YOUR DIGITAL TRANSFORMATION

#WITHOUTCOMPROMISE

Marko Gudelj

DIGITAL DARWINISM IS IN ACTION. HALF OF THE FT 500 COMPANIES FROM THE YEAR 2000 HAVE DISAPPEARED.

DIGITAL TRANSFORMATION focus areas

DIGITAL

TRANSFORMATION

= DIGITIZE

&

OPTIMIZE

BUSINESS ASSETS

IT TRANSFORMATION*

BUSINESS

TRANSFORMATION * IT costs make only 4% out of total company expenses*

Strategy to execution THE BPM LIFECYCLE WITH MIS BEYOND DPB

ARIS

Open BPM Third-party

Handover BPMN 2.0

blueprints from ARIS

and back

Handover blueprints from

design to execution tools

Manage and exchange

services and policies

Review workflows

between business and IT

Navigation from ARIS /

Design to transaction

Transfer results

(KPIs, as-is processes)

Simulation of measured

as-is processes

Compare and visualize differences

between as-is and to-be

collect execution data

Monitor &

Control Strategize

& Design

Implement

& Execute

Business

Process

Business

Activity

Document

Database

Offer to send

Customer inquiry

Customer contacts

Product data Data

Customer history

Risk

Need for follow up

Product

Sales Organization

Account manager

Mr. Smith Employee

Role

Capability

Open customer inquiry

Configure product

Create

customer order SAP ERP

Application

Business Rules

Customer inquiry to be created

Business

Event

WHY BUSINESS PROCESS ANALYSIS

Processes are more than just a business asset – Processes are your

business

Processes can lift up your business or make it fail

You can only manage your business by managing its processes

COMPANY

Supplier

Procurement Production

Marketing &

Sales

Logistics

Finance &

Controlling Customer Care

Core Processes

Customer Customer

COMMON PROCESS CHALLENGES identify & prevent bad states

Processes are organized in functional silos without end-to-

end perspective

Processes are not transparent, there are no process owners

and SLAs (risks/regulations unknown)

There is no integrated transformation methodology

(Business/IT) and no reuse of best practices

Processes are not designed to provide the best customer

experience possible (no customer- centric enterprise)

"Me too" processes do not differentiate

your business

Create customer centric end-to-end processes that

differentiate from competition

Respond quickly to the changing market and business

environment

Rapidly deliver new products and services

Ensure effective use of resources and take

advantage of new technology

Manage risk and comply with regulation

efficient and effectively Customer

satisfaction

Company‘s

value

WHAT BUSINESS PROCESS ANALYSIS CAN DO?

MIS PROCESS LAYER INTEGRATED PROCESS, CASE & ROBOTIC AUTOMATION

CLOUD DATABASES CRM

Adapter Adapter Adapter Connector

Service API API Service

Start

Task

Task End

Human workforce Virtual workforce Hybrid workforce

WORK AUTOMATION

DYNAMIC PROCESS

ORCHESTRATION

PREDICTIVE, CLOSED-LOOP

ANALYTICS

PROCESS ROBOTIZATION

LOW-CODE DEVELOPMENT

DATA SOURCES

INT

EG

RA

TIO

N

OR

CH

ES

TR

AT

ION

W

OR

K

MA

NA

GE

ME

NT

INTEGRATION

BUSINESS SUITE

Software robots WILL CHANGE WHITE COLLAR WORK

4 million ROBOTS by 2021 doing office and administrative, sales and related tasks

SOURCE: "The Forrester Wave™: Robotic Process Automation, Q1 2017”

Robotic process Automation (RPA) NEW WAVE OF WORK AUTOMATION

SOFTWARE PERFORMING REPETITIVE ACTIVITIES FOR HUMANS

• AUTOMATION of high-volume, repetitive tasks

• Tasks that can be driven by business rules and don’t need intuition

• Replicating human interactions with computerized systems on the UI level

Transferring data

between applications

and systems

Data extraction

and conversion

Mass email handling

(generation, archiving,

extracting) Reporting

File processing

and storage

24/7

THANK YOU! QUESTIONS?

