Zachary T. GexlerFall River, MA 02721 | 954-268-0266 | zachgexler@gmail.com

Objective· A challenging mid-level position that allows me to contribute my creative skills and experience in customer service, sales,

trainng and marketing.

EducationBACHELOR DEGREE | MAY 2012 | UMASS | AMHERST, MA

· Major: Hospitality and Business Management

OCTOBER 2009-SEPTEMBER 2010 | DCT UNIVSERISTY | VITZNAU, SWITZERLAND

· Major: Business and Tourism Management

· Special Mentions: Study Abroad Program | Dean’s List |Student Council Public Relations Officer

SEPTEMBER 2007-MAY 2008 | QUINNIPIAC UNIVERSITY | HAMDEN, CONNECTICUT

· Major: International Business

· Special Mentions: President of Residential Hall for 200+ students | Represented University at National RHC Conference

Skills & AbilitiesMANAGEMENT

· Recruited, hired, trained and supervised more than 40 employees in a restaurant with $3+ million in annual sales.

SALES

· Used my creativity, hard-work and dedication to achieve Direct Groups Sales Representative of the Month in December 2013 for Norwegian Cruise Line.

· First Direct Group Specialist for Norwegian Cruise to acquire Diamond status by diligently, honestly and methodically selling 200+ cruises in 1 month.

· Individually sold the State of New Hampshire on accepting my companies offer, and as the Area Account Manager, won the State Contract for Universal Waste Recycling for a contract of 4 years through persistence and a competitive nature.

COMMUNICATION

· Internationally recognized by Marriott International for researching and writing Renaissance Zurich Hotel’s “In the Know.”

· Internationally recognized on Marriott International’s Platinum Member’s only website, for being the first to be highlight a property in Switzerland.

LEADERSHIP

· Chosen by peers to lead International Business School’s Public Relations for Student Council of University of 100+ international students.

· Chosen by peers to be the Residential Hall Council’s President of Whitney Village for the year. Presiding over 200+ transfer students, I led a team of 5 to help protect the students, connect with each other and be engaged in University activities.

Experience Integration Group Desk Team Hot 2.0 | STARWOOD HOTELS & RESORTS | JULY 2016-PRESENT· I am one of two specialists chosen to be a part of this pilot program for Starwood. It is multi-faceted. I provide support to

associates at the Divisional Sales Office with varied office tasks in order to help meet and exceed forecasted revenue goals and to function as a valuable team member. I am responsible for inputting RFPs for all market segments into the Group Desk tool and submit to Marriott. Retrieve leads from Marriott in the Group Desk tool. Identify and source appropriate Starwood properties. Follow up on Group Desk leads to make sure properties have responded. Identify unmanaged Lost/Cancel/TD business for referral within Starwood. Contact clients and determine if opportunities exist to place the same business with other Starwood properties. Identify and source in ISAC appropriate alternate properties. Follow up on alternate leads to make sure responses have been issued. As this is a new pilot I was lucky enough to be involved in helping create SOP’s, create proper communication templates, scripts for live calls and responsible for tracking stats and progress of the pilot while reporting to Manager, GLOBAL TEAM HOT, Sales And Marketing Sarah Foote, working with Chris Dougherty Manager, Global Sales Strategy & Analytics, Sales And Marketing and collaborate and work with Shane Hodges Vice President, Global Online Sales & Distribution, Sales And Marketing via conference calls and my superiors. As this is an ongoing pilot with constant changes and variables, it creates a creative environment on how to build brand loyalty, revive otherwise lost business and create new revenue for our pilot properties via specialized sales techniques.

CUSTOMER SERVICE ASSOCIATE | STARWOOD HOTELS & RESORTS | NOVEMBER 2015-JULY 2016· Assist guests as a critical part of the overall guest experience, and work to create memorable interactions that bring our

brands to life for our guests, before the guests even reach the hotels. SPG trained to assist guests with their accounts. Received accolades from colleagues and guests on a consistent basis, while obtaining high conversion and Quality Monitoring scores.

LOGISTICS SPECIALIST REPRESENTATIVE | ONPROCESS TECHNOLOGY | JUNE 2015-NOVEMBER 2015· Relied upon by such companies as AT&T, Sprint, Comcast, TimeWarner Cable amongst others to assist their customers with

creating service appointments, offering logistical support and creating sales orders.

STORE MANAGER | MANGIA PIZZERIA | JANUARY 2015-JUNE 2015· Utilized my hospitality degree to help this store create job descriptions, a necessary and functional inventory program and a

consistent ordering procedure. By properly training staff, I was able to bring Labor Costs from over 50% down to below industry standards of 30%. My passions and creative abilities lead to positive community outreach, higher visibility with more tactile marketing efforts and a greater influx of customer flow with greater attention to detail.

ACCOUNT MANAGER | COMPLETE RECYCLING SOLUTIONS | JULY 2014-JANUARY 2015· Coordinated and created orders for this Universal Waste Recycling Company. As Account Manager, I was solely in charge of

New Hampshire, Vermont and Connecticut communicating with new and potentials clients by email and phone to generate a new and continuous stream of business. It took logistical skills, sales experience and in-depth knowledge of the universal waste field to generate a monthly in-flow of business averaging $50,000+ per month. I successfully won CRS the State Contract for Universal Waste Recycling for the State of New Hampshire by being consistent, and offering the State of New Hampshire not just a service but rather a professional and profitable place to conduct business.

DIRECT GROUP SPECIALIST | NORWEGIAN CRUISE LINE | APRIL 2012-APRIL2014· As a Direct Group Specialist I assisted new and seasoned cruisers to book and plan their dream vacations. My main focus was

to reach out to groups of 8+ cabins. It took consistent and persistent efforts to sell and capture business. By implementing strong organizational skills, a competitive edge and my personal expertise as part of the package I grew a large base of repeat customers. For my time spent with Norwegian Cruise Line I brought in over $2,000,000+ in revenue for the company, and was recognized for these efforts multiple times throughout my time spent there.

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