing Pillars

Page 32: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 32 of 39

By the Numbers...By the Numbers...

Three ways to make money as a writer

Ten jobs you can do

Four Pillars of Your Marketing Plan

• Five-Step Plan for Controlling Your Destiny

Page 33: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 33 of 39

Control Your MoneyControl Your Money

• Examine your expenses

• Save 10% of what you earn

• Examine your beliefs

• Give away 10% of what you earn

Control Your DestinyControl Your Destiny

Page 34: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 34 of 39

Control Your CareerControl Your Career

• Understand the purpose of failure

• Set goals: 1-Year and 5-Year

• You must face your fears... Chutzpah!

• Working in the business vs working on the business.

• Make a plan and check it often

Control Your DestinyControl Your Destiny

Page 35: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 35 of 39

Five Steps to Destiny ControlFive Steps to Destiny Control

2. Know and love yourself work

3. Set goals: Where do you want to go?

1. Know and love yourself money

5. Work your plan EVERY DAY

4. Plan: How will you get there?

Control Your DestinyControl Your Destiny

Page 36: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 36 of 39

SoSoAside From Technical Writing...Aside From Technical Writing...What in the World Can You Do?What in the World Can You Do?

Anything you want to!!!Anything you want to!!!

Page 37: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 37 of 39

Questions or CommentsQuestions or Comments

Page 38: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 38 of 39

Door Prize!!!Door Prize!!!

Page 39: © 2004, Guidance Communications, Inc.1 of 39 Aside From Technical Writing... What in the World Can You Do? Presented by Jack Massa Guidance Communications

© 2004, Guidance Communications, Inc. 39 of 39

My Contact Info...My Contact Info...

Jack MassaGuidance Communications Inc.

[email protected]