Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure well-being and comfort of our guests, colleagues and partners.

To create a trusted and nurturing environment, we have raised our already demanding hygiene standards by embracing a number of new safety protocols, procedures and training following guidelines from World Health Organisation or respective local health agencies, with a focus on these specific details across our meeting and event spaces.

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As a precautionary measure, guest temperatures will be recorded on arrival

Hygiene amenities including hand sanitising gels will be available at reception and at other convenient locations in the hotel

Reinforced food safety standards, new buffet and table service protocols. Menus revised to offer individually plated and packed meals where relevant

All AV equipment sanitised after every use, with microphones in particular sanitised between uses

Event rooms floorplans and seating capacities adjusted to be compliant with safe distancing guidelines

Enhanced sanitisation frequency and protocols with a focus on high-touch and high-traffic areas

Shared snacks and food offerings discontinued and replaced with individual portions

Signage and queue ropes in all high-traffic areas serve as gentle reminders for our guests to maintain safe physical distance

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Your Well-being in Our Care

Caring for people is the bedrock of Shangri-La’s service value. To reinforce the strong culture of health and safety:

Enabling Our People

•Colleagues given comprehensive training on new safety and hygiene standards•Colleagues wear masks with a smile underneath and don other necessary personal protective equipment when necessary

#shangrilacares

Learn more about our health and safety commitment and measures at shangri-la.com/cares or email us at mice@shangri-la.com

Your Well-being in Our Care

Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure well-being and comfort of our guests, colleagues and partners.

To create a trusted and nurturing environment, we have raised our already demanding hygiene standards by embracing a number of new safety protocols, procedures and training following guidelines from World Health Organisation or respective local health agencies, with a focus on these specific details:

Learn more about our health and safety commitmentshangri-la.com/cares #shangrilacares

Implementing Enhanced Protocols and Procedures Concrete measures have been adopted at all hotels and resorts to combat the risk of COVID-19 so that guests can feel safe when staying or visiting us.

• Increased frequency and enhanced sanitisation of all high-touch surfaces• Use of Environmental Protection Agency approved medical grade sanitisers and disinfectants• Increased cleaning frequency of air filters and air-conditioner systems to ensure optimal air quality• Safe dining, meetings and events with extra precautions to respect safe physical distancing and enhanced food safety practices

Enabling Our PeopleCaring for people is the bedrock of Shangri-La’s service value. To reinforce the strong culture of health and safety, we have enhanced our training, learning and development resources on essential preparatory and prevention measures.

• Training on enhanced cleaning and sanitisation• Certification by long-term partner and global hygiene solutions provider, Diversey• Colleagues equipped with personal protective equipment where necessary• Continued training programmes to enhance awareness of our stringent personal hygiene practices and standards

Elevating Our StandardsAs the situation continues to evolve, we are reviewing and elevating our standards and practices to prepare for a “new normal”.

• Enhanced operational guidance, safety and sanitation protocols on infection prevention and outbreak readiness programmesdeveloped in close cooperation with Diversey

• Elevate our rigorous processes to verify the effectiveness of cleaning and disinfection protocols and monitor compliance withregular inspections and reporting tools

•Measures continually being refined to reflect local requirements and meet evolving customer needs and expectations

Your events. Your rewards.Be rewarded for your events. Golden Circle Event Planner Rewards offers you more points and more incredible moments, now and for the future. Redeem points to unlock more experiences in both business or leisure settings.

Double your points when you host a second event with us at any Shangri-La hotels and resorts. Take it to the next level of membership easily when hosting 3 events or more with bonus perks.

Learn more at shangri-la.com/events or email us at MICE@shangri-la.com.

AUSTRALIAShangri-La Hotel, The Marina, CairnsShangri-La Hotel, Melbourne (2022)Shangri-La Hotel, Sydney

BAHRAINShangri-La Hotel, Bahrain (2022)

CAMBODIAShangri-La Hotel, Phnom Penh (2020)

