www.integral.co.uk

Your New

Maintenance Provider

for 2012?

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G ForewordWelcome to Integral UK Limited and thank you for taking the time to review our new brochure.

“Who are we?”Integral are ‘hard’ property facilities management specialists, with specific exper-

tise in providing Mechanical, Electrical and Fabric maintenance and installation

services.

“How big are we?”Integral possess a big company capability (a national service delivered by

over 2,000 directly employed engineers, with 12 regional offices),

combined with a small company mentality (providing a personal,

bespoke and accountable service, aimed at meeting customers own

unique and specific needs).

“How are we different?”Integral operate one of the UK’s largest mobile property

maintenance engineering fleets and unlike many of our

competitors, are independently owned. We are a stable and

successful business and offer customers a low risk, high

value alternative for maintenance services.

Our strong self delivery ethos allows us to stream-

line costs, processes and communication channels

and more effectively manage cost, quality and

service.

Contact Information

Mobile No: 07764840694 Telephone No: 01925 84 7724 Email Address: mark.a.whittaker@integral.co.uk

Lee Murfitt - Regional Sales Executive - North

Mobile No: 07736300120 Telephone No: 01925 84 7722 Email Address: lee.murfitt@integral.co.uk

Memberships and Accreditations Mark Whittaker - Regional Business Development Manager - North

Unit 12B, Oakbank Park, Oakbank Way, Livingston, West Lothian EH53 0TH

Office Address

Contents

Integral’s Services

What Integral can do for your business

Integral News

Our Locations

What Our Customers Say

Our Customers

Case Study 2

www.integral.co.uk

Memberships and Accreditations

Case Study 1

Integral’s Services

MECHANICAL & ELECTRICAL INSTALLATION PROJECTS

• Refurbishments,modificationsandextensionstosystemsinalltypesofbuildingswithminimaldisruption

• Plumbingandwaterhygieneworks• Airconditioningandairhandlingreplacementand

installation• Boilerandchillerdesignandreplacement• GeneratorandUPSworks

FIRE PREVENTION & MAINTENANCE

•MaintenanceandinstallationofFirePreventionandresponsesystems

•Providingfullcompliancetomeetallfireregulations

PFI/PPP PARTNERSHIPS

•Longtermfabricmaintenanceandspecialistmechanicalandelectricalservices

MECHANICAL, ELECTRICAL & FABRIC MOBILE MAINTENANCE

• Nationwidecoverage,24/7365daysperyear• Morethan2000directlyemployedskilledmobiletechnicians• Skilledplannedandreactivemaintenanceservices• Scheduledproceduresforpreventativemaintenance• Monitoringoftrendstoproducecostefficiencies• Reliablemaintenanceprogrammes• Buildingrefresherprogrammes• Brickwork,glazing,paintinganddecorating• Roofing,plumbingandjoineryservices• Falseceilings,computerandaltroflooring,carpeting

andpartitioning

HOUSING SERVICES - GAS INSTALLATION &MAINTENANCE, BUILDING FABRIC

• Specialistsinplannedandresponsivemaintenanceforsocialhousing

• Installation,servicingandmaintenanceofgasappliancesandcentralheatingsystems

• Voidinspectionsandremedialworksprogramming• Installation,exchangeandreadingofgasmetersfor• domesticandnon-domesticproperties

CLEANING SERVICES

• Directlyemployedstaffandcosteffectivesupplychainmanagement

• Comprehensivecleaningservices-regulartodeepcleaningandwindows

• Dustcontrolandmatting• Laundry,washroomservicesandjanitorialsupplies• Pestcontrolandwastemanagement

DATA CABLING/FIXED WIRE & PAT TESTING

•Expertdeliveryforcommercial,financialandindustrialinstallations

•Newbuildorretro-fit‘live’officeenvironments•TotalbuildingIntegratedcabling

•InstallingCAT5/6datacablingvoicesystems•Fibreopticandelectricalinstallations

•Specialistfixedandportableappliancetesting

Asoneofthe

largestindependentprovidersofproperty

maintenanceservicesintheUK,weworkwithover1,600clients,inover

40,000locationsacrossallindustrysectors.Weprovideour

customerswithacomprehensiverangeofhardandsoftservicestailoredtomeettheirexactrequirements

