Zen Internet

A leading provider of managed WAN and hosting solutions

Key Strengths....

• Founded in 1995

• Business focused managed service provider

• Largest independent UK based ISP

• Self funding and profitable

• 2010/2011 - £40m turnover

• 2011/2012 - £43m turnover

• 2012/2013 - £47m turnover

• 450 Staff

• 24/7 UK Based Support

• Fully resilleint UK wide network

• ISO Accreditations (14001 / 9001 / 27001)

Zen Overview

• Organisation structure and culture – Independent– Quality focused with flat organisation structure – Continuous improvement

• Technically– Wealth of experience & award winning – Network – Resilient / Redundant / Management – Data centre

• Commercially – Core network growth– Expanding product portfolio– Multi-vendor relationships

Key Strengths

Capabilities....

Capabilities – Case Studies

Network....

70 site MPLS (16 Ethernet, 54 DSL)Centralised Hosting, Security & Internet breakoutMigrated from BTKey driver fro change:Poor support processes/network upgrades

600 Site trusted/untrusted MPLSCentralised Hosting, Security & Internet breakoutMigrated from ClaranetKey driver fro change:Poor support processes/flexible approach/service improvement

250 Sites (2 Ethernet, 240 DSL)Centralised, Security & Internet breakoutMigrated from BTKey driver fro change:Flexible broadband contract/cost

Private Data SuiteMirrored data storageKey driver fro change:Relocating services to North West

15 Site MPLS15 Ethernet servicesCentralised Security & Internet breakoutMigrated from VirginKey driver fro change: Service support/increased bandwidth/Improved resilience

35 Site MPLS25 Ethernet, 10 DSLCentralised Hosting, Security & Internet breakoutMigrated from EasynetKey driver fro change:Better support, Company growth

Construction Retail Retail

Public Sector Logistics Finance

Capabilities – Network

Network....

Next Generation MPLS Network High service availability Guaranteed data throughput and additional QoS features Convergence of Voice, Video and 'line of business' application traffic

Operated to exacting standardsMonitored and managed 24 hours a day, seven days a week Proactive network performance trend analysis to prevent issues Immediate fault response to minimise service disruption

The bandwidth you pay for'No congestion' policy of capacity management No traffic throttling or other bandwidth restricting technologies Upgrades ahead of time to meet surges in demand

Capabilities – Network

Data Centre....

• £4.5m Investment major network expansion

• Increasing network presence to over 200 Local Exchanges

• Also gives access to further 260+ ‘child’ NGA exchanges = 469 exchanges in total

• Extends reach and delivers cost savings to the customer

• Exchanges going live December 2012 to May 2013

£4 million+ investment to expand hosting capacity

1,350m2 of premium data centre space

270 racks with up to 20 Amps per rack

2 MVA power capacity

State-of-the-art fire detection and suppression

N+1 power and climate control infrastructure

Diversely routed fibre

Remote Hands Services

24 hour security controlled access

Comprehensive Service Level Agreements

Expertise....

• Customer Solutions Engineers – End to end engineer consultancy from requirements capture through to solution

implementation.

• Project Management – Prince II certified project managers to ensure successful implementation of

customer solutions

• Service and Account Management – Dedicated service and account managers to ensure continued quality of service.

Capabilities – Expertise

Summary....

• Financially stable with a proven track record delivering managed WAN solutions to the SME, Large & Corporate markets

• Strong technical foundations with a commitment to meeting our customers growing needs

• A quality focused supplier with flat organisation structure, delivering the highest levels of customer satisfaction

• Commercially viable in a price sensitive market

• A viable alternative to a Tier 1 provider

Summary