yggdrasil ingvild sundby
TRANSCRIPT
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Oslo kommunes nye nettsider v/Ingvild Sundby
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50.000 ansatte 26 etater
21 politiske organ 1000 publisister
50.000 nettsider
6 foretak
7$0$&%50.00050.00050.0007$0$&%50.0007$0$&%50.000 nettsider60.000
15 bydeler
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Folka
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Prosess Behovsdrevet
intervju observasjon brukerreiser nettundersøkelser gerilja brukertester
Toppoppgaver Scrum-prinsipper Alfaversjon: alfa.oslo.kommune.no
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x 15
Til saken…
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Noen dypdykk
1. Eldretjenester 2. Skjenkebevilling 3. Byggesøknad
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Eldretjenester? Eldretjenester? EldretjenesterEldretjenester? EldretjenesterEldretjenester? EldretjenesterEldretjenester? EldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenesterEldretjenester
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Skjenkebevilling
“Hvorfor har du ikke ringt før?”
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Plan og bygg
“Jeg har aldri blitt så r******* som av plan- og bygningsetaten.”
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Nettundersøkelse
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Hva skal du på sidene i dag?
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Informasjonsarkitektur
• Kortsortering • Tretest • 1 click test
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Tretesting X% J%
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“Hvorfor er ikke eldresenter under bo2lbud???”
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1 click test
• Enkel klikkbar skisse av en mulig forside
• 19 oppgaver • 130 svar • Gjennomsnittlig
svartid: 9 s per oppgave
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You’ll never win…
“Hvorfor teste det åpenbare. Ikke rart det koster å bygge ne<sider i det offentlige.”
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Utfordringer • Involvere organisasjonen • Vedtatt språk • Frykt for å prioritere • Flere prosjekter parallellt
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Hva funker bra? •! Webredaktørteamet! •! Takhøyde for å si fra at ting ikke funker •! Overraskende sterk delingskultur •! Ydmyk for brukerbehov •! “Det vet vi ikke, la oss teste”
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27.juni: Beta Lansering: 3.kv.
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oslobeta.no facebook.com/oslobeta @OsloBeta / #oslobeta