@your wish presentation (guest response management)
TRANSCRIPT
![Page 1: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/1.jpg)
PROLOGIC FIRST
![Page 2: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/2.jpg)
Technology Leadership
1999
Windows
Based
Platform
2001
Internet
Based Solutions
2003
SMS
Integration
2006
Mobile Technologies
2008
Microsoft
.NET
2011
Business Intelligence2009
Web Based Cloud Solutions
![Page 3: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/3.jpg)
Hotel Enterprise Solutions
BOOKINGS CRM
WISH
Booker LoyaltyCentral Table Reservations
Web Booking Engine
Central Reservations
Central Guest History
GDS/IDS Interface
Frequent Diner ProfilingCentral Contracts
Management
![Page 4: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/4.jpg)
Integrated Hotel System Solutions
Guest Response Management``
Guest Response Management
![Page 5: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/5.jpg)
@yourWISHGuest Response Management
![Page 6: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/6.jpg)
• Multi-Property, Single Server Thin-client Deployment Architecture
• Intranet or Internet based access
• Capability for Cloud Deployment
• Browser Compliance: (IE, Mozilla, Chrome, Firefox)
• Microsoft .NET Framework / SQL Server 2008 Database / SQL Reporting Services
• Component Art Graphs
• Microsoft Excel Integration & Acrobat integration for Report Exports (XLS, PDF)
• SMTP, PABX, SMS Gateway Integration (2-way communication via SmartLINK)
• IVR Support (Optional via SmartLINK)
• Web services for 3rd party application to log requests
• Web Services for 3rd Party application to collect Business Intelligence Data
Technology
![Page 7: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/7.jpg)
@yourWISH Workflow
![Page 8: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/8.jpg)
• Guest / Inter-Department Requests Management
• Request Notifications & Escalations Workflow
• Auto Management of Recurring Requests & Open Services
• Guest Incidents and Service Cost Recovery & Analysis
• Service Intelligent Auto Assignments
• Staff Shift Maintenance & Skills mapping
• PMS Integration (Opera, WISH.net)
• SMTP, PABX, SMS Gateway Integration
• IVR Support (Optional via SmartLINK)
• Guest Service History and Satisfaction Trends
• Management Information and Monitoring (Statistics Dashboard)
• Reporting & Analytics with Excel & Acrobat Integration
Functional Features
![Page 9: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/9.jpg)
• Fully Parameter-driven
• User Access Rights Control
• User Defined Workflow and Escalation Levels
• Intelligent Service Request Auto-Assignment Feature
• Staff Shift Maintenance / Service Re-Assignments
• Duplicate Call Control
• Staff Skill-Set Mapping and Assignments
• SMS Gateway Integration
• PABX Enabled Call Closure **
• PABX Enabled Call Log / IVR (optional via SmartLINK) **
Control Features
![Page 10: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/10.jpg)
@yourWISH at a glance
![Page 11: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/11.jpg)
@yourWISH Guest Service Request
![Page 12: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/12.jpg)
Guest Service Request
- In House Guest list is fetched from PMS in real time
![Page 13: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/13.jpg)
Guest Service Request
You can view history for the Guest
![Page 14: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/14.jpg)
Guest Service Request
You can check already open calls for the room
![Page 15: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/15.jpg)
Guest Service Request
- You can select a service using intelligent search – typos
- You can also select a service category and view services
- Expected Completion time is shown on screen
- Assignment is optional at this stage
- Notification may be through SMS / e-mail
- SOP timeline starts either from call logging or call
assignment (depending on your choice)
![Page 16: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/16.jpg)
Quick Service Request
Quick call request for Guest &
Department
Based on pre-defined
services and parameter
you may request within
few second.
Helpful in fast operation
specially at Reception
![Page 17: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/17.jpg)
Guest Service Request - Options
Create Future Date/timed service
Create Recurring Service
Create Master Service
(Launch Multiple Services at one go
- Templates can be defined
![Page 18: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/18.jpg)
@yourWISH Department Service Request
![Page 19: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/19.jpg)
@yourWISH Department Service Request
Log Requests against a Room
View List of All RoomsOR
Vacant Rooms (Check from PMS)
OROut of Order Rooms (Check from PMS)
![Page 20: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/20.jpg)
Department Service Request – Select Room
![Page 21: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/21.jpg)
Department Open Service Request
Carry out routine / special Maintenance Requests For a room or location
Involving Multiple Departments-Co-ordinated by a single department
Using a pre-defined category you can fire multiple jobs at a time
![Page 22: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/22.jpg)
Guest Incidents
![Page 23: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/23.jpg)
Incidents Broadcasting
![Page 24: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/24.jpg)
Interactive Call Queue
![Page 25: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/25.jpg)
Interactive Call Queue - Assignment
System auto prompts the matching staff names based on matching skill set and work load at hand
![Page 26: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/26.jpg)
Interactive Call Queue – Status Change
![Page 27: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/27.jpg)
Call Snapshot
![Page 28: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/28.jpg)
Guest Look Up
@yourWISH maintains full Guest History and it creates profile for any resident guest as well as social visitor. You can access all past details through searching by guest name, arrival/departure list (integrated with PMS)
![Page 29: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/29.jpg)
Enhanced Dashboard Statistics
![Page 30: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/30.jpg)
Email & SMS Notifications
![Page 31: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/31.jpg)
Active Desktop Dashboard & Auto Alerts
![Page 32: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/32.jpg)
Staff Shift Maintenance
![Page 33: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/33.jpg)
System Menu Access Control
![Page 34: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/34.jpg)
Chain Level Control
You can define all key master data at Chain Level as a Templateand Publish across properties. At Property level, only name can beCustomized. This ensures uniform nomenclature based reporting
![Page 35: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/35.jpg)
Staff Skill-Sets Mapping
![Page 36: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/36.jpg)
Full Parameterization
![Page 37: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/37.jpg)
User Defined Workflow/Escalations
![Page 38: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/38.jpg)
Define your Services
![Page 39: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/39.jpg)
Compile Service Directory
![Page 40: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/40.jpg)
Reporting
Reports can be taken out for a Single Property or for a combination of Properties or for the Chain
Reports can be viewed on screen / exported to PDF / downloaded as formatted excel with formulae
Reports may be scheduled to run at pre-defined time / intervals / frequency and auto-mailed to designated recipients
![Page 41: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/41.jpg)
Reporting
• Detailed Call Analysis and
Incident
• Guest Request & Incidents
History
• Top 10 Service Requests
Statistics
• Guest Satisfaction Trend
• Department Service
Performance Statistics
• Service Request & Incidents
Trend
• Staff Performance Statistics
• Room wise Service Trends
• Service Request Hourly Distribution
• Cost Recovery Analysis
![Page 42: @Your wish presentation (Guest Response Management)](https://reader030.vdocuments.mx/reader030/viewer/2022020410/587ec4001a28abf37b8b5b01/html5/thumbnails/42.jpg)
THANK YOU