© 2004 by level 3 communications, inc. all rights reserved. level(3)enabled and the level(3)enabled...

© 2004 by Level 3 Communications, Inc. All rights reserved.

Level(3)Enabled and the Level(3)Enabled logo are service marks of Level 3 Communications, Inc. in the United States and/or other countries. Other trademarks and service marks are the property of their respective owners.


Agenda

• Company Overview• Challenges with Today’s Phone Systems• A Better Solution• Q&A


• Headquartered in Atlanta, GA• One of the largest Master Agents in the Country• 360 Independent Consultants/Agents • 10 Strategic Hardware and Software Partners• Focused on Total Telecom Cost Management and

Outsourcing• Helped over 1500 Companies lower their Telecom Costs

& better manage their telecom processes

PartnerTEL Overview


What You’re Saying About Phone Systems• Features hidden and difficult to use• No control over moves, adds, changes• No support for remote workers• Multiple locations costly and hard to manage• Upgrades and expansions too costly and unpredictable• Can’t justify retaining phone system expert on-staff• Difficult maintaining communication between branch offices• Difficult to manage multiple phone numbers and voicemails • Too many messages all over the place — voice, cell phone, e-mail• Multiple vendors make it difficult to manage invoicing

How does your current system stack up against these challenges?


Now there’s a Better Way!

TelCentrexHosted Voice over IP servicefor Business


Why Hosted VoIP Service?

• No more headaches

• Inexpensive to implement

• Simple to control, configure, customize

• No more upgrades (i.e., protection from obsolescence)

• Unparalleled productivity gains

• Scale according to your needs


TelCentrex

• PBX or Centrex replacement services voted Product of the Year 2003 by Internet Telephony Magazine

• Hosted IP voice service for local and long distance voice – Individual handset phone number assignment and dial-tone– Long list of Class 5 features– Intra-enterprise private dial plan management– With experience building, owning, and operating a world-class network,

Level 3 has enabled this innovative hosted IP voice service

• This Hosted IP voice service provides– IP-enabled productivity tools for managing moves, adds, changes – Web- and audio-based conferencing service– One box for fax, voice, voicemail, and e-mail (unified messaging)– Web-based portal for end-user management and personalization of

the service


How will TelCentrex make your life simpler?


Benefits• Create “National” campus

– Allows the combination of multiple sites on one call plan– Free IT staff to maintain systems

• Save Operating and Capital expense dollars– No new infrastructure– Free “On-Net” calling– Reduce support costs– No large investment upfront – Ability to easily manage adds, moves, and changes

• Disaster Recovery

• Advanced feature set


Easy Login From Any Browser


Synchronize Communications

Service dynamically synchronizes all communications between User Web Portal, Microsoft Outlook, your desktop phone, and IP-enabled wireless devices

Phone syncs with browser

Mobile syncs with browser


Personalize Your Communications

• Manage all from your Web portal

• Available from any Web browser

• Easy access to company and personal directories

• Easy template to update


Company Directory

• Shared company directory

• Eliminate multiple directories

• Look up first, last, or partial name

• Available from any Web browser

• Easy to update

• Update once for everyone

• Click on any name to dial


Call Logs

• Easy to make and return calls

• Using any browser or phone, see who called

• Return calls with a click

• Look up previously dialed numbers

• Return missed calls directly from a call log


Call Priority• Improves accessibility

• Treat callers selectively (to increase productivity)

• Prioritize how callers are handled

• Create special call groups (e.g., VIP versus Family)

• Certain callers can find you anywhere

• Only give out one phone number on business card

• Protect privacy – no longer give out your home phone number


Improve Productivity

• One click to call a favorite • Locate favorite numbers in

one place• Speed dial key customers

or vendors without a manual

• No special codes needed• Add favorites with a click• User never touches the

phone• Billing codes available


Work From Any Internet Connection

• Work from home

• Work from hotel

• Work from client’s office

• Work from anywhere!