Theseconsistof:

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GIntegral’s Services

MAINTENANCE OF RESIDENT SITES

•Tailoredmechanicalandelectricalmaintenance•Reactivebuildingfabricmaintenance

•Lifecycleassetmanagement•AdditionalsupportfromMobileteams

•Installationprojects,refurbishmentandredecoration

FIRE PREVENTION & MAINTENANCE

•MaintenanceandinstallationofFirePreventionandresponsesystems

•Providingfullcompliancetomeetallfireregulations

INTERIOR FIT-OUT & REFURBISHMENT

•Projectmanagement•Interiorfit-out&refurbishment

•Bespokejoinerymanufactureandinstallation•Designandbuild

•Designandspaceanalysisplanning•Costconsultancy

•Furnituresupplyandinstallation

SECURITY & ACCESS CONTROL SYSTEMS

•InstallationandmaintenanceofsecurityEnergyManagementandControls

•FullBMSsupply,engineeringandprojectManagment•OnsiteandremoteBMS/ControlSystemtrouble-

shootingandcommissioning•PlannedandpreventativeBMS/ControlMaintenance•Powerandcontrolpaneldesignandconstruction•24/7alarmmonitoringandinterrogationfacilities

•Remoteenergymanagement•Meteringandcostanalysis

•Processcontrolapplicationsandengineering

ENERGY MANAGEMENT AND CONTROLS

•FullBMSsupply,engineeringandprojectManagement

•OnsiteandremoteBMS/ControlSystemtroubleshootingandcommissioning

•PlannedandpreventativeBMS/ControlMaintenance

•Powerandcontrolpaneldesignandconstruction•24/7alarmmonitoringandinterrogationfacilities

•Remoteenergymanagementmeteringandcostanalysis•Processcontrolapplicationsandengineering

SHOPPING CENTRE MAINTENANCE

•Statutorymaintenanceoflandlordsservices•Retailfit-outs

•Lifecycleprojectworks•Hoardingforvoids

DATA CABLING/FIXED WIRE & PAT TESTING

•Expertdeliveryforcommercial,financialandindustrialinstallations

•Newbuildorretro-fit‘live’officeenvironments•TotalbuildingIntegratedcabling

•InstallingCAT5/6datacablingvoicesystems•Fibreopticandelectricalinstallations

•Specialistfixedandportableappliancetesting

Asoneofthe

largestindependentprovidersofproperty

maintenanceservicesintheUK,weworkwithover1,600clients,inover

40,000locationsacrossallindustrysectors.Weprovideour

customerswithacomprehensiverangeofhardandsoftservicestailoredtomeettheirexactrequirements

Theseconsistof:

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G What Integral can do for your business

Cost Reduction: Wewillworkwith you to identifyand eliminate costwastage, includ-ingreducingthefrequencyofequip-mentbreakdownsandourspecialistengineers will ensure your equip-ment is professionally maintainedandworking atoptimal levels, thusextending their life. Our specialistdepartments suchasLightingSolu-tions and Energy and Sustainabilitycanachievefurtheroperationalcostsavings, which can be reinvestedelsewherewithinyourorganisation.

Budget Certainty:Ourforwardmaintenanceplansandconditionreportshelpcustomerstoplanandprioritisetheirfuturecapitalexpenditureprogrammes,reducingtheriskofanynastyandexpensivesurprises.

Value for Money: Ouronestopshopapproach;weselfdeliver92%ofourservices,meansourcommunicationwithyouisstreamlinedandweareableeffectivelymanagecostandserviceandpassthesesavingsontoyou.

Smooth Transition:Wewill ensure that the change toIntegralwillbecarefullyplannedandseamless, causing no disruption toyou.WehaveextensiveexperienceofdetailedmobilisationplanningandexpertMobilisationManagers.