CANADAShangri-La Hotel, TorontoShangri-La Hotel, Vancouver

MAINLAND CHINAShangri-La Hotel, BaotouShangri-La Hotel, BeihaiChina World Summit Wing, BeijingShangri-La Hotel, BeijingChina World Hotel, BeijingKerry Hotel, BeijingHotel JEN Beijing by Shangri-LaShangri-La Hotel, ChangchunShangri-La Hotel, ChangzhouTraders Fudu Hotel, ChangzhouShangri-La Hotel, ChengduShangri-La Hotel, DalianShangri-La Hotel, FuzhouShangri-La Hotel, GuangzhouShangri-La Hotel, GuilinShangri-La Hotel, HaikouMidtown Shangri-La, HangzhouShangri-La Hotel, HangzhouShangri-La Hotel, HarbinSongbei Shangri-La, HarbinShangri-La Hotel, HefeiShangri-La Hotel, HuhhotShangri-La Hotel, JinanShangri-La Hotel, LhasaShangri-La Hotel, ManzhouliShangri-La Hotel, NanchangShangri-La Hotel, NanjingShangri-La Hotel, Nanning (2021)Shangri-La Hotel, NingboShangri-La Hotel, Putian (2021)Shangri-La Hotel, Qian Tan (2021)Shangri-La Hotel, QingdaoShangri-La Hotel, QinhuangdaoShangri-La Hotel, QufuShangri-La’s Sanya Resort & Spa, HainanPudong Shangri-La, East ShanghaiJing An Shangri-La, West ShanghaiKerry Hotel Pudong, ShanghaiHotel JEN Shenyang by Shangri-LaShangri-La Hotel, ShenyangShangri-La Hotel, ShenzhenFutian Shangri-La, ShenzhenShangri-La Hotel, Suzhou Yuanqu

The information contained herein are correct at the time of printing and are subject to change without prior notice. Please visit shangri-la.com for further details.Nothing contained herein nor anything omitted herefrom may render or hold Shangri-La Hotels and Resorts liable in any manner whatsoever.

Shangri-La Hotel, SuzhouShangri-La Hotel, TangshanShangri-La Hotel, TianjinShangri-La Hotel, WenzhouShangri-La Hotel, WuhanShangri-La Hotel, XiamenShangri-La Hotel, XianShangri-La Hotel, YangzhouShangri-La Hotel, YiwuShangri-La Resort, Shangri-LaShangri-La Hotel, Zhengzhou (2022)Shangri-La Hotel, Zhoushan

FIJIShangri-La's Fijian Resort and Spa, Yanuca Island, Fiji

FRANCEShangri-La Hotel, Paris

HONG KONGIsland Shangri-La, Hong KongKowloon Shangri-La, Hong KongKerry Hotel, Hong KongHotel JEN Hong Kong by Shangri-La

INDIAShangri-La Hotel, BengaluruShangri-La’s - Eros Hotel, New Delhi

INDONESIAShangri-La’s Bali Resort & Spa, The Maj Nusa Dua (To be Announced)Shangri-La Hotel, JakartaShangri-La Hotel, Surabaya

JAPANShangri-La Hotel, Tokyo

MALAYSIAShangri-La’s Rasa Ria Resort & Spa,Kota KinabaluShangri-La’s Tanjung Aru Resort & Spa,Kota KinabaluShangri-La Hotel, Kuala LumpurShangri-La’s Rasa Sayang Resort & Spa, PenangGolden Sands Resort, PenangHotel JEN Johor Puteri Harbour by Shangri-LaHotel JEN Penang Georgetown by Shangri-LaTraders Hotel, Kuala Lumpur

MALDIVESShangri-La’s Villingili Resort & Spa, MaldivesHotel JEN Maldives Malé by Shangri-La

MAURITIUSShangri-La’s Le Touessrok Resort & Spa,Mauritius

MONGOLIAShangri-La Hotel, Ulaanbaatar

MYANMARSule Shangri-La, Yangon

OMANShangri-La Al Husn Resort & SpaShangri-La Barr Al Jissah Resort & Spa,Sultanate of Oman

PHILIPPINESShangri-La’s Boracay Resort & SpaShangri-La’s Mactan Resort & Spa, CebuShangri-La at the Fort, ManilaEdsa Shangri-La, ManilaMakati Shangri-La, ManilaHotel JEN Manila by Shangri-La

SAUDI ARABIAShangri-La Hotel, Jeddah (2020)

SINGAPOREShangri-La Hotel, SingaporeShangri-La's Rasa Sentosa Resort & Spa, SingaporeHotel JEN Singapore Orchardgateway by Shangri-LaHotel JEN Singapore Tanglin by Shangri-La

SRI LANKAShangri-La Hotel, ColomboShangri-La's Hambantota Golf Resort & Spa, Sri Lanka

TAIWANShangri-La’s Far Eastern Plaza Hotel, TainanShangri-La’s Far Eastern Plaza Hotel, Taipei

THAILANDShangri-La Hotel, BangkokShangri-La Hotel, Chiang Mai

TURKEYShangri-La Bosphorus, Istanbul

UNITED ARAB EMIRATESShangri-La Hotel, Qaryat Al Beri, Abu DhabiShangri-La Hotel, DubaiTraders Hotel, Qaryat Al Beri, Abu Dhabi

UNITED KINGDOMShangri-La Hotel, At The Shard, London

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