zero harm at siemens energy service uk&i

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Zero Harm at Siemens Energy Service UK&IPresentation to IOSH - May 2013

May 10, 2013 Siemens Energy Service UK&I

Zero Harm – Energy Service UK&I

Who is Siemens Energy Service UK&I and what do we do?

Ken Anderson Head of EHS Siemens Energy Service UK&I



VT – Siemens Offshore Service


Challenges

Far Offshore

Environmental Change

Different Type of Transfer

Enhanced Competencies

Emergency Response

Environment Responsibilities


Sheringham Shoal Sheringham Shoal November 2011November 2011


Near Dogger Bank Near Dogger Bank November 2011 November 2011 –– Same Same

Day!Day!



Zero Harm Journey – How did we start?


CEO/SNR Management Team - PLC SIGN On

PLANACT

REVIEW DO

ISO 9001ISO 14001ISO 18001

BY Objectives & Targets

EHS Process Management Structure

Safety Case

Knowledge Management

Continuous ImprovementProcess Optimisation

Corrective Action

Performance MonitoringAudit

InspectionSafety Tours

ProcessProcess

PeoplePeople

Zero HarmZero HarmTeamsTeams

FeedbackFeedback

Zero Harm Zero Harm PlansPlans

Zero Harm Zero Harm ChampionsChampionsReview PlansReview Plans

Energy UK

Business Unit

RoadshowsRoadshowsLeadership Leadership ProgrammeProgramme


Zero Harm - Energy Service UK&ISign on from the top – Plc / Energy

ur zero harm philosophy is very clear. It has to be something in the hearts and minds of all our employees that safety comes first - so no matter what the contract is, how important the customer, or how close the deadline is, we will not compromise and we will not put the health and safety of our people at risk.

Matthew ChinnManaging Director, Energy Sector UK & Cluster Lead Energy NWE

“”

O

“Leadership” Behaviours – Code of Conduct From Plc

I will Demonstrate my Passion for H&S to achieve zero harm by:

1.Being a visible role model at all times2.Devoting personal time to safety.3.Making resources available for safe working 4.Listening and acting on feedback 5.Stopping and challenging unsafe behaviour and environments. 6.Setting clear expectations and consequences.7.Encouraging learning and sharing.8.Rewarding positive safety behaviour


Zero Harm - Energy Service UK&I

Leadership programme developed and delivered by Psychological Ltd.

All Leaders have completed two day Psychological course. All new leaders will go through this programme.Mandated by Energy (UK) that ALL Line Managers will attend.


Zero Harm - Energy Service UK&ITime For Safety Plans

Daily

Monthly

Most effective use of scarce time

Quarterly

Weekly

Everyone does their bit

Daily reinforcement

Process will need managing

Time for safety plans are published and included within PMP reviews



Get on board the route to Zero Harm

Our goal in achieving a Zero Harm culture is based on the firm belief that all work-related injuries can be avoided. All employees across the UK need to be fully engaged in our Zero Harm culture and minimise the risk to our routine work activities. We will only achieve this goal through strong leadership and committed employees applying their hearts, minds and passion to Zero Harm.


Zero Harm – A Step Forward

Zero Harm launch….

Road show delivered off-site

Excellent attendance and feedback

Interactive engagement

Recognition for change

Challenge to culture and attitudes

Learning messages from feedback


Zero Harm - Energy Service UK&IFeedback

Questions we askedWhat are our barriers to achieving Zero Harm?What are You going to do to raise our Health and Safety standards?What key messages will you take away from this session?Where do you think we are on our journey?

Top 7 Barriers relate to:Time/Customer PressureGrowthProcedure/ProcessCommunication / ReportingResourceAttitude/ CultureTraining

Glasgow session


Zero Harm - Energy Service UK&IZero Harm Plans / Champions

0

20

40

60

80

1001

2

3

4

5

6

7

8

9

10

11

12

Status %

ES SF 2013 Zero Harm Improvement

Plan

Mission

VisionBe recognised globally and by our people as a safe, healthy and environmentally responsible corporate citizen in all areas of our business. Target: ZERO Harm & lowest Environmental Impact.

Answers for energy.

Critical Success Factors

To reach world class status on all aspects of HS&E and foster a culture where HS&E is an integrated part of our behaviour at all levels.

28Overall Progress

33Our Commitment8

50Our Commitment7

100People Excellence 6

100People Excellence 5

0Operational Excellence4

33Operational Excellence3

50Customer First2

0Customer First1

Status %DeadlineResponsibleDescriptionTopic

No

Zero Harm Plans Developed and owned by Champions / Site / Department Teams


Zero Harm - Energy Service UK&IZero Harm to Environment - Through Sustainability

Society Results

ENABLERS RESULTS

Leadership

People

Policy&

Strategy

Partnerships & Resources

Processes Key Performance

Results

People Results

Customer Results

How we operate What we achieve

Our Management system enables us to meet 5 Environmental Commitments:

• Control - reduce hazards and risks.