RPA – AUTOMATION JOURNEY

Darko Jovišid

RPA isn’t…

Walking, talking auto-bots

Physically existing

machines processing paper

Artificial intelligence or

voice recognition and reply

software

RPA is…

Computer-coded

Programmes that replace

humans performing

repetitive rules-based tasks

Cross-functional and cross-

application macros

WHAT RPA CAN DO?

Opening email and

attachments

Logging into web/enterprise

applications

Moving files and folders

Copying and pasting

Filling in forms

Reading and writing to

databases

Scraping data from the web

Connecting to system API

Making calculations

Extracting structured data

from documents

Collecting social media

statistics

Following ‘if/then’

decisions/rules

RPA JOURNEY

PILOT PREPARATION

PILOT IMPLEMENTATION

RPA ROADMAP DEVELOPMENT

CAPABILITY BUILDING

SCALING

1. Process selection:

– Ideal candidates(1-2 procesa):

1. Structured and optimized process

2. Low to medium complexity

3. 2-4 applications used in the process

2. Prepare „lightweight” specification

– Description of steps with screenshots

3. Measure process baseline metrics

4. Secure business users and IT „buy-in”

PILOT PREPARATION

Pilot will prove or demonstrate:

– How the whole process works from business analysis to

production?

– Where are the bottlenecks in implementation?

– Does RPA technology work in your IT environment?

– Is the partner competent?

Pilot can serve as internal marketing and idea generation tool

for the next steps of the journey

– Video recording of the process

PILOT IMPLEMENTATION

Main goal of this phase is to pick processes that:

– Are suitable for RPA

– Have biggest return on investment or provide value for your end

customers

• IMPORTANT: RPA isn’t just cost-cutting method

– Are not yet suitable for RPA, but with optimization and

structuring can provide great value to the organization

We need to consider processes from the entire organization,

not just one segment

Performed initially, but in fact it’s a continous activity

RPA ROADMAP DEVELOPMENT

To obtain long-term benefits you need to build an internal

center of excellence:

– Business analysts who can specify and guide the

implementation

– RPA developers who can maintain and implement new robots

– Administrators how can monitor and administer the platform

Capability building is done through formal education,

shadowing and mentoring

CAPABILITY BUILDING

To be able to scale rapidly you need to develop internal RPA

governance model:

– Internal methodology for evaluating, designing, developing and

maintaining robots

Increasing technical capabilites of RPA infrastructure and

DevOps processes

SKALIRANJE

• Nomination questionarre • RPA roadmap

Evaluation

• Functional specification

• IT specification

• Test plan

• Project plan

Business Analysis

• Development standards and best practices

• Testing and UAT

• Technical documentation

• Deployment plan • Process Operations manual

Development

• Platform monitoring manual

• Escalation procedures

• Change management

• Upgrade procedures

Maintainance

EVALUATION CRITERIA

TCO

RPA PLATFORM TECHNICAL

CAPABILITIES

IMPLEMENTATION PARTNER

Robotiq.ai

RPA Competence Center within M&I Group

RPA Implementation

services on existing platforms

Development of own RPA platform

RPA implementation services

We offer our clients our

expertise and experience in all

steps of the RPA journey

Our team has business and

technical skills across multiple

industries

We are partnering with two

leading RPA vendors: – Softomotive

– UiPath

Robotiq.ai platform

We are developing a platform for

simple creation od true digital workers

with the help of artifical

intelligence

Robot

Vision Center

Communication Center

Text Center

Learning Center

Vision Center

Through use of neural networks we

are learning our software to see

applications as humans are seeing it

Allows for flexibilty and resilliancy of

robots

Text Center

We will develop natural language processing

capabilities to support semi-structured data

– Emails

– PDF documents

– Scans

Robots will have capability to read and

understand what is written

Communication Center

Chatbot for communication between robots and

employees

Will be available as web and mobile client

Scenarios:

– Starting a process

– Making a decision

– Data completion

– Approvals

– Waiting on completion on human part of the process

– Notifications

Learning Center

Ability to do process discovery by

observing end users perform business

processes

Recommend candidates for

robotization with ROI analysis

Easily transform detected process to

robotic „script”

DEMO

THANK YOU! QUESTIONS?