Minimise business interruption:We are experienced within manysectorsandourEngineers,ManagersandHelpdeskhaveawidebreadthofknowledge. Our maintenance pro-grammeswillensurethatanyincon-venience and disruption is kept toanabsoluteminimum.

Key Benefits

What Integral can do for your business

Value for Money: Ouronestopshopapproach;weselfdeliver92%ofourservices,meansourcommunicationwithyouisstreamlinedandweareableeffectivelymanagecostandserviceandpassthesesavingsontoyou.

Reassurance:NamelyprovidingyoureassuranceandsafeguardingSafeguardingyourreputation,andbuildingusers.IntegralareIS018001,CHASandSafeContractoraccredited.Thismeansaswellasdetailed,under-stoodandrobustHealthandSafetyManagementsystems,weprovidecustomerswithpeaceofmindandexcellentworkingpractices,cou-pledwithbothselfandthirdpartyauditing.

Keen understanding of the current economic realities: Ourserviceistemperedbycustomercostconsiderations.Wearekeenlyawareofthebudgetarychallengesfacingorganisationsinthecomingyearsandcanprovidebespokemaintenanceprogrammes,whichmeetbothstatutoryobli-gationsandtheregularchangingneedsofbuildings.

Improve staff/tenant productivity and morale:OurspecialistengineersandManagerswewillworkwithyoutoensurecomfortconditionswith-intheworkingenvironmentaremaintained,whatevertheseason.Studieshaveshownimprovingcom-mercialofficespacecanincreaselevelsofproductivityby25%,reduceabsenteeism,helpretainstaff,encouragecommunicationsandultimatelyincreaseprofitability.

Reducing your procure-ment costs:TheLocalGovernmentAssociationin2011estimated thecostof ten-deringacontractcancostanorgan-isationanythingbetween£5,500to£13,000.Integralworkwithcustom-ersinlongtermopenandtranspar-entpartnerships,negatingtheneedtoregularlyretendercontracts.

Our Customers

Retail and Commercial Sector

Education Sector

Public Sector

Education Sector

TransportSector

www.integr

Our Customers

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Integral currently provide various property maintenace solutions to 1600 customers in over 40,000 locations and work in a diverse

variety of sectors including:

Public Sector

FinancialSector

Health Sector

LeisureSector

.integral.co.uk

Spring 2012Integral UK wins a place on Renfrewshire Council’s HVAC and Refrigeration Framework contract

Newcontractsuccessbuildsuponastrong12monthsofnewlocalauthoritycontractswithinScotland.

IntegralUKhasbeenawardedaplaceonRenfrewshireCouncil’sfouryearHVACandRefrigerationFrameworkcontractforthecouncil’scorporateproperties,buildingupontheexistingrelationshipwiththeCouncil,havingwonaplaceontheirElectricalServicesFrameworkearlierin2011.

IntegralarehighlyexperiencedinprovidingMechanicalandElectricalMaintenanceservicesforlocalauthoritiesandlast12monthshasseenabroadeningofthisexpertise.OthermajorcontractawardshavebeenNorthAyrshireCouncil’sHeating,VentilationandAirConditioningservicing,maintenanceandrepairscontract,EastAyrshireCouncil’sAirConditioningServiceContractandScottishBordersCouncil’sRepairsandMaintenanceServicescontract.

Integral’sBusinessDevelopmentManager,MarkWhittaker,commented,“WearedelightedtohavewonthecontractwithRenfrewshireCouncil,expandingtherangeofmaintenanceservicesweprovidetothem.

Thelast12monthshavebeenastrongyearforIntegralinthelocalauthoritysector,particularlywithinScotland.Ourin-depthknowledgeandkeenunderstandingoftheeconomicrealitieswhichfacethesector,combinedwithatrackrecordofdeliveringvalueformoneyandcontinuousimprovement,areallkeyfactorswhichhavecontributedtooursuccessthisyear.OurrobustHealthandSafetyprocedureshavealsopro-videdlocalauthoritieswiththereassurancethatthemainte-nanceservicesarebeingprovidedbyengineeringprofessionals.”

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January 2012 has seen the start of a new three year Planned and Reactive Mechanical

Maintenance contract with Dumfries and Galloway Council.