• Comply - with applicable environmental regulations.

• Conserve – Natural Resources and prevent pollution.

• Create - products and solutions to improve aspects throughout the product life-cycle.

• Continual Improvement - of environmental performanceEnvironment

AwarenessCertification


Zero Harm - Energy Service UK&IProcess & People

Reviews / Measure at Energy (Plc) Level & Business Unit Level against Safety Culture Maturity Model

People-related aspects

Belief in Zero Harm goal/culture

Leadership Commitment

Responsibility for Safety

Communication

Intervention

Praise

System-related aspects

Roles and Responsibilities

Operational Control

Risk Assessments

Incident Investigation

Training

Contractor Management


Promotion of HS&E Excellence, Vision, Policy, Objectives, TargetsCommunication media - various

UK Energy Sector HS&E improvement culture roadmap – Behavioural & Safety Leadership focus

Safety by Design.“Don’t Walk By” DVD.

RoSPA QSA & HS(G)65 Model.Engagement – Pulse Survey

‘Safety Leadership’ TrainingIncident Investigation &

Behavioural Safety e-tool

Degree of Employee Engagement

Deg

ree

of C

hang

e

Commitment

Involvement

Support

Understanding

Awareness

Links to local Div/BU & UK Regional campaigns

Linked to H&S audits &Shared Best Practice

Senior Man Safety ToursSafety Stand-Down

Team Briefs/Site Visits.Behavioural Assessment Program

HSE @ Man Conf – Jan 10Safety Leadership Charter

HS&E Org ReviewMan Standards & Champions


What does an effective HuP Program accomplish?

Recognizes violations and the intervention between violation and an incident

Teaches techniques forNoticingObservingAssessing

error-likely situations

Encourages performance bySettingCommunicatingEnforcing

Standards

Promotes a culture where it is understood errors occur, and where value is placed in the reporting of errors

Identifies and prevents incidents due to errors –both latent and active

Promotes Encourages Teaches RecognizesIdentifies


Our structured HuP Implementation Plan uses a DMRVP approach – Phase 1

0

1

2

3

4

CreateManagement Stand Develop

Local HuP Personnel

Conduct HuP

Loss, & Risk Workshop

Conduct HuP Fundamentals Training

DevelopHuP Management System

ImplementHuP Tools & Practices

ImplementHuP Project Plan

Implement HuP Investigation

Develop 4 Success Targets

Implement Rapid Risk Assessment

Implement Risk Escalation (LOA)

Implement HuP Certification

ImplementOutage Specialist Program

D Description

M Meaning

R Relevance

V Value

P Purpose

12

3

4

5

6

78

9

10

11

12

13


Zero Harm - Energy Service UK&IWhat do our Customer’s say?Centrica

Siemens’ Zero Harm Workshop: 31 October 2012Attended by: Matthew Rumbelow (other CE staff invited and attending)

Location: Lowestoft

Summary Overview

The Zero Harm Workshop was an extremely engaging 2 ½ hour facilitated sessionexploring a number of behavioural themes around Zero Harm. These included theimportance of challenging and reporting unsafe behaviour and Near Misses, safetyleadership and personal ownership, individuals’ and organisational responsibilities for aproactive safety culture, and fostering a ‘one team’ approach to safety.

There was a high level of audience participation, and the use of a facilitated forum theatrestyle video was a highly effective vehicle to bring out discussion points and open debate about live safety issues.

This is a very similar approach to our own planned series of workshops, and it’s good toknow that Siemens are ‘singing from the same hymn sheet’ as Centrica in terms ofbehavioural safety priorities. It is also encouraging to see that they are also involvingtheir clients and suppliers in the safety conversation.

ZERO HARM Linked with GenerationsafeSiemens & Centrica Working in partnership


Zero Harm Culture - Energy Service UK&IWhat do our Customer’s say?

Scottish Power

The Siemens Zero Harm roadshowwas a fantastic example of anorganisation taking a major safetycampaign extremely seriously andshowed a refreshing and proactiveapproach to employee and customerengagement. The genuine, visible,senior management commitmentto the messages delivered, coupledwith the interactive elementsbuilt into the event, created avery positive impact. The fact thatcustomers were invited to attendalong with a wide cross-sectionof Siemens employees will help toensure the clear alignment betweenSiemens and their customers that isvital to the success of the Zero Harmcampaign.”