• No special hardware or lines


• Set up a remote office instantly

• Only need an Internet connection and a direct-dial phone

• Call from remote location but display your office name and number

• No geographic limits

• Protect privacy by sending calls with Caller ID

• Eliminate multiple expense reports

Make It Easy For Your Teleworkers


Make It Easy For Your Mobile Users

• Greater flexibility– Improves customer service

• From your mobile phone browser, you can:

– Change your forwarding settings– Check to see of you have voicemail

messages – View call logs and use

“click to call”– Use hosted directory for contacts

and click to call

Mobile phone browser


Make and Take Calls From Any Number

• Forward calls to any number – Mobile phone– Home phone– Remote office– Another extension

• Forward calls to voicemail easily

• No feature codes to access or program


Stop Unwanted Callers

• Send unwanted callers directly to voicemail (or broadcast a busy signal)


Outlook Integration• Find Me/Follow Me• Call Logs

– Missed– Incoming– Outgoing

• Directory Access– Fully synchronized with

Outlook– Contact Directory is always

up-to-date– Sync up multiple contact

directories


Unified Messaging

• Manage all inbound messages quickly

• Prioritize your responses to callers

• One location to manage all your messages

• Listen to voicemail as you read e-mail

• View and print faxes, or fax from an e-mail

• IMAP and POP3-compliant


Conferencing• Delivers a single-source, easy-to-use

audio and Web conferencing solution for users

• No special hardware or vendors

• Available from any

Internet browser• Support multiple user types – Scheduled and On Demand


Track Costs via Billing Codes

Customer A Bill

BC Call # Ext. Date Time555 408-555-2325 8799 9/12/01 8:55 am

555 408-555-4930 8799 9/12/01 7:45 am

556 702-382-8478 8888 9/12/01 2:35 pm

557 650-839-7366 8123 9/12/01 4:45 pm


Call Center

• Reps Check-in/Check-out

• Includes On-Hold Music

• Includes Simple Announcements

• Best for smaller offices

• “Hunt Group”


Office Administrator Portal

• Say goodbye to multiple vendors, long waits, and high costs

• Control moves, adds, and changes from any location

• View and print service records anytime

• Manage remote offices from main office

• Free up your IT staff


Instant Moves, Adds, and Changes

• Change employee info in a few clicks

• Respond to business needs instantly

• Expand and downsize to accommodate needs without vendors, hardware, and new trunks

• Change hunt groups without calling vendors

• Instantly change employee access to features and restrictions– Make changes in a few clicks– Follow easy-to-use prompts


And More…• Class 5 features you’re used to:

– Call Forward– Call Pick up– Call Waiting– Call Hold– Call Conference– Call Transfer– Do Not Disturb– Call Park– Caller ID– Redial– Speed Dial

• Executive Call Handling• Group Line Sharing


Upgrades or

New Features

Remote User

Features

Facilities/Reach

Disaster Recovery

/SLA

Telephones

Capital Expense

Opex

Hosted Service PBX-based Centrex No system purchase IP phones

Purchase system 25-100K average

No system to purchase

Browser based MACs from any Internet connection

New investment New Installment

No new features Order from local Tel Co.

Work from any Internetconnection

No special equipment

Special design Special equipment

Not an integrated solution

Customer premise mgmt Local telephone company

Level 3 reliable networkand redundancy

Loss of service outage Purchase extra

equipmentfor redundancy

Local telephone company

IP, analog, digital Proprietary Proprietary and analog

U.S. (and EU 2Q04) is on-net

No new capital investment Browser-based

No new capital investment Browser based

No new capital investment Browser-based

How is This Different from a PBX- or Centrex-based system?


How is TelCentrex deployed?


Traditional Deployment• Standard PBX and IP PBX functionality

– Separate providers for voice, data, and video services

– Unique proprietary systems and support

– Limited functionality and feature support


TelCentrex Deployment

• Hosted Services– Hosted Voice, Conferencing, and Unified Connection all in one– Integrated Web portal with Outlook integration– Legacy integration (use existing equipment)– Single provider for all converged services– Standards-based solutions


Network Topology(Insert product name) converges all services and features on a nationwide

backbone and delivers interconnection to PSTN solutions.