IntegralwillberesponsibleforlookingafterthemaintenanceneedsoftheCouncil’s diverse property portfolio,which include theCouncil’s offices,Nurseries,LeisureCentres(includingDGOnepictured),PrimaryandSecondarySchools,PoliceHeadquarters,FireStations,IndustrialParksandLibraries.

DumfriesandGallowayisthethirdlargestregioninScot-land.Itcovers2,380squaremilesandhasanestimatedpopulationof148,030,whichisaround60peopleasquaremilecomparedwiththeScottishaverageof168.ThebiggesttownisDumfrieswithanestimatedpopulationof37,110,followedbyStranraerwithanestimatedpopulationof10,600andAnnanwith8,240people.

TheCouncilhasavision“tomakeDumfriesandGallowaythebestplaceinScotlandtolive,learn,work,visitandgrow.”FromtheirLivingstonbase,IntegralUKhaveasignificantpresenceinpro-vidingmaintenanceservicestolocalauthoritiesinScotlandandcustomersincludeNorthAyrshireCouncil,RenfrewshireCouncil,EastAyrshireCoun-cil,ScottishBordersCouncilandEdinburghCouncil,forexample.

JamesBurnie,OperationsManagerforIntegralinScotland,commented,“WearelookingforwardtoworkingwithDumfriesandGallowayoverthecomingyears.OurextensiveexperienceofworkingwithlocalauthoritiesandotherpublicsectorbodiesinScotlandgivesusauniqueinsightintowhattheyneedfromamaintenanceprovider.WorkingwiththeCounciltoachievethedeliveryofsustainabledevelopment,addedvalueandcontinu-ousimprovementareallpartofourservicecommitmenttothem.”

Integral UK Wins Five Year National Property Contract

with National Grid

NewnationalcontractconsolidatesHardFacilitiesManagementServiceswithoneprovider-IntegralUKNationalGridPropertyisawhollyownedsubsidiaryofNationalGridthatspecialisesindealingwiththecompany’sUKpropertyportfolio-some645sitesacrosstheUK,whichcontainsaround1,680properties,includingformergasworks.Thepropertiesareextremelydiverseandrangefromshopsandofficesthroughtode-potsandresidentialproperties.NationalGridProperty’sgoalistoaddvaluetotheportfolio,minimi-seriskandcontributetoBrown-fieldregeneration.

Withsuchabroadportfolio,theNationalGridPropertyteamwerekeentoconsolidateHardFacilitiesManagementServiceintoonenationalcontractinordertorationalisetheirsupplychain,maintainstandardsandensurevalueformoney.Thisapproachalsoenablesstrongercontractpartnerrelationshipstobeestablishedwhilstprovidinggreaterservicecontrol.

Followinganintensiveselectionprocess,NationalGridPropertyhasappointedIntegralUKasthenewsupplierforBuildingFabricMaintenanceServices,acrosstheUK.DavidAbrahams,ContractPerformanceManagerforNational

GridPropertysaid:“BothmyselfandmyteamlookforwardtoworkingcloselywithIntegral.Overthecomingmonthswewillbecallingontheirskills,knowledgeandexpertisetosupportusinalltheHardFMserviceswedeliver.”

IntegralUKisdedicatedtobestinclassservicedelivery,theirexperienceandbusinessstructurewillnotonlysupportgrouprequirementsbutaffordaprogrammeofcontinuousimprovementandinnovation.

Integral NewsSpring 2012

For more Integral News Stories please visit

www.integral.co.uk

January 2012 has seen the start of a new three year Planned and Reactive Mechanical

Maintenance contract with Dumfries and Galloway Council.

IntegralwillberesponsibleforlookingafterthemaintenanceneedsoftheCouncil’s diverse property portfolio,which include theCouncil’s offices,Nurseries,LeisureCentres(includingDGOnepictured),PrimaryandSecondarySchools,PoliceHeadquarters,FireStations,IndustrialParksandLibraries.

