zendesk where content is valued · d. seo and sales tool. knowledge collaboration cloud help center...
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Customer Support and
Content Services
Zendesk – Where
Content is Valued
Building Relationships
Bringing Support Into Context
We want your customers to
love working with you
Building Relationships
Bringing Support Into Context
We want your customers to
love working with you
Customer Experience Lifecycle
Bringing Support Into Context
Empower your Customers
Customer
Support
• Customer Self
Service
• Customer
Engagement
• Emphasizing the
person
Empowerment
Content
Solutions
• Relevant
• Branded
• Business targeted
• Shift to measurable
content
Bringing Support Into Context
Customer Support and
Content Services
Changing world for
authoring,
collaboration and
the cloud
Greater Demands of Content
Partners
Customer
Support
Sales and Marketing
Community
Bringing Support Into Context
In the “Old World”
Non Measurable
Lack of
Collaboration
Non Responsive
Inconsistency
Bringing Support Into Context
New World Must Be’s
Consistent
Responsive
Highly Relevant (80-20)
Collaborative
Measurable / Analytics
Bringing Support Into Context
Time to Focus on the Customer
Bringing Support Into Context
Suggestion: Put the User Experience a priority. Not the authoring
environment. The temperature gauge indicates:
A B C D
85%90%
30%
76%
A. Directly addressing
customer issues
B. User Experience (UX)
C. Authoring Environment (snippets, conditionals, variables)
D. SEO and Sales Tool
Knowledge Collaboration
Cloud
Help
Center
Customers/
Partners
Community
SMEs /
Authors
Internal
Depts
Bringing Support Into Context
Customer Support and
Content Services
Zendesk customer
support platform
Built with Users in Mind
Bringing Support Into Context
Agents ManagersCustomers
Zendesk builds software for
better customer service
Bringing Support Into Context
Context Introduces Diziana.com –
Design, Branding, Integration and Authoring
Bringing Support Into Context
Customer Support and
Content Services
Context
Services
Context Services
Zendesk Implementation & Licenses
Zopim Implementation & Licenses
Sabio Implementation & Licenses
Zendesk Help Center Design -
Diziani
Content Architecture/Authoring
Integration and Development
Solutions
Bringing Support Into Context
Selected Context Clients
Bringing Support Into Context
Bringing Support
into Context
Contacting Context
Steve Wiseman –
0522- 341-957
Context.co.il
Diziana.com for ready-made Zendesk
Help Center themes
Bringing Support Into Context