your culture is your team machine
DESCRIPTION
As each employee is being asked to do more and teams are ripe for stress and overwhelm, it is especially important to create an environment that fosters team work and productivity. There is no room for drama. And, whether you are aware of it or not, your company has a culture, a culture that is working for you or against. It has been designed strategically by your leaders or spontaneously by your team.This webinar will examine the important why’s of creating a company culture that supports your business goals and will provide the first steps to fixing your malfunctioning team machine.In this webinar, you will learn: * Strategic Reasons for Designing a Culture with Intention * Clues that Indicate Whether you have a Malfunctioning Team Machine * 5 Basic Culture Types * How your Leaders Play a Key Role in Shaping a Culture either Accidentally or on Purpose * 5 Keys to Creating a Dynamic Culture that Gets You Great Team ResultsTRANSCRIPT
Your Cultureis Your Team Machine
Presented by:
Kirsten E. RossPresident of Focus Forward Coaching, LLC
August 12, 2010
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Yes
NO
VOTEOn the right side of your screen
Does Your Company Have a Culture
Think about these questions as you answer: Is creating a good culture only about enjoying work? Do you impact your culture?
You Make Things Happen With
Tools & Equipment
Materials
People
Your Team is anExtension of its Leaders
When you PurchaseTools & Equipment
It’s Seen as an Investment
Begins with Defining Company Needs
Then You Identify Required Features
Find the Best Quality for the Price
Integrate the Resource Into Your System
Treat with Care to Achieve Highest Productivity & Longevity
When Hiring Your Team it
Should Be Seen as an Investment
Begins with Defining Company Needs
Then You Identify Required Features
Find the Best Quality for the Price
Integrate the Resource Into Your System
Treat with Care to Achieve Highest Productivity & Longevity
Whether You Are Aware Or Not:
Your Team Has a Culture Your Culture Creates Results
The results You Want Or Other Results
Your Culture isYour Team Machine
Like Any Other Machine:
It Works Efficiently
Or Has a Lot of Malfunctions
Malfunctioning Teams are Not Inevitable – But they are common!
Hints That YourCulture is an Issue
People who are otherwise resourceful seem unable to overcome obstacles
People complain about a lack of cooperation
People frequently ask for support - help escalating issues - to move things along
People warn others “That’s not how we do things here”
People hesitate to commit to timelines when they must rely on others in organization
People cite aspects of the culture like: “people don’t say what they really think”, as reason for roadblocks
How a Culture is Formed
Experiences
Beliefs
Actions
Results
5 Culture Categories
Complacency
Confusion
Intimidation
Abdication
Accountability
Complacency
Confusion
Intimidation
Abdication
Accountability
VOTEOn the right side of your screen
Which Resembles Your Company Culture?
Individual Accountability is:
“A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results.”
Team Accountability
Everyone working together so no balls drop; but when one falls, everyone is diving at it to pick it up.
Who’s in charge of customer service?
Everyone!
It’s not my job
What else could I do?
No one told me what to do
That’s not in my department
It’s the way we’ve always done it
They’ll figure it out someday
They should have known
Any sentence or question that includes the word “they”
Cover your tail, Wait & See, Finger point, Ignore/Deny
Accountability:Are you above or below the line?
What else can I do to get the results?
NOT “I Gotcha”
Leadership in Service Look at yourself first
What Experiences am I Creating?
Coaching
Encouragement
Accountability
AccountabilityThe SIMPLE Formula
S et Expectations
I nvite Commitment
M easure Progress
P rovide Feedback
L ink to Consequences
E valuate Effectiveness
Mission & Vision – Measurable Results
What Actions Are Required?
What Behaviors Are Required?
What Beliefs Are Required?
What Experiences Are Required?
Intentionally Design Your Culture
Are You Sold? Yes or No
Your Culture is Your Team Machine
Leaders Create the Experiences that Define Your Culture
Your Culture Will be Created Accidentally or On Purpose
Accountability, Keep it SIMPLE
What will you do differently starting now?
The Big Question…….
Kirsten E. Ross, MLIR, SPHR
www.FocusForwardCoaching.com
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