DumfriesandGallowayisthethirdlargestregioninScot-land.Itcovers2,380squaremilesandhasanestimatedpopulationof148,030,whichisaround60peopleasquaremilecomparedwiththeScottishaverageof168.ThebiggesttownisDumfrieswithanestimatedpopulationof37,110,followedbyStranraerwithanestimatedpopulationof10,600andAnnanwith8,240people.

TheCouncilhasavision“tomakeDumfriesandGallowaythebestplaceinScotlandtolive,learn,work,visitandgrow.”FromtheirLivingstonbase,IntegralUKhaveasignificantpresenceinpro-vidingmaintenanceservicestolocalauthoritiesinScotlandandcustomersincludeNorthAyrshireCouncil,RenfrewshireCouncil,EastAyrshireCoun-cil,ScottishBordersCouncilandEdinburghCouncil,forexample.

JamesBurnie,OperationsManagerforIntegralinScotland,commented,“WearelookingforwardtoworkingwithDumfriesandGallowayoverthecomingyears.OurextensiveexperienceofworkingwithlocalauthoritiesandotherpublicsectorbodiesinScotlandgivesusauniqueinsightintowhattheyneedfromamaintenanceprovider.WorkingwiththeCounciltoachievethedeliveryofsustainabledevelopment,addedvalueandcontinu-ousimprovementareallpartofourservicecommitmenttothem.”

Case Study 1

Napier University

WebegantheMechanicalandElectricalBuildingServicescontractbackinFebruary2000andwearenowinour12thyearofworkingwiththiscustomer.WeprovidemaintenanceandrepairsforMechanicalandHeatingequipmentthroughoutsixcampusesacrossEdinburgh.Integralprovideafullrangeof

• MechanicalandElectricalBuildingServicesthatincludesthefollowing:• MechanicalandElectricalservices,reactiveandplannedmaintenance• Gasdetection,reactiveandplannedmaintenance• Ventilationsystems,reactiveandplannedmaintenance• Airconditioning,reactiverepairs• Capitalreplacementprojects• Heating/VentilationControlsSystems,reactiveandplannedmaintenance

ThekeybenefitsweprovidetotheUniversityare:

LongTermPartnership:Wehavedevelopedarelationshipoftrustandtransparency.

ValueforMoney:WehaveworkedwiththeUniversitytoensuretheirequipmentperformsatoptimallevelsandisprofessionallymaintainedbyourinhousestaff.

StreamliningCostsandCommunication:Ourstrongself-deliverycapabilityhasmeantwehavebeenabletomanagecostsmoreeffectivelyandprovidetheUniversitywithclearandup-to-dateperformanceinformation.

Mechanical & Electrical Contract

Working in collaboration with Universities

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Napier University

Mechanical & Electrical Contract

Aspartoftheircontinuingcommitmenttoencouragemoreyoungpeopleintothefacilitiesmanagementindustry,IntegralUK’sBusinessDevelopmentManager,MarkWhit-taker,deliveredaguestlecturetofinalyeardegreestudentsatLiverpoolJohnMooresUniversity’sSchooloftheBuiltEnvironmentinDecember.

TheUniversity,situatedinthecentreofLiverpool,iscurrentlythetwelfthlargestintheUK,withastudentpopulationoraround24,000.MarkwasinvitedbySeniorLecturer,NazaliMohdNoor,whoaswellasteachingthestudents,iscurrentlyworkingonaresearchpaperonBS11000StandardforCollaborativeWorkingwithintheFacilitiesManagementsector.

MarkWhittakerexplainsIntegral’sinvolve-ment,“HavingalreadyworkedwithNazonhisBS11000researchproject,IwasdelightedtobeaskedtosharemyexperienceandprovidepracticalinsightstotheUniversitystudents.FacilitiesManagementisarelativeyoung,dynamicandexcitingindustrytoworkin,isforecasttogrowby15%by2015andwearekeentoencourageotherstoworkinthesec-torandtocontributeanddeveloptheirskills.Thelecturealsofocusedonhowcontractorsmustdelivercustomerspecificsolutionsandontheincreasedimportanceofsocialmedia”

PartofMark’slecturealsocontainedtheopinionsofsomehighprofilepeoplewithintheindustry.Headds,“IwantedabroadspectrumofopinionsandcontactedsomerespectedindustryfiguresfortheirthoughtsonwhatattractedthemtoworkingintheFacilitiesManagementSectorandthechal-lengesandopportunitiesfacingtheindustryinthefuture.Theirinputwasfantastic.”

