Xpertised ITIL V3 Foundation Online Training

Download Xpertised ITIL V3 Foundation Online Training

Post on 26-Jun-2015




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Xpertised Offers Online Interactive ITIL V3 Foundation Training delivered from certified trainers from across the country. Xpertised is an Industry leader in Online Interactive/Corporate Training for Professional Certification Courses.


<ul><li> 1. ITIL V3 Foundation </li></ul> <p> 2. Service Management as a practice: Concept of Good Practice. Concept of a Service Concept of Service Management Functions, Rolesand Processes Process model. Characteristics of processes. The Service Life cycle: Service Strategy: How Service Assets are the basis for Value Creation Basics of Value Creation through Services Service Portfolio Management (SPM) Demand Management Financial Management Service Design: Understand the importance of People, Processes, Products and Partners for Service Management. xpertised ITIL V3 Foundation The five major aspects of Service Design Service Level Management (SLM) Supplier Management Capacity Management IT Service Continuity Management Service Transition: Service Vmodel Change Management Service Assetand Configuration Management (SACM) Release and Deployment Management Service Operation: IT Services versus Technology components. Stability versus Responsiveness. Quality of Service versus Cost of Service. Reactive versus Proactive. Incident Management. Event Management Request Fulfilment Problem Management Access Management The Service Desk function The Technical Management function The Application Management function The IT Operations Management function (IT Operations Control and Facilities Management) Continual Service Improvement: Plan, Do, Check and Act (PDCA) Model to control and manage quality Continual Service Improvement Model Role of measurement for Continual Service Improvement The 7 step improvement process </p>


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