Hosted PBX

Local calling

Local Toll calling

On-net calling

Off-net Long Distance (additional per-minute fee)

TelCentrex Packages

Remote Calling

Unified Communications

Mobile Office – remote access from a WAP-enabled device

Standard Class 5 Features

Personal Locator

Voicemail

Web Management Portal (with Outlook and Browser Support)

Basic Phone Plan

Same features as Basic Plan plus:

Same features as Business Plan plus:

Same features as Business Plus Plan plus:

Business Plan Business Plus Plan Mobile Plan


A La Carte

Call Center

On-DemandConferencing

User Web Portal integration with Microsoft Outlook

These options require minimum of Business Plan

Unified Messaging


Access Options

• To be Determined


Equipment Options

Polycom IP 500

Additional CPE OptionsCisco 7940 — 4 programmable keys with full duplex speakerCisco ATA186 — 2-port analog adapter

4 Port Analog

4 Port Digital

24 Port Digital

Six programmable keys Full duplex speaker

Three linesFull duplex speaker

Cisco 7960 Sylantro Adapters


Sample End-User Applications

• Add, move, or change voice

lines in minutes instead of the

traditional days or months• End users determine how and

when to be contacted, freeing

up the admin time

Administrative

• Provide customers one

number to reach you

anywhere• Assign VIP treatment for

hot prospects so calls

aren’t missed• Track calling activity with

one click

Sales

• Click-to-call from anywhere on Internet-enabled cell phone• Operate in the field like you’re in the office

• Notification of voicemail messages saves you time and expense

Mobile Employees

• Connect to same phone system as HQ

• Enjoy all the benefits of the

“office” in all remote offices• Forward voicemails back to

corporate

Telecommuter and SOHO

• Implement efficient communications system with minimal time, effort, cost

• More time to focus on systems and issues

IT


– Need: Cut operational expense associated with mulitple sites, systems, personnel – Profile: 11 sites across nine states– Benefit: Saved more than $60k year one (capital and operational)

• Eliminated need for receptionist at each site• Needed centralized telecom management

Sample CustomersEquipment supplier for utility companies

– Need: Phone service at job sites for six- to 12-month periods– Profile: Several construction sites anywhere in the U.S.– Benefit: Allows construction management to keep their phone system/number wherever they go

(no activation costs, only a broadband connection needed)

Bay Area based clothing retailer

– Need: Converge phone systems across all stores, quick updates, centralized management– Profile: 12 stores across four LATAs– Benefit: Provides immediate updates on promotions and sales over converged voicemail. Also, 4-

digit dialing between locations reduces cost of intrastate LD, creates a single-site environment for easy inventory checking between store.

Large construction company


Are You a Candidate?

• Is the phone a critical part of your business?• Is your business highly collaborative? Do you use conferencing today?• Do you want to eliminate the costs and management associated with having

branch offices?• Do you have a mobile sales force?• Is your business focused on customer service?• Do you anticipate rapid or uncertain growth?• Are you planning an office move soon?• Are you looking for increases in business productivity?• Do you want control and management over moves, adds, and changes?• Do you want to eliminate costly upgrades or expansion?• Do you want immediate access to new features?


Next Steps

• Schedule a time for a consultant to visit your site– Demonstration

– LAN Assessment

– ROI comparison

• Detailed custom design of features• Complete coordinated installation of service• On-site hands-on training of your employees


As We End Our Session

• Increases your productivity• Cuts monthly telecom costs• Scales with your needs• Simple to control, configure, and customize• Allows you to focus on your business instead of your communications

systems

© 2004 by level 3 communications, inc. all rights reserved. level(3)enabled and the level(3)enabled...

Documents

service slide

service marks of level

telcentrex hosted voice

hosted voip service

business slide

needs slide

place voice

multiple phone numbers