“WerecognizethereisacontinuingskillsshortageimpactingourindustryandIntegralarekeentomakeapositivecontributiontoencouragingpeopletojointheindustryandhelpsolvetheshortage.”

NazaliMohdNoorcommentedafterwards,“IinvitedMarktosharehisFMwisdominfrontofmyfinalyearundergraduatestudents,wherehedeliveredabsolutelyfantasticlectureaboutFMprocurement.Thestudentsenjoyedthesessionandprovidedhimaverypositivefeedbackabouthissession.”

Integralcurrentlyemploy80apprenticeseachyearacrosstheUKandalsoworkcloselywithBarnadosonamentoringschemewithyoungpeople.WithinLiverpoolIntegral’scustomersincludetheUniversityofLiverpoolandNationalMuseumsLiverpool.

MarkplanstodeliveranotherguestlectureforthestudentsofLeedsMetropolitanUniversityinMay2012.

Pictured:MarkwithSeniorLecturer,

NazaliMohdNoor,ofLiverpoolJohnMoores

University.

Working in collaboration with Universities

In a service industry our people are our greatest assets and it is due to their performance and ‘can-do’ attitude that we retain our existing contracts and continue to develop our business.

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In a service industry our people are our greatest assets and it is due to their performance and ‘can-do’ attitude that we retain our existing contracts and continue to develop our business.

www.Integral.co.uk

Case Study 2

Tayside Police

IntegralhaveworkedwithTaysidePolicesinceJuly2008,coveringapproximately9buildingsthroughoutTayside,providingmaintenanceandrepairsforMechanicalandHeatingequipment.

Integralprovideafullrangeofmechanicalandbuildingservicesthatincludesthefollowingservices:

• 24/7Helpdeskoperation• Mechanicalservices,reactiveandplannedmaintenance• Publichealthservicesmaintenance• Watersystems• Controls• Gasdetection• Ventilationsystems• Airconditioning• Capitalreplacementprojects• EnvironmentandEnergyManagement

KeyBenifits:

BespokeService:

Integralhaveabreadthofengineeringexperienceandinunderstandingdifferentorganisationshavedifferentneedsfortheirpropertymaintenance.OurmaintenanceservicetoTaysidePoliceisgearedtowardsensuringthatitdoesnotinterrupttheircorefunctions.Thusallourengineersarecarefullysecurityvettedandmaintenanceappointmentsaremadewellinadvanceattimeswhichareconvenienttothepoliceforce

Mechanical and Heating Contract

“Weunderstandtheneedforpublicsectorbodiestoachievevalueformoneyandcontinuousimprovementintheirassetmanagement.Propertyoperationalcostsareamajorexpenditureandweareawareofhowcruciallyimportantboththeconditionandperformanceofbuildingassetsareineffectivelymanagingthesecosts.Ourextensiveexperienceandavailabilityofresourcestodelivertheser-vicerequirementsinthissectorwerefactorsinourfavourandwewillbringafresh,collaborativeandinnovativeapproachtothiscontract.”

MarkWhittakerBusinessDevelopmentManager

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Mechanical and Heating Contract

Working in partnership with Public Sector Bodies

Asanationalpropertymaintenanceprovider,IntegralUKLimitedhavemanyyearsexperienceofworkinginpartnershipwithanumberofPublicSectorBodiesandLocalAuthoritiesofvaryingsize.Throughourspecialistpropertymaintenanceknowledgeandtechnicalexpertise,wehaveworkedinpartnershipwiththemto:

• Achievevalueformoney,continuousimprovementandinnovationintheirasset managementstrategies.• Optimiseequipmentperformanceandextenditsnaturallife.• Reduceenergyconsumption,includingprovidingsustainableLightingandEnergysolutions, EnergySurveysandstaffeducationprogrammes.• Supportthemoncapitalreplacementprogrammes,usingourin-houseinstallations capability.• Carryoutassetverificationsurveys,assetconditionssurveysandfiveyearmaintenance plans.