Lee CallaghanHead of Site Operations

ScottishPower Renewables


Zero Harm - Energy Service UK&IRecognition

Zero HarmProgramme recognised by EEF

Siemens Energy Service Fossil was anorth east regional winner in the EEFFuture Manufacturing Awards 2012 andwill now go forward to the national finals.The judges awarded the business the People Management Award, praising its ‘ambitious and forward thinking approach’. The company’s Zero Harm initiative is at the heart of its training programme and has been instrumental in engaging employees in HSE issues.

Rospa Gold Award

3 Consecutive Years

EFQM score 500+



VT – Generation Safe


Zero Harm - Our Journey

Results Energy Service Fossil

80356

63

10

11/12

1075106686Safety Concerns8896155Near Miss Reports

10712593Total number of Accidents

7452241Number of Lost Days176RIDDOR Incidents

10/1109/1008/09HS&E Comparison

No RIDDOR incidents for 21 consecutive months in Field Service.

No RIDDOR incidents for 28 consecutive months in the Facility.

FY12 close out AFR Rate 0.05 against a target of 0.40.

100% close out of safety concerns.


Zero Harm - Energy Service UK&I

Zero Harm must mean just that.

No accidents.

No incidents.

No harm.


WelcomeGraham HartleyManaging Director, Siemens Energy Service


Housekeeping

No Fire Alarms plannedFire exits either side around the roomFire Assembly Point at the front of the building

Please turn off your mobile phones / BlackBerrys


Health & Safety guiding philosophy

Our zero harm philosophy is very clear. It has to be something in the hearts and minds of all our employees that safety comes first - so no matter what the contract is, how important the customer, or how close the deadline is, we will not compromise and we will not put the health and safety of our people at risk

Matthew ChinnManaging Director, Energy Sector UK & Cluster Lead Energy NWE

“

”


Energy Service - Committed to Zero Harm

•Why we are here?

•How far have we travelled on our Journey?

•What has been achieved?

•Where we want to be?

•How do we get there?


The Continued Path to Zero Harm Ken AndersonHead of Health, Safety & Environment


People - Creating a positive H&S culture

12

3Organisational Development

Inju

ry R

ate

Stage 1 - Dependent (Rules based)Stage 2 - Independent (Self)Stage 3 - Interdependent (Team)


Behaviours – Where we want to be

Demonstrate Care for myself, my colleagues and my family by

Being a visible role model at all times

Devoting personal time to safety

Making resources available for safe working

Listening and acting on feedback

Setting clear expectations and consequences

Encouraging learning and sharing

Rewarding positive safety behaviour

Stopping and challenging unsafe behaviour and environments


Interactive Session



VT – Near Enough


People - Creating a positive UK Energy Sector H&S culture

Edict control

12

Acceptance& compliance

Commitment& Dedication

3

Natural Instincts

Organisational Development

Inju

ry R

ate



Zero Harm – Where are we?


People - Creating a positive UK Energy Sector H&S culture

Edict control

12

Acceptance& compliance

Commitment& Dedication

3

Natural Instincts

Organisational Development

Inju

ry R

ate



Where do you think we are on the Bradley Curve?


What are our barriers toachieving Zero Harm?


What are YOU going to do to raise our Health and Safety standards?


Zero Harm - Energy Service UK&IFeedback

Questions we askedWhat are our barriers to achieving Zero Harm?What are You going to do to raise our Health and Safety standards?What key messages will you take away from this session?Where do you think we are on our journey?

Top 7 Barriers relate to:Time/Customer PressureGrowthProcedure/ProcessCommunication / ReportingResourceAttitude/ CultureTraining

Glasgow session


What key messages will you take away from this session?


Summary & Close


Zero Harm Roadshow


Zero Harm Mobile Unit


Zero Harm - Break the chain

Many factors cause accidents, but…90% of accidents caused directly

or indirectly by human actions.Accidents depend on a chain of

events.Break the chain – no accident

happens.Little things can have a massive

effect.Not about blame but prevention.


Committed to Zero Harm –Where we want to be

Our Zero Harm Journey continues…

The journey involves each one of us.Your safety is personal to you.It is linked to a "Don’t Walk By" culture.Removing hazards, reducing the risk

of harm for the safety of ourselves and those around us.Culture change throughout the business. It will change the way we all think about

Health & Safety.


EveryoneNobody should be afraid to ask

a question or challenge unsafe behaviour.Always report incidents and

near-misses.

Supervisors & ManagersListen to concerns, offer answers

and keep the conversation going.

Speak Up!


LOOK AFTER ME

LOOK AFTER YOURSELF

LOOK AFTER EACH OTHER



VT – I looked the other way

zero harm at siemens energy service uk&i

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