your gateway to knowledge process outsourcing and remote infrastructure mgmt. discussion document...
TRANSCRIPT
Your Gateway to Knowledge Process Outsourcing and Remote Infrastructure Mgmt.
DISCUSSION DOCUMENT
SmartShore Offerings
Sep 9, 2009
SmartShore Services, Inc.
Tel – 203-653-7235
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Overview
• 1500+ team members
• Company offerings include KPO and IT Infrastructure management
• CAGR of almost 100%
• Over 50 clients worldwide
• Founders have rich –experience in offshoring of services
Vision: Deliver maximum value at reduced cost to our Customers by enabling the 24*7 global team
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Selected Clients
Banking & Finance
Manufacturing
ATM and Telecom
System Integrators
Education, Media &
Others
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Knowledge Process Outsourcing
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Remote Infrastructure Management
Infrastructure Maintenance
Infrastructure Monitoring
Infrastructure Engineering
Application response time assurance
Application Driven Quality of Service (QoS) mgmt
Network Bandwidth Optimization
Capacity Mgmt., Trend Analysis
Infrastructure Consulting
Network Planning, and Continuous Process Improvement
Network Implementation,
Project Management Disaster Recovery
Architecture Design, Technology Adoption
System Integrators ATM & Telecom Banking & Finance
Education & Media
Device, Port, Link monitoring
24 x 7 Network Health monitoring
Proactive problem alerting ensuring network uptime
Vendor Management
SLA-based Multi modal Remote Helpdesk support Voice/ Chat/ Email
Configuration Management, Change – Release/ Patch Management
Troubleshooting and Fault management
Manufacturing
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Business Research
COMPANY
• Executive Profile (1page)
• Detailed Profiles
• Customer Data Analysis
• New Product Development
• Portfolio Analysis
• Client preference
• Business Case Development
MARKET
• Market Segmentation
• Market Sizing
• Market Forecasting
• New Markets
• Value Chain Analysis
• Brand Analysis
• Market Forecasting
COMPETITORS
• Competitive Intelligence/ Landscape
• Competing Products/ Branding
• Customer Satisfaction
• SWOT
• Pricing
INDUSTRY
• Business & Technical Trends
• Innovation Search
• Consumer preference
• Regulatory Analysis
• 5 Force Models
• Cross Industry Opportunities
GEOGRAPHIES
• Business Partner Identification
• Global Landscape Analysis
• Distribution Channels
• Entry Strategies
PROFILING SURVEY SCORECARDS BENCHMARKING DISTRIBUTION
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Sales Support
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Engineering Design Services
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Analytics
Problem Solving Quantitative Reasoning Statistical Tools Business Intelligence Tools
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Contracts
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SmartShore Locations
India
Stamford, CTUSA
US Day Time India Day Time
India Night Time US Night Time
Enables 24/7
operation
London, UK
New York City
Philadelphia
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Benefits to Customers
Process
Tec
hnol
ogy
People
• Leverage labor arbitrage opportunities to reduce operational costs
• 24 x 7 x 365 delivery by working on global delivery model without having Client’s team in graveyard shift
• Allows Client to focus on core competencies
• Utilize expertise of our functional experts groups in various industries
• Client aligned team structure to ensure the retention of client knowledge in our team and foster relationship building
• Senior management is very experienced in the financial services analytics and oversight provided to offshore team
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Why SmartShore
Additional Operational
Savings of up-to
50%
Additional Operational
Savings of up-to
50%
Proven Relationship
• SmartShore has had no failures till date
• Currently over 1500 resources are staffed on Projects
• Client will be valuable customer for SmartShore
Offshore Talent
• 1500 + team
• Attrition almost half of industry
• Strong talent growth
Cost Effective Delivery Model
• Successful growth in delivery locations across India
• Execution of projects in UK and US
Transportable workforce
• Passport ready workforce willing to travel to US
• Ready workforce available in each technology verticals
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How we will grow with you?
Client – Smartshore Relationship Roadmap
Proof of ConceptCase-by-Case
Resource SupplyClient Expertise Center
at Smartshore
1 2 3• Selected stand-alone projects
onsite at Client’s location
• Establishing joint Project Management, Reporting and Risk Management practices
• Close oversight by senior management
• Processes are standardized
• SLAs for resource supply are established
• No project volume commitment
• Identify resource patterns and predict future needs
• Enhance Project Management practices to accommodate growing volumes
• Dedicated Client Development Center at Smartshore office in US / India
Dedicated team
Specialized training programs to address Client-specific needs
HR programs: hiring specialized personnel to staff Client needs
• On-demand additional resource supply from Smartshore India Staff
• Full-time PMO
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Q & A