Ourgoalistoprovideacuttingedgeserviceprovision,whilstinitiallyworkingcloselywithcustomerstounderstandtheirspecificanduniqueneedsandthendeliveringabespokepropertymanagementservicewhichmeetstheseneedsandhelpsachievetheirorganisationalgoals.

Weunderstandcustomerspreferlocallybasedengineerstobeworkingattheirbuildingsandourscaleandstrongself-deliverycapability(92%)meanweemploypeoplethatliveandworkwithinthesamelocality.Weemploylocalengineerstoensurethatwepossessthebestlocalknowledgeandcanrespondrapidlytoanyreactivetask.Bysendingthesameengineers,theyalsogainfamiliarityofthepremisesandstaff,aswellastheequipment.

Wealsounderstandtheimportanceofsup-portingthelocaleconomyandhavedealsinplacewiththelocalmaterialandplanthiresupplychain,rangingfromlocalindependentsupplierstonationalmulti-siteoperators.Wealsolooktouselocalsub-contractorpartners,asandwhenrequired.

Thebenefittoourcustomersisthatthroughourbuyingpower,weareabletopurchasematerialsandhireplantatverycompetitiveprices.Inturnthesesavingsarepassedontoourcustomers.Competitivepricesarealsoalignedtoexcellentcustomerservice;forexampleopeninghourswhichsuitourandourcustomersbusinessneeds,goodlevelsofshelfstockandthespeedydeliveryoforderedparts.

Support to the Local Economy

Thereiscurrentlyaskillsshortagewithinourindustryandweworkwithourcustomerstoencouragepeopleintoacareerinpropertymaintenance,includingrunningvariousappren-ticetrainingprogrammes.Thesebenefitsthelocalcommunitybymaintainingasustainablelocalworkforceandensuringthattradeskillsarepassedontothefuturegeneration.

InadditiontoourapprenticesschemeswealsoworkwithBarnardo’stohelphomelesspeoplegainworkexperienceandallowthemtointe-gratebackintowork.WehavearrangementswithBarnardo’sinvariouscitycentresacrosstheUK,toofferyoungpeopletheopportunitytogetinvolvedin“handson”traininginawidevarietyofskillsandareas.

Investing in the Future

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Memberships and Accreditations

Require more

information?

Whynotvisitourwebsite?

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Memberships and Accreditations

Awards and Accreditations

•Awarded ISO 14001 EnvironmentalManage-mentAccreditation

•National EnvironmentalAward for our LowCarbonFleet

•IntegralUKrankedinSundayTimes“TopTrack250”listingoftheUK’s

“Largest”mid-marketprivatecompanies•BAFEAccreditationforIntegralUK’sFire

ExtinguishersDivision•FleetHeroEnvironmentalAwardfor

IntegralUK

WestofEnglandBusinessoftheYear

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Unit17,TremarlIndustrialEstate,LlandudnoJunctionLL319NFTel:01492573100Fax:01492573015

Unit1,SpringRoad,Smethwick,Warley,WestMidlandsB661PETel:01215535511Fax:01215535057

Directions and details

ChurchGateCourt,3ChurchRoad,Whitchurch,CardiffCF142DYTel:02920692360Fax:02920619867Directions and details

1290AztecWest,Almondsbury,BristolBS324SGTel:01454278900Fax:01454201169Directions and details

Unit8,LustleighClose,MatfordBusinessPark,ExeterEX28PWTel:01392825980Fax:01392825981Directions and details

With 12 Loactions

in the UK and over 2000 engineers living local to you, we are your local Facilties and Building Maintenace Provider.

www.Integral.co.uk

War

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720BirchwoodBoulevard,Birchwood,Warrington,CheshireWA37QZTel:01925847700Fax:01925847704

Our Locations

Directions and details

Directions and details

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1stFloor,LeoHouse,RailwayApproach,

