© 2003 Six Sigma Academy Pg 1

Customer 1st Leaders – Summary Of Project Deliverables And Project ReviewsWestinghouse

© 2003 Six Sigma Academy Pg 2

Page 2 – Project Phase Gates

Page 3 – Project Deliverables Overview

Page 4 – Project Deliverables Detail

Page 5 – Project Deliverables Gantt Chart

Page 6 – Project training and interim reviews

Page 7 – Detailed Deliverables: Breakthrough Value Steps 1 and 2

Page 8 – Detailed Deliverables: Breakthrough Value Steps 3-5

Page 9 – Detailed Deliverables: Breakthrough Value Steps 6-8

Page 10 – Detailed Deliverables: Breakthrough Value Steps 9-11

Page 11 – Detailed Deliverables: Breakthrough Value Step 12

Table Of Contents

© 2003 Six Sigma Academy Pg 3

• Series of 3 peer reviews conducted by Deployment Director, Process Owner, Project Champion and Six Sigma Academy Master Consultant

• Customer 1st Leaders must schedule a phase gate meeting at each of the following milestones:

- Completion of Breakthrough Value steps 1-4 - Completion of Breakthrough Value steps 1-10- Completion of Breakthrough Value steps 1-12

• Deployment Director will automatically schedule a meeting if:- 8 weeks have passed since Project Assignment and phase gate #1 has not

been reached- 6 weeks have passed since phase gate #1 and phase gate #2 has not been

reached• Project velocity will be tracked by Deployment Director: Method TBD• Phase gate reviews may be adjusted at the Deployment Director’s discretion,

following CFL certification.• The following slide defines:

- Deliverables necessary to officially complete each phase

Customer 1st – Project Phase Gates

© 2003 Six Sigma Academy Pg 4

Customer 1st Leader completes

steps 1 and 2

Customer 1st Leader completes

steps 3 - 5

Customer 1st Leader completes

steps 6 - 8

Customer 1st Leader completes

steps 9 - 11

Customer 1st Leader completes

Step 12

Process StepsProject charterInterim project review

Revised project charterMSABaseline process performanceEstimated improvement targetApproved initial cost and benefit estimateInterim project review

Verified causes of variationImprovement target commitmentRevised total cost/benefit estimateInterim project review

Proposed solutionsNew process map: SOPsValidation of Y improvementMSA if necessaryInterim project review

Specification on x’sControl planComparison of new performance to targetProject handed of to process owner

End of 2 weeks

End of 6 weeks

End of 8 weeks

End of 10-16 weeks

End of 20 weeks

Customer 1st Leader Project Deliverables – Overview

Phase Gate #1(end of 6 weeks)

Phase Gate #2(end of 10 weeks)

Phase Gate #3(end of 20 weeks)

Deliverables Approximate Cumulative Timing

© 2003 Six Sigma Academy Pg 5

Customer 1st Leader Project Deliverables – Detail

CFL Project Deliverables

12 Step Deliverable Approximate Timing Toll Gate Review Resources

1&2 Project charter Complete after 2 weeks CFL, DD, MC, PO, FA1&2 - Team Complete after 2 weeks CFL, DD, MC, PO, FA1&2 - Problem statement Complete after 2 weeks CFL, DD, MC, PO, FA1&1 - Project objective Complete after 2 weeks CFL, DD, MC, PO, FA1&0 - Project benefits Complete after 2 weeks CFL, DD, MC, PO, FA1&1 - Project metric Y Complete after 2 weeks CFL, DD, MC, PO, FA1&2 - Defect definition Complete after 2 weeks CFL, DD, MC, PO, FA

Interim project review Following week 1 training CFL, DD, PO, MC3 - 5 Revised project charter Complete after 6 weeks CFL, DD, MC, PO, FA3 - 5 Measurement System Analysis Complete after 6 weeks CFL, PO, MC3 - 5 - Attribute MSA or Complete after 6 weeks CFL, PO, MC3 - 5 - Gage R&R Complete after 6 weeks CFL, PO, MC3 - 5 Baseline process performance Complete after 6 weeks CFL, DD, MC, PO, FA3 - 5 - Customer satisfaction (EODB) Complete after 6 weeks CFL, DD, MC, PO, FA3 - 5 - DPMO/Sigma level/Waste reduction Complete after 6 weeks CFL, DD, MC, PO, FA3 - 5 Estimated improvement target Complete after 6 weeks CFL, DD, PO3 - 5 Approved initial cost and benefit estimate Complete after 6 weeks Phase gate #1 CFL, DD, FA, MC6 - 8 Verified causes of variation/defects Complete after 8 weeks CFL, PO, MC6 - 8 - Identification of critical x's Complete after 8 weeks CFL, PO, MC6 - 8 Improvement target commitment Complete after 8 weeks CFL, DD, PO6 - 8 Revised cost and benefit estimate (if necessary) Complete after 8 weeks CFL, DD, PO, FA

Interim project review Following week 2 training CFL, DD, PO, MC9 - 11 Proposed solutions Complete after 10 weeks Phase gate #2 CFL, PO, MC

Interim project review Following week 3 training CFL, DD, PO, MC9 - 11 New process map: SOP's Complete after 16 weeks CFL, PO, MC9 - 11 Validation of Y improvement Complete after 16 weeks CFL, PO, FA, 9 - 11 MSA if necessary Complete after 16 weeks CFL, MC

Interim project review Following week 4 training CFL, DD, PO, MC12 Specification on x's Complete after 20 weeks CFL, PO, MC12 Control plan Complete after 20 weeks CFL, PO, MC12 Comparison of new performance to target Complete after 20 weeks CFL, PO, MC12 Project handed off to process owner Complete after 20 weeks Phase gate #3 CFL, PO, DD, MC12 Results validation Complete after 32 weeks CFL, PO, CC, FA, MC

© 2003 Six Sigma Academy Pg 6

WEEKACTIVITY 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34

Project charter Interim project review Revised project charter Measurement System Analysis Baseline process performance Estimated improvement target Approved initial cost and benefit estimate Verified causes of variation/defects Improvement target commitment Revised cost and benefit estimate (if necessary) Interim project review Proposed solutions Interim project review New process map: SOP's Validation of Y improvement MSA if necessary Interim project review Specification on x's Control plan Comparison of new performance to target Project handed off to process owner Results validation Project #2 Certification Project #3 Project #4

Customer 1st Leader Project Deliverables – Gantt Chart

© 2003 Six Sigma Academy Pg 7

• During each week of training the Customer 1st Leader will be expected to deliver a brief (<15 minutes total time for both projects) report . Each project report should contain the following elements:

- Monthly report out slide – Includes project name, phase, team, champion, timeline

- Elements associated with each phase of the project, as outlined in “CFL Generic Report Out Templates”

• In addition, a monthly project report session should be scheduled with the Deployment Director, Process Owner and Master Consultant – These sessions should generally be scheduled the week following Customer 1st Leader training and the format of the review should be the same as delivered during the training week

CFL Generic Report Out Templates.zip

Customer 1st Leader Project Training And Interim Reviews

© 2003 Six Sigma Academy Pg 8

Breakthrough Value Steps 1 And 2

Deliverables

Project charter - Team - Problem statement - Project objective - Project benefits - Project metric Y - Defect definition

© 2003 Six Sigma Academy Pg 9

Breakthrough Value Steps 3-5

Deliverables

Revised project charter Measurement System Analysis - Attribute MSA or - Gage R&R Baseline process performance - DPMO/Sigma level Estimated improvement target Approved initial cost and benefit estimate

* Phase gate review #1 held following the completion of steps 1-4 deliverables.* Estimated time to reach first phase gate is approximately 6 weeks.

© 2003 Six Sigma Academy Pg 10

Breakthrough Value Steps 6-8

Deliverables

Verified causes of variation/defects - Identification of critical x's Improvement target commitment Revised cost and benefit estimate (if necessary)

* Cumulative project duration following these deliverables is approximately 8 weeks

© 2003 Six Sigma Academy Pg 11

Breakthrough Value Steps 9-11

Deliverables

Proposed solutions

New process map: SOP's Validation of Y improvement MSA if necessary

* Phase gate review #2 held following the completion of steps 1-10 deliverables.* Estimated time to reach second phase gate is approximately 10 weeks.

* Cumulative project duration is approximately 16 weeks

© 2003 Six Sigma Academy Pg 12

Breakthrough Value Step 12

Deliverables

Specification on x's Control plan Comparison of new performance to target Project handed off to process owner

* Phase gate review #3 held following the completion of steps 1-12 deliverables.* Estimated time to reach third phase gate is approximately 20 weeks.

* Cumulative project duration is approximately 20 weeks!

© 2003 Six Sigma Academy Pg 13

Trademarks And Service Marks

Six Sigma is a federally registered trademark of Motorola, Inc.

SigmaFlow is a trademark of Compass Partners, Inc.

MINITAB is a trademark of Minitab, Inc.

VarTran is a trademark of Taylor Enterprises.

The following are trademarks of Six Sigma Academy as of October 2003 (alphabetical):Breakthrough DesignBreakthrough Software DesignBreakthrough DiagnosisBreakthrough ExecutionBreakthrough LeanBreakthrough Sigma LeanBreakthrough Six SigmaBreakthrough Strategy®

Breakthrough Value ServicesFASTARTINTELLEQMETREQSigmaCALC® SSA NavigatorWeaving excellence into the fabric of business

© 2003 Six Sigma Academy Pg 14

Six Sigma Academy

www.6-sigma.com

US Tel: (480) 515-9501

US Fax: (480) 515-9507

International Tel: +44-1403-218-588

International Fax: +44-1403-218-788

8876 E. Pinnacle Peak Road, Suite 100

Scottsdale, AZ 85255