WallingtonSurreySM60DXTel:02085443500Fax:02085443580

Directions and details

1stFloor,47-49BoroughHighStreet,

LondonSE11NBTel:02079404400Fax:02079404419

RosemaryHouse,LanwadesBusinessPark,Kentford,

SuffolkCB87PNTel:01638554420Fax:01638751274

Directions and details

Unit3A,QueenStreet,Stourton,

LeedsLS101SLTel:01132728950Fax:01132720339

Directions and details

Unit3A,QueenStreet,NorrisHouse,CrawhallRoad,Newcastle-upon-Tyne

Tyne&WearNE12BBTel:01912611071Fax:01912328069

Directions and details

Unit12B,OakbankPark,OakbankWay,Livingston,WestLothianEH53OTH

Tel:01506448330Fax:01506440630

Directions and details

Directions and details

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Email Email Email Email Email Email Email

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GJustliketosaythatyourelectricianDonisaveryhelpfulguy.WehadanissuewiththeheatingtoBlockDlastMonday,hehappenedtobeonsiteandwhenIapproachedhimhegotinvolvedstraightawayreplacingtheoverheatedcableintheboilerhouse.HealsothenwashappytotakealookatBlockFandprovideguidanceonputtingascopeofworkstogetherforpricing.Pleasepassonmythanks

DenisKeaskin,AreaEngineer,

NationalGridProperty(January2012)

“CanIjustsayhowhelpfulandfriendlythetwoengineerswere.Theywereefficientandveryhelpfuldoingextrajobswhilsttheywerehere.”

MarnyWallace,Estates&FacilitiesNHSAiredale,BradfordandLeeds

(December2011)

“A.E.Robb&AssociateshaveworkedwithIntegralUKLimitedinaprofessionalcapacitycarryingoutplannedpreventativemaintenancetogetherwithreactivefirstlinesupportatProStrakanGroupLim-itedinGalashiels,Scotlandsince2006.

WehavenohesitationinrecommendingIntegral’sservicesaswehavealwaysfoundthemtobeexcep-tionallyflexibleandconscientiousincarryingouttheirduties.Anyissuesencounteredhavealwaysbeendealtwithinaprofessionalandcosteffectivemanner.”CraigPowell,SeniorConsultant,A.E.RobbAssociates(June2011)

Customer Testimonials

“TheIntegralengineerLeeO’Brianhasbeenama-jorfactorinourgoodrelationshipwithIntegral.Healwaysgoesaboveandbeyondwhatweexpectandhasidentifiedmanyissuesthathavesavedusmoneyviathedefectrectificationprocess.Hispositive,can-doattitudemirrorstheculturewedemandatTheHepworthWakefieldandamajorreasonforthepositiveperceptionwehaveofIntegral.AlthoughwehaveonlyhadoneyearinpartnershipwithIntegral,wehavealreadyseenenoughthatconvincesusthatIntegralwillbealong-termpartnerforTheHepworthWakefield.”

RoyTaylor,EstatesManagerTheHepworthWakefield(August2011)

“Wehavejusthadawash-upmeetingaboutoureventon2ndJulyandonethingwhichhascomeoutofitishowbrilliantAndyandJohnwereonSatur-day.Nothingfazedthemandnothingwastoomuchtrouble.Theycertainlywerestrongcontributorstothesmoothrunningofthedayandtheteamherewanttoputtheirthanksonrecord.”SueEllis,AssistanttotheGeneralManager

CarlisleRacecourseCompanyLimited(July2011)

“SincethecontractstartedIhavebeenveryim-pressedwiththewayIntegralhavegoneabouttheirbusiness.Theyhavedemonstratedatechnicalexpertiseandhealth&safetyawarenessthatissec-ondtonone.Ihavenohesitationinrecommendingthiscontractor.”

AlanArmstrong,SeniorBuildingSurveyor,RenfrewshireCouncil(March2011)

Integral UK Limited1290 Aztec West Almondsbury

Bristol BS32 4SG

Tel: 01454 278900Fax: 01454 201169

www.Integral.co.uk Produced by L.MurfittV5 Spring 2012